989 lines
99 KiB
HTML
989 lines
99 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1">
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<link rel="profile" href="http://gmpg.org/xfn/11">
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<title>Telling the wrong story – Surfing Complexity</title>
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<meta name='robots' content='max-image-preview:large' />
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<!-- Async WordPress.com Remote Login -->
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<script id="wpcom_remote_login_js">
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var wpcom_remote_login_extra_auth = '';
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function wpcom_remote_login_remove_dom_node_id( element_id ) {
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var dom_node = document.getElementById( element_id );
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if ( dom_node ) { dom_node.parentNode.removeChild( dom_node ); }
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}
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function wpcom_remote_login_remove_dom_node_classes( class_name ) {
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var dom_nodes = document.querySelectorAll( '.' + class_name );
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for ( var i = 0; i < dom_nodes.length; i++ ) {
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dom_nodes[ i ].parentNode.removeChild( dom_nodes[ i ] );
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}
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}
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function wpcom_remote_login_final_cleanup() {
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wpcom_remote_login_remove_dom_node_classes( "wpcom_remote_login_msg" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_key" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_validate" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_js" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_request_access_iframe" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_request_access_styles" );
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}
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// Watch for messages back from the remote login
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window.addEventListener( "message", function( e ) {
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if ( e.origin === "https://r-login.wordpress.com" ) {
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var data = {};
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try {
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data = JSON.parse( e.data );
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} catch( e ) {
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wpcom_remote_login_final_cleanup();
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return;
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}
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if ( data.msg === 'LOGIN' ) {
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// Clean up the login check iframe
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_key" );
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var id_regex = new RegExp( /^[0-9]+$/ );
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var token_regex = new RegExp( /^.*|.*|.*$/ );
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if (
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token_regex.test( data.token )
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&& id_regex.test( data.wpcomid )
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) {
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// We have everything we need to ask for a login
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var script = document.createElement( "script" );
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script.setAttribute( "id", "wpcom_remote_login_validate" );
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script.src = '/remote-login.php?wpcom_remote_login=validate'
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+ '&wpcomid=' + data.wpcomid
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+ '&token=' + encodeURIComponent( data.token )
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+ '&host=' + window.location.protocol
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+ '//' + window.location.hostname
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+ '&postid=7169'
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+ '&is_singular=1';
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document.body.appendChild( script );
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}
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return;
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}
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// Safari ITP, not logged in, so redirect
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if ( data.msg === 'LOGIN-REDIRECT' ) {
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window.location = 'https://wordpress.com/log-in?redirect_to=' + window.location.href;
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return;
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}
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// Safari ITP, storage access failed, remove the request
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if ( data.msg === 'LOGIN-REMOVE' ) {
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var css_zap = 'html { -webkit-transition: margin-top 1s; transition: margin-top 1s; } /* 9001 */ html { margin-top: 0 !important; } * html body { margin-top: 0 !important; } @media screen and ( max-width: 782px ) { html { margin-top: 0 !important; } * html body { margin-top: 0 !important; } }';
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var style_zap = document.createElement( 'style' );
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style_zap.type = 'text/css';
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style_zap.appendChild( document.createTextNode( css_zap ) );
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document.body.appendChild( style_zap );
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var e = document.getElementById( 'wpcom_request_access_iframe' );
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e.parentNode.removeChild( e );
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document.cookie = 'wordpress_com_login_access=denied; path=/; max-age=31536000';
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return;
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}
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// Safari ITP
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if ( data.msg === 'REQUEST_ACCESS' ) {
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console.log( 'request access: safari' );
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// Check ITP iframe enable/disable knob
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if ( wpcom_remote_login_extra_auth !== 'safari_itp_iframe' ) {
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return;
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}
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// If we are in a "private window" there is no ITP.
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var private_window = false;
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try {
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var opendb = window.openDatabase( null, null, null, null );
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} catch( e ) {
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private_window = true;
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}
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if ( private_window ) {
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console.log( 'private window' );
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return;
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}
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var iframe = document.createElement( 'iframe' );
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iframe.id = 'wpcom_request_access_iframe';
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iframe.setAttribute( 'scrolling', 'no' );
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iframe.setAttribute( 'sandbox', 'allow-storage-access-by-user-activation allow-scripts allow-same-origin allow-top-navigation-by-user-activation' );
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iframe.src = 'https://r-login.wordpress.com/remote-login.php?wpcom_remote_login=request_access&origin=' + encodeURIComponent( data.origin ) + '&wpcomid=' + encodeURIComponent( data.wpcomid );
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var css = 'html { -webkit-transition: margin-top 1s; transition: margin-top 1s; } /* 9001 */ html { margin-top: 46px !important; } * html body { margin-top: 46px !important; } @media screen and ( max-width: 660px ) { html { margin-top: 71px !important; } * html body { margin-top: 71px !important; } #wpcom_request_access_iframe { display: block; height: 71px !important; } } #wpcom_request_access_iframe { border: 0px; height: 46px; position: fixed; top: 0; left: 0; width: 100%; min-width: 100%; z-index: 99999; background: #23282d; } ';
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var style = document.createElement( 'style' );
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style.type = 'text/css';
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style.id = 'wpcom_request_access_styles';
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style.appendChild( document.createTextNode( css ) );
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document.body.appendChild( style );
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document.body.appendChild( iframe );
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}
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if ( data.msg === 'DONE' ) {
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wpcom_remote_login_final_cleanup();
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}
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}
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}, false );
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// Inject the remote login iframe after the page has had a chance to load
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// more critical resources
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window.addEventListener( "DOMContentLoaded", function( e ) {
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var iframe = document.createElement( "iframe" );
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iframe.style.display = "none";
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iframe.setAttribute( "scrolling", "no" );
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iframe.setAttribute( "id", "wpcom_remote_login_key" );
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iframe.src = "https://r-login.wordpress.com/remote-login.php"
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+ "?wpcom_remote_login=key"
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+ "&origin=aHR0cHM6Ly9zdXJmaW5nY29tcGxleGl0eS5ibG9n"
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+ "&wpcomid=30291541"
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+ "&time=" + Math.floor( Date.now() / 1000 );
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document.body.appendChild( iframe );
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}, false );
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</script>
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<link rel='dns-prefetch' href='//s2.wp.com' />
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<link rel='dns-prefetch' href='//widgets.wp.com' />
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<link rel='dns-prefetch' href='//s1.wp.com' />
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<link rel='dns-prefetch' href='//s0.wp.com' />
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<link rel="alternate" type="application/rss+xml" title="Surfing Complexity » Feed" href="https://surfingcomplexity.blog/feed/" />
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<link rel="alternate" type="application/rss+xml" title="Surfing Complexity » Comments Feed" href="https://surfingcomplexity.blog/comments/feed/" />
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<link rel="alternate" type="application/rss+xml" title="Surfing Complexity » Telling the wrong story Comments Feed" href="https://surfingcomplexity.blog/2026/01/17/telling-the-wrong-story/feed/" />
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<script type="text/javascript">
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/* <![CDATA[ */
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function addLoadEvent(func) {
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var oldonload = window.onload;
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if (typeof window.onload != 'function') {
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window.onload = func;
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} else {
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window.onload = function () {
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oldonload();
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func();
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}
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}
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}
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/* ]]> */
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</script>
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<style id="wp-img-auto-sizes-contain-inline-css">
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img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}
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/*# sourceURL=wp-img-auto-sizes-contain-inline-css */
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</style>
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<link crossorigin='anonymous' rel='stylesheet' id='all-css-2-1' href='/_static/??-eJxtjEsKgDAMBS9kjbqwuBDPUtog9o9J8fpaEQSRBw8GhoEjC50iY2QIRWRf1i0SWOSstHsYQkr1TPFIsKNXjEbkRPyhVhM18J/0m8M3fFPVlzD3UnbTtWG0J2CTNNk=&cssminify=yes' type='text/css' media='all' />
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<style id="wp-emoji-styles-inline-css">
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img.wp-smiley, img.emoji {
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display: inline !important;
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border: none !important;
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box-shadow: none !important;
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height: 1em !important;
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width: 1em !important;
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margin: 0 0.07em !important;
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vertical-align: -0.1em !important;
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background: none !important;
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padding: 0 !important;
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}
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/*# sourceURL=wp-emoji-styles-inline-css */
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</style>
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<style id="wp-block-library-inline-css">
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:root{--wp-block-synced-color:#7a00df;--wp-block-synced-color--rgb:122,0,223;--wp-bound-block-color:var(--wp-block-synced-color);--wp-editor-canvas-background:#ddd;--wp-admin-theme-color:#007cba;--wp-admin-theme-color--rgb:0,124,186;--wp-admin-theme-color-darker-10:#006ba1;--wp-admin-theme-color-darker-10--rgb:0,107,160.5;--wp-admin-theme-color-darker-20:#005a87;--wp-admin-theme-color-darker-20--rgb:0,90,135;--wp-admin-border-width-focus:2px}@media (min-resolution:192dpi){:root{--wp-admin-border-width-focus:1.5px}}.wp-element-button{cursor:pointer}:root .has-very-light-gray-background-color{background-color:#eee}:root .has-very-dark-gray-background-color{background-color:#313131}:root .has-very-light-gray-color{color:#eee}:root .has-very-dark-gray-color{color:#313131}:root .has-vivid-green-cyan-to-vivid-cyan-blue-gradient-background{background:linear-gradient(135deg,#00d084,#0693e3)}:root .has-purple-crush-gradient-background{background:linear-gradient(135deg,#34e2e4,#4721fb 50%,#ab1dfe)}:root .has-hazy-dawn-gradient-background{background:linear-gradient(135deg,#faaca8,#dad0ec)}:root .has-subdued-olive-gradient-background{background:linear-gradient(135deg,#fafae1,#67a671)}:root .has-atomic-cream-gradient-background{background:linear-gradient(135deg,#fdd79a,#004a59)}:root .has-nightshade-gradient-background{background:linear-gradient(135deg,#330968,#31cdcf)}:root .has-midnight-gradient-background{background:linear-gradient(135deg,#020381,#2874fc)}:root{--wp--preset--font-size--normal:16px;--wp--preset--font-size--huge:42px}.has-regular-font-size{font-size:1em}.has-larger-font-size{font-size:2.625em}.has-normal-font-size{font-size:var(--wp--preset--font-size--normal)}.has-huge-font-size{font-size:var(--wp--preset--font-size--huge)}:root .has-text-align-center{text-align:center}:root .has-text-align-left{text-align:left}:root .has-text-align-right{text-align:right}.has-fit-text{white-space:nowrap!important}#end-resizable-editor-section{display:none}.aligncenter{clear:both}.items-justified-left{justify-content:flex-start}.items-justified-center{justify-content:center}.items-justified-right{justify-content:flex-end}.items-justified-space-between{justify-content:space-between}.screen-reader-text{word-wrap:normal!important;border:0;clip-path:inset(50%);height:1px;margin:-1px;overflow:hidden;padding:0;position:absolute;width:1px;word-break:normal!important}.screen-reader-text:focus{background-color:#ddd;clip-path:none;color:#444;display:block;font-size:1em;height:auto;left:5px;line-height:normal;padding:15px 23px 14px;text-decoration:none;top:5px;width:auto;z-index:100000}html :where(.has-border-color){border-style:solid}html :where([style^=border-color],[style*=";border-color"],[style*="; border-color"]){border-style:solid}html :where([style^=border-top-color],[style*=";border-top-color"],[style*="; border-top-color"]){border-top-style:solid}html :where([style^=border-right-color],[style*=";border-right-color"],[style*="; border-right-color"]){border-right-style:solid}html :where([style^=border-bottom-color],[style*=";border-bottom-color"],[style*="; border-bottom-color"]){border-bottom-style:solid}html :where([style^=border-left-color],[style*=";border-left-color"],[style*="; border-left-color"]){border-left-style:solid}html :where([style^=border-width],[style*=";border-width"],[style*="; border-width"]){border-style:solid}html :where([style^=border-top-width],[style*=";border-top-width"],[style*="; border-top-width"]){border-top-style:solid}html :where([style^=border-right-width],[style*=";border-right-width"],[style*="; border-right-width"]){border-right-style:solid}html :where([style^=border-bottom-width],[style*=";border-bottom-width"],[style*="; border-bottom-width"]){border-bottom-style:solid}html :where([style^=border-left-width],[style*=";border-left-width"],[style*="; border-left-width"]){border-left-style:solid}html :where(img[class*=wp-image-]){height:auto;max-width:100%}:where(figure){margin:0 0 1em}html :where(.is-position-sticky){--wp-admin--admin-bar--position-offset:var(--wp-admin--admin-bar--height,0px)}@media screen and (max-width:600px){html :where(.is-position-sticky){--wp-admin--admin-bar--position-offset:0px}}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/common.min.css */
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</style>
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<style id="wp-block-quote-inline-css">
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.wp-block-quote{box-sizing:border-box;overflow-wrap:break-word}.wp-block-quote.is-large:where(:not(.is-style-plain)),.wp-block-quote.is-style-large:where(:not(.is-style-plain)){margin-bottom:1em;padding:0 1em}.wp-block-quote.is-large:where(:not(.is-style-plain)) p,.wp-block-quote.is-style-large:where(:not(.is-style-plain)) p{font-size:1.5em;font-style:italic;line-height:1.6}.wp-block-quote.is-large:where(:not(.is-style-plain)) cite,.wp-block-quote.is-large:where(:not(.is-style-plain)) footer,.wp-block-quote.is-style-large:where(:not(.is-style-plain)) cite,.wp-block-quote.is-style-large:where(:not(.is-style-plain)) footer{font-size:1.125em;text-align:right}.wp-block-quote>cite{display:block}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/quote/style.min.css */
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</style>
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<style id="wp-block-quote-theme-inline-css">
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.wp-block-quote{border-left:.25em solid;margin:0 0 1.75em;padding-left:1em}.wp-block-quote cite,.wp-block-quote footer{color:currentColor;font-size:.8125em;font-style:normal;position:relative}.wp-block-quote:where(.has-text-align-right){border-left:none;border-right:.25em solid;padding-left:0;padding-right:1em}.wp-block-quote:where(.has-text-align-center){border:none;padding-left:0}.wp-block-quote.is-large,.wp-block-quote.is-style-large,.wp-block-quote:where(.is-style-plain){border:none}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/quote/theme.min.css */
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<style id="wp-block-latest-posts-inline-css">
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/latest-posts/style.min.css */
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</style>
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<style id="wp-block-list-inline-css">
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ol,ul{box-sizing:border-box}:root :where(.wp-block-list.has-background){padding:1.25em 2.375em}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/list/style.min.css */
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<style id="wp-block-paragraph-inline-css">
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/paragraph/style.min.css */
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<style id="wp-block-search-inline-css">
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.wp-block-search__button{margin-left:10px;word-break:normal}.wp-block-search__button.has-icon{line-height:0}.wp-block-search__button svg{fill:currentColor;height:1.25em;min-height:24px;min-width:24px;vertical-align:text-bottom;width:1.25em}:where(.wp-block-search__button){border:1px solid #ccc;padding:6px 10px}.wp-block-search__inside-wrapper{display:flex;flex:auto;flex-wrap:nowrap;max-width:100%}:where(.wp-block-search__label){width:100%}.wp-block-search.wp-block-search__button-only .wp-block-search__button{box-sizing:border-box;display:flex;flex-shrink:0;justify-content:center;margin-left:0;max-width:100%}.wp-block-search.wp-block-search__button-only .wp-block-search__inside-wrapper{min-width:0!important;transition-property:width}.wp-block-search.wp-block-search__button-only .wp-block-search__input{flex-basis:100%;transition-duration:.3s}.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden,.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden .wp-block-search__inside-wrapper{overflow:hidden}.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden .wp-block-search__input{border-left-width:0!important;border-right-width:0!important;flex-basis:0;flex-grow:0;margin:0;min-width:0!important;padding-left:0!important;padding-right:0!important;width:0!important}:where(.wp-block-search__input){-webkit-appearance:initial;-moz-appearance:initial;appearance:none;border:1px solid #949494;flex-grow:1;font-family:inherit;font-size:inherit;font-style:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;margin-left:0;margin-right:0;min-width:3rem;padding:8px;text-decoration:unset!important;text-transform:inherit}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper){background-color:#fff;border:1px solid #949494;box-sizing:border-box;padding:4px}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) .wp-block-search__input{border:none;border-radius:0;padding:0 4px}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) .wp-block-search__input:focus{outline:none}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) :where(.wp-block-search__button){padding:4px 8px}.wp-block-search.aligncenter .wp-block-search__inside-wrapper{margin:auto}.wp-block[data-align=right] .wp-block-search.wp-block-search__button-only .wp-block-search__inside-wrapper{float:right}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/search/style.min.css */
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</style>
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<style id="wp-block-search-theme-inline-css">
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:where(.wp-block-search .wp-block-search__label){font-weight:700}.wp-block-search__button{border:1px solid #ccc;padding:.375em .625em}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/search/theme.min.css */
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</style>
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<style id="wp-block-library-inline-css-extra">
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.has-text-align-justify {
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text-align:justify;
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}
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.has-text-align-justify{text-align:justify;}
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/*# sourceURL=wp-block-library-inline-css */
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</style>
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<style id="classic-theme-styles-inline-css">
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.wp-block-button__link{background-color:#32373c;border-radius:9999px;box-shadow:none;color:#fff;font-size:1.125em;padding:calc(.667em + 2px) calc(1.333em + 2px);text-decoration:none}.wp-block-file__button{background:#32373c;color:#fff}.wp-block-accordion-heading{margin:0}.wp-block-accordion-heading__toggle{background-color:inherit!important;color:inherit!important}.wp-block-accordion-heading__toggle:not(:focus-visible){outline:none}.wp-block-accordion-heading__toggle:focus,.wp-block-accordion-heading__toggle:hover{background-color:inherit!important;border:none;box-shadow:none;color:inherit;padding:var(--wp--preset--spacing--20,1em) 0;text-decoration:none}.wp-block-accordion-heading__toggle:focus-visible{outline:auto;outline-offset:0}.wp-block-tab:not(.has-text-color){color:inherit!important}.wp-block-tab:not(.has-background){background-color:inherit!important}.wp-block-tab:focus,.wp-block-tab:hover{text-decoration:none}.wp-block-tab:focus-visible{outline:auto;outline-offset:0}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/classic.min.css */
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</style>
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<style id="coblocks-inline-format-inline-css">
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.uppercase{text-transform:uppercase}
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/*# sourceURL=coblocks-inline-format-inline-css */
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</style>
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<link crossorigin='anonymous' rel='stylesheet' id='all-css-12-1' href='/_static/??-eJx9jEEOAiEQBD/kQECjeDC+ZWEnijIwYWA3/l72op689KFTVXplCCU3zE1z6reYRYfiUwlP0VYZpwxIJE4IFRd10HOU9iFA2iuhCiI7/ROiDt9WxfETT20jCOc4YUIa2D9t5eGA91xRBMZS7ATtPkTZvCtdzNEZt7f2fHq8Afl7R7w=&cssminify=yes' type='text/css' media='all' />
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<style id="global-styles-inline-css">
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<article id="post-7169" class="post-7169 post type-post status-publish format-standard hentry category-incidents">
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<header class="entry-header">
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<h1 class="entry-title">Telling the wrong story</h1> </header><!-- .entry-header --> <div class="entry-meta">
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<span class="byline">
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<a href="https://surfingcomplexity.blog/author/lorinh/" rel="author">Lorin Hochstein</a> </span>
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<a href="https://surfingcomplexity.blog/category/systems/incidents/" rel="category tag">incidents</a> </span><!-- .cat-links -->
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<span class="published-on">
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<time class="entry-date published updated" datetime="2026-01-17T14:33:21-08:00">January 17, 2026</time> </span>
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<span class="word-count">4 Minutes</span> </div><!-- .entry-meta -->
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<p class="wp-block-paragraph">In last Sunday’s New York Times Book Review, there was an essay by Jennifer Szalai titled <a href="https://www.nytimes.com/2025/12/05/books/review/hannah-arendt-is-not-your-icon.html">Hannah Arendt Is Not Your Icon</a>. I was vaguely aware of Arendt as a public intellectual of the mid twentieth century, someone who was both philosopher and journalist. The only thing I really knew about her was that she had witnessed the trial of the Nazi official Adolph Eichmann and written a book on it, <a href="https://bookshop.org/p/books/eichmann-in-jerusalem-a-report-on-the-banality-of-evil-hannah-arendt/b8addb006c77bb99?ean=9780143039884&next=t"><em>Eichmann in Jerusalem</em></a>, subtitled <em>a report on the banality of evil</em>. Eichmann, it turned out, was not a fire-breathing monster, but a bloodless bureaucrat. He was dispassionately doing logistics work; it just so happened that his work was orchestrating the extermination of millions.</p>
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<p class="wp-block-paragraph">Until now, when I’d heard any reference to Arendt’s <em>banality of evil</em>, it had been as a notable discovery that Arendt had made as witness to the trial. And so I was surprised to read in Szalai’s essay how controversial Arendt’s ideas were when she originally published them. As Szala noted:</p>
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<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
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<p class="wp-block-paragraph">The Anti-Defamation League urged rabbis to denounce her from the pulpit. “Self-Hating Jewess Writes Pro-Eichmann Book” read a headline in the Intermountain Jewish News. In France, Le Nouvel Observateur published excerpts from the book and subsequently printed letters from outraged readers in a column asking, “Hannah Arendt: Est-elle nazie?”</p>
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</blockquote>
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<p class="wp-block-paragraph">Hannah Arendt, in turns out, had told the wrong story.</p>
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<p class="wp-block-paragraph">We all carry in our minds models of how the world works. We use these mental models to make sense of events that happen in the world. One of the tools we have for making sense of the world is storytelling; it’s through stories that we put events into a context that we can understand. </p>
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<p class="wp-block-paragraph">When we hear an effective story, we will make updates to our mental models based on its contents. But something different happens when we hear a story that is too much at odds with our worldview: we reject the story, declaring it to be obviously false. In Arendt’s case, her portrayal of Eichmann was too much of a contradiction against prevailing beliefs about the type of people who could carry out something like the Holocaust.</p>
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<p class="wp-block-paragraph">You can see a similar phenomenon playing out with Michael Lewis’s book <em><a href="https://bookshop.org/p/books/going-infinite-the-rise-and-fall-of-a-new-tycoon-michael-lewis/c41033c1b7fbc2ab?ean=9781324105817&next=t">Going Infinite</a></em>, about the convicted crypto fraudster Sam Bankman-Fried. The reception to Lewis’s book has generally been negative, and he has been criticized for being too close to Bankman-Fried to write a clear-eyed book about him. But I think something else is at play here. I think Lewis told the wrong story.</p>
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<p class="wp-block-paragraph">It’s useful to compare Lewis’s book with two other recent ones about Silicon Valley executives: John Carreyrou’s <em><a href="https://bookshop.org/p/books/bad-blood-secrets-and-lies-in-a-silicon-valley-startup-john-carreyrou/bff4576da6a46b5d?ean=9780525431992&next=t">Bad Blood</a></em> and Sarah Wynn-Williams <a href="https://bookshop.org/p/books/careless-people-a-cautionary-tale-of-power-greed-and-lost-idealism-sarah-wynn-williams/804251bb5d4b06b3?ean=9781250391230&next=t"><em>Careless People</em></a>. Both books focus on the immorality of Silicon Valley executives (Elizabeth Holmes of Theranos in the first book, Mark Zuckerberg, Sheryl Sandberg, and Joel Kaplan of Facebook in the second). These are tales of ambition, hubris, and utter indifference to the human suffering left in their wake. Now, you could tell a similar story about Bankman-Fried. In fact, this is what Zeke Faux did in his book <em><a href="https://zekefaux.com/">Number Go Up</a></em>. but that’s not the story that Lewis told. Instead, Lewis told a very different kind of story. His book is more of a character study of a person with an extremely idiosyncratic view of risk. The story Lewis told about Bankman-Fried wasn’t the story that people wanted to hear. They wanted another <em>Bad Blood</em>, and that’s not the book he ended up writing. As a consequencee, he told the wrong story.</p>
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<p class="wp-block-paragraph">Telling the wrong story is a particular risk when it comes to explaining a public large-scale incidents. We’re inclined to believe that a big incident can only happen because of a big screw-up: that somebody must have done something wrong for that incident to happen. If, on the other hand, you tell a story about how the incident happened despite nobody doing anything wrong, then you are in essence telling an <em>unbelievable</em> story. And, by definition, people don’t believe unbelievable stories. </p>
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<p class="wp-block-paragraph">One example of such an incident story is the book <em><a href="https://press.princeton.edu/books/paperback/9780691095189/friendly-fire">Friendly Fire: The Accidental Shootdown of U.S. Black Hawks over Northern Iraq</a> </em>by Scott Snook. Here are some quotes from the Princeton University Press site for that book (emphasis mine). </p>
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<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
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<p class="wp-block-paragraph">On April 14, 1994, two U.S. Air Force F-15 fighters accidentally shot down two U.S. Army Black Hawk Helicopters over Northern Iraq, killing all twenty-six peacekeepers onboard. In response to this disaster the complete array of military and civilian investigative and judicial procedures ran their course. After almost two years of investigation with virtually unlimited resources, no culprit emerged, no bad guy showed himself, no smoking gun was found. This book attempts to make sense of this tragedy—a tragedy that on its surface <strong>makes no sense at all.</strong></p>
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<p class="wp-block-paragraph">…</p>
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<p class="wp-block-paragraph">His conclusion is <strong>disturbing</strong>. This accident happened because, or perhaps in spite of <strong>everyone behaving just the way we would expect them to behave</strong>, just the way theory would predict. The shootdown was a normal accident in a highly reliable organization.</p>
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</blockquote>
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<p class="wp-block-paragraph">Snook also told the wrong story, one that subverts our usual sensemaking processes rather than supporting it: the accident <em>makes no sense at all.</em></p>
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<p class="wp-block-paragraph">This is why I think it’s almost impossible to do an effective incident investigation for a public large-scale incident. The risk of telling the wrong story is simply too high.</p>
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<img referrerpolicy="no-referrer" alt='Ezra SF's avatar' src='https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=48&d=identicon&r=G' srcset='https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=48&d=identicon&r=G 1x, https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=72&d=identicon&r=G 1.5x, https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=96&d=identicon&r=G 2x, https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=144&d=identicon&r=G 3x, https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=192&d=identicon&r=G 4x' class='avatar avatar-48' height='48' width='48' decoding='async' /> <b class="fn"><a href="https://ezrasf.com/" class="url" rel="ugc external nofollow">Ezra SF</a></b> <span class="says">says:</span> </div><!-- .comment-author -->
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<a href="https://surfingcomplexity.blog/2026/01/17/telling-the-wrong-story/#comment-9786"><time datetime="2026-01-18T07:59:16-08:00">January 18, 2026 at 7:59 am</time></a> </div><!-- .comment-metadata -->
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<p>Yeah, this is my problem with a root cause analysis. There’s a desired story from the customer and one from management. Any RCA not reflecting their assumptions will get perceived as the wrong story. The difficulty is crafting something that will satisfy them which may not be the problem that actually needs fixing to make the environment better. </p>
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<p>Lewis, I think, was looking at the thinking of a really weird guy who people interpreted as genius and the people around him. They gave him trust that led to lack of bureaucratic structure and control so he could move fast. That led to the implosion. People like to think they and others are rational when behavioral economics shows we really aren’t. We are retro-rational: we give post explanations to what we did to make sense of behavior. </p>
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Pingback: <a href="https://sreweekly.com/sre-weekly-issue-508/" class="url" rel="ugc external nofollow">SRE Weekly Issue #508 – SRE WEEKLY</a> </div>
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<a href="https://surfingcomplexity.blog/2026/01/17/telling-the-wrong-story/#comment-9854"><time datetime="2026-04-16T18:56:13-07:00">April 16, 2026 at 6:56 pm</time></a> </div><!-- .comment-metadata -->
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<p class="wp-block-paragraph">What keeps showing up in software post-mortems is the “wrong but believable” version gets written up, and the “right but unbelievable” one survives in Slack DMs and the one Grafana dashboard someone kept open. Six months later when the same failure mode recurs, the private version is what people actually reference. Snook’s case is starker because there is no ongoing system to check the story against. I mean a software has the feature that the right story keeps getting re-selected by reality. Doesn’t help with the original review, but it does with the second one.</p>
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//# sourceURL=/wp-includes/js/wp-emoji-loader.min.js
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<iframe src='https://widgets.wp.com/likes/master.html?ver=20260912#ver=20260912' scrolling='no' id='likes-master' name='likes-master' style='display:none;'></iframe>
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<script src="//stats.wp.com/w.js?69" defer></script> <script type="text/javascript">
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<noscript><img src="https://pixel.wp.com/b.gif?v=noscript" style="height:1px;width:1px;overflow:hidden;position:absolute;bottom:1px;" alt="" /></noscript>
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<meta id="bilmur" property="bilmur:data" content="" data-provider="wordpress.com" data-service="simple" data-site-tz="America/Los_Angeles" data-custom-props="{"logged_in":"0","wptheme":"pub\/independent-publisher-2","wptheme_is_block":"0"}" >
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<script defer src="/wp-content/js/bilmur.min.js?i=17&m=202637"></script>
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(function() {
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'use strict';
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const fetches = {};
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const promises = {};
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const urls = {
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'wp-polyfill': '/wp-includes/js/dist/vendor/wp-polyfill.min.js?m=1786440387i&ver=3.15.0',
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'verbum': '/wp-content/mu-plugins/jetpack-mu-wpcom-plugin/moon/jetpack_vendor/automattic/jetpack-mu-wpcom/src/build/verbum-comments/verbum-comments.js?m=1788898305i&minify=false&ver=3d6130a57c3104d5bc3b'
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window.WP_Enqueue_Dynamic_Script = {
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loadScript: (handle) => {
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console.error('WP_Enqueue_Dynamic_Script: unregistered script `' + handle + '`.');
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function fetchExternalScript(handle) {
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return fetches[handle];
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}
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function runExtraScript(handle, type, index) {
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const id = 'wp-enqueue-dynamic-script:' + handle + ':' + type + ':' + (index + 1);
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return Promise.reject();
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const script = document.createElement( 'script' );
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script.innerHTML = template.innerHTML;
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document.body.appendChild( script );
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function loadExternalScript(handle) {
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return Promise.resolve();
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return fetches[handle].then(() => {
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return new Promise((resolve, reject) => {
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const script = document.createElement('script');
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script.onload = () => resolve();
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script.onerror = (e) => reject(e);
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script.src = urls[handle];
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// Core loads scripts in this order. See: https://github.com/WordPress/WordPress/blob/a59eb9d39c4fcba834b70c9e8dfd64feeec10ba6/wp-includes/class-wp-scripts.php#L428.
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