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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-294/">SRE Weekly Issue #294</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-294/">October 31, 2021</a>
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<a href="https://sreweekly.com/sre-weekly-issue-294/" title="Permalink to SRE Weekly Issue #294" class="email_only">View on sreweekly.com</a>
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<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, <a href="https://rootly.com/?utm_source=sreweekly">Rootly</a>:</h2>
<p>Manage incidents directly from Slack with Rootly 🚒. Automate manual admin tasks like creating incident channel, Jira and Zoom, paging the right team, postmortem timeline, setting up reminders, and more. Book a demo:<br />
<a href="https://rootly.io/?utm_source=sreweekly">https://rootly.com/?utm_source=sreweekly</a></p>
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<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.forbes.com/sites/forbestechcouncil/2021/09/20/five-steps-to-reduce-sre-toil-and-add-more-value/" target="_blank">Five Steps To Reduce SRE Toil And Add More Value</a></div>
<div class="sreweekly-description">
<p>The steps are:</p>
<blockquote>
<ul>
<li>Know How Much Time Is Spent On Toil</li>
<li>Find The Toil</li>
<li>Determine The Root Causes Of Toil</li>
<li>Find And Prioritize The Low-Hanging Fruit</li>
<li>Promote Toil Reduction</li>
</ul>
</blockquote>
<p><small>Aater Suleman — Forbes</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://grafana.com/blog/2021/10/13/how-were-building-a-production-readiness-review-process-at-grafana-labs/" target="_blank">How we’re building a production readiness review process at Grafana Labs</a></div>
<div class="sreweekly-description">
<p>I like how they try to strike a balance and avoid reviewing too far in depth, while still hitting everything important.</p>
<p><small>Milan Plžík — Grafana Labs</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.opslevel.com/blog/opslevel-convos-seth-lochen-groupon/" target="_blank">Seth Lochen of Groupon talks ownership and the bystander effect, platform engineering, and frogs in boiling water</a></div>
<div class="sreweekly-description">
<p>Lots of good stuff in this one about one of my favorite topics, service ownership.</p>
<p><small>Kenneth Rose — OpsLevel</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://ably.com/blog/crdts-distributed-data-consistency-challenges" target="_blank">How do CRDTs solve distributed data consistency challenges?</a></div>
<div class="sreweekly-description">
<p>This is the intro I needed to understand Conflict-Free Replicated Data Types.</p>
<p><small>Jo Stichbury — Ably</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://devops.com/defining-availability-maintainability-and-reliability-in-sre/" target="_blank">Defining Availability, Maintainability and Reliability in SRE</a></div>
<div class="sreweekly-description">
<blockquote><p>Availability, maintainability and reliability all have distinct—if related—meanings, and they each play different roles in reliability operations.</p></blockquote>
<p><small>JJ Tang — DevOps.com</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://cloudpundit.com/2021/10/28/five-p-factors-for-root-cause-analysis/" target="_blank">Five-P factors for root cause analysis</a></div>
<div class="sreweekly-description">
<p>The five Ps come from medicine and understanding medical accidents, but they apply equally well to analyzing incidents in IT.</p>
<p><small>Lydia Leong</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://newsletter.pragmaticengineer.com/p/incident-review-best-practices" target="_blank">Incident Review and Postmortem Best Practices</a></div>
<div class="sreweekly-description">
<p>I really love the focus on de-emphasizing finding action items in incident retrospectives, in favor of learning.</p>
<p><small>Gergely Orosz — The Pragmatic Engineer</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://status.twilio.com/incidents/wdrlk4qps0z1">AT&amp;T SMS in the US</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">This week, I saw several status pages point to some kind of problem in their ability to send SMS notifications to AT&amp;T phones. I thought this was interesting because usually I don&#8217;t learn about an outage solely from <em>other</em> companies&#8217; status pages.</li>
</ul>
</li>
<li><a href="https://www.google.com/appsstatus/dashboard/incidents/k71P8nHp32hgcMSsC3mR">Google Meet</a></li>
<li><a href="https://www.forbes.com/sites/barrycollins/2021/10/24/tesco-website-suffers-day-long-outage/">Tesco</a></li>
<li><a href="https://www.theepochtimes.com/coinbase-faces-extended-outages-users-unable-to-trade-shiba-inu_4075487.html">Coinbase</a></li>
<li><a href="https://www.india.com/news/india/breaking-zomato-server-down-due-to-outage-customers-face-issue-while-ordering-food-5075873/">Zomato</a></li>
<li><a href="https://www.inentertainment.co.uk/barclays-online-banking-system-and-app-go-down/">Barclays</a></li>
<li><a href="https://www.cityam.com/breaking-hsbc-online-banking-down-leaving-customers-locked-out-of-accounts/">HSBC</a></li>
</ul>
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