1150 lines
116 KiB
HTML
1150 lines
116 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1">
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<link rel="profile" href="http://gmpg.org/xfn/11">
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<title>Flipping the bozo bit on flips the learning off – Surfing Complexity</title>
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<meta name='robots' content='max-image-preview:large' />
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<!-- Async WordPress.com Remote Login -->
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<script id="wpcom_remote_login_js">
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var wpcom_remote_login_extra_auth = '';
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function wpcom_remote_login_remove_dom_node_id( element_id ) {
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var dom_node = document.getElementById( element_id );
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if ( dom_node ) { dom_node.parentNode.removeChild( dom_node ); }
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}
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function wpcom_remote_login_remove_dom_node_classes( class_name ) {
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var dom_nodes = document.querySelectorAll( '.' + class_name );
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for ( var i = 0; i < dom_nodes.length; i++ ) {
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dom_nodes[ i ].parentNode.removeChild( dom_nodes[ i ] );
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}
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}
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function wpcom_remote_login_final_cleanup() {
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wpcom_remote_login_remove_dom_node_classes( "wpcom_remote_login_msg" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_key" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_validate" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_js" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_request_access_iframe" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_request_access_styles" );
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}
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// Watch for messages back from the remote login
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window.addEventListener( "message", function( e ) {
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if ( e.origin === "https://r-login.wordpress.com" ) {
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var data = {};
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try {
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data = JSON.parse( e.data );
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} catch( e ) {
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wpcom_remote_login_final_cleanup();
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return;
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}
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if ( data.msg === 'LOGIN' ) {
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// Clean up the login check iframe
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_key" );
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var id_regex = new RegExp( /^[0-9]+$/ );
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var token_regex = new RegExp( /^.*|.*|.*$/ );
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if (
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token_regex.test( data.token )
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&& id_regex.test( data.wpcomid )
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) {
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// We have everything we need to ask for a login
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var script = document.createElement( "script" );
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script.setAttribute( "id", "wpcom_remote_login_validate" );
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script.src = '/remote-login.php?wpcom_remote_login=validate'
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+ '&wpcomid=' + data.wpcomid
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+ '&token=' + encodeURIComponent( data.token )
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+ '&host=' + window.location.protocol
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+ '//' + window.location.hostname
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+ '&postid=7620'
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+ '&is_singular=1';
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document.body.appendChild( script );
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}
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return;
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}
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// Safari ITP, not logged in, so redirect
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if ( data.msg === 'LOGIN-REDIRECT' ) {
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window.location = 'https://wordpress.com/log-in?redirect_to=' + window.location.href;
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return;
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}
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// Safari ITP, storage access failed, remove the request
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if ( data.msg === 'LOGIN-REMOVE' ) {
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var css_zap = 'html { -webkit-transition: margin-top 1s; transition: margin-top 1s; } /* 9001 */ html { margin-top: 0 !important; } * html body { margin-top: 0 !important; } @media screen and ( max-width: 782px ) { html { margin-top: 0 !important; } * html body { margin-top: 0 !important; } }';
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var style_zap = document.createElement( 'style' );
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style_zap.type = 'text/css';
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style_zap.appendChild( document.createTextNode( css_zap ) );
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document.body.appendChild( style_zap );
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var e = document.getElementById( 'wpcom_request_access_iframe' );
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e.parentNode.removeChild( e );
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document.cookie = 'wordpress_com_login_access=denied; path=/; max-age=31536000';
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return;
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}
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// Safari ITP
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if ( data.msg === 'REQUEST_ACCESS' ) {
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console.log( 'request access: safari' );
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// Check ITP iframe enable/disable knob
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if ( wpcom_remote_login_extra_auth !== 'safari_itp_iframe' ) {
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return;
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}
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// If we are in a "private window" there is no ITP.
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var private_window = false;
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try {
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var opendb = window.openDatabase( null, null, null, null );
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private_window = true;
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}
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if ( private_window ) {
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console.log( 'private window' );
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return;
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}
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var iframe = document.createElement( 'iframe' );
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iframe.id = 'wpcom_request_access_iframe';
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iframe.setAttribute( 'scrolling', 'no' );
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iframe.setAttribute( 'sandbox', 'allow-storage-access-by-user-activation allow-scripts allow-same-origin allow-top-navigation-by-user-activation' );
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iframe.src = 'https://r-login.wordpress.com/remote-login.php?wpcom_remote_login=request_access&origin=' + encodeURIComponent( data.origin ) + '&wpcomid=' + encodeURIComponent( data.wpcomid );
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var css = 'html { -webkit-transition: margin-top 1s; transition: margin-top 1s; } /* 9001 */ html { margin-top: 46px !important; } * html body { margin-top: 46px !important; } @media screen and ( max-width: 660px ) { html { margin-top: 71px !important; } * html body { margin-top: 71px !important; } #wpcom_request_access_iframe { display: block; height: 71px !important; } } #wpcom_request_access_iframe { border: 0px; height: 46px; position: fixed; top: 0; left: 0; width: 100%; min-width: 100%; z-index: 99999; background: #23282d; } ';
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var style = document.createElement( 'style' );
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style.type = 'text/css';
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style.id = 'wpcom_request_access_styles';
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style.appendChild( document.createTextNode( css ) );
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document.body.appendChild( style );
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document.body.appendChild( iframe );
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}
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if ( data.msg === 'DONE' ) {
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wpcom_remote_login_final_cleanup();
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}
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}
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}, false );
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// Inject the remote login iframe after the page has had a chance to load
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// more critical resources
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window.addEventListener( "DOMContentLoaded", function( e ) {
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var iframe = document.createElement( "iframe" );
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iframe.style.display = "none";
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iframe.setAttribute( "scrolling", "no" );
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iframe.setAttribute( "id", "wpcom_remote_login_key" );
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iframe.src = "https://r-login.wordpress.com/remote-login.php"
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+ "?wpcom_remote_login=key"
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+ "&origin=aHR0cHM6Ly9zdXJmaW5nY29tcGxleGl0eS5ibG9n"
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+ "&wpcomid=30291541"
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+ "&time=" + Math.floor( Date.now() / 1000 );
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document.body.appendChild( iframe );
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}, false );
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</script>
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<link rel='dns-prefetch' href='//s2.wp.com' />
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<link rel='dns-prefetch' href='//widgets.wp.com' />
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<link rel='dns-prefetch' href='//s1.wp.com' />
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<link rel='dns-prefetch' href='//s0.wp.com' />
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<link rel="alternate" type="application/rss+xml" title="Surfing Complexity » Feed" href="https://surfingcomplexity.blog/feed/" />
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<link rel="alternate" type="application/rss+xml" title="Surfing Complexity » Comments Feed" href="https://surfingcomplexity.blog/comments/feed/" />
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<link rel="alternate" type="application/rss+xml" title="Surfing Complexity » Flipping the bozo bit on flips the learning off Comments Feed" href="https://surfingcomplexity.blog/2026/05/09/flipping-the-bozo-bit-on-flips-the-learning-off/feed/" />
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<script type="text/javascript">
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function addLoadEvent(func) {
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var oldonload = window.onload;
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if (typeof window.onload != 'function') {
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window.onload = func;
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} else {
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window.onload = function () {
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oldonload();
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func();
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}
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}
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}
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/* ]]> */
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</script>
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<style id="wp-img-auto-sizes-contain-inline-css">
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img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}
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/*# sourceURL=wp-img-auto-sizes-contain-inline-css */
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</style>
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<link crossorigin='anonymous' rel='stylesheet' id='all-css-2-1' href='/_static/??-eJxtjEsKgDAMBS9kjbqwuBDPUtog9o9J8fpaEQSRBw8GhoEjC50iY2QIRWRf1i0SWOSstHsYQkr1TPFIsKNXjEbkRPyhVhM18J/0m8M3fFPVlzD3UnbTtWG0J2CTNNk=&cssminify=yes' type='text/css' media='all' />
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<style id="wp-emoji-styles-inline-css">
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img.wp-smiley, img.emoji {
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display: inline !important;
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border: none !important;
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box-shadow: none !important;
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height: 1em !important;
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width: 1em !important;
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margin: 0 0.07em !important;
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vertical-align: -0.1em !important;
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background: none !important;
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padding: 0 !important;
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/*# sourceURL=wp-emoji-styles-inline-css */
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</style>
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<style id="wp-block-library-inline-css">
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/common.min.css */
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<style id="wp-block-quote-inline-css">
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/image/style.min.css */
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</style>
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<style id="wp-block-image-theme-inline-css">
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:root :where(.wp-block-image figcaption){color:#555;font-size:13px;text-align:center}.is-dark-theme :root :where(.wp-block-image figcaption){color:hsla(0,0%,100%,.65)}.wp-block-image{margin:0 0 1em}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/image/theme.min.css */
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</style>
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<style id="wp-block-latest-posts-inline-css">
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.wp-block-latest-posts{box-sizing:border-box}.wp-block-latest-posts.alignleft{margin-right:2em}.wp-block-latest-posts.alignright{margin-left:2em}.wp-block-latest-posts.wp-block-latest-posts__list{list-style:none}.wp-block-latest-posts.wp-block-latest-posts__list li{clear:both;overflow-wrap:break-word}.wp-block-latest-posts.is-grid:not(.is-layout-grid){display:flex;flex-wrap:wrap}.wp-block-latest-posts.is-grid:not(.is-layout-grid) li{margin:0 1.25em 1.25em 0;width:100%}@media (min-width:600px){.wp-block-latest-posts.columns-2:not(.is-layout-grid) li{width:calc(50% - .625em)}.wp-block-latest-posts.columns-2:not(.is-layout-grid) li:nth-child(2n){margin-right:0}.wp-block-latest-posts.columns-3:not(.is-layout-grid) li{width:calc(33.33333% - .83333em)}.wp-block-latest-posts.columns-3:not(.is-layout-grid) li:nth-child(3n){margin-right:0}.wp-block-latest-posts.columns-4:not(.is-layout-grid) li{width:calc(25% - .9375em)}.wp-block-latest-posts.columns-4:not(.is-layout-grid) li:nth-child(4n){margin-right:0}.wp-block-latest-posts.columns-5:not(.is-layout-grid) li{width:calc(20% - 1em)}.wp-block-latest-posts.columns-5:not(.is-layout-grid) li:nth-child(5n){margin-right:0}.wp-block-latest-posts.columns-6:not(.is-layout-grid) li{width:calc(16.66667% - 1.04167em)}.wp-block-latest-posts.columns-6:not(.is-layout-grid) li:nth-child(6n){margin-right:0}}@media (max-width:600px){.wp-block-latest-posts-is-layout-grid[class*=columns-]:not(.has-native-responsive-grid){grid-template-columns:1fr}}:root :where(.wp-block-latest-posts.is-grid){padding:0}:root :where(.wp-block-latest-posts.wp-block-latest-posts__list){padding-left:0}.wp-block-latest-posts__post-author,.wp-block-latest-posts__post-date{display:block;font-size:.8125em}.wp-block-latest-posts__post-excerpt,.wp-block-latest-posts__post-full-content{margin-bottom:1em;margin-top:.5em}.wp-block-latest-posts__featured-image a{display:inline-block}.wp-block-latest-posts__featured-image img{height:auto;max-width:100%;width:auto}.wp-block-latest-posts__featured-image.alignleft{float:left;margin-right:1em}.wp-block-latest-posts__featured-image.alignright{float:right;margin-left:1em}.wp-block-latest-posts__featured-image.aligncenter{margin-bottom:1em;text-align:center}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/latest-posts/style.min.css */
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</style>
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<style id="wp-block-list-inline-css">
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ol,ul{box-sizing:border-box}:root :where(.wp-block-list.has-background){padding:1.25em 2.375em}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/list/style.min.css */
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</style>
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<style id="wp-block-paragraph-inline-css">
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.is-small-text{font-size:.875em}.is-regular-text{font-size:1em}.is-large-text{font-size:2.25em}.is-larger-text{font-size:3em}.has-drop-cap:not(:focus):first-letter{float:left;font-size:8.4em;font-style:normal;font-weight:100;line-height:.68;margin:.05em .1em 0 0;text-transform:uppercase}body.rtl .has-drop-cap:not(:focus):first-letter{float:none;margin-left:.1em}p.has-drop-cap.has-background{overflow:hidden}:root :where(p.has-background){padding:1.25em 2.375em}:where(p.has-text-color:not(.has-link-color)) a{color:inherit}p.has-text-align-left[style*="writing-mode:vertical-lr"],p.has-text-align-right[style*="writing-mode:vertical-rl"]{rotate:180deg}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/paragraph/style.min.css */
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</style>
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<style id="wp-block-search-inline-css">
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.wp-block-search__button{margin-left:10px;word-break:normal}.wp-block-search__button.has-icon{line-height:0}.wp-block-search__button svg{fill:currentColor;height:1.25em;min-height:24px;min-width:24px;vertical-align:text-bottom;width:1.25em}:where(.wp-block-search__button){border:1px solid #ccc;padding:6px 10px}.wp-block-search__inside-wrapper{display:flex;flex:auto;flex-wrap:nowrap;max-width:100%}:where(.wp-block-search__label){width:100%}.wp-block-search.wp-block-search__button-only .wp-block-search__button{box-sizing:border-box;display:flex;flex-shrink:0;justify-content:center;margin-left:0;max-width:100%}.wp-block-search.wp-block-search__button-only .wp-block-search__inside-wrapper{min-width:0!important;transition-property:width}.wp-block-search.wp-block-search__button-only .wp-block-search__input{flex-basis:100%;transition-duration:.3s}.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden,.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden .wp-block-search__inside-wrapper{overflow:hidden}.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden .wp-block-search__input{border-left-width:0!important;border-right-width:0!important;flex-basis:0;flex-grow:0;margin:0;min-width:0!important;padding-left:0!important;padding-right:0!important;width:0!important}:where(.wp-block-search__input){-webkit-appearance:initial;-moz-appearance:initial;appearance:none;border:1px solid #949494;flex-grow:1;font-family:inherit;font-size:inherit;font-style:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;margin-left:0;margin-right:0;min-width:3rem;padding:8px;text-decoration:unset!important;text-transform:inherit}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper){background-color:#fff;border:1px solid #949494;box-sizing:border-box;padding:4px}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) .wp-block-search__input{border:none;border-radius:0;padding:0 4px}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) .wp-block-search__input:focus{outline:none}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) :where(.wp-block-search__button){padding:4px 8px}.wp-block-search.aligncenter .wp-block-search__inside-wrapper{margin:auto}.wp-block[data-align=right] .wp-block-search.wp-block-search__button-only .wp-block-search__inside-wrapper{float:right}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/search/style.min.css */
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</style>
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<style id="wp-block-search-theme-inline-css">
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:where(.wp-block-search .wp-block-search__label){font-weight:700}.wp-block-search__button{border:1px solid #ccc;padding:.375em .625em}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/search/theme.min.css */
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</style>
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<style id="wp-block-library-inline-css-extra">
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.has-text-align-justify {
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text-align:justify;
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}
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.has-text-align-justify{text-align:justify;}
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/*# sourceURL=wp-block-library-inline-css */
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</style>
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<style id="classic-theme-styles-inline-css">
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.wp-block-button__link{background-color:#32373c;border-radius:9999px;box-shadow:none;color:#fff;font-size:1.125em;padding:calc(.667em + 2px) calc(1.333em + 2px);text-decoration:none}.wp-block-file__button{background:#32373c;color:#fff}.wp-block-accordion-heading{margin:0}.wp-block-accordion-heading__toggle{background-color:inherit!important;color:inherit!important}.wp-block-accordion-heading__toggle:not(:focus-visible){outline:none}.wp-block-accordion-heading__toggle:focus,.wp-block-accordion-heading__toggle:hover{background-color:inherit!important;border:none;box-shadow:none;color:inherit;padding:var(--wp--preset--spacing--20,1em) 0;text-decoration:none}.wp-block-accordion-heading__toggle:focus-visible{outline:auto;outline-offset:0}.wp-block-tab:not(.has-text-color){color:inherit!important}.wp-block-tab:not(.has-background){background-color:inherit!important}.wp-block-tab:focus,.wp-block-tab:hover{text-decoration:none}.wp-block-tab:focus-visible{outline:auto;outline-offset:0}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/classic.min.css */
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</style>
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<style id="coblocks-inline-format-inline-css">
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.uppercase{text-transform:uppercase}
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/*# sourceURL=coblocks-inline-format-inline-css */
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</style>
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<link crossorigin='anonymous' rel='stylesheet' id='all-css-12-1' href='/_static/??-eJx9jEEOAiEQBD/kQECjeDC+ZWEnijIwYWA3/l72op689KFTVXplCCU3zE1z6reYRYfiUwlP0VYZpwxIJE4IFRd10HOU9iFA2iuhCiI7/ROiDt9WxfETT20jCOc4YUIa2D9t5eGA91xRBMZS7ATtPkTZvCtdzNEZt7f2fHq8Afl7R7w=&cssminify=yes' type='text/css' media='all' />
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<style id="global-styles-inline-css">
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<article id="post-7620" class="post-7620 post type-post status-publish format-standard hentry category-incidents category-resilience">
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<header class="entry-header">
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<h1 class="entry-title">Flipping the bozo bit on flips the learning off</h1> </header><!-- .entry-header --> <div class="entry-meta">
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<span class="byline">
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<a href="https://surfingcomplexity.blog/author/lorinh/" rel="author">Lorin Hochstein</a> </span>
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<span class="cat-links">
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<a href="https://surfingcomplexity.blog/category/systems/incidents/" rel="category tag">incidents</a>, <a href="https://surfingcomplexity.blog/category/resilience/" rel="category tag">resilience</a> </span><!-- .cat-links -->
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<span class="published-on">
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<time class="entry-date published updated" datetime="2026-05-09T19:23:00-07:00">May 9, 2026</time> </span>
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<span class="word-count">3 Minutes</span> </div><!-- .entry-meta -->
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<div class="entry-content">
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<figure class="wp-block-image size-large"><a href="https://surfingcomplexity.blog/wp-content/uploads/2026/05/image-2.png"><img data-attachment-id="7622" data-permalink="https://surfingcomplexity.blog/2026/05/09/flipping-the-bozo-bit-on-flips-the-learning-off/image-535/" data-orig-file="https://surfingcomplexity.blog/wp-content/uploads/2026/05/image-2.png" data-orig-size="960,720" data-comments-opened="1" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","alt":""}" data-image-title="image" data-image-description="" data-image-caption="" data-large-file="https://surfingcomplexity.blog/wp-content/uploads/2026/05/image-2.png?w=960" width="960" height="720" src="https://surfingcomplexity.blog/wp-content/uploads/2026/05/image-2.png?w=960" alt="" class="wp-image-7622" srcset="https://surfingcomplexity.blog/wp-content/uploads/2026/05/image-2.png 960w, https://surfingcomplexity.blog/wp-content/uploads/2026/05/image-2.png?w=150 150w, https://surfingcomplexity.blog/wp-content/uploads/2026/05/image-2.png?w=300 300w, https://surfingcomplexity.blog/wp-content/uploads/2026/05/image-2.png?w=768 768w" sizes="(max-width: 960px) 100vw, 960px" /></a><figcaption class="wp-element-caption">I’m too young to have seen Bozo the Clown myself, but I’m old enough to get the references</figcaption></figure>
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<p class="wp-block-paragraph">“Flipping the <a href="https://en.wikipedia.org/wiki/Bozo_bit#Dismissing_a_person_as_not_worth_listening_to">bozo bit</a>” is an expression from the software world. Think about a time when you reached a point where you simply stopped respecting the opinion of a particular person, most likely a co-worker. From that point on, you disregarded what they said. This is what flipping the bozo bit is. This person isn’t worth listening to, they’re a <em>bozo</em>.</p>
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<p class="wp-block-paragraph">There’s a related phenomenon, where we hear an anecdote about some bad outcome that happened to someone else, and our conclusion is that this outcome occurred because, well, that person is a bozo. I’m writing, of course, about incidents. You’ve seen this happen, right? An incident happens, the details of the incident get passed around, and somebody makes a comment like, “how could they have [not] done X?” The subtext is “what a bunch of bozos!”</p>
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<p class="wp-block-paragraph">This is on my mind because of the latest AI-related incident that befell PocketOS. You can read about it in the Twitter post written by the PocketOS founder, Jer Crane. The post is titled <a href="https://x.com/lifeof_jer/status/2048103471019434248">An AI Agent Just Destroyed Our Production Data. It Confessed in Writing</a>. Unsurprisingly, this post got a lot of online attention. I saw a lot of “wow, was this guy ever a bozo” reactions to this story. I want to talk about why this reaction is counter-productive. I also want to call out the technical term for this phenomenon, which is a cousin of flipping the bozo bit. It’s called <em><strong>distancing through differencing.</strong></em></p>
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<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"></blockquote>
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<p class="wp-block-paragraph">The term <em>distancing through differencing</em> was introduced by the American resilience engineering researchers Richard Cook and David Woods in their 2006 paper: <a href="https://www.researchgate.net/publication/292504703_Distancing_Through_Differencing_An_Obstacle_to_Organizational_Learning_Following_Accidents">Distancing Through Differencing: An Obstacle to Organizational Learning Following Accidents</a>. Technically, it’s a book chapter, from <a href="https://www.taylorfrancis.com/books/edit/10.1201/9781315605685/resilience-engineering-erik-hollnagel-david-woods-nancy-leveson?context=ubx">Resilience Engineering: Concepts and Precepts</a>. It’s very readable, and I recommend it. All of the quoted text below is from that paper.</p>
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<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
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<p class="wp-block-paragraph">By focusing on the differences, they see no lessons for their own operation and practices.</p>
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</blockquote>
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<p class="wp-block-paragraph">When people hear about an incident and respond by concluding “an incident like that would never happen to us; that happened to <strong>those</strong> workers over there because they are clearly not as careful as we are, that’s distancing through differencing in action. </p>
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<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
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<p class="wp-block-paragraph">Overall they decided the incident “couldn’t happen here”.</p>
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</blockquote>
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<p class="wp-block-paragraph">The Cook and Woods paper illustrates the phenomenon with a case study of a chemical fire that broke out at an American manufacturing plant. There had been a similar fire that had occurred previously at the same company, at an overseas plant. The American employees knew about the previous fire, but they had concluded that there was nothing to learn from that other fire, as that sort of accident couldn’t happen to them in the U.S. After all, those overseas workers were less skilled, less motivated, and less careful. In short, those overseas workers were perceived as <em>different</em>.</p>
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<p class="wp-block-paragraph">Ironically, after the chemical fire at the Ameircan plant, other workers at that very same plant also exhibited distancing through differencing. </p>
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<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
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<p class="wp-block-paragraph">Workers in the same plant, working in the same area in which the fire occurred but on a different shift, attributed the fire to lower skills of the workers on the other shift.</p>
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</blockquote>
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<p class="wp-block-paragraph">Cook and Woods note that our tendency to focus on differences between <em>us</em> and <em>them</em> when the incident happens to <em>them</em> leads <em>us</em> to miss aspects of the system that we actually have in common with them. By focusing on the differences, we miss the opportunity to learn from their experiences, because it seduces us into believing there’s nothing for us to learn here.</p>
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<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
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<p class="wp-block-paragraph">do not discard other events because they appear on the surface to be dissimilar. At some level of analysis, all events are unique; while at other levels of analysis, they reveal common patterns.</p>
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</blockquote>
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<p class="wp-block-paragraph">Now let’s circle back to the PocketOS AI-related incident. If we come to the conclusion that PocketOS employees were simply using AI irresponsibly, and that we are more responsible than that, we learn nothing from the experience. I was heartened to see that Railway, the vendor used by PocketOS that exposed the delete API, has made changes to the overall system to improve safety; see their post: <a href="https://blog.railway.com/p/your-ai-wants-to-nuke-your-database">Your AI wants to nuke your database. Guardrails fix that</a>.</p>
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<p class="wp-block-paragraph">Stepping back, this isn’t the last AI-related incident we’re going to see in our industry, not by a long shot. The next time you read one of those, if your reaction is “they should have known not to do X”, then you’ve fallen into the <em>distancing through differencing</em> trap. </p>
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<p class="wp-block-paragraph">(As an aside, “they should have known…” is an incoherent sentence. It’s one thing if somebody deliberately took on excessive risk. But it’s another thing if they unknowingly took on excessive risk. How can you blame a person for <em>not knowing something</em>?)</p>
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<blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow">
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<p class="wp-block-paragraph">When this process of learning moved past the obstacle of distancing through differencing in this case, the organizational response changed.</p>
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</blockquote>
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<p class="wp-block-paragraph">After all, there but for the grace of God go we all. </p>
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Published by <span class="author-name">Lorin Hochstein</span> </h2>
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View all posts by Lorin Hochstein </a>
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<time class="entry-date published updated" datetime="2026-05-09T19:23:00-07:00">May 9, 2026</time> </div><!-- .site-posted-on -->
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//# sourceURL=/wp-includes/js/wp-emoji-loader.min.js
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<div id='likes-other-gravatars' role="dialog" aria-hidden="true" tabindex="-1"><div class="likes-text"><span>%d</span></div><ul class="wpl-avatars sd-like-gravatars"></ul></div>
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const promises = {};
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const urls = {
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'wp-polyfill': '/wp-includes/js/dist/vendor/wp-polyfill.min.js?m=1786440387i&ver=3.15.0',
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window.WP_Enqueue_Dynamic_Script = {
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loadScript: (handle) => {
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function fetchExternalScript(handle) {
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fetches[handle] = fetches[handle] || fetch(urls[handle], { mode: 'no-cors' });
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return new Promise((resolve, reject) => {
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const script = document.createElement('script');
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script.onload = () => resolve();
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script.onerror = (e) => reject(e);
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