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<h1 class="headline mainTitle below" style="">
DDoS attack? Mad dash to file forms? No, errant network switch crashed Australian tax service
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Strewth, mate!
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<p>On Friday, with tax-return season underway, the websites of the Australian Taxation Office (ATO) suddenly went TITSUP (Totally Inefficient Tax Service: Under Performing), causing anguish to thousands of Aussies.</p>
<p>Issues affected the ATO portal used to file tax returns, the myGov website, and even the Government Department of Human Services – which had set a Centrelink income reporting deadline of 1700 on Friday and was forced to <a href="https://twitter.com/HumanServicesAU/status/1149553180444778498" rel="nofollow" target="_blank">extend it</a>.</p>
<p>Services were only confirmed to be restored on Saturday morning. Hours into the outage, the organization revealed the culprit – a “technical issue” with a networking switch, unrelated to increased traffic from taxpayers.</p>
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<p>“Some of our services (incl. the portals &amp; our online services via myGov) are currently unavailable or experiencing slowness. We're working on the issue &amp; apologise for the inconvenience,” the ATO said <a href="https://twitter.com/ato_gov_au/status/1149470829052170242" rel="nofollow" target="_blank">on Twitter</a> at 1009 AEST on Friday.</p>
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<p>“This issue has not impacted the processing of already lodged returns in any way,” it noted in a following tweet.</p>
<p>“Some people are currently having issues accessing our online services, myGov and Express Plus mobile apps,” Human Services <a href="https://twitter.com/HumanServicesAU/status/1149480523611250688" rel="nofollow" target="_blank">chimed in</a>.</p>
<p>The ATO said all services were restored by 0830 AEST on Saturday: “Thanks for your patience. We apologise again for the inconvenience. Yesterday’s issue didn't impact processing of lodged returns. Refunds continued to be paid into people’s bank accounts yesterday &amp; will continue as normal next week.”</p>
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>Official probe into HPE’s Oz 3Par crashes would create 'further negative publicity' if revealed
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<p>It was thought that the website suffered from a deluge of traffic, after Treasurer of Australia Josh Frydenberg <a href="https://twitter.com/JoshFrydenberg/status/1149111406618243072" rel="nofollow" target="_blank">tweeted</a> that more than 1.1 million tax returns had been lodged by Thursday morning – as opposed to 600,000 by the same time last year – with taxayers looking to take advantage of the newly introduced tax cuts.</p>
<p>In lieu of an official explanation, this version of events became a working theory on social media – where it was also repeatedly pointed out that Australia currently ranks behind countries like Uruguay and Kosovo in terms of its <a href="https://www.speedtest.net/global-index#mobile" rel="nofollow" target="_blank">fixed broadband</a> infrastructure.</p>
<p>The incident also presented the perfect opportunity for the opposition to snipe at the people in charge: “The government needs to take responsibility for the fact that after they told everybody to get a tax return in, they completely stuffed it up so that people weren't able to get their tax return in," shadow treasurer Jim Chalmers said.</p>
<p>The ATO has such an impressive record for outages, a curse might be at play here: the latest incident is the second in two months, with the <a href="https://twitter.com/ato_gov_au/status/1135692846646775811" rel="nofollow" target="_blank">previous TITSUP</a> occurring in the beginning of June, and lasting several hours.</p>
<p>In 2017, the ATO had problems so severe it had to (gasp) <a href="https://www.theregister.com/2017/07/05/mainframe_titsup_totals_oz_tax_tech_again/" target="_blank">restart its mainframe</a> – and mainframes can remain switched on for decades.</p>
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<p>We have previously written about another series of outages affecting the tax agency <a href="https://www.theregister.com/2017/05/30/twicecrashed_hpe_sans_at_oz_tax_office_built_for_speed_not_strength_and_turned_off_error_reporting/" target="_blank">in 2016 and 2017</a> – caused by misconfigured HPE 3PAR storage arrays. Back then, the ATO reached a commercial settlement with the maker of the storage hardware, HPE, the detailed terms of which were kept confidential.</p>
<p>“The settlement recoups key costs incurred by the ATO, and provides additional and higher grade IT equipment giving the ATO a world-class storage network," Oz taxation commissioner Chris Jordan said at the time.</p>
<p>Maybe the manufacturers responsible for the switches in question have a reason to worry. ®</p>
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