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sizes="16x16" href="/favicon-16x16.png"/><title>The ultimate guide to on-call schedules | Blog | incident.io</title><meta name="description" content="Learn how to create effective on-call schedules that balance operational efficiency with employee well-being. Explore best practices, scheduling patterns, and tools to minimize downtime and prevent burnout."/><meta name="keywords" content="incident,incident management,incident response,post mortem,outage,slack incident,incident channel"/><meta name="slack-app-id" content="A01DEGPUHHC"/><link rel="canonical" href="https://incident.io/blog/the-ultimate-guide-to-on-call-schedules"/><link rel="alternate" type="text/markdown" href="https://incident.io/blog/the-ultimate-guide-to-on-call-schedules.md"/><meta property="og:title" content="The ultimate guide to on-call schedules | Blog | incident.io"/><meta property="og:description" content="Learn how to create effective on-call schedules that balance operational efficiency with employee well-being. Explore best practices, scheduling patterns, and tools to minimize downtime and prevent burnout."/><meta property="og:image" content="https://incident.io/socialcard/blog/the-ultimate-guide-to-on-call-schedules?1782286143000"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="628"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@incident_io"/><meta name="twitter:creator" content="@incident_io"/><meta name="twitter:title" content="The ultimate guide to on-call schedules | Blog"/><meta name="twitter:description" content="Learn how to create effective on-call schedules that balance operational efficiency with employee well-being. Explore best practices, scheduling patterns, and tools to minimize downtime and prevent burnout."/><meta name="twitter:image" content="https://incident.io/socialcard/blog/the-ultimate-guide-to-on-call-schedules?1782286143000"/><meta name="twitter:image:width" content="1200"/><meta name="twitter:image:height" content="628"/><link rel="icon" href="/icons/icon-48x48.png"/><link rel="apple-touch-icon" href="/icons/icon-48x48.png" sizes="48x48"/><link rel="apple-touch-icon" href="/icons/icon-72x72.png" sizes="72x72"/><link rel="apple-touch-icon" href="/icons/icon-96x96.png" sizes="96x96"/><link rel="apple-touch-icon" href="/icons/icon-144x144.png" sizes="144x144"/><link rel="apple-touch-icon" href="/icons/icon-192x192.png" sizes="192x192"/><link rel="apple-touch-icon" href="/icons/icon-256x256.png" sizes="256x256"/><link rel="apple-touch-icon" href="/icons/icon-384x384.png" sizes="384x384"/><link rel="apple-touch-icon" href="/icons/icon-512x512.png" sizes="512x512"/><script src="/_next/static/immutable/chunks/0c0hxoamwjsbw.js" noModule=""></script></head><body><div hidden=""><!--$--><!--/$--></div><script type="application/ld+json" id="organization-jsonld-Organization">{"@context":"https://schema.org","@type":"Organization","name":"incident.io","url":"https://incident.io","logo":"https://incident.io/icons/icon-512x512.png","sameAs":["https://x.com/incident_io","https://www.linkedin.com/company/incident-io","https://www.youtube.com/@incident-io","https://bsky.app/profile/incident.io"]}</script><!--$--><!--/$--><script type="application/ld+json" id="article-jsonld-BlogPosting">{"@context":"https://schema.org","@type":"BlogPosting","headline":"The ultimate guide to on-call schedules","url":"https://incident.io/blog/the-ultimate-guide-to-on-call-schedules","author":[{"@type":"Person","name":"Chris Evans"}],"datePublished":"2024-09-12T13:47:47.430Z","dateModified":"2024-09-12T13:47:47.430Z","image":["https://cdn.sanity.io/images/oqy5aexb/production/28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png?w=2000&fit=max&auto=format"],"publisher":{"@type":"Organization","name":"incident.io","url":"https://incident.io"},"description":"Learn how to create effective on-call schedules that balance operational efficiency with employee well-being. Explore best practices, scheduling patterns, and tools to minimize downtime and prevent burnout."}</script><script type="application/ld+json" id="faq-jsonld">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Who should be on an on-call schedule?","acceptedAnswer":{"@type":"Answer","text":"Anyone who has the skills and capacity to respond to critical issues, with a preference for including everyone equally to avoid resentment."}},{"@type":"Question","name":"How do you compensate people for being on-call?","acceptedAnswer":{"@type":"Answer","text":"Compensation can be financial, extra time off, or career progression opportunities, ensuring reciprocity for the additional responsibility."}},{"@type":"Question","name":"What is the best on-call schedule?","acceptedAnswer":{"@type":"Answer","text":"The best schedule depends on your team’s needs, but rotating shifts, shadowing setups for training, or a follow-the-sun model for global teams work 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md:flex absolute whitespace-nowrap items-center gap-2 top-0 text-xs text-white px-3 py-2 bg-surface-invert rounded-lg pointer-events-none translate-y-[-40px] transition opacity-0 group-hover/button:opacity-100">All posts<kbd class="flex items-center justify-center uppercase hs-5 text-[10px] px-1 rounded border border-stroke-invert text-content-secondary-invert">Esc</kbd></div></button></div><div class="flex flex-col gap-8 max-lg:hidden"><ul class="flex flex-col text-body-sm"><li class="flex flex-col gap-3 relative group"><a class="block flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#content-top">The ultimate guide to on-call schedules</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#what-is-an-on-call-schedule">What is an on-call schedule?</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#why-do-businesses-need-on-call-schedules">Why do businesses need on-call schedules?</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#having-a-specific-person-to-contact">Having a specific person to contact</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#distributing-responsibility">Distributing responsibility</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#common-patterns-for-on-call-schedules">Common patterns for on-call schedules</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#the-basics-a-single-person-on-call-schedule">The basics: A single-person on-call schedule</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#pairing-up-two-people-on-call-at-once">Pairing up: two people on-call at once</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-8" href="#rotating-through-pairs">Rotating through pairs</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-8" href="#primary-and-shadow">Primary and shadow</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#getting-more-sophisticated-follow-the-sun">Getting more sophisticated: follow-the-sun</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#going-all-out-complex-rotations">Going all out: complex rotations</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#a-brief-word-on-shift-lengths">A brief word on shift lengths</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#how-to-create-an-effective-on-call-schedule">How to create an effective on-call schedule</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#best-practices-for-managing-on-call-shifts">Best practices for managing on-call shifts</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#how-to-manage-on-call-shifts-effectively">How to manage on-call shifts effectively</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#tools-and-software-for-managing-on-call-schedules">Tools and software for managing on-call schedules</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#sustainable-on-call-starts-with-healthy-on-call-schedules">Sustainable on-call starts with healthy on-call schedules</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">The ultimate guide to on-call schedules</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/chris">Chris Evans</a></span></div><div class="text-body-sm text-content-secondary">September 12, 2024<span> — <!-- -->15 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="2400" height="1350" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-the-ultimate-guide-to-on-call-schedules" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=96&amp;q=75 96w, 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/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F28923dbd422d7d22fca086bd9b4c8e254c00ab87-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class="">An <em>Ultimate Guide</em> to on-call schedules? You might think this sounds overly grandiose for what’s essentially putting people into a list and rotating through them. But you’d be flat-out wrong. Getting your on-call setup correct is as real and as important as it gets, and getting things wrong can lead to prolonged incidents, burnt-out employees, and damaged company reputation.</p><p class="">Put simply, if you want a smooth <a href="https://incident.io/blog/what-is-the-incident-response-process" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident response lifecycle</span></a>, you need to start with the foundation of making sure the right people are scheduled to be on-call at the right time. And that’s exactly why on-call schedules deserve an <em>ultimate guide</em> like this.</p><p class="">In this post, we’ll cover the basics of on-call scheduling, the different types of on-call schedules you can use and when each is most appropriate, the best practices for managing on-call shifts, and all the mistakes people normally make along the way.</p><h2 id="what-is-an-on-call-schedule" class=""><a class="heading-link" href="#what-is-an-on-call-schedule"><span class="icon icon-link"></span></a>What is an on-call schedule?</h2><p class="">Put very simply, an on-call schedule is a rotation of on-call individuals. When it’s your turn on the schedule, any escalations or alerts that need to be handled by a human will end up finding their way to you. There are a variety of different patterns for on-call scheduling, which we’ll discuss later, but all share the same goal: ensuring that a rotating person or set of people can be contacted as part of an on-call setup.</p><p class="">On-call schedules are most commonly applied in engineering contexts. Pair them with a well-structured <a href="https://incident.io/blog/how-to-structure-incident-response-teams" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident response team</span></a> to ensure you have engineers available to jump in and fix issues if something breaks or your service is interrupted. But their uses extend well beyond engineering - as explored in <a href="https://incident.io/blog/incidents-are-for-everyone" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incidents are for everyone</span></a>, they are equally valuable in customer support rotations, assigning responsible first responders for domain-specific areas like legal and communications and any other department where having a rotating, contactable person is critical to smooth operations.</p><h2 id="why-do-businesses-need-on-call-schedules" class=""><a class="heading-link" href="#why-do-businesses-need-on-call-schedules"><span class="icon icon-link"></span></a>Why do businesses need on-call schedules?</h2><h3 id="having-a-specific-person-to-contact" class=""><a class="heading-link" href="#having-a-specific-person-to-contact"><span class="icon icon-link"></span></a>Having a specific person to contact</h3><p class="">These days, the vast majority of businesses operate around the clock, so they need to think about how they’ll handle issues at any time of day, not just during working hours.</p><p class="">Whether it&#x27;s a technical failure, a PR emergency, or a customer service crisis, an on-call schedule combined with <a href="https://incident.io/incident-response-slack" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">slack-native incident response</span></a> ensures that team members are available outside of regular hours to manage urgent situations helping to minimize downtime and ensure business continuity.</p><p class="">The importance of an on-call schedule becomes clear when unexpected system outages or major issues demand immediate attention. Without a reliable schedule in place, you risk scrambling to find help, with no guarantee that the person you reach out to is in a position to assist. Ultimately, this can lead to extended downtimes, resulting in lost revenue and damaged customer trust.</p><p class="">When it comes to on-call, having a well-structured schedule ensures that hope is no longer the strategy.</p><h3 id="distributing-responsibility" class=""><a class="heading-link" href="#distributing-responsibility"><span class="icon icon-link"></span></a>Distributing responsibility</h3><p class="">Being on-call is demanding, and frequent after-hours pages can have a significant impact on the individuals involved. On-call rotations allow teams to distribute this operational responsibility evenly, ensuring that no single person is overburdened.</p><p class="">Beyond the technical and operational benefits, on-call schedules play a vital role in managing team workload. A fair and transparent on-call system helps prevent employee burnout by rotating responsibilities and allowing sufficient rest between shifts. In some industries and high-pressure environments, this balance is crucial.</p><p class="">Creating on-call schedules that take employee preferences and capabilities into account not only improves team morale but also leads to better outcomes for the business, as employees are more likely to perform well when they feel supported and not overworked.</p><h2 id="common-patterns-for-on-call-schedules" class=""><a class="heading-link" href="#common-patterns-for-on-call-schedules"><span class="icon icon-link"></span></a>Common patterns for on-call schedules</h2><p class="">There are several ways on-call schedules can be configured, ranging from simple, single-person-at-a-time schedules rotating weekly, to complex, multi-layered, and unevenly distributed schedules involving dozens of people. The good news? We’re going to cover them all.</p><h3 id="the-basics-a-single-person-on-call-schedule" class=""><a class="heading-link" href="#the-basics-a-single-person-on-call-schedule"><span class="icon icon-link"></span></a>The basics: A single-person on-call schedule</h3><p class="">The most basic of schedules looks like a simple rotation where one person is on-call at a time. Let’s assume we have Alicia, Ben, Charlie, and Dani working in a team, and they’re looking to set up an on-call schedule. They’re equally skilled and happy to be on call one at a time for a week. Their schedule might look like this:</p><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/57078d221f36b164952e09f742c0ef9f27b1225e-2400x1350.png?q=85&amp;auto=format" loading="lazy" width="2400" height="1350" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/57078d221f36b164952e09f742c0ef9f27b1225e-2400x1350.png?w=2000&amp;q=80&amp;fit=max&amp;auto=format"/></span><figcaption class="text-sm text-gray-500 text-center font-normal">A simple, single layer schedule</figcaption></figure><h3 id="pairing-up-two-people-on-call-at-once" class=""><a class="heading-link" href="#pairing-up-two-people-on-call-at-once"><span class="icon icon-link"></span></a>Pairing up: two people on-call at once</h3><p class="">Now let’s get a little more sophisticated and explore options for having more than one person on call at any given time.</p><h4 id="rotating-through-pairs" class=""><a class="heading-link" href="#rotating-through-pairs"><span class="icon icon-link"></span></a>Rotating through pairs</h4><p class="">Let’s say we have a team of seven people, and they’re all equally capable of handling issues when they arise. They decide they want two people on the schedule at once so there’s backup and teamwork during incidents—a very sensible choice.</p><p class="">The team consists of Alicia, Ben, Charlie, Dani, Eva, Frank, and Georgie. A rotating pairs configuration would look like this. Because there’s an odd number of people on the schedule, the pairs change after every iteration through the group, which is a nice side effect.</p><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/7c2950c87bf267c056e75e3a5714c451e0c660f8-2400x1350.png?q=85&amp;auto=format" loading="lazy" width="2400" height="1350" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/7c2950c87bf267c056e75e3a5714c451e0c660f8-2400x1350.png?w=2000&amp;q=80&amp;fit=max&amp;auto=format"/></span><figcaption class="text-sm text-gray-500 text-center font-normal">Rotating pairs of people on-call</figcaption></figure><h4 id="primary-and-shadow" class=""><a class="heading-link" href="#primary-and-shadow"><span class="icon icon-link"></span></a>Primary and shadow</h4><p class="">Similar to a rotating pairs schedule, a primary and shadow configuration generally consists of two different rotas of people. Instead of pairing people randomly, we have a group of primary on-call individuals (perhaps more experienced) and a group of shadow individuals (maybe junior members who are learning on the job).</p><p class="">To make it concrete, let’s say Alicia, Ben, Charlie, and Dani are experienced on-call veterans, so they make up the primary rota. Eva, Frank, and Georgie are fresh-faced graduates, eager to learn.</p><p class="">Our primary and shadow rota would look like this:</p><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/4bd32350c3838371d7eaaae1f1b227bb3d96952f-2400x1350.png?q=85&amp;auto=format" loading="lazy" width="2400" height="1350" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/4bd32350c3838371d7eaaae1f1b227bb3d96952f-2400x1350.png?w=2000&amp;q=80&amp;fit=max&amp;auto=format"/></span><figcaption class="text-sm text-gray-500 text-center font-normal">Primary and shadow on-call</figcaption></figure><h3 id="getting-more-sophisticated-follow-the-sun" class=""><a class="heading-link" href="#getting-more-sophisticated-follow-the-sun"><span class="icon icon-link"></span></a>Getting more sophisticated: follow-the-sun</h3><p class="">Follow-the-sun is where you put a person on a plane, and fly them across the world so they’re permanently in daylight. This way they can work 24x7 without the need for sleep, and with no chance of burning out.</p><p class="">Ok, maybe that’s not <em>exactly</em> what it means…</p><p class="">If Alicia and Ben work on the West Coast of the U.S., Charlie and Dani are based in London, and Eva and Frank live in Australia, we’re in an enviable position where our on-call schedule aligns beautifully with their core working hours. When an escalation happens, the schedule points to whoever is working during their day, meaning no one has to be woken in the middle of the night.</p><p class="">Here’s how a simple follow-the-sun schedule might look in practice:</p><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/04784d1b9d70496e0dad39b9b245b2ee97ec95b1-2400x1350.png?q=85&amp;auto=format" loading="lazy" width="2400" height="1350" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/04784d1b9d70496e0dad39b9b245b2ee97ec95b1-2400x1350.png?w=2000&amp;q=80&amp;fit=max&amp;auto=format"/></span><figcaption class="text-sm text-gray-500 text-center font-normal">A follow-the-sun schedule </figcaption></figure><h3 id="going-all-out-complex-rotations" class=""><a class="heading-link" href="#going-all-out-complex-rotations"><span class="icon icon-link"></span></a>Going all out: complex rotations</h3><p class="">If you’re feeling adventurous or have especially complex requirements, on-call schedules can be configured to support that, too. We’ve seen it all with incident.io customers: from 60-person-at-once schedules to complex time blocks split across multiple teams. In the interest of disincentivizing this kind of atypical behavior, we’ll avoid showing you examples!</p><h3 id="a-brief-word-on-shift-lengths" class=""><a class="heading-link" href="#a-brief-word-on-shift-lengths"><span class="icon icon-link"></span></a>A brief word on shift lengths</h3><p class="">Shift lengths are a whole other subject. Most teams choose to operate on week-long shifts to keep things simple, but it’s not uncommon to have different on-call configurations for weekdays versus weekends or to vary shifts, such as daily or bi-weekly rotations. Many tools can support different shift lengths to make management easier.</p><h2 id="how-to-create-an-effective-on-call-schedule" class=""><a class="heading-link" href="#how-to-create-an-effective-on-call-schedule"><span class="icon icon-link"></span></a>How to create an effective on-call schedule</h2><p class="">Setting up on-call schedules is a foundational part of building out on-call. It’s also the hardest as you’re literally asking people to opt-in for part of their non-working life to be disrupted. Nonetheless, it’s important and necessary, and if you’re transparent about the need when you’re hiring employees, it’s a perfectly navigable situation.</p><p class="">So how do you go from a blank schedule to a fully staffed rotation? The honest and entirely unhelpful answer is “it depends”, but here are a few pointers on how to do it with minimal disruption.</p><ol><li><strong>Be clear about the need for on-call.</strong> You’re asking people to take on extra responsibility, so being clear on the value it brings to the business helps them understand the <em>why</em> and avoids questions like “Do we really need to do this?”</li><li><strong>Do your homework on the likely impact.</strong> People may assume the worst, imagining they’ll be called at all hours as soon as they’re on the schedule. If you have past alerting data or records of when people were called, use that to allay concerns. Ideally, your on-call schedule should be used infrequently, so explaining that they’re there for insurance rather than as a call center can make a big difference.</li><li><strong>Determine how you’re going to compensate people.</strong> You’ll notice we’ve deliberately said <em>how</em> and not <em>if</em>. Controversial, perhaps, but we believe if people are opting in to do more work for the company, there should be some reciprocity. Compensation doesn’t have to be financial—it can range from extra time off to career progression opportunities. Be creative if necessary, but above all, be fair.</li><li><strong>Decide who’s in and who’s out.</strong> In an ideal world, when you’re introducing on-call schedules, it’s best to make it a blanket expectation. Allowing folks to volunteer <em>can</em> work, but it can also lead to resentment if some feel they’re shouldering most of the load. Of course, there will always be valid exceptions, but these should be few and far between.</li><li><strong>Choose the right schedule configuration.</strong> Depending on your team size, the frequency of escalations, and other factors, you’ll need to pick the best on-call schedule for your needs. We’ve outlined the options above, but if you have a mix of senior and junior engineers, a shadow rotation might be a great way to onboard and train new people. If your team spans multiple time zones, a follow-the-sun model could be the best fit. Just don’t default to the simplest option without considering what’s right for your team.</li><li><strong>Implement it in a great on-call tool.</strong> On-call schedules can be tricky to set up and even harder to manage over time, so using the right tools is key. Given you’re here, you might as well use incident.io On-Call. Of course, if you <em>really</em> dislike your coworkers, you could opt for a spreadsheet or, worse, something like PagerDuty (just kidding!).</li></ol><h2 id="best-practices-for-managing-on-call-shifts" class=""><a class="heading-link" href="#best-practices-for-managing-on-call-shifts"><span class="icon icon-link"></span></a>Best practices for managing on-call shifts</h2><p class="">&quot;Best practices&quot; can be a bit of an overused term, but here we are. But given our extensive experience working with companies around the world on their on-call configurations, we feel we’ve earned the right to speak from the mountaintop.</p><h3 id="how-to-manage-on-call-shifts-effectively" class=""><a class="heading-link" href="#how-to-manage-on-call-shifts-effectively"><span class="icon icon-link"></span></a>How to manage on-call shifts effectively</h3><ul><li><strong>Proactively factor in vacation time.</strong> Vacations are the kryptonite of any good on-call schedule. The immovable rock of your best-laid plans meets the unstoppable force of someone planning to be on a beach sipping margaritas. This conflict can be avoided if you proactively account for vacation time and shuffle shifts around or configure overrides in advance. It doesn’t have to be painful, it just needs to be planned!</li><li><strong>Use overrides liberally.</strong> Overrides allow one person on the schedule to ask another to cover part or all of their shift. They’re a great way to make on-call schedules feel more humane, yet they’re vastly underused because setting them up is often a hassle. Ideally, people should feel free to ask others on the schedule to take their shift for an hour while they go to the gym, pick up their kids from school, or run errands. This kind of flexibility has a big impact on well-being and should be encouraged. <ul><li><em><strong>Micro sales pitch</strong>:</em> incident.io makes this much easier with cover requests. Simply select when you need to be covered, and we handle contacting people, finding a replacement, and setting up the override.</li></ul></li><li><strong>Monitor work-life balance.</strong> Being on-call comes with the risk of being woken at unsociable hours. Whether you’re a manager or part of the team, it’s essential to keep an eye on when people are being called. Proactively offer cover or swap shifts if someone is having a rough time. Monitoring this helps prevent burnout and ensures your team remains effective and supported.</li></ul><h2 id="tools-and-software-for-managing-on-call-schedules" class=""><a class="heading-link" href="#tools-and-software-for-managing-on-call-schedules"><span class="icon icon-link"></span></a>Tools and software for managing on-call schedules</h2><p class="">If you’re looking for the best on-call scheduling software, you’ve found it in incident.io. Unsurprisingly, everything you’ve read here can be configured inside incident.io On-call, but this post isn’t a sales pitch. If you want to pitch, we’ll happily do that–just head <a href="https://incident.io/demo" target="_blank" rel="noopener noreferrer" class="">here</a> and let us know what you need.</p><h2 id="sustainable-on-call-starts-with-healthy-on-call-schedules" class=""><a class="heading-link" href="#sustainable-on-call-starts-with-healthy-on-call-schedules"><span class="icon icon-link"></span></a>Sustainable on-call starts with healthy on-call schedules</h2><p class="">Getting your on-call scheduling right is about more than just managing timetables. Pair it with smart <a href="https://incident.io/blog/mastering-incident-routing-a-critical-component-in-incident-management" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident routing</span></a> and you have a system that ensures your business can handle unexpected challenges without missing a beat all while supporting the people who keep everything running smoothly.</p><p class="">By understanding different scheduling patterns, leveraging best practices, and using the right tools, you can strike the perfect balance between operational efficiency and employee well-being. This makes those overarching goals—like minimizing downtime, preventing burnout, and ensuring the right people are available when needed—much more achievable.</p><p class="">So whether you’re a small team setting up your first rotation or a large enterprise optimizing complex shifts, the guidance in this guide will set you on the path to smoother operations and happier, more effective teams.</p></div><div class="mt-6 mb-10"><h2 class="text-h4 mb-4">FAQs</h2><div class="flex flex-col gap-4" data-orientation="vertical"><div data-state="closed" data-orientation="vertical" class="bg-surface-secondary p-4 pl-5 rounded-lg group transition ease-in-out duration-200 data-[state=open]:bg-surface-tertiary data-[state=open]:rotate-0 has-[:focus-visible]:ring-1 ring-offset-1 ring-stroke-alarmalade-500"><h3 data-orientation="vertical" data-state="closed"><button type="button" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-_R_3a96eav5ubsraivb_" class="flex gap-2 w-full justify-between items-center text-content-primary focus-visible:ring-0 focus-visible:ring-offset-0" data-radix-collection-item=""><span class="text-body-serif text-left">Who should be on an on-call schedule?</span><div class="shrink-0 size-12 flex items-center justify-center rounded transition bg-surface-tertiary group-hover:bg-surface-quaternary group-data-[state=open]:bg-alarmalade-500"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true" data-slot="icon" class="size-5 transition text-alarmalade-500 group-data-[state=open]:text-content-invert group-data-[state=open]:rotate-180"><path fill-rule="evenodd" d="M5.22 8.22a.75.75 0 0 1 1.06 0L10 11.94l3.72-3.72a.75.75 0 1 1 1.06 1.06l-4.25 4.25a.75.75 0 0 1-1.06 0L5.22 9.28a.75.75 0 0 1 0-1.06Z" clip-rule="evenodd"></path></svg></div></button></h3><div data-state="closed" id="radix-_R_ja96eav5ubsraivb_" hidden="" role="region" aria-labelledby="radix-_R_3a96eav5ubsraivb_" data-orientation="vertical" class="overflow-hidden data-[state=open]:animate-accordion-down data-[state=closed]:animate-accordion-up" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="bg-surface-secondary p-4 pl-5 rounded-lg group transition ease-in-out duration-200 data-[state=open]:bg-surface-tertiary data-[state=open]:rotate-0 has-[:focus-visible]:ring-1 ring-offset-1 ring-stroke-alarmalade-500"><h3 data-orientation="vertical" data-state="closed"><button type="button" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-_R_5a96eav5ubsraivb_" class="flex gap-2 w-full justify-between items-center text-content-primary focus-visible:ring-0 focus-visible:ring-offset-0" data-radix-collection-item=""><span class="text-body-serif text-left">How do you compensate people for being on-call?</span><div class="shrink-0 size-12 flex items-center justify-center rounded transition bg-surface-tertiary group-hover:bg-surface-quaternary group-data-[state=open]:bg-alarmalade-500"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true" data-slot="icon" class="size-5 transition text-alarmalade-500 group-data-[state=open]:text-content-invert group-data-[state=open]:rotate-180"><path fill-rule="evenodd" d="M5.22 8.22a.75.75 0 0 1 1.06 0L10 11.94l3.72-3.72a.75.75 0 1 1 1.06 1.06l-4.25 4.25a.75.75 0 0 1-1.06 0L5.22 9.28a.75.75 0 0 1 0-1.06Z" clip-rule="evenodd"></path></svg></div></button></h3><div data-state="closed" id="radix-_R_la96eav5ubsraivb_" hidden="" role="region" aria-labelledby="radix-_R_5a96eav5ubsraivb_" data-orientation="vertical" class="overflow-hidden data-[state=open]:animate-accordion-down data-[state=closed]:animate-accordion-up" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="bg-surface-secondary p-4 pl-5 rounded-lg group transition ease-in-out duration-200 data-[state=open]:bg-surface-tertiary data-[state=open]:rotate-0 has-[:focus-visible]:ring-1 ring-offset-1 ring-stroke-alarmalade-500"><h3 data-orientation="vertical" data-state="closed"><button type="button" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-_R_7a96eav5ubsraivb_" class="flex gap-2 w-full justify-between items-center text-content-primary focus-visible:ring-0 focus-visible:ring-offset-0" data-radix-collection-item=""><span class="text-body-serif text-left">What is the best on-call schedule?</span><div class="shrink-0 size-12 flex items-center justify-center rounded transition bg-surface-tertiary group-hover:bg-surface-quaternary group-data-[state=open]:bg-alarmalade-500"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true" data-slot="icon" class="size-5 transition text-alarmalade-500 group-data-[state=open]:text-content-invert group-data-[state=open]:rotate-180"><path fill-rule="evenodd" d="M5.22 8.22a.75.75 0 0 1 1.06 0L10 11.94l3.72-3.72a.75.75 0 1 1 1.06 1.06l-4.25 4.25a.75.75 0 0 1-1.06 0L5.22 9.28a.75.75 0 0 1 0-1.06Z" clip-rule="evenodd"></path></svg></div></button></h3><div data-state="closed" id="radix-_R_na96eav5ubsraivb_" hidden="" role="region" aria-labelledby="radix-_R_7a96eav5ubsraivb_" data-orientation="vertical" class="overflow-hidden data-[state=open]:animate-accordion-down data-[state=closed]:animate-accordion-up" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="bg-surface-secondary p-4 pl-5 rounded-lg group transition ease-in-out duration-200 data-[state=open]:bg-surface-tertiary data-[state=open]:rotate-0 has-[:focus-visible]:ring-1 ring-offset-1 ring-stroke-alarmalade-500"><h3 data-orientation="vertical" data-state="closed"><button type="button" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-_R_9a96eav5ubsraivb_" class="flex gap-2 w-full justify-between items-center text-content-primary focus-visible:ring-0 focus-visible:ring-offset-0" data-radix-collection-item=""><span class="text-body-serif text-left">How do you create an on-call schedule?</span><div class="shrink-0 size-12 flex items-center justify-center rounded transition bg-surface-tertiary group-hover:bg-surface-quaternary group-data-[state=open]:bg-alarmalade-500"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true" data-slot="icon" class="size-5 transition text-alarmalade-500 group-data-[state=open]:text-content-invert group-data-[state=open]:rotate-180"><path fill-rule="evenodd" d="M5.22 8.22a.75.75 0 0 1 1.06 0L10 11.94l3.72-3.72a.75.75 0 1 1 1.06 1.06l-4.25 4.25a.75.75 0 0 1-1.06 0L5.22 9.28a.75.75 0 0 1 0-1.06Z" clip-rule="evenodd"></path></svg></div></button></h3><div data-state="closed" id="radix-_R_pa96eav5ubsraivb_" hidden="" role="region" aria-labelledby="radix-_R_9a96eav5ubsraivb_" data-orientation="vertical" class="overflow-hidden data-[state=open]:animate-accordion-down data-[state=closed]:animate-accordion-up" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="bg-surface-secondary p-4 pl-5 rounded-lg group transition ease-in-out duration-200 data-[state=open]:bg-surface-tertiary data-[state=open]:rotate-0 has-[:focus-visible]:ring-1 ring-offset-1 ring-stroke-alarmalade-500"><h3 data-orientation="vertical" data-state="closed"><button type="button" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-_R_ba96eav5ubsraivb_" class="flex gap-2 w-full justify-between items-center text-content-primary focus-visible:ring-0 focus-visible:ring-offset-0" data-radix-collection-item=""><span class="text-body-serif text-left">How do you avoid burnout with on-call shifts?</span><div class="shrink-0 size-12 flex items-center justify-center rounded transition bg-surface-tertiary group-hover:bg-surface-quaternary group-data-[state=open]:bg-alarmalade-500"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true" data-slot="icon" class="size-5 transition text-alarmalade-500 group-data-[state=open]:text-content-invert group-data-[state=open]:rotate-180"><path fill-rule="evenodd" d="M5.22 8.22a.75.75 0 0 1 1.06 0L10 11.94l3.72-3.72a.75.75 0 1 1 1.06 1.06l-4.25 4.25a.75.75 0 0 1-1.06 0L5.22 9.28a.75.75 0 0 1 0-1.06Z" clip-rule="evenodd"></path></svg></div></button></h3><div data-state="closed" id="radix-_R_ra96eav5ubsraivb_" hidden="" role="region" aria-labelledby="radix-_R_ba96eav5ubsraivb_" data-orientation="vertical" class="overflow-hidden data-[state=open]:animate-accordion-down data-[state=closed]:animate-accordion-up" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="bg-surface-secondary p-4 pl-5 rounded-lg group transition ease-in-out duration-200 data-[state=open]:bg-surface-tertiary data-[state=open]:rotate-0 has-[:focus-visible]:ring-1 ring-offset-1 ring-stroke-alarmalade-500"><h3 data-orientation="vertical" data-state="closed"><button type="button" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-_R_da96eav5ubsraivb_" class="flex gap-2 w-full justify-between items-center text-content-primary focus-visible:ring-0 focus-visible:ring-offset-0" data-radix-collection-item=""><span class="text-body-serif text-left">What’s the best tool to manage on-call schedules?</span><div class="shrink-0 size-12 flex items-center justify-center rounded transition bg-surface-tertiary group-hover:bg-surface-quaternary group-data-[state=open]:bg-alarmalade-500"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true" data-slot="icon" class="size-5 transition text-alarmalade-500 group-data-[state=open]:text-content-invert group-data-[state=open]:rotate-180"><path fill-rule="evenodd" d="M5.22 8.22a.75.75 0 0 1 1.06 0L10 11.94l3.72-3.72a.75.75 0 1 1 1.06 1.06l-4.25 4.25a.75.75 0 0 1-1.06 0L5.22 9.28a.75.75 0 0 1 0-1.06Z" clip-rule="evenodd"></path></svg></div></button></h3><div data-state="closed" id="radix-_R_ta96eav5ubsraivb_" hidden="" role="region" aria-labelledby="radix-_R_da96eav5ubsraivb_" 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loading="lazy" width="250" height="250" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75"/></span><div class="text-pretty"><div class="text-content-primary text-body-emphasis">Chris Evans</div><div class="text-alarmalade-600 text-body-xs">Co-Founder &amp; Field CTO</div></div></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[41px] px-4 py-2 max-sm:w-full" href="/blog/author/chris">View more<!-- --> <span class="hidden sm:inline">from <!-- -->Chris</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="flex-1 flex items-center text-slate-800"><p class="">I&#x27;m one of the co-founders, and Field CTO here at incident.io.</p></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">See related articles</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="imported-blog-2021-12-16-on-call-index-md" class="group flex flex-col" href="/blog/on-call-at-incident-io"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="On-call by default" loading="lazy" width="2400" height="1325" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F54ce0eff16ffe446ee1c2c59c8564fb379893322-2400x1325.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F54ce0eff16ffe446ee1c2c59c8564fb379893322-2400x1325.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">On-call by default</h3><p class="text-body-sm line-clamp-2">Like many SaaS businesses, we have an on-call rota to enable us to provide 24x7 cover if there are problems with incident.io. We have a &#x27;pager&#x27; which will alert the relevant person if something unexpected happens in our app, so that they can investigate and fix it if needed.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Chris Evans" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Chris Evans</span></span></div><div class="text-body-sm text-content-secondary">December 16, 2021</div></div></div></a><a id="imported-blog-2022-03-22-fair-on-call-compensation-index-md" class="group flex flex-col" href="/blog/fair-on-call-compensation"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="What&#x27;s a fair compensation for being on-call?" loading="lazy" width="1920" height="1280" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">What&#x27;s a fair compensation for being on-call?</h3><p class="text-body-sm line-clamp-2">In this guide, we explore the best practices for on-call compensation, discussing various payment models, their pros and cons, and essential tips to navigate potential trade-offs and avoid common pitfalls.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Chris Evans" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Chris Evans</span></span></div><div class="text-body-sm text-content-secondary">March 22, 2022</div></div></div></a><a id="imported-blog-2021-07-01-why-more-incidents-is-no-bad-thing-index-md" class="group flex flex-col" href="/blog/why-more-incidents-is-no-bad-thing"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Why more incidents is no bad thing" loading="lazy" width="4011" height="2006" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F3407312fce0d69833df08f624155beca064d9b37-4011x2006.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F3407312fce0d69833df08f624155beca064d9b37-4011x2006.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Why more incidents is no bad thing</h3><p class="text-body-sm line-clamp-2">For a long time we&#x27;ve anchored ourselves to the notion that we should have fewer incidents, or none at all. It&#x27;s hard to argue against — why wouldn&#x27;t we want to fewer things to go wrong?</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Chris Evans" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Chris Evans</span></span></div><div class="text-body-sm text-content-secondary">July 1, 2021</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path 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1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=1200&amp;q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>How we work for the whole organization</li></ul></div><div class="flex justify-between items-center"><div class="w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-emphasis h-[49px] px-5 py-3" id="homepage-signup-card-request-a-demo" href="/demo">Get a demo</a><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[49px] px-5 py-3" id="homepage-signup-card-sign-up" href="/free-trial">Get started for free</a></div><div class="-space-x-1 hidden md:flex"><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Eryn Carman" loading="lazy" width="943" height="943" decoding="async" 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Instead of pairing people randomly, we have a group of primary on-call individuals (perhaps more experienced) and a group of shadow individuals (maybe junior members who are learning on the job).\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4ac7a48fd2fc\",\"_type\":\"block\",\"children\":[{\"_key\":\"4f5ab476e5450\",\"_type\":\"span\",\"marks\":[],\"text\":\"To make it concrete, let’s say Alicia, Ben, Charlie, and Dani are experienced on-call veterans, so they make up the primary rota. Eva, Frank, and Georgie are fresh-faced graduates, eager to learn.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"219a236b9d54\",\"_type\":\"block\",\"children\":[{\"_key\":\"04c8657640ca0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Our primary and shadow rota would look like this:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"03af2f9d2f74\",\"_type\":\"image\",\"alignment\":\"center\",\"asset\":{\"_ref\":\"image-4bd32350c3838371d7eaaae1f1b227bb3d96952f-2400x1350-png\",\"_type\":\"reference\"},\"bgFrame\":\"none\",\"caption\":\"Primary and shadow on-call\",\"markDefs\":null},{\"_key\":\"036b53aad21d\",\"_type\":\"block\",\"children\":[{\"_key\":\"b7a86e7c8d9e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Getting more sophisticated: follow-the-sun\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-getting-more-sophisticated-follow-the-sun\",\"slug\":\"getting-more-sophisticated-follow-the-sun\"}],\"style\":\"h3\"},{\"_key\":\"f8c83cce7432\",\"_type\":\"block\",\"children\":[{\"_key\":\"4cde6e07c6150\",\"_type\":\"span\",\"marks\":[],\"text\":\"Follow-the-sun is where you put a person on a plane, and fly them across the world so they’re permanently in daylight. This way they can work 24x7 without the need for sleep, and with no chance of burning out.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"965a18ff82c4\",\"_type\":\"block\",\"children\":[{\"_key\":\"ec35e57bc2740\",\"_type\":\"span\",\"marks\":[],\"text\":\"Ok, maybe that’s not \"},{\"_key\":\"ec35e57bc2741\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"exactly\"},{\"_key\":\"ec35e57bc2742\",\"_type\":\"span\",\"marks\":[],\"text\":\" what it means…\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"820dfef9cb4a\",\"_type\":\"block\",\"children\":[{\"_key\":\"b474d9b080db0\",\"_type\":\"span\",\"marks\":[],\"text\":\"If Alicia and Ben work on the West Coast of the U.S., Charlie and Dani are based in London, and Eva and Frank live in Australia, we’re in an enviable position where our on-call schedule aligns beautifully with their core working hours. When an escalation happens, the schedule points to whoever is working during their day, meaning no one has to be woken in the middle of the night.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"73781594af4b\",\"_type\":\"block\",\"children\":[{\"_key\":\"68fa546a572e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Here’s how a simple follow-the-sun schedule might look in practice:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"819574995193\",\"_type\":\"image\",\"alignment\":\"center\",\"asset\":{\"_ref\":\"image-04784d1b9d70496e0dad39b9b245b2ee97ec95b1-2400x1350-png\",\"_type\":\"reference\"},\"bgFrame\":\"none\",\"caption\":\"A follow-the-sun schedule \",\"markDefs\":null},{\"_key\":\"0de3da602d6e\",\"_type\":\"block\",\"children\":[{\"_key\":\"134073f01a1b0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Going all out: complex rotations\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-going-all-out-complex-rotations\",\"slug\":\"going-all-out-complex-rotations\"}],\"style\":\"h3\"},{\"_key\":\"110e38695085\",\"_type\":\"block\",\"children\":[{\"_key\":\"6d5de366fb630\",\"_type\":\"span\",\"marks\":[],\"text\":\"If you’re feeling adventurous or have especially complex requirements, on-call schedules can be configured to support that, too. We’ve seen it all with incident.io customers: from 60-person-at-once schedules to complex time blocks split across multiple teams. In the interest of disincentivizing this kind of atypical behavior, we’ll avoid showing you examples!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a6c726c43f23\",\"_type\":\"block\",\"children\":[{\"_key\":\"f4d00b2689270\",\"_type\":\"span\",\"marks\":[],\"text\":\"A brief word on shift lengths\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-a-brief-word-on-shift-lengths\",\"slug\":\"a-brief-word-on-shift-lengths\"}],\"style\":\"h3\"},{\"_key\":\"3f270713da82\",\"_type\":\"block\",\"children\":[{\"_key\":\"76496334c6fc0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Shift lengths are a whole other subject. Most teams choose to operate on week-long shifts to keep things simple, but it’s not uncommon to have different on-call configurations for weekdays versus weekends or to vary shifts, such as daily or bi-weekly rotations. Many tools can support different shift lengths to make management easier.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e83e286c23a3\",\"_type\":\"block\",\"children\":[{\"_key\":\"3b47fc5ef0130\",\"_type\":\"span\",\"marks\":[],\"text\":\"How to create an effective on-call schedule\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-how-to-create-an-effective-on-call-schedule\",\"slug\":\"how-to-create-an-effective-on-call-schedule\"}],\"style\":\"h2\"},{\"_key\":\"8cb7a4798599\",\"_type\":\"block\",\"children\":[{\"_key\":\"7c039cb202030\",\"_type\":\"span\",\"marks\":[],\"text\":\"Setting up on-call schedules is a foundational part of building out on-call. It’s also the hardest as you’re literally asking people to opt-in for part of their non-working life to be disrupted. Nonetheless, it’s important and necessary, and if you’re transparent about the need when you’re hiring employees, it’s a perfectly navigable situation.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"44a2d0dbfe70\",\"_type\":\"block\",\"children\":[{\"_key\":\"0b473c108d260\",\"_type\":\"span\",\"marks\":[],\"text\":\"So how do you go from a blank schedule to a fully staffed rotation? The honest and entirely unhelpful answer is “it depends”, but here are a few pointers on how to do it with minimal disruption.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"434f0f603cfd\",\"_type\":\"block\",\"children\":[{\"_key\":\"3ee3c6a3cd530\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Be clear about the need for on-call.\"},{\"_key\":\"3ee3c6a3cd531\",\"_type\":\"span\",\"marks\":[],\"text\":\" You’re asking people to take on extra responsibility, so being clear on the value it brings to the business helps them understand the \"},{\"_key\":\"3ee3c6a3cd532\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"why\"},{\"_key\":\"3ee3c6a3cd533\",\"_type\":\"span\",\"marks\":[],\"text\":\" and avoids questions like “Do we really need to do this?”\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2c3272813e67\",\"_type\":\"block\",\"children\":[{\"_key\":\"1a13721083f80\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Do your homework on the likely impact.\"},{\"_key\":\"1a13721083f81\",\"_type\":\"span\",\"marks\":[],\"text\":\" People may assume the worst, imagining they’ll be called at all hours as soon as they’re on the schedule. If you have past alerting data or records of when people were called, use that to allay concerns. Ideally, your on-call schedule should be used infrequently, so explaining that they’re there for insurance rather than as a call center can make a big difference.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"7cb88cef2a0b\",\"_type\":\"block\",\"children\":[{\"_key\":\"5b7559417c650\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Determine how you’re going to compensate people.\"},{\"_key\":\"5b7559417c651\",\"_type\":\"span\",\"marks\":[],\"text\":\" You’ll notice we’ve deliberately said \"},{\"_key\":\"5b7559417c652\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"how\"},{\"_key\":\"5b7559417c653\",\"_type\":\"span\",\"marks\":[],\"text\":\" and not \"},{\"_key\":\"5b7559417c654\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"if\"},{\"_key\":\"5b7559417c655\",\"_type\":\"span\",\"marks\":[],\"text\":\". Controversial, perhaps, but we believe if people are opting in to do more work for the company, there should be some reciprocity. Compensation doesn’t have to be financial—it can range from extra time off to career progression opportunities. Be creative if necessary, but above all, be fair.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2733b9808891\",\"_type\":\"block\",\"children\":[{\"_key\":\"819033ceca880\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Decide who’s in and who’s out.\"},{\"_key\":\"819033ceca881\",\"_type\":\"span\",\"marks\":[],\"text\":\" In an ideal world, when you’re introducing on-call schedules, it’s best to make it a blanket expectation. Allowing folks to volunteer \"},{\"_key\":\"819033ceca882\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"can\"},{\"_key\":\"819033ceca883\",\"_type\":\"span\",\"marks\":[],\"text\":\" work, but it can also lead to resentment if some feel they’re shouldering most of the load. Of course, there will always be valid exceptions, but these should be few and far between.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d9a799d6b9a6\",\"_type\":\"block\",\"children\":[{\"_key\":\"e7f3be6b23c40\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Choose the right schedule configuration.\"},{\"_key\":\"e7f3be6b23c41\",\"_type\":\"span\",\"marks\":[],\"text\":\" Depending on your team size, the frequency of escalations, and other factors, you’ll need to pick the best on-call schedule for your needs. We’ve outlined the options above, but if you have a mix of senior and junior engineers, a shadow rotation might be a great way to onboard and train new people. If your team spans multiple time zones, a follow-the-sun model could be the best fit. Just don’t default to the simplest option without considering what’s right for your team.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1a54ec344523\",\"_type\":\"block\",\"children\":[{\"_key\":\"be9b6299e6040\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Implement it in a great on-call tool.\"},{\"_key\":\"be9b6299e6041\",\"_type\":\"span\",\"marks\":[],\"text\":\" On-call schedules can be tricky to set up and even harder to manage over time, so using the right tools is key. Given you’re here, you might as well use incident.io On-Call. Of course, if you \"},{\"_key\":\"be9b6299e6044\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"really\"},{\"_key\":\"be9b6299e6045\",\"_type\":\"span\",\"marks\":[],\"text\":\" dislike your coworkers, you could opt for a spreadsheet or, worse, something like PagerDuty (just kidding!).\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b9798e489f0d\",\"_type\":\"block\",\"children\":[{\"_key\":\"c6e9da3351c40\",\"_type\":\"span\",\"marks\":[],\"text\":\"Best practices for managing on-call shifts\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-best-practices-for-managing-on-call-shifts\",\"slug\":\"best-practices-for-managing-on-call-shifts\"}],\"style\":\"h2\"},{\"_key\":\"b1b172359596\",\"_type\":\"block\",\"children\":[{\"_key\":\"bc2aad9214880\",\"_type\":\"span\",\"marks\":[],\"text\":\"\\\"Best practices\\\" can be a bit of an overused term, but here we are. But given our extensive experience working with companies around the world on their on-call configurations, we feel we’ve earned the right to speak from the mountaintop.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1172d627db82\",\"_type\":\"block\",\"children\":[{\"_key\":\"3eedad116d940\",\"_type\":\"span\",\"marks\":[],\"text\":\"How to manage on-call shifts effectively\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-how-to-manage-on-call-shifts-effectively\",\"slug\":\"how-to-manage-on-call-shifts-effectively\"}],\"style\":\"h3\"},{\"_key\":\"720773f9d9cb\",\"_type\":\"block\",\"children\":[{\"_key\":\"29e4c480524f0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Proactively factor in vacation time.\"},{\"_key\":\"29e4c480524f1\",\"_type\":\"span\",\"marks\":[],\"text\":\" Vacations are the kryptonite of any good on-call schedule. The immovable rock of your best-laid plans meets the unstoppable force of someone planning to be on a beach sipping margaritas. This conflict can be avoided if you proactively account for vacation time and shuffle shifts around or configure overrides in advance. It doesn’t have to be painful, it just needs to be planned!\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"55ef330f73e9\",\"_type\":\"block\",\"children\":[{\"_key\":\"26f4f96d6a780\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Use overrides liberally.\"},{\"_key\":\"26f4f96d6a781\",\"_type\":\"span\",\"marks\":[],\"text\":\" Overrides allow one person on the schedule to ask another to cover part or all of their shift. They’re a great way to make on-call schedules feel more humane, yet they’re vastly underused because setting them up is often a hassle. Ideally, people should feel free to ask others on the schedule to take their shift for an hour while they go to the gym, pick up their kids from school, or run errands. This kind of flexibility has a big impact on well-being and should be encouraged. \"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"96aec3ad85eb\",\"_type\":\"block\",\"children\":[{\"_key\":\"26f4f96d6a782\",\"_type\":\"span\",\"marks\":[\"strong\",\"em\"],\"text\":\"Micro sales pitch\"},{\"_key\":\"26f4f96d6a783\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\":\"},{\"_key\":\"1a84f616897e\",\"_type\":\"span\",\"marks\":[],\"text\":\" incident.io makes this much easier with cover requests. Simply select when you need to be covered, and we handle contacting people, finding a replacement, and setting up the override.\"}],\"level\":2,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e8b8b92b2a13\",\"_type\":\"block\",\"children\":[{\"_key\":\"811d8745d0820\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Monitor work-life balance.\"},{\"_key\":\"811d8745d0821\",\"_type\":\"span\",\"marks\":[],\"text\":\" Being on-call comes with the risk of being woken at unsociable hours. Whether you’re a manager or part of the team, it’s essential to keep an eye on when people are being called. Proactively offer cover or swap shifts if someone is having a rough time. Monitoring this helps prevent burnout and ensures your team remains effective and supported.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"6057ef18e2a3\",\"_type\":\"block\",\"children\":[{\"_key\":\"c65cddfdf0770\",\"_type\":\"span\",\"marks\":[],\"text\":\"Tools and software for managing on-call schedules\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-tools-and-software-for-managing-on-call-schedules\",\"slug\":\"tools-and-software-for-managing-on-call-schedules\"}],\"style\":\"h2\"},{\"_key\":\"e13fbd7c2c97\",\"_type\":\"block\",\"children\":[{\"_key\":\"a46a47a2f85c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"If you’re looking for the best on-call scheduling software, you’ve found it in incident.io. Unsurprisingly, everything you’ve read here can be configured inside incident.io On-call, but this post isn’t a sales pitch. If you want to pitch, we’ll happily do that–just head \"},{\"_key\":\"462066293761\",\"_type\":\"span\",\"marks\":[\"b65ff45e8126\"],\"text\":\"here\"},{\"_key\":\"d23c225bc302\",\"_type\":\"span\",\"marks\":[],\"text\":\" and let us know what you need.\"}],\"markDefs\":[{\"_key\":\"b65ff45e8126\",\"_type\":\"link\",\"autoDownloadFile\":false,\"displayMode\":\"normal\",\"href\":\"https://incident.io/demo\",\"openInNewWindow\":true}],\"style\":\"normal\"},{\"_key\":\"8e7736a6d9f7\",\"_type\":\"block\",\"children\":[{\"_key\":\"f9db3c3192690\",\"_type\":\"span\",\"marks\":[],\"text\":\"Sustainable on-call starts with healthy on-call schedules\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-sustainable-on-call-starts-with-healthy-on-call-schedules\",\"slug\":\"sustainable-on-call-starts-with-healthy-on-call-schedules\"}],\"style\":\"h2\"},{\"_key\":\"9a7be29898c2\",\"_type\":\"block\",\"children\":[{\"_key\":\"3bccdbd826ba\",\"_type\":\"span\",\"marks\":[],\"text\":\"Getting your on-call scheduling right is about more than just managing timetables. Pair it with smart \"},{\"_key\":\"1d36168e23fd\",\"_type\":\"span\",\"marks\":[\"cfe43c1882f0\",\"underline\"],\"text\":\"incident routing\"},{\"_key\":\"7e9139888014\",\"_type\":\"span\",\"marks\":[],\"text\":\" and you have a system that ensures your business can handle unexpected challenges without missing a beat all while supporting the people who keep everything running smoothly.\"}],\"markDefs\":[{\"_key\":\"cfe43c1882f0\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/mastering-incident-routing-a-critical-component-in-incident-management\"}],\"style\":\"normal\"},{\"_key\":\"e06e6bf2ed14\",\"_type\":\"block\",\"children\":[{\"_key\":\"20d640449e030\",\"_type\":\"span\",\"marks\":[],\"text\":\"By understanding different scheduling patterns, leveraging best practices, and using the right tools, you can strike the perfect balance between operational efficiency and employee well-being. 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