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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-59/">SRE Weekly Issue #59</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-59/">February 12, 2017</a>
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<a href="https://sreweekly.com/sre-weekly-issue-59/" title="Permalink to SRE Weekly Issue #59" class="email_only">View on sreweekly.com</a>
<p>Much like I <a href="https://sreweekly.com/sre-weekly-issue-50/">did</a> with telecoms, I&#8217;ve decided that it&#8217;s time to stop posting every MMO game outage that I see go by.  They rarely share useful postmortems and they&#8217;re frequently the target of DDoS attacks.  If I see an intriguing one go by though, I&#8217;ll be sure to include it.</p>
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<h2>Articles</h2>
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<div class="sreweekly-title"><a href="http://www.prweb.com/releases/2017/02/prweb14061034.htm" target="_blank">Significant Threats to Patient Safety from Healthcare Provider Overload and Burnout Should Not Be Overlooked</a></div>
<div class="sreweekly-description">
<p>Here&#8217;s a great article about burnout in the healthcare sector. There&#8217;s mention of second victims (see also <a href="https://www.crcpress.com/Second-Victim-Error-Guilt-Trauma-and-Resilience/Dekker/p/book/9781466583412">Sydney Dekker</a>) and a vicious circle: burnout leads to mistakes, which lead to adverse patient outcomes, which lead to guilt and frustration, which leads to burnout.</p>
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<div class="sreweekly-title"><a href="https://www.pagerduty.com/blog/cost-downtime/" target="_blank">What Does Downtime Cost Your Business?</a></div>
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<p>Every week, I find and ignore at least one bland article about the &#8220;huge cost of downtime&#8221;. They almost never have anything interesting or new to say. This article by PagerDuty takes a different approach that I find refreshing, starting off by defining &#8220;downtime&#8221; itself.</p>
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<div class="sreweekly-title"><a href="https://blog.ably.io/honest-status-reporting-and-aws-service-status-truth-in-a-post-truth-world-8b9a31c8cc90#.vmxj5nuep" target="_blank">Honest status reporting and AWS service status “truth” in a post-truth world</a></div>
<div class="sreweekly-description">
<p>A frustrated CEO speaks out against AWS&#8217;s infamously sanguine approach to posting on their status site.</p>
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<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://about.gitlab.com/2017/02/10/postmortem-of-database-outage-of-january-31/" target="_blank">Postmortem of database outage of January 31 | GitLab</a></div>
<div class="sreweekly-description">
<p>As mentioned last week, here&#8217;s the final, published version of GitLab&#8217;s postmortem for their incident at the end of last month.</p>
<blockquote><p>An ideal environment is one in which you can make mistakes but easily and quickly recover from them with minimal to no impact.</p></blockquote>
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<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://jepsen.io/analyses/mongodb-3-4-0-rc3" target="_blank">Jepsen: MongoDB 3.4.0-rc3</a></div>
<div class="sreweekly-description">
<p>MongoDB contracted Jepsen to test their new replication protocol. Jepsen found some issues, which are fixed, and now MongoDB gets a clean bill of health. Pretty impressive! Even cooler is that the Mongo folks have integrated Jepsen&#8217;s tests into their CI.</p>
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<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="http://blog.instapaper.com/post/157027537441">Instapaper</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">Instapaper hit a performance cliff with their database, and the only path forward was to dump all data and load it into a new, more powerful DB instance.</li>
</ul>
</li>
<li><a href="https://status.cloud.google.com/incident/compute/17003#5660850647990272">Google Cloud Status Dashboard</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">Google released a postmortem for a network outage at the end of January.</li>
</ul>
</li>
<li><a href="http://www.indyweek.com/news/archives/2017/02/10/human-error-caused-owasa-fluoride-overdose-owasa-very-sorry-about-that">OWASA (Orange County, FL, USA water authority)</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">OWASA had to cut off the municipal water supply for 3 days after an accidental overfeed of fluoride into the drinking supply. They engaged in an impressive post-analysis and released a detailed root cause analysis document. It was a pretty interesting read, and I highly recommend clicking through to the PDF and reading it.  There you&#8217;ll see that &#8220;human error&#8221; was a <em>proximal</em> but by no means <em>root</em> cause of the outage, especially since the human in question corrected their error after just 12 seconds.</li>
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