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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-3/">SRE Weekly Issue #3</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-3/">December 26, 2015</a>
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<a href="https://sreweekly.com/sre-weekly-issue-3/" title="Permalink to SRE Weekly Issue #3" class="email_only">View on sreweekly.com</a>
<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://feedproxy.google.com/~r/sysadvent/~3/bBemdgJyC9k/day-22-simplicity-in-complex-systems.html" target="_blank">sysadvent: Day 22 &#8211; Simplicity in Complex Systems</a></div>
<div class="sreweekly-description">
<p>I love this article! Simplicity is especially important to us in SRE, as we try to gain a holistic understanding of the service in order to understand its failure modes. Complexity is the enemy. Every bit of complexity can hide a design weakness that threatens to take down your service.</p>
<p> I once heard that it takes Google SRE hires 6 months to come up to speed. I get that Google is huge, but is it possible to reduce this kind of spin-up time by aggressively simplifying?</p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://m.reddit.com/r/sysadmin/comments/2dj3ol/having_to_be_oncall_during_my_booked_off_holiday/" target="_blank">On Call for the Holidays</a></div>
<div class="sreweekly-description">
<p>This Reddit thread highlights the importance of management&#8217;s duty to adequately staff on-call teams and make on-call not suck. My favorite quote: </p>
<blockquote><p>If you&#8217;re the sole sysadmin ANYWHERE then your company is dropping the ball big-time with staffing. One of anything means no backup. Point to the redundant RAID you probably installed in the server for them and say &#8220;See, if I didn&#8217;t put in multiples, you&#8217;d be SOL every time one of those drives fails, same situation except if I fail, I&#8217;m not coming back and the new one you have to replace me with won&#8217;t be anywhere near as good.&#8221;</p></blockquote>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://mobile.esecurityplanet.com/network-security/40-percent-of-it-pros-expect-to-work-christmas-eve-and-christmas-day.html" target="_blank">40 Percent of IT Pros Expect to Work on Christmas Eve and Christmas Day</a></div>
<div class="sreweekly-description">
<p>Whether or not you celebrate, I hope this holiday is a quiet and incident-free one for all of you. Being on call during the holidays can be an especially quick path to burnout and pager fatigue. As an industry, it&#8217;s important that we come up with ways to keep our services operational during the holidays with minimal interruption to folks&#8217; family/vacation time.</p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://www.wired.com/2015/12/juniper-networks-hidden-backdoors-show-the-risk-of-government-backdoors/" target="_blank">Secret Code Found in Juniper&#8217;s Firewalls Shows Risk of Government Backdoors</a></div>
<div class="sreweekly-description">
<p>Even if you think you&#8217;ve designed your infrastructure to be bulletproof, there may weaknesses lurking.</p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://www.redpill-linpro.com/sysadvent//2015/12/19/molly-guard.html" target="_blank">Oh, Molly!</a></div>
<div class="sreweekly-description">
<p>Molly-guard is a tool to help you avoid rebooting the wrong host. Back at ${JOB[0]}, I mistakenly rebooted the host running the first production trial of a deploy tool that I&#8217;d spent 6 months writing, when it was 95% complete. Oops.</p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://victorops.com/blog/7-steps-minimum-viable-runbook/" target="_blank">7 Steps to a Minimum Viable Runbook</a></div>
<div class="sreweekly-description">
<p>The final installment in a series on writing runbooks. The biggest takeaway for me is the importance of including a runbook link in every automated alert. Especially useful for those 3am incidents.</p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://www.heavybit.com/library/video/2014-06-17-blake-gentry" target="_blank">Every Minute Counts: Coordinating Heroku&#8217;s Incident Response</a></div>
<div class="sreweekly-description">
<p>In this talk from last year (video &#038; transcript), Blake Gentry talks about how Heroku&#8217;s incident response had evolved. Full disclosure: I work for Heroku. We still largely do things the same way, although now there&#8217;s a entire team dedicated to only the IC role.</p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="http://venturebeat.com/2015/12/17/minecrafts-wii-u-release-caused-nintendos-eshop-to-experience-an-intermittent-outage/">Minecraft’s Wii U release caused Nintendo’s eShop to experience an intermittent outage</a>
<li><a href="http://examinerunion.com/2015/12/apple-8217-s-icloud-hit-by-global-outage/">Apple’s iCloud Hit by Global Outage</a>
<li><a href="https://support.moonfruit.com/hc/en-us/articles/207109805">Moonfruit outage</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">Moonfruit has been the target of a series of nasty DDoS attacks and blackmail threats. They stood up to the attackers and were very open about the situation, and I really respect them for that. DDoS attacks can be incredibly exhausting, frustrating, and difficult to fight.
</ul>
<li><a href="http://www.neowin.net/news/phantom-squad-threatens-xbox-live-and-psn-outages-over-christmas">&#8216;Phantom Squad&#8217; threatens Xbox Live and PSN outages over Christmas</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">More blackmail. &#8216;Tis the season.
</ul>
<li><a href="http://status.sendgrid.com/incidents/55dy0tbb8d62">SendGrid Outage</a>
<li><a href="http://www.express.co.uk/entertainment/gaming/627755/Xbox-Live-down-Xbox-One-sign-in-Xbox-360-Microsoft-confirm-why-is-Xbox-Live-down">Xbox Live intermittend outage</a>
<li><a href="http://www.zdnet.com/article/microsofts-december-3-office-365-outage-what-went-wrong/">Microsoft&#8217;s December 3 Office 365 outage: What went wrong</a>
<li><a href="http://www.pwmania.com/wwe-network-crashes-during-tlc-kickoff-wwe-tlc-attendance-breaking-ground-preview-for-monday">WWE Network Crashes During TLC Kickoff</a>
</ul>
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