Files
nexus/sreweekly/articles/157/03-upcoming-talk-running-excellent-retrospectives-talking-for-humans.html
2026-09-12 17:23:01 +08:00

319 lines
31 KiB
HTML
Raw Blame History

This file contains ambiguous Unicode characters
This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.
<!DOCTYPE html>
<!--[if IE 8]><html class="no-js lt-ie9" lang="en" dir="ltr" prefix="og: http://ogp.me/ns#"> <![endif]-->
<!--[if gt IE 8]><!--> <html class="no-js" lang="en" dir="ltr" prefix="og: http://ogp.me/ns#"> <!--<![endif]-->
<head>
<meta charset="utf-8" />
<link rel="shortcut icon" href="https://www.usenix.org/themes/motherboard/favicon.ico" type="image/vnd.microsoft.icon" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<meta name="citation_title" content="Running Excellent Retrospectives: Talking for Humans" />
<meta name="citation_author" content="Courtney Eckhardt" />
<meta name="citation_author_institution" content="Heroku, a Salesforce company" />
<meta name="citation_author_email" content="cmeckhardt@gmail.com" />
<meta name="citation_author" content="Lex Neva" />
<meta name="citation_author_institution" content="Fastly" />
<meta name="citation_author_email" content="usenix@lexneva.name" />
<meta name="citation_publication_date" content="2019" />
<title>Running Excellent Retrospectives: Talking for Humans | USENIX</title>
<link rel="stylesheet" href="https://www.usenix.org/sites/default/files/css/css_nCq0Tqg9eqZPa5fXfe0k9wAX8jnxbXlZ75LfGb5rq7A.css" media="all" />
<link rel="stylesheet" href="https://www.usenix.org/sites/default/files/css/css_2i5hNf7GrbmdIRSKLAmKbqqhLsXPdxtef5MzSaLSGkY.css" media="all" />
<style media="all">#backtotop{bottom:20px;right:20px;}
</style>
<link rel="stylesheet" href="https://www.usenix.org/sites/default/files/css/css_WuQ7N7s3FQCMZ10IwPuHHTmFbboYlza6RUpvUA0GnLs.css" media="all" />
<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.4.0/css/font-awesome.min.css" media="all" />
<link rel="stylesheet" href="https://www.usenix.org/sites/default/files/css/css_JILHL6Wb10sizars6LLOOYwch4plY1vMzJw7dixd2OE.css" media="all" />
<link rel="stylesheet" href="https://www.usenix.org/sites/default/files/css/css_qFgpkJD9LCbzFq1MQrtO4IkZu4u0bPvQ41XA-NJVJPM.css" media="all and (min-width: 60em)" />
<link rel="stylesheet" href="https://www.usenix.org/sites/default/files/css/css_wzx2lWqmWLMrXRsTdlZprjZhheNa_RSBwK7is7IxX5g.css" media="all" />
<script>window.Backdrop = {settings: {"basePath":"\/","pathPrefix":"","drupalCompatibility":true,"ajaxPageState":{"theme":"neat_conference","theme_token":"UEmpNc8fC2UiVWQB1s_oWX9dcZ7zzh6aahr1whOb6BU","css":{"core\/misc\/normalize.css":1,"core\/modules\/system\/css\/system.css":1,"core\/modules\/system\/css\/system.theme.css":1,"core\/modules\/system\/css\/messages.theme.css":1,"modules\/contrib\/back_to_top\/css\/back_to_top.css":1,"modules\/custom\/adamm\/css\/base.css":1,"modules\/custom\/adamm\/css\/dropdown.css":1,"core\/modules\/comment\/css\/comment.css":1,"core\/modules\/date\/css\/date.css":1,"core\/modules\/field\/css\/field.css":1,"modules\/contrib\/og\/css\/og.css":1,"modules\/contrib\/paragraphs\/css\/paragraphs.css":1,"core\/modules\/search\/search.theme.css":1,"modules\/contrib\/special_menu_items\/css\/special_menu_items.css":1,"modules\/custom\/usenix_conference\/css\/timezone-picker.css":1,"modules\/custom\/usenix_logo_preview\/css\/usenix_logo_preview.css":1,"core\/modules\/user\/css\/user.css":1,"modules\/contrib\/workflow\/workflow_admin_ui\/workflow_admin_ui.css":1,"core\/modules\/views\/css\/views.css":1,"modules\/contrib\/rules\/rules.css":1,"0":1,"modules\/contrib\/geshifilter\/geshifilter.css":1,"modules\/custom\/biblio\/biblio.css":1,"layouts\/neat_conference\/neat-conference.css":1,"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/4.4.0\/css\/font-awesome.min.css":1,"modules\/contrib\/tb_megamenu\/css\/bootstrap.css":1,"modules\/contrib\/tb_megamenu\/css\/base.css":1,"modules\/contrib\/tb_megamenu\/css\/default.css":1,"modules\/contrib\/tb_megamenu\/css\/compatibility.css":1,"core\/modules\/system\/css\/menu-dropdown.theme.breakpoint.css":1,"core\/modules\/system\/css\/menu-dropdown.theme.breakpoint-queries.css":1,"themes\/neat_conference\/css\/neat.css":1,"themes\/neat_conference\/css\/schemes\/scheme-atc.css":1,"themes\/neat_conference\/css\/schemes\/scheme-atc_colo.css":1,"themes\/neat_conference\/css\/schemes\/scheme-atc_colo_dark.css":1,"themes\/neat_conference\/css\/schemes\/scheme-enigma.css":1,"themes\/neat_conference\/css\/schemes\/scheme-enigma_temp.css":1,"themes\/neat_conference\/css\/schemes\/scheme-fast.css":1,"themes\/neat_conference\/css\/schemes\/scheme-lisa_lean.css":1,"themes\/neat_conference\/css\/schemes\/scheme-lisa.css":1,"themes\/neat_conference\/css\/schemes\/scheme-lisa_blue.css":1,"themes\/neat_conference\/css\/schemes\/scheme-lisa_red.css":1,"themes\/neat_conference\/css\/schemes\/scheme-lisa_green.css":1,"themes\/neat_conference\/css\/schemes\/scheme-nsdi.css":1,"themes\/neat_conference\/css\/schemes\/scheme-osdi.css":1,"themes\/neat_conference\/css\/schemes\/scheme-security.css":1,"themes\/neat_conference\/css\/schemes\/scheme-security_colo.css":1,"themes\/neat_conference\/css\/schemes\/scheme-soups.css":1,"themes\/neat_conference\/css\/schemes\/scheme-srecon.css":1,"themes\/neat_conference\/css\/schemes\/scheme-pepr_woot.css":1,"themes\/neat_conference\/fonts\/fontawesome\/css\/all.min.css":1,"themes\/neat_conference\/system.theme.css":1},"js":{"public:\/\/google_tag\/google_tag.script.js":1,"modules\/contrib\/jquery_update\/replace\/jquery\/1.12\/jquery.min.js":1,"core\/misc\/jquery.once.js":1,"core\/misc\/backdrop.js":1,"modules\/contrib\/behavior_weights\/js\/behavior_weights.js":1,"modules\/contrib\/jquery_update\/js\/jquery_browser.js":1,"modules\/contrib\/beautytips\/js\/jquery.bt.min.js":1,"modules\/contrib\/beautytips\/js\/beautytips.js":1,"modules\/contrib\/back_to_top\/js\/back_to_top.js":1,"modules\/custom\/adamm\/js\/accessible-menu\/dist\/disclosure-menu.iife.js":1,"modules\/custom\/adamm\/js\/contentexpander\/contentExpander.js":1,"modules\/custom\/adamm\/js\/adamm.js":1,"modules\/contrib\/views_slideshow\/js\/views_slideshow.js":1,"modules\/contrib\/views_slideshow\/contrib\/views_slideshow_cycle\/js\/formoptions.js":1,"modules\/contrib\/views_slideshow\/contrib\/views_slideshow_cycle\/js\/views_slideshow_cycle.js":1,"modules\/contrib\/beautytips\/other_libs\/jquery.hoverIntent.minified.js":1,"modules\/contrib\/field_group\/js\/field_group.js":1,"modules\/contrib\/field_group\/js\/field_groups.js":1,"modules\/contrib\/tb_megamenu\/js\/tb-megamenu-frontend.js":1,"modules\/contrib\/tb_megamenu\/js\/tb-megamenu-touch.js":1,"core\/modules\/system\/js\/menus.js":1,"themes\/neat_conference\/js\/bibtex.js":1,"themes\/neat_conference\/js\/mobile.js":1,"themes\/neat_conference\/js\/jquery.slicknav.min.js":1,"themes\/neat_conference\/js\/tech-schedule.js":1,"themes\/neat_conference\/js\/training-program.js":1,"themes\/neat_conference\/js\/organizers.js":1,"themes\/neat_conference\/js\/protected-files.js":1}},"back_to_top":{"distance":"100","text":"Back to top","title":1,"type":"image","disable_mobile":0},"beautytipStyles":{"default":[],"plain":[],"netflix":{"positions":["right","left"],"fill":"#FFF","padding":5,"shadow":true,"shadowBlur":12,"strokeStyle":"#B9090B","spikeLength":50,"spikeGirth":20,"cornerRadius":10,"centerPointY":0.1,"overlap":-8,"cssStyles":{"fontSize":"12px","fontFamily":"arial,helvetica,sans-serif"}},"facebook":{"fill":"#F7F7F7","padding":8,"strokeStyle":"#B7B7B7","cornerRadius":0,"cssStyles":{"fontFamily":"\u0022lucida grande\u0022,tahoma,verdana,arial,sans-serif","fontSize":"11px"}},"transparent":{"fill":"rgba(0, 0, 0, .8)","padding":20,"strokeStyle":"#CC0","strokeWidth":3,"spikeLength":40,"spikeGirth":40,"cornerRadius":40,"cssStyles":{"color":"#FFF","fontWeight":"bold"}},"big-green":{"fill":"#00FF4E","padding":20,"strokeWidth":0,"spikeLength":40,"spikeGirth":40,"cornerRadius":15,"cssStyles":{"fontFamily":"\u0022lucida grande\u0022,tahoma,verdana,arial,sans-serif","fontSize":"14px"}},"google-maps":{"positions":["top","bottom"],"fill":"#FFF","padding":15,"strokeStyle":"#ABABAB","strokeWidth":1,"spikeLength":65,"spikeGirth":40,"cornerRadius":25,"centerPointX":0.9,"cssStyles":{"fontSize":"12px","fontFamily":"arial,helvetica,sans-serif"}},"hulu":{"fill":"#F4F4F4","strokeStyle":"#666666","spikeLength":20,"spikeGirth":10,"width":350,"overlap":0,"centerPointY":1,"cornerRadius":0,"cssStyles":{"fontFamily":"\u0022Lucida Grande\u0022,Helvetica,Arial,Verdana,sans-serif","fontSize":"12px","padding":"10px 14px"},"shadow":true,"shadowColor":"rgba(0,0,0,.5)","shadowBlur":8,"shadowOffsetX":4,"shadowOffsetY":4}},"beautytips":{".beautytips":{"cssSelect":".beautytips","style":null}},"field_group":{"div":"full"}}};</script>
<script defer="defer" src="https://www.usenix.org/sites/default/files/google_tag/google_tag.script.js?tl85c1"></script>
<script src="https://www.usenix.org/sites/default/files/js/js_bZlYCeUOgUn_Zy3vTWwKIeA3h8k-K96O5_iBg4r0XoU.js"></script>
<script src="https://www.usenix.org/sites/default/files/js/js_nMqxMI6GSYBj21S6Dfarn5Pj4k7mEy4GyxtpkWgmSvM.js"></script>
<script src="https://www.usenix.org/sites/default/files/js/js_Hlb3Ws6cGMVcY0OsEf_ANFK6ZxjxYMG37Nel5e0OEqc.js"></script>
<script src="https://www.usenix.org/sites/default/files/js/js_EHjH2FmuKBCagvIIRM8BcQsvyZFk2jHkmSBp8WKSN94.js"></script>
<script src="https://www.usenix.org/sites/default/files/js/js_c5N3h8HQSfLml0L3WIQRkyU8h42n0j1FsAMCz_THR04.js"></script>
</head>
<body class="page node-type-paper scheme-srecon user-is-non-member">
<div class="layout--neat_conference" id="page-wrapper"><div id="page">
<div role="document" class="page">
<header id="site-header" class="site-header">
<div class="usenix-login-bar">
<section class="block block-usenix-login-bar-usenix-login-bar-block usenix-login-bar-block block-usenix-login-bar">
<a href="/" id="site-logo" class="site-logo back-to-usenix">Back to USENIX</a><div class="item-list"><ul id="usenix-login-bar-links" class="usenix-login-bar-links"><li class="login odd first"><a href="/user/login?destination=conference/srecon19americas/presentation/eckhardt">Sign In</a></li><li class="conference even last"><a href="/conferences">Conferences</a></li></ul></div>
</section> </div>
<div class="usenix-announcement-banner-region">
</div>
<div class="outer-wrapper">
<div class="header-col2-wrapper">
</div>
<div class="header-col1-wrapper">
<section class="block block-usenix-og-auto-menu-usenix-og-auto-header-menu-logo">
<a href="/conference/srecon19americas" class="header-menu-logo-link"><img class="header-menu-logo" src="https://www.usenix.org/sites/default/files/styles/neat_conference_menu_logo/public/srecon17_americas_500x200.png" width="105" height="42" alt="" /></a>
</section> <section class="block block-usenix-og-auto-menu-usenix-og-auto-header-menu">
<div class="tb-megamenu tb-megamenu-menu-og-212091" role="navigation" aria-label="Main navigation">
<button data-target=".nav-collapse" data-toggle="collapse" class="btn btn-navbar tb-megamenu-button" type="button">
<i class="fa fa-reorder"></i>
</button>
<div class="nav-collapse always-show">
<ul class="tb-megamenu-nav nav level-0 items-5">
<li data-id="39094" data-level="1" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-1 mega dropdown">
<a href="/conference/srecon19americas#registration" class="dropdown-toggle">
Attend </a>
<div data-class="" data-width="" class="tb-megamenu-submenu dropdown-menu mega-dropdown-menu nav-child">
<div class="mega-dropdown-inner">
<div class="tb-megamenu-row row-fluid">
<div data-class="" data-width="4" data-hidewcol="0" id="tb-megamenu-column-1" class="tb-megamenu-column span4 mega-col-nav">
<div class="tb-megamenu-column-inner mega-inner clearfix">
<ul class="tb-megamenu-subnav mega-nav level-1 items-1">
<li data-id="39095" data-level="2" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-2 mega">
<a href="/conference/srecon19americas#registration" >
Registration Information </a>
</li>
</ul>
</div>
</div>
<div data-class="" data-width="4" data-hidewcol="" id="tb-megamenu-column-2" class="tb-megamenu-column span4 mega-col-nav">
<div class="tb-megamenu-column-inner mega-inner clearfix">
<ul class="tb-megamenu-subnav mega-nav level-1 items-1">
<li data-id="37832" data-level="2" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-2 mega">
<a href="/conference/srecon19americas#venue" >
Venue, Hotel, and Travel </a>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</li>
<li data-id="39092" data-level="1" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-1 mega">
<a href="/conference/srecon19americas/program" >
Program </a>
</li>
<li data-id="38459" data-level="1" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-1 mega dropdown">
<a href="/conference/srecon19americas/call-for-participation" class="dropdown-toggle">
Participate </a>
<div data-class="" data-width="" class="tb-megamenu-submenu dropdown-menu mega-dropdown-menu nav-child">
<div class="mega-dropdown-inner">
<div class="tb-megamenu-row row-fluid">
<div data-class="" data-width="6" data-hidewcol="0" id="tb-megamenu-column-3" class="tb-megamenu-column span6 mega-col-nav">
<div class="tb-megamenu-column-inner mega-inner clearfix">
<ul class="tb-megamenu-subnav mega-nav level-1 items-1">
<li data-id="38460" data-level="2" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-2 mega">
<a href="/conference/srecon19americas/call-for-participation" >
Call for Participation </a>
</li>
</ul>
</div>
</div>
<div data-class="" data-width="6" data-hidewcol="" id="tb-megamenu-column-4" class="tb-megamenu-column span6 mega-col-nav">
<div class="tb-megamenu-column-inner mega-inner clearfix">
<ul class="tb-megamenu-subnav mega-nav level-1 items-1">
<li data-id="39076" data-level="2" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-2 mega">
<a href="/conference/srecon19americas/information-for-presenters" >
Information for Presenters </a>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</li>
<li data-id="37834" data-level="1" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-1 mega dropdown">
<a href="/conference/srecon19americas#sponsorship" class="dropdown-toggle">
Sponsors </a>
<div data-class="" data-width="" class="tb-megamenu-submenu dropdown-menu mega-dropdown-menu nav-child">
<div class="mega-dropdown-inner">
<div class="tb-megamenu-row row-fluid">
<div data-class="" data-width="12" data-hidewcol="0" id="tb-megamenu-column-5" class="tb-megamenu-column span12 mega-col-nav">
<div class="tb-megamenu-column-inner mega-inner clearfix">
<ul class="tb-megamenu-subnav mega-nav level-1 items-1">
<li data-id="39089" data-level="2" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-2 mega">
<a href="/conference/srecon19americas/exhibitor-services" >
Exhibitor Services </a>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</li>
<li data-id="37833" data-level="1" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-1 mega dropdown">
<a href="/conference/srecon19americas#about" class="dropdown-toggle">
About </a>
<div data-class="" data-width="" class="tb-megamenu-submenu dropdown-menu mega-dropdown-menu nav-child">
<div class="mega-dropdown-inner">
<div class="tb-megamenu-row row-fluid">
<div data-class="" data-width="6" data-hidewcol="0" id="tb-megamenu-column-6" class="tb-megamenu-column span6 mega-col-nav">
<div class="tb-megamenu-column-inner mega-inner clearfix">
<ul class="tb-megamenu-subnav mega-nav level-1 items-2">
<li data-id="39108" data-level="2" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-2 mega">
<a href="/conference/srecon19americas#organizers" >
Conference Organizers </a>
</li>
<li data-id="39109" data-level="2" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-2 mega">
<a href="https://www.usenix.org/conferences/byname/925" >
Past Conferences </a>
</li>
</ul>
</div>
</div>
<div data-class="" data-width="6" data-hidewcol="" id="tb-megamenu-column-7" class="tb-megamenu-column span6 mega-col-nav">
<div class="tb-megamenu-column-inner mega-inner clearfix">
<ul class="tb-megamenu-subnav mega-nav level-1 items-2">
<li data-id="39110" data-level="2" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-2 mega">
<a href="https://www.usenix.org/conference-policies" >
Conference Policies </a>
</li>
<li data-id="39111" data-level="2" data-type="menu_item" data-class="" data-xicon="" data-caption="" data-alignsub="" data-group="0" data-hidewcol="0" data-hidesub="0" header_hide="0" footer_hide="0" id="" style="" class="tb-megamenu-item level-2 mega">
<a href="https://www.usenix.org/conferences/coc" >
Code of Conduct </a>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</li>
</ul>
</div>
</div>
</section> </div>
</div>
</header>
<main role="main">
<section id="content">
<div class="outer-wrapper">
<h1 id="page-title">Running Excellent Retrospectives: Talking for Humans</h1>
</div>
<article id="node-229598" class="node node-paper view-mode-full">
<div class="content">
<div class="field field-name-field-date-and-time-12-hour- field-type-date field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><span class="date-display-single">Tuesday, March 26, 2019 - <span class="date-display-range"><span class="date-display-start">4:00 pm</span>–<span class="date-display-end">5:30 pm</span></span></span></div></div></div><div class="field field-name-field-presented-by field-type-text-long field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><p>Courtney Eckhardt, Heroku, a Salesforce company; Lex Neva, Fastly</p></div></div></div><div class="field field-name-field-paper-description field-type-text-long field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><p>How many awful meetings have you been to in your life, where people are talking forever and saying nothing, or where people are talking at cross purposes and not listening, or where they're saying things that make everyone feel bad? Have you been in retrospectives like that? (Did it make you never want to attend a retrospective again?)</p>
<p>Let's do better! Come learn practical techniques for facilitating pleasant, productive, welcoming retrospectives (which will improve any meeting you need to run). We will talk about the structure of welcoming language and discuss when it's necessary to interrupt someone. We'll examine what it means for language to include blame and how to reframe blaming conversations. We'll practice the mental work of understanding things that seem contrafactual but are actually just confusing (especially helpful for discussing complex systems). When you leave, you'll be ready to make any meeting or retrospective you're in more comfortable and effective, as a leader or an attendee.</p></div></div></div><div class="field field-name-field-paper-people field-type-node-reference field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><article id="node-229680" class="node node-speaker view-mode-schedule">
<div class="content">
<div class="field field-name-field-speakers-photo field-type-image field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><img src="https://www.usenix.org/sites/default/files/styles/speaker_photo/public/eckhardt_courtney_200x230.jpg" width="100" height="115" alt="" /></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><p>Courtney Eckhardt first got into retrospectives when she signed up for comp.risks as an undergrad (and since then, not as much has changed as we'd like to think). Her perspectives on engineering process improvement are strongly informed by the work of Kathy Sierra and Don Norman (among others).</p></div></div></div> </div>
</article>
</div><div class="field-item even"><article id="node-229702" class="node node-speaker view-mode-schedule">
<div class="content">
<div class="field field-name-field-speakers-photo field-type-image field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><img src="https://www.usenix.org/sites/default/files/styles/speaker_photo/public/nava_lex_200x230.jpg" width="100" height="115" alt="" /></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><p>Lex has six years of experience keeping large services running, including Linden Lab's Second Life, Deviantart.com, Heroku, and his current position at Fastly. While originally trained in computer science, he's found that he most enjoys applying his software engineering skills to operations. A veteran of many large incidents, he has strong opinions on incident response, on-call sustainability, and the intersection of culture and SRE, and he currently runs the SRE Weekly newsletter.</p></div></div></div> </div>
</article>
</div></div></div><div class="field field-name-field-open-access-sponsor field-type-blockreference field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><section class="block block-block-138">
<div style="width: 100%; text-align: center; padding: 1em 0;">
<p style="font-weight: bold; font-size: 24px;">SREcon19 Americas Open Access Videos Sponsored by<br>Salesforce</p>
</div>
</section></div></div></div><div id="node-paper-full-group-open-access-content" class=" group-open-access-content field-group-div"><h2><span>Open Access Media</span></h2><div class="description"><p>USENIX is committed to Open Access to the research presented at our events. Papers and proceedings are freely available to everyone once the event begins. Any video, audio, and/or slides that are posted after the event are also free and open to everyone. <a href="/annual-fund">Support USENIX</a> and our commitment to Open Access.</p>
</div><div class="usenix-files-protected"><img src="https://www.usenix.org/modules/custom/usenix_files/images/usenix-locked.png" alt="" /></div><div class="field field-name-field-bibtex-node field-type-node-reference field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><div class="bibtex-accordion"><div class="bibtex-accordion-label">BibTeX</div><div class="bibtex-accordion-content"><div class="bibtex-text-entry bibtex-accordion-text-entry">@conference {229597,<br />
author = {Courtney Eckhardt and Lex Neva},<br />
title = {Running Excellent Retrospectives: Talking for Humans},<br />
year = {2019},<br />
address = {Brooklyn, NY},<br />
publisher = {USENIX Association},<br />
month = mar<br />
}<br />
</div><div class="bibtex-download-link bibtex-accordion-download-link"><a href="/biblio/export/bibtex/229597">Download</a></div></div></div></div></div></div><div class="field field-name-field-paper-slides field-type-file field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><div class="usenix-schedule-slides"><a href="https://www.usenix.org/sites/default/files/conference/protected-files/sre19amer_slides_eckhardt.pdf">View the slides</a></div></div></div></div><h2 class="field field-name-field-embed-video field-type-video-embed-field field-label-above"><span class="field-label">Presentation Video&nbsp;</span><span class="field-item odd first last">
<div class="embedded-video">
<div class="player">
<iframe title="YouTube video" class="large-12 medium-12 small-12 columns usenix-schedule-media" width="745" height="420" src="//www.youtube.com/embed/dljCjqywKFo?width%3D745%26amp%3Bheight%3D420%26amp%3Btheme%3Ddark%26amp%3Bautoplay%3D0%26amp%3Bvq%3Dhd720%26amp%3Brel%3D0%26amp%3Bshowinfo%3D0%26amp%3Bmodestbranding%3D0%26amp%3Biv_load_policy%3D1%26amp%3Bcontrols%3D1%26amp%3Bautohide%3D2%26amp%3Bwmode%3Dopaque" frameborder="0" allowfullscreen></iframe> </div>
</div>
</span></h2></div> </div>
</article>
</section>
</main>
<footer id="site-footer" role="contentinfo" class="site-footer">
<section class="footer-top">
<section class="block block-usenix-og-auto-menu-usenix-og-auto-footer-menu">
<ul class="menu"><li class="first expanded has-children menu-mlid-39094"><a href="/conference/srecon19americas#registration">Attend</a><ul><li class="first leaf menu-mlid-39095"><a href="/conference/srecon19americas#registration">Registration Information</a></li>
<li class="last leaf menu-mlid-37832"><a href="/conference/srecon19americas#venue">Venue, Hotel, and Travel</a></li>
</ul></li>
<li class="leaf menu-mlid-39092"><a href="/conference/srecon19americas/program">Program</a></li>
<li class="expanded has-children menu-mlid-38459"><a href="/conference/srecon19americas/call-for-participation">Participate</a><ul><li class="first leaf menu-mlid-38460"><a href="/conference/srecon19americas/call-for-participation">Call for Participation</a></li>
<li class="last leaf menu-mlid-39076"><a href="/conference/srecon19americas/information-for-presenters">Information for Presenters</a></li>
</ul></li>
<li class="expanded has-children menu-mlid-37834"><a href="/conference/srecon19americas#sponsorship">Sponsors</a><ul><li class="first last leaf menu-mlid-39089"><a href="/conference/srecon19americas/exhibitor-services">Exhibitor Services</a></li>
</ul></li>
<li class="last expanded has-children menu-mlid-37833"><a href="/conference/srecon19americas#about">About</a><ul><li class="first leaf menu-mlid-39108"><a href="/conference/srecon19americas#organizers">Conference Organizers</a></li>
<li class="leaf menu-mlid-39109"><a href="https://www.usenix.org/conferences/byname/925">Past Conferences</a></li>
<li class="leaf menu-mlid-39110"><a href="https://www.usenix.org/conference-policies">Conference Policies</a></li>
<li class="last leaf menu-mlid-39111"><a href="https://www.usenix.org/conferences/coc">Code of Conduct</a></li>
</ul></li>
</ul>
</section> </section>
<section class="footer-bottom">
<section class="block block-usenix-conference-og-conference-social-icon">
<article id="node-212091" class="node node-conference view-mode-social-icon">
<div class="content">
<a href="https://twitter.com/srecon" target="_blank"><span class="fab fa-x-twitter"></span><span class="offscreen">Twitter</span></a><a href="https://www.facebook.com/usenixassociation" target="_blank"><span class="fab fa-facebook-f"></span><span class="offscreen">Facebook</span></a><a href="https://www.youtube.com/user/USENIXAssociation" target="_blank"><span class="fab fa-youtube"></span><span class="offscreen">Youtube</span></a> </div>
</article>
</section> <section class="block block-menu-menu-footer" role="navigation">
<ul class="menu-tree menu" data-menu-style="tree" data-clickdown="0" data-collapse="default"><li class="first leaf menu-mlid-2774"><a href="/privacy-policy">Privacy Policy</a></li>
<li class="last leaf menu-mlid-2775"><a href="/contact">Contact Us</a></li>
</ul>
</section> <section class="block block-block-27">
<div style="padding-top: .25em;">
<p style="color: inherit;">&copy; USENIX <script>new Date().getFullYear()>document.write(new Date().getFullYear());</script><br>
EIN 13-3055038</p>
</div>
</section> </section>
</footer>
</div>
<script>(function(){function c(){var b=a.contentDocument||(a.contentWindow&&a.contentWindow.document);if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'a39aa7172faf8acf',t:'MTc4OTE3MTQ0NA=='};var a=document.createElement('script');a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();</script><script type="module" src="https://static.cloudflareinsights.com/beacon.min.js/v31edd6df95cf4e85bb4c19e7a9bdbcba1788362987495" integrity="sha512-iIg7k2xntmwu6/uSb5tpc/hySgZc4eoL31yB29W6tJFo2akwjPWcEqnCEdJvGexCL0KEQwVYv5BlowfhVz26hg==" data-cf-beacon='{"version":"2024.11.0","token":"04ec313fe1c44bdeb95db4ee6e679a22","r":1,"spa":2}' crossorigin="anonymous"></script>
</body>
</html>