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<meta name="citation_title" content="{SRE}: {It’s} People All the Way Down" />
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<meta name="citation_author" content="Courtney Eckhardt" />
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<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.uber.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/uber_text_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Silver Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="https://www.pagerduty.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/pagerduty_logo_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Silver Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="https://www.dropbox.com/jobs" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/dropbox_300x120.png" width="200" height="80" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.baidu.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/baidu_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Bronze Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.spotify.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/spotify_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.victorops.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/victorops_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.moogsoft.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/moogsoft_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Bronze Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.opsclarity.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/opsclarity_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Bronze Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="https://www.twitter.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/twitter_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Bronze Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.bigpanda.io" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/bigpanda_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.microsoft.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/microsoft_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.foxpass.com/" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/foxpass_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Bronze Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.netflix.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/netflix_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Media Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.crcpress.com/" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/crc_press_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Media Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.linuxpromagazine.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/linux_pro_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Media Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://queue.acm.org" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/acmqueue_600x240_1.png" width="200" height="80" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Media Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.userfriendly.org" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/userfriendly_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Media Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://lxer.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/lxer_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Media Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.raspberry-pi-geek.com/" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/raspberry_pi_geek_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Media Sponsor</div> </div>
<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.nostarch.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/nostarch_600x240_0.png" width="200" height="80" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-image"> <div class="field-content"><a href="http://www.admin-magazine.com" target="_blank"><img src="https://www.usenix.org/sites/default/files/styles/sponsor_slideshow_front/public/sponsor_images/admin_150x60.png" width="150" height="60" alt="" /></a></div> </div></div>
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<div class="views-field views-field-field-sponsor-level"> <div class="field-content">Industry Partner</div> </div>
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</div>
</div>
</div>
</div>
</div>
</div> </div>
</div></div>
</div>
<div class='block block-block-103 clearfix' id="block-block-103">
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<h2 class="block-title">
general information </h2>
<div class='content clearfix '>
<div style="background-color: #d9edf3; color: black; padding: 5px; margin-top: 0px; margin-bottom: 20px;">
<p><strike><span style="text-align: center;"><strong>Early Bird Registration Deadline: March 16, 2016</strong></span><br><!--<strong><a href="/conference/193469/registration/form">Register Now</a></strong>--></a></strike></p>
<p><span style="color: red; font-weight: bold;">SREcon16 is SOLD OUT.</span><br>No walkup registrations will be accepted.</p>
<p><strong>Venue:</strong><br>
Hyatt Regency Santa Clara<br>
5101 Great America Pkwy<br>
Santa Clara, CA 95054
</p>
<p><strong>Rooms at the Hyatt Regency Santa Clara are sold out.</strong></p>
<p><strong>Rooms available at:</strong><br>
Biltmore Hotel & Suites</strong><br>
2151 Laurelwood Road<br>
Santa Clara, CA 95054<br/>
</p>
<p>
<a href="https://bookings.ihotelier.com/Biltmore-Hotel-and-Suites/bookings.jsp?hotelID=13370&groupID=1605111" target="_blank">Book your room</a> for $225 single or double plus tax or call (800) 255-9925 or (408) 988-8411 and reference USENIX Association or Billing ID&nbsp;#32992. Room rate includes WiFi and complimentary shuttle to the Hyatt Regency Santa Clara.
</p>
<!--
<p><strong>Note:</strong> The SREcon16 room block is selling out and rooms will be on a space-available basis. The Hyatt Regency Santa Clara's prevailing rate will apply.</p>
-->
<p><strong>Questions?</strong><br>
About <a href="/cdn-cgi/l/email-protection#24575641474b4a1512474c454d5657645157414a4d5c0a4b5643">SREcon</a>?<br>About the <a href="/conference/srecon16/call-for-participation">Call for Participation</a>?<br>
About the <a href="/cdn-cgi/l/email-protection#a5c6cacbc3c0d7c0cbc6c0e5d0d6c0cbccdd8bcad7c2">Hotel/Registration</a>?<br>
About <a href="/cdn-cgi/l/email-protection#4d3e3d22233e223f3e25243d0d383e2823243563223f2a">Sponsorship</a>?</p>
</div>
</div>
</div></div>
</div>
<div class='block block-block-73 clearfix' id="block-block-73">
<div class='column-main'><div class='column-wrapper'>
<h2 class="block-title">
help promote </h2>
<div class='content clearfix '>
<div style="background-color: #e6e6e6; padding: 10px;">
<p style="text-align: center;">
<img style="border: 1px solid black;" src="/sites/default/files/conference-files/srecon16_button_180.png" alt="SREcon16 button" width="125" height="125" align="middle">
</p>
</div> </div>
</div></div>
</div>
<div class='block block-block-104 clearfix' id="block-block-104">
<div class='column-main'><div class='column-wrapper'>
<div class='content clearfix '>
<div style="background-color: #e8e8e8; color: black; padding: 10px; text-align: center;">
<h3 style="margin-top: 0px;">Keynote Speakers</h2>
<a href="/conference/srecon16/speaker-or-organizer/rachel-kroll-facebook"><img style="display: block; clear: both; margin: auto;" width="125" height="144" alt="Rachel Kroll" src="/sites/default/files/kroll_rachel_150x73.png"></a>
<p style="clear: both; display: block;">Rachel Kroll, <em>Facebook</em><br>Thursday Keynote Address</p>
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SRE: It’s People All the Way Down </h1>
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<div class="field field-name-field-presented-by field-type-text-long field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><p>Lex Neva and Courtney Eckhardt, <em>Heroku</em></p></div></div></div><div class="field field-name-field-paper-description field-type-text-long field-label-hidden"><div class="field-items field-items"><div class="field-item odd"><p>Is your root cause really “human error”? How did your environment let the human make the error? How did their error take down the service? How many outages did humans prevent? Can your dev teams’ priorities be aligned with reliability, instead of only with churning out features?<br><br>At Heroku, we do ops as a service -- reliability is our product. If we go down, we take thousands of businesses with us. In SRE, we push for reliability and resiliency in designs, sure, but it’s more than that. We iterate on process, automation, tooling, and incident response, because people are at the heart of everything we do.</p>
<p><em>Lex Neva is probably not a super-villain. He has 6 years of experience keeping large services running, including Linden Lab's Second Life, DeviantArt.com, and his current position as a Heroku SRE. While originally trained in computer science, he’s found that he most enjoys applying his software engineering skills to operations. A veteran of many large incidents, he has strong opinions on incident response, on-call sustainability, and reliable infrastructure design, and he currently runs <a href="http://www.sreweekly.com" target="_blank">SRE Weekly</a>.</em>
<p><em>Courtney comes from a background in customer support and internet anti-abuse policy. She combines this human-focused experience with the principle of Conway’s Law and the work of Kathy Sierra and Don Norman into a wide-reaching and humane concept of operational reliability.</em></p></div></div></div><div class="field field-name-field-paper-people field-type-node-reference field-label-hidden"><div class="field-items field-items"><div class="field-item odd">
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author = {Lex Neva and Courtney Eckhardt},<br />
title = {{SRE}: {It{\textquoteright}s} People All the Way Down},<br />
year = {2016},<br />
address = {Santa Clara, CA},<br />
publisher = {USENIX Association},<br />
month = apr<br />
}<br />
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