2836 lines
144 KiB
HTML
2836 lines
144 KiB
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<link href="https://www.pagerduty.com/blog/community/practitioners-share-how-they-remove-the-fear-of-on-call/" hreflang="en" rel="alternate">
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<title>Practitioners Share How They Remove the Fear of On-Call | PagerDuty</title>
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<a id="btn-close-butter-bar" class="js-close"> ✕ </a>
|
||
</div>
|
||
</div>
|
||
</aside><nav
|
||
id="navigation"
|
||
aria-label="Main navigation"
|
||
cp-key="main-nav"
|
||
>
|
||
<menu
|
||
aria-label="Main menu"
|
||
cp-key="top-menu"
|
||
>
|
||
<li cp-key="logo-menu-item">
|
||
<a
|
||
href="/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_pd-logo"
|
||
cp-key="logo-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
<img
|
||
id="logo-pagerduty"
|
||
alt="PagerDuty logo"
|
||
src="/wp-content/themes/citizens-band/images/logos/pagerduty-monochrome.svg"
|
||
width="122"
|
||
height="25"
|
||
>
|
||
</a>
|
||
</li>
|
||
|
||
<li cp-key="services-menu-item">
|
||
<menu
|
||
id="dropdown-btns-menu"
|
||
aria-label="Main PagerDuty services and content"
|
||
cp-key="services-menu"
|
||
><li><label
|
||
cp-key="dropdown-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Products<input
|
||
type="radio"
|
||
name="dropdown-visibility"
|
||
id="target-dd-products"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products"
|
||
cp-key="dropdown-icon"
|
||
></label>
|
||
</li><li><label
|
||
cp-key="dropdown-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Solutions<input
|
||
type="radio"
|
||
name="dropdown-visibility"
|
||
id="target-dd-solutions"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions"
|
||
cp-key="dropdown-icon"
|
||
></label>
|
||
</li><li><a
|
||
href="/pricing/incident-management/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_pricing" cp-key="link-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Pricing</a>
|
||
</li><li><label
|
||
cp-key="dropdown-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Company<input
|
||
type="radio"
|
||
name="dropdown-visibility"
|
||
id="target-dd-company"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company"
|
||
cp-key="dropdown-icon"
|
||
></label>
|
||
</li><li><label
|
||
cp-key="dropdown-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Resources<input
|
||
type="radio"
|
||
name="dropdown-visibility"
|
||
id="target-dd-resources"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources"
|
||
cp-key="dropdown-icon"
|
||
></label>
|
||
</li></menu>
|
||
</li>
|
||
|
||
<li cp-key="tools-menu-item">
|
||
<menu
|
||
id="tools-btns-menu"
|
||
aria-label="Search and Language"
|
||
cp-key="tools-menu"
|
||
>
|
||
<li cp-key="search-menu-item">
|
||
<a
|
||
href="/search/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_search"
|
||
cp-key="search-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
<svg
|
||
viewbox="0 0 24 24"
|
||
width="18"
|
||
height="18"
|
||
fill="none"
|
||
stroke="currentColor"
|
||
stroke-width="1.8"
|
||
>
|
||
<title>Search</title>
|
||
<circle cx="11" cy="11" r="8" vector-effect="non-scaling-stroke"></circle>
|
||
<path d="m21 21-4-4" vector-effect="non-scaling-stroke"></path>
|
||
</svg>
|
||
</a>
|
||
</li>
|
||
|
||
<li cp-key="lang-picker-menu-item">
|
||
<lang-picker>
|
||
<label
|
||
cp-key="lang-picker-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
<input
|
||
type="checkbox"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_lang_picker"
|
||
>
|
||
</label>
|
||
<lang-picker-options
|
||
class="z-modal round shadow-md px-4 py-2"
|
||
>
|
||
<menu><li>
|
||
<a
|
||
href="/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_lang_picker_english"
|
||
data-target="0"
|
||
class="block p-2 text-black hover:text-green"
|
||
>
|
||
English
|
||
</a>
|
||
</li>
|
||
<li>
|
||
<a
|
||
href="/de/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_lang_picker_deutsch"
|
||
data-target="1"
|
||
class="block p-2 text-black hover:text-green"
|
||
>
|
||
Deutsch
|
||
</a>
|
||
</li>
|
||
<li>
|
||
<a
|
||
href="/fr/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_lang_picker_francais"
|
||
data-target="2"
|
||
class="block p-2 text-black hover:text-green"
|
||
>
|
||
Français
|
||
</a>
|
||
</li>
|
||
<li>
|
||
<a
|
||
href="https://www.pagerduty.co.jp/"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_lang_picker_japanese"
|
||
data-target="3"
|
||
class="block p-2 text-black hover:text-green"
|
||
>
|
||
日本語
|
||
</a>
|
||
</li>
|
||
</menu>
|
||
</lang-picker-options>
|
||
</lang-picker>
|
||
</li>
|
||
|
||
<li cp-key="contact-menu-item">
|
||
<a
|
||
href="/contact-us/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_contact-us"
|
||
cp-key="contact-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Contact Us
|
||
</a>
|
||
</li>
|
||
</menu>
|
||
</li>
|
||
|
||
<li cp-key="login-menu-item">
|
||
<a
|
||
href="https://app.pagerduty.com/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_log-in"
|
||
cp-key="login-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
Log In
|
||
</a>
|
||
</li>
|
||
|
||
<li cp-key="trial-menu-item">
|
||
<a
|
||
href="/sign-up/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_get-started"
|
||
cp-key="trial-btn"
|
||
cp-set="btn-primary menu-btn"
|
||
>
|
||
Start for Free
|
||
</a>
|
||
</li>
|
||
|
||
<li cp-key="mobile-menu-item">
|
||
<label
|
||
cp-key="mobile-btn"
|
||
cp-set="menu-btn"
|
||
>
|
||
<input type="checkbox" class="sr-only">
|
||
<svg
|
||
viewbox="0 0 24 24"
|
||
width="24"
|
||
height="24"
|
||
fill="none"
|
||
stroke="currentColor"
|
||
stroke-width="3"
|
||
>
|
||
<title>Mobile menu icon</title>
|
||
<path icon-closed d="M22 18H2m20-6H2M22 6H2" vector-effect="non-scaling-stroke"></path>
|
||
<path icon-opened d="m7 17L17 7m0 10L7 7" vector-effect="non-scaling-stroke"></path>
|
||
</svg>
|
||
</label>
|
||
</li>
|
||
</menu>
|
||
|
||
<nav-dropdowns
|
||
id="nav-dropdowns"
|
||
role="group"
|
||
aria-label="Dropdowns"
|
||
>
|
||
<noscript>
|
||
<label id="dropdown-visibility-close-btn"
|
||
class="container mx-auto px-4 pt-2 -mb-2 text-green hover:text-green-dark cursor-pointer flex">
|
||
<svg viewbox="0 0 24 24" width="24" height="24" class="block ml-auto">
|
||
<circle cx="12" cy="12" r="12" fill="currentColor"></circle>
|
||
<path d="m7 17L17 7m0 10L7 7" fill="none" stroke="white" stroke-width="2"></path>
|
||
</svg>
|
||
<input type="radio" name="dropdown-visibility" class="sr-only">
|
||
</label>
|
||
</noscript> <nav-dropdown id="dropdown-products" role="group" aria-label="Products">
|
||
<label cp-set="btn-primary subtab-visibility products-products">
|
||
<input
|
||
id="target-products-products"
|
||
type="radio"
|
||
name="dropdown-subtab-visibility"
|
||
checked data-track-event="nav-clicked-v4"
|
||
>
|
||
Products
|
||
</label> <toggle-details id="products-products">
|
||
<label>
|
||
<h2>Products</h2>
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<article top-bar="products">
|
||
<a
|
||
href="/platform/operations-cloud/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_ops-cloud"
|
||
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
|
||
<p>The platform for mission-critical work in the modern enterprise.</p></a>
|
||
</article>
|
||
|
||
<article sub-tab="products"> <a
|
||
href="/platform/incident-management/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_incident-management"
|
||
cp-set="link leaf-link" > <h3>Incident Management</h3>
|
||
<p>End-to-end orchestration for rapid issue resolution.</p></a>
|
||
<a
|
||
href="/ai/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_ai_at_pagerduty"
|
||
cp-set="link leaf-link" > <h3>AI at PagerDuty</h3>
|
||
<p>Revolutionize operations at the speed of AI.</p></a>
|
||
<a
|
||
href="/platform/automation/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_process-automation"
|
||
cp-set="link leaf-link" > <h3>Automation</h3>
|
||
<p>Accelerate critical work across the enterprise.</p></a>
|
||
<a
|
||
href="/platform/ai-agents/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_ai_agents"
|
||
cp-set="link leaf-link" > <h3>AI Agents</h3>
|
||
<p>Redefine operations with AI Agents that ignite growth.</p></a>
|
||
<a
|
||
href="/platform/business-ops/status-pages/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_status-pages"
|
||
cp-set="link leaf-link" > <h3>Status Pages</h3>
|
||
<p>A single source of truth for system status.</p></a>
|
||
<a
|
||
href="/platform/generative-ai/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_advance"
|
||
cp-set="link leaf-link" > <h3>PagerDuty Advance</h3>
|
||
<p>Generative AI for critical operations work.</p></a>
|
||
<a
|
||
href="/platform/business-ops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_csops"
|
||
cp-set="link leaf-link" > <h3>Customer Service Ops</h3>
|
||
<p>Bridge support and engineering teams.</p></a>
|
||
<a
|
||
href="/platform/aiops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_products_aiops"
|
||
cp-set="link leaf-link" > <h3>AIOps</h3>
|
||
<p>Reduce alert noise and accelerate triage.</p></a>
|
||
</article>
|
||
|
||
<article side-panel="products"> <a
|
||
href="/drops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_feature-product-drops"
|
||
> <nav-card cp-set="card img-card">
|
||
<card-header>
|
||
<img
|
||
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
|
||
alt="Learn more about new Generally Available and Early Access features"
|
||
width=""
|
||
height="334"
|
||
loading="lazy"
|
||
>
|
||
|
||
</card-header>
|
||
<card-body>
|
||
<h2>Monthly Product Drops</h2>
|
||
<p>Learn more about new Generally Available and Early Access features</p>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
➔
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
</a> <nav-card cp-set="card cta-card">
|
||
<card-header>
|
||
Work how you want with PagerDuty.
|
||
</card-header>
|
||
<card-body>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
<a
|
||
href="/integrations/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_bottom-bar_integrations"
|
||
cp-set="link btn-primary" >Explore our 750+ integrations</a>
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
|
||
</article>
|
||
</details-content>
|
||
</toggle-details>
|
||
<label cp-set="btn-primary subtab-visibility products-platform">
|
||
<input
|
||
id="target-products-platform"
|
||
type="radio"
|
||
name="dropdown-subtab-visibility"
|
||
data-track-event="nav-clicked-v4"
|
||
>
|
||
Platform
|
||
</label> <toggle-details id="products-platform">
|
||
<label>
|
||
<h2>Platform</h2>
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<article top-bar="products">
|
||
<a
|
||
href="/platform/operations-cloud/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_ops-cloud"
|
||
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
|
||
<p>The platform for mission-critical work in the modern enterprise.</p></a>
|
||
</article>
|
||
|
||
<article sub-tab="products"> <a
|
||
href="https://developer.pagerduty.com/"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_platform_developer-platform"
|
||
cp-set="link leaf-link" > <h3>Developer Platform</h3>
|
||
<p>Customize your PagerDuty experience.</p></a>
|
||
<a
|
||
href="/services/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_platform_prof-services"
|
||
cp-set="link leaf-link" > <h3>Professional Services</h3>
|
||
<p>Get more value from PagerDuty.</p></a>
|
||
<a
|
||
href="/security/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_platform_security"
|
||
cp-set="link leaf-link" > <h3>Security</h3>
|
||
<p>View our trust and compliance practices.</p></a>
|
||
<a
|
||
href="/enterprise/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_platform_enterprise-class"
|
||
cp-set="link leaf-link" > <h3>Enterprise Class</h3>
|
||
<p>Secure, reliable, extensible, and scalable.</p></a>
|
||
<a
|
||
href="/integrations/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_platform_integrations"
|
||
cp-set="link leaf-link" > <h3>Integrations</h3>
|
||
<p>Work how you want with PagerDuty.</p></a>
|
||
</article>
|
||
|
||
<article side-panel="products"> <a
|
||
href="/drops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_feature-product-drops"
|
||
> <nav-card cp-set="card img-card">
|
||
<card-header>
|
||
<img
|
||
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
|
||
alt="Learn more about new Generally Available and Early Access features"
|
||
width=""
|
||
height="334"
|
||
loading="lazy"
|
||
>
|
||
|
||
</card-header>
|
||
<card-body>
|
||
<h2>Monthly Product Drops</h2>
|
||
<p>Learn more about new Generally Available and Early Access features</p>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
➔
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
</a> <nav-card cp-set="card cta-card">
|
||
<card-header>
|
||
See how PagerDuty works for you.
|
||
</card-header>
|
||
<card-body>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
<a
|
||
href="/request-a-demo/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_products_bottom-bar_request_demo"
|
||
cp-set="link btn-primary" >Request a demo</a>
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
|
||
</article>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</nav-dropdown>
|
||
<nav-dropdown id="dropdown-solutions" role="group" aria-label="Solutions">
|
||
<toggle-details>
|
||
<label>
|
||
<h2>Solutions</h2>
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<article dropdown-column="nav_solutions_solutions">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Solutions</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/solutions/incident-management-transformation"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_incident_management_transformation"
|
||
cp-set="link leaf-link" >Incident Management Transformation</a><a
|
||
href="/solutions/operations-center-modernization/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_operations_center_modernization"
|
||
cp-set="link leaf-link" >Operations Center Modernization</a><a
|
||
href="/solutions/automation-coe/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_automation_coe"
|
||
cp-set="link leaf-link" >Automation Standardization</a><a
|
||
href="/solutions/cx-operations/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_cx_experience"
|
||
cp-set="link leaf-link" >Customer Experience Operations</a><a
|
||
href="/solutions/digital-resilience/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_digital_resilience"
|
||
cp-set="link leaf-link" >Digital Operations Resiliency</a><a
|
||
href="/solutions/scaled-service-ownership/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_scaled_service_ownership"
|
||
cp-set="link leaf-link" >Scaled Service Ownership</a><a
|
||
href="/solutions/remote-location-operations-automation/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_solutions_remote_location_operations_automation"
|
||
cp-set="link leaf-link" >Remote-Location Operations</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article dropdown-column="nav_solutions_use_cases">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Use Cases</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/use-cases/security-incident-management/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_security-incident-management"
|
||
cp-set="link leaf-link" >Security Incident Management</a><a
|
||
href="/use-cases/llmops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_llmops"
|
||
cp-set="link leaf-link" >LLMOps</a><a
|
||
href="/use-cases/dataops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_dataops"
|
||
cp-set="link leaf-link" >DataOps</a><a
|
||
href="/use-cases/finops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_finops"
|
||
cp-set="link leaf-link" >FinOps</a><a
|
||
href="/use-cases/complianceops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_complianceops"
|
||
cp-set="link leaf-link" >ComplianceOps</a><a
|
||
href="/use-cases/crisisops/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_use_cases_crisisops"
|
||
cp-set="link leaf-link" >CrisisOps</a><a
|
||
href="/use-cases/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_see_all_use_cases"
|
||
cp-set="link leaf-link" >See All Use Cases</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article dropdown-column="nav_solutions_industries">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Industries</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/industries/financial-services/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_financial-services"
|
||
cp-set="link leaf-link" >Financial Services</a><a
|
||
href="/industries/healthcare/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_healthcare"
|
||
cp-set="link leaf-link" >Healthcare</a><a
|
||
href="/industries/nonprofit/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_non-profit"
|
||
cp-set="link leaf-link" >Non Profit</a><a
|
||
href="/industries/government/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_government"
|
||
cp-set="link leaf-link" >Government</a><a
|
||
href="/industries/education/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_education"
|
||
cp-set="link leaf-link" >Education</a><a
|
||
href="/industries/retail/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_retail"
|
||
cp-set="link leaf-link" >Retail</a><a
|
||
href="/industries/ai-infrastructure/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_industry_ai-infrastructure"
|
||
cp-set="link leaf-link" >AI Infrastructure</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article side-panel=""> <a
|
||
href="/in-perspective/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_feature-highlight_fox"
|
||
> <nav-card cp-set="card img-card">
|
||
<card-header>
|
||
<img
|
||
src="https://cdn.pagerduty.com/wp-content/uploads/2024/01/nav-fox-corporation.png"
|
||
alt="FOX Customer Story"
|
||
width=""
|
||
height="196"
|
||
loading="lazy"
|
||
>
|
||
|
||
</card-header>
|
||
<card-body>
|
||
<h2>Operational Integrity at FOX</h2>
|
||
<p>Learn how strategic technology investments powered FOX's digital and operational transformation.</p>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
➔
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
</a> <nav-card cp-set="card cta-card">
|
||
<card-header>
|
||
Work how you want with PagerDuty.
|
||
</card-header>
|
||
<card-body>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
<a
|
||
href="/integrations/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_bottom-bar_integrations"
|
||
cp-set="link btn-primary" >Explore our 750+ integrations</a>
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
|
||
</article>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
|
||
</nav-dropdown>
|
||
<nav-dropdown id="dropdown-pricing" role="group" aria-label="Pricing">
|
||
<a
|
||
href="/pricing/incident-management/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_pricing"
|
||
>Pricing</a>
|
||
</nav-dropdown>
|
||
<nav-dropdown id="dropdown-company" role="group" aria-label="Company">
|
||
<toggle-details>
|
||
<label>
|
||
<h2>Company</h2>
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<article dropdown-column="nav_company_who-we-are">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Who We Are</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/in-perspective/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_in-perspective"
|
||
cp-set="link leaf-link" >Thought Leadership</a><a
|
||
href="/company/awards/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_awards"
|
||
cp-set="link leaf-link" >Awards</a><a
|
||
href="https://careers.pagerduty.com/home"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_careers"
|
||
cp-set="link leaf-link" >Careers</a><a
|
||
href="https://investor.pagerduty.com/overview/default.aspx"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_investor-relations"
|
||
cp-set="link leaf-link" >Investor Relations</a><a
|
||
href="/leadership/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_leadership"
|
||
cp-set="link leaf-link" >Leadership</a><a
|
||
href="/newsroom/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_who-we-are_newsroom"
|
||
cp-set="link leaf-link" >Newsroom</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article sub-tab="nav_company"> <a
|
||
href="/company/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_about-us"
|
||
cp-set="link leaf-link" > <h2>About us</h2>
|
||
<p>We're empowering teams with the time and efficiency to build the future.</p>
|
||
</a> <a
|
||
href="/impact-hub/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_impact"
|
||
cp-set="link leaf-link" > <h2>Our Impact</h2>
|
||
<p>See how we are building resilience and accelerating change.</p>
|
||
</a></article>
|
||
<article side-panel="nav_company"> <a
|
||
href="/assets/fy26-pagerduty-impact-report.pdf"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_company_feature-highlight_fy26-impact-report"
|
||
> <nav-card cp-set="card img-card">
|
||
<card-header>
|
||
<img
|
||
src="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2026/06/Watch-Duty-PeteLongworth-Healdsburg-Firehouse-161-scaled.webp"
|
||
alt="FY26 Impact Report"
|
||
width=""
|
||
height="220"
|
||
loading="lazy"
|
||
>
|
||
|
||
</card-header>
|
||
<card-body>
|
||
<h2>FY26 Impact Report</h2>
|
||
<p>Learn about our efforts around global employee engagement, sustainability, and more.</p>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
➔
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
</a>
|
||
</article>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
|
||
</nav-dropdown>
|
||
<nav-dropdown id="dropdown-resources" role="group" aria-label="Resources">
|
||
<toggle-details>
|
||
<label>
|
||
<h2>Resources</h2>
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<article dropdown-column="nav_resources_resources">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Resources</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/resources/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_library"
|
||
cp-set="link leaf-link" >Library</a><a
|
||
href="/blog/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_blog"
|
||
cp-set="link leaf-link" >Blog</a><a
|
||
href="/demo/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_demo"
|
||
cp-set="link leaf-link" >Demos</a><a
|
||
href="/resources/?type=webinar"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_webinars"
|
||
cp-set="link leaf-link" >Webinars</a><a
|
||
href="/events/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_events"
|
||
cp-set="link leaf-link" >Events</a><a
|
||
href="/resources/?type=ebook"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_resources_ebooks"
|
||
cp-set="link leaf-link" >Ebooks</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article dropdown-column="nav_solutions_customers">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Customer Stories</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/customer/tui/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_tui"
|
||
cp-set="link leaf-link" >TUI</a><a
|
||
href="/customer/zoom-video-communications/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_zoom"
|
||
cp-set="link leaf-link" >Zoom</a><a
|
||
href="/customer/spotify-backstage/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_spotify"
|
||
cp-set="link leaf-link" >Spotify</a><a
|
||
href="/customer/draftkings/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_draftkings"
|
||
cp-set="link leaf-link" >DraftKings</a><a
|
||
href="/customer/australian-bank/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_australian-bank"
|
||
cp-set="link leaf-link" >Australian Bank</a><a
|
||
href="/customer/vodafone/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_vodafone"
|
||
cp-set="link leaf-link" >Vodafone</a><a
|
||
href="/customer/fox/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_fox"
|
||
cp-set="link leaf-link" >Fox Corporation</a><a
|
||
href="/customers/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_solutions_customer_all-customers"
|
||
cp-set="link leaf-link" >See All Customers</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article dropdown-column="nav_resources_learning">
|
||
<toggle-details>
|
||
<label>
|
||
<h3>Learning</h3>
|
||
|
||
<input type="checkbox">
|
||
</label>
|
||
<details-content>
|
||
<a
|
||
href="/prompt-library/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_use_case_library"
|
||
cp-set="link leaf-link" >Template and Prompt Library</a><a
|
||
href="https://university.pagerduty.com"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_learning_pd-university"
|
||
cp-set="link leaf-link" >PagerDuty University</a><a
|
||
href="https://community.pagerduty.com/"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_learning_community"
|
||
cp-set="link leaf-link" >Community</a><a
|
||
href="/ops-guides/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_support_ops-guides"
|
||
cp-set="link leaf-link" >Ops Guides</a><a
|
||
href="https://support.pagerduty.com/"
|
||
target="_blank" data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_support_knowledge-base"
|
||
cp-set="link leaf-link" >Knowledge Base</a>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
</article>
|
||
<article side-panel=""> <a
|
||
href="/resources/news-announcements/video/pagerduty-on-tour-video-content/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_feature-highlight_pagerduty-on-tour"
|
||
> <nav-card cp-set="card img-card">
|
||
<card-header>
|
||
<img
|
||
src="https://www.pagerduty.com/cdn-cgi/image/f=auto,w=720/https://cdn.pagerduty.com/wp-content/uploads/2025/01/pdot-resource-thumbnail.png"
|
||
alt="Get on-demand insights on AI-first operations."
|
||
width=""
|
||
height="185"
|
||
loading="lazy"
|
||
>
|
||
|
||
</card-header>
|
||
<card-body>
|
||
<h2>PagerDuty on Tour</h2>
|
||
<p>Get on-demand insights on AI-first operations.</p>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
➔
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
</a> <nav-card cp-set="card cta-card">
|
||
<card-header>
|
||
Have a question? We're here to help.
|
||
</card-header>
|
||
<card-body>
|
||
|
||
</card-body>
|
||
<card-footer>
|
||
<a
|
||
href="/contact-us/"
|
||
data-track-event="nav-clicked-v4"
|
||
data-track-props="nav_resources_bottom-bar_contact-us"
|
||
cp-set="link btn-primary" >Contact Us</a>
|
||
</card-footer>
|
||
</nav-card>
|
||
|
||
|
||
</article>
|
||
</details-content>
|
||
</toggle-details>
|
||
|
||
|
||
</nav-dropdown>
|
||
</nav-dropdowns>
|
||
</nav>
|
||
|
||
|
||
<script>
|
||
// Check if window.pd is undefined or null, then assign it an empty object
|
||
if (typeof window.pd === 'undefined' || window.pd === null) {
|
||
window.pd = {};
|
||
}
|
||
|
||
// Check if window.pd.nav is undefined or null, then assign it the specified object
|
||
if (typeof window.pd.nav === 'undefined' || window.pd.nav === null) {
|
||
window.pd.nav = { breakpoint: "1080px" };
|
||
}
|
||
|
||
</script>
|
||
<script async src="/wp-content/themes/citizens-band/js/build/navigation-v4.min.js?ver=d23b2dda0711e0f38abc95b8cee9bdca87a1c435"></script>
|
||
|
||
|
||
<main >
|
||
|
||
|
||
|
||
<section data-track-organism="hero"
|
||
class="grid-container px-glg-md
|
||
relative overflow-hidden
|
||
bg-transparent
|
||
"
|
||
id="hero"
|
||
>
|
||
|
||
<div class="absolute inset-0 -mx-glg-md pointer-events-none">
|
||
<div class="absolute inset-0 pointer-events-none" style="-webkit-mask-image: linear-gradient(black 80%, transparent 100%); mask-image: linear-gradient(black 80%, transparent 100%);">
|
||
<div class="absolute inset-0 overflow-hidden pointer-events-none">
|
||
<div class="dark:hidden absolute inset-0"
|
||
style="background: linear-gradient(to right bottom, rgb(249, 250, 251), rgb(255, 255, 255), rgb(243, 244, 246)); z-index: -20;">
|
||
</div>
|
||
|
||
<div class="hidden dark:block absolute inset-0"
|
||
style="background: linear-gradient(to left bottom, rgb(51, 51, 51), rgb(17, 17, 17)); z-index: -20;">
|
||
</div>
|
||
|
||
<div class="absolute -z-[18] pointer-events-none"
|
||
style="top: -10%;
|
||
left: 50%;
|
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<li class="text-sm flex items-center"><div class="font-normal inline-block">Practitioners Share How They Remove the Fear of On-Call</div></li>
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<h1 class="text-xl sm:text-3xl text-pretty">Practitioners Share How They Remove the Fear of On-Call</h1>
|
||
<div class="flex flex-col gap-gut/2">
|
||
<span>by <a href="https://www.pagerduty.com/blog/author/xamici/">Xenda Amici</a></span>
|
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<span class="text-sm">
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January 3, 2024
|
||
<span class="font-normal">|</span> 4 min read
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<div class="max-w-[75ch] break-words">
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<p><span style="font-weight: 400;">Being on-call isn’t likely to be the most enjoyable aspect of a job. In fact, there might be a certain level of stress and fear around engineering teams about going on call: maybe the page will be missed, or maybe a page will come in at 2am and require troubleshooting a production issue for hours.</span><span style="font-weight: 400;"><br />
|
||
</span><span style="font-weight: 400;"><br />
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||
</span><span style="font-weight: 400;">Even when the team follows guides to best practices (check out PagerDuty’s </span><a href="https://ownership.pagerduty.com/"><span style="font-weight: 400;">Full Service Ownership</span></a><span style="font-weight: 400;"> and </span><a href="https://goingoncall.pagerduty.com/"><span style="font-weight: 400;">Best Practices for On Call Teams</span></a><span style="font-weight: 400;">), each professional can create their own mechanisms to deal with the unknowns of incident management. We asked members of the PagerDuty Community what they do to remove the fear of being on-call and also asked them to share a piece of advice for those starting out on the on-call rotation and here are some of their insightful tips!</span><span style="font-weight: 400;"><br />
|
||
</span><b><br />
|
||
</b><b>What have you done to remove fear of going on-call at your organization?</b></p>
|
||
<p><i><span style="font-weight: 400;">“We push the practice of building playbooks for each team. A good playbook doesn’t need to have all the answers in it. However, a good playbook does need to contain, at least, the following: What are the services called that the team supports? Where are the services found (git/deploy zone/links)? Who on the team is the subject expert for each service? How to tell if it’s running/not running (links to monitors)? Finally, any error that was seen in the past and how it was fixed.” – </span></i><span style="font-weight: 400;">John Miller, Software Engineer</span></p>
|
||
<p><i><span style="font-weight: 400;">“Time and experience solve this fear to some very extent. Know the responsibilities and other on calls on other departments.” – </span></i><span style="font-weight: 400;">Ehsan Ebrahimian, NOC Engineer</span></p>
|
||
<p><i><span style="font-weight: 400;">“Empowerment to resolve and prevent the incident in the future.”</span></i><span style="font-weight: 400;"> – David Heinz, SRE Manager</span></p>
|
||
<p><i><span style="font-weight: 400;">“It is time to fix it, not run from it.”</span></i><span style="font-weight: 400;"> – Akhil Agarwal, Software Engineer</span></p>
|
||
<p><i><span style="font-weight: 400;">“We encourage taking responsibility and owning incidents for the on-call person. Of course they know the team is there to support if needed.”</span></i><span style="font-weight: 400;"> – Kamal Chhajed, DevOps Engineer</span></p>
|
||
<p><b>What piece of advice would you give to someone going on-call for the first time?</b></p>
|
||
<p><i><span style="font-weight: 400;">“You aren’t alone, you aren’t responsible for knowing everything, and you can do this. You’re the point of contact when contact is needed. You have the team’s knowledge (hopefully!) in the playbooks. If the answers aren’t there for you, make the call to page a subject expert in.” – </span></i><span style="font-weight: 400;">John Miller, Software Engineer</span></p>
|
||
<p><i><span style="font-weight: 400;">“All who are on-call, once had a first time on-call 🙂 If you are working in a team, you will not be alone in the air, and somebody will shadow you.” – </span></i><span style="font-weight: 400;">Ehsan Ebrahimian, NOC Engineer</span></p>
|
||
<p><i><span style="font-weight: 400;">“Document document document! Documentation is key. If those going on-call know what to do with every alert they receive and how to get help when they need it, that will alleviate a lot of stress.” – </span></i><span style="font-weight: 400;">Nathaniel Swanson NOC Engineer</span></p>
|
||
<p><i><span style="font-weight: 400;">“Working with people to fine tune the monitoring/observability thresholds relevant to them. When they’ve had an active hand in determining the points at which something they care about will reach out to them, they seem to get less defensive when discussing on-call coverage.” – </span></i><span style="font-weight: 400;">J.S. Observability Admin</span></p>
|
||
<p><span style="font-weight: 400;">Looking for a deep dive on real-time operations resources? </span><a href="https://www.pagerduty.com/ops-guides/"><span style="font-weight: 400;">PagerDuty’s Ops Guides</span></a><span style="font-weight: 400;"> is the next stop. These best practices are compiled from practical use, research and experience. Check out </span><a href="https://docs.google.com/document/d/1L88sIUfe2dUOu9VxJZUg-LyeBmxVGUIjc4q-jeTNuIQ/edit"><span style="font-weight: 400;">Best Practices for On Call Teams</span></a><span style="font-weight: 400;"> and learn what it takes to start implementing a healthier on-call culture. PagerDuty’s Dev Advocacy team updates them frequently and invites input. </span><i><span style="font-weight: 400;">Real-time operations is the practice of quickly and effectively responding to digital events that require a coordinated human response.</span></i><i><span style="font-weight: 400;"><br />
|
||
</span></i><span style="font-weight: 400;"><br />
|
||
</span><span style="font-weight: 400;">PagerDuty University courses and certificates are also your source of thought leadership and continuous learning. Here we suggest the </span><a href="https://university.pagerduty.com/on-call-readiness-reports"><span style="font-weight: 400;">On-Call Readiness Reports</span></a><span style="font-weight: 400;"> course. See the full range of options here: </span><a href="https://university.pagerduty.com/"><span style="font-weight: 400;">https://university.pagerduty.com/</span></a><span style="font-weight: 400;">.</span></p>
|
||
<p><span style="font-weight: 400;">Starting your on-call duty? Head to the </span><a href="https://www.youtube.com/playlist?list=PLW0xKyjystaOwwYODuuvKdte7STOpU6jt"><span style="font-weight: 400;">PagerDuty Community Youtube playlist</span></a><span style="font-weight: 400;"> and get inspired by Developer Advocates’ bright talk sessions: </span><span style="font-weight: 400;"><br />
|
||
</span></p>
|
||
<p><iframe loading="lazy" title="YouTube video player" src="https://www.youtube.com/embed/pgmNa9rS-n0?si=R8fU5QB025T8STtn" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>
|
||
<p><iframe loading="lazy" title="YouTube video player" src="https://www.youtube.com/embed/I7p09TNjOEs?si=Ffwa0YwJ8FDE6heB" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>
|
||
<p><span style="font-weight: 400;">Big shout out to our amazing PagerDuty Community members who shared their unique experiences with us: John, Ehsan, David, Akhil, Kamal, Nathaniel, and J.S. We want to hear from you too! Join us in the </span><a href="https://community.pagerduty.com/community"><span style="font-weight: 400;">Community Forums</span></a><span style="font-weight: 400;">!</span></p>
|
||
|
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rounded text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-gray-xdark text-green hover:text-white hover:bg-green dark:hover:bg-white border-green border-solid dark:border-white hover:border-green hover:disabled:border-green inline-flex rounded text-base px-glg-lg py-gmd-base "
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href="/demo/?type=blog"
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target="_self"
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data-track-event="Button Clicked" data-track-props="{"text":"Watch demo","variant":"stroke","size":"default","bgColor":"default","primary":true,"iconDir":"none","shape":"default","disabled":false,"fullWidth":false,"video":null,"attributes":{"href":"\/demo\/?type=blog","target":"_self"},"iconName":""}"
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Watch demo
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disabled:bg-green hover:bg-green-dark border-green border-solid hover:border-green-dark hover:disabled:border-green inline-flex rounded text-base px-glg-lg py-gmd-base "
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href="/contact-us/"
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target="_self"
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data-track-event="Button Clicked" data-track-props="{"text":"Contact Us","variant":"fill","size":"default","bgColor":"default","primary":true,"iconDir":"none","shape":"default","disabled":false,"fullWidth":false,"video":null,"attributes":{"href":"\/contact-us\/","target":"_self"},"iconName":""}"
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>
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Contact Us
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<div class="int-name bg-gray-xlight dark:bg-gray-xdark border-gray-light border-b-1 rounded-t flex items-center p-2 flex-grow">
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Amazon CloudWatch
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<span class="text-green">
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<svg xmlns="http://www.w3.org/2000/svg" width="25px" height="25px" x="0" y="0" version="1.1" viewBox="0 0 50 50" xml:space="preserve"><title>PagerDuty Built and Supported</title><g><g><g><g><g><g><path fill="currentColor" d="M23.4.7l-3 3-3.2-1.4c-1.2-.5-2.5 0-3 1.2l-1.4 3.2H8.9c-1.3 0-2.3 1-2.3 2.3v3.8l-3.3 1.4c-1.2.5-1.7 1.8-1.2 3l1.4 3.3-2.8 2.8c-.9.9-.9 2.3 0 3.2l.2.1L3.6 29l-1.5 4c-.4 1.2.1 2.4 1.3 2.9l3.4 1.4v3.8c0 1.3 1 2.3 2.3 2.3h3.8l1.4 3.4c.5 1.1 1.8 1.7 2.9 1.2l4.1-1.5 2.1 2.5c.8 1 2.3 1.1 3.2.3l.3-.3 2.1-2.5 4.1 1.5c1.1.4 2.4-.1 2.9-1.2l1.4-3.4h3.8c1.3 0 2.3-1 2.3-2.3v-3.8l3.4-1.4c1.1-.5 1.7-1.8 1.3-2.9l-1.7-4 2.7-2.3c1-.8 1.1-2.2.3-3.2l-.1-.2-2.8-2.8 1.4-3.3c.5-1.2-.1-2.5-1.2-3l-3.3-1.4V9c0-1.3-1-2.3-2.3-2.3h-3.8L36 3.5c-.5-1.2-1.9-1.7-3-1.2l-3.2 1.4-3-3c-1-.9-2.5-.9-3.4 0z"/></g></g></g></g></g></g><g><path fill="#FFFFFF" d="M18.1 28.6H21V34h-2.9zM29.2 14.9c-1.6-.8-2.7-1-5.3-1h-5.8v12.2h5.8c2.3 0 4-.1 5.5-1.2 1.7-1.1 2.5-2.9 2.5-5 .1-2.3-1-4.1-2.7-5zm-4.6 8.6H21v-7h3.3c3 0 4.6 1 4.6 3.5s-1.9 3.5-4.3 3.5z"/></g></svg>
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||
|
||
</span>
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||
|
||
</div>
|
||
</div>
|
||
</a>
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||
|
||
<a href="https://support.pagerduty.com/docs/slack-integration-guide" class="int-link bg-white shadow hover:shadow-md rounded flex flex-col border-gray-xlight border-1 transition hover:-translate-y-1 motion-reduce:transition-none motion-reduce:transform-none">
|
||
<div class="int-name bg-gray-xlight dark:bg-gray-xdark border-gray-light border-b-1 rounded-t flex items-center p-2 flex-grow">
|
||
Slack Integration Guide
|
||
</div>
|
||
<div class="flex flex-col">
|
||
<div class="p-gut h-7gut flex items-center flex-grow">
|
||
<img width="100" class="mx-auto int-image max-w-[50%] max-h-[95%] object-contain" loading="lazy" src="https://cdn.pagerduty.com/wp-content/uploads/2019/01/slack_mark.svg" alt="" />
|
||
</div>
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||
<div class="int-badges flex h-3gut p-gut border-gray-xlight border-t-1 items-center">
|
||
<span class="text-green">
|
||
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|
||
|
||
</span>
|
||
|
||
</div>
|
||
</div>
|
||
</a>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
|
||
|
||
<div class="flex flex-col gap-4">
|
||
<h3 class="text-md">Popular Pages</h3>
|
||
<div class="flex flex-col gap-4">
|
||
<a href="/operations-cloud/" class="group flex items-center gap-2">
|
||
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|
||
|
||
<h4 class="text-green group-hover:text-green-dark transition">Operations Cloud</h4>
|
||
</a>
|
||
<a href="/platform/incident-management/" class="group flex items-center gap-2">
|
||
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
|
||
|
||
<h4 class="text-green group-hover:text-green-dark transition">Incident Management</h4>
|
||
</a>
|
||
<a href="/platform/automation/" class="group flex items-center gap-2">
|
||
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
|
||
|
||
<h4 class="text-green group-hover:text-green-dark transition">Automation</h4>
|
||
</a>
|
||
<a href="/resources/" class="group flex items-center gap-2">
|
||
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|
||
|
||
<h4 class="text-green group-hover:text-green-dark transition">Resources</h4>
|
||
</a>
|
||
</div>
|
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</div>
|
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|
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|
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<div class="flex flex-col gap-4">
|
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<h3 class="text-md">Popular Posts</h3>
|
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<div class="flex flex-col gap-4">
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<a href="https://www.pagerduty.com/blog/product/the-path-to-autonomous-operations-pagerduty-spring-26-release/" class="group flex flex-col gap-2">
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|
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width="150"
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height="150"
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class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
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alt=""
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src="https://cdn.pagerduty.com/wp-content/uploads/2026/03/2-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/03/2-1024x1024.png 1x,
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||
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/03/2-1024x1024.png 2x,
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|
||
>
|
||
|
||
|
||
<h4 class="text-gray-dark group-hover:text-green transition">The Path to Autonomous Operations: PagerDuty Spring 26 Release</h4>
|
||
</a>
|
||
|
||
|
||
<a href="https://www.pagerduty.com/blog/company/pagerduty-ringing-nyse-closing-bell/" class="group flex flex-col gap-2">
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|
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<img
|
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alt="PagerDuty ringing the closing bell July 22, 2026"
|
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width="150"
|
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height="150"
|
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class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
|
||
alt="PagerDuty ringing the closing bell July 22, 2026"
|
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src="https://cdn.pagerduty.com/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 1x,
|
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https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 2x,
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https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 3x" loading="lazy" onerror="onImageError.call(this)"
|
||
>
|
||
|
||
|
||
<h4 class="text-gray-dark group-hover:text-green transition">Celebrating a Baton Pass at the NYSE’s Closing Bell</h4>
|
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</a>
|
||
|
||
|
||
<a href="https://www.pagerduty.com/blog/chatops/pagerdutys-slack-app-new-incident-management-capabilities/" class="group flex flex-col gap-2">
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|
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width="150"
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height="150"
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class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
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alt=""
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src="https://cdn.pagerduty.com/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 1x,
|
||
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 2x,
|
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https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 3x" loading="lazy" onerror="onImageError.call(this)"
|
||
>
|
||
|
||
|
||
<h4 class="text-gray-dark group-hover:text-green transition">PagerDuty’s Slack App: New Incident Management Capabilities</h4>
|
||
</a>
|
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|
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</div>
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>Platform</h2>
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AIOps
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Enterprise-Class Platform
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Generative AI
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Incident Management Transformation
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Operations Center Modernization
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Automation Standardization
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Digital Operations Resiliency
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PagerDuty On Tour
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Watch Demo
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|
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cp-set="link-primary link-column"
|
||
>
|
||
Request a Demo
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/use-cases/"
|
||
hreflang="en"
|
||
rel=""
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cp-key="column-link"
|
||
cp-set="link-primary link-column"
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|
||
Use Cases
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/events/"
|
||
hreflang="en"
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Events
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|
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|
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cp-set="link-primary link-column"
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>
|
||
About PagerDuty
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/in-perspective/"
|
||
hreflang="en"
|
||
rel=""
|
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cp-key="column-link"
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cp-set="link-primary link-column"
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|
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Thought Leadership
|
||
</a>
|
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<a
|
||
href="https://www.pagerduty.com/newsroom/"
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hreflang="en"
|
||
rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
|
||
Newsroom
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/events/"
|
||
hreflang="en"
|
||
rel=""
|
||
cp-key="column-link"
|
||
cp-set="link-primary link-column"
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||
>
|
||
Events
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/foundation/"
|
||
hreflang="en"
|
||
rel=""
|
||
cp-key="column-link"
|
||
cp-set="link-primary link-column"
|
||
>
|
||
PagerDuty.org
|
||
</a>
|
||
<a
|
||
href="https://investor.pagerduty.com/"
|
||
hreflang="en"
|
||
rel="noopener"
|
||
target="_blank" cp-key="column-link"
|
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cp-set="link-primary link-column"
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>
|
||
Investor Relations
|
||
</a>
|
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<a
|
||
href="https://www.pagerduty.com/leadership/"
|
||
hreflang="en"
|
||
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|
||
cp-key="column-link"
|
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>
|
||
Leadership
|
||
</a>
|
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<a
|
||
href="https://www.pagerduty.com/pagerduty-supplier-hub/"
|
||
hreflang="en"
|
||
rel=""
|
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cp-key="column-link"
|
||
cp-set="link-primary link-column"
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>
|
||
Suppliers
|
||
</a>
|
||
<a
|
||
href="https://www.pagerduty.com/careers/"
|
||
hreflang="en"
|
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rel=""
|
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
|
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Careers
|
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</a>
|
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<a
|
||
href="https://www.pagerduty.com/company/awards/"
|
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hreflang="en"
|
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rel=""
|
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cp-key="column-link"
|
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cp-set="link-primary link-column"
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>
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Awards
|
||
</a>
|
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|
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id="footer-support"
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<h2
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||
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>Support</h2>
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<a
|
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href="https://status.pagerduty.com/"
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hreflang="en"
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rel="noopener"
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target="_blank" cp-key="column-link"
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>
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System Status
|
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<a
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href="https://www.pagerduty.com/support/"
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hreflang="en"
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>
|
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Help & Support
|
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</a>
|
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<a
|
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href="https://www.pagerduty.com/partner-with-pagerduty/"
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hreflang="en"
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rel=""
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>
|
||
Partner with PagerDuty
|
||
</a>
|
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<a
|
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href="https://www.pagerduty.com/contact-us/"
|
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hreflang="en"
|
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rel=""
|
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cp-key="column-link"
|
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cp-set="link-primary link-column"
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>
|
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Contact Us
|
||
</a>
|
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<a
|
||
href="https://www.pagerduty.com/legal/"
|
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hreflang="en"
|
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>
|
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Legal
|
||
</a>
|
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<a
|
||
href="https://www.pagerduty.com/services/"
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hreflang="en"
|
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rel=""
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|
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Services
|
||
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|
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<a
|
||
href="https://www.pagerduty.com/faq/"
|
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hreflang="en"
|
||
rel=""
|
||
cp-key="column-link"
|
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>
|
||
FAQs
|
||
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|
||
<a
|
||
href="https://www.pagerduty.com/accessibility-statement/"
|
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hreflang="en"
|
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|
||
Accessibility
|
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|
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|
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href="https://www.pagerduty.com/ops-guides/"
|
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|
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rel=""
|
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|
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|
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Ops Guides
|
||
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|
||
<a
|
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href="https://university.pagerduty.com"
|
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hreflang="en"
|
||
rel="noopener"
|
||
target="_blank" cp-key="column-link"
|
||
cp-set="link-primary link-column"
|
||
>
|
||
PagerDuty University
|
||
</a>
|
||
<a
|
||
href="https://support.pagerduty.com"
|
||
hreflang="en"
|
||
rel="noopener"
|
||
target="_blank" cp-key="column-link"
|
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cp-set="link-primary link-column"
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|
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Knowledge Base
|
||
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|
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|
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|
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||
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|
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Change language
|
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|
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|
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English
|
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|
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|
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Française
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Deutsche
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|
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日本語
|
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|
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|
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|
||
</a>
|
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<a
|
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fill="currentColor"/>
|
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</svg>
|
||
|
||
</a>
|
||
<a
|
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|
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|
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|
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|
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|
||
|
||
</a>
|
||
</p>
|
||
|
||
<p cp-key="footer-copyright">
|
||
© 2026 PagerDuty, Inc. All rights reserved.
|
||
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|
||
</article>
|
||
|
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<nav
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cp-key="main-footer-legal"
|
||
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|
||
<a
|
||
class=""
|
||
href="https://www.pagerduty.com/privacy-policy/"
|
||
cp-key="legal-link"
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||
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|
||
Privacy policy
|
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|
||
<a
|
||
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|
||
href="https://www.pagerduty.com/website-terms-of-use/"
|
||
cp-key="legal-link"
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||
cp-set="link-primary link-column"
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|
||
Website Terms of Use
|
||
</a>
|
||
<a
|
||
class=""
|
||
href="https://www.pagerduty.com/privacy-policy/#ccpa"
|
||
cp-key="legal-link"
|
||
cp-set="link-primary link-column"
|
||
>
|
||
California Privacy Notice
|
||
</a>
|
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<a
|
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class=""
|
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href="https://www.pagerduty.com/assets/uk-modern-slavery-act-statement.pdf"
|
||
cp-key="legal-link"
|
||
cp-set="link-primary link-column"
|
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>
|
||
Modern Slavery Act
|
||
</a>
|
||
<a
|
||
class=""
|
||
href="https://www.pagerduty.com/ccpa/"
|
||
cp-key="legal-link"
|
||
cp-set="link-primary link-column"
|
||
>
|
||
CCPA
|
||
</a>
|
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<a
|
||
class=" ot-sdk-show-settings"
|
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cp-key="legal-link"
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cp-set="link-primary link-column"
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Cookie Settings
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