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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-360/">SRE Weekly Issue #360</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-360/">February 19, 2023</a>
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<a href="https://sreweekly.com/sre-weekly-issue-360/" title="Permalink to SRE Weekly Issue #360" class="email_only">View on sreweekly.com</a>
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<h2 style="text-align: center;font-size: 80%;color: #909090;">A message from our sponsor, <a href="https://rootly.com/demo/?utm_source=sreweekly">Rootly</a>:</h2>
<p>Manage incidents directly from Slack with Rootly&nbsp;🚒.</p>
<p>Rootly automates manual tasks like creating an incident channel, Jira ticket and Zoom rooms, inviting responders, creating statuspage updates, postmortem timelines and more. Want to see why companies like Canva and Grammarly love us?:</p>
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<h2 class="wp-block-heading">Articles</h2>
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<div class="sreweekly-title"><a href="https://admiralcloudberg.medium.com/overworked-and-underpaid-the-crash-of-transasia-airways-flight-222-3b50649c9a3" target="_blank" rel="noopener">Overworked and Underpaid: The crash of TransAsia Airways flight 222</a></div>
<div class="sreweekly-description">
<p>Another case of &#8220;pilot error&#8221; vs &#8220;systemic problems&#8221;. It&#8217;s interesting to me how the organizational pressures the pilots were facing mirror many stories I&#8217;ve seen in tech firms, especially startups.</p>
<p>&nbsp;&nbsp;<small>Admiral Cloudberg</small></p>
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<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.bobbytables.io/p/incident-travel-time" target="_blank" rel="noopener">Incident travel time</a></div>
<div class="sreweekly-description">
<p>This article recommends improving MTTA (mean time to assemble) by modeling our dispatch systems on the emergency services for a large city.</p>
<p>&nbsp;&nbsp;<small>Robert Ross</small></p>
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<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://thenewstack.io/our-2023-site-reliability-engineering-wish-list/" target="_blank" rel="noopener">Our 2023 Site Reliability Engineering Wish List</a></div>
<div class="sreweekly-description">
<p>Lots of great stuff to aspire to, with a big emphasis on observability.</p>
<p>&nbsp;&nbsp;<small> Adriana Villela and Ana Margarita Medina — The New Stack</small><br>
&nbsp;&nbsp;<small><em>Full disclosure: Honeycomb, my employer, is mentioned.</em></small></p>
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<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://github.com/readme/guides/incident-response" target="_blank" rel="noopener">Move past incident response to reliability</a></div>
<div class="sreweekly-description">
<p>I really love the concept of &#8220;incident legalism&#8221; introduced in this article. I&#8217;ve definitely been there.</p>
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<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://surfingcomplexity.blog/2023/02/12/the-high-cost-of-low-ambiguity/" target="_blank" rel="noopener">The high cost of low ambiguity</a></div>
<div class="sreweekly-description">
<blockquote>
<p>Anyone who has coordinated over Slack during the incident has felt the pain of the ambiguity of Slack messages.</p>
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<p>But communicating with specificity has a cost.</p>
<p>&nbsp;&nbsp;<small>Lorin Hochstein</small></p>
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<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://engineering.atspotify.com/2023/02/incident-report-spotify-outage-on-january-14-2023/" target="_blank" rel="noopener">Spotify Engineering Incident Report: Spotify Outage on January 14, 2023 Infrastructure</a></div>
<div class="sreweekly-description">
<p>I remember this one! I was trying to listen to music at the time. Turns out it was DNS (and a git repo).</p>
<p>&nbsp;&nbsp;<small>Erik Lindblad — Spotify</small></p>
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<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://surfingcomplexity.blog/2023/02/19/good-category-bad-category-or-tag-dont-bucket/" target="_blank" rel="noopener">Good category, bad category (or: tag, don’t bucket)</a></div>
<div class="sreweekly-description">
<p>If you&#8217;re gonna group your incidents, use tags, not exclusive groups.</p>
<p>&nbsp;&nbsp;<small>Lorin Hochstein</small></p>
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