2261 lines
126 KiB
HTML
2261 lines
126 KiB
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<meta itemprop="author" content="Florian Hoeppner"/>
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<meta itemprop="datePublished" content="2026-01-28T22:08:07-0500"/>
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>
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Skip to Content
|
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</a>
|
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|
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<style>
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header-layout-nav-center
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'
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<!-- Social -->
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<!-- Title -->
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<div
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class="
|
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header-title
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data-animation-role="header-element"
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>
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||
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<div class="header-title-text">
|
||
<a id="site-title" href="/" data-animation-role="header-element">Tech Acceleration & Resilience</a>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
|
||
<!-- Nav -->
|
||
<div class="header-nav">
|
||
<div class="header-nav-wrapper">
|
||
<nav class="header-nav-list">
|
||
|
||
|
||
|
||
|
||
<div class="header-nav-item header-nav-item--collection">
|
||
<a
|
||
href="/40-ideas-40-weeks"
|
||
data-animation-role="header-element"
|
||
|
||
>
|
||
40 ideas 40 weeks
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="header-nav-item header-nav-item--collection header-nav-item--active header-nav-item--homepage">
|
||
<a
|
||
href="/"
|
||
data-animation-role="header-element"
|
||
|
||
aria-current="page"
|
||
|
||
>
|
||
Blog Posts
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="header-nav-item header-nav-item--collection">
|
||
<a
|
||
href="/short-notes"
|
||
data-animation-role="header-element"
|
||
|
||
>
|
||
Short Notes & Dispatch
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="header-nav-item header-nav-item--collection">
|
||
<a
|
||
href="/about"
|
||
data-animation-role="header-element"
|
||
|
||
>
|
||
About
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="header-nav-item header-nav-item--collection">
|
||
<a
|
||
href="/contact-1"
|
||
data-animation-role="header-element"
|
||
|
||
>
|
||
Contact
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
</nav>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
<!-- Actions -->
|
||
<div class="header-actions header-actions--right">
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="showOnMobile">
|
||
|
||
</div>
|
||
|
||
|
||
<div class="showOnDesktop">
|
||
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
|
||
|
||
<style>
|
||
.top-bun,
|
||
.patty,
|
||
.bottom-bun {
|
||
height: 1px;
|
||
}
|
||
</style>
|
||
|
||
<!-- Burger -->
|
||
<div class="header-burger
|
||
|
||
menu-overlay-has-visible-non-navigation-items
|
||
|
||
|
||
|
||
no-actions
|
||
|
||
" data-animation-role="header-element">
|
||
<button class="header-burger-btn burger" data-test="header-burger">
|
||
<span hidden class="js-header-burger-open-title visually-hidden">Open Menu</span>
|
||
<span hidden class="js-header-burger-close-title visually-hidden">Close Menu</span>
|
||
<div class="burger-box">
|
||
<div class="burger-inner header-menu-icon-doubleLineHamburger">
|
||
<div class="top-bun"></div>
|
||
<div class="patty"></div>
|
||
<div class="bottom-bun"></div>
|
||
</div>
|
||
</div>
|
||
</button>
|
||
</div>
|
||
|
||
|
||
|
||
</div>
|
||
<div class="header-display-mobile" data-content-field="site-title">
|
||
|
||
|
||
<!-- Social -->
|
||
|
||
|
||
|
||
<!-- Title and nav wrapper -->
|
||
<div class="header-title-nav-wrapper">
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<!-- Title -->
|
||
|
||
<div
|
||
class="
|
||
header-title
|
||
|
||
"
|
||
data-animation-role="header-element"
|
||
>
|
||
|
||
<div class="header-title-text">
|
||
<a id="site-title" href="/" data-animation-role="header-element">Tech Acceleration & Resilience</a>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
|
||
<!-- Nav -->
|
||
<div class="header-nav">
|
||
<div class="header-nav-wrapper">
|
||
<nav class="header-nav-list">
|
||
|
||
|
||
|
||
|
||
<div class="header-nav-item header-nav-item--collection">
|
||
<a
|
||
href="/40-ideas-40-weeks"
|
||
data-animation-role="header-element"
|
||
|
||
>
|
||
40 ideas 40 weeks
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="header-nav-item header-nav-item--collection header-nav-item--active header-nav-item--homepage">
|
||
<a
|
||
href="/"
|
||
data-animation-role="header-element"
|
||
|
||
aria-current="page"
|
||
|
||
>
|
||
Blog Posts
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="header-nav-item header-nav-item--collection">
|
||
<a
|
||
href="/short-notes"
|
||
data-animation-role="header-element"
|
||
|
||
>
|
||
Short Notes & Dispatch
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="header-nav-item header-nav-item--collection">
|
||
<a
|
||
href="/about"
|
||
data-animation-role="header-element"
|
||
|
||
>
|
||
About
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="header-nav-item header-nav-item--collection">
|
||
<a
|
||
href="/contact-1"
|
||
data-animation-role="header-element"
|
||
|
||
>
|
||
Contact
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
</nav>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
<!-- Actions -->
|
||
<div class="header-actions header-actions--right">
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="showOnMobile">
|
||
|
||
</div>
|
||
|
||
|
||
<div class="showOnDesktop">
|
||
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
|
||
|
||
<style>
|
||
.top-bun,
|
||
.patty,
|
||
.bottom-bun {
|
||
height: 1px;
|
||
}
|
||
</style>
|
||
|
||
<!-- Burger -->
|
||
<div class="header-burger
|
||
|
||
menu-overlay-has-visible-non-navigation-items
|
||
|
||
|
||
|
||
no-actions
|
||
|
||
" data-animation-role="header-element">
|
||
<button class="header-burger-btn burger" data-test="header-burger">
|
||
<span hidden class="js-header-burger-open-title visually-hidden">Open Menu</span>
|
||
<span hidden class="js-header-burger-close-title visually-hidden">Close Menu</span>
|
||
<div class="burger-box">
|
||
<div class="burger-inner header-menu-icon-doubleLineHamburger">
|
||
<div class="top-bun"></div>
|
||
<div class="patty"></div>
|
||
<div class="bottom-bun"></div>
|
||
</div>
|
||
</div>
|
||
</button>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<!-- (Mobile) Menu Navigation -->
|
||
<div class="header-menu header-menu--folder-list
|
||
|
||
|
||
|
||
|
||
|
||
"
|
||
data-section-theme=""
|
||
data-current-styles="{
|
||
"layout": "navCenter",
|
||
"action": {
|
||
"buttonText": "Get Started",
|
||
"newWindow": false
|
||
},
|
||
"showSocial": false,
|
||
"socialOptions": {
|
||
"socialBorderShape": "none",
|
||
"socialBorderStyle": "outline",
|
||
"socialBorderThickness": {
|
||
"unit": "px",
|
||
"value": 1.0
|
||
}
|
||
},
|
||
"menuOverlayAnimation": "fade",
|
||
"cartStyle": "cart",
|
||
"cartText": "Cart",
|
||
"showEmptyCartState": true,
|
||
"cartOptions": {
|
||
"iconType": "solid-7",
|
||
"cartBorderShape": "none",
|
||
"cartBorderStyle": "outline",
|
||
"cartBorderThickness": {
|
||
"unit": "px",
|
||
"value": 1.0
|
||
}
|
||
},
|
||
"showButton": false,
|
||
"showCart": false,
|
||
"showAccountLogin": true,
|
||
"headerStyle": "dynamic",
|
||
"languagePicker": {
|
||
"enabled": false,
|
||
"iconEnabled": false,
|
||
"iconType": "globe",
|
||
"flagShape": "shiny",
|
||
"languageFlags": [ ]
|
||
},
|
||
"iconOptions": {
|
||
"desktopDropdownIconOptions": {
|
||
"size": {
|
||
"unit": "em",
|
||
"value": 1.0
|
||
},
|
||
"iconSpacing": {
|
||
"unit": "em",
|
||
"value": 0.35
|
||
},
|
||
"strokeWidth": {
|
||
"unit": "px",
|
||
"value": 1.0
|
||
},
|
||
"endcapType": "square",
|
||
"folderDropdownIcon": "none",
|
||
"languagePickerIcon": "openArrowHead"
|
||
},
|
||
"mobileDropdownIconOptions": {
|
||
"size": {
|
||
"unit": "em",
|
||
"value": 1.0
|
||
},
|
||
"iconSpacing": {
|
||
"unit": "em",
|
||
"value": 0.15
|
||
},
|
||
"strokeWidth": {
|
||
"unit": "px",
|
||
"value": 0.5
|
||
},
|
||
"endcapType": "square",
|
||
"folderDropdownIcon": "openArrowHead",
|
||
"languagePickerIcon": "openArrowHead"
|
||
}
|
||
},
|
||
"mobileOptions": {
|
||
"layout": "logoLeftNavRight",
|
||
"menuIconOptions": {
|
||
"style": "doubleLineHamburger",
|
||
"thickness": {
|
||
"unit": "px",
|
||
"value": 1.0
|
||
}
|
||
}
|
||
},
|
||
"solidOptions": {
|
||
"headerOpacity": {
|
||
"unit": "%",
|
||
"value": 100.0
|
||
},
|
||
"blurBackground": {
|
||
"enabled": false,
|
||
"blurRadius": {
|
||
"unit": "px",
|
||
"value": 12.0
|
||
}
|
||
},
|
||
"backgroundColor": {
|
||
"type": "SITE_PALETTE_COLOR",
|
||
"sitePaletteColor": {
|
||
"colorName": "white",
|
||
"alphaModifier": 1.0
|
||
}
|
||
},
|
||
"navigationColor": {
|
||
"type": "SITE_PALETTE_COLOR",
|
||
"sitePaletteColor": {
|
||
"colorName": "black",
|
||
"alphaModifier": 1.0
|
||
}
|
||
}
|
||
},
|
||
"gradientOptions": {
|
||
"gradientType": "faded",
|
||
"headerOpacity": {
|
||
"unit": "%",
|
||
"value": 90.0
|
||
},
|
||
"blurBackground": {
|
||
"enabled": false,
|
||
"blurRadius": {
|
||
"unit": "px",
|
||
"value": 12.0
|
||
}
|
||
},
|
||
"backgroundColor": {
|
||
"type": "SITE_PALETTE_COLOR",
|
||
"sitePaletteColor": {
|
||
"colorName": "white",
|
||
"alphaModifier": 1.0
|
||
}
|
||
},
|
||
"navigationColor": {
|
||
"type": "SITE_PALETTE_COLOR",
|
||
"sitePaletteColor": {
|
||
"colorName": "black",
|
||
"alphaModifier": 1.0
|
||
}
|
||
}
|
||
},
|
||
"dropShadowOptions": {
|
||
"enabled": false,
|
||
"blur": {
|
||
"unit": "px",
|
||
"value": 12.0
|
||
},
|
||
"spread": {
|
||
"unit": "px",
|
||
"value": 0.0
|
||
},
|
||
"distance": {
|
||
"unit": "px",
|
||
"value": 12.0
|
||
}
|
||
},
|
||
"borderOptions": {
|
||
"enabled": false,
|
||
"position": "bottom",
|
||
"thickness": {
|
||
"unit": "px",
|
||
"value": 4.0
|
||
},
|
||
"color": {
|
||
"type": "SITE_PALETTE_COLOR",
|
||
"sitePaletteColor": {
|
||
"colorName": "black",
|
||
"alphaModifier": 1.0
|
||
}
|
||
}
|
||
},
|
||
"showPromotedElement": false,
|
||
"buttonVariant": "primary",
|
||
"blurBackground": {
|
||
"enabled": false,
|
||
"blurRadius": {
|
||
"unit": "px",
|
||
"value": 12.0
|
||
}
|
||
},
|
||
"headerOpacity": {
|
||
"unit": "%",
|
||
"value": 100.0
|
||
}
|
||
}"
|
||
data-section-id="overlay-nav"
|
||
data-show-account-login="true"
|
||
data-test="header-menu">
|
||
<div class="header-menu-bg theme-bg--primary"></div>
|
||
<div class="header-menu-nav">
|
||
<nav class="header-menu-nav-list">
|
||
<div data-folder="root" class="header-menu-nav-folder">
|
||
<div class="header-menu-nav-folder-content">
|
||
<!-- Menu Navigation -->
|
||
<div class="header-menu-nav-wrapper">
|
||
|
||
|
||
|
||
|
||
|
||
<div class="container header-menu-nav-item header-menu-nav-item--collection">
|
||
<a
|
||
href="/40-ideas-40-weeks"
|
||
|
||
>
|
||
<div class="header-menu-nav-item-content">
|
||
40 ideas 40 weeks
|
||
</div>
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="container header-menu-nav-item header-menu-nav-item--collection header-menu-nav-item--active header-menu-nav-item--homepage">
|
||
<a
|
||
href="/"
|
||
|
||
aria-current="page"
|
||
|
||
>
|
||
<div class="header-menu-nav-item-content">
|
||
Blog Posts
|
||
</div>
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="container header-menu-nav-item header-menu-nav-item--collection">
|
||
<a
|
||
href="/short-notes"
|
||
|
||
>
|
||
<div class="header-menu-nav-item-content">
|
||
Short Notes & Dispatch
|
||
</div>
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="container header-menu-nav-item header-menu-nav-item--collection">
|
||
<a
|
||
href="/about"
|
||
|
||
>
|
||
<div class="header-menu-nav-item-content">
|
||
About
|
||
</div>
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<div class="container header-menu-nav-item header-menu-nav-item--collection">
|
||
<a
|
||
href="/contact-1"
|
||
|
||
>
|
||
<div class="header-menu-nav-item-content">
|
||
Contact
|
||
</div>
|
||
</a>
|
||
</div>
|
||
|
||
|
||
|
||
|
||
|
||
</div>
|
||
|
||
|
||
</div>
|
||
|
||
|
||
|
||
</div>
|
||
</nav>
|
||
</div>
|
||
</div>
|
||
|
||
<script>
|
||
(function() {
|
||
var header = document.getElementById('header');
|
||
if (!header) {
|
||
return;
|
||
}
|
||
function setHeaderHeightVar() {
|
||
document.documentElement.style.setProperty(
|
||
'--header-height',
|
||
header.getBoundingClientRect().height + 'px'
|
||
);
|
||
}
|
||
setHeaderHeightVar();
|
||
var images = header.getElementsByTagName('img');
|
||
for (var i = 0; i < images.length; i++) {
|
||
if (!images[i].complete) {
|
||
images[i].addEventListener('load', setHeaderHeightVar);
|
||
}
|
||
}
|
||
})();
|
||
//# sourceURL=reserveSpaceForHeader.js
|
||
</script>
|
||
</header>
|
||
|
||
|
||
|
||
|
||
<main id="page" class="container" role="main">
|
||
|
||
|
||
|
||
<article class="sections" id="sections" data-page-sections="5e6fd455cd70ff1ff0548c4d">
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
<section
|
||
data-test="page-section"
|
||
|
||
data-section-theme=""
|
||
class='page-section
|
||
|
||
content-collection
|
||
full-bleed-section
|
||
collection-type-blog-masonry
|
||
|
||
background-width--full-bleed
|
||
|
||
section-height--medium
|
||
|
||
|
||
content-width--wide
|
||
|
||
horizontal-alignment--center
|
||
vertical-alignment--middle
|
||
|
||
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<h1 class="entry-title entry-title--large p-name" itemprop="headline" data-content-field="title">Why Enterprises Overfund Failure and Underfund Prevention</h1>
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<span class="blog-item-category-wrapper"><a href="/blog-posts/category/Get+Smart" class="blog-item-category blog-item-category--Get Smart">Get Smart</a></span>
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<time class="dt-published blog-meta-item blog-meta-item--date" datetime="Jan 28" pubdate data-content-field="published-on">
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<span>Jan 28</span>
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<div class="blog-meta-item blog-meta-item--author p-author author" data-content-field="author">Written By <a href="/?author=5e6fd3c3f159f710571351e0" class="blog-author-name">Florian Hoeppner</a></div>
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<div class="sqs-html-content" data-sqsp-text-block-content><p class="" style="white-space:pre-wrap;">Most reliability debates start with technology and end with frustration.</p><p class="" style="white-space:pre-wrap;"><br></p></div>
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<div class="sqs-html-content" data-sqsp-text-block-content><p class="" data-rte-preserve-empty="true" style="white-space:pre-wrap;"></p><p class="" style="white-space:pre-wrap;">——————————————-</p><p class="" style="white-space:pre-wrap;">Want to try it out? Take the 5-minute Reliability U-Curve Assessment → reliabilityeconomics.com/benchmark</p><p class="" style="white-space:pre-wrap;">———————————————</p><p class="" data-rte-preserve-empty="true" style="white-space:pre-wrap;"></p><p class="" data-rte-preserve-empty="true" style="white-space:pre-wrap;"></p><p class="" style="white-space:pre-wrap;">Do we need more redundancy?<br>More automation?<br>More “nines”?</p><p class="" style="white-space:pre-wrap;">But after working with large enterprises for years, I’ve come to a different conclusion:</p><blockquote><p class="" style="white-space:pre-wrap;"><strong><em>Most organizations don’t have a reliability problem.<br>They have a failure-funding problem.</em></strong></p></blockquote><h3 style="white-space:pre-wrap;">The hidden bias in how reliability gets funded</h3><p class="" style="white-space:pre-wrap;">In theory, organizations want stability, resilience, and predictable delivery.<br>In practice, money flows very differently.</p><p class="" style="white-space:pre-wrap;">There are two fundamentally different cost buckets:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;"><strong>Failure cost (reactive):</strong> incidents, war rooms, hotfixes, customer impact, escalation overhead</p></li><li><p class="" style="white-space:pre-wrap;"><strong>Prevention cost (proactive):</strong> SLOs, automation, resilience patterns, testing, observability, compliance-by-design</p></li></ul><p class="" style="white-space:pre-wrap;">Only one of these is <em>visible and urgent</em>.</p><p class="" style="white-space:pre-wrap;">Failure cost:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">shows up as outages,</p></li><li><p class="" style="white-space:pre-wrap;">triggers executive attention,</p></li><li><p class="" style="white-space:pre-wrap;">creates immediate pressure to “do something.”</p></li></ul><p class="" style="white-space:pre-wrap;">Prevention cost:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">is mostly invisible,</p></li><li><p class="" style="white-space:pre-wrap;">pays off over time,</p></li><li><p class="" style="white-space:pre-wrap;">competes with feature delivery and short-term KPIs.</p></li></ul><p class="" style="white-space:pre-wrap;">So organizations do what humans and systems always do under pressure:<br>they <strong>optimize for what hurts now</strong>, not for what compounds later.</p><h3 style="white-space:pre-wrap;">Why “we’ll fix it in incident response” feels rational (but isn’t)</h3><p class="" style="white-space:pre-wrap;">From a budgeting perspective, failure remediation feels safe:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Incidents are real.</p></li><li><p class="" style="white-space:pre-wrap;">Customers are angry.</p></li><li><p class="" style="white-space:pre-wrap;">Regulators are watching.</p></li><li><p class="" style="white-space:pre-wrap;">Action is justified.</p></li></ul><p class="" style="white-space:pre-wrap;">Prevention, on the other hand, requires belief:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">belief that future incidents will be avoided,</p></li><li><p class="" style="white-space:pre-wrap;">belief that automation will pay off,</p></li><li><p class="" style="white-space:pre-wrap;">belief that today’s effort reduces tomorrow’s cost.</p></li></ul><p class="" style="white-space:pre-wrap;">That belief is hard to defend in quarterly planning cycles.</p><p class="" style="white-space:pre-wrap;">The result is a predictable pattern:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">incident response teams grow,</p></li><li><p class="" style="white-space:pre-wrap;">processes accrete,</p></li><li><p class="" style="white-space:pre-wrap;">coordination overhead increases,</p></li><li><p class="" style="white-space:pre-wrap;">and yet reliability outcomes improve only marginally.</p></li></ul><p class="" style="white-space:pre-wrap;">This is how organizations end up <strong>spending more every year on failure without ever feeling “done.”</strong></p><h3 style="white-space:pre-wrap;">The reliability U-curve (in one sentence)</h3><p class="" style="white-space:pre-wrap;">As reliability improves:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;"><strong>failure cost goes down</strong>,</p></li><li><p class="" style="white-space:pre-wrap;"><strong>prevention cost goes up</strong>,</p></li><li><p class="" style="white-space:pre-wrap;">and <strong>total cost forms a U-shape</strong>.</p></li></ul><p class="" style="white-space:pre-wrap;">The bottom of that curve is the point where <strong>total spend is minimized</strong>.</p><p class="" style="white-space:pre-wrap;">Most enterprises never intentionally look for that point.<br>They drift along the curve driven by incidents, not economics.</p><h3 style="white-space:pre-wrap;">Why this is not a failure-mode or probability model</h3><p class="" style="white-space:pre-wrap;">A common (and valid) objection is:</p><blockquote><p class="" style="white-space:pre-wrap;"><em>“Failure costs depend on likelihood, failure modes, SLAs, and contracts. You can’t aggregate this.”</em></p></blockquote><p class="" style="white-space:pre-wrap;">That’s true, at the <em>failure-mode</em> level.</p><p class="" style="white-space:pre-wrap;">But this is not a failure-mode model.</p><p class="" style="white-space:pre-wrap;">It’s a <strong>portfolio-level diagnostic</strong> designed to answer a simpler question:</p><blockquote><p class="" style="white-space:pre-wrap;">Are we structurally overpaying for failure compared to prevention for this service or journey?</p></blockquote><p class="" style="white-space:pre-wrap;">At that level:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">recurring operational failures already “price in” likelihood,</p></li><li><p class="" style="white-space:pre-wrap;">black-swan events should be treated separately and selectively,</p></li><li><p class="" style="white-space:pre-wrap;">and perfect modeling is often the enemy of usable decisions.</p></li></ul><p class="" style="white-space:pre-wrap;">This is not about precision.<br>It’s about <strong>direction</strong>.</p><h3 style="white-space:pre-wrap;">What happens when you make both sides visible</h3><p class="" style="white-space:pre-wrap;">When organizations put <strong>failure cost and prevention cost side by side</strong>, something interesting happens.</p><p class="" style="white-space:pre-wrap;">They realize that:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">incident labor and coordination time dominate downtime cost,</p></li><li><p class="" style="white-space:pre-wrap;">release delays and context switching are real economic drag,</p></li><li><p class="" style="white-space:pre-wrap;">compliance overhead is often paid manually instead of being automated,</p></li><li><p class="" style="white-space:pre-wrap;">and prevention is often far cheaper than the failures it could eliminate.</p></li></ul><p class="" style="white-space:pre-wrap;">In many large environments, it’s not unusual to see:</p><blockquote><p class="" style="white-space:pre-wrap;"><strong><em>monthly failure cost 5–10× higher than prevention spend</em></strong><em><br>for a single tier-1 service.</em></p></blockquote><p class="" style="white-space:pre-wrap;">At that point, the conversation changes.<br>Not because of SRE ideology, but because of economics.</p><h3 style="white-space:pre-wrap;">The shift that actually matters</h3><p class="" style="white-space:pre-wrap;">This isn’t about chasing “five nines.”</p><p class="" style="white-space:pre-wrap;">It’s about shifting from:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;"><strong>funding failure because it’s visible</strong>,<br>to</p></li><li><p class="" style="white-space:pre-wrap;"><strong>funding prevention because it’s cheaper</strong>.</p></li></ul><p class="" style="white-space:pre-wrap;">That shift only happens when:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">engineering brings data about failure drag,</p></li><li><p class="" style="white-space:pre-wrap;">finance helps frame recurring cost,</p></li><li><p class="" style="white-space:pre-wrap;">leadership sets explicit risk tolerance.</p></li></ul><p class="" style="white-space:pre-wrap;">Reliability improves not because teams try harder, but because <strong>the system starts rewarding the right investments</strong>.</p><h3 style="white-space:pre-wrap;">A practical starting point</h3><p class="" style="white-space:pre-wrap;">You don’t need a perfect model to begin.</p><p class="" style="white-space:pre-wrap;">Pick:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">one service or customer journey,</p></li><li><p class="" style="white-space:pre-wrap;">estimate monthly failure cost,</p></li><li><p class="" style="white-space:pre-wrap;">estimate monthly prevention cost,</p></li><li><p class="" style="white-space:pre-wrap;">sanity-check outcomes via SLOs or error budgets.</p></li></ul><p class="" style="white-space:pre-wrap;">The goal is not to be “right.”<br>The goal is to stop being <strong>blind</strong>.</p><h3 style="white-space:pre-wrap;">Final thought</h3><p class="" style="white-space:pre-wrap;">Enterprises rarely fail because they don’t care about reliability.</p><p class="" style="white-space:pre-wrap;">They fail because:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">failure is loud,</p></li><li><p class="" style="white-space:pre-wrap;">prevention is quiet,</p></li><li><p class="" style="white-space:pre-wrap;">and budgeting systems are wired to respond to noise.</p></li></ul><p class="" style="white-space:pre-wrap;">Until we change that, we’ll keep getting better at fixing incidents, and worse at preventing them.</p><p class="" style="white-space:pre-wrap;"><br></p><p class="" style="white-space:pre-wrap;">→ If you want a practical starting point, message me <strong>“INVERSION”</strong> and I’ll share a lightweight diagnostic to estimate your current position on the U-curve and where the optimum likely sits.</p><p class="" style="white-space:pre-wrap;">→ We explore these ideas in much more depth in our book, <em>Mastering Site Reliability Engineering in Enterprise, </em>a complete guide to building resilient, chaos-tolerant systems, available on Amazon and Springer.</p><p class="" style="white-space:pre-wrap;"><span style="text-decoration:underline">Book (Amazon): </span><a href="https://www.amazon.com/Mastering-Site-Reliability-Engineering-Enterprise/dp/B0DYHQXZBQ/" target="_blank"><span style="text-decoration:underline">Mastering Site Reliability Engineering in Enterprise now on</span></a> <a href="http://amazon.com/" target="_blank"><span style="text-decoration:underline">amazon.com</span></a></p><p class="" style="white-space:pre-wrap;"><span style="text-decoration:underline">Book (Springer): </span><a href="https://doi.org/10.1007/979-8-8688-1448-8" target="_blank"><span style="text-decoration:underline">Mastering Site Reliability Engineering in Enterprise on Springer</span></a></p><p class="" style="white-space:pre-wrap;">GitHub: <a href="https://github.com/florianhoeppner/reliability-u-curve">florianhoeppner/reliability-u-curve: A lightweight diagnostic to estimate where a service sits on the reliability cost U-curve (failure vs prevention) using Failure Cost, Prevention Cost, and SLO signals.</a></p></div>
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<h2 class="item-pagination-title">How to Find the Bottom of the Reliability U-Curve (Without Chasing Five Nines)</h2>
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