Files
nexus/sreweekly/articles/151/04-answer-to-the-ultimate-question-of-on-call-life-the-universe-and-every.html
2026-09-12 17:23:01 +08:00

2857 lines
144 KiB
HTML
Raw Blame History

This file contains invisible Unicode characters
This file contains invisible Unicode characters that are indistinguishable to humans but may be processed differently by a computer. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.
This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.
<!DOCTYPE html>
<html lang="en" class="scroll-smooth">
<head itemscope><meta itemprop="user-account" content="false"><meta itemprop="gdpr" content="false">
<meta charset="utf-8">
<meta content="width=device-width, initial-scale=1" name="viewport">
<link href="https://www.pagerduty.com/blog/incident-management-response/answer-ultimate-question-on-call-life/" hreflang="en" rel="alternate">
<link href="https://www.pagerduty.com/fr/blog/incident-management-response/answer-ultimate-question-on-call-life/" hreflang="fr" rel="alternate">
<link href="https://www.pagerduty.com/de/blog/incident-management-response/answer-ultimate-question-on-call-life/" hreflang="de" rel="alternate">
<link href="https://www.pagerduty.com/blog/incident-management-response/answer-ultimate-question-on-call-life/" hreflang="x-default" rel="alternate">
<link rel="preconnect" href="https://cdn.cookielaw.org">
<link rel="preload" as="font" type="font/woff2" crossorigin href="/fonts/PlainThin-Regular.woff2">
<link rel="preload" as="font" type="font/woff2" crossorigin href="/fonts/PlainRegular-Regular.woff2">
<link rel="preload" as="font" type="font/woff2" crossorigin href="/fonts/PlainBold-Regular.woff2">
<title>Answer to the Ultimate Question of (On-Call) Life, the Universe, and Everything: 71 | PagerDuty</title>
<meta content="Long-term on-call pain can result in loss of productivity, responder burnout, and increased attrition. Learn more about the consequences and changes organizations can make to reduce on-call pain." name="description">
<meta class="swiftype" name="type" data-type="enum" content="company_blog" />
<link rel="icon" href="/wp-content/themes/citizens-band/favicon/prod/favicon.ico"> <link rel="icon" href="/wp-content/themes/citizens-band/favicon/prod/icon.svg" type="image/svg+xml">
<link rel="apple-touch-icon" href="/wp-content/themes/citizens-band/favicon/prod/apple-touch-icon.png"> <link rel="manifest" href="/wp-content/themes/citizens-band/favicon/prod/manifest.webmanifest">
<link rel="stylesheet" href="/wp-content/themes/citizens-band/css/app4.css?ver=d23b2dda0711e0f38abc95b8cee9bdca87a1c435">
<script>
window.pd = window.pd || {};
window.pd.appVersion = "d23b2dda0711e0f38abc95b8cee9bdca87a1c435";
/**
Ensure the analytics object exists by initializing it before any
page/track/identify calls are made. Split and segment require it. The
object is also set in all-pages.js, but it is loaded with `defer`, so
it doesn't get executed until the dom is loaded, which leads to
tracking events that are fired before being lost.
*/
"use strict";(()=>{var c=window;var f={production:"production",pdstaging:"pdstaging",staging:"staging",sandbox:"sandbox",localhost:"localhost"},d=Object.freeze({envs:f,googleAnalyticsId:"UA-8759953-1",segmentWriteKey:{production:"FB4ey20k0M2TtO3QinG2R4QkPI4lEfHU",pdstaging:"kVZtwA72zHIDU8EW3z7UXGatLpV2j1tY",development:"kVZtwA72zHIDU8EW3z7UXGatLpV2j1tY"}});var l=window.location.hostname,u=m(l);function m(e){let t={get environment(){return/pagerduty\.com/.test(e)||/pagerduty\.co\.jp/.test(e)?"production":/pd-staging/.test(e)?"pdstaging":"development"},googleAnalyticsId:d.googleAnalyticsId,get segmentWriteKey(){return d.segmentWriteKey[t.environment]}};return t}function p(e){return function({payload:n,next:o}){let r=e?.pd?.cfData?.rayId||null;return r&&(["page","track"].includes(n.obj.type)&&(n.obj.properties={...n.obj.properties||{},cf_ray_id:r}),n.obj.context={...n.obj.context||{},cf_ray_id:r}),o(n)}}function g(){let e="analytics",t=c[e]=c[e]||[];if(!t.initialize){if(t.invoked){c.console&&console.error&&console.error("Segment snippet included twice.");return}t.invoked=!0,t.methods=["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","screen","once","off","on","addSourceMiddleware","addIntegrationMiddleware","setAnonymousId","addDestinationMiddleware","register"],t.factory=function(r){return function(){if(c[e].initialized)return c[e][r].apply(c[e],arguments);var a=Array.prototype.slice.call(arguments);if(["track","screen","alias","group","page","identify"].indexOf(r)>-1){var i=document.querySelector("link[rel='canonical']");a.push({__t:"bpc",c:i&&i.getAttribute("href")||void 0,p:location.pathname,u:location.href,s:location.search,t:document.title,r:document.referrer})}return a.unshift(r),t.push(a),t}};for(var n=0;n<t.methods.length;n++){var o=t.methods[n];t[o]=t.factory(o)}t.load=function(r,a){var i=document.createElement("script");i.type="text/javascript",i.async=!0,i.setAttribute("data-global-segment-analytics-key",e),i.src="https://cdn.segment.com/analytics.js/v1/"+r+"/analytics.min.js";var s=document.getElementsByTagName("script")[0];s&&s.parentNode&&s.parentNode.insertBefore(i,s),t._loadOptions=a},t._writeKey=u.segmentWriteKey,t.SNIPPET_VERSION="5.2.0",t.addSourceMiddleware(p(c)),t.addSourceMiddleware(y),t.addSourceMiddleware(b),t.addSourceMiddleware(w),t.addSourceMiddleware(j),t.page()}}function y({payload:e,next:t}){let n=["track","page","identify"],o=e.obj.type;if(n.includes(o)){let r=document.querySelector("link[rel='canonical']")?.getAttribute("href")||"";e.obj.context?.page&&(e.obj.context.page.canonical=r)}t(e)}function b({payload:e,next:t}){if(e&&e.obj&&e.obj.context&&e.obj.context.page){let n=e.obj.context.page;n.canonical&&(n.url===n.canonical||n.path===n.canonical)&&(n.url=window.location.href,n.path=window.location.pathname)}t(e)}function w({payload:e,next:t}){return["page","track"].includes(e.obj.type)&&e.obj.properties&&(e.obj.properties={...e.obj.properties,platform:"wordpress"}),t(e)}function j({payload:e,next:t}){if(e.obj.type!=="page")return t(e);let o=document.querySelector("meta[name='content_type']")?.getAttribute("content");return o&&e.obj.properties&&(e.obj.properties={...e.obj.properties,content_type:o}),t(e)}g();})();
//# sourceMappingURL=initialize-segment.min.js.map
</script>
<script async
src="https://ob.thisgreencolumn.com/i/313a1c6c53fc549b6cf9213d79f8ac28.js"
data-ch="cheq4ppc" class="ct_clicktrue_44071">
</script>
<!-- VWO snippet for inclusion into twig templates -->
<!-- From https://app.vwo.com/#/deployments/connected/website/1/code -->
<!-- Start VWO Async SmartCode -->
<link rel="preconnect" href="https://dev.visualwebsiteoptimizer.com" />
<script type='text/javascript' id='vwoCode'>
window._vwo_code || (function () {
var w = window,
d = document;
var account_id = 753563,
version = 2.2,
settings_tolerance = 2000,
hide_element = 'body',
hide_element_style = 'opacity:0 !important;filter:alpha(opacity=0) !important;background:none !important',
f = 0;
/* DO NOT EDIT BELOW THIS LINE */
if (f = !1, v = d.querySelector('#vwoCode'), cc =
{}, -1 < d.URL.indexOf('__vwo_disable__') || w._vwo_code)
return;
try {
var e = JSON.parse(localStorage.getItem('_vwo_' + account_id + '_config'));
cc = e && 'object' == typeof e ? e : {}
} catch (e) { }
function r(t) {
try {
return decodeURIComponent(t)
} catch (e) {
return t
}
}
var s = function () {
var e = {
combination: [],
combinationChoose: [],
split: [],
exclude: [],
uuid: null,
consent: null,
optOut: null
},
t = d.cookie || '';
if (!t)
return e;
for (var n, i, o = /(?:^|;\s*)(?:(_vis_opt_exp_(\d+)_combi=([^;]*))|(_vis_opt_exp_(\d+)_combi_choose=([^;]*))|(_vis_opt_exp_(\d+)_split=([^:;]*))|(_vis_opt_exp_(\d+)_exclude=[^;]*)|(_vis_opt_out=([^;]*))|(_vwo_global_opt_out=[^;]*)|(_vwo_uuid=([^;]*))|(_vwo_consent=([^;]*)))/g; null !== (n = o.exec(t));)
try {
n[1] ? e.combination.push({
id: n[2],
value: r(n[3])
}) : n[4] ? e.combinationChoose.push({
id: n[5],
value: r(n[6])
}) : n[7] ? e.split.push({
id: n[8],
value: r(n[9])
}) : n[10] ? e.exclude.push({ id: n[11] }) : n[12] ? e.optOut = r(n[13]) : n[14] ? e.optOut = !0 : n[15] ? e.uuid = r(n[16]) : n[17] && (i = r(n[18]), e.consent = i && 3 <= i.length ? i.substring(0, 3) : null)
}
catch (e) { }
return e
}();
function i() {
var e = function () {
if (w.VWO && Array.isArray(w.VWO))
for (var e = 0; e < w.VWO.length; e++) {
var t = w.VWO[e];
if (Array.isArray(t) && ('setVisitorId' === t[0] || 'setSessionId' === t[0]))
return !0
}
return !1
}(),
t = 'a=' + account_id + '&u=' + encodeURIComponent(w._vis_opt_url || d.URL) + '&vn=' + version + '&ph=1' + (
'undefined' != typeof platform ? '&p=' + platform : ''
) + '&st=' + w.performance.now();
e || ((n = function () {
var e,
t = [],
n = {},
i = w.VWO && w.VWO.appliedCampaigns || {};
for (e in i) {
var o = i[e] && i[e].v;
o && (t.push(e + '-' + o + '-1'), n[e] = !0)
}
if (s && s.combination)
for (var r = 0; r < s.combination.length; r++) {
var a = s.combination[r];
n[a.id] || t.push(a.id + '-' + a.value)
}
return t.join('|')
}()) && (t += '&c=' + n), (n = function () {
var e = [],
t = {};
if (s && s.combinationChoose)
for (var n = 0; n < s.combinationChoose.length; n++) {
var i = s.combinationChoose[n];
e.push(i.id + '-' + i.value),
t[i.id] = !0
}
if (s && s.split)
for (var o = 0; o < s.split.length; o++)
t[(i = s.split[o]).id] || e.push(i.id + '-' + i.value);
return e.join('|')
}()) && (t += '&cc=' + n), (n = function () {
var e = {},
t = [];
if (w.VWO && Array.isArray(w.VWO))
for (var n = 0; n < w.VWO.length; n++) {
var i = w.VWO[n];
if (Array.isArray(i) && 'setVariation' === i[0] && i[1] && Array.isArray(i[1]))
for (var o = 0; o < i[1].length; o++) {
var r,
a = i[1][o];
a && 'object' == typeof a && (r = a.e, a = a.v, r && a && (e[r] = a))
}
}
for (r in e)
t.push(r + '-' + e[r]);
return t.join('|')
}()) && (t += '&sv=' + n)),
s && s.optOut && (t += '&o=' + s.optOut);
var n = function () {
var e = [],
t = {};
if (s && s.exclude)
for (var n = 0; n < s.exclude.length; n++) {
var i = s.exclude[n];
t[i.id] || (e.push(i.id), t[i.id] = !0)
}
return e.join('|')
}();
return n && (t += '&e=' + n),
s && s.uuid && (t += '&id=' + s.uuid),
s && s.consent && (t += '&consent=' + s.consent),
w.name && -1 < w.name.indexOf('_vis_preview') && (t += '&pM=true'),
w.VWO && w.VWO.ed && (t += '&ed=' + w.VWO.ed),
t
}
code = {
nonce: v && v.nonce,
library_tolerance: function () {
return 'undefined' != typeof library_tolerance ? library_tolerance : void 0
},
settings_tolerance: function () {
return cc.sT || settings_tolerance
},
hide_element_style: function () {
return '{' + (
cc.hES || hide_element_style
) + '}'
},
hide_element: function () {
return performance.getEntriesByName('first-contentful-paint')[0] ? '' : 'string' == typeof cc.hE ? cc.hE : hide_element
},
getVersion: function () {
return version
},
finish: function (e) {
var t;
f || (f = !0, (t = d.getElementById('_vis_opt_path_hides')) && t.parentNode.removeChild(t), e && ((new Image).src = 'https://dev.visualwebsiteoptimizer.com/ee.gif?a=' + account_id + e))
},
finished: function () {
return f
},
addScript: function (e) {
var t = d.createElement('script');
t.type = 'text/javascript',
e.src ? t.src = e.src : t.text = e.text,
v && t.setAttribute('nonce', v.nonce),
d.getElementsByTagName('head')[0].appendChild(t)
},
load: function (e, t) {
t = t || {};
var n = new XMLHttpRequest;
n.open('GET', e, !0),
n.withCredentials = !t.dSC,
n.responseType = t.responseType || 'text',
n.onload = function () {
if (t.onloadCb)
return t.onloadCb(n, e);
200 === n.status ? _vwo_code.addScript({ text: n.responseText }) : _vwo_code.finish('&e=loading_failure:' + e)
},
n.onerror = function () {
if (t.onerrorCb)
return t.onerrorCb(e);
_vwo_code.finish('&e=loading_failure:' + e)
},
n.send()
},
init: function () {
var e,
t = this.settings_tolerance();
w._vwo_settings_timer = setTimeout(function () {
_vwo_code.finish()
}, t),
'body' !== this.hide_element() ? (n = d.createElement('style'), e = (t = this.hide_element()) ? t + this.hide_element_style() : '', t = d.getElementsByTagName('head')[0], n.setAttribute('id', '_vis_opt_path_hides'), v && n.setAttribute('nonce', v.nonce), n.setAttribute('type', 'text/css'), n.styleSheet ? n.styleSheet.cssText = e : n.appendChild(d.createTextNode(e)), t.appendChild(n)) : (n = d.getElementsByTagName('head')[0], (e = d.createElement('div')).style.cssText = 'z-index: 2147483647 !important;position: fixed !important;left: 0 !important;top: 0 !important;width: 100% !important;height: 100% !important;background: white !important;', e.setAttribute('id', '_vis_opt_path_hides'), e.classList.add('_vis_hide_layer'), n.parentNode.insertBefore(e, n.nextSibling));
var n = 'https://dev.visualwebsiteoptimizer.com/j.php?' + i();
-1 !== w.location.search.indexOf('_vwo_xhr') ? this.addScript({ src: n }) : this.load(n + '&x=true', { l: 1 })
}
};
w._vwo_code = code;
code.init();
})();
</script>
<!-- End VWO Async SmartCode -->
<script defer src='https://static.cloudflareinsights.com/beacon.min.js' data-cf-beacon='{"token": "9bf62fc1860d4f05bb12e17f2aee9d3e"}'></script>
<!-- Bugsnag Performance snippet for inclusion into twig templates -->
<!-- From https://docs.bugsnag.com/performance/integration-guides/web/ -->
<script type="module">
import BugsnagPerformance from "//d2wy8f7a9ursnm.cloudfront.net/v2/bugsnag-performance.min.js";
const hostname = window.location.hostname;
let releaseStage = "development";
if (/www\.pagerduty\.com/.test(hostname)) releaseStage = "production";
else if (/staging/.test(hostname)) releaseStage = "staging";
// Bugsnag Performance
BugsnagPerformance.start({
apiKey: "b6499f73a94766f8735d4634b5b3085f",
appVersion: window.pd?.appVersion || "Not set",
releaseStage: releaseStage,
enabledReleaseStages: ["production"],
});
</script>
<!-- Image source snippet for inclusion into twig templates -->
<script>
if (typeof onImageError === "undefined") {
onImageError = function () {
this.onerror = null;
// If the image is part of a picture element, update all sources
if (this.parentNode instanceof HTMLPictureElement) {
Array.from(this.parentNode.children).forEach((child) => {
child.srcset = this.src;
});
}
// Otherwise, update the image srcset
else {
this.srcset = this.src;
}
};
}
</script>
<script defer src="/wp-content/themes/citizens-band/js/build/layout-www-default.min.js?ver=d23b2dda0711e0f38abc95b8cee9bdca87a1c435"></script>
<script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js"
type="text/javascript"
charset="UTF-8"
data-domain-script="a81929ae-2ada-45d6-b686-853c02c2b6c2" ></script>
<meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' />
<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.0) - https://yoast.com/product/yoast-seo-premium-wordpress/ -->
<meta name="description" content="Long-term on-call pain can result in loss of productivity, responder burnout, and increased attrition. Learn more about the consequences and changes organizations can make to reduce on-call pain." />
<link rel="canonical" href="https://www.pagerduty.com/blog/incident-management-response/answer-ultimate-question-on-call-life/" />
<meta property="og:locale" content="en_US" />
<meta property="og:type" content="article" />
<meta property="og:title" content="Answer to the Ultimate Question of (On-Call) Life, the Universe, and Everything: 71" />
<meta property="og:description" content="Long-term on-call pain can result in loss of productivity, responder burnout, and increased attrition. Learn more about the consequences and changes organizations can make to reduce on-call pain." />
<meta property="og:url" content="https://www.pagerduty.com/blog/incident-management-response/answer-ultimate-question-on-call-life/" />
<meta property="og:site_name" content="PagerDuty" />
<meta property="article:publisher" content="https://business.facebook.com/PagerDuty/" />
<meta property="article:published_time" content="2018-12-06T13:00:43+00:00" />
<meta property="article:modified_time" content="2026-03-04T00:21:24+00:00" />
<meta property="og:image" content="https://cdn.pagerduty.com/wp-content/uploads/2018/12/universe_blog_hero.jpg" />
<meta name="author" content="Lisa Yang" />
<meta name="twitter:card" content="summary_large_image" />
<meta name="twitter:creator" content="@pagerduty" />
<meta name="twitter:site" content="@pagerduty" />
<meta name="twitter:label1" content="Written by" />
<meta name="twitter:data1" content="Lisa Yang" />
<meta name="twitter:label2" content="Est. reading time" />
<meta name="twitter:data2" content="5 minutes" />
<script type="application/ld+json" class="yoast-schema-graph">{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/#article","isPartOf":{"@id":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/"},"author":{"name":"Lisa Yang","@id":"https:\/\/www.pagerduty.com\/#\/schema\/person\/8d4d541df137f9df48f2ef85f4569e90"},"headline":"Answer to the Ultimate Question of (On-Call) Life, the Universe, and Everything: 71","datePublished":"2018-12-06T13:00:43+00:00","dateModified":"2026-03-04T00:21:24+00:00","mainEntityOfPage":{"@id":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/"},"wordCount":874,"publisher":{"@id":"https:\/\/www.pagerduty.com\/#organization"},"image":{"@id":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/#primaryimage"},"thumbnailUrl":"https:\/\/cdn.pagerduty.com\/wp-content\/uploads\/2018\/12\/image2-1.png","articleSection":["Incident Management &amp; Response"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/","url":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/","name":"Answer to the Ultimate Question of (On-Call) Life, the Universe, and Everything: 71 | PagerDuty","isPartOf":{"@id":"https:\/\/www.pagerduty.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/#primaryimage"},"image":{"@id":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/#primaryimage"},"thumbnailUrl":"https:\/\/cdn.pagerduty.com\/wp-content\/uploads\/2018\/12\/image2-1.png","datePublished":"2018-12-06T13:00:43+00:00","dateModified":"2026-03-04T00:21:24+00:00","description":"Long-term on-call pain can result in loss of productivity, responder burnout, and increased attrition. Learn more about the consequences and changes organizations can make to reduce on-call pain.","breadcrumb":{"@id":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/#primaryimage","url":"https:\/\/cdn.pagerduty.com\/wp-content\/uploads\/2018\/12\/image2-1.png","contentUrl":"https:\/\/cdn.pagerduty.com\/wp-content\/uploads\/2018\/12\/image2-1.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.pagerduty.com\/blog\/incident-management-response\/answer-ultimate-question-on-call-life\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.pagerduty.com\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/www.pagerduty.com\/?page_id=36859"},{"@type":"ListItem","position":3,"name":"Answer to the Ultimate Question of (On-Call) Life, the Universe, and Everything: 71"}]},{"@type":"WebSite","@id":"https:\/\/www.pagerduty.com\/#website","url":"https:\/\/www.pagerduty.com\/","name":"PagerDuty","description":"Build It | Ship It | Own It","publisher":{"@id":"https:\/\/www.pagerduty.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.pagerduty.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.pagerduty.com\/#organization","name":"PagerDuty","url":"https:\/\/www.pagerduty.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pagerduty.com\/#\/schema\/logo\/image\/","url":"https:\/\/cdn.pagerduty.com\/wp-content\/uploads\/2022\/11\/PagerDuty-Green-logo.svg","contentUrl":"https:\/\/cdn.pagerduty.com\/wp-content\/uploads\/2022\/11\/PagerDuty-Green-logo.svg","width":1,"height":1,"caption":"PagerDuty"},"image":{"@id":"https:\/\/www.pagerduty.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/business.facebook.com\/PagerDuty\/","https:\/\/x.com\/pagerduty","https:\/\/www.instagram.com\/pagerduty\/","https:\/\/www.linkedin.com\/company\/pagerduty"]},{"@type":"Person","@id":"https:\/\/www.pagerduty.com\/#\/schema\/person\/8d4d541df137f9df48f2ef85f4569e90","name":"Lisa Yang","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/b60eaeb4dd48dfc5133c8542223b7622a3c4515c0def140afe6714819affd6d6?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/b60eaeb4dd48dfc5133c8542223b7622a3c4515c0def140afe6714819affd6d6?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b60eaeb4dd48dfc5133c8542223b7622a3c4515c0def140afe6714819affd6d6?s=96&d=mm&r=g","caption":"Lisa Yang"},"url":"https:\/\/www.pagerduty.com\/blog\/author\/lisa-yang\/"}]}</script>
<!-- / Yoast SEO Premium plugin. -->
<link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://www.pagerduty.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.pagerduty.com%2Fblog%2Fincident-management-response%2Fanswer-ultimate-question-on-call-life%2F" />
<link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://www.pagerduty.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.pagerduty.com%2Fblog%2Fincident-management-response%2Fanswer-ultimate-question-on-call-life%2F&#038;format=xml" />
<style id="wp-img-auto-sizes-contain-inline-css">
img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}
/*# sourceURL=wp-img-auto-sizes-contain-inline-css */
</style>
<style id="classic-theme-styles-inline-css">
/*! This file is auto-generated */
.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none}
/*# sourceURL=/wp-includes/css/classic-themes.min.css */
</style>
<style id="global-styles-inline-css">
:root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgb(6,147,227) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgb(252,185,0) 0%,rgb(255,105,0) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgb(255,105,0) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgb(255, 255, 255), 6px 6px rgb(0, 0, 0);--wp--preset--shadow--crisp: 6px 6px 0px rgb(0, 0, 0);}:where(body) { margin: 0; }:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}body{padding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;}:root :where(.wp-element-button, .wp-block-button__link){background-color: #32373c;border-width: 0;color: #fff;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit;letter-spacing: inherit;line-height: inherit;padding-top: calc(0.667em + 2px);padding-right: calc(1.333em + 2px);padding-bottom: calc(0.667em + 2px);padding-left: calc(1.333em + 2px);text-decoration: none;text-transform: inherit;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;}
/*# sourceURL=global-styles-inline-css */
</style>
<link rel="https://api.w.org/" href="https://www.pagerduty.com/wp-json/" /><link rel="alternate" title="JSON" type="application/json" href="https://www.pagerduty.com/wp-json/wp/v2/posts/51028" /><link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://www.pagerduty.com/xmlrpc.php?rsd" />
<link rel='shortlink' href='https://www.pagerduty.com/?p=51028' />
<meta name="content_type" content="BLOG_THOUGHT_LEADERSHIP" />
<link rel="stylesheet" href="/wp-content/themes/citizens-band/css/vendor/prism.css?ver=d23b2dda0711e0f38abc95b8cee9bdca87a1c435">
<script defer src="/wp-content/themes/citizens-band/js/vendor/prism.js?ver=d23b2dda0711e0f38abc95b8cee9bdca87a1c435"></script>
<script>
window.pd = window.pd || {};
pd.cfData = {"country":"US","region":"California","continent":"NA","rayId":"a39aa3bb591fd12a"};
</script></head>
<body class="relative" >
<noscript>
<iframe
src="https://obs.thisgreencolumn.com/ns/313a1c6c53fc549b6cf9213d79f8ac28.ht
ml?ch=cheq4ppc" width="0" height="0" style="display:none"></iframe>
</noscript>
<aside id="butter-bar"
data-butter-bar-is-visible="true"
class="butter-bar-hidden">
<style>
#butter-bar {
max-height: 48px;
overflow: hidden;
transform: translate3d(0, 0, 0); }
#butter-bar.butter-bar-hidden {
max-height: 0;
transform: translate3d(0, 0, 0); transition: max-height 0.3s ease-in-out, transform 0.3s ease-in-out;
}
.butter-bar {
display: none;
overflow: hidden;
height: 48px;background-color: #005a24;}
.butter-bar-link {
margin-inline: auto;padding-inline: calc(0.25rem * 4);
color: white; font-size: 16px;
}
.butter-bar-link:hover {
color: white; }
.butter-bar-element {
display: flex;gap: calc(0.25rem * 4);
align-items: center;
height: 48px;
}
.butter-bar-element > .js-cta {
color: #adf07e; font-weight: 400;
text-decoration: underline;
}
#div-btn-close-butter-bar {
height: 48px;
display: flex;
justify-content: center;
align-items: center;
}
#btn-close-butter-bar {
margin-inline-end: calc(0.25rem * 4);
padding: 0 calc(0.25rem * 2) 2px;
border-radius: 1rem; cursor: pointer;
color: white; }
#btn-close-butter-bar:hover {
color: #000; background-color: white; }
@media (min-width: 1080px) {
.butter-bar {
display: grid;grid-template-columns: calc(0.25rem * 8) 1fr min-content;
gap: calc(0.25rem * 4);
justify-content: center;
}
}
</style>
<div class="butter-bar" data-track-organism="butter-bar">
<span> <!-- filler --></span>
<div class="flex flex-col butter-bar-content">
<a href="/drops/"
target="_blank"
rel="noopener"
data-track-event="Button Clicked"
class="butter-bar-link">
<div class="butter-bar-element">
<span class="js-copy text-pretty">
Explore our top new Generally Available and Early Access features.
</span>
<span class="js-cta flex-none">
View Product Drops
</span>
</div>
</a>
</div>
<div id="div-btn-close-butter-bar">
<a id="btn-close-butter-bar" class="js-close"> ✕ </a>
</div>
</div>
</aside><nav
id="navigation"
aria-label="Main navigation"
cp-key="main-nav"
>
<menu
aria-label="Main menu"
cp-key="top-menu"
>
<li cp-key="logo-menu-item">
<a
href="/"
data-track-event="nav-clicked-v4"
data-track-props="nav_pd-logo"
cp-key="logo-btn"
cp-set="menu-btn"
>
<img
id="logo-pagerduty"
alt="PagerDuty logo"
src="/wp-content/themes/citizens-band/images/logos/pagerduty-monochrome.svg"
width="122"
height="25"
>
</a>
</li>
<li cp-key="services-menu-item">
<menu
id="dropdown-btns-menu"
aria-label="Main PagerDuty services and content"
cp-key="services-menu"
><li><label
cp-key="dropdown-btn"
cp-set="menu-btn"
>
Products<input
type="radio"
name="dropdown-visibility"
id="target-dd-products"
data-track-event="nav-clicked-v4"
data-track-props="nav_products"
cp-key="dropdown-icon"
></label>
</li><li><label
cp-key="dropdown-btn"
cp-set="menu-btn"
>
Solutions<input
type="radio"
name="dropdown-visibility"
id="target-dd-solutions"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions"
cp-key="dropdown-icon"
></label>
</li><li><a
href="/pricing/incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_pricing" cp-key="link-btn"
cp-set="menu-btn"
>
Pricing</a>
</li><li><label
cp-key="dropdown-btn"
cp-set="menu-btn"
>
Company<input
type="radio"
name="dropdown-visibility"
id="target-dd-company"
data-track-event="nav-clicked-v4"
data-track-props="nav_company"
cp-key="dropdown-icon"
></label>
</li><li><label
cp-key="dropdown-btn"
cp-set="menu-btn"
>
Resources<input
type="radio"
name="dropdown-visibility"
id="target-dd-resources"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources"
cp-key="dropdown-icon"
></label>
</li></menu>
</li>
<li cp-key="tools-menu-item">
<menu
id="tools-btns-menu"
aria-label="Search and Language"
cp-key="tools-menu"
>
<li cp-key="search-menu-item">
<a
href="/search/"
data-track-event="nav-clicked-v4"
data-track-props="nav_search"
cp-key="search-btn"
cp-set="menu-btn"
>
<svg
viewbox="0 0 24 24"
width="18"
height="18"
fill="none"
stroke="currentColor"
stroke-width="1.8"
>
<title>Search</title>
<circle cx="11" cy="11" r="8" vector-effect="non-scaling-stroke"></circle>
<path d="m21 21-4-4" vector-effect="non-scaling-stroke"></path>
</svg>
</a>
</li>
<li cp-key="lang-picker-menu-item">
<lang-picker>
<label
cp-key="lang-picker-btn"
cp-set="menu-btn"
>
<input
type="checkbox"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker"
>
</label>
<lang-picker-options
class="z-modal round shadow-md px-4 py-2"
>
<menu><li>
<a
href="/"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_english"
data-target="0"
class="block p-2 text-black hover:text-green"
>
English
</a>
</li>
<li>
<a
href="/de/"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_deutsch"
data-target="1"
class="block p-2 text-black hover:text-green"
>
Deutsch
</a>
</li>
<li>
<a
href="/fr/"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_francais"
data-target="2"
class="block p-2 text-black hover:text-green"
>
Français
</a>
</li>
<li>
<a
href="https://www.pagerduty.co.jp/"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_japanese"
data-target="3"
class="block p-2 text-black hover:text-green"
>
日本語
</a>
</li>
</menu>
</lang-picker-options>
</lang-picker>
</li>
<li cp-key="contact-menu-item">
<a
href="/contact-us/"
data-track-event="nav-clicked-v4"
data-track-props="nav_contact-us"
cp-key="contact-btn"
cp-set="menu-btn"
>
Contact Us
</a>
</li>
</menu>
</li>
<li cp-key="login-menu-item">
<a
href="https://app.pagerduty.com/"
data-track-event="nav-clicked-v4"
data-track-props="nav_log-in"
cp-key="login-btn"
cp-set="menu-btn"
>
Log In
</a>
</li>
<li cp-key="trial-menu-item">
<a
href="/sign-up/"
data-track-event="nav-clicked-v4"
data-track-props="nav_get-started"
cp-key="trial-btn"
cp-set="btn-primary menu-btn"
>
Start for Free
</a>
</li>
<li cp-key="mobile-menu-item">
<label
cp-key="mobile-btn"
cp-set="menu-btn"
>
<input type="checkbox" class="sr-only">
<svg
viewbox="0 0 24 24"
width="24"
height="24"
fill="none"
stroke="currentColor"
stroke-width="3"
>
<title>Mobile menu icon</title>
<path icon-closed d="M22 18H2m20-6H2M22 6H2" vector-effect="non-scaling-stroke"></path>
<path icon-opened d="m7 17L17 7m0 10L7 7" vector-effect="non-scaling-stroke"></path>
</svg>
</label>
</li>
</menu>
<nav-dropdowns
id="nav-dropdowns"
role="group"
aria-label="Dropdowns"
>
<noscript>
<label id="dropdown-visibility-close-btn"
class="container mx-auto px-4 pt-2 -mb-2 text-green hover:text-green-dark cursor-pointer flex">
<svg viewbox="0 0 24 24" width="24" height="24" class="block ml-auto">
<circle cx="12" cy="12" r="12" fill="currentColor"></circle>
<path d="m7 17L17 7m0 10L7 7" fill="none" stroke="white" stroke-width="2"></path>
</svg>
<input type="radio" name="dropdown-visibility" class="sr-only">
</label>
</noscript> <nav-dropdown id="dropdown-products" role="group" aria-label="Products">
<label cp-set="btn-primary subtab-visibility products-products">
<input
id="target-products-products"
type="radio"
name="dropdown-subtab-visibility"
checked data-track-event="nav-clicked-v4"
>
Products
</label> <toggle-details id="products-products">
<label>
<h2>Products</h2>
<input type="checkbox">
</label>
<details-content>
<article top-bar="products">
<a
href="/platform/operations-cloud/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_ops-cloud"
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
<p>The platform for mission-critical work in the modern enterprise.</p></a>
</article>
<article sub-tab="products"> <a
href="/platform/incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_incident-management"
cp-set="link leaf-link" > <h3>Incident Management</h3>
<p>End-to-end orchestration for rapid issue resolution.</p></a>
<a
href="/ai/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_ai_at_pagerduty"
cp-set="link leaf-link" > <h3>AI at PagerDuty</h3>
<p>Revolutionize operations at the speed of AI.</p></a>
<a
href="/platform/automation/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_process-automation"
cp-set="link leaf-link" > <h3>Automation</h3>
<p>Accelerate critical work across the enterprise.</p></a>
<a
href="/platform/ai-agents/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_ai_agents"
cp-set="link leaf-link" > <h3>AI Agents</h3>
<p>Redefine operations with AI Agents that ignite growth.</p></a>
<a
href="/platform/business-ops/status-pages/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_status-pages"
cp-set="link leaf-link" > <h3>Status Pages</h3>
<p>A single source of truth for system status.</p></a>
<a
href="/platform/generative-ai/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_advance"
cp-set="link leaf-link" > <h3>PagerDuty Advance</h3>
<p>Generative AI for critical operations work.</p></a>
<a
href="/platform/business-ops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_csops"
cp-set="link leaf-link" > <h3>Customer Service Ops</h3>
<p>Bridge support and engineering teams.</p></a>
<a
href="/platform/aiops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_aiops"
cp-set="link leaf-link" > <h3>AIOps</h3>
<p>Reduce alert noise and accelerate triage.</p></a>
</article>
<article side-panel="products"> <a
href="/drops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_feature-product-drops"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
alt="Learn more about new Generally Available and Early Access features"
width=""
height="334"
loading="lazy"
>
</card-header>
<card-body>
<h2>Monthly Product Drops</h2>
<p>Learn more about new Generally Available and Early Access features</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
Work how you want with PagerDuty.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/integrations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_bottom-bar_integrations"
cp-set="link btn-primary" >Explore our 750+ integrations</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
<label cp-set="btn-primary subtab-visibility products-platform">
<input
id="target-products-platform"
type="radio"
name="dropdown-subtab-visibility"
data-track-event="nav-clicked-v4"
>
Platform
</label> <toggle-details id="products-platform">
<label>
<h2>Platform</h2>
<input type="checkbox">
</label>
<details-content>
<article top-bar="products">
<a
href="/platform/operations-cloud/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_ops-cloud"
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
<p>The platform for mission-critical work in the modern enterprise.</p></a>
</article>
<article sub-tab="products"> <a
href="https://developer.pagerduty.com/"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_developer-platform"
cp-set="link leaf-link" > <h3>Developer Platform</h3>
<p>Customize your PagerDuty experience.</p></a>
<a
href="/services/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_prof-services"
cp-set="link leaf-link" > <h3>Professional Services</h3>
<p>Get more value from PagerDuty.</p></a>
<a
href="/security/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_security"
cp-set="link leaf-link" > <h3>Security</h3>
<p>View our trust and compliance practices.</p></a>
<a
href="/enterprise/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_enterprise-class"
cp-set="link leaf-link" > <h3>Enterprise Class</h3>
<p>Secure, reliable, extensible, and scalable.</p></a>
<a
href="/integrations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_integrations"
cp-set="link leaf-link" > <h3>Integrations</h3>
<p>Work how you want with PagerDuty.</p></a>
</article>
<article side-panel="products"> <a
href="/drops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_feature-product-drops"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
alt="Learn more about new Generally Available and Early Access features"
width=""
height="334"
loading="lazy"
>
</card-header>
<card-body>
<h2>Monthly Product Drops</h2>
<p>Learn more about new Generally Available and Early Access features</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
See how PagerDuty works for you.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/request-a-demo/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_bottom-bar_request_demo"
cp-set="link btn-primary" >Request a demo</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
<nav-dropdown id="dropdown-solutions" role="group" aria-label="Solutions">
<toggle-details>
<label>
<h2>Solutions</h2>
<input type="checkbox">
</label>
<details-content>
<article dropdown-column="nav_solutions_solutions">
<toggle-details>
<label>
<h3>Solutions</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/solutions/incident-management-transformation"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_incident_management_transformation"
cp-set="link leaf-link" >Incident Management Transformation</a><a
href="/solutions/operations-center-modernization/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_operations_center_modernization"
cp-set="link leaf-link" >Operations Center Modernization</a><a
href="/solutions/automation-coe/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_automation_coe"
cp-set="link leaf-link" >Automation Standardization</a><a
href="/solutions/cx-operations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_cx_experience"
cp-set="link leaf-link" >Customer Experience Operations</a><a
href="/solutions/digital-resilience/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_digital_resilience"
cp-set="link leaf-link" >Digital Operations Resiliency</a><a
href="/solutions/scaled-service-ownership/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_scaled_service_ownership"
cp-set="link leaf-link" >Scaled Service Ownership</a><a
href="/solutions/remote-location-operations-automation/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_remote_location_operations_automation"
cp-set="link leaf-link" >Remote-Location Operations</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_solutions_use_cases">
<toggle-details>
<label>
<h3>Use Cases</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/use-cases/security-incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_security-incident-management"
cp-set="link leaf-link" >Security Incident Management</a><a
href="/use-cases/llmops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_llmops"
cp-set="link leaf-link" >LLMOps</a><a
href="/use-cases/dataops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_dataops"
cp-set="link leaf-link" >DataOps</a><a
href="/use-cases/finops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_finops"
cp-set="link leaf-link" >FinOps</a><a
href="/use-cases/complianceops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_complianceops"
cp-set="link leaf-link" >ComplianceOps</a><a
href="/use-cases/crisisops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_crisisops"
cp-set="link leaf-link" >CrisisOps</a><a
href="/use-cases/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_see_all_use_cases"
cp-set="link leaf-link" >See All Use Cases</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_solutions_industries">
<toggle-details>
<label>
<h3>Industries</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/industries/financial-services/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_financial-services"
cp-set="link leaf-link" >Financial Services</a><a
href="/industries/healthcare/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_healthcare"
cp-set="link leaf-link" >Healthcare</a><a
href="/industries/nonprofit/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_non-profit"
cp-set="link leaf-link" >Non Profit</a><a
href="/industries/government/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_government"
cp-set="link leaf-link" >Government</a><a
href="/industries/education/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_education"
cp-set="link leaf-link" >Education</a><a
href="/industries/retail/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_retail"
cp-set="link leaf-link" >Retail</a><a
href="/industries/ai-infrastructure/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_ai-infrastructure"
cp-set="link leaf-link" >AI Infrastructure</a>
</details-content>
</toggle-details>
</article>
<article side-panel=""> <a
href="/in-perspective/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_feature-highlight_fox"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/wp-content/uploads/2024/01/nav-fox-corporation.png"
alt="FOX Customer Story"
width=""
height="196"
loading="lazy"
>
</card-header>
<card-body>
<h2>Operational Integrity at FOX</h2>
<p>Learn how strategic technology investments powered FOX&#039;s digital and operational transformation.</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
Work how you want with PagerDuty.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/integrations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_bottom-bar_integrations"
cp-set="link btn-primary" >Explore our 750+ integrations</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
<nav-dropdown id="dropdown-pricing" role="group" aria-label="Pricing">
<a
href="/pricing/incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_pricing"
>Pricing</a>
</nav-dropdown>
<nav-dropdown id="dropdown-company" role="group" aria-label="Company">
<toggle-details>
<label>
<h2>Company</h2>
<input type="checkbox">
</label>
<details-content>
<article dropdown-column="nav_company_who-we-are">
<toggle-details>
<label>
<h3>Who We Are</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/in-perspective/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_in-perspective"
cp-set="link leaf-link" >Thought Leadership</a><a
href="/company/awards/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_awards"
cp-set="link leaf-link" >Awards</a><a
href="https://careers.pagerduty.com/home"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_careers"
cp-set="link leaf-link" >Careers</a><a
href="https://investor.pagerduty.com/overview/default.aspx"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_investor-relations"
cp-set="link leaf-link" >Investor Relations</a><a
href="/leadership/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_leadership"
cp-set="link leaf-link" >Leadership</a><a
href="/newsroom/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_newsroom"
cp-set="link leaf-link" >Newsroom</a>
</details-content>
</toggle-details>
</article>
<article sub-tab="nav_company"> <a
href="/company/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_about-us"
cp-set="link leaf-link" > <h2>About us</h2>
<p>We&#039;re empowering teams with the time and efficiency to build the future.</p>
</a> <a
href="/impact-hub/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_impact"
cp-set="link leaf-link" > <h2>Our Impact</h2>
<p>See how we are building resilience and accelerating change.</p>
</a></article>
<article side-panel="nav_company"> <a
href="/assets/fy26-pagerduty-impact-report.pdf"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_feature-highlight_fy26-impact-report"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2026/06/Watch-Duty-PeteLongworth-Healdsburg-Firehouse-161-scaled.webp"
alt="FY26 Impact Report"
width=""
height="220"
loading="lazy"
>
</card-header>
<card-body>
<h2>FY26 Impact Report</h2>
<p>Learn about our efforts around global employee engagement, sustainability, and more.</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
<nav-dropdown id="dropdown-resources" role="group" aria-label="Resources">
<toggle-details>
<label>
<h2>Resources</h2>
<input type="checkbox">
</label>
<details-content>
<article dropdown-column="nav_resources_resources">
<toggle-details>
<label>
<h3>Resources</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/resources/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_library"
cp-set="link leaf-link" >Library</a><a
href="/blog/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_blog"
cp-set="link leaf-link" >Blog</a><a
href="/demo/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_demo"
cp-set="link leaf-link" >Demos</a><a
href="/resources/?type=webinar"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_webinars"
cp-set="link leaf-link" >Webinars</a><a
href="/events/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_events"
cp-set="link leaf-link" >Events</a><a
href="/resources/?type=ebook"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_ebooks"
cp-set="link leaf-link" >Ebooks</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_solutions_customers">
<toggle-details>
<label>
<h3>Customer Stories</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/customer/tui/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_tui"
cp-set="link leaf-link" >TUI</a><a
href="/customer/zoom-video-communications/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_zoom"
cp-set="link leaf-link" >Zoom</a><a
href="/customer/spotify-backstage/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_spotify"
cp-set="link leaf-link" >Spotify</a><a
href="/customer/draftkings/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_draftkings"
cp-set="link leaf-link" >DraftKings</a><a
href="/customer/australian-bank/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_australian-bank"
cp-set="link leaf-link" >Australian Bank</a><a
href="/customer/vodafone/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_vodafone"
cp-set="link leaf-link" >Vodafone</a><a
href="/customer/fox/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_fox"
cp-set="link leaf-link" >Fox Corporation</a><a
href="/customers/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_all-customers"
cp-set="link leaf-link" >See All Customers</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_resources_learning">
<toggle-details>
<label>
<h3>Learning</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/prompt-library/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_use_case_library"
cp-set="link leaf-link" >Template and Prompt Library</a><a
href="https://university.pagerduty.com"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_resources_learning_pd-university"
cp-set="link leaf-link" >PagerDuty University</a><a
href="https://community.pagerduty.com/"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_resources_learning_community"
cp-set="link leaf-link" >Community</a><a
href="/ops-guides/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_support_ops-guides"
cp-set="link leaf-link" >Ops Guides</a><a
href="https://support.pagerduty.com/"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_resources_support_knowledge-base"
cp-set="link leaf-link" >Knowledge Base</a>
</details-content>
</toggle-details>
</article>
<article side-panel=""> <a
href="/resources/news-announcements/video/pagerduty-on-tour-video-content/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_feature-highlight_pagerduty-on-tour"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://www.pagerduty.com/cdn-cgi/image/f=auto,w=720/https://cdn.pagerduty.com/wp-content/uploads/2025/01/pdot-resource-thumbnail.png"
alt="Get on-demand insights on AI-first operations."
width=""
height="185"
loading="lazy"
>
</card-header>
<card-body>
<h2>PagerDuty on Tour</h2>
<p>Get on-demand insights on AI-first operations.</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
Have a question? We&#039;re here to help.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/contact-us/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_bottom-bar_contact-us"
cp-set="link btn-primary" >Contact Us</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
</nav-dropdowns>
</nav>
<script>
// Check if window.pd is undefined or null, then assign it an empty object
if (typeof window.pd === 'undefined' || window.pd === null) {
window.pd = {};
}
// Check if window.pd.nav is undefined or null, then assign it the specified object
if (typeof window.pd.nav === 'undefined' || window.pd.nav === null) {
window.pd.nav = { breakpoint: "1080px" };
}
</script>
<script async src="/wp-content/themes/citizens-band/js/build/navigation-v4.min.js?ver=d23b2dda0711e0f38abc95b8cee9bdca87a1c435"></script>
<main >
<section data-track-organism="hero"
class="grid-container px-glg-md
relative overflow-hidden
bg-transparent
"
id="hero"
>
<div class="absolute inset-0 -mx-glg-md pointer-events-none">
<div class="absolute inset-0 pointer-events-none" style="-webkit-mask-image: linear-gradient(black 80%, transparent 100%); mask-image: linear-gradient(black 80%, transparent 100%);">
<div class="absolute inset-0 overflow-hidden pointer-events-none">
<div class="dark:hidden absolute inset-0"
style="background: linear-gradient(to right bottom, rgb(249, 250, 251), rgb(255, 255, 255), rgb(243, 244, 246)); z-index: -20;">
</div>
<div class="hidden dark:block absolute inset-0"
style="background: linear-gradient(to left bottom, rgb(51, 51, 51), rgb(17, 17, 17)); z-index: -20;">
</div>
<div class="absolute -z-[18] pointer-events-none"
style="top: -10%;
left: 50%;
transform: translateX(-50%);
width: 1000px;
height: 600px;
background: radial-gradient(rgba(59, 130, 246, 0.25) 0%, transparent 70%);
filter: blur(60px);">
</div>
<div class="absolute -z-[18] pointer-events-none"
style="top: 150px;
left: 50%;
transform: translateX(-50%);
width: 1000px;
height: 600px;
background: radial-gradient(rgba(16, 185, 129, 0.2) 0%, transparent 70%);
filter: blur(80px);">
</div>
</div>
</div>
</div>
<div class="
row-start-1 order-1
col-start-main-start
col-end-main-end
md:col-end-main-1/2
py-glg-xl relative z-10 text-gray-xdark dark:text-gray-xlight">
<div class="z-content relative ">
<ul class='flex flex-wrap pl-0'><li class="text-sm flex items-center"><a class="font-bold hover:underline cursor-pointer" href="/">PagerDuty</a> <div class="px-gut">/</div>
</li>
<li class="text-sm flex items-center"><a class="font-bold hover:underline cursor-pointer" href="/blog">Blog</a> <div class="px-gut">/</div>
</li>
<li class="text-sm flex items-center"><a class="font-bold hover:underline cursor-pointer" href="https://www.pagerduty.com/blog/category/incident-management-response/">Incident Management &amp; Response</a> <div class="px-gut">/</div>
</li>
<li class="text-sm flex items-center"><div class="font-normal inline-block">Answer to the Ultimate Question of (On-Call) Life, the Universe, and Everything: 71</div></li>
</ul>
</div>
<section class="cms "
>
<h1>
Blog
</h1></section>
</div>
</section>
<section id="nav-categories" class="grid-container px-glg-md bg-gray-light">
<div class="col-start-main-start col-end-main-end flex flex-wrap justify-center gap-x-gut sm:gap-x-2gut overflow-x-hidden my-gmd-base">
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/blog/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;All&#x20;Blogs&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;blog&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
All Blogs
</div>
</a>
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/eng/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Engineering&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;eng&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
Engineering
</div>
</a>
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/blog/category/product/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Product&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;blog&#x5C;&#x2F;category&#x5C;&#x2F;product&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
Product
</div>
</a>
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/blog/category/integrations/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Integrations&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;blog&#x5C;&#x2F;category&#x5C;&#x2F;integrations&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
Integrations
</div>
</a>
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/blog/category/insights/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Best&#x20;Practices&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;blog&#x5C;&#x2F;category&#x5C;&#x2F;insights&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
Best Practices
</div>
</a>
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/blog/category/announcements/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Announcements&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;blog&#x5C;&#x2F;category&#x5C;&#x2F;announcements&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
Announcements
</div>
</a>
</div>
</section>
<section class="grid-container px-glg-md py-glg-md">
<div class="col-start-main-start col-end-main-end grid grid-cols-5">
<div class="col-span-full md:col-span-4 flex flex-col gap-2gut md:mr-8gut">
<div class="cms flex flex-col gap-gut">
<h1 class="text-xl sm:text-3xl text-pretty">Answer to the Ultimate Question of (On-Call) Life, the Universe, and Everything: 71</h1>
<div class="flex flex-col gap-gut/2">
<span>by <a href="https://www.pagerduty.com/blog/author/lisa-yang/">Lisa Yang</a></span>
<span class="text-sm">
December 6, 2018
<span class="font-normal">|</span> 5 min read
</span>
</div>
<div class="max-w-[75ch] break-words">
<p>In <em>The Hitchhiker’s Guide to the Galaxy,</em> a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life, the Universe, and Everything.” After 7.5 million years, the machine produced “42.”</p>
<p>At PagerDuty, we did <a href="https://www.pagerduty.com/resources/ebook/improving-ops-team-health/">something similar</a>, except we didn’t have scientist mice or wait 7.5 million years. Instead, we had a data scientist and nine years of PagerDuty on-call notification data, which we compared it across 10,000 PagerDuty customers, 50,000 responders, and 760 million notifications—and our number was “71.”</p>
<p>What this means: Our <a href="https://www.pagerduty.com/solutions/operations-health/">Operations Health Management Service</a> (OHMS) found that responders who maintained an average health score of 71 or higher were more likely to stay at their companies for more than 18 months.</p>
<h3>Don’t Panic</h3>
<p>Let me back up a little bit and explain “71.” Over the past year, my team (aka the Digital Insights team) created an algorithm to contextualize on-call pain.</p>
<p>The output of the algorithm was a number from 0 to 100. A health score of 100 means you’ve never received a notification within a specific time period (week, month, or year)—therefore, you might not be a responder, and we remove folks like you from our study calculations (and you’re perfectly healthy). In contrast, the closer to 0 you are, the more on-call pain you’re experiencing.</p>
<p>This health score is a product of 16 different facets. We took into consideration the following:</p>
<ul>
<li>The time of day you’re being notified—if it’s dinner hours, evening hours, sleep hours, or the weekend</li>
<li>How frequently the notifications are coming in</li>
<li>How many days in a row you’re receiving notifications</li>
</ul>
<p>Two people with the same health score might have completely different contribution points, as seen in these screenshots:</p>
<p><img loading="lazy" decoding="async" class="alignleft wp-image-51030 size-full" src="https://cdn.pagerduty.com/wp-content/uploads/2018/12/image2-1.png" alt="" width="162" height="264" /><img loading="lazy" decoding="async" class="size-full wp-image-51032 alignleft" src="https://cdn.pagerduty.com/wp-content/uploads/2018/12/image4.png" alt="" width="158" height="261" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>The person on the left only received three sleep notifications, but also has a health score 64 compared to the person on right, who had seven. The algorithm not only take your day into consideration, but also looks at the volume of notifications days before as well. Looking at long-term on-call pain trends is the only way to accurately tell the story of a <a href="https://www.pagerduty.com/blog/5-ways-improve-team-health-on-call-handoffs/">responder’s on-call health</a>.</p>
<h3>What Does On-Call Pain Look Like?</h3>
<p>On-call pain manifests differently to different people, but in short:</p>
<ul>
<li><img loading="lazy" decoding="async" class="alignright wp-image-51029 size-medium" src="https://cdn.pagerduty.com/wp-content/uploads/2018/12/image1-1-300x224.png" alt="" width="300" height="224" srcset="https://cdn.pagerduty.com/wp-content/uploads/2018/12/image1-1-300x224.png 300w, https://cdn.pagerduty.com/wp-content/uploads/2018/12/image1-1.png 320w" sizes="auto, (max-width: 300px) 100vw, 300px" />It’s having sleep disrupted, night after night</li>
<li>It’s dinners ruined and Netflix marathons cut short</li>
<li>It’s family time, interrupted</li>
<li>It’s not wanting to do fun things because of sleep deprivation</li>
</ul>
<p>&nbsp;</p>
<h3></h3>
<h3>What Problems Can On-Call Pain Cause?</h3>
<p>On-call pain can lead to a number of problems, including persisting grouchiness, loss of productivity, responder burnout (leading to them ignoring pages/alerts), and abhorrent misuse of pop culture references.</p>
<p>So we want to avoid all those problems, right? After all, better work-life balance = <a href="https://www.forbes.com/sites/forbescoachescouncil/2017/12/13/promoting-employee-happiness-benefits-everyone/#c32c795581a1'">happier workers = better productivity</a>.</p>
<p>With our <a href="https://www.pagerduty.com/resources/reports/it-work-life-balance/">OHMS study</a>, we were able to triangulate the responders who were beyond burnt out and who were most likely to leave. The replacement of an average on-call responder could add up to $300k. Here’s an overview of why it costs so much:</p>
<p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-51033" src="https://cdn.pagerduty.com/wp-content/uploads/2018/12/71-blog-img3.jpg" alt="" width="804" height="733" srcset="https://cdn.pagerduty.com/wp-content/uploads/2018/12/71-blog-img3.jpg 804w, https://cdn.pagerduty.com/wp-content/uploads/2018/12/71-blog-img3-300x274.jpg 300w" sizes="auto, (max-width: 804px) 100vw, 804px" /></p>
<p><em>Source: https://www.glassdoor.com/employers/blog/calculate-cost-per-hire/</em></p>
<h3>Share and Enjoy</h3>
<p>Some (those who are not on call) may argue that being on call is part of the job and ask: “What’s the big deal?” If you work with on-call responders, I invite you add yourself as a shadow on <a href="https://support.pagerduty.com/docs/escalation-policies">Escalation Policies</a> for one week to understand their pain.</p>
<p>Because, yes, being woken up one night a week might not be that big of deal. But what about two nights in a row? Or three? On-call responders and new parents know that, despite how sleep deprived they might be, they’re still expected to show up to work on time the next morning, carry on with project delivery, be a sociable coworker, and still respond to incidents as they come in.</p>
<p>This is where the health score comes in: Putting a number to your on-call pain lets someone know when you need help and also informs your managers that someone else needs to take over an on-call shift.</p>
<p>This is also beneficial to your team as a whole because, as I explained earlier, employees experiencing excessive on-call pain (average health score of 71 or less) will leave and find another job—which further exacerbates the pain for everyone else staying behind.</p>
<h3>Only YOU Can Prevent Forest Fires</h3>
<p>Oh, that’s the wrong cultural reference. Oops. Anyway, now that you know on-call pain has real consequences (and hopefully you’re going to try being on call yourself), did you also know you can do something about it?</p>
<p>Check out the health scores of your team using PagerDuty’s Operations Health Management Service (OHMS). With OHMS, you’ll receive a weekly email that calls out the top 3 responders, top 3 teams, and top 3 services with a health score of below 71. You’ll also have access to consultants who work with you to maximize your PagerDuty investment by recommending best practices and helping implement the features that best fit the needs of your teams.</p>
<p>So what is the Answer to the Ultimate Question of Life, the Universe and Everything?</p>
<p>More stable systems and happier employees. That’s exactly 42 characters! WOW!</p>
</div>
</div>
<div class="flex flex-col gap-gut">
<div class="get-social">
<div class="flex gap-gut items-end">
<a class="flex flex-col text-green hover:text-green-dark transition" href="http://www.twitter.com/intent/tweet?url=https://www.pagerduty.com/blog/incident-management-response/answer-ultimate-question-on-call-life/&amp;text=Answer%20to%20the%20Ultimate%20Question%20of%20%28On-Call%29%20Life%2C%20the%20Universe%2C%20and%20Everything%3A%2071%20%7C%20In%20The%20Hitchhiker%E2%80%99s%20Guide%20to%20the%20Galaxy%2C%20a%20group%20of%20scientist%20mice%20built%20a%20mega-computer%20named%20%E2%80%9CDeep%20Thought%E2%80%9D%20to%20Answer%20%E2%80%9CThe%20Ultimate%20Question%20of%20Life%2C...&amp;via=PagerDuty"
onclick="javascript:window.open(this.href,'', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;">
<svg viewBox="0 0 31.64 28.6" width="24"><g><path fill="currentColor" d="M24.91,0h4.85l-10.6,12.11,12.47,16.48h-9.76l-7.65-10-8.75,10H.62l11.34-12.96L0,0h10.01l6.91,9.14L24.91,0ZM23.21,25.69h2.69L8.55,2.75h-2.88l17.55,22.94Z" stroke-width="0"/></g><title>X</title></svg>
</a>
<a class="flex flex-col text-green hover:text-green-dark transition" href="http://www.facebook.com/dialog/share?href=https://www.pagerduty.com/blog/incident-management-response/answer-ultimate-question-on-call-life/&amp;display=popup&amp;app_id=280023502328575"
onclick="javascript:window.open(this.href,'', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 512" width="17">
<path fill="currentColor" d="M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z"/>
<title>Facebook</title></svg>
</a>
<a class="flex flex-col text-green hover:text-green-dark transition" href="http://www.linkedin.com/shareArticle?mini=true&amp;url=https://www.pagerduty.com/blog/incident-management-response/answer-ultimate-question-on-call-life/&amp;title=Answer%20to%20the%20Ultimate%20Question%20of%20%28On-Call%29%20Life%2C%20the%20Universe%2C%20and%20Everything%3A%2071&amp;summary=In%20The%20Hitchhiker%E2%80%99s%20Guide%20to%20the%20Galaxy%2C%20a%20group%20of%20scientist%20mice%20built%20a%20mega-computer%20named%20%E2%80%9CDeep%20Thought%E2%80%9D%20to%20Answer%20%E2%80%9CThe%20Ultimate%20Question%20of%20Life%2C...&amp;source=PagerDuty"
onclick="javascript:window.open(this.href,'', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 447.98" width="25"><g id="uuid-d2409c1b-2dee-4d1f-8709-49aa5d8499fb"><path d="M100.28,447.98H7.4V148.88h92.88v299.1ZM53.79,108.08C24.09,108.08,0,83.48,0,53.78,0,24.07,24.09,0,53.8,0c29.7,0,53.78,24.08,53.78,53.78,0,29.7-24.1,54.3-53.79,54.3ZM447.9,447.98h-92.68v-145.6c0-34.7-.7-79.2-48.29-79.2s-55.69,37.7-55.69,76.7v148.1h-92.78V148.88h89.08v40.8h1.3c12.4-23.5,42.69-48.3,87.88-48.3,94,0,111.28,61.9,111.28,142.3v164.3h-.1Z" fill="currentColor" stroke-width="0"/></g><title>LinkedIn</title></svg>
</a>
</div>
</div>
</div>
<div class="flex flex-col gap-2gut mt-2gut">
<h4 class="text-lg text-pretty">You may also love these...</h2>
<div class="flex flex-wrap gap-2gut">
<article class="flex flex-col gap-gut/2 sm:gap-gut w-full sm:w-[300px]">
<div>
<a href="https://www.pagerduty.com/blog/automation/pd-automation-runner-automation-that-finally-reaches-your-on-prem-stack/">
<img
width="300"
height="300"
class="aspect-square !max-w-full w-full sm:!max-w-[300px] sm:w-[300px] sm:h-[300px] object-cover rounded hover:shadow-lg transition-all"
alt=""
src="https://cdn.pagerduty.com/wp-content/uploads/2026/09/PD-Automation-Runner-Blog-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=360/wp-content/uploads/2026/09/PD-Automation-Runner-Blog-1024x1024.png 360w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=720/wp-content/uploads/2026/09/PD-Automation-Runner-Blog-1024x1024.png 720w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080/wp-content/uploads/2026/09/PD-Automation-Runner-Blog-1024x1024.png 1080w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1440/wp-content/uploads/2026/09/PD-Automation-Runner-Blog-1024x1024.png 1440w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2026/09/PD-Automation-Runner-Blog-1024x1024.png 2160w" loading="lazy" onerror="onImageError.call(this)"
>
</a>
</div>
<div class="flex flex-col">
<span class="text-sm uppercase">
<a class="text-gray-dark hover:text-green hover:underline" href="https://www.pagerduty.com/blog/category/automation/">Automation</a>, <a class="text-gray-dark hover:text-green hover:underline" href="https://www.pagerduty.com/blog/category/incident-management-response/">Incident Management &amp; Response</a> </span>
<h5 class="text-md sm:text-base sm:mt-gut/2">
<a href="https://www.pagerduty.com/blog/automation/pd-automation-runner-automation-that-finally-reaches-your-on-prem-stack/" class="text-green hover:text-green-dark transition-all">PD Automation Runner: Automation That Finally Reaches Your On-Prem Stack</a>
</h5>
</div>
</article>
<article class="flex flex-col gap-gut/2 sm:gap-gut w-full sm:w-[300px]">
<div>
<a href="https://www.pagerduty.com/blog/incident-management-response/bring-your-backstage-context-into-every-pagerduty-incident/">
<img
width="300"
height="300"
class="aspect-square !max-w-full w-full sm:!max-w-[300px] sm:w-[300px] sm:h-[300px] object-cover rounded hover:shadow-lg transition-all"
alt=""
src="https://cdn.pagerduty.com/wp-content/uploads/2026/08/August-Drop-2026-Backstage-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=360/wp-content/uploads/2026/08/August-Drop-2026-Backstage-1024x1024.png 360w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=720/wp-content/uploads/2026/08/August-Drop-2026-Backstage-1024x1024.png 720w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080/wp-content/uploads/2026/08/August-Drop-2026-Backstage-1024x1024.png 1080w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1440/wp-content/uploads/2026/08/August-Drop-2026-Backstage-1024x1024.png 1440w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2026/08/August-Drop-2026-Backstage-1024x1024.png 2160w" loading="lazy" onerror="onImageError.call(this)"
>
</a>
</div>
<div class="flex flex-col">
<span class="text-sm uppercase">
<a class="text-gray-dark hover:text-green hover:underline" href="https://www.pagerduty.com/blog/category/incident-management-response/">Incident Management &amp; Response</a> </span>
<h5 class="text-md sm:text-base sm:mt-gut/2">
<a href="https://www.pagerduty.com/blog/incident-management-response/bring-your-backstage-context-into-every-pagerduty-incident/" class="text-green hover:text-green-dark transition-all">Bring Your Backstage Context Into Every PagerDuty Incident</a>
</h5>
</div>
</article>
<article class="flex flex-col gap-gut/2 sm:gap-gut w-full sm:w-[300px]">
<div>
<a href="https://www.pagerduty.com/blog/incident-management-response/questions-ceos-ask-after-outage/">
<img
width="300"
height="300"
class="aspect-square !max-w-full w-full sm:!max-w-[300px] sm:w-[300px] sm:h-[300px] object-cover rounded hover:shadow-lg transition-all"
alt=""
src="https://cdn.pagerduty.com/wp-content/uploads/2026/07/Copy-of-blog-tile-templates-1600x1600-13-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=360/wp-content/uploads/2026/07/Copy-of-blog-tile-templates-1600x1600-13-1024x1024.png 360w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=720/wp-content/uploads/2026/07/Copy-of-blog-tile-templates-1600x1600-13-1024x1024.png 720w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080/wp-content/uploads/2026/07/Copy-of-blog-tile-templates-1600x1600-13-1024x1024.png 1080w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1440/wp-content/uploads/2026/07/Copy-of-blog-tile-templates-1600x1600-13-1024x1024.png 1440w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2026/07/Copy-of-blog-tile-templates-1600x1600-13-1024x1024.png 2160w" loading="lazy" onerror="onImageError.call(this)"
>
</a>
</div>
<div class="flex flex-col">
<span class="text-sm uppercase">
<a class="text-gray-dark hover:text-green hover:underline" href="https://www.pagerduty.com/blog/category/ai/">AI</a>, <a class="text-gray-dark hover:text-green hover:underline" href="https://www.pagerduty.com/blog/category/incident-management-response/">Incident Management &amp; Response</a> </span>
<h5 class="text-md sm:text-base sm:mt-gut/2">
<a href="https://www.pagerduty.com/blog/incident-management-response/questions-ceos-ask-after-outage/" class="text-green hover:text-green-dark transition-all">The 13 Questions CEOs Ask After an Incident (And What IT Leaders Must Be Ready to Answer)</a>
</h5>
</div>
</article>
</div>
</div>
</div>
<aside class="hidden col-span-1 md:flex flex-col gap-2gut">
<div class="flex flex-col justify-center gap-4">
<a
class="hover:no-underline font-normal cta justify-center items-center align-middle transition-all duration-200 text-center disabled:opacity-50 disabled:bg-transparent border-2 hover:disabled:bg-transparent
rounded text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-gray-xdark text-green hover:text-white hover:bg-green dark:hover:bg-white border-green border-solid dark:border-white hover:border-green hover:disabled:border-green inline-flex rounded text-base px-glg-lg py-gmd-base "
href="/demo/?type=blog"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Watch&#x20;demo&quot;,&quot;variant&quot;&#x3A;&quot;stroke&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;demo&#x5C;&#x2F;&#x3F;type&#x3D;blog&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
Watch demo
</a>
</div>
<div class="flex flex-col justify-center gap-4 ">
<a
class="hover:no-underline font-normal cta justify-center items-center align-middle transition-all duration-200 text-center disabled:opacity-50 border-2 text-white disabled:text-white bg-green
disabled:bg-green hover:bg-green-dark border-green border-solid hover:border-green-dark hover:disabled:border-green inline-flex rounded text-base px-glg-lg py-gmd-base "
href="/contact-us/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Contact&#x20;Us&quot;,&quot;variant&quot;&#x3A;&quot;fill&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;contact-us&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
Contact Us
</a>
</div>
<div class="flex flex-col gap-4">
<h3 class="text-md">Popular Integrations</h3>
<div class="flex flex-col gap-4 ">
<a href="https://support.pagerduty.com/docs/aws-cloudwatch-integration-guide" class="int-link bg-white shadow hover:shadow-md rounded flex flex-col border-gray-xlight border-1 transition hover:-translate-y-1 motion-reduce:transition-none motion-reduce:transform-none">
<div class="int-name bg-gray-xlight dark:bg-gray-xdark border-gray-light border-b-1 rounded-t flex items-center p-2 flex-grow">
Amazon CloudWatch
</div>
<div class="flex flex-col">
<div class="p-gut h-7gut flex items-center flex-grow">
<img width="100" class="mx-auto int-image max-w-[50%] max-h-[95%] object-contain" loading="lazy" src="https://cdn.pagerduty.com/wp-content/uploads/2019/01/aws_logo_centered.svg" alt="" />
</div>
<div class="int-badges flex h-3gut p-gut border-gray-xlight border-t-1 items-center">
<span class="text-green">
<svg xmlns="http://www.w3.org/2000/svg" width="25px" height="25px" x="0" y="0" version="1.1" viewBox="0 0 50 50" xml:space="preserve"><title>PagerDuty Built and Supported</title><g><g><g><g><g><g><path fill="currentColor" d="M23.4.7l-3 3-3.2-1.4c-1.2-.5-2.5 0-3 1.2l-1.4 3.2H8.9c-1.3 0-2.3 1-2.3 2.3v3.8l-3.3 1.4c-1.2.5-1.7 1.8-1.2 3l1.4 3.3-2.8 2.8c-.9.9-.9 2.3 0 3.2l.2.1L3.6 29l-1.5 4c-.4 1.2.1 2.4 1.3 2.9l3.4 1.4v3.8c0 1.3 1 2.3 2.3 2.3h3.8l1.4 3.4c.5 1.1 1.8 1.7 2.9 1.2l4.1-1.5 2.1 2.5c.8 1 2.3 1.1 3.2.3l.3-.3 2.1-2.5 4.1 1.5c1.1.4 2.4-.1 2.9-1.2l1.4-3.4h3.8c1.3 0 2.3-1 2.3-2.3v-3.8l3.4-1.4c1.1-.5 1.7-1.8 1.3-2.9l-1.7-4 2.7-2.3c1-.8 1.1-2.2.3-3.2l-.1-.2-2.8-2.8 1.4-3.3c.5-1.2-.1-2.5-1.2-3l-3.3-1.4V9c0-1.3-1-2.3-2.3-2.3h-3.8L36 3.5c-.5-1.2-1.9-1.7-3-1.2l-3.2 1.4-3-3c-1-.9-2.5-.9-3.4 0z"/></g></g></g></g></g></g><g><path fill="#FFFFFF" d="M18.1 28.6H21V34h-2.9zM29.2 14.9c-1.6-.8-2.7-1-5.3-1h-5.8v12.2h5.8c2.3 0 4-.1 5.5-1.2 1.7-1.1 2.5-2.9 2.5-5 .1-2.3-1-4.1-2.7-5zm-4.6 8.6H21v-7h3.3c3 0 4.6 1 4.6 3.5s-1.9 3.5-4.3 3.5z"/></g></svg>
</span>
</div>
</div>
</a>
<a href="https://support.pagerduty.com/docs/slack-integration-guide" class="int-link bg-white shadow hover:shadow-md rounded flex flex-col border-gray-xlight border-1 transition hover:-translate-y-1 motion-reduce:transition-none motion-reduce:transform-none">
<div class="int-name bg-gray-xlight dark:bg-gray-xdark border-gray-light border-b-1 rounded-t flex items-center p-2 flex-grow">
Slack Integration Guide
</div>
<div class="flex flex-col">
<div class="p-gut h-7gut flex items-center flex-grow">
<img width="100" class="mx-auto int-image max-w-[50%] max-h-[95%] object-contain" loading="lazy" src="https://cdn.pagerduty.com/wp-content/uploads/2019/01/slack_mark.svg" alt="" />
</div>
<div class="int-badges flex h-3gut p-gut border-gray-xlight border-t-1 items-center">
<span class="text-green">
<svg xmlns="http://www.w3.org/2000/svg" width="25px" height="25px" x="0" y="0" version="1.1" viewBox="0 0 50 50" xml:space="preserve"><title>PagerDuty Built and Supported</title><g><g><g><g><g><g><path fill="currentColor" d="M23.4.7l-3 3-3.2-1.4c-1.2-.5-2.5 0-3 1.2l-1.4 3.2H8.9c-1.3 0-2.3 1-2.3 2.3v3.8l-3.3 1.4c-1.2.5-1.7 1.8-1.2 3l1.4 3.3-2.8 2.8c-.9.9-.9 2.3 0 3.2l.2.1L3.6 29l-1.5 4c-.4 1.2.1 2.4 1.3 2.9l3.4 1.4v3.8c0 1.3 1 2.3 2.3 2.3h3.8l1.4 3.4c.5 1.1 1.8 1.7 2.9 1.2l4.1-1.5 2.1 2.5c.8 1 2.3 1.1 3.2.3l.3-.3 2.1-2.5 4.1 1.5c1.1.4 2.4-.1 2.9-1.2l1.4-3.4h3.8c1.3 0 2.3-1 2.3-2.3v-3.8l3.4-1.4c1.1-.5 1.7-1.8 1.3-2.9l-1.7-4 2.7-2.3c1-.8 1.1-2.2.3-3.2l-.1-.2-2.8-2.8 1.4-3.3c.5-1.2-.1-2.5-1.2-3l-3.3-1.4V9c0-1.3-1-2.3-2.3-2.3h-3.8L36 3.5c-.5-1.2-1.9-1.7-3-1.2l-3.2 1.4-3-3c-1-.9-2.5-.9-3.4 0z"/></g></g></g></g></g></g><g><path fill="#FFFFFF" d="M18.1 28.6H21V34h-2.9zM29.2 14.9c-1.6-.8-2.7-1-5.3-1h-5.8v12.2h5.8c2.3 0 4-.1 5.5-1.2 1.7-1.1 2.5-2.9 2.5-5 .1-2.3-1-4.1-2.7-5zm-4.6 8.6H21v-7h3.3c3 0 4.6 1 4.6 3.5s-1.9 3.5-4.3 3.5z"/></g></svg>
</span>
</div>
</div>
</a>
</div>
</div>
<div class="flex flex-col gap-4">
<h3 class="text-md">Popular Pages</h3>
<div class="flex flex-col gap-4">
<a href="/operations-cloud/" class="group flex items-center gap-2">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
<h4 class="text-green group-hover:text-green-dark transition">Operations Cloud</h4>
</a>
<a href="/platform/incident-management/" class="group flex items-center gap-2">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
<h4 class="text-green group-hover:text-green-dark transition">Incident Management</h4>
</a>
<a href="/platform/automation/" class="group flex items-center gap-2">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
<h4 class="text-green group-hover:text-green-dark transition">Automation</h4>
</a>
<a href="/resources/" class="group flex items-center gap-2">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
<h4 class="text-green group-hover:text-green-dark transition">Resources</h4>
</a>
</div>
</div>
<div class="flex flex-col gap-4">
<h3 class="text-md">Popular Posts</h3>
<div class="flex flex-col gap-4">
<a href="https://www.pagerduty.com/blog/product/the-path-to-autonomous-operations-pagerduty-spring-26-release/" class="group flex flex-col gap-2">
<img
width="150"
height="150"
class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
alt=""
src="https://cdn.pagerduty.com/wp-content/uploads/2026/03/2-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/03/2-1024x1024.png 1x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/03/2-1024x1024.png 2x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/03/2-1024x1024.png 3x" loading="lazy" onerror="onImageError.call(this)"
>
<h4 class="text-gray-dark group-hover:text-green transition">The Path to Autonomous Operations: PagerDuty Spring 26 Release</h4>
</a>
<a href="https://www.pagerduty.com/blog/company/pagerduty-ringing-nyse-closing-bell/" class="group flex flex-col gap-2">
<img
alt="PagerDuty ringing the closing bell July 22, 2026"
width="150"
height="150"
class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
alt="PagerDuty ringing the closing bell July 22, 2026"
src="https://cdn.pagerduty.com/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 1x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 2x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 3x" loading="lazy" onerror="onImageError.call(this)"
>
<h4 class="text-gray-dark group-hover:text-green transition">Celebrating a Baton Pass at the NYSE&#8217;s Closing Bell</h4>
</a>
<a href="https://www.pagerduty.com/blog/chatops/pagerdutys-slack-app-new-incident-management-capabilities/" class="group flex flex-col gap-2">
<img
width="150"
height="150"
class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
alt=""
src="https://cdn.pagerduty.com/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 1x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 2x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 3x" loading="lazy" onerror="onImageError.call(this)"
>
<h4 class="text-gray-dark group-hover:text-green transition">PagerDuty&#8217;s Slack App: New Incident Management Capabilities</h4>
</a>
</div>
</div>
<div class="flex flex-col justify-center gap-4">
<form action="/blog/" method="GET" class="inline-flex">
<label class="form-element bg-white border-2 border-gray-light dark:border-gray-dark dark:text-gray-dark stroke-gray-dark flex items-center
gap-gut/2 p-gut/2 flex-grow"><input name="s" class="flex-1 bg-none outline-none text-sm !text-base" placeholder="Search" type="text" autocomplete="off"></label>
<button
class=" text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded-full text-base w-3gut h-3gut !text-gray-dark hover:!text-green"
aria-label="Search"
type="submit"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Search&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;right&quot;,&quot;shape&quot;&#x3A;&quot;icon&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;&#x21;text-gray-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;type&quot;&#x3A;&quot;submit&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;search&quot;&#x7D;"
>
<div class="pointer-events-none">
<span class="inline-block pointer-events-none"> <svg xmlns="http://www.w3.org/2000/svg" width="20" height="100%" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" class=""><circle cx="11" cy="11" r="8"/><line x1="21" y1="21" x2="16.65" y2="16.65"/></svg>
</span>
</span>
</div>
</button>
</form>
</div>
<div class="flex flex-col justify-center gap-4">
<select id="category-selector" class="w-full bg-gray-xlight border-2 border-gray-light p-gut/2 text-sm outline-none !text-base"><option label="All Categories" value="no-link"></option><option label="Agile" value="https://www.pagerduty.com/blog/category/agile/"></option><option label="AI" value="https://www.pagerduty.com/blog/category/ai/"></option><option label="AIOps" value="https://www.pagerduty.com/blog/category/aiops/"></option><option label="Americas" value="https://www.pagerduty.com/blog/category/americas/"></option><option label="Analyst Reports" value="https://www.pagerduty.com/blog/category/analyst-reports/"></option><option label="Announcements" value="https://www.pagerduty.com/blog/category/announcements/"></option><option label="Automation" value="https://www.pagerduty.com/blog/category/automation/"></option><option label="Best Practices &amp; Insights" value="https://www.pagerduty.com/blog/category/insights/"></option><option label="ChatOps" value="https://www.pagerduty.com/blog/category/chatops/"></option><option label="CI/CD" value="https://www.pagerduty.com/blog/category/continuous-integration-delivery/"></option><option label="Cloud Operations" value="https://www.pagerduty.com/blog/category/cloud-operations/"></option><option label="Collaboration" value="https://www.pagerduty.com/blog/category/collaboration/"></option><option label="Community" value="https://www.pagerduty.com/blog/category/community/"></option><option label="Company" value="https://www.pagerduty.com/blog/category/company/"></option><option label="Crisis Management" value="https://www.pagerduty.com/blog/category/crisis-management/"></option><option label="Culture" value="https://www.pagerduty.com/blog/category/culture/"></option><option label="Customer Experience" value="https://www.pagerduty.com/blog/category/customer-service/customer-experience/"></option><option label="Customer Service" value="https://www.pagerduty.com/blog/category/customer-service/"></option><option label="Customer Spotlight" value="https://www.pagerduty.com/blog/category/customer-stories/"></option><option label="Customer Support" value="https://www.pagerduty.com/blog/category/customer-support/"></option><option label="Customers" value="https://www.pagerduty.com/blog/category/customers/"></option><option label="DataOps" value="https://www.pagerduty.com/blog/category/dataops-2/"></option><option label="DevOps" value="https://www.pagerduty.com/blog/category/devops/"></option><option label="Digital Operations" value="https://www.pagerduty.com/blog/category/digital-operations/"></option><option label="Digital Transformation" value="https://www.pagerduty.com/blog/category/digital-transformation/"></option><option label="Engineering" value="https://www.pagerduty.com/blog/category/engineering/"></option><option label="Event Management" value="https://www.pagerduty.com/blog/category/event-management/"></option><option label="Events &amp; Community" value="https://www.pagerduty.com/blog/category/events-community/"></option><option label="Financial Services" value="https://www.pagerduty.com/blog/category/financial-services/"></option><option label="Government" value="https://www.pagerduty.com/blog/category/government/"></option><option label="Incident Management &amp; Response" value="https://www.pagerduty.com/blog/category/incident-management-response/"></option><option label="Integrations" value="https://www.pagerduty.com/blog/category/integrations/"></option><option label="ITOps &amp; Modern Ops" value="https://www.pagerduty.com/blog/category/itops/"></option><option label="Monitoring" value="https://www.pagerduty.com/blog/category/monitoring/"></option><option label="News &amp; Announcements" value="https://www.pagerduty.com/blog/category/news-announcements/"></option><option label="Operations Cloud" value="https://www.pagerduty.com/blog/category/operations-cloud/"></option><option label="Outages" value="https://www.pagerduty.com/blog/category/outages/"></option><option label="PagerDuty Brand" value="https://www.pagerduty.com/blog/category/pagerduty-brand/"></option><option label="PagerDuty University" value="https://www.pagerduty.com/blog/category/pagerduty-university/"></option><option label="PD.org" value="https://www.pagerduty.com/blog/category/pd-org/"></option><option label="Process Automation" value="https://www.pagerduty.com/blog/category/process-automation/"></option><option label="Product" value="https://www.pagerduty.com/blog/category/product/"></option><option label="Public Sector" value="https://www.pagerduty.com/blog/category/public-sector/"></option><option label="Retail" value="https://www.pagerduty.com/blog/category/retail/"></option><option label="Security" value="https://www.pagerduty.com/blog/category/security/"></option><option label="Social Impact" value="https://www.pagerduty.com/blog/category/social-impact/"></option><option label="Uncategorized" value="https://www.pagerduty.com/blog/category/uncategorized/"></option><option label="Use Cases &amp; Solutions" value="https://www.pagerduty.com/blog/category/use-cases-solutions/"></option></select>
<script>
const selector = document.getElementById("category-selector");
selector?.addEventListener("change", (e) => {
const url = e.target.value;
if(url && url !== "no-link") {
window.location.href = url;
}
});
</script>
</div>
</aside>
</div>
</section>
</main>
<footer
id="main-footer"
cp-key="main-footer"
>
<nav
id="footer-columns"
cp-key="main-footer-columns"
cp-set="container"
>
<section
id="footer-platform"
cp-key="main-footer-column"
>
<h2
cp-key="column-heading"
cp-set="heading"
>Platform</h2>
<a
href="https://www.pagerduty.com/platform/incident-management/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Incident Management
</a>
<a
href="https://www.pagerduty.com/platform/aiops/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
AIOps
</a>
<a
href="https://www.pagerduty.com/platform/automation/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Automation
</a>
<a
href="https://www.pagerduty.com/platform/business-ops/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Business Operations
</a>
<a
href="https://developer.pagerduty.com/"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
Developer Platform
</a>
<a
href="https://www.pagerduty.com/enterprise/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Enterprise-Class Platform
</a>
<a
href="https://www.pagerduty.com/digital-operations-management/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Digital Operations Management
</a>
<a
href="https://www.pagerduty.com/platform/generative-ai/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Generative AI
</a>
<a
href="https://www.pagerduty.com/whats-new/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
What's New
</a>
</section>
<section
id="footer-solutions"
cp-key="main-footer-column"
>
<h2
cp-key="column-heading"
cp-set="heading"
>Solutions</h2>
<a
href="https://www.pagerduty.com/solutions/incident-management-transformation/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Incident Management Transformation
</a>
<a
href="https://www.pagerduty.com/solutions/operations-center-modernization/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Operations Center Modernization
</a>
<a
href="https://www.pagerduty.com/solutions/automation-coe/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Automation Standardization
</a>
<a
href="https://www.pagerduty.com/solutions/cx-operations/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Customer Experience Operations
</a>
<a
href="https://www.pagerduty.com/solutions/digital-resilience/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Digital Operations Resiliency
</a>
<a
href="https://www.pagerduty.com/solutions/scaled-service-ownership/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Scaled Service Ownership
</a>
<a
href="https://www.pagerduty.com/solutions/remote-location-operations-automation/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Remote-Location Operations
</a>
</section>
<section
id="footer-resources"
cp-key="main-footer-column"
>
<h2
cp-key="column-heading"
cp-set="heading"
>Resources</h2>
<a
href="https://www.pagerduty.com/resources/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Resources Library
</a>
<a
href="https://community.pagerduty.com"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
Community Forum
</a>
<a
href="https://www.pagerduty.com/on-tour/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
PagerDuty On Tour
</a>
<a
href="https://www.pagerduty.com/customers/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Customer Stories
</a>
<a
href="https://www.pagerduty.com/integrations/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Integration Guides
</a>
<a
href="https://www.pagerduty.com/prompt-library/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Automation Library
</a>
<a
href="https://www.pagerduty.com/blog/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Blog
</a>
<a
href="https://www.pagerduty.com/demo/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Watch Demo
</a>
<a
href="https://www.pagerduty.com/request-a-demo/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Request a Demo
</a>
<a
href="https://www.pagerduty.com/use-cases/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Use Cases
</a>
<a
href="https://www.pagerduty.com/events/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Events
</a>
</section>
<section
id="footer-company"
cp-key="main-footer-column"
>
<h2
cp-key="column-heading"
cp-set="heading"
>Company</h2>
<a
href="https://www.pagerduty.com/company/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
About PagerDuty
</a>
<a
href="https://www.pagerduty.com/in-perspective/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Thought Leadership
</a>
<a
href="https://www.pagerduty.com/newsroom/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Newsroom
</a>
<a
href="https://www.pagerduty.com/events/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Events
</a>
<a
href="https://www.pagerduty.com/foundation/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
PagerDuty.org
</a>
<a
href="https://investor.pagerduty.com/"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
Investor Relations
</a>
<a
href="https://www.pagerduty.com/leadership/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Leadership
</a>
<a
href="https://www.pagerduty.com/pagerduty-supplier-hub/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Suppliers
</a>
<a
href="https://www.pagerduty.com/careers/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Careers
</a>
<a
href="https://www.pagerduty.com/company/awards/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Awards
</a>
</section>
<section
id="footer-support"
cp-key="main-footer-column"
>
<h2
cp-key="column-heading"
cp-set="heading"
>Support</h2>
<a
href="https://status.pagerduty.com/"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
System Status
</a>
<a
href="https://www.pagerduty.com/support/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Help & Support
</a>
<a
href="https://www.pagerduty.com/partner-with-pagerduty/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Partner with PagerDuty
</a>
<a
href="https://www.pagerduty.com/contact-us/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Contact Us
</a>
<a
href="https://www.pagerduty.com/legal/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Legal
</a>
<a
href="https://www.pagerduty.com/services/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Services
</a>
<a
href="https://www.pagerduty.com/faq/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
FAQs
</a>
<a
href="https://www.pagerduty.com/accessibility-statement/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Accessibility
</a>
<a
href="https://www.pagerduty.com/ops-guides/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Ops Guides
</a>
<a
href="https://university.pagerduty.com"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
PagerDuty University
</a>
<a
href="https://support.pagerduty.com"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
Knowledge Base
</a>
</section>
</nav>
<article
cp-key="main-footer-misc"
cp-set="container"
>
<user-prefs>
<footer-lang-select id="footer-lang-select">
<select
id="lang-selector"
name="lang-switcher"
cp-key="lang-selector"
>
<option disabled selected>
Change language
</option>
<option value="en">
English
</option>
<option value="fr">
Française
</option>
<option value="de">
Deutsche
</option>
<option value="ja">
日本語
</option>
</select>
</footer-lang-select>
<color-scheme-select>
</color-scheme-select>
</user-prefs>
<p
id="footer-social"
cp-key="footer-social"
>
<a
href="https://www.facebook.com/PagerDuty/"
hreflang="en"
target="_blank"
rel="noopener"
cp-key="social-link"
cp-set="link-primary"
css-key="facebook-link"
>
<svg height="24" width="21" viewbox="-96 0 512 512">
<title>Facebook</title>
<path d="M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z"
fill="currentColor"/>
</svg>
</a>
<a
href="https://x.com/pagerduty"
hreflang="en"
target="_blank"
rel="noopener"
cp-key="social-link"
cp-set="link-primary"
css-key="x-link"
>
<svg height="24" width="19" viewBox="0 0 31.64 28.6"><g>
<title>X</title><path fill="currentColor" d="M24.91,0h4.85l-10.6,12.11,12.47,16.48h-9.76l-7.65-10-8.75,10H.62l11.34-12.96L0,0h10.01l6.91,9.14L24.91,0ZM23.21,25.69h2.69L8.55,2.75h-2.88l17.55,22.94Z" stroke-width="0"/></g>
</svg>
</a>
<a
href="https://www.instagram.com/pagerduty/"
hreflang="en"
target="_blank"
rel="noopener"
cp-key="social-link"
cp-set="link-primary"
css-key="instagram-link"
>
<svg height="24" viewbox="0 0 448 512">
<title>Instagram</title>
<path d="M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z"
fill="currentColor"/>
</svg>
</a>
<a
href="https://www.linkedin.com/company/pagerduty"
hreflang="en"
target="_blank"
rel="noopener"
cp-key="social-link"
cp-set="link-primary"
css-key="linkedin-link"
>
<svg height="24" viewbox="0 0 448 512">
<title>LinkedIn</title>
<path d="M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z"
fill="currentColor"/>
</svg>
</a>
</p>
<p cp-key="footer-copyright">
© 2026 PagerDuty, Inc. All rights reserved.
</p>
</article>
<nav
cp-key="main-footer-legal"
cp-set="container"
>
<a
class=""
href="https://www.pagerduty.com/privacy-policy/"
cp-key="legal-link"
cp-set="link-primary link-column"
>
Privacy policy
</a>
<a
class=""
href="https://www.pagerduty.com/website-terms-of-use/"
cp-key="legal-link"
cp-set="link-primary link-column"
>
Website Terms of Use
</a>
<a
class=""
href="https://www.pagerduty.com/privacy-policy/#ccpa"
cp-key="legal-link"
cp-set="link-primary link-column"
>
California Privacy Notice
</a>
<a
class=""
href="https://www.pagerduty.com/assets/uk-modern-slavery-act-statement.pdf"
cp-key="legal-link"
cp-set="link-primary link-column"
>
Modern Slavery Act
</a>
<a
class=""
href="https://www.pagerduty.com/ccpa/"
cp-key="legal-link"
cp-set="link-primary link-column"
>
CCPA
</a>
<a
class=" ot-sdk-show-settings"
cp-key="legal-link"
cp-set="link-primary link-column"
>
Cookie Settings
</a>
</nav>
</footer>
<script type="speculationrules">
{"prefetch":[{"source":"document","where":{"and":[{"href_matches":"/*"},{"not":{"href_matches":["/wp-*.php","/wp-admin/*","/wp-content/uploads/*","/wp-content/*","/wp-content/plugins/*","/wp-content/themes/citizens-band/*","/*\\?(.+)"]}},{"not":{"selector_matches":"a[rel~=\"nofollow\"]"}},{"not":{"selector_matches":".no-prefetch, .no-prefetch a"}}]},"eagerness":"conservative"}]}
</script>
</body>
</html>