2352 lines
110 KiB
HTML
2352 lines
110 KiB
HTML
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<!DOCTYPE html>
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<html lang="en" class="scroll-smooth">
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<head itemscope><meta itemprop="user-account" content="false"><meta itemprop="gdpr" content="false">
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<meta charset="utf-8">
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<meta content="width=device-width, initial-scale=1" name="viewport">
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<link href="https://www.pagerduty.com/resources/digital-operations/learn/incident-postmortem/" hreflang="en" rel="alternate">
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<link href="https://www.pagerduty.com/fr/resources/digital-operations/learn/incident-postmortem/" hreflang="fr" rel="alternate">
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<link href="https://www.pagerduty.com/de/resources/digital-operations/learn/incident-postmortem/" hreflang="de" rel="alternate">
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<link href="https://www.pagerduty.com/resources/digital-operations/learn/incident-postmortem/" hreflang="x-default" rel="alternate">
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<title>What is an Incident Postmortem? | PagerDuty</title>
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<meta content="Streamlining the incident post-mortem process is key to helping teams get the most from their post-mortem time investment and learn from previous issues. Read on to learn why you should conduct post-mortems, best practices to follow, and what blameless post-mortems are all about." name="description">
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<meta name="description" content="Streamlining the incident post-mortem process is key to helping teams get the most from their post-mortem time investment and learn from previous issues. Read on to learn why you should conduct post-mortems, best practices to follow, and what blameless post-mortems are all about." />
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|
cp-key="dropdown-icon"
|
|
></label>
|
|
</li></menu>
|
|
</li>
|
|
|
|
<li cp-key="tools-menu-item">
|
|
<menu
|
|
id="tools-btns-menu"
|
|
aria-label="Search and Language"
|
|
cp-key="tools-menu"
|
|
>
|
|
<li cp-key="search-menu-item">
|
|
<a
|
|
href="/search/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_search"
|
|
cp-key="search-btn"
|
|
cp-set="menu-btn"
|
|
>
|
|
<svg
|
|
viewbox="0 0 24 24"
|
|
width="18"
|
|
height="18"
|
|
fill="none"
|
|
stroke="currentColor"
|
|
stroke-width="1.8"
|
|
>
|
|
<title>Search</title>
|
|
<circle cx="11" cy="11" r="8" vector-effect="non-scaling-stroke"></circle>
|
|
<path d="m21 21-4-4" vector-effect="non-scaling-stroke"></path>
|
|
</svg>
|
|
</a>
|
|
</li>
|
|
|
|
<li cp-key="lang-picker-menu-item">
|
|
<lang-picker>
|
|
<label
|
|
cp-key="lang-picker-btn"
|
|
cp-set="menu-btn"
|
|
>
|
|
<input
|
|
type="checkbox"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_lang_picker"
|
|
>
|
|
</label>
|
|
<lang-picker-options
|
|
class="z-modal round shadow-md px-4 py-2"
|
|
>
|
|
<menu><li>
|
|
<a
|
|
href="/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_lang_picker_english"
|
|
data-target="0"
|
|
class="block p-2 text-black hover:text-green"
|
|
>
|
|
English
|
|
</a>
|
|
</li>
|
|
<li>
|
|
<a
|
|
href="/de/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_lang_picker_deutsch"
|
|
data-target="1"
|
|
class="block p-2 text-black hover:text-green"
|
|
>
|
|
Deutsch
|
|
</a>
|
|
</li>
|
|
<li>
|
|
<a
|
|
href="/fr/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_lang_picker_francais"
|
|
data-target="2"
|
|
class="block p-2 text-black hover:text-green"
|
|
>
|
|
Français
|
|
</a>
|
|
</li>
|
|
<li>
|
|
<a
|
|
href="https://www.pagerduty.co.jp/"
|
|
target="_blank" data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_lang_picker_japanese"
|
|
data-target="3"
|
|
class="block p-2 text-black hover:text-green"
|
|
>
|
|
日本語
|
|
</a>
|
|
</li>
|
|
</menu>
|
|
</lang-picker-options>
|
|
</lang-picker>
|
|
</li>
|
|
|
|
<li cp-key="contact-menu-item">
|
|
<a
|
|
href="/contact-us/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_contact-us"
|
|
cp-key="contact-btn"
|
|
cp-set="menu-btn"
|
|
>
|
|
Contact Us
|
|
</a>
|
|
</li>
|
|
</menu>
|
|
</li>
|
|
|
|
<li cp-key="login-menu-item">
|
|
<a
|
|
href="https://app.pagerduty.com/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_log-in"
|
|
cp-key="login-btn"
|
|
cp-set="menu-btn"
|
|
>
|
|
Log In
|
|
</a>
|
|
</li>
|
|
|
|
<li cp-key="trial-menu-item">
|
|
<a
|
|
href="/sign-up/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_get-started"
|
|
cp-key="trial-btn"
|
|
cp-set="btn-primary menu-btn"
|
|
>
|
|
Start for Free
|
|
</a>
|
|
</li>
|
|
|
|
<li cp-key="mobile-menu-item">
|
|
<label
|
|
cp-key="mobile-btn"
|
|
cp-set="menu-btn"
|
|
>
|
|
<input type="checkbox" class="sr-only">
|
|
<svg
|
|
viewbox="0 0 24 24"
|
|
width="24"
|
|
height="24"
|
|
fill="none"
|
|
stroke="currentColor"
|
|
stroke-width="3"
|
|
>
|
|
<title>Mobile menu icon</title>
|
|
<path icon-closed d="M22 18H2m20-6H2M22 6H2" vector-effect="non-scaling-stroke"></path>
|
|
<path icon-opened d="m7 17L17 7m0 10L7 7" vector-effect="non-scaling-stroke"></path>
|
|
</svg>
|
|
</label>
|
|
</li>
|
|
</menu>
|
|
|
|
<nav-dropdowns
|
|
id="nav-dropdowns"
|
|
role="group"
|
|
aria-label="Dropdowns"
|
|
>
|
|
<noscript>
|
|
<label id="dropdown-visibility-close-btn"
|
|
class="container mx-auto px-4 pt-2 -mb-2 text-green hover:text-green-dark cursor-pointer flex">
|
|
<svg viewbox="0 0 24 24" width="24" height="24" class="block ml-auto">
|
|
<circle cx="12" cy="12" r="12" fill="currentColor"></circle>
|
|
<path d="m7 17L17 7m0 10L7 7" fill="none" stroke="white" stroke-width="2"></path>
|
|
</svg>
|
|
<input type="radio" name="dropdown-visibility" class="sr-only">
|
|
</label>
|
|
</noscript> <nav-dropdown id="dropdown-products" role="group" aria-label="Products">
|
|
<label cp-set="btn-primary subtab-visibility products-products">
|
|
<input
|
|
id="target-products-products"
|
|
type="radio"
|
|
name="dropdown-subtab-visibility"
|
|
checked data-track-event="nav-clicked-v4"
|
|
>
|
|
Products
|
|
</label> <toggle-details id="products-products">
|
|
<label>
|
|
<h2>Products</h2>
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<article top-bar="products">
|
|
<a
|
|
href="/platform/operations-cloud/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_ops-cloud"
|
|
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
|
|
<p>The platform for mission-critical work in the modern enterprise.</p></a>
|
|
</article>
|
|
|
|
<article sub-tab="products"> <a
|
|
href="/platform/incident-management/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_incident-management"
|
|
cp-set="link leaf-link" > <h3>Incident Management</h3>
|
|
<p>End-to-end orchestration for rapid issue resolution.</p></a>
|
|
<a
|
|
href="/ai/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_ai_at_pagerduty"
|
|
cp-set="link leaf-link" > <h3>AI at PagerDuty</h3>
|
|
<p>Revolutionize operations at the speed of AI.</p></a>
|
|
<a
|
|
href="/platform/automation/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_process-automation"
|
|
cp-set="link leaf-link" > <h3>Automation</h3>
|
|
<p>Accelerate critical work across the enterprise.</p></a>
|
|
<a
|
|
href="/platform/ai-agents/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_ai_agents"
|
|
cp-set="link leaf-link" > <h3>AI Agents</h3>
|
|
<p>Redefine operations with AI Agents that ignite growth.</p></a>
|
|
<a
|
|
href="/platform/business-ops/status-pages/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_status-pages"
|
|
cp-set="link leaf-link" > <h3>Status Pages</h3>
|
|
<p>A single source of truth for system status.</p></a>
|
|
<a
|
|
href="/platform/generative-ai/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_advance"
|
|
cp-set="link leaf-link" > <h3>PagerDuty Advance</h3>
|
|
<p>Generative AI for critical operations work.</p></a>
|
|
<a
|
|
href="/platform/business-ops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_csops"
|
|
cp-set="link leaf-link" > <h3>Customer Service Ops</h3>
|
|
<p>Bridge support and engineering teams.</p></a>
|
|
<a
|
|
href="/platform/aiops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_products_aiops"
|
|
cp-set="link leaf-link" > <h3>AIOps</h3>
|
|
<p>Reduce alert noise and accelerate triage.</p></a>
|
|
</article>
|
|
|
|
<article side-panel="products"> <a
|
|
href="/drops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_feature-product-drops"
|
|
> <nav-card cp-set="card img-card">
|
|
<card-header>
|
|
<img
|
|
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
|
|
alt="Learn more about new Generally Available and Early Access features"
|
|
width=""
|
|
height="334"
|
|
loading="lazy"
|
|
>
|
|
|
|
</card-header>
|
|
<card-body>
|
|
<h2>Monthly Product Drops</h2>
|
|
<p>Learn more about new Generally Available and Early Access features</p>
|
|
|
|
</card-body>
|
|
<card-footer>
|
|
➔
|
|
</card-footer>
|
|
</nav-card>
|
|
|
|
</a> <nav-card cp-set="card cta-card">
|
|
<card-header>
|
|
Work how you want with PagerDuty.
|
|
</card-header>
|
|
<card-body>
|
|
|
|
</card-body>
|
|
<card-footer>
|
|
<a
|
|
href="/integrations/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_bottom-bar_integrations"
|
|
cp-set="link btn-primary" >Explore our 750+ integrations</a>
|
|
</card-footer>
|
|
</nav-card>
|
|
|
|
|
|
</article>
|
|
</details-content>
|
|
</toggle-details>
|
|
<label cp-set="btn-primary subtab-visibility products-platform">
|
|
<input
|
|
id="target-products-platform"
|
|
type="radio"
|
|
name="dropdown-subtab-visibility"
|
|
data-track-event="nav-clicked-v4"
|
|
>
|
|
Platform
|
|
</label> <toggle-details id="products-platform">
|
|
<label>
|
|
<h2>Platform</h2>
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<article top-bar="products">
|
|
<a
|
|
href="/platform/operations-cloud/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_ops-cloud"
|
|
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
|
|
<p>The platform for mission-critical work in the modern enterprise.</p></a>
|
|
</article>
|
|
|
|
<article sub-tab="products"> <a
|
|
href="https://developer.pagerduty.com/"
|
|
target="_blank" data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_platform_developer-platform"
|
|
cp-set="link leaf-link" > <h3>Developer Platform</h3>
|
|
<p>Customize your PagerDuty experience.</p></a>
|
|
<a
|
|
href="/services/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_platform_prof-services"
|
|
cp-set="link leaf-link" > <h3>Professional Services</h3>
|
|
<p>Get more value from PagerDuty.</p></a>
|
|
<a
|
|
href="/security/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_platform_security"
|
|
cp-set="link leaf-link" > <h3>Security</h3>
|
|
<p>View our trust and compliance practices.</p></a>
|
|
<a
|
|
href="/enterprise/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_platform_enterprise-class"
|
|
cp-set="link leaf-link" > <h3>Enterprise Class</h3>
|
|
<p>Secure, reliable, extensible, and scalable.</p></a>
|
|
<a
|
|
href="/integrations/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_platform_integrations"
|
|
cp-set="link leaf-link" > <h3>Integrations</h3>
|
|
<p>Work how you want with PagerDuty.</p></a>
|
|
</article>
|
|
|
|
<article side-panel="products"> <a
|
|
href="/drops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_feature-product-drops"
|
|
> <nav-card cp-set="card img-card">
|
|
<card-header>
|
|
<img
|
|
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
|
|
alt="Learn more about new Generally Available and Early Access features"
|
|
width=""
|
|
height="334"
|
|
loading="lazy"
|
|
>
|
|
|
|
</card-header>
|
|
<card-body>
|
|
<h2>Monthly Product Drops</h2>
|
|
<p>Learn more about new Generally Available and Early Access features</p>
|
|
|
|
</card-body>
|
|
<card-footer>
|
|
➔
|
|
</card-footer>
|
|
</nav-card>
|
|
|
|
</a> <nav-card cp-set="card cta-card">
|
|
<card-header>
|
|
See how PagerDuty works for you.
|
|
</card-header>
|
|
<card-body>
|
|
|
|
</card-body>
|
|
<card-footer>
|
|
<a
|
|
href="/request-a-demo/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_products_bottom-bar_request_demo"
|
|
cp-set="link btn-primary" >Request a demo</a>
|
|
</card-footer>
|
|
</nav-card>
|
|
|
|
|
|
</article>
|
|
</details-content>
|
|
</toggle-details>
|
|
|
|
</nav-dropdown>
|
|
<nav-dropdown id="dropdown-solutions" role="group" aria-label="Solutions">
|
|
<toggle-details>
|
|
<label>
|
|
<h2>Solutions</h2>
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<article dropdown-column="nav_solutions_solutions">
|
|
<toggle-details>
|
|
<label>
|
|
<h3>Solutions</h3>
|
|
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<a
|
|
href="/solutions/incident-management-transformation"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_incident_management_transformation"
|
|
cp-set="link leaf-link" >Incident Management Transformation</a><a
|
|
href="/solutions/operations-center-modernization/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_operations_center_modernization"
|
|
cp-set="link leaf-link" >Operations Center Modernization</a><a
|
|
href="/solutions/automation-coe/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_automation_coe"
|
|
cp-set="link leaf-link" >Automation Standardization</a><a
|
|
href="/solutions/cx-operations/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_cx_experience"
|
|
cp-set="link leaf-link" >Customer Experience Operations</a><a
|
|
href="/solutions/digital-resilience/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_digital_resilience"
|
|
cp-set="link leaf-link" >Digital Operations Resiliency</a><a
|
|
href="/solutions/scaled-service-ownership/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_scaled_service_ownership"
|
|
cp-set="link leaf-link" >Scaled Service Ownership</a><a
|
|
href="/solutions/remote-location-operations-automation/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_solutions_remote_location_operations_automation"
|
|
cp-set="link leaf-link" >Remote-Location Operations</a>
|
|
</details-content>
|
|
</toggle-details>
|
|
|
|
</article>
|
|
<article dropdown-column="nav_solutions_use_cases">
|
|
<toggle-details>
|
|
<label>
|
|
<h3>Use Cases</h3>
|
|
|
|
<input type="checkbox">
|
|
</label>
|
|
<details-content>
|
|
<a
|
|
href="/use-cases/security-incident-management/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_security-incident-management"
|
|
cp-set="link leaf-link" >Security Incident Management</a><a
|
|
href="/use-cases/llmops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_llmops"
|
|
cp-set="link leaf-link" >LLMOps</a><a
|
|
href="/use-cases/dataops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_dataops"
|
|
cp-set="link leaf-link" >DataOps</a><a
|
|
href="/use-cases/finops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_finops"
|
|
cp-set="link leaf-link" >FinOps</a><a
|
|
href="/use-cases/complianceops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_complianceops"
|
|
cp-set="link leaf-link" >ComplianceOps</a><a
|
|
href="/use-cases/crisisops/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_use_cases_crisisops"
|
|
cp-set="link leaf-link" >CrisisOps</a><a
|
|
href="/use-cases/"
|
|
data-track-event="nav-clicked-v4"
|
|
data-track-props="nav_solutions_see_all_use_cases"
|
|
cp-set="link leaf-link" >See All Use Cases</a>
|
|
</details-content>
|
|
</toggle-details>
|
|
|
|
</article>
|
|
<article dropdown-column="nav_solutions_industries">
|
|
<toggle-details>
|
|
<label>
|
|
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data-track-event="nav-clicked-v4"
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data-track-props="nav_solutions_industry_retail"
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href="/industries/ai-infrastructure/"
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data-track-event="nav-clicked-v4"
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data-track-props="nav_solutions_industry_ai-infrastructure"
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cp-set="link leaf-link" >AI Infrastructure</a>
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<article side-panel=""> <a
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<card-body>
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<h2>Operational Integrity at FOX</h2>
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<p>Learn how strategic technology investments powered FOX's digital and operational transformation.</p>
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</card-body>
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<card-footer>
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</a> <nav-card cp-set="card cta-card">
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Work how you want with PagerDuty.
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data-track-event="nav-clicked-v4"
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data-track-props="nav_solutions_bottom-bar_integrations"
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cp-set="link btn-primary" >Explore our 750+ integrations</a>
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<nav-dropdown id="dropdown-pricing" role="group" aria-label="Pricing">
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>Pricing</a>
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cp-set="link leaf-link" > <h2>About us</h2>
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<p>We're empowering teams with the time and efficiency to build the future.</p>
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</a> <a
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href="/impact-hub/"
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data-track-event="nav-clicked-v4"
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data-track-props="nav_company_impact"
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cp-set="link leaf-link" > <h2>Our Impact</h2>
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<p>See how we are building resilience and accelerating change.</p>
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<article side-panel="nav_company"> <a
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href="/assets/fy26-pagerduty-impact-report.pdf"
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<card-body>
|
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<h2>FY26 Impact Report</h2>
|
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<p>Learn about our efforts around global employee engagement, sustainability, and more.</p>
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<card-footer>
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<nav-dropdown id="dropdown-resources" role="group" aria-label="Resources">
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cp-set="link leaf-link" >Library</a><a
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href="/blog/"
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data-track-event="nav-clicked-v4"
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data-track-props="nav_resources_resources_blog"
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cp-set="link leaf-link" >Blog</a><a
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href="/demo/"
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data-track-event="nav-clicked-v4"
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data-track-props="nav_resources_resources_demo"
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href="/resources/?type=webinar"
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data-track-event="nav-clicked-v4"
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data-track-props="nav_resources_resources_webinars"
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cp-set="link leaf-link" >Webinars</a><a
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href="/events/"
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data-track-event="nav-clicked-v4"
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data-track-props="nav_resources_resources_events"
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cp-set="link leaf-link" >Events</a><a
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href="/resources/?type=ebook"
|
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data-track-event="nav-clicked-v4"
|
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data-track-props="nav_resources_resources_ebooks"
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cp-set="link leaf-link" >Ebooks</a>
|
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</details-content>
|
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</toggle-details>
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</article>
|
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<article dropdown-column="nav_solutions_customers">
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<toggle-details>
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<label>
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<h3>Customer Stories</h3>
|
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<input type="checkbox">
|
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</label>
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<details-content>
|
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<a
|
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href="/customer/tui/"
|
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data-track-event="nav-clicked-v4"
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data-track-props="nav_solutions_customer_tui"
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cp-set="link leaf-link" >TUI</a><a
|
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href="/customer/zoom-video-communications/"
|
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data-track-event="nav-clicked-v4"
|
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data-track-props="nav_solutions_customer_zoom"
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cp-set="link leaf-link" >Zoom</a><a
|
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href="/customer/spotify-backstage/"
|
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data-track-event="nav-clicked-v4"
|
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data-track-props="nav_solutions_customer_spotify"
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cp-set="link leaf-link" >Spotify</a><a
|
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href="/customer/draftkings/"
|
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data-track-event="nav-clicked-v4"
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data-track-props="nav_solutions_customer_draftkings"
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cp-set="link leaf-link" >DraftKings</a><a
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href="/customer/australian-bank/"
|
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data-track-event="nav-clicked-v4"
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data-track-props="nav_solutions_customer_australian-bank"
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cp-set="link leaf-link" >Australian Bank</a><a
|
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href="/customer/vodafone/"
|
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data-track-event="nav-clicked-v4"
|
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data-track-props="nav_solutions_customer_vodafone"
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cp-set="link leaf-link" >Vodafone</a><a
|
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href="/customer/fox/"
|
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data-track-event="nav-clicked-v4"
|
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data-track-props="nav_solutions_customer_fox"
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cp-set="link leaf-link" >Fox Corporation</a><a
|
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href="/customers/"
|
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data-track-event="nav-clicked-v4"
|
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data-track-props="nav_solutions_customer_all-customers"
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cp-set="link leaf-link" >See All Customers</a>
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</details-content>
|
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</toggle-details>
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</article>
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<article dropdown-column="nav_resources_learning">
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<toggle-details>
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<label>
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<h3>Learning</h3>
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<input type="checkbox">
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</label>
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<details-content>
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<a
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href="/prompt-library/"
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data-track-event="nav-clicked-v4"
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data-track-props="nav_resources_use_case_library"
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cp-set="link leaf-link" >Template and Prompt Library</a><a
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href="https://university.pagerduty.com"
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target="_blank" data-track-event="nav-clicked-v4"
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data-track-props="nav_resources_learning_pd-university"
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cp-set="link leaf-link" >PagerDuty University</a><a
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href="https://community.pagerduty.com/"
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target="_blank" data-track-event="nav-clicked-v4"
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data-track-props="nav_resources_learning_community"
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cp-set="link leaf-link" >Community</a><a
|
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href="/ops-guides/"
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data-track-event="nav-clicked-v4"
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data-track-props="nav_resources_support_ops-guides"
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cp-set="link leaf-link" >Ops Guides</a><a
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href="https://support.pagerduty.com/"
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target="_blank" data-track-event="nav-clicked-v4"
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data-track-props="nav_resources_support_knowledge-base"
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cp-set="link leaf-link" >Knowledge Base</a>
|
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</details-content>
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</article>
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<article side-panel=""> <a
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> <nav-card cp-set="card img-card">
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<h2>PagerDuty on Tour</h2>
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<p>Get on-demand insights on AI-first operations.</p>
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data-track-props="nav_resources_bottom-bar_contact-us"
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cp-set="link btn-primary" >Contact Us</a>
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<h1 class="text-xl sm:text-3xl text-pretty mt-0">What is an Incident Postmortem?</h1>
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<div id="article-content" class="max-w-[75ch] break-words">
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<html><body><p>A <strong>postmortem </strong>(or post-mortem) is a process intended to help you learn from past incidents. It typically involves an analysis or discussion soon after an event has taken place.</p>
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<p><span style="font-weight: 400;">Postmortems typically involve blame-free analysis and discussion soon after an incident or event has taken place. An artifact is produced that includes a detailed description of exactly what went wrong in order to cause the incident, along with a list of steps to take in order to prevent a similar incident from occurring again in the future. An analysis of how your incident response process itself worked during the incident should also be included in the discussion. </span><b>The value of postmortems comes from helping institutionalize a culture of continuous improvement. </b><span style="font-weight: 400;">This way, teams are better prepared when another incident inevitably occurs with mission- or business-critical systems.</span></p>
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<p>As your systems scale and become more complex, failure is inevitable, assessment and remediation is more involved and time-consuming, and it becomes increasingly painful to repeat recurring mistakes. Not having data when you need it is expensive.</p>
|
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<p>Streamlining the postmortem process is key to helping your team get the most from their postmortem time investment: spending less time conducting the postmortem, while extracting more effective learnings, is a faster path to increased operational maturity. In fact, the true value of postmortems comes from helping institutionalize a positive culture around frequent and iterative improvement.</p>
|
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<h4 id="heading-0"><b>Why Do Postmortems?</b></h4>
|
|
<p><span style="font-weight: 400;">During <a href="https://www.pagerduty.com/resources/learn/what-is-incident-response/">incident response</a>, the team is 100% focused on restoring service. They should not be wasting time and mental energy thinking about how to do something optimally or performing a deep dive on what caused the incident. Doing this could further delay remediation efforts and convolute the resolution process. That’s why postmortems are essential—they provide a peacetime opportunity to reflect once the issue is no longer impacting users. </span><b>The postmortem process drives focus, instills a culture of learning, and identifies opportunities for improvement that otherwise would be lost.</b></p>
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<p><span style="font-weight: 400;">Without a postmortem you fail to recognize what you’re doing right, where you could improve, and most importantly, how to avoid making the same mistakes in the future. Writing an effective postmortem allows you to learn quickly from your mistakes and improve your systems and processes. A well-designed, blameless postmortem allows teams to continuously learn, serving as a way to iteratively improve your infrastructure and incident response process. Be sure to write detailed and accurate postmortems in order to get the most benefit out of them.</span></p>
|
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<p><strong>Organizations may refer to the postmortem process in slightly different ways:</strong></p>
|
|
<ul>
|
|
<li>Learning Review</li>
|
|
<li>After-Action Review</li>
|
|
<li>Incident Review</li>
|
|
<li>Incident Report</li>
|
|
<li>Post-Incident Review</li>
|
|
<li>Root Cause Analysis (or RCA)</li>
|
|
</ul>
|
|
<h4 class="h3" id="heading-1">Streamline the postmortem process</h4>
|
|
<p>The specifics around conducting postmortems vary from organization to organization. Regardless of the process, the primary purpose of postmortems should be learning, whether it’s about the systems being managed, the process being followed, or how the organization executes during a crisis. Additional goals, including identification and implementation of system or process improvements, may be realized depending on the process followed.</p>
|
|
<p>In general, an effective postmortem report tells a story. Incident postmortem reports should include the following:</p>
|
|
<ul>
|
|
<li><strong>A high-level summary of what happened</strong><br>
|
|
Which services and customers were affected? How long and severe was the issue? Who was involved in the response? How did we ultimately fix the problem?</li>
|
|
<li><strong>A root cause analysis </strong><br>
|
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What were the origins of failure? Why do we think this happened?</li>
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<li><strong>Steps taken to diagnose, assess, and resolve</strong><br>
|
|
What actions were taken? Which were effective? Which were detrimental?</li>
|
|
<li><strong>A timeline of significant activity </strong><br>
|
|
Centralize key activities from chat conversations, incident details, and more.</li>
|
|
<li><strong>Learnings and next steps </strong><br>
|
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What went well? What didn’t go well? How do we prevent this issue from happening again?</li>
|
|
</ul>
|
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<h4 class="h3" id="heading-2">The blameless postmortem</h4>
|
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<p>A <a href="https://www.pagerduty.com/blog/blameless-post-mortems-strategies-for-success/">blameless post-mortem</a> is critical for understanding failures by trying to understand how a mistake was made, instead of who made the mistake. “You ignore the ‘this person did that’ part,” explains PagerDuty Engineering Manager Arup Chakrabarti. “What matters most is the customer impact, and that’s what you focus on.” This is a crucial tool leveraged by many leading organizations such as Etsy, a pioneer for<a href="https://codeascraft.com/2012/05/22/blameless-postmortems/"> blameless postmortems</a>, for ensuring postmortems have the right tone, empowering engineers to give truly objective accounts of what happened by eliminating the fear of punishment.</p>
|
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<p>Some make the argument that the blameless postmortem <a href="https://techbeacon.com/blameless-postmortems-dont-work-heres-what-does">might not seem possible</a> because humans are hardwired for blame. They advocate “blame-aware” postmortems in which teams acknowledge the instinct to blame, but focus their attention onto actionable takeaways instead.</p>
|
|
<p>Whichever terminology resonates with your team, the key point is that postmortem discussions should be safe spaces in which teams can be completely honest and oriented around improving for the future instead of blaming others for the past.</p>
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<h4 id="heading-3"><b>When Do You Do a Postmortem?</b></h4>
|
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<p><span style="font-weight: 400;">Teams should conduct a postmortem after every major incident (any incident that is a Sev-2 or Sev-1). This includes any time incident response is triggered–even if it is later discovered that severity was actually lower, it was a false alarm, or it quickly recovered without intervention. A postmortem should not be neglected in these cases because it is still an opportunity to review what did and did not work well in the incident response process. If the incident should not have triggered incident response, it is worthwhile understanding why it did so monitoring can be tuned to avoid unnecessarily triggering incident response in the future. Doing this analysis and follow-up action will help prevent alert fatigue going forward.</span></p>
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<p><span style="font-weight: 400;">Postmortems are done shortly after the incident is resolved, while the context is still fresh for all responders. Just as resolving a major incident becomes top priority when it occurs, completing the postmortem is prioritized over planned work. Completing the postmortem is the final step of your incident response process. Delaying the postmortem delays key learning that will prevent the incident from recurring.</span></p>
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<h4 id="heading-4"><b>Who Is Responsible for the Postmortem?</b></h4>
|
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<p><span style="font-weight: 400;">At the end of a major incident call, or very shortly after, the </span><a href="https://response.pagerduty.com/training/incident_commander/"><span style="font-weight: 400;">Incident Commander</span></a><span style="font-weight: 400;"> selects and directly notifies one responder to own the postmortem. Note that the postmortem owner is not solely responsible for completing the postmortem themselves. </span><b>Writing a postmortem is a collaborative effort</b><span style="font-weight: 400;"> and should include everyone involved in the incident response. While engineering will lead the analysis, the postmortem process should involve management, customer support, and business communications teams. The postmortem owner coordinates with everyone who needs to be involved to ensure it is completed in a timely manner.</span></p>
|
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<p><span style="font-weight: 400;">It is important to designate a single owner to avoid the bystander effect. If you ask all responders or a team to do the postmortem, you risk everyone assuming someone else is doing it, therefore no one does. When selecting an owner you may choose a single individual who meets any of the following criteria:</span></p>
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<ul>
|
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<li style="font-weight: 400;"><span style="font-weight: 400;">Took a leadership role investigating during the incident</span></li>
|
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<li style="font-weight: 400;"><span style="font-weight: 400;">Performed a task that led to stabilizing the service</span></li>
|
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<li style="font-weight: 400;"><span style="font-weight: 400;">Was the primary on-call responder for the most heavily affected service</span></li>
|
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<li style="font-weight: 400;"><span style="font-weight: 400;">Manually triggered the incident to initiate incident response</span></li>
|
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</ul>
|
|
<p><span style="font-weight: 400;">Doing the postmortem is not a punishment, and the owner is not the person that “caused” the incident. Effective postmortems are blameless. In complex systems, there is never a single cause, but a combination of factors that lead to failure. The owner is simply an accountable individual who performs select administrative tasks, follows up for information, and drives the postmortem to completion. Writing the postmortem will ultimately be a collaborative effort, but selecting a single owner to orchestrate this collaboration helps ensure it is done.</span></p>
|
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<h4 class="h3" id="heading-5">Best practices and more</h4>
|
|
<p>PageDuty offers a completely free <a href="https://www.pagerduty.com/resources/ebook/post-mortem-handbook/">postmortem handbook</a> that shares industry best practices and includes a <a href="https://www.pagerduty.com/resources/ebook/post-mortem-template">postmortem template</a>. Use it to help you formalize your own postmortem process to make it as easy as possible for your team to respond to issues. Even better, postmortems are now part of the PagerDuty platform — sign up for a <a href="https://www.pagerduty.com/free-trial/">free 14-day trial</a> and streamline the entire postmortem process with automated timeline building, collaborative editing, actionable insights, and more.</p>
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href="https://www.pagerduty.com/platform/generative-ai/"
|
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hreflang="en"
|
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
|
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>
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Generative AI
|
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</a>
|
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<a
|
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href="https://www.pagerduty.com/whats-new/"
|
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hreflang="en"
|
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
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What's New
|
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</a>
|
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</section>
|
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<section
|
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id="footer-solutions"
|
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cp-key="main-footer-column"
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>
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<h2
|
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cp-key="column-heading"
|
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cp-set="heading"
|
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>Solutions</h2>
|
|
<a
|
|
href="https://www.pagerduty.com/solutions/incident-management-transformation/"
|
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
|
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Incident Management Transformation
|
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</a>
|
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<a
|
|
href="https://www.pagerduty.com/solutions/operations-center-modernization/"
|
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hreflang="en"
|
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rel=""
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cp-key="column-link"
|
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cp-set="link-primary link-column"
|
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>
|
|
Operations Center Modernization
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/solutions/automation-coe/"
|
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hreflang="en"
|
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rel=""
|
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cp-key="column-link"
|
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cp-set="link-primary link-column"
|
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>
|
|
Automation Standardization
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/solutions/cx-operations/"
|
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hreflang="en"
|
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rel=""
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cp-key="column-link"
|
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cp-set="link-primary link-column"
|
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>
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Customer Experience Operations
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/solutions/digital-resilience/"
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hreflang="en"
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rel=""
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cp-key="column-link"
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cp-set="link-primary link-column"
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>
|
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Digital Operations Resiliency
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/solutions/scaled-service-ownership/"
|
|
hreflang="en"
|
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rel=""
|
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cp-key="column-link"
|
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cp-set="link-primary link-column"
|
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>
|
|
Scaled Service Ownership
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/solutions/remote-location-operations-automation/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
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cp-set="link-primary link-column"
|
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>
|
|
Remote-Location Operations
|
|
</a>
|
|
</section>
|
|
<section
|
|
id="footer-resources"
|
|
cp-key="main-footer-column"
|
|
>
|
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<h2
|
|
cp-key="column-heading"
|
|
cp-set="heading"
|
|
>Resources</h2>
|
|
<a
|
|
href="https://www.pagerduty.com/resources/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Resources Library
|
|
</a>
|
|
<a
|
|
href="https://community.pagerduty.com"
|
|
hreflang="en"
|
|
rel="noopener"
|
|
target="_blank" cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Community Forum
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/on-tour/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
PagerDuty On Tour
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/customers/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Customer Stories
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/integrations/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Integration Guides
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/prompt-library/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Automation Library
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/blog/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Blog
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/demo/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Watch Demo
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/request-a-demo/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Request a Demo
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/use-cases/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Use Cases
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/events/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Events
|
|
</a>
|
|
</section>
|
|
<section
|
|
id="footer-company"
|
|
cp-key="main-footer-column"
|
|
>
|
|
<h2
|
|
cp-key="column-heading"
|
|
cp-set="heading"
|
|
>Company</h2>
|
|
<a
|
|
href="https://www.pagerduty.com/company/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
About PagerDuty
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/in-perspective/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Thought Leadership
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/newsroom/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Newsroom
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/events/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Events
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/foundation/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
PagerDuty.org
|
|
</a>
|
|
<a
|
|
href="https://investor.pagerduty.com/"
|
|
hreflang="en"
|
|
rel="noopener"
|
|
target="_blank" cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Investor Relations
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/leadership/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Leadership
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/pagerduty-supplier-hub/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Suppliers
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/careers/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Careers
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/company/awards/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Awards
|
|
</a>
|
|
</section>
|
|
<section
|
|
id="footer-support"
|
|
cp-key="main-footer-column"
|
|
>
|
|
<h2
|
|
cp-key="column-heading"
|
|
cp-set="heading"
|
|
>Support</h2>
|
|
<a
|
|
href="https://status.pagerduty.com/"
|
|
hreflang="en"
|
|
rel="noopener"
|
|
target="_blank" cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
System Status
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/support/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Help & Support
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/partner-with-pagerduty/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Partner with PagerDuty
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/contact-us/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Contact Us
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/legal/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Legal
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/services/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Services
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/faq/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
FAQs
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/accessibility-statement/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Accessibility
|
|
</a>
|
|
<a
|
|
href="https://www.pagerduty.com/ops-guides/"
|
|
hreflang="en"
|
|
rel=""
|
|
cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Ops Guides
|
|
</a>
|
|
<a
|
|
href="https://university.pagerduty.com"
|
|
hreflang="en"
|
|
rel="noopener"
|
|
target="_blank" cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
PagerDuty University
|
|
</a>
|
|
<a
|
|
href="https://support.pagerduty.com"
|
|
hreflang="en"
|
|
rel="noopener"
|
|
target="_blank" cp-key="column-link"
|
|
cp-set="link-primary link-column"
|
|
>
|
|
Knowledge Base
|
|
</a>
|
|
</section>
|
|
</nav>
|
|
|
|
<article
|
|
cp-key="main-footer-misc"
|
|
cp-set="container"
|
|
>
|
|
<user-prefs>
|
|
<footer-lang-select id="footer-lang-select">
|
|
<select
|
|
id="lang-selector"
|
|
name="lang-switcher"
|
|
cp-key="lang-selector"
|
|
>
|
|
<option disabled selected>
|
|
Change language
|
|
</option>
|
|
<option value="en">
|
|
English
|
|
</option>
|
|
<option value="fr">
|
|
Française
|
|
</option>
|
|
<option value="de">
|
|
Deutsche
|
|
</option>
|
|
<option value="ja">
|
|
日本語
|
|
</option>
|
|
</select>
|
|
</footer-lang-select>
|
|
|
|
<color-scheme-select>
|
|
|
|
</color-scheme-select>
|
|
</user-prefs>
|
|
|
|
<p
|
|
id="footer-social"
|
|
cp-key="footer-social"
|
|
>
|
|
<a
|
|
href="https://www.facebook.com/PagerDuty/"
|
|
hreflang="en"
|
|
target="_blank"
|
|
rel="noopener"
|
|
cp-key="social-link"
|
|
cp-set="link-primary"
|
|
css-key="facebook-link"
|
|
>
|
|
<svg height="24" width="21" viewbox="-96 0 512 512">
|
|
<title>Facebook</title>
|
|
<path d="M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z"
|
|
fill="currentColor"/>
|
|
</svg>
|
|
|
|
</a>
|
|
<a
|
|
href="https://x.com/pagerduty"
|
|
hreflang="en"
|
|
target="_blank"
|
|
rel="noopener"
|
|
cp-key="social-link"
|
|
cp-set="link-primary"
|
|
css-key="x-link"
|
|
>
|
|
<svg height="24" width="19" viewBox="0 0 31.64 28.6"><g>
|
|
<title>X</title><path fill="currentColor" d="M24.91,0h4.85l-10.6,12.11,12.47,16.48h-9.76l-7.65-10-8.75,10H.62l11.34-12.96L0,0h10.01l6.91,9.14L24.91,0ZM23.21,25.69h2.69L8.55,2.75h-2.88l17.55,22.94Z" stroke-width="0"/></g>
|
|
</svg>
|
|
|
|
</a>
|
|
<a
|
|
href="https://www.instagram.com/pagerduty/"
|
|
hreflang="en"
|
|
target="_blank"
|
|
rel="noopener"
|
|
cp-key="social-link"
|
|
cp-set="link-primary"
|
|
css-key="instagram-link"
|
|
>
|
|
<svg height="24" viewbox="0 0 448 512">
|
|
<title>Instagram</title>
|
|
<path d="M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z"
|
|
fill="currentColor"/>
|
|
</svg>
|
|
|
|
</a>
|
|
<a
|
|
href="https://www.linkedin.com/company/pagerduty"
|
|
hreflang="en"
|
|
target="_blank"
|
|
rel="noopener"
|
|
cp-key="social-link"
|
|
cp-set="link-primary"
|
|
css-key="linkedin-link"
|
|
>
|
|
<svg height="24" viewbox="0 0 448 512">
|
|
<title>LinkedIn</title>
|
|
<path d="M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z"
|
|
fill="currentColor"/>
|
|
</svg>
|
|
|
|
</a>
|
|
</p>
|
|
|
|
<p cp-key="footer-copyright">
|
|
© 2026 PagerDuty, Inc. All rights reserved.
|
|
</p>
|
|
</article>
|
|
|
|
<nav
|
|
cp-key="main-footer-legal"
|
|
cp-set="container"
|
|
>
|
|
<a
|
|
class=""
|
|
href="https://www.pagerduty.com/privacy-policy/"
|
|
cp-key="legal-link"
|
|
cp-set="link-primary link-column"
|
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