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<title>SRE Weekly Issue #390 &#8211; SRE WEEKLY</title>
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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-390/">SRE Weekly Issue #390</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-390/">September 17, 2023</a>
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<a href="https://sreweekly.com/sre-weekly-issue-390/" title="Permalink to SRE Weekly Issue #390" class="email_only">View on sreweekly.com</a>
<p class="wp-block-paragraph">Many apologies to my email subscribers, who have seen two accidental re-sends of old issues recently due to a weird glitch in my automation. I think I&#8217;ve gotten a handle on it, and I&#8217;ll run an internal retrospective of this incident, of course.</p>
<div class="sreweekly-sponsor-message" style="border: 1px solid #b0b0b0; padding-left: 1rem; padding-right: 1rem; width: 80%; align: center; margin: 2rem auto 2rem auto;">
<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, <a href="https://rootly.com/demo/?utm_source=sreweekly">Rootly</a>:</h2>
<p>When incidents impact your customers, failing to communicate with them effectively can erode trust even further and compound an already difficult situation. Learn the essentials of customer-facing incident communication in Rootly&#8217;s latest blog post:<br /><a href="https://rootly.com/blog/the-medium-is-the-message-how-to-master-the-most-essential-incident-communication-channels">https://rootly.com/blog/the-medium-is-the-message-how-to-master-the-most-essential-incident-communication-channels</a></p>
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<h2 class="wp-block-heading">Articles</h2>
<div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow">
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://thenewstack.io/sre-vs-platform-engineer-cant-we-all-just-get-along/" target="_blank" rel="noopener">SRE vs Platform Engineer: Can’t We All Just Get Along?</a></div>
<div class="sreweekly-description">
<blockquote>
<p>Is it really SRE vs platform engineer? Or is there a way platforms can take site reliability to the next level?</p>
</blockquote>
<p>  <small>Jennifer Riggins — The New Stack</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://robpostonblog.wordpress.com/2023/09/04/our-prerequisites-are-never-enough-for-high-risk/" target="_blank" rel="noopener">Our Prerequisites are Never Enough for High Risk</a></div>
<div class="sreweekly-description">
<p>A surgeon delves into the key component that allows a group of skilled individuals to work effectively and safely together, using the term &#8220;heed&#8221; to describe this special interaction.</p>
<p>Sidenote: in a hilarious coincidence this article managed to spoil me on a movie I was in the middle of watching (Arrival) — but it also put me in a really cool mindset to watch the rest of the film.</p>
<p>  <small>Dr. Rob Poston</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.issquareup.com/incidents/2trlsg0fbd9h" target="_blank" rel="noopener">Degraded Performance: Square Services</a></div>
<div class="sreweekly-description">
<p>More details on Square&#8217;s outage from a couple weeks ago (it was DNS).</p>
<p>  <small>Square</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://azure.status.microsoft/en-us/status/history/" target="_blank" rel="noopener">Azure status history</a></div>
<div class="sreweekly-description">
<p>Azure had an interesting outage in its Australia East region involving a power failure and the order cooling units were restored in.</p>
<p>&nbsp;&nbsp;<small>Microsoft Azure</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.infoq.com/presentations/incidents-investigation/" target="_blank" rel="noopener">How Did It Make Sense at the Time? Understanding Incidents As They Occurred, Not as They Are Remembered </a></div>
<div class="sreweekly-description">
<p>Asking this question is how you unlock the hidden essence of an incident. This talk compares two public incident reports to show what it looks like when you dig into this question and when you don&#8217;t.</p>
<p>&nbsp;&nbsp;<small>Jacob Scott — InfoQ</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://admiralcloudberg.medium.com/the-fallible-mind-the-crash-of-comair-flight-5191-cb80e005f73e" target="_blank" rel="noopener">The Fallible Mind: The crash of Comair flight 5191</a></div>
<div class="sreweekly-description">
<p>In this air accident, the pilots made a seemingly inexplicable mistake.</p>
<p>This sentence really stood out to me, especially after reading the &#8220;How Did It Make Sense at the Time?&#8221; article:</p>
<blockquote>
<p>When we inexplicably grab the wrong utensil when cooking or accidentally start taking our dirty dishes to the bathroom instead of the kitchen, we should be thankful that we aren’t responsible for a plane full of people.</p>
</blockquote>
<p>  <small>Admiral Cloudberg</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://github.blog/2023-09-13-github-availability-report-august-2023/" target="_blank" rel="noopener">GitHub Availability Report: August 2023</a></div>
<div class="sreweekly-description">
<p>There&#8217;s an interesting failure mode in this one that might stand out for the Kafka admins among us:</p>
<blockquote>
<p>The Kafka consumer ended up stuck in a loop, unable to stabilize fast enough before timing out and restarting the coordination process.</p>
</blockquote>
<p>&nbsp;&nbsp;<small>Jakub Oleksy — GitHub</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://incident.io/blog/incident-management-and-problem-management" target="_blank" rel="noopener">The connection between incident management and problem management</a></div>
<div class="sreweekly-description">
<p>After explaining the difference between the ITIL terms &#8220;incident management&#8221; and &#8220;problem management&#8221;, this article goes into a discussion of recent trends and whether it still makes sense to draw a distinction between the two.</p>
<p>&nbsp;&nbsp;<small>Luis Gonzalez — incident.io</small></p>
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