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Global survey: The pressures of running digital services in 2020
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<p>Stressful. Demanding. Tiring. No matter what you call it, building and operating digital services in 2020 has been a hard job. From unprecedented surges in traffic and incidents to longer hours of unplanned work, teams everywhere are grappling with a harsh new digital reality. </p>
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<li>4 out of 5 have seen increased pressure on digital services, and over half say it has reached never-before-seen levels</li>
<li>3 out of 5 are working an additional 10+ hours per week, and 2 out of 5 think burnout will be an issue in the near future</li>
<li>4 out of 5 feel automation can help with on-call and incident management—but opinions are more divided about the value in implementing AIOps </li>
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