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target="_blank"><meta property="og:title" content="PostMortems and Proactive Learning From Events"><meta property="og:type" content="article"><meta property="og:site_name" content="Google Docs"><meta property="og:url" content="https://docs.google.com/forms/d/e/1FAIpQLScVRdzztwJJh2JdMoOvYW98VGMmZkJjrOyev0JiX-HQBnVA4A/viewform?usp=embed_facebook"><meta property="og:image" content="https://lh5.googleusercontent.com/Qp2A3b9jgnuSVeZua-pNMsgUtI7pjhZyX5Df6rS7DcTaWsnFMXiXCaflJA7H9RE-t9csa0qlNbiTCXU=w1200-h630-p"><meta property="og:image:width" content="200"><meta property="og:image:height" content="200"><meta property="og:description" content="Thanks in advance! 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I&#39;m John Allspaw, author of this article: <a href="https://codeascraft.com/2012/05/22/blameless-postmortems/">https://codeascraft.com/2012/05/22/blameless-postmortems/</a>&#160;and I&#39;m looking to understand what engineers in software-reliant companies need in learning better from post-incident reviews. </div><div jsname="F0H8Yc" class="liS6Hc"></div></div><div class="zAVwcb"></div><div class="DqBBlb"><div class="Oh1Vtf"><div class="kesdnc" id="SMMuxb"><a jscontroller="A2m8uc" jsaction="rcuQ6b:npT2md; click:mAWTmb;" href="https://accounts.google.com/AccountChooser?continue=https://docs.google.com/forms/d/e/1FAIpQLScVRdzztwJJh2JdMoOvYW98VGMmZkJjrOyev0JiX-HQBnVA4A/viewform&amp;service=wise" aria-describedby="SMMuxb">Sign in to Google</a> to save your progress. <a class="TYUeKb" jscontroller="rmdjlf" jsaction="rcuQ6b:npT2md; click:xdDXgc;" role="button" tabindex="0">Learn more</a></div></div></div></div></div><div class="o3Dpx" role="list"><div class="Qr7Oae" role="listitem"><div jsmodel="CP1oW" data-params="%.@.[781149786,&quot;Do you consider \&quot;post-incident\&quot; review meetings to be a valuable setting to learn NEW things about how your technology works?&quot;,null,2,[[1313407110,[[&quot;Yes&quot;,null,null,null,false],[&quot;No&quot;,null,null,null,false]],false,null,null,null,null,null,false,null,[]]],null,null,null,null,null,null,[null,&quot;Do you consider \u0026quot;post-incident\u0026quot; review meetings to be a valuable setting to learn NEW things about how your technology works?&quot;]],&quot;i1&quot;,&quot;i2&quot;,&quot;i3&quot;,false,&quot;i4&quot;]"><div jscontroller="sWGJ4b" jsaction="EEvAHc:yfX9oc;" jsname="WsjYwc" class="geS5n"><div class="z12JJ"><div class="M4DNQ"><div id="i1" class="HoXoMd D1wxyf RjsPE" role="heading" aria-level="3"><span class="M7eMe">Do you consider &quot;post-incident&quot; review meetings to be a valuable setting to learn NEW things about how your technology works?</span></div><div class="gubaDc OIC90c RjsPE" id="i2"></div></div></div><div jscontroller="UmOCme" jsaction="rcuQ6b:vZc4S;O22p3e:zjh6rb;b2trFe:eVidQc;JIbuQc:RgMCxe(YlCLKb);sPvj8e:d3sQLd;TYy3Ne:RgMCxe;" class="oyXaNc" jsname="GCYh9b"><input type="hidden" name="entry.1313407110_sentinel" jsname="DTMEae"><div jscontroller="eFy6Rc" jsaction="sPvj8e:Gh295d" jsname="cnAzRb"><div class="lLfZXe fnxRtf cNDBpf" jscontroller="wPRNsd" jsshadow jsaction="keydown:I481le;JIbuQc:JIbuQc;rcuQ6b:rcuQ6b" jsname="wCJL8" aria-labelledby="i1 i4" aria-describedby="i2 i3" role="radiogroup"><span jsslot role="presentation" jsname="bN97Pc" class="H2Gmcc tyNBNd"><div class="SG0AAe"><div class="nWQGrd zwllIb"><label for="i6" class="docssharedWizToggleLabeledContainer ajBQVb RDPZE"><div class="bzfPab wFGF8"><div class="d7L4fc bJNwt FXLARc aomaEc ECvBRb"><div id="i6" class="Od2TWd hYsg7c RDPZE" jscontroller="D8e5bc" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; 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touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow aria-label="No" aria-disabled="true" data-value="No" role="radio" aria-checked="false"><div class="x0k1lc MbhUzd"></div><div class="uyywbd"></div><div class="vd3tt"><div class="AB7Lab Id5V1"><div class="rseUEf nQOrEb"></div></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac OvPDhc OIC90c">No</span></div></div></div></label></div></div></span></div></div><div class="Jwjdfe"><div class="dMALK bQXwDc" jsname="YlCLKb"><div role="button" class="uArJ5e UQuaGc kCyAyd" jscontroller="VXdfxd" jsaction="click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;" jsshadow tabindex="0"><div class="Fvio9d MbhUzd" jsname="ksKsZd"></div><div class="e19J0b CeoRYc"></div><span jsslot class="l4V7wb Fxmcue"><span class="NPEfkd RveJvd snByac">Clear selection</span></span></div></div></div></div><div jsname="Rfh2Tc" class="SL4Sz" id="i3" role="alert"></div></div></div></div><div class="Qr7Oae" role="listitem"><div jsmodel="CP1oW" data-params="%.@.[143820131,&quot;On the topic of \&quot;postmortems\&quot; and proactive learning - for each of the items below, which ones ring familiar to you as something you think your organization needs to improve on? &quot;,null,4,[[1779821033,[[&quot;Anticipating the next incident in order to prevent it.&quot;,null,null,null,false],[&quot;Getting better at responding (diagnosis, generating hypotheses, coordinating corrective actions between people and teams) to incidents when they arise.&quot;,null,null,null,false],[&quot;Learning from past incidents in deeper ways - extracting more and better learnings from incidents&quot;,null,null,null,false],[&quot;Getting better at detecting when incidents might begin, or when small/minor issues might escalate into bigger issues.&quot;,null,null,null,false],[&quot;Training engineers to be better responders to incidents&quot;,null,null,null,false],[&quot;Convincing management or non-technical leadership to invest in any of the above capabilities.&quot;,null,null,null,false],[&quot;&quot;,null,null,null,true]],false,null,null,null,null,null,false,null,[]]],null,null,null,null,null,null,[null,&quot;On the topic of \u0026quot;postmortems\u0026quot; and proactive learning - for each of the items below, which ones ring familiar to you as something you think your organization needs to improve on? &quot;]],&quot;i12&quot;,&quot;i13&quot;,&quot;i14&quot;,false,&quot;i15&quot;]"><div jscontroller="sWGJ4b" jsaction="EEvAHc:yfX9oc;" jsname="WsjYwc" class="geS5n"><div class="z12JJ"><div class="M4DNQ"><div id="i12" class="HoXoMd D1wxyf RjsPE" role="heading" aria-level="3"><span class="M7eMe">On the topic of &quot;postmortems&quot; and proactive learning - for each of the items below, which ones ring familiar to you as something you think your organization needs to improve on? </span></div><div class="gubaDc OIC90c RjsPE" id="i13"></div></div></div><div jscontroller="sW52Ae" jsaction="rcuQ6b:vZc4S;O22p3e:zjh6rb;b2trFe:eVidQc;sPvj8e:sEDvJ;JIbuQc:d3sQLd(MPu53c);" class="Y6Myld"><input type="hidden" name="entry.1779821033_sentinel" jsname="DTMEae"><div role="list" aria-labelledby="i12 i15" aria-describedby="i13 i14 i17" class=""><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i18" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i18" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Anticipating the next incident in order to prevent it." aria-disabled="true" data-answer-value="Anticipating the next incident in order to prevent it." role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Anticipating the next incident in order to prevent it.</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i21" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i21" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Getting better at responding (diagnosis, generating hypotheses, coordinating corrective actions between people and teams) to incidents when they arise." aria-disabled="true" data-answer-value="Getting better at responding (diagnosis, generating hypotheses, coordinating corrective actions between people and teams) to incidents when they arise." role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Getting better at responding (diagnosis, generating hypotheses, coordinating corrective actions between people and teams) to incidents when they arise.</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i24" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i24" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Learning from past incidents in deeper ways - extracting more and better learnings from incidents" aria-disabled="true" data-answer-value="Learning from past incidents in deeper ways - extracting more and better learnings from incidents" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Learning from past incidents in deeper ways - extracting more and better learnings from incidents</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i27" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i27" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Getting better at detecting when incidents might begin, or when small/minor issues might escalate into bigger issues." aria-disabled="true" data-answer-value="Getting better at detecting when incidents might begin, or when small/minor issues might escalate into bigger issues." role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Getting better at detecting when incidents might begin, or when small/minor issues might escalate into bigger issues.</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i30" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i30" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Training engineers to be better responders to incidents" aria-disabled="true" data-answer-value="Training engineers to be better responders to incidents" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Training engineers to be better responders to incidents</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i33" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i33" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Convincing management or non-technical leadership to invest in any of the above capabilities." aria-disabled="true" data-answer-value="Convincing management or non-technical leadership to invest in any of the above capabilities." role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Convincing management or non-technical leadership to invest in any of the above capabilities.</span></div></div></div></label></div><div class="eBFwI RVLOe" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><div class="pzmVo"><label for="i36" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i36" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Other:" aria-disabled="true" data-answer-value="__other_option__" data-other-checkbox="true" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Other:</span></div></div></div></label><div class="xVfcde"><div class="RWzxl yqQS1 IpuEke RDPZE" jscontroller="pxq3x" jsaction="clickonly:KjsqPd; focus:Jt1EX; blur:fpfTEe; input:Lg5SV" jsshadow jsname="R6ztRd" aria-disabled="true"><div class="KzNPgc oJeWuf"><div class="JGptt"><input type="text" class="Hvn9fb zHQkBf" jsname="YPqjbf" autocomplete="off" tabindex="0" aria-label="Other response" disabled dir="auto" data-initial-dir="auto" data-initial-value=""/></div><div class="SPcBRc mIZh1c"></div><div jsname="XmnwAc" class="kPBwDb cXrdqd"></div></div></div></div></div></div></div><div id="i17" class="fKfAyc"></div></div><div jsname="Rfh2Tc" class="SL4Sz" id="i14" role="alert"></div></div></div></div><div class="Qr7Oae" role="listitem"><div jsmodel="CP1oW" data-params="%.@.[671141513,&quot;Do you follow ITIL/ITSM \&quot;incident/problem management\&quot; guidelines?&quot;,null,2,[[666932722,[[&quot;Yes&quot;,null,null,null,false],[&quot;No&quot;,null,null,null,false],[&quot;I don&#39;t know&quot;,null,null,null,false]],false,null,null,null,null,null,false,null,[]]],null,null,null,null,null,null,[null,&quot;Do you follow ITIL/ITSM \u0026quot;incident/problem management\u0026quot; guidelines?&quot;]],&quot;i39&quot;,&quot;i40&quot;,&quot;i41&quot;,false,&quot;i42&quot;]"><div jscontroller="sWGJ4b" jsaction="EEvAHc:yfX9oc;" jsname="WsjYwc" class="geS5n"><div class="z12JJ"><div class="M4DNQ"><div id="i39" class="HoXoMd D1wxyf RjsPE" role="heading" aria-level="3"><span class="M7eMe">Do you follow ITIL/ITSM &quot;incident/problem management&quot; guidelines?</span></div><div class="gubaDc OIC90c RjsPE" id="i40"></div></div></div><div jscontroller="UmOCme" jsaction="rcuQ6b:vZc4S;O22p3e:zjh6rb;b2trFe:eVidQc;JIbuQc:RgMCxe(YlCLKb);sPvj8e:d3sQLd;TYy3Ne:RgMCxe;" class="oyXaNc" jsname="GCYh9b"><input type="hidden" name="entry.666932722_sentinel" jsname="DTMEae"><div jscontroller="eFy6Rc" jsaction="sPvj8e:Gh295d" jsname="cnAzRb"><div class="lLfZXe fnxRtf cNDBpf" jscontroller="wPRNsd" jsshadow jsaction="keydown:I481le;JIbuQc:JIbuQc;rcuQ6b:rcuQ6b" jsname="wCJL8" aria-labelledby="i39 i42" aria-describedby="i40 i41" role="radiogroup"><span jsslot role="presentation" jsname="bN97Pc" class="H2Gmcc tyNBNd"><div class="SG0AAe"><div class="nWQGrd zwllIb"><label for="i44" class="docssharedWizToggleLabeledContainer ajBQVb RDPZE"><div class="bzfPab wFGF8"><div class="d7L4fc bJNwt FXLARc aomaEc ECvBRb"><div id="i44" class="Od2TWd hYsg7c RDPZE" jscontroller="D8e5bc" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow aria-label="Yes" aria-disabled="true" data-value="Yes" role="radio" aria-checked="false"><div class="x0k1lc MbhUzd"></div><div class="uyywbd"></div><div class="vd3tt"><div class="AB7Lab Id5V1"><div class="rseUEf nQOrEb"></div></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac OvPDhc OIC90c">Yes</span></div></div></div></label></div><div class="nWQGrd zwllIb"><label for="i47" class="docssharedWizToggleLabeledContainer ajBQVb RDPZE"><div class="bzfPab wFGF8"><div class="d7L4fc bJNwt FXLARc aomaEc ECvBRb"><div id="i47" class="Od2TWd hYsg7c RDPZE" jscontroller="D8e5bc" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow aria-label="No" aria-disabled="true" data-value="No" role="radio" aria-checked="false"><div class="x0k1lc MbhUzd"></div><div class="uyywbd"></div><div class="vd3tt"><div class="AB7Lab Id5V1"><div class="rseUEf nQOrEb"></div></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac OvPDhc OIC90c">No</span></div></div></div></label></div><div class="nWQGrd zwllIb"><label for="i50" class="docssharedWizToggleLabeledContainer ajBQVb RDPZE"><div class="bzfPab wFGF8"><div class="d7L4fc bJNwt FXLARc aomaEc ECvBRb"><div id="i50" class="Od2TWd hYsg7c RDPZE" jscontroller="D8e5bc" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow aria-label="I don&#39;t know" aria-disabled="true" data-value="I don&#39;t know" role="radio" aria-checked="false"><div class="x0k1lc MbhUzd"></div><div class="uyywbd"></div><div class="vd3tt"><div class="AB7Lab Id5V1"><div class="rseUEf nQOrEb"></div></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac OvPDhc OIC90c">I don&#39;t know</span></div></div></div></label></div></div></span></div></div><div class="Jwjdfe"><div class="dMALK bQXwDc" jsname="YlCLKb"><div role="button" class="uArJ5e UQuaGc kCyAyd" jscontroller="VXdfxd" jsaction="click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;" jsshadow tabindex="0"><div class="Fvio9d MbhUzd" jsname="ksKsZd"></div><div class="e19J0b CeoRYc"></div><span jsslot class="l4V7wb Fxmcue"><span class="NPEfkd RveJvd snByac">Clear selection</span></span></div></div></div></div><div jsname="Rfh2Tc" class="SL4Sz" id="i41" role="alert"></div></div></div></div><div class="Qr7Oae" role="listitem"><div jsmodel="CP1oW" data-params="%.@.[436597966,&quot;These are statements we&#39;ve heard from across the industry - which ones resonate with you?&quot;,null,4,[[2063963751,[[&quot;\&quot;We do postmortems but don’t make any progress with remediation items!\&quot;&quot;,null,null,null,false],[&quot;\&quot;We have PMs, but they’re just checkbox rituals - we don’t really learn, just fill out the template(s) for management.\&quot;&quot;,null,null,null,false],[&quot;\&quot;We have the potential to learn so much more than we do in PMs but we don’t have great facilitators - they need some training to be good PM facilitators.\&quot;&quot;,null,null,null,false],[&quot;\&quot;There’s a weird power dynamic around postmortems and we aren’t learning when senior people (management or not) are participating.\&quot;&quot;,null,null,null,false],[&quot;&quot;,null,null,null,true]],false,null,null,null,null,null,false,null,[]]],null,null,null,null,null,null,[null,&quot;These are statements we\u0026#39;ve heard from across the industry - which ones resonate with you?&quot;]],&quot;i53&quot;,&quot;i54&quot;,&quot;i55&quot;,false,&quot;i56&quot;]"><div jscontroller="sWGJ4b" jsaction="EEvAHc:yfX9oc;" jsname="WsjYwc" class="geS5n"><div class="z12JJ"><div class="M4DNQ"><div id="i53" class="HoXoMd D1wxyf RjsPE" role="heading" aria-level="3"><span class="M7eMe">These are statements we&#39;ve heard from across the industry - which ones resonate with you?</span></div><div class="gubaDc OIC90c RjsPE" id="i54"></div></div></div><div jscontroller="sW52Ae" jsaction="rcuQ6b:vZc4S;O22p3e:zjh6rb;b2trFe:eVidQc;sPvj8e:sEDvJ;JIbuQc:d3sQLd(MPu53c);" class="Y6Myld"><input type="hidden" name="entry.2063963751_sentinel" jsname="DTMEae"><div role="list" aria-labelledby="i53 i56" aria-describedby="i54 i55 i58" class=""><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i59" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i59" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="&quot;We do postmortems but don’t make any progress with remediation items!&quot;" aria-disabled="true" data-answer-value="&quot;We do postmortems but don’t make any progress with remediation items!&quot;" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">&quot;We do postmortems but don’t make any progress with remediation items!&quot;</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i62" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i62" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="&quot;We have PMs, but they’re just checkbox rituals - we don’t really learn, just fill out the template(s) for management.&quot;" aria-disabled="true" data-answer-value="&quot;We have PMs, but they’re just checkbox rituals - we don’t really learn, just fill out the template(s) for management.&quot;" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">&quot;We have PMs, but they’re just checkbox rituals - we don’t really learn, just fill out the template(s) for management.&quot;</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i65" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i65" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="&quot;We have the potential to learn so much more than we do in PMs but we don’t have great facilitators - they need some training to be good PM facilitators.&quot;" aria-disabled="true" data-answer-value="&quot;We have the potential to learn so much more than we do in PMs but we don’t have great facilitators - they need some training to be good PM facilitators.&quot;" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">&quot;We have the potential to learn so much more than we do in PMs but we don’t have great facilitators - they need some training to be good PM facilitators.&quot;</span></div></div></div></label></div><div class="eBFwI" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><label for="i68" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i68" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="&quot;There’s a weird power dynamic around postmortems and we aren’t learning when senior people (management or not) are participating.&quot;" aria-disabled="true" data-answer-value="&quot;There’s a weird power dynamic around postmortems and we aren’t learning when senior people (management or not) are participating.&quot;" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">&quot;There’s a weird power dynamic around postmortems and we aren’t learning when senior people (management or not) are participating.&quot;</span></div></div></div></label></div><div class="eBFwI RVLOe" role="listitem" jsaction="JIbuQc:aj0Jcf" jscontroller="lWjoT" jsname="MPu53c"><div class="pzmVo"><label for="i71" class="docssharedWizToggleLabeledContainer Yri8Nb RDPZE"><div class="bzfPab wFGF8"><div id="i71" class="uVccjd aiSeRd FXLARc wGQFbe BJHAP oLlshd RDPZE" jscontroller="EcW08c" jsaction="keydown:I481le;dyRcpb:dyRcpb;click:cOuCgd; mousedown:UX7yZ; mouseup:lbsD7e; mouseenter:tfO1Yc; mouseleave:JywGue; focus:AHmuwe; blur:O22p3e; contextmenu:mg9Pef;touchstart:p6p2H; touchmove:FwuNnf; touchend:yfqBxc(preventDefault=true); touchcancel:JMtRjd;" jsshadow jsname="FkQz1b" aria-label="Other:" aria-disabled="true" data-answer-value="__other_option__" data-other-checkbox="true" role="checkbox" aria-checked="false"><div class="PkgjBf MbhUzd"></div><div class="uHMk6b fsHoPb"></div><div class="rq8Mwb"><div class="TCA6qd"><div class="MbUTNc oyD5Oc"></div><div class="Ii6cVc oyD5Oc"></div></div></div></div><div class="YEVVod"><div class="ulDsOb"><span dir="auto" class="aDTYNe snByac n5vBHf OIC90c">Other:</span></div></div></div></label><div class="xVfcde"><div class="RWzxl yqQS1 IpuEke RDPZE" jscontroller="pxq3x" jsaction="clickonly:KjsqPd; focus:Jt1EX; blur:fpfTEe; input:Lg5SV" jsshadow jsname="R6ztRd" aria-disabled="true"><div class="KzNPgc oJeWuf"><div class="JGptt"><input type="text" class="Hvn9fb zHQkBf" jsname="YPqjbf" autocomplete="off" tabindex="0" aria-label="Other response" disabled dir="auto" data-initial-dir="auto" data-initial-value=""/></div><div class="SPcBRc mIZh1c"></div><div jsname="XmnwAc" class="kPBwDb cXrdqd"></div></div></div></div></div></div></div><div id="i58" class="fKfAyc"></div></div><div jsname="Rfh2Tc" class="SL4Sz" id="i55" role="alert"></div></div></div></div></div><div class="ThHDze" jscontroller="lSvzH" jsaction="rcuQ6b:npT2md;JIbuQc:qV61Ff(X5DuWc),Gl574d(QR6bsb),V3upec(GeGHKb),HiUbje(M2UYVd),NPBnCf(OCpkoe); 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