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<html lang="en"> <head> <meta charset="utf-8"> <title>Incident details | Google Workspace Status Dashboard</title> <link href="https://www.google.com/appsstatus/images/google-workspace-favicon.ico" rel="icon"> <link href="//fonts.googleapis.com/css?family=Open+Sans:300,400,600,700&amp;lang=en" rel="stylesheet" nonce="ut-kX9C3IUR2dLLb9OHiFw"> <style>table.psd-table{border-collapse:collapse;font-family:"open sans",arial,sans-serif;font-size:13px;width:100%}table.psd-table thead th{color:#767676;font-weight:normal;padding:0 5px 10px 8px;text-align:left;text-transform:uppercase}table.psd-table td,table.psd-table tbody th{background-color:#fcfcfc;border-bottom:1px solid #eee;border-top:1px solid #eee;font-weight:normal;padding:15px 5px 15px 8px;text-align:left}</style> <script nonce="ut-kX9C3IUR2dLLb9OHiFw">(function(){var trackingId='UA-177437757-7';(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please <a href="https://support.google.com/a/">contact Support</a>. Learn more about what's posted on the dashboard in <a href="https://support.google.com/a/answer/139569">this FAQ</a>. For additional information on these services, please visit <a href="https://workspace.google.com/">https://workspace.google.com/</a>. </span> <span> For incidents related to Google Analytics, visit the <a href="https://ads.google.com/status/publisher">Google Ads Status Dashboard</a>. </span> </div> <div class="jv6boZDWPRM__widget-container jv6boZDWPRM__empty"> </div> </div> <div class="jv6boZDWPRM__widget-container jv6boZDWPRM__no-widget"> <ul class="nqqp3ZlxVUB__service-status-documentation"><style>ul.nqqp3ZlxVUB__service-status-documentation{display:flex;color:#767676;font-size:13px;list-style:none;padding:0}ul.nqqp3ZlxVUB__service-status-documentation .nqqp3ZlxVUB__with-margin{margin:5px}ul .nqqp3ZlxVUB__with-flex{display:inline-flex}.nqqp3ZlxVUB__with-flex span{margin-left:9px}psd-status-icon{display:inline-block}</style> <li class="nqqp3ZlxVUB__with-margin nqqp3ZlxVUB__with-flex"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__available" aria-label="Available status" fill="none" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M9.001.666A8.336 8.336 0 0 0 .668 8.999c0 4.6 3.733 8.334 8.333 8.334s8.334-3.734 8.334-8.334S13.6.666 9 .666Zm0 15a6.676 6.676 0 0 1-6.666-6.667A6.676 6.676 0 0 1 9 2.333a6.676 6.676 0 0 1 6.667 6.666A6.676 6.676 0 0 1 9 15.666Zm-1.666-4.833L5.168 8.666 4.001 9.833l3.334 3.333L14 6.499l-1.166-1.166-5.5 5.5Z" fill="#1E8E3E" fill-rule="evenodd"></path></svg> </psd-status-icon><span>Available</span> </li> <li class="nqqp3ZlxVUB__with-margin nqqp3ZlxVUB__with-flex"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__information" fill="none" aria-label="Informational status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M9.001.666A8.336 8.336 0 0 0 .668 8.999c0 4.6 3.733 8.334 8.333 8.334s8.334-3.734 8.334-8.334S13.6.666 9 .666Zm-.833 4.167v1.666h1.667V4.833H8.168Zm0 3.333v5h1.667v-5H8.168Zm-5.833.833A6.676 6.676 0 0 0 9 15.666a6.676 6.676 0 0 0 6.667-6.667A6.676 6.676 0 0 0 9 2.333a6.676 6.676 0 0 0-6.666 6.666Z" fill="#1967D2" fill-rule="evenodd"></path></svg> </psd-status-icon><span>Service information</span> </li> <li class="nqqp3ZlxVUB__with-margin nqqp3ZlxVUB__with-flex"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__disruption" fill="none" aria-label="Disruption status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M8.168 11.5h1.667v1.666H8.168v-1.667Zm0-6.667h1.667v5H8.168v-5ZM8.993.666C4.393.666.668 4.399.668 8.999s3.725 8.334 8.325 8.334c4.608 0 8.342-3.734 8.342-8.334S13.6.666 8.993.666Zm.008 15a6.665 6.665 0 0 1-6.666-6.667A6.665 6.665 0 0 1 9 2.333a6.665 6.665 0 0 1 6.667 6.666A6.665 6.665 0 0 1 9 15.666Z" fill="#E37400" fill-rule="evenodd"></path></svg> </psd-status-icon><span>Service disruption</span> </li> <li class="nqqp3ZlxVUB__with-margin nqqp3ZlxVUB__with-flex"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__outage" fill="none" aria-label="Outage status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M11.16 5.666 9 7.824 6.843 5.666 5.668 6.841l2.158 2.158-2.158 2.159 1.175 1.175 2.158-2.159 2.159 2.159 1.175-1.175-2.159-2.159 2.159-2.158-1.175-1.175ZM9 .666A8.326 8.326 0 0 0 .668 8.999a8.326 8.326 0 0 0 8.333 8.334 8.326 8.326 0 0 0 8.334-8.334A8.326 8.326 0 0 0 9 .666Zm0 15a6.676 6.676 0 0 1-6.666-6.667A6.676 6.676 0 0 1 9 2.333a6.676 6.676 0 0 1 6.667 6.666A6.676 6.676 0 0 1 9 15.666Z" fill="#D93025" fill-rule="evenodd"></path></svg> </psd-status-icon><span>Service outage</span> </li> </ul> </div> <p class="incident-header"> Incident affecting Google Meet </p> <p> Incident began at <strong class="start-time">2021-10-25 11:00</strong> and ended at <strong class="end-time">2021-10-26 17:00</strong> <span>(times are in <strong class="timezone">Coordinated Universal Time (UTC)</strong>).</span> </p> <table class="status-updates psd-table"> <thead> <tr> <th class="status" scope="col"></th> <th class="date" scope="col">Date</th> <th class="time" scope="col">Time</th> <th class="description" scope="col">Description</th> </tr> </thead> <tbody> <tr> <td class="status"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__available" aria-label="Available status" fill="none" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M9.001.666A8.336 8.336 0 0 0 .668 8.999c0 4.6 3.733 8.334 8.333 8.334s8.334-3.734 8.334-8.334S13.6.666 9 .666Zm0 15a6.676 6.676 0 0 1-6.666-6.667A6.676 6.676 0 0 1 9 2.333a6.676 6.676 0 0 1 6.667 6.666A6.676 6.676 0 0 1 9 15.666Zm-1.666-4.833L5.168 8.666 4.001 9.833l3.334 3.333L14 6.499l-1.166-1.166-5.5 5.5Z" fill="#1E8E3E" fill-rule="evenodd"></path></svg> </psd-status-icon> </td> <th class="date" scope="row">Nov 5, 2021</th> <td class="time">2:27 AM UTC</td> <td class="description"><p><strong>INCIDENT REPORT</strong></p>
<p><strong>Summary</strong></p>
<p>The Google Meet Livestream feature experienced disruptions that caused intermittent degraded quality of experience for a small subset of viewers, starting 25 October 2021 0400 PT and ending 26 October 2021 1000 PT. Quality was degraded for a total duration of 4 hours (3 hours on 25 October and 1 hour on 26 October). During this time, no more than 15% of livestream viewers experienced higher rebuffer rates and latency in livestream video playback. We sincerely apologize for the disruption that may have affected your business-critical events. We have identified the cause of the issue and have taken steps to improve our service.</p>
<p><strong>Root Cause</strong></p>
<p>Our investigation into the incident revealed that the backend message delivery mechanism for Google Meet livestreams that assists with processing experienced an unexpected surge in workload that hit the configuration threshold. As a result, up to 15% of livestream viewers noticed higher rebuffer rates and degraded Meet livestreams.</p>
<p><strong>Remediation and Prevention</strong></p>
<p>The issue was diagnosed by monitoring some affected viewers that reported degraded performance. Google engineers mitigated the impact by reconfiguring the resources required for processing the affected delivery of data and system messages for higher quality of livestream playbacks.</p>
<p><strong>Improvements identified:</strong></p>
<ul>
<li>Increased resource allocation for the backend message delivery system in the short term, and automatically detect message delivery overload in the long term.</li>
<li>Enhancements to monitoring systems to capture real time data on quality of livestreams for all volumes of traffic.</li>
<li>Alert logic updates to capture spikes in rebuffering rate proactively to help mitigate before any customer impact.</li>
</ul>
<p>Google is committed to quickly and continually improving our technology and operations to prevent service disruptions. We appreciate your patience and apologize again for the impact to your organization. We thank you for your business.</p>
<p><strong>Detailed Description of Impact</strong></p>
<p>Starting 25 October 2021 0400 PT and ending 26 October 2021 1000 PT, 15% of Google Meet livestream viewers experienced greater than 5% rebuffer rates for a total duration of 4 hours. Viewers with ongoing livestream events were experiencing rebuffering issues. The affected livestreams experienced greater than 5% rebuffering of total viewing time.</p>
</td> </tr><tr> <td class="status"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__disruption" fill="none" aria-label="Disruption status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M8.168 11.5h1.667v1.666H8.168v-1.667Zm0-6.667h1.667v5H8.168v-5ZM8.993.666C4.393.666.668 4.399.668 8.999s3.725 8.334 8.325 8.334c4.608 0 8.342-3.734 8.342-8.334S13.6.666 8.993.666Zm.008 15a6.665 6.665 0 0 1-6.666-6.667A6.665 6.665 0 0 1 9 2.333a6.665 6.665 0 0 1 6.667 6.666A6.665 6.665 0 0 1 9 15.666Z" fill="#E37400" fill-rule="evenodd"></path></svg> </psd-status-icon> </td> <th class="date" scope="row">Oct 28, 2021</th> <td class="time">11:30 AM UTC</td> <td class="description"><span> The problem with Google Meet has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. </span><div> <p><strong>Preliminary Incident Report</strong></p>
<p>We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Support by opening a case using <a href="https://cloud.google.com/support">https://cloud.google.com/support</a>.</p>
<p>(All Times US/Pacific)</p>
<p><strong>Incident Start:</strong> 26 October 2021 11:35</p>
<p><strong>Incident End:</strong> 27 October 2021 18:00</p>
<p><strong>Duration:</strong> 1 day, 6 hours, 25 minutes</p>
<p><strong>Affected Services and Features:</strong></p>
<p>Google Meet - Livestreams</p>
<p><strong>Regions/Zones:</strong> Global</p>
<p><strong>Description:</strong></p>
<p>Google Meet experienced issues for a subset of customers publishing live streams for 1 day, 6 hours, and 25 minutes. From preliminary analysis, the root cause was a configuration change in how livestream media is published to viewers. We will publish a full Incident Report incident once we have completed our internal investigation.</p>
<p><strong>Customer Impact:</strong></p>
<ul>
<li>For affected customers&#39; livestreams, a subset of viewers experienced rebuffering or intermittent frame/audio loss.</li>
</ul>
</div></td> </tr><tr> <td class="status"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__disruption" fill="none" aria-label="Disruption status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M8.168 11.5h1.667v1.666H8.168v-1.667Zm0-6.667h1.667v5H8.168v-5ZM8.993.666C4.393.666.668 4.399.668 8.999s3.725 8.334 8.325 8.334c4.608 0 8.342-3.734 8.342-8.334S13.6.666 8.993.666Zm.008 15a6.665 6.665 0 0 1-6.666-6.667A6.665 6.665 0 0 1 9 2.333a6.665 6.665 0 0 1 6.667 6.666A6.665 6.665 0 0 1 9 15.666Z" fill="#E37400" fill-rule="evenodd"></path></svg> </psd-status-icon> </td> <th class="date" scope="row">Oct 28, 2021</th> <td class="time">9:25 AM UTC</td> <td class="description"><span> Google Meet service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. </span></td> </tr><tr> <td class="status"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__disruption" fill="none" aria-label="Disruption status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M8.168 11.5h1.667v1.666H8.168v-1.667Zm0-6.667h1.667v5H8.168v-5ZM8.993.666C4.393.666.668 4.399.668 8.999s3.725 8.334 8.325 8.334c4.608 0 8.342-3.734 8.342-8.334S13.6.666 8.993.666Zm.008 15a6.665 6.665 0 0 1-6.666-6.667A6.665 6.665 0 0 1 9 2.333a6.665 6.665 0 0 1 6.667 6.666A6.665 6.665 0 0 1 9 15.666Z" fill="#E37400" fill-rule="evenodd"></path></svg> </psd-status-icon> </td> <th class="date" scope="row">Oct 28, 2021</th> <td class="time">6:39 AM UTC</td> <td class="description"><span> Google Meet service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. </span></td> </tr><tr> <td class="status"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__disruption" fill="none" aria-label="Disruption status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M8.168 11.5h1.667v1.666H8.168v-1.667Zm0-6.667h1.667v5H8.168v-5ZM8.993.666C4.393.666.668 4.399.668 8.999s3.725 8.334 8.325 8.334c4.608 0 8.342-3.734 8.342-8.334S13.6.666 8.993.666Zm.008 15a6.665 6.665 0 0 1-6.666-6.667A6.665 6.665 0 0 1 9 2.333a6.665 6.665 0 0 1 6.667 6.666A6.665 6.665 0 0 1 9 15.666Z" fill="#E37400" fill-rule="evenodd"></path></svg> </psd-status-icon> </td> <th class="date" scope="row">Oct 28, 2021</th> <td class="time">3:17 AM UTC</td> <td class="description"><span> Google Meet service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. </span></td> </tr><tr> <td class="status"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__disruption" fill="none" aria-label="Disruption status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M8.168 11.5h1.667v1.666H8.168v-1.667Zm0-6.667h1.667v5H8.168v-5ZM8.993.666C4.393.666.668 4.399.668 8.999s3.725 8.334 8.325 8.334c4.608 0 8.342-3.734 8.342-8.334S13.6.666 8.993.666Zm.008 15a6.665 6.665 0 0 1-6.666-6.667A6.665 6.665 0 0 1 9 2.333a6.665 6.665 0 0 1 6.667 6.666A6.665 6.665 0 0 1 9 15.666Z" fill="#E37400" fill-rule="evenodd"></path></svg> </psd-status-icon> </td> <th class="date" scope="row">Oct 28, 2021</th> <td class="time">12:56 AM UTC</td> <td class="description"><span> Our team is continuing to investigate this issue. We will provide an update by <span>Oct 28, 2021, 3:00 AM UTC</span> with more information about this problem. Thank you for your patience. </span></td> </tr><tr> <td class="status"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__disruption" fill="none" aria-label="Disruption status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M8.168 11.5h1.667v1.666H8.168v-1.667Zm0-6.667h1.667v5H8.168v-5ZM8.993.666C4.393.666.668 4.399.668 8.999s3.725 8.334 8.325 8.334c4.608 0 8.342-3.734 8.342-8.334S13.6.666 8.993.666Zm.008 15a6.665 6.665 0 0 1-6.666-6.667A6.665 6.665 0 0 1 9 2.333a6.665 6.665 0 0 1 6.667 6.666A6.665 6.665 0 0 1 9 15.666Z" fill="#E37400" fill-rule="evenodd"></path></svg> </psd-status-icon> </td> <th class="date" scope="row">Oct 27, 2021</th> <td class="time">10:04 PM UTC</td> <td class="description"><span> Our team is continuing to investigate this issue. We will provide an update by <span>Oct 28, 2021, 1:00 AM UTC</span> with more information about this problem. Thank you for your patience. </span></td> </tr><tr> <td class="status"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__disruption" fill="none" aria-label="Disruption status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M8.168 11.5h1.667v1.666H8.168v-1.667Zm0-6.667h1.667v5H8.168v-5ZM8.993.666C4.393.666.668 4.399.668 8.999s3.725 8.334 8.325 8.334c4.608 0 8.342-3.734 8.342-8.334S13.6.666 8.993.666Zm.008 15a6.665 6.665 0 0 1-6.666-6.667A6.665 6.665 0 0 1 9 2.333a6.665 6.665 0 0 1 6.667 6.666A6.665 6.665 0 0 1 9 15.666Z" fill="#E37400" fill-rule="evenodd"></path></svg> </psd-status-icon> </td> <th class="date" scope="row">Oct 27, 2021</th> <td class="time">7:04 PM UTC</td> <td class="description"><span> We are continuing to investigate this issue. We will provide an update by <span>Oct 27, 2021, 10:00 PM UTC</span> detailing when we expect to resolve the problem. </span></td> </tr><tr> <td class="status"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__disruption" fill="none" aria-label="Disruption status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M8.168 11.5h1.667v1.666H8.168v-1.667Zm0-6.667h1.667v5H8.168v-5ZM8.993.666C4.393.666.668 4.399.668 8.999s3.725 8.334 8.325 8.334c4.608 0 8.342-3.734 8.342-8.334S13.6.666 8.993.666Zm.008 15a6.665 6.665 0 0 1-6.666-6.667A6.665 6.665 0 0 1 9 2.333a6.665 6.665 0 0 1 6.667 6.666A6.665 6.665 0 0 1 9 15.666Z" fill="#E37400" fill-rule="evenodd"></path></svg> </psd-status-icon> </td> <th class="date" scope="row">Oct 27, 2021</th> <td class="time">6:05 PM UTC</td> <td class="description"><p>We&#39;re aware of a problem in which Google Meet users may experience latency and/or buffering while viewing livestream events. We will provide an update by Oct 27, 2021, 7:00 PM UTC.</p>
</td> </tr><tr> <td class="status"> <psd-status-icon class="psd__status-icon"> <svg class="psd__status-icon psd__disruption" fill="none" aria-label="Disruption status" height="18" width="18" xmlns="http://www.w3.org/2000/svg"><path clip-rule="evenodd" d="M8.168 11.5h1.667v1.666H8.168v-1.667Zm0-6.667h1.667v5H8.168v-5ZM8.993.666C4.393.666.668 4.399.668 8.999s3.725 8.334 8.325 8.334c4.608 0 8.342-3.734 8.342-8.334S13.6.666 8.993.666Zm.008 15a6.665 6.665 0 0 1-6.666-6.667A6.665 6.665 0 0 1 9 2.333a6.665 6.665 0 0 1 6.667 6.666A6.665 6.665 0 0 1 9 15.666Z" fill="#E37400" fill-rule="evenodd"></path></svg> </psd-status-icon> </td> <th class="date" scope="row">Oct 27, 2021</th> <td class="time">4:58 PM UTC</td> <td class="description"><p>Google Meet users may experience latency and/or buffering while viewing livestream events.</p>
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