774 lines
202 KiB
HTML
774 lines
202 KiB
HTML
<!DOCTYPE html>
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<!-- This website/webapp was created in Softr. https://www.softr.io -->
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<!-- Last Published: Tue, July 14 2026 07:43:35 -->
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<html lang="en-US" dir="ltr">
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<head>
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<meta charset="utf-8">
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<meta http-equiv="X-UA-Compatible" content="IE=edge">
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<meta name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover">
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<link rel="preconnect" href="https://assets.softr-files.com">
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<link rel="stylesheet"
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href="https://cdn.jsdelivr.net/npm/bootstrap@4.6.2/dist/css/bootstrap.min.css"
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integrity="sha384-xOolHFLEh07PJGoPkLv1IbcEPTNtaed2xpHsD9ESMhqIYd0nLMwNLD69Npy4HI+N"
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crossorigin="anonymous">
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<meta name="twitter:title" content="2024 Report">
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<meta property="twitter:title" content="2024 Report">
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<meta property="og:title" content="2024 Report">
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<meta name="twitter:description" content="The VOID is a community-contributed collection of software-related incident reports.">
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<meta property="twitter:description" content="The VOID is a community-contributed collection of software-related incident reports.">
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<meta property="og:description" content="The VOID is a community-contributed collection of software-related incident reports.">
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<meta property="og:image" content="https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/img-1626296498325.png?rndt=1626296498325">
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<meta name="twitter:card" content="summary_large_image">
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<meta property="og:type" content="website">
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<meta property="og:site_name" content="VOID">
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<title>2024 Report</title>
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<meta name="description" content="The VOID is the leading community-contributed collection of software-related incident reports.">
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<link rel="icon" type="image/x-icon" href="https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/3e776c13-6317-4e2a-9a7c-9659f17f7d30.png?rnd=1664842072478"/>
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<style type="text/css">
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html {
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scroll-behavior: smooth;
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font-size: 16px;
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overflow-x: hidden;
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background-color: #ffffff;
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h5.sw-font-weight-default,
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span.sw-text-color-default,
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function applyMobileTextSizesForV4Blocks() {
|
|
const width = window.innerWidth;
|
|
|
|
const largeElements = [
|
|
'h1.sw-font-size-10xl', 'h1.sw-font-size-9xl', 'h1.sw-font-size-8xl', 'h1.sw-font-size-7xl',
|
|
'h2.sw-font-size-10xl', 'h2.sw-font-size-9xl', 'h2.sw-font-size-8xl', 'h2.sw-font-size-7xl',
|
|
'h3.sw-font-size-10xl', 'h3.sw-font-size-9xl', 'h3.sw-font-size-8xl', 'h3.sw-font-size-7xl',
|
|
'div.sw-font-size-10xl', 'div.sw-font-size-9xl', 'div.sw-font-size-8xl', 'div.sw-font-size-7xl',
|
|
'p.sw-font-size-10xl', 'p.sw-font-size-9xl', 'p.sw-font-size-8xl', 'p.sw-font-size-7xl',
|
|
'span.sw-font-size-10xl', 'span.sw-font-size-9xl', 'span.sw-font-size-8xl', 'span.sw-font-size-7xl',
|
|
];
|
|
|
|
const smallElements = [
|
|
'h1.sw-font-size-6xl', 'h2.sw-font-size-6xl', 'h3.sw-font-size-6xl', 'div.sw-font-size-6xl', 'p.sw-font-size-6xl', 'span.sw-font-size-6xl',
|
|
];
|
|
|
|
if (width < 576) {
|
|
largeElements.forEach(selector => {
|
|
document.querySelectorAll(selector).forEach(el => {
|
|
el.classList.remove(selector.split('.').slice(1).join(' '));
|
|
el.classList.add('sw-font-size-4xl');
|
|
});
|
|
});
|
|
|
|
smallElements.forEach(selector => {
|
|
document.querySelectorAll(selector).forEach(el => {
|
|
el.classList.remove(selector.split('.').slice(1).join(' '));
|
|
el.classList.add('sw-font-size-3xl');
|
|
});
|
|
});
|
|
} else if (width < 768) {
|
|
largeElements.forEach(selector => {
|
|
document.querySelectorAll(selector).forEach(el => {
|
|
el.classList.remove(selector.split('.').slice(1).join(' '));
|
|
el.classList.add('sw-font-size-5xl');
|
|
});
|
|
});
|
|
|
|
smallElements.forEach(selector => {
|
|
document.querySelectorAll(selector).forEach(el => {
|
|
el.classList.remove(selector.split('.').slice(1).join(' '));
|
|
el.classList.add('sw-font-size-4xl');
|
|
});
|
|
});
|
|
}
|
|
}
|
|
</script>
|
|
|
|
<!-- This script synchronizes the query parameters and path of the top window with those of the iframe.
|
|
It updates the top window's URL, and include any query parameters from the iframe's URL
|
|
when the iframe's path is redirected. -->
|
|
<script>
|
|
function topWindowLocationHref() {
|
|
try {
|
|
return window.top.location.href;
|
|
} catch (_error) { // explicitly ignored to avoid noise
|
|
// It's possible that the page is embedded in a cross-origin iframe, in which case,
|
|
// accessing window.top.location will throw.
|
|
// This creates a lot of noise in sentry, so catching and ignoring it here
|
|
return window.location.href;
|
|
}
|
|
}
|
|
|
|
document.addEventListener("DOMContentLoaded", function() {
|
|
if (shouldNotReplaceTopWithCurrent()) {
|
|
return;
|
|
}
|
|
try {
|
|
const currentUrl = new URL(window.location.href);
|
|
const topUrl = new URL(topWindowLocationHref());
|
|
|
|
const currentParams = new URLSearchParams(currentUrl.search);
|
|
const topParams = new URLSearchParams(topUrl.search);
|
|
|
|
for (const [key, value] of topParams) {
|
|
// do not append duplicate query parameters
|
|
if (!currentParams.has(key) && !Array.from(currentParams).some(([k, v]) => k === key)) {
|
|
currentParams.append(key, value);
|
|
}
|
|
}
|
|
|
|
currentUrl.search = currentParams.toString();
|
|
window.top.history.pushState(null, '', currentUrl.toString());
|
|
} catch (error) {
|
|
console.error("An error occurred while updating query parameters:", error);
|
|
}
|
|
});
|
|
|
|
function shouldNotReplaceTopWithCurrent() {
|
|
if (window.location.href.split('?')[0] === topWindowLocationHref().split('?')[0]) {
|
|
return true;
|
|
}
|
|
|
|
if ("false" !== "true" && !topWindowLocationHref().includes(".preview.")) {
|
|
return true;
|
|
}
|
|
|
|
if ("false" === "true" || window.location.href.includes("viewMode=modal") || window.location.href.includes("viewMode%3Dmodal")) {
|
|
return true;
|
|
}
|
|
|
|
return false;
|
|
}
|
|
</script>
|
|
|
|
<script>
|
|
document.addEventListener("DOMContentLoaded", function () {
|
|
window.parent.postMessage({ name: 'previewIframeLoaded' }, '*');
|
|
});
|
|
/** Image lineup on mobile **/
|
|
window.addEventListener(BlocksRenderedEventName, function () {
|
|
function changeImageDirectionsOnMobile() {
|
|
|
|
const classListSection = $('body>div>section')?.attr('class')?.split(/\s+/);
|
|
const textClassSection = classListSection?.find(cls => cls.startsWith('feature'));
|
|
|
|
const classListHeader = $('body>div>header')?.attr('class')?.split(/\s+/);
|
|
const textClassHeader = classListHeader?.find(cls => cls.startsWith('hero'));
|
|
|
|
/*If FEATURE block*/
|
|
if (textClassSection) {
|
|
findRowsWidthImageAndReverse(textClassSection)
|
|
}
|
|
|
|
/*If HERO block*/
|
|
if (textClassHeader) {
|
|
findRowsWidthImageAndReverse(textClassHeader)
|
|
}
|
|
}
|
|
|
|
function findRowsWidthImageAndReverse(textClass) {
|
|
const rowsWithImages = $('.' + textClass + ' .row.align-items-center').has('img').toArray();
|
|
const rowsWithLeftSideImages = rowsWithImages.filter(row => {
|
|
return $(row).children().first().children().first().prop("tagName") === 'IMG';
|
|
});
|
|
|
|
|
|
rowsWithLeftSideImages.forEach(row => {
|
|
if ($(window).width() <= 768) {
|
|
row.classList.add('flex-column-reverse')
|
|
}
|
|
});
|
|
}
|
|
|
|
if ($(window).width() <= 768) {
|
|
changeImageDirectionsOnMobile();
|
|
}
|
|
});
|
|
|
|
/** BG Size on mobile **/
|
|
window.addEventListener(BlocksRenderedEventName, function () {
|
|
if ($(window).width() <= 768) {
|
|
var element = $('section.sw-background-size-auto, header.sw-background-size-auto');
|
|
element.removeClass('sw-background-size-auto');
|
|
element.css('background-size', 'cover');
|
|
|
|
$('section.sw-background-attachment-fixed, header.sw-background-attachment-fixed').removeClass('sw-background-attachment-fixed');
|
|
}
|
|
});
|
|
|
|
/** Disable zoom on mobile **/
|
|
window.addEventListener(BlocksRenderedEventName, function () {
|
|
if ($(window).width() <= 768) {
|
|
$('input.sw-font-size-s').removeClass('sw-font-size-s');
|
|
$('textarea.sw-font-size-s').removeClass('sw-font-size-s');
|
|
$('select.sw-font-size-s').removeClass('sw-font-size-s');
|
|
}
|
|
});
|
|
|
|
window.addEventListener('user-sign-out', (e) => {
|
|
const message = {
|
|
name: 'user-sign-out-triggered',
|
|
};
|
|
|
|
window.parent.postMessage(message, '*');
|
|
});
|
|
|
|
function isSafari() {
|
|
const chromeAgent = window.navigator.userAgent.includes("Chrome");
|
|
const safariAgent = window.navigator.userAgent.includes("Safari");
|
|
|
|
// Google Chrome also contains "Safari" user agent.
|
|
return safariAgent && !chromeAgent;
|
|
}
|
|
</script>
|
|
|
|
<script>
|
|
// Detect PWA mode early (before any fullscreen API calls) and mark the document.
|
|
// This allows hiding elements in PWA even when it enters fullscreen,
|
|
// without affecting regular browser fullscreen mode.
|
|
if (window.matchMedia('(display-mode: standalone)').matches // Chrome/Edge/Safari desktop & mobile PWA
|
|
|| window.matchMedia('(display-mode: minimal-ui)').matches // minimal-ui PWA
|
|
|| window.matchMedia('(display-mode: window-controls-overlay)').matches // desktop PWA with custom title bar
|
|
|| window.matchMedia('(display-mode: fullscreen)').matches // PWA manifest set to fullscreen (safe at load time)
|
|
|| window.navigator.standalone === true) { // iOS Safari home screen app
|
|
document.documentElement.classList.add('is-pwa');
|
|
}
|
|
</script>
|
|
<script>
|
|
// When the transition SW activates Softr-native push, reload so the page
|
|
// initialises with push enabled in application_context.
|
|
if (navigator.serviceWorker) {
|
|
navigator.serviceWorker.addEventListener('message', function (e) {
|
|
if (e.data && e.data.type === 'softr-pwa-bootstrap') {
|
|
window.location.reload();
|
|
}
|
|
});
|
|
}
|
|
</script>
|
|
|
|
|
|
</head>
|
|
|
|
<body>
|
|
|
|
|
|
<div id="page-content" data-appsubdomain="void.softr.io" data-appid="80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7" data-pageId="3cc28e02-09fe-481b-aae6-ada3755dc853" data-workspaceid="e721b86d-d8bc-4bff-94b5-3aeabe6b4255" data-paymentplan="" class="content">
|
|
|
|
</div>
|
|
|
|
|
|
<!-- Scripts -->
|
|
<script src="https://assets.softr-files.com/libs/jquery/3.7.0/jquery.min.js"></script>
|
|
<script src="https://assets.softr-files.com/libs/popper.js/1.14.7/umd/popper.min.js"></script>
|
|
<script
|
|
src="https://cdn.jsdelivr.net/npm/bootstrap@4.6.2/dist/js/bootstrap.bundle.min.js"
|
|
integrity="sha384-Fy6S3B9q64WdZWQUiU+q4/2Lc9npb8tCaSX9FK7E8HnRr0Jz8D6OP9dO5Vg3Q9ct"
|
|
crossorigin="anonymous">
|
|
</script>
|
|
<script src="https://assets.softr-files.com/libs/micromodal/0.4.10/micromodal.min.js"></script>
|
|
|
|
<script>
|
|
/** this function is called from list blocks (do not delete) **/
|
|
function openSwModal(url, size) {
|
|
MicroModal.init({
|
|
disableScroll: true,
|
|
awaitOpenAnimation: true,
|
|
awaitCloseAnimation: true
|
|
});
|
|
|
|
MicroModal.show("sw-modal");
|
|
|
|
const iframeElem = document.querySelector(".sw-modal-iframe");
|
|
const modalContainer = document.querySelector(".sw-modal-container");
|
|
|
|
const viewModeParam = "viewMode=modal";
|
|
const urlIsLocal = url.startsWith('#') || url.startsWith('/') || url.startsWith(window.location.origin);
|
|
const modalUrl = urlIsLocal ? (url.indexOf("?") !== -1 ? url + "&" + viewModeParam : url + "?" + viewModeParam) : url;
|
|
iframeElem.setAttribute("src", modalUrl);
|
|
|
|
modalContainer.classList.remove('sw-modal-size-sm', 'sw-modal-size-md', 'sw-modal-size-lg', 'sw-modal-size-xl');
|
|
modalContainer.classList.add('sw-modal-size-' + size);
|
|
|
|
setTimeout(() => {
|
|
// Add event listener to detect when the modal is closed
|
|
const closeButton = document.querySelector('.sw-modal-close');
|
|
const backdrop = document.querySelector('.sw-modal-overlay');
|
|
|
|
closeButton.addEventListener('click', resetIframe);
|
|
backdrop.addEventListener('click', resetIframe);
|
|
}, 1000)
|
|
|
|
}
|
|
|
|
const resetIframe = () => {
|
|
const iframeElem = document.querySelector('.sw-modal-iframe');
|
|
iframeElem.removeAttribute('src');
|
|
}
|
|
</script>
|
|
|
|
<script>
|
|
/** Bugfix on multiple ?recordId= issue **/
|
|
setInterval(function () {
|
|
$('section a').each(function () {
|
|
const href = $(this).attr('href');
|
|
if (href && href.includes('?recordId=')) {
|
|
const countOfRecords = (href.match(/\?recordId=/g) || []).length;
|
|
if (countOfRecords > 1) {
|
|
const index = href.lastIndexOf('?recordId=');
|
|
const cleanedHref = href.substring(0, index);
|
|
$(this).attr('href', cleanedHref);
|
|
}
|
|
}
|
|
});
|
|
}, 1000);
|
|
</script>
|
|
|
|
<script type="text/javascript">
|
|
if (window.jQuery && window.jQuery.ajaxSetup) {
|
|
window.jQuery.ajaxSetup({
|
|
beforeSend: function (xhr, settings) {
|
|
if (settings && settings.url && (
|
|
settings.url.includes('/integrations/airtable/')
|
|
|| settings.url.includes('/v1/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7')
|
|
|| settings.url.includes('/v1/comments')
|
|
|| settings.url.includes('/v3/comments')
|
|
|| settings.url.includes('/forms/form-to-email')
|
|
|| settings.url.includes('/forms/form-to-api'))
|
|
) {
|
|
xhr.setRequestHeader('softr-page-id', '3cc28e02-09fe-481b-aae6-ada3755dc853');
|
|
}
|
|
}
|
|
});
|
|
}
|
|
|
|
window['hero1'] = {};
|
|
window['feature-grid1'] = {};
|
|
window['custom-code2'] = {};
|
|
window['testimonial1'] = {};
|
|
window['partner2'] = {};
|
|
var softrBlocks = [{"id":"70c09fe8-79fe-4683-a358-3f74d4f6d2ce","version":"1.0.0","hrid":"home_header1","name":"header1","title":"Header with sublinks and button","image":"https://softr-assets-eu-shared.s3.eu-central-1.amazonaws.com/studio/blocks/assets/header1.png","category":"Header","keywords":"header, simple","elements":{"definitions":{"link":{"tag":"a","type":"link","primaryStyles":[{"name":"size-color","label":"Text Size/Color","isPrimary":true,"classes":["sw-font-size-m","sw-text-color-000000"]},{"name":"font-family","label":"Font family","isPrimary":true,"classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","isPrimary":true,"classes":["sw-font-weight-semibold"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","isPrimary":true,"classes":["sw-display-block","sw-padding-top-6xs","sw-padding-bottom-6xs","sw-padding-left-6xs","sw-padding-right-xs","hover:sw-text-decoration-no-underline","active:sw-background-color-transparent"]}],"value":"Link name","action":{"type":"navigate","options":{"url":{"destination":"","target":""}}}},"profileLink":{"link":{"tag":"a","type":"link","primaryStyles":[{"name":"size-color","label":"Text Size/Color","isPrimary":true,"classes":["sw-font-size-s","sw-text-color-000000"]},{"name":"font-family","label":"Font family","isPrimary":true,"classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","isPrimary":true,"classes":["sw-font-weight-normal"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","isPrimary":true,"classes":["sw-display-flex","sw-padding-top-7xs","sw-padding-bottom-7xs","sw-padding-left-7xs","sw-padding-right-7xs","hover:sw-text-decoration-no-underline","active:sw-background-color-transparent"]}],"value":"Link name","action":{"type":"navigate","options":{"url":{"destination":"","target":""}}}},"icon":{"tag":"i","type":"icon","primaryStyles":[{"name":"size-color","label":"Icon Size/Color","isPrimary":true,"showFor":"icon","classes":["sw-font-size-s","sw-text-color-13324b"]},{"name":"width","label":"Icon Size","isPrimary":true,"showFor":"image","classes":["sw-width-11xs"]}],"otherStyles":[{"name":"others","label":"Others","isPrimary":true,"classes":["sw-margin-right-7xs","sw-margin-left-7xs","sw-text-align-left"]}],"provider":"font-awesome","value":"fas fa-fw fa-shield-alt","src":""}},"compositeLink":{"link":{"tag":"a","type":"link","primaryStyles":[{"name":"size-color","label":"Text Size/Color","isPrimary":true,"classes":["sw-font-size-m","sw-text-color-000000"]},{"name":"font-family","label":"Font family","isPrimary":true,"classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","isPrimary":true,"classes":["sw-font-weight-semibold"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","isPrimary":true,"classes":["sw-display-block","sw-padding-top-6xs","sw-padding-bottom-6xs","sw-padding-left-6xs","sw-padding-right-xs","hover:sw-text-decoration-no-underline","active:sw-background-color-transparent"]}],"value":"Link name","action":{"type":"navigate","options":{"url":{"destination":"","target":""}}}},"subLinks":{"type":"array","item_type":"#/elements/definitions/link","items":[]}},"button":{"tag":"a","type":"button","primaryStyles":[{"name":"size-color","label":"Text Size/Color","isPrimary":true,"classes":["sw-font-size-m","sw-text-color-default"]},{"name":"font-family","label":"Font family","isPrimary":true,"classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","isPrimary":true,"classes":["sw-font-weight-semibold"]},{"name":"border-radius","label":"Roundness","isPrimary":true,"classes":["sw-border-radius-default"]},{"name":"background-color","label":"Background color","isPrimary":true,"classes":["sw-background-color-default"]},{"name":"padding-left-right","label":"Padding left/right","isPrimary":true,"classes":["sw-padding-left-2xs","sw-padding-right-2xs"]},{"name":"padding-top-bottom","label":"Padding top/bottom","isPrimary":true,"classes":["sw-padding-top-5xs","sw-padding-bottom-5xs"]},{"name":"border","label":"Border","isPrimary":true,"classes":["sw-border-style-none","sw-border-width-xs","sw-border-color-000000"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","isPrimary":true,"classes":["sw-text-decoration-no-underline","hover:sw-text-decoration-no-underline","hover:sw-box-shadow-m","sw-display-block","m:sw-margin-left-6xs"]}],"label":"Button label","action":{"type":"navigate","options":{"url":{"destination":"","target":""}}}}},"sticky":true,"profileEnabled":false,"container":{"tag":"nav","type":"container","primaryStyles":[{"name":"background-color","label":"Background color","isPrimary":true,"classes":["sw-background-color-ffffff"]},{"name":"padding-top","label":"Padding top","isPrimary":true,"classes":["sw-padding-top-6xs"]},{"name":"padding-bottom","label":"Padding bottom","isPrimary":true,"classes":["sw-padding-bottom-6xs"]},{"name":"border-top","label":"Border top","isPrimary":true,"classes":["sw-border-top-style-none","sw-border-top-width-xs","sw-border-top-color-000000"]},{"name":"border-bottom","label":"Border bottom","isPrimary":true,"classes":["sw-border-bottom-style-none","sw-border-bottom-width-xs","sw-border-bottom-color-000000"]}]},"logo":{"tag":"img","type":"image-with-link","primaryStyles":[{"name":"width","label":"Width","isPrimary":true,"classes":["sw-width-4xs"]}],"src":"https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/07cbd351-6127-46e6-8a4e-dec4f0081551.png","alt":""},"links":{"type":"array","item_type":"#/elements/definitions/compositeLink","items":[{"link":{"tag":"a","type":"link","primaryStyles":[{"name":"size-color","label":"Text Size/Color","isPrimary":true,"classes":["sw-font-size-s","sw-text-color-000000"]},{"name":"font-family","label":"Font 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navbar-expand-lg navbar-light header1-70c09fe8-79fe-4683-a358-3f74d4f6d2ce sw-background-color-ffffff sw-padding-top-6xs sw-padding-bottom-6xs sw-border-top-style-none sw-border-top-width-xs sw-border-top-color-000000 sw-border-bottom-style-none sw-border-bottom-width-xs sw-border-bottom-color-000000\"><div class=\"container\"><!-- Logo --><a class=\"navbar-brand\" href=\"/\"><img class=\"sw-width-4xs \" src=\"https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/07cbd351-6127-46e6-8a4e-dec4f0081551.png\" alt=\"\"></a><div class=\"desktop-menu text-center justify-content-end\"><ul class=\"navbar-nav align-items-center flex-row one-button\"><li class=\"nav-item \"><a class=\"position-relative sw-font-size-s sw-text-color-000000 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-tight sw-display-block sw-padding-top-6xs sw-padding-bottom-6xs sw-padding-left-6xs sw-padding-right-xs hover:sw-text-decoration-no-underline 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active:sw-background-color-transparent\" href=\"/report-2024\" target=\"\" >2024 Report</a><div class=\"border-0 dropdown-menu links-dropdown\" aria-labelledby=\"navbarDropdown-4\"></div></li><li class=\"nav-item pt-lg-0 pt-3\"><a data-element=\"button\" target=\"\" class=\"sw-font-size-s sw-text-color-ffffff sw-font-family-default sw-font-weight-bold sw-border-radius-2xl sw-background-color-f89c2c sw-padding-left-2xs sw-padding-right-2xs sw-padding-top-5xs sw-padding-bottom-5xs sw-border-style-solid sw-border-width-xs sw-border-color-f89c2c sw-letter-spacing-normal sw-text-decoration-no-underline hover:sw-text-decoration-no-underline hover:sw-box-shadow-m sw-display-block m:sw-margin-left-6xs\" href=\"/survey\">Take the VOID Incident Management Survey</a></li></ul></div><!-- mobile toggle --><div class=\"toggle-button\"><span class=\"navbar-toggler-icon\"></span></div><div class=\"mob-menu-content\"><div class=\"mob-menu-header\"><a class=\"navbar-brand\" href=\"/\"><img 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The VOID report gives us well-researched data so we can see clearer, and help our organizations learn from our peers across the industry."}},{"picture":{"tag":"img","type":"image","primaryStyles":[{"name":"border","label":"Border","isPrimary":true,"classes":["sw-border-style-none","sw-border-width-xs","sw-border-color-000000"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-full"]}],"otherStyles":[{"name":"others","label":"Others","classes":["sw-width-10xs","sw-height-10xs"]}],"src":"https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/580087ab-2f0a-4e5b-b630-704df2cfab18.jpeg"},"name":{"tag":"h5","type":"header","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-s","sw-text-color-default"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","classes":[]}],"value":"David Leigh"},"title":{"tag":"small","type":"text","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-s","sw-text-color-a6a5a6"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","classes":["sw-font-weight-semibold"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","classes":["sw-display-block"]}],"value":"Distinguished Engineer, IBM"},"description":{"tag":"p","type":"text","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-m","sw-text-color-default"]},{"name":"background-color","label":"Background color","classes":["sw-background-color-f8f7fb"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-xl"]},{"name":"padding-top/bottom","label":"Padding top/bottom","classes":["sw-padding-top-s","sw-padding-bottom-s"]},{"name":"padding-left/right","label":"Padding left/right","classes":["sw-padding-left-m","sw-padding-right-m"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","classes":["sw-font-weight-default"]},{"name":"line-height","label":"Line height","isPrimary":true,"classes":["sw-line-height-normal"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[],"value":"The VOID report represents a great step forward for the IT industry. 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color","classes":["sw-background-color-f8f7fb"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-xl"]},{"name":"padding-top/bottom","label":"Padding top/bottom","classes":["sw-padding-top-s","sw-padding-bottom-s"]},{"name":"padding-left/right","label":"Padding left/right","classes":["sw-padding-left-m","sw-padding-right-m"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","classes":["sw-font-weight-default"]},{"name":"line-height","label":"Line height","isPrimary":true,"classes":["sw-line-height-normal"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[],"value":"Reading that companies are ditching Root Cause Analysis in the same report as we get a fantastic analysis of MTTR fallacies really gave me, a professional pessimist, optimism for the future."}},{"picture":{"tag":"img","type":"image","primaryStyles":[{"name":"border","label":"Border","isPrimary":true,"classes":["sw-border-style-none","sw-border-width-xs","sw-border-color-000000"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-full"]}],"otherStyles":[{"name":"others","label":"Others","classes":["sw-width-10xs","sw-height-10xs"]}],"src":"https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/243e46dd-8055-46a3-96d9-3f4ee12ccb83.jpeg"},"name":{"tag":"h5","type":"header","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-s","sw-text-color-default"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"letter-spacing","label":"Letter 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color","classes":["sw-background-color-f8f7fb"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-xl"]},{"name":"padding-top/bottom","label":"Padding top/bottom","classes":["sw-padding-top-s","sw-padding-bottom-s"]},{"name":"padding-left/right","label":"Padding left/right","classes":["sw-padding-left-m","sw-padding-right-m"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","classes":["sw-font-weight-default"]},{"name":"line-height","label":"Line height","isPrimary":true,"classes":["sw-line-height-normal"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[],"value":"If you loved Accelerate and the DORA Report, this will be right up your alley: a long-overdue, open-sourced data dump of real outages. Yours. Ours. Companies big and small have contributed their outage reports to seed this repo of what really happens when things goes sideways."}},{"picture":{"tag":"img","type":"image","primaryStyles":[{"name":"border","label":"Border","isPrimary":true,"classes":["sw-border-style-none","sw-border-width-xs","sw-border-color-000000"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-full"]}],"otherStyles":[{"name":"others","label":"Others","classes":["sw-width-10xs","sw-height-10xs"]}],"src":"https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/2440d13d-ee6e-41ac-a299-c6e0b51c374b.jpeg"},"name":{"tag":"h5","type":"header","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-s","sw-text-color-default"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","classes":[]}],"value":"Laura Nolan"},"title":{"tag":"small","type":"text","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-s","sw-text-color-a6a5a6"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","classes":["sw-font-weight-semibold"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","classes":["sw-display-block"]}],"value":"Engineer, Stanza Systems"},"description":{"tag":"p","type":"text","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-m","sw-text-color-default"]},{"name":"background-color","label":"Background color","classes":["sw-background-color-f8f7fb"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-xl"]},{"name":"padding-top/bottom","label":"Padding top/bottom","classes":["sw-padding-top-s","sw-padding-bottom-s"]},{"name":"padding-left/right","label":"Padding left/right","classes":["sw-padding-left-m","sw-padding-right-m"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","classes":["sw-font-weight-default"]},{"name":"line-height","label":"Line height","isPrimary":true,"classes":["sw-line-height-normal"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[],"value":"The VOID report is the first industry-wide analysis of the state of software reliability today—in fact, it is the closest thing we have to a 'State of the Union' address. 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This report sets up solid bases for many organizations and practitioners to turn their outage review practices towards more impactful and learning-centric views."}},{"picture":{"tag":"img","type":"image","primaryStyles":[{"name":"border","label":"Border","isPrimary":true,"classes":["sw-border-style-none","sw-border-width-xs","sw-border-color-000000"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-full"]}],"otherStyles":[{"name":"others","label":"Others","classes":["sw-width-10xs","sw-height-10xs"]}],"src":"https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/c9ecea7d-caae-4ac5-8699-e17c5b147597.jpeg"},"name":{"tag":"h5","type":"header","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-s","sw-text-color-default"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","classes":[]}],"value":"Štěpán Davidovič"},"title":{"tag":"small","type":"text","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-s","sw-text-color-a6a5a6"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","classes":["sw-font-weight-semibold"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","classes":["sw-display-block"]}],"value":"Senior Staff SRE, Google"},"description":{"tag":"p","type":"text","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-m","sw-text-color-default"]},{"name":"background-color","label":"Background color","classes":["sw-background-color-f8f7fb"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-xl"]},{"name":"padding-top/bottom","label":"Padding top/bottom","classes":["sw-padding-top-s","sw-padding-bottom-s"]},{"name":"padding-left/right","label":"Padding left/right","classes":["sw-padding-left-m","sw-padding-right-m"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","classes":["sw-font-weight-default"]},{"name":"line-height","label":"Line height","isPrimary":true,"classes":["sw-line-height-normal"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[],"value":"The VOID report is an outstanding broad view of patterns in incidents across many organizations. I'm looking forward to the database growing and lending itself to even more research and insights."}},{"picture":{"tag":"img","type":"image","primaryStyles":[{"name":"border","label":"Border","isPrimary":true,"classes":["sw-border-style-none","sw-border-width-xs","sw-border-color-000000"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-full"]}],"otherStyles":[{"name":"others","label":"Others","classes":["sw-width-10xs","sw-height-10xs"]}],"src":"https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/7e218a69-3235-4860-8a44-f0821df894fa.jpeg"},"name":{"tag":"h5","type":"header","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-s","sw-text-color-default"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","classes":[]}],"value":"Chad Todd"},"title":{"tag":"small","type":"text","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-s","sw-text-color-a6a5a6"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","classes":["sw-font-weight-semibold"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[{"name":"others","label":"Others","classes":["sw-display-block"]}],"value":"SRE Manager, Crowdstrike"},"description":{"tag":"p","type":"text","primaryStyles":[{"name":"size-color","label":"Text Size/Color","classes":["sw-font-size-m","sw-text-color-default"]},{"name":"background-color","label":"Background color","classes":["sw-background-color-f8f7fb"]},{"name":"border-radius","label":"Roundness","classes":["sw-border-radius-xl"]},{"name":"padding-top/bottom","label":"Padding top/bottom","classes":["sw-padding-top-s","sw-padding-bottom-s"]},{"name":"padding-left/right","label":"Padding left/right","classes":["sw-padding-left-m","sw-padding-right-m"]},{"name":"font-family","label":"Font family","classes":["sw-font-family-default"]},{"name":"font-weight","label":"Font weight","classes":["sw-font-weight-default"]},{"name":"line-height","label":"Line height","isPrimary":true,"classes":["sw-line-height-normal"]},{"name":"letter-spacing","label":"Letter spacing","isPrimary":true,"classes":["sw-letter-spacing-normal"]}],"otherStyles":[],"value":"The VOID report challenges the “Old View” in what many technology organizations deem as the gold standard for incidents, such as: duration of incidents, MTTR, and Root Cause Analysis. Instead, we can embrace a “New View” that includes learning from incidents beyond just fixing them, deeper and broader incident analysis, humans as the superpower of systems, and an increased focus on successes versus failures when analyzing incidents."}}]}},"type":"static","collection":null,"enabled":"true","order":"null","updated":[],"visibility":{"userGroup":{"predefinedUserGroupType":"ALL_USERS","customUserGroupIds":[],"enabledPredefinedUserGroupTypes":["ALL_USERS","LOGGED_IN_USERS","NON_LOGGED_IN_USERS"]},"devices":["laptop","tablet","mobile"],"detailsPageRecordCondition":null},"settings":{},"container":null,"presets":null,"created_at":"2024-02-13T19:29:19.620","compiled_markup":"<section id=\"testimonial1\" data-block-version=\"2.0.2\" data-block-id=\"2facc597-93b3-4ab3-81a2-e62785b638fc\" data-block-updated=\"\" class=\"testimonial3-2facc597-93b3-4ab3-81a2-e62785b638fc sw-background-color-ffffff sw-padding-top-2xl sw-padding-bottom-2xl sw-border-top-style-none sw-border-top-width-xs sw-border-top-color-000000 sw-border-bottom-style-none sw-border-bottom-width-xs sw-border-bottom-color-000000 \"> <div class=\"container\"> <header class=\"text-center\"> <h2 class=\"sw-text-color-default sw-font-size-5xl sw-font-family-default sw-font-weight-default sw-padding-top-none sw-padding-bottom-m sw-letter-spacing-normal sw-line-height-tight \"> What People Are Saying About the VOID </h2> </header> <div id=\"testimonial1-carouselControls\"> <div class=\"owl-carousel owl-theme\"> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/9c957e75-094a-4328-b733-b3d77ef5b5c3.jpeg'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> If you aren't recording and publishing incidents because you want to look good, then you are more likely to have a much bigger failure. This report raises some interesting questions, how can we measure near-misses, and can we find a better metric than Mean Time To Repair (MTTR) given the complex partial failure modes we see? I encourage everyone to publish more, include near misses in your incident reports, and to help everyone else build a safer world as a result. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> Adrian Cockcroft</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> Partner, OrionX & Tech Advisor </small> </div> </div> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/b3bb9cd1-6c38-4a3c-b336-7e425ef0c7f6.png'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> The VOID report marks a remarkable advancement in how our community will look at and fix incidents moving forward. Upon seeing the emerging key findings of the report, Jeli was excited to support this research across these large datasets. Through extrapolating the key findings of the report, we are all able to build more resilient systems with greater collaboration. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> Nora Jones</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> CEO, Jeli </small> </div> </div> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/52dd9b07-2a6d-4097-bcd9-626ff9e3fc42.jpeg'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> The VOID Report is one of those rare and delightful moments of active thought. It takes a given subject matter, in this case claims about incidents in software, as serious and worthy of in-depth consideration. And through a close examination it finds that something doesn't quite make sense. That critique provides an opening for thought, and the sloughing off of received dogma. It's a wonderful example of critical thinking. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> Nick Travaglini</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> Technical CSM, Honeycomb </small> </div> </div> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/058773f9-c713-45ab-82e1-670add6dcfb6.jpeg'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> As SREs we spend a lot of time thinking about incidents, trying to learn from them and understand our world better. The VOID report gives us well-researched data so we can see clearer, and help our organizations learn from our peers across the industry. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> Amy Tobey</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> Senior Principal Engineer, Equinix </small> </div> </div> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/580087ab-2f0a-4e5b-b630-704df2cfab18.jpeg'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> The VOID report represents a great step forward for the IT industry. It is both a demonstration that numerous organizations are transforming their approach to post-incident learning, and an inspiring call for others to recognize the importance of this New Way of looking at incidents. I love the rigorous critique of MTTR, as well as the practical alternatives suggested by the report. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> David Leigh</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> Distinguished Engineer, IBM </small> </div> </div> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/275f18ea-8ba7-4f41-a189-2948a557be45.jpeg'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> Reading that companies are ditching Root Cause Analysis in the same report as we get a fantastic analysis of MTTR fallacies really gave me, a professional pessimist, optimism for the future. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> Clint Byrum</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> Staff Engineer, Spotify </small> </div> </div> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/243e46dd-8055-46a3-96d9-3f4ee12ccb83.jpeg'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> If you loved Accelerate and the DORA Report, this will be right up your alley: a long-overdue, open-sourced data dump of real outages. Yours. Ours. Companies big and small have contributed their outage reports to seed this repo of what really happens when things goes sideways. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> Honeycomb</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> </small> </div> </div> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/2440d13d-ee6e-41ac-a299-c6e0b51c374b.jpeg'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> The VOID report is the first industry-wide analysis of the state of software reliability today—in fact, it is the closest thing we have to a 'State of the Union' address. Everyone who designs and operates software systems should read it. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> Laura Nolan</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> Engineer, Stanza Systems </small> </div> </div> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/4255c7d8-ad62-4535-b57a-b0464cab71e3.jpeg'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> The VOID project is one of the most significant steps we can take as an industry to improve our operations and safety. This report sets up solid bases for many organizations and practitioners to turn their outage review practices towards more impactful and learning-centric views. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> Fred Hebert</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> Staff SRE, Honeycomb </small> </div> </div> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/c9ecea7d-caae-4ac5-8699-e17c5b147597.jpeg'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> The VOID report is an outstanding broad view of patterns in incidents across many organizations. I'm looking forward to the database growing and lending itself to even more research and insights. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> Štěpán Davidovič</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> Senior Staff SRE, Google </small> </div> </div> <div class=\"item position-relative\"> <!-- picture --> <label class=\"image position-absolute sw-border-style-none sw-border-width-xs sw-border-color-000000 sw-border-radius-full sw-width-10xs sw-height-10xs\" style=\"background-image: url('https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/7e218a69-3235-4860-8a44-f0821df894fa.jpeg'); background-size: cover; background-repeat: no-repeat; background-position: center;\"> </label> <!-- description --> <p class=\"m-0 position-relative description sw-font-size-m sw-text-color-default sw-background-color-f8f7fb sw-border-radius-xl sw-padding-top-s sw-padding-bottom-s sw-padding-left-m sw-padding-right-m sw-font-family-default sw-font-weight-default sw-line-height-normal sw-letter-spacing-normal \"> The VOID report challenges the “Old View” in what many technology organizations deem as the gold standard for incidents, such as: duration of incidents, MTTR, and Root Cause Analysis. Instead, we can embrace a “New View” that includes learning from incidents beyond just fixing them, deeper and broader incident analysis, humans as the superpower of systems, and an increased focus on successes versus failures when analyzing incidents. </p> <div class=\"d-flex justify-content-center align-items-center\"> <!-- name --> <h5 class=\"m-0 p-0 mr-2 sw-font-size-s sw-text-color-default sw-font-family-default sw-letter-spacing-normal \"> Chad Todd</h5> <!-- title --> <small class=\"sw-font-size-s sw-text-color-a6a5a6 sw-font-family-default sw-font-weight-semibold sw-letter-spacing-normal sw-display-block\"> SRE Manager, Crowdstrike </small> </div> </div> </div> </div> </div> </section> ","compiled_style":".sw-border-style-none { border-style: none!important; } .sw-border-width-xs { border-width: 1px!important; } .sw-border-color-000000 { border-color: #000000!important; } .sw-border-radius-full { border-radius: 9999rem!important; } .sw-width-10xs { width: 3rem!important; } .sw-height-10xs { height: 3rem!important; 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justify-content: center; } #testimonial1 .image { z-index: 4; top: -45px; left: 50px; } #testimonial1 .item { margin: 50px 0 0; } #testimonial1 .description { z-index: 2; top: -20px; } ","compiled_script":";(function () { /* const box = $('#testimonial1 .description'); $(window).width() > 768 && heightCalc(); function heightCalc() { setTimeout(function () { const heights = box.map(function () { return $(this).height(); }).get(); const maxHeight = Math.max.apply(null, heights); box.each(function (i) { $(this).css({'height': maxHeight}); }); }, 200); }*/ const carouselElements = JSON.parse(`[{\"picture\":{\"tag\":\"img\",\"type\":\"image\",\"primaryStyles\":[{\"name\":\"border\",\"label\":\"Border\",\"isPrimary\":true,\"classes\":[\"sw-border-style-none\",\"sw-border-width-xs\",\"sw-border-color-000000\"]},{\"name\":\"border-radius\",\"label\":\"Roundness\",\"classes\":[\"sw-border-radius-full\"]}],\"otherStyles\":[{\"name\":\"others\",\"label\":\"Others\",\"classes\":[\"sw-width-10xs\",\"sw-height-10xs\"]}],\"src\":\"https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/9c957e75-094a-4328-b733-b3d77ef5b5c3.jpeg\"},\"name\":{\"tag\":\"h5\",\"type\":\"header\",\"primaryStyles\":[{\"name\":\"size-color\",\"label\":\"Text Size/Color\",\"classes\":[\"sw-font-size-s\",\"sw-text-color-default\"]},{\"name\":\"font-family\",\"label\":\"Font family\",\"classes\":[\"sw-font-family-default\"]},{\"name\":\"letter-spacing\",\"label\":\"Letter spacing\",\"isPrimary\":true,\"classes\":[\"sw-letter-spacing-normal\"]}],\"otherStyles\":[{\"name\":\"others\",\"label\":\"Others\",\"classes\":[]}],\"value\":\"Adrian Cockcroft\"},\"title\":{\"tag\":\"small\",\"type\":\"text\",\"primaryStyles\":[{\"name\":\"size-color\",\"label\":\"Text Size/Color\",\"classes\":[\"sw-font-size-s\",\"sw-text-color-a6a5a6\"]},{\"name\":\"font-family\",\"label\":\"Font family\",\"classes\":[\"sw-font-family-default\"]},{\"name\":\"font-weight\",\"label\":\"Font weight\",\"classes\":[\"sw-font-weight-semibold\"]},{\"name\":\"letter-spacing\",\"label\":\"Letter spacing\",\"isPrimary\":true,\"classes\":[\"sw-letter-spacing-normal\"]}],\"otherStyles\":[{\"name\":\"others\",\"label\":\"Others\",\"classes\":[\"sw-display-block\"]}],\"value\":\"Partner, OrionX & Tech Advisor\"},\"description\":{\"tag\":\"p\",\"type\":\"text\",\"primaryStyles\":[{\"name\":\"size-color\",\"label\":\"Text Size/Color\",\"classes\":[\"sw-font-size-m\",\"sw-text-color-default\"]},{\"name\":\"background-color\",\"label\":\"Background color\",\"classes\":[\"sw-background-color-f8f7fb\"]},{\"name\":\"border-radius\",\"label\":\"Roundness\",\"classes\":[\"sw-border-radius-xl\"]},{\"name\":\"padding-top/bottom\",\"label\":\"Padding top/bottom\",\"classes\":[\"sw-padding-top-s\",\"sw-padding-bottom-s\"]},{\"name\":\"padding-left/right\",\"label\":\"Padding left/right\",\"classes\":[\"sw-padding-left-m\",\"sw-padding-right-m\"]},{\"name\":\"font-family\",\"label\":\"Font family\",\"classes\":[\"sw-font-family-default\"]},{\"name\":\"font-weight\",\"label\":\"Font weight\",\"classes\":[\"sw-font-weight-default\"]},{\"name\":\"line-height\",\"label\":\"Line height\",\"isPrimary\":true,\"classes\":[\"sw-line-height-normal\"]},{\"name\":\"letter-spacing\",\"label\":\"Letter spacing\",\"isPrimary\":true,\"classes\":[\"sw-letter-spacing-normal\"]}],\"otherStyles\":[],\"value\":\"If you aren't recording and publishing incidents because you want to look good, then you are more likely to have a much bigger failure. This report raises some interesting questions, how can we measure near-misses, and can we find a better metric than Mean Time To Repair (MTTR) given the complex partial failure modes we see? I encourage everyone to publish more, include near misses in your incident reports, and to help everyone else build a safer world as a result.\"}},{\"picture\":{\"tag\":\"img\",\"type\":\"image\",\"primaryStyles\":[{\"name\":\"border\",\"label\":\"Border\",\"isPrimary\":true,\"classes\":[\"sw-border-style-none\",\"sw-border-width-xs\",\"sw-border-color-000000\"]},{\"name\":\"border-radius\",\"label\":\"Roundness\",\"classes\":[\"sw-border-radius-full\"]}],\"otherStyles\":[{\"name\":\"others\",\"label\":\"Others\",\"classes\":[\"sw-width-10xs\",\"sw-height-10xs\"]}],\"src\":\"https://assets.softr-files.com/applications/80b4ceb8-e1ce-4c9f-9712-500c2a2bb4c7/assets/b3bb9cd1-6c38-4a3c-b336-7e425ef0c7f6.png\"},\"name\":{\"tag\":\"h5\",\"type\":\"header\",\"primaryStyles\":[{\"name\":\"size-color\",\"label\":\"Text Size/Color\",\"classes\":[\"sw-font-size-s\",\"sw-text-color-default\"]},{\"name\":\"font-family\",\"label\":\"Font family\",\"classes\":[\"sw-font-family-default\"]},{\"name\":\"letter-spacing\",\"label\":\"Letter spacing\",\"isPrimary\":true,\"classes\":[\"sw-letter-spacing-normal\"]}],\"otherStyles\":[{\"name\":\"others\",\"label\":\"Others\",\"classes\":[]}],\"value\":\"Nora Jones\"},\"title\":{\"tag\":\"small\",\"type\":\"text\",\"primaryStyles\":[{\"name\":\"size-color\",\"label\":\"Text Size/Color\",\"classes\":[\"sw-font-size-s\",\"sw-text-color-a6a5a6\"]},{\"name\":\"font-family\",\"label\":\"Font family\",\"classes\":[\"sw-font-family-default\"]},{\"name\":\"font-weight\",\"label\":\"Font weight\",\"classes\":[\"sw-font-weight-semibold\"]},{\"name\":\"letter-spacing\",\"label\":\"Letter spacing\",\"isPrimary\":true,\"classes\":[\"sw-letter-spacing-normal\"]}],\"otherStyles\":[{\"name\":\"others\",\"label\":\"Others\",\"classes\":[\"sw-display-block\"]}],\"value\":\"CEO, Jeli\"},\"description\":{\"tag\":\"p\",\"type\":\"text\",\"primaryStyles\":[{\"name\":\"size-color\",\"label\":\"Text Size/Color\",\"classes\":[\"sw-font-size-m\",\"sw-text-color-default\"]},{\"name\":\"background-color\",\"label\":\"Background color\",\"classes\":[\"sw-background-color-f8f7fb\"]},{\"name\":\"border-radius\",\"label\":\"Roundness\",\"classes\":[\"sw-border-radius-xl\"]},{\"name\":\"padding-top/bottom\",\"label\":\"Padding top/bottom\",\"classes\":[\"sw-padding-top-s\",\"sw-padding-bottom-s\"]},{\"name\":\"padding-left/right\",\"label\":\"Padding left/right\",\"classes\":[\"sw-padding-left-m\",\"sw-padding-right-m\"]},{\"name\":\"font-family\",\"label\":\"Font family\",\"classes\":[\"sw-font-family-default\"]},{\"name\":\"font-weight\",\"label\":\"Font weight\",\"classes\":[\"sw-font-weight-default\"]},{\"name\":\"line-height\",\"label\":\"Line height\",\"isPrimary\":true,\"classes\":[\"sw-line-height-normal\"]},{\"name\":\"letter-spacing\",\"label\":\"Letter spacing\",\"isPrimary\":true,\"classes\":[\"sw-letter-spacing-normal\"]}],\"otherStyles\":[],\"value\":\"The VOID report marks a remarkable advancement in how our community will look at and fix incidents moving forward. Upon seeing the emerging key findings of the report, Jeli was excited to support this research across these large datasets. 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It takes a given subject matter, in this case claims about incidents in software, as serious and worthy of in-depth consideration. And through a close examination it finds that something doesn't quite make sense. That critique provides an opening for thought, and the sloughing off of received dogma. 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It is both a demonstration that numerous organizations are transforming their approach to post-incident learning, and an inspiring call for others to recognize the importance of this New Way of looking at incidents. 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and the DORA Report, this will be right up your alley: a long-overdue, open-sourced data dump of real outages. 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