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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-333/">SRE Weekly Issue #333</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-333/">August 7, 2022</a>
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<a href="https://sreweekly.com/sre-weekly-issue-333/" title="Permalink to SRE Weekly Issue #333" class="email_only">View on sreweekly.com</a>
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<h2 style="text-align: center;font-size: 80%;color: #909090;">A message from our sponsor, <a href="https://rootly.com/demo/?utm_source=sreweekly">Rootly</a>:</h2>
<p>Manage incidents directly from Slack with Rootly 🚒. Automate manual admin tasks like creating incident channel, Jira and Zoom, paging and adding responders, postmortem timeline, setting up reminders, and more. Book a demo (+ get a snazzy Rootly lego set):<br>
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<h2 class="wp-block-heading">Articles</h2>
<div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow">
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://metrist.io/blog/is-sre-just-ops-with-a-new-name/" target="_blank" rel="noopener">Is SRE Just Ops with a New Name?</a></div>
<div class="sreweekly-description">
<p>They asked four people and got four answers that run the gamut.</p>
<p>&nbsp;&nbsp;<small>Jeff Martens — Metrist</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://medium.com/airbnb-engineering/incident-management-ae863dc5d47f" target="_blank" rel="noopener">Automated Incident Management Through Slack</a></div>
<div class="sreweekly-description">
<blockquote>
<p>How Airbnb automates incident management in a world of complex, rapidly evolving ensemble of microservices.</p>
</blockquote>
<p>Includes an overview of their ChatOps system that would make for a great blueprint to build your own.</p>
<p>&nbsp;&nbsp;<small>Vlad Vassiliouk — Airbnb</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://jonstevenshall.medium.com/dont-overcategorise-incidents-e5f275154090" target="_blank" rel="noopener">Don’t overcategorise incidents</a></div>
<div class="sreweekly-description">
<p>Rigidly categorizing incidents can cause problems, according to this article.</p>
<blockquote>
<p>From the customer’s viewpoint… well why would they care what kind of technical classification it is being forced into?</p>
</blockquote>
<p>&nbsp;&nbsp;<small>Jon Stevens-Hall</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://newrelic.com/blog/how-to-relic/best-practices-for-alerts" target="_blank" rel="noopener">Best Practices for Fixing Your Alerts</a></div>
<div class="sreweekly-description">
<p>Lots of great advice in this one.</p>
<blockquote>
<ul>
<li>If no human needs to be involved, it&#8217;s pure automation.</li>
<li>If it doesn&#8217;t need a response right now, it&#8217;s a report.</li>
<li>If the thing you&#8217;re observing isn&#8217;t a problem, it&#8217;s a dashboard.</li>
<li>If nothing actually needs to be done, you should delete it.</li>
</ul>
</blockquote>
<p>&nbsp;&nbsp;<small> Leon Adato — New Relic</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://incident.io/blog/customer-focused-incident-response" target="_blank" rel="noopener">Driving a customer-focused incident response process</a></div>
<div class="sreweekly-description">
<p>Using the recent Atlassian outage as a case study, this article explains the importance of communication during an incident, then goes over best practices.</p>
<p>&nbsp;&nbsp;<small>Martha Lambert — incident.io</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.blameless.com/sre/sre-from-theory-to-practice-whats-difficult-about-on-call-discussion" target="_blank" rel="noopener">SRE: From Theory to Practice | What&#8217;s difficult about on-call?</a></div>
<div class="sreweekly-description">
<p>My favorite part about this is the advice to &#8220;lower the cost of being wrong&#8221;. Important in any case, but especially during incident response.</p>
<p>&nbsp;&nbsp;<small>Emily Arnott — Blameless</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://github.blog/2022-08-03-github-availability-report-july-2022/" target="_blank" rel="noopener">GitHub Availability Report: July 2022</a></div>
<div class="sreweekly-description">
<p>There are some interesting incidents in this issue: one involving DNS and another with an overload involving over-eager retries.</p>
<p>&nbsp;&nbsp;<small>Jakub Oleksy — GitHub</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.blameless.com/sre/sre-interview-questions" target="_blank" rel="noopener">Top SRE Interview Questions You Should Know</a></div>
<div class="sreweekly-description">
<p>A great read both for interviewers and interviewees.</p>
<p>&nbsp;&nbsp;<small>Myra Nizami — Blameless</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://semaphoreci.com/blog/bad-microservices" target="_blank" rel="noopener">When Microservices Are a Bad Idea</a></div>
<div class="sreweekly-description">
<p>Their main advice is to avoid <em>starting</em> with a microservice architecture, and only transition to one after your monolith has matured and you have a good reason to do so.</p>
<p>&nbsp;&nbsp;<small>Tomas Fernandez and Dan Ackerson — semaphore</small></p>
</div>
</div>
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<h2 class="wp-block-heading">Outages</h2>
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<li><a href="https://u.today/solana-suffers-minor-service-outage-as-thousands-of-wallets-get-drained">Solana</a>
</li><li><a href="https://twitter.com/Paytm/status/1555458737766219776">Paytm</a>
</li><li><a href="https://www.bbc.com/news/uk-wales-62442127">National Health Service (UK)</a>
</li><li><a href="https://www.americanbanker.com/payments/news/how-badly-was-bread-burned-by-its-online-credit-card-payment-glitch">Bread</a>
</li><li><a href="https://www.dreamhoststatus.com/pages/incident/575f0f606826303142000510/62ddab5ddb464e053416ad87">DreamHost</a>
</li><li><a href="https://www.independent.co.uk/tech/flightradar24-down-live-plane-tracking-site-goes-offline-b2136429.html">Flightradar24</a>
</li><li><a href="https://www.stackstatus.net/incidents/9cbac2e1-6bdc-41c9-b520-8875d3ce5050">Stack Exchange</a>
</li></ul>
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