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text-content-secondary-invert">Esc</kbd></div></button></div><div class="flex flex-col gap-8 max-lg:hidden"><ul class="flex flex-col text-body-sm"><li class="flex flex-col gap-3 relative group"><a class="block flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#content-top">What&#x27;s a fair compensation for being on-call?</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#a-couple-of-terms-worth-knowing">A couple of terms worth knowing</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#approaches-to-on-call-compensation">Approaches to on-call compensation</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#1-no-compensation-for-on-call-work">1. No compensation for on-call work</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#2-base-salary-compensation-model">2. Base salary compensation model</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#3-pay-per-incident-compensation">3. Pay-per-incident compensation</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#4-time-based-compensation">4. Time-based compensation</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#our-advice-on-getting-started">Our advice on getting started</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#compensation-on-call-models-for-smaller-organizations">Compensation on-call models for smaller organizations</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#advanced-on-call-models-for-larger-companies">Advanced on-call models for larger companies</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#conclusion-fair-and-effective-on-call-compensation">Conclusion: Fair and effective on-call compensation</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">What&#x27;s a fair compensation for being on-call?</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/chris">Chris Evans</a></span></div><div class="text-body-sm text-content-secondary">March 22, 2022<span> — <!-- -->10 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="1920" height="1280" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-fair-on-call-compensation" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=96&amp;q=75 96w, 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/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=750&amp;q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=828&amp;q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class="">For the vast majority of organizations, it’s necessary to have some form of round-the-clock cover to support the business. While most commonly an engineering concern, it’s increasingly common to have folks from various disciplines available out-of-hours. Irrespective of the role, compensating people fairly is an important factor in running a healthy and effective <a href="https://incident.io/on-call" target="_blank" rel="noopener noreferrer" class="">on-call system</a>.</p><p class="">In this guide, we&#x27;ll cover the various options for paying folks who are on-call, along with some advice, trade-offs, and pitfalls to avoid.</p><h3 id="a-couple-of-terms-worth-knowing" class=""><a class="heading-link" href="#a-couple-of-terms-worth-knowing"><span class="icon icon-link"></span></a>A couple of terms worth knowing</h3><ul><li><strong>On-call:</strong> Someone who’s the first point of contact when something goes wrong. Most commonly on-call is linked to out-of-hours work.</li><li><strong>Pager:</strong> We used to carry actual pagers back in the day, but these days the phrase ‘holding the pager’ really means being the first person whose phone will be called when something goes wrong.</li></ul><h2 id="approaches-to-on-call-compensation" class=""><a class="heading-link" href="#approaches-to-on-call-compensation"><span class="icon icon-link"></span></a>Approaches to on-call compensation</h2><h3 id="1-no-compensation-for-on-call-work" class=""><a class="heading-link" href="#1-no-compensation-for-on-call-work"><span class="icon icon-link"></span></a>1. No compensation for on-call work</h3><p class="">Many organizations don&#x27;t pay anything for on-call — a contrast to the approach described in <a href="https://incident.io/blog/being-on-call-at-incident-io" target="_blank" rel="noopener noreferrer" class="">being on-call at </a><a href="https://incident.io" target="_blank" rel="noopener noreferrer" class="">incident.io</a>, where compensation is built into the team&#x27;s structure from the start.</p><p class="">This approach is particularly prevalent in smaller companies where incidents aren’t especially severe, or the impact of <a href="https://incident.io/blog/intermittent-downtime" target="_blank" rel="noopener noreferrer" class="">downtime</a> isn’t considered a significant concern. It’s also something we see in much larger organizations, where historical norms prevail and folks feel less empowered to ask for change.</p><p class="">If you&#x27;re considering this approach to compensation, it&#x27;s worth keeping an eye on how people are feeling over time — and whether your <a href="https://incident.io/blog/5-best-on-call-features-incident-management-platform" target="_blank" rel="noopener noreferrer" class="">on-call features</a> are making the job easier or harder. There’ll come a point where the impact on home life is meaningful enough that they expect to be compensated for the inconvenience. Left unchecked, it’s easy to end up with burnt-out or undervalued people who may look for opportunities elsewhere.</p><h3 id="2-base-salary-compensation-model" class=""><a class="heading-link" href="#2-base-salary-compensation-model"><span class="icon icon-link"></span></a>2. Base salary compensation model</h3><p class="">In this model, on-call compensation is positioned as part of your base salary and is commonly combined with expectations around how often you’ll be required to work out-of-hours. For example, you might have a base salary of $100k and an expectation that you’ll be on-call no more than one week in eight.</p><p class="">There’s a clear appeal to this approach as it’s a simple mechanic for paying folks without any complex monthly compensation calculations.</p><p class="">There are a few trade-offs to consider, however. Firstly, this model prevents folks from trading time without feeling indebted to each other. Since everyone is compensated equally, overrides are highly transactional; “I’ll take your week if you take mine”.</p><p class="">Additionally, people tend to forget these kinds of agreements exist, and over time they may forget that they are being compensated at all. And since it doesn’t feel like they’re being paid ‘extra’ for that out-of-hours time, there’s a risk they’ll begrudge doing it.</p><h3 id="3-pay-per-incident-compensation" class=""><a class="heading-link" href="#3-pay-per-incident-compensation"><span class="icon icon-link"></span></a>3. Pay-per-incident compensation</h3><p class="">With a pay-per-incident approach, on-callers are paid a fixed amount for every incident they attend. Typically it’ll apply to out-of-hours only, but every time you open your laptop to investigate an issue you were paged for, you get rewarded.</p><p class="">It’s clear to see where the positives are here: pay is correlated with the amount of active pain you feel, so the more you’re disrupted the more you’re compensated. A bad week of incidents is made a little less bad when you pocket a nice bump on your paycheck.</p><p class="">There are clear drawbacks to this method though, and in the worst case, you can end up disincentivizing work to make systems more reliable. If you’re going to be paid every time an alert fires, and you don’t mind being woken up, why take the time to fix things? This is an extreme, and few people are likely to deliberately leave things in a poor state, but while the incentive structures are in place the risk is there.</p><p class="">Another failure mode is the fact that no incidents means no pay. It might sound reasonable on the surface, but when being on-call means you need to carry your laptop with you for a week, that’s an inconvenience you’re giving away for free.</p><h3 id="4-time-based-compensation" class=""><a class="heading-link" href="#4-time-based-compensation"><span class="icon icon-link"></span></a>4. Time-based compensation</h3><p class="">This approach works by paying folks solely for the hours they spend on-call. Most commonly this is run as a weekly rotation, where on-callers are paid a fixed amount for the time they’re &quot;holding the pager&quot;.</p><p class="">In an ideal world, the compensation is worked out down to the minute taking overrides into account. In this world, when someone takes over part of your shift for you, they’re automatically compensated for their time which removes the pressure to trade shifts.</p><p class="">Ultimately this approach pays folks for the <em>inconvenience</em> on their home life, rather than their time directly. How much a full week of <a href="https://incident.io/blog/the-ultimate-guide-to-on-call-schedules" target="_blank" rel="noopener noreferrer" class="">on-call scheduling</a> is worth depends on your team&#x27;s model — if you&#x27;re paid $300 per week, you&#x27;re essentially being compensated at a rate of $1.78 per hour. Not an amazing rate by any standards, but if it’s just covering you to carry a laptop around it’s a pretty fair exchange.</p><p class="">As with the other approaches, paying by time also comes with some trade-offs. Firstly, it doesn’t work well when someone is on the receiving end of a bad week of on-call: that $300 is going to feel like a rough deal when you’ve been woken several nights in a row. For this reason, it’s helpful to pair it with an environment of proactive overrides: if someone’s been up in the night, offer to give them a 24-hour break.</p><p class="">The other failure mode is fairness when there’s an imbalance of pager load between teams. If I’m paid $300 per week and my team receives double the number of alerts of another, I’m likely to feel aggrieved. There’s no easy solution here, but one option is to consider different rates for ‘high’ and ‘low’ load teams.</p><h2 id="our-advice-on-getting-started" class=""><a class="heading-link" href="#our-advice-on-getting-started"><span class="icon icon-link"></span></a>Our advice on getting started</h2><p class="">There&#x27;s no shortage of options for compensating on-call engineers, and the right <a href="https://incident.io/on-call" target="_blank" rel="noopener noreferrer" class="">on-call software</a> should make whichever model you choose easy to administer. As with most things, the most accurate answer is &quot;it depends&quot;, but for the majority of people, paying by time is a sensible default. Below are a couple of example models which incorporate this approach.</p><h3 id="compensation-on-call-models-for-smaller-organizations" class=""><a class="heading-link" href="#compensation-on-call-models-for-smaller-organizations"><span class="icon icon-link"></span></a>Compensation on-call models for smaller organizations</h3><p class="">In smaller organizations, like incident.io, a <strong>single rotation</strong> will likely have you covered. In this world, you’re in easy mode, and you can pick a compensation amount that feels fair based on the criticality of your service and the typical frequency of incidents.</p><p class="">For us, we pay ~$350 per week and expect to be paged no more than once or twice (and sometimes never!). </p><h3 id="advanced-on-call-models-for-larger-companies" class=""><a class="heading-link" href="#advanced-on-call-models-for-larger-companies"><span class="icon icon-link"></span></a>Advanced on-call models for larger companies</h3><p class="">When I worked at <a href="https://monzo.com/" target="_blank" rel="noopener noreferrer" class="">Monzo</a> – a bank here in the UK – a large proportion of the company was on-call. Things were a little more complex and we wanted to structure our compensation to cover a few different scenarios:</p><ul><li>Critical teams who needed to be available at very short notice</li><li>Teams with lower alert load, or who could afford to respond with less urgency</li><li>Fairly compensating folks who weren’t on-call, but were opportunistically pulled into incidents</li></ul><p class="">To account for these we had two levels for weekly compensation; one where a team would be paid a higher rate in return for a stricter <a href="https://incident.io/blog/slo-sla-sli" target="_blank" rel="noopener noreferrer" class="">SLA</a>, and another where a team would be paid slightly less in return for a slightly relaxed response time.</p><p class="">Since you’re paying folks for the inconvenience to home life, this approach feels justified. If you’re on a critical rotation and need your laptop with you at all times, it’s fair that you’re compensated higher than someone who can leave it at home whilst they head out for groceries.</p><p class="">To account for folks who were opportunistically pulled into incidents, we introduced the concept of ‘sideways escalations’. If you were on-call and needed someone else who wasn’t, you could page them to help out and they’d be paid a fixed amount in return. Since their involvement was opportunistic, and the only inconvenience was for this event in particular this approach felt fair. Moreover, it reduced social barriers to escalation as you knew the person you were paging would be compensated for their involvement.</p><p class="">If you’re interested in reading more, Monzo has written about their on-call setup <a href="https://monzo.com/blog/2018/09/20/on-call" target="_blank" rel="noopener noreferrer" class="">here</a> and <a href="https://monzo.com/blog/how-weve-evolved-on-call-at-monzo" target="_blank" rel="noopener noreferrer" class="">here</a>.</p><p class="">ℹ️ <em>If you’re planning on implementing time-based compensation and you’re using PagerDuty to manage your on-call, this API call can grab you all the time slots that folks were on-call on a particular schedule, taking overrides into account. From here it’s simple to import into a spreadsheet and multiply the time on-call by the pro-rated weekly amount.</em></p><pre class="refractor language-bash"><code class="language-bash"><span class="token function">curl</span> <span class="token parameter variable">--request</span> GET <span class="token punctuation">\</span>
<span class="token parameter variable">--url</span> <span class="token string">&#x27;https://api.pagerduty.com/schedules/&amp;lt;SCHEDULE&amp;gt;?since=2022-01-01T00:00:00+0000&amp;amp;until=2022-02-01T00:00:00+0000&#x27;</span> <span class="token punctuation">\</span>
<span class="token parameter variable">--header</span> <span class="token string">&#x27;Accept: application/vnd.pagerduty+json;version=2&#x27;</span> <span class="token punctuation">\</span>
<span class="token parameter variable">--header</span> <span class="token string">&#x27;Authorization: Token token=&amp;lt;TOKEN&amp;gt;&#x27;</span> <span class="token punctuation">\</span>
<span class="token parameter variable">--header</span> <span class="token string">&#x27;Content-Type: application/json&#x27;</span> <span class="token operator">|</span> jq <span class="token parameter variable">-r</span> <span class="token string">&#x27;.schedule.final_schedule.rendered_schedule_entries[]|[.start, .end, .user.summary]|@tsv&#x27;</span>
**From To Person**
<span class="token number">2022</span>-01-01T00:00:00+00:00 <span class="token number">2022</span>-01-02T08:00:00+00:00 Pete Hamilton
<span class="token number">2022</span>-01-02T08:00:00+00:00 <span class="token number">2022</span>-01-03T08:00:00+00:00 Chris Evans
<span class="token number">2022</span>-01-03T08:00:00+00:00 <span class="token number">2022</span>-01-04T08:00:00+00:00 Sophie Koonin
</code></pre><h2 id="conclusion-fair-and-effective-on-call-compensation" class=""><a class="heading-link" href="#conclusion-fair-and-effective-on-call-compensation"><span class="icon icon-link"></span></a>Conclusion: Fair and effective on-call compensation</h2><p class="">There&#x27;s no such thing as a one-size-fits-all approach to on-call compensation, just as there are no universal <a href="https://incident.io/blog/on-call-best-practices-guide-2026" target="_blank" rel="noopener noreferrer" class="">on-call best practices</a> — what works depends on your team&#x27;s size, service criticality, and incident load. What you pay is heavily context-dependent and will vary based on your business, your incident load, the people who’ll be on-call, and a number of other factors.</p><p class="">Overall, you’ll struggle to go too wrong if you keep things simple, pay people fairly, and remain cognizant of the impact out-of-hours work can have.</p><p class=""><em>In 2019, @evnsio and @spikelindsey surveyed over 300 people to understand how they’re compensated for on-call. The full dataset of responses can be found <a href="https://docs.google.com/spreadsheets/d/16qUlFxm7ymiUG92sF-RiZyMPelomk7Eo3i7884YprOE/edit#gid=0" target="_blank" rel="noopener noreferrer" class="">here</a>.</em></p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 10-1.4-3.3.5-6.6 1-10 1.4-93.9 14-177.3 48.2-67.9 169.9C220.6 589.1 265.1 437.8 288 361.1c22.9 76.7 49.2 222.5 185.6 103.4 102.4-103.4 28.1-156-65.8-169.9-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3 64.1 7.1 133.6-15.1 153.2-80.7C566.9 194 576 75 576 58.4s-3.3-44.7-21.6-52.9c-15.8-7.1-40-14.9-103.2 29.8C385.1 81.9 314.1 176.4 288 227.1"></path></svg></button><button title="LinkedIn" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 1.43C0 .648.664 0 1.484 0h17.032C19.336 0 20 .64 20 1.43v17.14c0 .782-.664 1.43-1.484 1.43H1.484C.664 20 0 19.36 0 18.57z"></path><path fill="#fff" d="M6.078 16.734v-9H3.086v9zM4.586 6.5c1.04 0 1.688-.687 1.688-1.555-.016-.883-.649-1.554-1.664-1.554-1.024 0-1.696.672-1.696 1.562 0 .86.649 1.555 1.656 1.555h.016zm3.149 10.234h2.992V11.72c0-.274.023-.547.101-.735.211-.53.703-1.093 1.532-1.093 1.085 0 1.515.828 1.515 2.03v4.821h3v-5.156c0-2.766-1.476-4.063-3.437-4.063a2.98 2.98 0 0 0-2.72 1.524h.017V7.734h-3c.039.844 0 9 0 9"></path></svg></button><button title="X" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M15.751.729h3.067l-6.7 7.766L20 19.062h-6.172l-4.833-6.409-5.531 6.41H.394l7.167-8.307L0 .729h6.328l4.37 5.858zm-1.076 16.472h1.7L5.404 2.493H3.58z"></path></svg></button><button title="Reddit" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 256C0 114.6 114.6 0 256 0s256 114.6 256 256-114.6 256-256 256H37.1c-13.7 0-20.5-16.5-10.9-26.2L75 437C28.7 390.7 0 326.7 0 256m349.6-102.4c23.6 0 42.7-19.1 42.7-42.7s-19.1-42.7-42.7-42.7c-20.6 0-37.8 14.6-41.8 34-34.5 3.7-61.4 33-61.4 68.4v.2c-37.5 1.6-71.8 12.3-99 29.1-10.1-7.8-22.8-12.5-36.5-12.5-33 0-59.8 26.8-59.8 59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></button></div></div><div class="p-8 bg-white border border-stroke-primary rounded-lg flex flex-col gap-4 flame-background lg:flex-row"><div class="flex-1 flex flex-col gap-4 justify-between flex-grow items-center lg:w-1/2"><div class="flex gap-4 items-center"><span class="relative overflow-hidden block align-top w-25 h-25 rounded-full object-cover ring-1 ring-inset ring-black/10"><img alt="Picture of Chris Evans" loading="lazy" width="250" height="250" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75"/></span><div class="text-pretty"><div class="text-content-primary text-body-emphasis">Chris Evans</div><div class="text-alarmalade-600 text-body-xs">Co-Founder &amp; Field CTO</div></div></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[41px] px-4 py-2 max-sm:w-full" href="/blog/author/chris">View more<!-- --> <span class="hidden sm:inline">from <!-- -->Chris</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="flex-1 flex items-center text-slate-800"><p class="">I&#x27;m one of the co-founders, and Field CTO here at incident.io.</p></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">See related articles</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="96c39cdc-e0c8-4ab5-833a-a0b3ddcfb262" class="group flex flex-col" href="/blog/introducing-investigations-powered-by-nexus"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Introducing Investigations, powered by Nexus." loading="lazy" width="2400" height="1285" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ffe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ffe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Introducing Investigations, powered by Nexus.</h3><p class="text-body-sm line-clamp-2">Today we&#x27;re launching Investigations: agentic root cause analysis that starts the moment you&#x27;re paged, figures out what broke and why, and works with your team through to resolution. Here&#x27;s what we built, what&#x27;s powering it, and why it took some time to get right.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Pete Hamilton" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Pete Hamilton</span></span></div><div class="text-body-sm text-content-secondary">August 5, 2026</div></div></div></a><a id="651de2c6-9c54-4c87-9ddd-0a7f5a01f0ad" class="group flex flex-col" href="/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Fact-checking PagerDuty&#x27;s Opsgenie alternatives comparison table" loading="lazy" width="2400" height="1285" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ff159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ff159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Fact-checking PagerDuty&#x27;s Opsgenie alternatives comparison table</h3><p class="text-body-sm line-clamp-2">PagerDuty published a new comparison table about incident.io. Once again, it describes a product we don&#x27;t recognize. So once again, we&#x27;re correcting the record, row by row, with receipts.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Tom Wentworth" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Tom Wentworth</span></span></div><div class="text-body-sm text-content-secondary">July 28, 2026</div></div></div></a><a id="9a857ba5-4802-4914-824c-4d39edf3d2bc" class="group flex flex-col" href="/blog/introducing-the-opsgenie-rescue-program"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Your genie is vanishing: introducing the Opsgenie rescue program" loading="lazy" width="2000" height="1125" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Your genie is vanishing: introducing the Opsgenie rescue program</h3><p class="text-body-sm line-clamp-2">Today, we&#x27;re launching the Opsgenie Rescue Program to make that landing soft: simplified migration and free overlap so you never pay two vendors at once.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Tom Wentworth" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Tom Wentworth</span></span></div><div class="text-body-sm text-content-secondary">July 9, 2026</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path 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1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=1200&amp;q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex 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Not an amazing rate by any standards, but if it’s just covering you to carry a laptop around it’s a pretty fair exchange.\"}],\"markDefs\":[{\"_key\":\"ebf8861982c1\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/the-ultimate-guide-to-on-call-schedules\"}],\"style\":\"normal\"},{\"_key\":\"e7f0b5368918\",\"_type\":\"block\",\"children\":[{\"_key\":\"e7f0b53689180\",\"_type\":\"span\",\"marks\":[],\"text\":\"As with the other approaches, paying by time also comes with some trade-offs. Firstly, it doesn’t work well when someone is on the receiving end of a bad week of on-call: that $300 is going to feel like a rough deal when you’ve been woken several nights in a row. 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There’s no easy solution here, but one option is to consider different rates for ‘high’ and ‘low’ load teams.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"226f445f5ee3\",\"_type\":\"block\",\"children\":[{\"_key\":\"226f445f5ee30\",\"_type\":\"span\",\"marks\":[],\"text\":\"Our advice on getting started\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-our-advice-on-getting-started\",\"slug\":\"our-advice-on-getting-started\"}],\"style\":\"h2\"},{\"_key\":\"7fe7bf89bfbd\",\"_type\":\"block\",\"children\":[{\"_key\":\"7fe7bf89bfbd0\",\"_type\":\"span\",\"marks\":[],\"text\":\"There's no shortage of options for compensating on-call engineers, and the right \"},{\"_key\":\"e8a50e0bec21\",\"_type\":\"span\",\"marks\":[\"9145a88887bb\"],\"text\":\"on-call software\"},{\"_key\":\"7e4c43157f16\",\"_type\":\"span\",\"marks\":[],\"text\":\" should make whichever model you choose easy to administer. As with most things, the most accurate answer is \\\"it depends\\\", but for the majority of people, paying by time is a sensible default. Below are a couple of example models which incorporate this approach.\"}],\"markDefs\":[{\"_key\":\"9145a88887bb\",\"_type\":\"link\",\"href\":\"https://incident.io/on-call\"}],\"style\":\"normal\"},{\"_key\":\"cb741fbce30a\",\"_type\":\"block\",\"children\":[{\"_key\":\"cb741fbce30a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Compensation on-call models for smaller organizations\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-compensation-on-call-models-for-smaller-organizations\",\"slug\":\"compensation-on-call-models-for-smaller-organizations\"}],\"style\":\"h3\"},{\"_key\":\"bdfc895d5abc\",\"_type\":\"block\",\"children\":[{\"_key\":\"bdfc895d5abc0\",\"_type\":\"span\",\"marks\":[],\"text\":\"In smaller organizations, like incident.io, a \"},{\"_key\":\"449bbe23aa3b\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"single rotation\"},{\"_key\":\"30de7e2a3ee6\",\"_type\":\"span\",\"marks\":[],\"text\":\" will likely have you covered. In this world, you’re in easy mode, and you can pick a compensation amount that feels fair based on the criticality of your service and the typical frequency of incidents.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"faf9e64d1264\",\"_type\":\"block\",\"children\":[{\"_key\":\"faf9e64d12640\",\"_type\":\"span\",\"marks\":[],\"text\":\"For us, we pay ~$350 per week and expect to be paged no more than once or twice (and sometimes never!). \"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2e116ac2a901\",\"_type\":\"block\",\"children\":[{\"_key\":\"2e116ac2a9010\",\"_type\":\"span\",\"marks\":[],\"text\":\"Advanced on-call models for larger companies\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-advanced-on-call-models-for-larger-companies\",\"slug\":\"advanced-on-call-models-for-larger-companies\"}],\"style\":\"h3\"},{\"_key\":\"c8ddd1f75f6c\",\"_type\":\"block\",\"children\":[{\"_key\":\"c8ddd1f75f6c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"When I worked at \"},{\"_key\":\"1f51580f6623\",\"_type\":\"span\",\"marks\":[\"d8bfa3ba0a1d\"],\"text\":\"Monzo\"},{\"_key\":\"5479d7886cf2\",\"_type\":\"span\",\"marks\":[],\"text\":\" – a bank here in the UK – a large proportion of the company was on-call. Things were a little more complex and we wanted to structure our compensation to cover a few different scenarios:\"}],\"markDefs\":[{\"_key\":\"d8bfa3ba0a1d\",\"_type\":\"link\",\"autoDownloadFile\":false,\"displayMode\":\"normal\",\"href\":\"https://monzo.com/\",\"openInNewWindow\":true}],\"style\":\"normal\"},{\"_key\":\"093bcb8208cb\",\"_type\":\"block\",\"children\":[{\"_key\":\"093bcb8208cb0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Critical teams who needed to be available at very short notice\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c582d9ddfe6b\",\"_type\":\"block\",\"children\":[{\"_key\":\"c582d9ddfe6b0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Teams with lower alert load, or who could afford to respond with less urgency\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1d4bb86532fe\",\"_type\":\"block\",\"children\":[{\"_key\":\"1d4bb86532fe0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Fairly compensating folks who weren’t on-call, but were opportunistically pulled into incidents\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"dce3964d1a08\",\"_type\":\"block\",\"children\":[{\"_key\":\"dce3964d1a080\",\"_type\":\"span\",\"marks\":[],\"text\":\"To account for these we had two levels for weekly compensation; one where a team would be paid a higher rate in return for a stricter \"},{\"_key\":\"dce3964d1a081\",\"_type\":\"span\",\"marks\":[\"ce6def67c1cc\"],\"text\":\"SLA\"},{\"_key\":\"dce3964d1a082\",\"_type\":\"span\",\"marks\":[],\"text\":\", and another where a team would be paid slightly less in return for a slightly relaxed response time.\"}],\"markDefs\":[{\"_key\":\"ce6def67c1cc\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/slo-sla-sli\",\"openInNewWindow\":true}],\"style\":\"normal\"},{\"_key\":\"17ab66024e04\",\"_type\":\"block\",\"children\":[{\"_key\":\"17ab66024e040\",\"_type\":\"span\",\"marks\":[],\"text\":\"Since you’re paying folks for the inconvenience to home life, this approach feels justified. If you’re on a critical rotation and need your laptop with you at all times, it’s fair that you’re compensated higher than someone who can leave it at home whilst they head out for groceries.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"081967f62452\",\"_type\":\"block\",\"children\":[{\"_key\":\"081967f624520\",\"_type\":\"span\",\"marks\":[],\"text\":\"To account for folks who were opportunistically pulled into incidents, we introduced the concept of ‘sideways escalations’. If you were on-call and needed someone else who wasn’t, you could page them to help out and they’d be paid a fixed amount in return. Since their involvement was opportunistic, and the only inconvenience was for this event in particular this approach felt fair. Moreover, it reduced social barriers to escalation as you knew the person you were paging would be compensated for their involvement.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9da585cd6751\",\"_type\":\"block\",\"children\":[{\"_key\":\"9da585cd67510\",\"_type\":\"span\",\"marks\":[],\"text\":\"If you’re interested in reading more, Monzo has written about their on-call setup \"},{\"_key\":\"9da585cd67511\",\"_type\":\"span\",\"marks\":[\"b5396f73a3cf\"],\"text\":\"here\"},{\"_key\":\"9da585cd67512\",\"_type\":\"span\",\"marks\":[],\"text\":\" and \"},{\"_key\":\"9da585cd67513\",\"_type\":\"span\",\"marks\":[\"107ac0b6c385\"],\"text\":\"here\"},{\"_key\":\"9da585cd67514\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"markDefs\":[{\"_key\":\"b5396f73a3cf\",\"_type\":\"link\",\"href\":\"https://monzo.com/blog/2018/09/20/on-call\",\"openInNewWindow\":true},{\"_key\":\"107ac0b6c385\",\"_type\":\"link\",\"href\":\"https://monzo.com/blog/how-weve-evolved-on-call-at-monzo\",\"openInNewWindow\":true}],\"style\":\"normal\"},{\"_key\":\"8a7a4c38d007\",\"_type\":\"block\",\"children\":[{\"_key\":\"8a7a4c38d0070\",\"_type\":\"span\",\"marks\":[],\"text\":\"ℹ️ \"},{\"_key\":\"8a7a4c38d0071\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"If you’re planning on implementing time-based compensation and you’re using PagerDuty to manage your on-call, this API call can grab you all the time slots that folks were on-call on a particular schedule, taking overrides into account. From here it’s simple to import into a spreadsheet and multiply the time on-call by the pro-rated weekly amount.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"0496c1254bbc\",\"_type\":\"code\",\"code\":\"curl --request GET \\\\\\n --url 'https://api.pagerduty.com/schedules/\u0026lt;SCHEDULE\u0026gt;?since=2022-01-01T00:00:00+0000\u0026amp;until=2022-02-01T00:00:00+0000' \\\\\\n --header 'Accept: application/vnd.pagerduty+json;version=2' \\\\\\n --header 'Authorization: Token token=\u0026lt;TOKEN\u0026gt;' \\\\\\n --header 'Content-Type: application/json' | jq -r '.schedule.final_schedule.rendered_schedule_entries[]|[.start, .end, .user.summary]|@tsv'\\n\\n**From To Person**\\n2022-01-01T00:00:00+00:00\\t2022-01-02T08:00:00+00:00\\tPete Hamilton\\n2022-01-02T08:00:00+00:00\\t2022-01-03T08:00:00+00:00\\tChris Evans\\n2022-01-03T08:00:00+00:00\\t2022-01-04T08:00:00+00:00\\tSophie Koonin\\n\",\"language\":\"bash\",\"markDefs\":null},{\"_key\":\"07068042ebb1\",\"_type\":\"block\",\"children\":[{\"_key\":\"07068042ebb10\",\"_type\":\"span\",\"marks\":[],\"text\":\"Conclusion: Fair and effective on-call compensation\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-conclusion-fair-and-effective-on-call-compensation\",\"slug\":\"conclusion-fair-and-effective-on-call-compensation\"}],\"style\":\"h2\"},{\"_key\":\"a07bc88d4e36\",\"_type\":\"block\",\"children\":[{\"_key\":\"966cba107601\",\"_type\":\"span\",\"marks\":[],\"text\":\"There's no such thing as a one-size-fits-all approach to on-call compensation, just as there are no universal \"},{\"_key\":\"d8ae899bca7d\",\"_type\":\"span\",\"marks\":[\"a9ded70223a6\"],\"text\":\"on-call best practices\"},{\"_key\":\"ca3dd1405ac7\",\"_type\":\"span\",\"marks\":[],\"text\":\" — what works depends on your team's size, service criticality, and incident load. What you pay is heavily context-dependent and will vary based on your business, your incident load, the people who’ll be on-call, and a number of other factors.\"}],\"markDefs\":[{\"_key\":\"a9ded70223a6\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/on-call-best-practices-guide-2026\"}],\"style\":\"normal\"},{\"_key\":\"49a22d0e97ff\",\"_type\":\"block\",\"children\":[{\"_key\":\"49a22d0e97ff0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Overall, you’ll struggle to go too wrong if you keep things simple, pay people fairly, and remain cognizant of the impact out-of-hours work can have.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"035a931ca0aa\",\"_type\":\"block\",\"children\":[{\"_key\":\"035a931ca0aa0\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"In 2019, @evnsio and @spikelindsey surveyed over 300 people to understand how they’re compensated for on-call. The full dataset of responses can be found \"},{\"_key\":\"035a931ca0aa1\",\"_type\":\"span\",\"marks\":[\"em\",\"d9ba74de7559\"],\"text\":\"here\"},{\"_key\":\"035a931ca0aa2\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\".\"}],\"markDefs\":[{\"_key\":\"d9ba74de7559\",\"_type\":\"link\",\"href\":\"https://docs.google.com/spreadsheets/d/16qUlFxm7ymiUG92sF-RiZyMPelomk7Eo3i7884YprOE/edit#gid=0\",\"openInNewWindow\":true}],\"style\":\"normal\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2022-03-22T00:00:00.000Z\",\"description\":\"In this guide, we explore the best practices for on-call compensation, discussing various payment models, their pros and cons, and essential tips to navigate potential trade-offs and avoid common pitfalls.\",\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/90d2d8ba68c1fa2be9a8fb590c63b20d385c22bf-1920x1280.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":\"Learn the best strategies for on-call compensation, including salary-based, pay-per-incident, and time-based models. 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