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y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>In the world of software engineering, ownership is often debated but rarely well-defined. We see organizations struggle with accountability—some blame SREs for reliability gaps, others push on-call burden onto developers, and many simply lack clarity on who owns what.</p><p><span>The root of these problems? </span><strong>Broken Ownership.</strong></p><p><span>To build and maintain reliable systems, organizations must align </span><strong>responsibility with control</strong><span>. This is where the </span><strong>Ownership Trio</strong><span>—</span><strong>Mandate, Knowledge, </strong><span>and</span><strong> Accountability</strong><span>—comes in. If any of these three elements is missing, ownership breaks down, leading to inefficiencies, poor reliability, and operational burnout.</span></p><p><span>Let’s explore why ownership matters, how it breaks, and how the </span><strong>Ownership Trio</strong><span> provides a framework for fixing it.</span></p><h2 class="header-anchor-post">The Problem: Broken ownership<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§the-problem-broken-ownership" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/the-problem-broken-ownership" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p>Ownership fails when teams are held responsible for something they don’t control, when they lack the knowledge to act effectively, or when they aren’t accountable for the consequences of their actions.</p><h3 class="header-anchor-post"><strong>Responsibility without control</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§responsibility-without-control" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/responsibility-without-control" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h3><p>A team is told they are responsible for reliability, but they lack authority over key decisions—such as infrastructure changes, deployment pipelines, or observability tooling. They get paged at 3 AM for an issue but can’t fix the root cause.</p><ul><li><p><span> </span><strong>Example:</strong><span> An application team relies on a central DevOps group for deployments. They own uptime targets but can’t control when or how their services are deployed.</span></p></li><li><p><strong>Impact:</strong><span> Blame-shifting, inefficiency, and slow response to incidents.</span></p></li></ul><h3 class="header-anchor-post"><strong>Control without knowledge</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§control-without-knowledge" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/control-without-knowledge" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h3><p>A team has full ownership of a service but lacks the necessary expertise in incident management, monitoring, or capacity planning. They deploy frequently but aren’t trained to handle outages effectively.</p><ul><li><p><strong>Example:</strong><span> A newly formed product team manages its own infrastructure but doesn’t understand how to set up meaningful alerts or optimize auto-scaling.</span></p></li><li><p><strong>Impact:</strong><span> Increased downtime, longer incident resolution times, and unnecessary on-call stress.</span></p></li></ul><h3 class="header-anchor-post">Actions without accountability<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§actions-without-accountability" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/actions-without-accountability" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h3><p>A team makes decisions that affect reliability but doesn’t experience the operational consequences. They push features at breakneck speed, but when failures happen, someone else—often an SRE or operations team—has to clean up the mess.</p><ul><li><p><strong>Example:</strong><span> A development team builds a microservice, but another team handles on-call duties. Developers don’t experience the impact of poorly tuned alerts or inadequate failover strategies.</span></p></li><li><p><strong>Impact:</strong><span> Fragile systems, operational silos, and recurring incidents.</span></p></li></ul><p>If any of these failure modes exist, ownership is broken, and reliability will suffer.</p><h2 class="header-anchor-post">Ownership trio<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§ownership-trio" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/ownership-trio" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>To ensure </span><strong>effective ownership</strong><span>, teams need three critical components:</span></p><h3 class="header-anchor-post"><strong>Mandate: The power to act</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§mandate-the-power-to-act" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/mandate-the-power-to-act" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h3><p>You cannot be responsible for something you don’t control. Ownership starts with giving teams the authority to make meaningful decisions about the systems they are accountable for.</p><ul><li><p>Developers should have full control over deployments, alerting, and infrastructure choices.</p></li><li><p>Teams must be empowered to define and enforce their own reliability policies.</p></li><li><p>SREs and platform teams should enable, not block—providing tools, guardrails, and expertise.</p></li></ul><h3 class="header-anchor-post"><strong>Knowledge: The ability to act effectively</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§knowledge-the-ability-to-act-effectively" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/knowledge-the-ability-to-act-effectively" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h3><p>You cannot use your mandate effectively if you don’t understand the system. Ownership means investing in operational knowledge, so teams can build, maintain, and troubleshoot their services with confidence.</p><ul><li><p>Teams should be trained in observability, capacity planning, and incident response.</p></li><li><p>Engineers should experience real-world operational scenarios—e.g., game days, failure injections, or postmortem deep dives.</p></li><li><p>A self-service platform should enable teams to configure and manage their own infrastructure without unnecessary toil.</p></li></ul><h3 class="header-anchor-post"><strong>Accountability: The Incentive to Improve</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§accountability-the-incentive-to-improve" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/accountability-the-incentive-to-improve" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h3><p>You only gain knowledge if you are fully responsible for the consequences of your decisions. Ownership means teams feel the direct impact of their design and operational choices—both positive and negative.</p><ul><li><p>Developers should be on-call for their own services—not just SREs or centralized ops teams.</p></li><li><p>Postmortems should focus on learning and systemic improvements, not blame.</p></li><li><p>Teams should have clear service-level objectives (SLOs) that balance innovation and reliability.</p></li></ul><p><span>Without </span><strong>mandate, knowledge, and accountability</strong><span>, ownership will always be shallow—leading to </span><strong>burnout, frustration, and unreliable systems</strong><span>.</span></p><h3 class="header-anchor-post">Aligning Ownership with Reliability Strategy<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§aligning-ownership-with-reliability-strategy" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/aligning-ownership-with-reliability-strategy" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h3><p>Different organizations adopt different models based on scale, maturity, and operational constraints. The key is ensuring the Ownership Trio is intact—regardless of structure.</p><h4 class="header-anchor-post"><strong>Platform Engineering: Self-Service</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§platform-engineering-self-service" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/platform-engineering-self-service" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h4><p>For “You build, you own it“ to work at scale, developers must not be overwhelmed by operational burden. A strong platform engineering function can provide:</p><ul><li><p><strong>Automated infrastructure provisioning</strong><span> so teams don’t have to reinvent deployment pipelines.</span></p></li><li><p><strong>Unified observability</strong><span> with standardized dashboards, tracing, and alerting.</span></p></li><li><p><strong>Incident tooling</strong><span> that reduces toil—e.g., automated runbooks, self-healing capabilities.</span></p></li></ul><h4 class="header-anchor-post"><strong>SRE as an Enabler, Not a Gatekeeper</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§sre-as-an-enabler-not-a-gatekeeper" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/sre-as-an-enabler-not-a-gatekeeper" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h4><p>Instead of owning production support, SREs should enable teams to succeed by:</p><ul><li><p><strong>Coaching developers</strong><span> on production readiness, incident handling, and reliability best practices.</span></p></li><li><p><strong>Designing reliability standards</strong><span> that teams adopt—rather than enforcing rigid approvals.</span></p></li><li><p><strong>Providing shared tooling</strong><span> for capacity planning, alert tuning, and chaos engineering.</span></p></li></ul><p>This allows development teams to own their services without being left unsupported.</p><h4 class="header-anchor-post"><strong>Blameless &amp; Continuous Learning Culture</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§blameless-and-continuous-learning-culture" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/blameless-and-continuous-learning-culture" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h4><p>Accountability should never be about punishment—it should be about learning and systemic improvement.</p><ul><li><p><strong>Postmortems</strong><span> should identify process and tooling gaps, not just human mistakes.</span></p></li><li><p><strong>Operational pain</strong><span> should drive engineering investments—e.g., reducing alert fatigue, automating fixes.</span></p></li><li><p><span>Teams should share </span><strong>reliability learnings</strong><span> org-wide, fostering a culture of resilience.</span></p></li></ul><h2 class="header-anchor-post"><strong>Final Thoughts: Ownership Is the Foundation of Reliability</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§final-thoughts-ownership-is-the-foundation-of-reliability" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/final-thoughts-ownership-is-the-foundation-of-reliability" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>At the heart of every reliable system is </span><strong>clear and effective ownership</strong><span>. Whether your team follows “You Build It, You Own It”, SRE, or a hybrid model, reliability suffers when ownership is unclear, incomplete, or broken.</span></p><p><span>To fix this, organizations must apply the</span><strong> Ownership Trio</strong><span>:</span></p><ul><li><p><strong>Mandate:</strong><span> Ensure teams have real control over their services.</span></p></li><li><p><strong>Knowledge:</strong><span> Invest in operational expertise and learning.</span></p></li><li><p><strong>Accountability:</strong><span> Align incentives so teams experience the impact of their decisions.</span></p></li></ul><p>When ownership is structured correctly, reliability becomes a natural outcome—not an afterthought.</p><h3 class="header-anchor-post"><strong>Now, Over to You</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§now-over-to-you" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/now-over-to-you" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h3><p>How does your team structure ownership? Have you experienced broken ownership in your org? Let’s discuss how we can create better ownership models for more reliable systems. 🚀</p><h3 class="header-anchor-post">Follow me on<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§follow-me-on" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/follow-me-on" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h3><p><a href="https://www.linkedin.com/in/spirosoik/">LinkedIn</a></p><p><a href="https://twitter.com/spirosoik">Twitter/X</a></p><h3 class="header-anchor-post"><strong>Contact me!</strong><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§contact-me" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thereliabilityengineering.substack.com/i/156514701/contact-me" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h3><ul><li><p><span>I advise startups, coach leaders and help in lots of ways. Also if you want to start adopting a culture of reliability and AI, feel free to </span><a href="https://mentors.to/spirosoik">Contact me</a><span>.</span></p></li></ul></div></div><div class="visibility-check"></div></div><div class="post-footer"><div class="pencraft pc-display-flex pc-gap-16 pc-paddingTop-16 pc-paddingBottom-16 pc-justifyContent-space-between pc-alignItems-center pc-reset flex-grow-rzmknG border-top-detail-themed-k9TZAY border-bottom-detail-themed-Ua9186 post-ufi"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><div class="like-button-container post-ufi-button style-button"><button tabindex="0" type="button" aria-label="Like (7)" aria-pressed="false" class="pencraft pc-reset pencraft post-ufi-button style-button has-label with-border"><svg aria-hidden="true" style="height:20px;width:20px;" width="20" height="20" viewBox="0 0 24 24" fill="#000000" stroke-width="2" stroke="#000" xmlns="http://www.w3.org/2000/svg" class="icon"><g><svg 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href="https://thereliabilityengineering.substack.com/p/the-ownership-trio/comment/208688536" rel="nofollow" title="Feb 2, 2026, 5:44 AM" class="pencraft pc-reset color-secondary-ls1g8s decoration-hover-underline-ClDVRM reset-IxiVJZ"><span class="pencraft pc-reset color-secondary-ls1g8s line-height-20-t4M0El font-text-qe4AeH size-13-hZTUKr weight-regular-mUq6Gb nowrap-QngyoB reset-IxiVJZ">Feb 2</span></a></div></div><div class="pencraft pc-display-flex pc-gap-4 pc-reset"><button tabindex="-1" type="button" class="pencraft pc-display-flex pc-gap-4 pc-height-20 pc-paddingLeft-6 pc-paddingRight-6 pc-paddingTop-2 pc-paddingBottom-2 pc-alignItems-center pc-reset font-text-qe4AeH size-11-NuY2Zx weight-medium-fw81nC pencraft tag-XbOVLt theme_accent-Y2sqZY priority_secondary-outline-RpooJS pencraft pc-display-flex pc-height-20 pc-paddingLeft-6 pc-paddingRight-6 pc-paddingTop-2 pc-paddingBottom-2 pc-gap-4 pc-alignItems-center pc-reset cursor-inherit-LxLBJ6 pc-borderRadius-xs font-text-qe4AeH size-11-NuY2Zx weight-medium-fw81nC"><div class="pencraft pc-display-flex pc-alignItems-center pc-reset leading-mI5Ihl fillIcon-dQ0mii"><svg aria-hidden="true" style="height:14px;width:14px;" width="14" height="14" viewBox="0 0 20 20" fill="var(--color-fg-primary)" stroke-width="2.5" stroke="#000" xmlns="http://www.w3.org/2000/svg"><g><path stroke="none" d="M9.99915 16.7256C9.90515 16.7256 9.79102 16.692 9.65674 16.6249C9.52246 16.5622 9.3949 16.4906 9.27405 16.41C8.02974 15.6044 6.94657 14.7584 6.02454 13.8722C5.10697 12.9815 4.3953 12.0662 3.88953 11.1262C3.38375 10.1818 3.13086 9.23067 3.13086 8.27283C3.13086 7.63725 3.23157 7.05762 3.43298 6.53394C3.63888 6.01025 3.92086 5.55819 4.27893 5.17773C4.64148 4.79728 5.05774 4.50635 5.52771 4.30493C6.00216 4.09904 6.51241 3.99609 7.05847 3.99609C7.73433 3.99609 8.31844 4.16618 8.81079 4.50635C9.30762 4.84652 9.70374 5.28963 9.99915 5.83569C10.299 5.28516 10.6951 4.84204 11.1875 4.50635C11.6843 4.16618 12.2707 3.99609 12.9465 3.99609C13.4836 3.99609 13.9894 4.09904 14.4639 4.30493C14.9428 4.50635 15.3613 4.79728 15.7194 5.17773C16.0774 5.55819 16.3572 6.01025 16.5586 6.53394C16.7645 7.05762 16.8674 7.63725 16.8674 8.27283C16.8674 9.23067 16.6145 10.1818 16.1088 11.1262C15.603 12.0662 14.8891 12.9815 13.967 13.8722C13.0495 14.7584 11.9708 15.6044 10.731 16.41C10.6056 16.4906 10.4758 16.5622 10.3416 16.6249C10.2118 16.692 10.0976 16.7256 9.99915 16.7256Z"></path></g></svg></div>Liked by Spiros Economakis</button></div></div><div class="pencraft pc-display-flex pc-flexDirection-column pc-reset flex-grow-rzmknG"></div><div class="pencraft pc-display-flex pc-reset comment-menu-trigger-container triggerContainer-eX588u"><button tabindex="0" type="button" aria-label="Ellipsis" id="radix-P0-83" aria-haspopup="menu" aria-expanded="false" data-state="closed" class="pencraft pc-reset pencraft trigger-j08Uop iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_quaternary-kpMibu"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-ellipsis"><circle cx="12" cy="12" r="1"></circle><circle cx="19" cy="12" r="1"></circle><circle cx="5" cy="12" r="1"></circle></svg></button></div></div><div class="comment-body expanded"><p><span>Great work. 🙌 A couple of relevant links from my side:</span></p><p><span>- &quot;You build it, you own it&quot;: <a href="https://blog.alexewerlof.com/p/you-build-it-you-own-it" target="_blank" rel="nofollow ugc noopener" class="linkified">https://blog.alexewerlof.com/p/you-build-it-you-own-it</a></span></p><p><span>- The subtle but important difference between accountability and responsibility: <a href="https://blog.alexewerlof.com/p/accountable-vs-responsible" target="_blank" rel="nofollow ugc noopener" class="linkified">https://blog.alexewerlof.com/p/accountable-vs-responsible</a></span></p><p><span>- What happens when one or two elements of ownership are missing? <a href="https://blog.alexewerlof.com/p/broken-ownership" target="_blank" rel="nofollow ugc noopener" class="linkified">https://blog.alexewerlof.com/p/broken-ownership</a></span></p></div><div class="pencraft pc-display-flex pc-gap-16 pc-paddingTop-8 pc-justifyContent-flex-start pc-alignItems-center pc-reset comment-actions withShareButton-hQzuEn"><span class="pencraft pc-reset decoration-hover-underline-ClDVRM reset-IxiVJZ"><a class="pencraft pc-reset link-_X6et2 link-LIBpto"><div class="pencraft pc-display-flex pc-gap-6 pc-alignItems-center pc-reset"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="var(--color-fg-secondary-themed)" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-message-circle"><path d="M7.9 20A9 9 0 1 0 4 16.1L2 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class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><p>In the world of software engineering, ownership is often debated but rarely well-defined. We see organizations struggle with accountability\u2014some blame SREs for reliability gaps, others push on-call burden onto developers, and many simply lack clarity on who owns what.</p><p>The root of these problems? <strong>Broken Ownership.</strong></p><p>To build and maintain reliable systems, organizations must align <strong>responsibility with control</strong>. This is where the <strong>Ownership Trio</strong>\u2014<strong>Mandate, Knowledge, </strong>and<strong> Accountability</strong>\u2014comes in. If any of these three elements is missing, ownership breaks down, leading to inefficiencies, poor reliability, and operational burnout.</p><p>Let\u2019s explore why ownership matters, how it breaks, and how the <strong>Ownership Trio</strong> provides a framework for fixing it.</p><h2>The Problem: Broken ownership</h2><p>Ownership fails when teams are held responsible for something they don\u2019t control, when they lack the knowledge to act effectively, or when they aren\u2019t accountable for the consequences of their actions.</p><h3><strong>Responsibility without control</strong></h3><p>A team is told they are responsible for reliability, but they lack authority over key decisions\u2014such as infrastructure changes, deployment pipelines, or observability tooling. They get paged at 3 AM for an issue but can\u2019t fix the root cause.</p><ul><li><p> <strong>Example:</strong> An application team relies on a central DevOps group for deployments. They own uptime targets but can\u2019t control when or how their services are deployed.</p></li><li><p><strong>Impact:</strong> Blame-shifting, inefficiency, and slow response to incidents.</p></li></ul><h3><strong>Control without knowledge</strong></h3><p>A team has full ownership of a service but lacks the necessary expertise in incident management, monitoring, or capacity planning. They deploy frequently but aren\u2019t trained to handle outages effectively.</p><ul><li><p><strong>Example:</strong> A newly formed product team manages its own infrastructure but doesn\u2019t understand how to set up meaningful alerts or optimize auto-scaling.</p></li><li><p><strong>Impact:</strong> Increased downtime, longer incident resolution times, and unnecessary on-call stress.</p></li></ul><h3>Actions without accountability</h3><p>A team makes decisions that affect reliability but doesn\u2019t experience the operational consequences. They push features at breakneck speed, but when failures happen, someone else\u2014often an SRE or operations team\u2014has to clean up the mess.</p><ul><li><p><strong>Example:</strong> A development team builds a microservice, but another team handles on-call duties. Developers don\u2019t experience the impact of poorly tuned alerts or inadequate failover strategies.</p></li><li><p><strong>Impact:</strong> Fragile systems, operational silos, and recurring incidents.</p></li></ul><p>If any of these failure modes exist, ownership is broken, and reliability will suffer.</p><h2>Ownership trio</h2><p>To ensure <strong>effective ownership</strong>, teams need three critical components:</p><h3><strong>Mandate: The power to act</strong></h3><p>You cannot be responsible for something you don\u2019t control. Ownership starts with giving teams the authority to make meaningful decisions about the systems they are accountable for.</p><ul><li><p>Developers should have full control over deployments, alerting, and infrastructure choices.</p></li><li><p>Teams must be empowered to define and enforce their own reliability policies.</p></li><li><p>SREs and platform teams should enable, not block\u2014providing tools, guardrails, and expertise.</p></li></ul><h3><strong>Knowledge: The ability to act effectively</strong></h3><p>You cannot use your mandate effectively if you don\u2019t understand the system. Ownership means investing in operational knowledge, so teams can build, maintain, and troubleshoot their services with confidence.</p><ul><li><p>Teams should be trained in observability, capacity planning, and incident response.</p></li><li><p>Engineers should experience real-world operational scenarios\u2014e.g., game days, failure injections, or postmortem deep dives.</p></li><li><p>A self-service platform should enable teams to configure and manage their own infrastructure without unnecessary toil.</p></li></ul><h3><strong>Accountability: The Incentive to Improve</strong></h3><p>You only gain knowledge if you are fully responsible for the consequences of your decisions. Ownership means teams feel the direct impact of their design and operational choices\u2014both positive and negative.</p><ul><li><p>Developers should be on-call for their own services\u2014not just SREs or centralized ops teams.</p></li><li><p>Postmortems should focus on learning and systemic improvements, not blame.</p></li><li><p>Teams should have clear service-level objectives (SLOs) that balance innovation and reliability.</p></li></ul><p>Without <strong>mandate, knowledge, and accountability</strong>, ownership will always be shallow\u2014leading to <strong>burnout, frustration, and unreliable systems</strong>.</p><h3>Aligning Ownership with Reliability Strategy</h3><p>Different organizations adopt different models based on scale, maturity, and operational constraints. The key is ensuring the Ownership Trio is intact\u2014regardless of structure.</p><h4><strong>Platform Engineering: Self-Service</strong></h4><p>For \u201CYou build, you own it\u201C to work at scale, developers must not be overwhelmed by operational burden. A strong platform engineering function can provide:</p><ul><li><p><strong>Automated infrastructure provisioning</strong> so teams don\u2019t have to reinvent deployment pipelines.</p></li><li><p><strong>Unified observability</strong> with standardized dashboards, tracing, and alerting.</p></li><li><p><strong>Incident tooling</strong> that reduces toil\u2014e.g., automated runbooks, self-healing capabilities.</p></li></ul><h4><strong>SRE as an Enabler, Not a Gatekeeper</strong></h4><p>Instead of owning production support, SREs should enable teams to succeed by:</p><ul><li><p><strong>Coaching developers</strong> on production readiness, incident handling, and reliability best practices.</p></li><li><p><strong>Designing reliability standards</strong> that teams adopt\u2014rather than enforcing rigid approvals.</p></li><li><p><strong>Providing shared tooling</strong> for capacity planning, alert tuning, and chaos engineering.</p></li></ul><p>This allows development teams to own their services without being left unsupported.</p><h4><strong>Blameless &amp; Continuous Learning Culture</strong></h4><p>Accountability should never be about punishment\u2014it should be about learning and systemic improvement.</p><ul><li><p><strong>Postmortems</strong> should identify process and tooling gaps, not just human mistakes.</p></li><li><p><strong>Operational pain</strong> should drive engineering investments\u2014e.g., reducing alert fatigue, automating fixes.</p></li><li><p>Teams should share <strong>reliability learnings</strong> org-wide, fostering a culture of resilience.</p></li></ul><h2><strong>Final Thoughts: Ownership Is the Foundation of Reliability</strong></h2><p>At the heart of every reliable system is <strong>clear and effective ownership</strong>. Whether your team follows \u201CYou Build It, You Own It\u201D, SRE, or a hybrid model, reliability suffers when ownership is unclear, incomplete, or broken.</p><p>To fix this, organizations must apply the<strong> Ownership Trio</strong>:</p><ul><li><p><strong>Mandate:</strong> Ensure teams have real control over their services.</p></li><li><p><strong>Knowledge:</strong> Invest in operational expertise and learning.</p></li><li><p><strong>Accountability:</strong> Align incentives so teams experience the impact of their decisions.</p></li></ul><p>When ownership is structured correctly, reliability becomes a natural outcome\u2014not an afterthought.</p><h3><strong>Now, Over to You</strong></h3><p>How does your team structure ownership? Have you experienced broken ownership in your org? Let\u2019s discuss how we can create better ownership models for more reliable systems. \uD83D\uDE80</p><h3>Follow me on</h3><p><a href=\\\"https://www.linkedin.com/in/spirosoik/\\\">LinkedIn</a></p><p><a href=\\\"https://twitter.com/spirosoik\\\">Twitter/X</a></p><h3><strong>Contact me!</strong></h3><ul><li><p>I advise startups, coach leaders and help in lots of ways. Also if you want to start adopting a culture of reliability and AI, feel free to <a href=\\\"https://mentors.to/spirosoik\\\">Contact me</a>.</p></li></ul>\",\"has_dynamic_content\":false,\"truncated_body_text\":\"In the world of software engineering, ownership is often debated but rarely well-defined. 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https://blog.alexewerlof.com/p/broken-ownership\",\"body_json\":{\"type\":\"doc\",\"attrs\":{\"schemaVersion\":\"v1\"},\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Great work. \uD83D\uDE4C A couple of relevant links from my side:\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"- \\\"You build it, you own it\\\": \"},{\"type\":\"text\",\"text\":\"https://blog.alexewerlof.com/p/you-build-it-you-own-it\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://blog.alexewerlof.com/p/you-build-it-you-own-it\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"- The subtle but important difference between accountability and responsibility: \"},{\"type\":\"text\",\"text\":\"https://blog.alexewerlof.com/p/accountable-vs-responsible\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://blog.alexewerlof.com/p/accountable-vs-responsible\"}}]}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"- What happens when one or two elements of ownership are missing? 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