3.5 KiB
3.5 KiB
Prepare-Document_688996354
Customer Service Offerings
Create Integration Users (Business Service) Sunny XiaConfigure SAML authentication (Business Service)Configure custom domain (NLZ) (Business Service) Ting Ye Scott Deyarmond- Renew License - SMAX, CMS, OO (Paid Customer License & Internal production license) (Business Service) Yun Zhao
- Modify attachments file extensions (Business Service)
- Add attachments file size (Business Service)
Configure custom mail sender, dedicated AWS SES users (Business Service) Ting Ye- Enable ESM Capabilities - Native SACM, SAM, OO, HCMX/FinOps, Aviator, Audit (Business Services) Huanhuan 'Alisa' Guan
Customize Login Screen (Business Service)Custom domain certificate renewal (Business Service)Request Power BI gateway (on Windows Server) per customer request (Business Service) Yun Zhao- Maintain customized language package (Business Service)
- Request new ESM tenant (Business Service)
- Decommission tenant (Business Service)
- Reactivate Trial/PoC Tenant Huanhuan 'Alisa' Guan
Upgrade/Patch/Hotfix
Ops Runbook
- Update grafana content pack after version upgrade Sunny Xia
How to check OPB agent status Wenjun Sun- How to identify and clean up isolated CMS customer tenant Sunny Xia
- How to identify and clean up isolated OO customer tenant Sunny Xia
- How to identify and clean up isolated HCMX customer tenant Sunny Xia
- How to prepare released product binary for Cloud deployment Liu Yu
Process:
Patch Cloud Deployment ProcessWei Shen- Hotfix Cloud Deployment Process
- Marjo version Upgarde Cloud Deployment Process
Emergency procution Change Process (DB change, Configuration Change, Service Restart etc.)Wei Shen- Request Assistant for Production Troubleshooting Process Wei Shen
- Major incident management process
- Change Management process