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pc-display-contents pc-reset pubTheme-yiXxQA"><article class="typography newsletter-post post"><div role="region" aria-label="Post header" class="post-header"><h1 dir="auto" class="post-title published title-X77sOw">What playing Magic: the Gathering taught me about incidents.</h1><div aria-label="Post UFI" role="region" class="pencraft pc-display-flex pc-flexDirection-column pc-paddingBottom-16 pc-reset"><div class="pencraft pc-display-flex pc-paddingTop-16 pc-paddingBottom-16 pc-justifyContent-space-between pc-alignItems-center pc-reset"><div class="pencraft pc-display-flex pc-gap-12 pc-alignItems-center pc-reset byline-wrapper"><div class="pencraft pc-display-flex pc-reset"><div class="pencraft pc-display-flex pc-flexDirection-row pc-gap-8 pc-alignItems-center pc-justifyContent-flex-start pc-reset"><div style="--scale:36px;--offset:9px;--border-width:4.5px;" class="pencraft pc-display-flex pc-flexDirection-row pc-alignItems-center pc-justifyContent-flex-start pc-reset ltr-qDBmby"><a 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srcset="https://substackcdn.com/image/fetch/$s_!zA8r!,w_36,h_36,c_fill,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fbucketeer-e05bbc84-baa3-437e-9518-adb32be77984.s3.amazonaws.com%2Fpublic%2Fimages%2F11954e3a-0b9d-4025-b1ef-17483bcdcc1d_200x200.jpeg 1x, https://substackcdn.com/image/fetch/$s_!zA8r!,w_72,h_72,c_fill,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fbucketeer-e05bbc84-baa3-437e-9518-adb32be77984.s3.amazonaws.com%2Fpublic%2Fimages%2F11954e3a-0b9d-4025-b1ef-17483bcdcc1d_200x200.jpeg 2x, https://substackcdn.com/image/fetch/$s_!zA8r!,w_108,h_108,c_fill,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fbucketeer-e05bbc84-baa3-437e-9518-adb32be77984.s3.amazonaws.com%2Fpublic%2Fimages%2F11954e3a-0b9d-4025-b1ef-17483bcdcc1d_200x200.jpeg 3x"/><img 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https://substackcdn.com/image/fetch/$s_!zA8r!,w_108,h_108,c_fill,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fbucketeer-e05bbc84-baa3-437e-9518-adb32be77984.s3.amazonaws.com%2Fpublic%2Fimages%2F11954e3a-0b9d-4025-b1ef-17483bcdcc1d_200x200.jpeg 3x" width="36" height="36" draggable="false" class="img-OACg1c object-fit-cover-u4ReeV pencraft pc-reset"/></picture></div></div></a></div></div></div><div class="pencraft pc-display-flex pc-flexDirection-column pc-reset"><div class="pencraft pc-reset color-primary-zABazT line-height-20-t4M0El font-meta-MWBumP size-11-NuY2Zx weight-medium-fw81nC transform-uppercase-yKDgcq reset-IxiVJZ meta-EgzBVA"><span style="min-width:0;" data-state="closed"><a href="https://substack.com/@hross" class="pencraft pc-reset decoration-hover-underline-ClDVRM reset-IxiVJZ">Ross Brodbeck</a></span></div><div class="pencraft pc-display-flex pc-gap-4 pc-reset"><div class="pencraft pc-reset color-secondary-ls1g8s line-height-20-t4M0El font-meta-MWBumP size-11-NuY2Zx weight-medium-fw81nC transform-uppercase-yKDgcq reset-IxiVJZ meta-EgzBVA"><time datetime="2024-04-20T10:47:31.885Z" title="2024-04-20T10:47:31.885Z">Apr 20, 2024</time></div></div></div></div></div><div class="pencraft pc-display-flex pc-gap-16 pc-justifyContent-space-between pc-alignItems-center pc-reset flex-grow-rzmknG post-ufi"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><div class="like-button-container post-ufi-button style-button"><button tabindex="0" type="button" aria-label="Like (6)" aria-pressed="false" class="pencraft pc-reset pencraft post-ufi-button style-button has-label with-border"><svg aria-hidden="true" style="height:20px;width:20px;" width="20" height="20" viewBox="0 0 24 24" fill="#000000" stroke-width="2" stroke="#000" xmlns="http://www.w3.org/2000/svg" class="icon"><g><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide 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11.3235L6.38224 13.0882"></path></g></svg></button></div><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft post-ufi-button style-button has-label with-border"><div class="label">Share</div></button></div></div></div></div><div class="visibility-check"></div><div><div class="dt-post-body"><div class="available-content"><div dir="auto" class="body markup"><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!obpZ!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb6c909f5-f12b-43cd-96ed-39f9b453fd6e_1920x1080.jpeg" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!obpZ!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb6c909f5-f12b-43cd-96ed-39f9b453fd6e_1920x1080.jpeg 424w, https://substackcdn.com/image/fetch/$s_!obpZ!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb6c909f5-f12b-43cd-96ed-39f9b453fd6e_1920x1080.jpeg 848w, https://substackcdn.com/image/fetch/$s_!obpZ!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb6c909f5-f12b-43cd-96ed-39f9b453fd6e_1920x1080.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!obpZ!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb6c909f5-f12b-43cd-96ed-39f9b453fd6e_1920x1080.jpeg 1456w" sizes="100vw"/><img 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title="Res: 1920x1080, Magic: The Gathering, Trading Card Games HD Wallpapers / Desktop and Mobile Images & Pho… | Magic the gathering, Android wallpaper, Magic card game" srcset="https://substackcdn.com/image/fetch/$s_!obpZ!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb6c909f5-f12b-43cd-96ed-39f9b453fd6e_1920x1080.jpeg 424w, https://substackcdn.com/image/fetch/$s_!obpZ!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb6c909f5-f12b-43cd-96ed-39f9b453fd6e_1920x1080.jpeg 848w, https://substackcdn.com/image/fetch/$s_!obpZ!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb6c909f5-f12b-43cd-96ed-39f9b453fd6e_1920x1080.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!obpZ!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb6c909f5-f12b-43cd-96ed-39f9b453fd6e_1920x1080.jpeg 1456w" sizes="100vw" fetchpriority="high" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>In this post I hope to expose the true depth of my nerd-dom to my readers (and maybe provide some incident response thoughts at the same time).</p><p><span>Here are a collection of things I learned after getting back into </span><a href="https://magic.wizards.com/">Magic: the Gathering</a><span> over the past 10 years or so. They are things that apply to both the MTG scene and your friendly neighborhood incident response process.</span></p><h2 class="header-anchor-post">Doing it live is the scariest part, so practice in advance.<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§doing-it-live-is-the-scariest-part-so-practice-in-advance" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://hross.substack.com/i/143596515/doing-it-live-is-the-scariest-part-so-practice-in-advance" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>MTG has these in-store events every new set release called </span><a href="https://magic.wizards.com/en/play-events/prerelease">prereleases</a><span>. You get to go into the store and play a tournament against other players with the new cards before they are released yet.</span></p><p>The thing is… you have to build a deck live, within a certain amount of time, and play in a high pressure environment against people you don’t know. The first time I played in a prerelease I was terrible and surprisingly nervous (this is just a game, right?).</p><p>It turns out that participating in a prerelease has much the same feel as a zoom call for a major incident:</p><ul><li><p>You only go once in a while, which means you don’t get a lot of practice before the major event.</p></li><li><p>“Doing it live” in front of people you don’t know opens you up to all kinds of embarrassing mistakes that they can see and point out.</p></li><li><p>If you aren’t very good at building a deck you’ll run out of time during the deck building phase and not have a very good deck.</p></li></ul><p>The same things that make for a successful prerelease also make for a successful incident:</p><ul><li><p><strong>Practice in advance.</strong><span> A few times. Study the cards before you go so you don’t have to read them all as you unwrap them. Know how many lands and creatures you need before you walk in the door. Practicing for an incident means knowing how the environment works and how to use the observability tooling. Understand how to escalate and who your dependencies are before you go on-call. Going in cold and trying to follow a playbook will mean a longer mitigation time.</span></p></li><li><p><strong>A supportive environment helps take the pressure off.</strong><span> Some players are competitive, but others notice your relative lack of experience and help you out. You generally play better when the person across the table from you isn’t critical and putting pressure on you every turn. Similarly, incidents are high stakes but keeping our cool and making sure the environment is supportive (even if someone makes a mistake) makes for a better outcome and lets everyone work at their best.</span></p></li></ul><h2 class="header-anchor-post">There is a lot of value to be had in something others find off-putting.<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§there-is-a-lot-of-value-to-be-had-in-something-others-find-off-putting" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://hross.substack.com/i/143596515/there-is-a-lot-of-value-to-be-had-in-something-others-find-off-putting" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>One of the most </span><a href="https://www.reddit.com/r/funny/comments/202wd3/i_participated_in_one_of_the_biggest_magic_the/">famous reddit posts of all time</a><span> is about a Magic: The Gathering tournament (it’s not flattering). Magic is a kid’s game (if you ask my parents) or a neckbeard’s paradise (if you ask many, even in the gaming scene).</span></p><p>Maybe it is the era in which I grew up, or just the nature of the game, but I still enjoy it — and I still love going to the prereleases — even if there do seem to be a lot of neckbeards.</p><p>Availability and incident response have a similar “ick” factor for many developers. They are about a tax you have to pay to do the fun work. There are a small set of people (and they don’t seem to typically be neckbeards) who relish fixing the things that might blow up the site, want to dig deep into the error data, and sometimes maybe even find that they never feel more alive than during a 2 hour high stakes incident when the site is down and the problem is unsolved.</p><p>Maybe I’m one of them.</p><h2 class="header-anchor-post">Don’t be afraid of the data. Use it. <div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§dont-be-afraid-of-the-data-use-it" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://hross.substack.com/i/143596515/dont-be-afraid-of-the-data-use-it" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>Did I mention Magic: the Gathering has changed a lot? There is this site called </span><a href="https://www.17lands.com/">17lands</a><span>. And it turns out that by tracking win rates among their user base they can pretty quickly identify magic cards in a new set that look </span><strong>awesome</strong><span> but are actually </span><strong>terrible</strong><span> or cards that look </span><strong>terrible</strong><span> and actually turn out to be </span><strong>awesome</strong><span>. Even a few years ago this data just plain didn’t exist, nor did the ability to use it. Now it is everywhere and it can be a useful tool if you’re interested in optimizing your play.</span></p><p><span>Incident response and the data around it is similar. In order to get the most value from the game you need to collect and classify your incidents and repairs (even if it’s tedious work). Having that data will help you distinguish the follow ups that look </span><strong>awesome</strong><span> but actually provide no value from the ones that are valuable but seem </span><strong>terrible</strong><span>.</span></p><p>Additionally, in incident response, just like in MTG, you really do need to do the math to be successful. You can’t build a good 40 card deck without understanding the mathematical probability of drawing a land you’re splashing for. The same is true of building a useful SLO. There is no shortcut to understanding the probability calculation behind the SLO, or the accompanying burn rate, or the dependency math.</p><h2 class="header-anchor-post">The game has changed since Richard Garfield invented it. Embrace that.<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§the-game-has-changed-since-richard-garfield-invented-it-embrace-that" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://hross.substack.com/i/143596515/the-game-has-changed-since-richard-garfield-invented-it-embrace-that" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>I remember excitedly racing to the gaming section of my local </span><a href="https://en.wikipedia.org/wiki/KB_Toys">KB Toy Store</a><span> (not a thing anymore) and looking for a sweet </span><a href="https://www.tcgplayer.com/product/57941/magic-revised-edition-revised-edition-starter-deck?Language=English">Revised Starter Deck</a><span>. Things were simple back then: jam a bunch of powerful high cost flyers into a dual color deck and follow the directions on the included instruction booklet.</span></p><p><span>Fast forward to today’s MTG scene where we have multiple game formats (Modern, Commander, Standard, etc) along with foil etched cards, and and an </span><a href="https://magic.wizards.com/en/mtgarena">online game</a><span>. Getting started still starts with a deck, but from there you have a lot of options and tools at your disposal.</span></p><p>Incident response presents the same challenge these days. Long gone are the days of staying the weekend and shutting down an entire intranet so we could migrate from one version of our web portal to another, or living in the blissful ignorance of 500’s blasting the website until a user sends an email.</p><p><span>Our versions of fancy foil are the </span><a href="https://incident.io/">incident.io</a><span> products, SLOs and monitors in Datadog/Honeycomb and all the complexity they bring with them and the new trappings of incident response and observability. These are added complexity to understand and implement but they bring us so much further in the incident world and they have evolved as we’ve learned more about how to “play the game”.</span></p><h2 class="header-anchor-post">Conclusions<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§conclusions" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://hross.substack.com/i/143596515/conclusions" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p>High stakes environments with Math. Or… Adrenaline sources that still involve sitting in the same chair for many hours. </p><p><span>I’m not sure what exactly draws me to both MTG and Availability, but I hope to see you out there (either in an incident or </span><a href="https://boardgames.stackexchange.com/questions/29928/why-is-lgs-the-standard-term-for-a-game-store">at your LGS</a><span>).</span></p><p></p></div></div><div class="visibility-check"></div></div><div class="post-footer"><div class="pencraft pc-display-flex pc-gap-16 pc-paddingTop-16 pc-paddingBottom-16 pc-justifyContent-space-between pc-alignItems-center pc-reset flex-grow-rzmknG border-top-detail-themed-k9TZAY border-bottom-detail-themed-Ua9186 post-ufi"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><div class="like-button-container post-ufi-button style-button"><button tabindex="0" type="button" aria-label="Like (6)" aria-pressed="false" class="pencraft pc-reset pencraft post-ufi-button style-button has-label with-border"><svg 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playing Magic: the Gathering taught me about 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class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><p>In this post I hope to expose the true depth of my nerd-dom to my readers (and maybe provide some incident response thoughts at the same time).</p><p>Here are a collection of things I learned after getting back into <a href=\\\"https://magic.wizards.com/\\\">Magic: the Gathering</a> over the past 10 years or so. They are things that apply to both the MTG scene and your friendly neighborhood incident response process.</p><h2>Doing it live is the scariest part, so practice in advance.</h2><p>MTG has these in-store events every new set release called <a href=\\\"https://magic.wizards.com/en/play-events/prerelease\\\">prereleases</a>. You get to go into the store and play a tournament against other players with the new cards before they are released yet.</p><p>The thing is\u2026 you have to build a deck live, within a certain amount of time, and play in a high pressure environment against people you don\u2019t know. The first time I played in a prerelease I was terrible and surprisingly nervous (this is just a game, right?).</p><p>It turns out that participating in a prerelease has much the same feel as a zoom call for a major incident:</p><ul><li><p>You only go once in a while, which means you don\u2019t get a lot of practice before the major event.</p></li><li><p>\u201CDoing it live\u201D in front of people you don\u2019t know opens you up to all kinds of embarrassing mistakes that they can see and point out.</p></li><li><p>If you aren\u2019t very good at building a deck you\u2019ll run out of time during the deck building phase and not have a very good deck.</p></li></ul><p>The same things that make for a successful prerelease also make for a successful incident:</p><ul><li><p><strong>Practice in advance.</strong> A few times. Study the cards before you go so you don\u2019t have to read them all as you unwrap them. Know how many lands and creatures you need before you walk in the door. Practicing for an incident means knowing how the environment works and how to use the observability tooling. Understand how to escalate and who your dependencies are before you go on-call. Going in cold and trying to follow a playbook will mean a longer mitigation time.</p></li><li><p><strong>A supportive environment helps take the pressure off.</strong> Some players are competitive, but others notice your relative lack of experience and help you out. You generally play better when the person across the table from you isn\u2019t critical and putting pressure on you every turn. Similarly, incidents are high stakes but keeping our cool and making sure the environment is supportive (even if someone makes a mistake) makes for a better outcome and lets everyone work at their best.</p></li></ul><h2>There is a lot of value to be had in something others find off-putting.</h2><p>One of the most <a href=\\\"https://www.reddit.com/r/funny/comments/202wd3/i_participated_in_one_of_the_biggest_magic_the/\\\">famous reddit posts of all time</a> is about a Magic: The Gathering tournament (it\u2019s not flattering). Magic is a kid\u2019s game (if you ask my parents) or a neckbeard\u2019s paradise (if you ask many, even in the gaming scene).</p><p>Maybe it is the era in which I grew up, or just the nature of the game, but I still enjoy it \u2014 and I still love going to the prereleases \u2014 even if there do seem to be a lot of neckbeards.</p><p>Availability and incident response have a similar \u201Cick\u201D factor for many developers. They are about a tax you have to pay to do the fun work. There are a small set of people (and they don\u2019t seem to typically be neckbeards) who relish fixing the things that might blow up the site, want to dig deep into the error data, and sometimes maybe even find that they never feel more alive than during a 2 hour high stakes incident when the site is down and the problem is unsolved.</p><p>Maybe I\u2019m one of them.</p><h2>Don\u2019t be afraid of the data. Use it. </h2><p>Did I mention Magic: the Gathering has changed a lot? There is this site called <a href=\\\"https://www.17lands.com/\\\">17lands</a>. And it turns out that by tracking win rates among their user base they can pretty quickly identify magic cards in a new set that look <strong>awesome</strong> but are actually <strong>terrible</strong> or cards that look <strong>terrible</strong> and actually turn out to be <strong>awesome</strong>. Even a few years ago this data just plain didn\u2019t exist, nor did the ability to use it. Now it is everywhere and it can be a useful tool if you\u2019re interested in optimizing your play.</p><p>Incident response and the data around it is similar. In order to get the most value from the game you need to collect and classify your incidents and repairs (even if it\u2019s tedious work). Having that data will help you distinguish the follow ups that look <strong>awesome</strong> but actually provide no value from the ones that are valuable but seem <strong>terrible</strong>.</p><p>Additionally, in incident response, just like in MTG, you really do need to do the math to be successful. You can\u2019t build a good 40 card deck without understanding the mathematical probability of drawing a land you\u2019re splashing for. The same is true of building a useful SLO. There is no shortcut to understanding the probability calculation behind the SLO, or the accompanying burn rate, or the dependency math.</p><h2>The game has changed since Richard Garfield invented it. Embrace that.</h2><p>I remember excitedly racing to the gaming section of my local <a href=\\\"https://en.wikipedia.org/wiki/KB_Toys\\\">KB Toy Store</a> (not a thing anymore) and looking for a sweet <a href=\\\"https://www.tcgplayer.com/product/57941/magic-revised-edition-revised-edition-starter-deck?Language=English\\\">Revised Starter Deck</a>. Things were simple back then: jam a bunch of powerful high cost flyers into a dual color deck and follow the directions on the included instruction booklet.</p><p>Fast forward to today\u2019s MTG scene where we have multiple game formats (Modern, Commander, Standard, etc) along with foil etched cards, and and an <a href=\\\"https://magic.wizards.com/en/mtgarena\\\">online game</a>. Getting started still starts with a deck, but from there you have a lot of options and tools at your disposal.</p><p>Incident response presents the same challenge these days. Long gone are the days of staying the weekend and shutting down an entire intranet so we could migrate from one version of our web portal to another, or living in the blissful ignorance of 500\u2019s blasting the website until a user sends an email.</p><p>Our versions of fancy foil are the <a href=\\\"https://incident.io/\\\">incident.io</a> products, SLOs and monitors in Datadog/Honeycomb and all the complexity they bring with them and the new trappings of incident response and observability. These are added complexity to understand and implement but they bring us so much further in the incident world and they have evolved as we\u2019ve learned more about how to \u201Cplay the game\u201D.</p><h2>Conclusions</h2><p>High stakes environments with Math. 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