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.elementor-kit-6{--e-global-color-primary:#5A1BA9;--e-global-color-secondary:#333D47;--e-global-color-text:#333D47;--e-global-color-accent:#0490DC;--e-global-color-d947ae6:#FFFFFF;--e-global-color-41f33e2:#F9F9FB;--e-global-color-35983d5:#EEF1F6;--e-global-color-d488854:#D7BFF2;--e-global-color-697d8ed:#5A1BA9;--e-global-color-b11b5a5:#EAE9F1;--e-global-color-6afeba7:#300B60;--e-global-color-c427ccf:#5A1BA9;--e-global-typography-primary-font-family:"BentonSans";--e-global-typography-primary-font-weight:600;--e-global-typography-secondary-font-family:"BentonSans";--e-global-typography-secondary-font-weight:400;--e-global-typography-text-font-family:"BentonSans";--e-global-typography-text-font-weight:400;--e-global-typography-accent-font-family:"BentonSans";--e-global-typography-accent-font-weight:500;color:var( --e-global-color-text );font-family:"BentonSans", Arial, Helvetica, sans-serif;}.elementor-kit-6 e-page-transition{background-color:#FFBC7D;}.elementor-section.elementor-section-boxed > .elementor-container{max-width:1500px;}.e-con{--container-max-width:1500px;--container-default-padding-top:0px;--container-default-padding-right:0px;--container-default-padding-bottom:0px;--container-default-padding-left:0px;}.elementor-widget:not(:last-child){--kit-widget-spacing:30px;}.elementor-element{--widgets-spacing:30px 30px;--widgets-spacing-row:30px;--widgets-spacing-column:30px;}{}h1.entry-title{display:var(--page-title-display);}.site-header .site-branding{flex-direction:column;align-items:stretch;}.site-header{padding-inline-end:0px;padding-inline-start:0px;}.site-footer .site-branding{flex-direction:column;align-items:stretch;}@media(max-width:1024px){.elementor-section.elementor-section-boxed > .elementor-container{max-width:1024px;}.e-con{--container-max-width:1024px;}}@media(max-width:767px){.elementor-section.elementor-section-boxed > .elementor-container{max-width:767px;}.e-con{--container-max-width:767px;}}
/* Start Custom Fonts CSS */@font-face {
font-family: 'BentonSans';
font-style: normal;
font-weight: 300;
font-display: swap;
src: url('https://www.heroku.com/wp-content/uploads/2025/01/bentonsans-book-4e191d7217a753da16ff44f89fdbf2b73d01cd150e824c152ba08a61e8db07ec.woff2') format('woff2'),
url('https://www.heroku.com/wp-content/uploads/2025/01/bentonsans-book-048416fe9c54f2f3523a23f30c6bedd1a961aa6e0c9ad169b7fd429811bf9dce.woff') format('woff');
}
@font-face {
font-family: 'BentonSans';
font-style: normal;
font-weight: 700;
font-display: swap;
src: url('https://www.heroku.com/wp-content/uploads/2025/01/bentonsans-medium-707aee2a59a7364edde03afc7a5c1dab53cda95864b5a283795369fcf2c30787-1.woff2') format('woff2'),
url('https://www.heroku.com/wp-content/uploads/2025/01/bentonsans-medium-5cd12715add2d4b76e8eac14da142662e5204b7b60ecbb6ffa78a1ca24546019-1.woff') format('woff');
}
@font-face {
font-family: 'BentonSans';
font-style: normal;
font-weight: 400;
font-display: swap;
src: url('https://www.heroku.com/wp-content/uploads/2025/03/bentonsans-regular.woff2') format('woff2'),
url('https://www.heroku.com/wp-content/uploads/2025/03/bentonsans-regular.woff') format('woff');
}
/* End Custom Fonts CSS */
.e-heading-base a, .e-paragraph-base a { all: unset; cursor: pointer; }form[data-element_type="e-form"].form-state-success [data-element_type="e-form-success-message"],form[data-element_type="e-form"].form-state-error [data-element_type="e-form-error-message"]{ display: block; }
.e-form-textarea-base:not([data-resizable]) { resize: none; } .e-form-submit-button-base { cursor: pointer; box-sizing: border-box; }
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<style>
.algolia-search-highlight {
background-color: #fffbcc;
border-radius: 2px;
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html {
margin-top: 0 !important;
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#wpadminbar {
position: relative;
}
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html {
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#wpadminbar {
display: none;
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li.mega-menu-item.mega-menu-megamenu ul.mega-sub-menu li.mega-1-columns > ul.mega-sub-menu > li.mega-menu-item {float: left;width: 100%;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu ul.mega-sub-menu li.mega-2-columns > ul.mega-sub-menu > li.mega-menu-item {float: left;width: 50%;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu ul.mega-sub-menu li.mega-3-columns > ul.mega-sub-menu > li.mega-menu-item {float: left;width: 33.3333333333%;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu ul.mega-sub-menu li.mega-4-columns > ul.mega-sub-menu > li.mega-menu-item {float: left;width: 25%;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu ul.mega-sub-menu li.mega-5-columns > ul.mega-sub-menu > li.mega-menu-item {float: left;width: 20%;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu ul.mega-sub-menu li.mega-6-columns > ul.mega-sub-menu > 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li.mega-menu-item.mega-current-page-ancestor > a.mega-menu-link {background-color: rgba(255, 255, 255, 0);color: rgba(255, 255, 255, 0.7);font-weight: inherit;text-decoration: none;border-color: #fff;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-item.mega-current-menu-item > a.mega-menu-link, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-item.mega-current-menu-ancestor > a.mega-menu-link, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-item.mega-current-page-ancestor > a.mega-menu-link {color: #333;background-color: white;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-item > a.mega-menu-link {line-height: 40px;height: 40px;padding: 0px 12px;vertical-align: baseline;width: auto;display: block;color: white;text-transform: none;text-decoration: none;text-align: left;background-color: rgba(0, 0, 0, 0);border: 0;border-radius: 0px;font-family: inherit;font-size: 20px;font-weight: inherit;outline: none;}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-item.mega-multi-line > a.mega-menu-link {line-height: inherit;display: table-cell;vertical-align: middle;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-item.mega-multi-line > a.mega-menu-link br {display: none;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-item {display: list-item;margin: 0;clear: both;border: 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-item.mega-item-align-right {float: none;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-item > a.mega-menu-link {border: 0;margin: 0;line-height: 60px;height: 60px;padding: 0 10px;background: transparent;text-align: left;color: black;font-size: 14px;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-megamenu > ul.mega-sub-menu > li.mega-menu-row {width: 100%;float: left;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-megamenu > ul.mega-sub-menu > li.mega-menu-row .mega-menu-column {float: left;min-height: 1px;}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-megamenu > ul.mega-sub-menu > li.mega-menu-row > ul.mega-sub-menu > li.mega-menu-column {width: calc(var(--span) / var(--columns) * 100%);}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-megamenu > ul.mega-sub-menu > li.mega-menu-row > ul.mega-sub-menu > li.mega-menu-column {width: 100%;clear: both;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-megamenu > ul.mega-sub-menu > li.mega-menu-row .mega-menu-column > ul.mega-sub-menu > li.mega-menu-item {padding: 15px;width: 100%;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu {z-index: 999;border-radius: 0px;background: linear-gradient(to bottom, white, #f7f6f8);border: 0;padding: 0px;position: absolute;width: 100%;max-width: none;left: 0;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu {float: left;position: static;width: 100%;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard {width: calc(var(--span) / var(--columns) * 100%);}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu .mega-description-group .mega-menu-description {margin: 5px 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu > li.mega-menu-item ul.mega-sub-menu {clear: both;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu > li.mega-menu-item ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu {margin-left: 10px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu ul.mega-sub-menu ul.mega-sub-menu {margin-left: 10px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item {color: black;font-family: inherit;font-size: inherit;display: block;float: left;clear: none;padding: 15px;vertical-align: top;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard.mega-menu-clear, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item.mega-menu-clear {clear: left;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard h4.mega-block-title, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item h4.mega-block-title {color: black;font-family: inherit;font-size: inherit;text-transform: none;text-decoration: none;font-weight: inherit;text-align: left;margin: 0px 0px 0px 0px;padding: 0px 0px 5px 0px;vertical-align: top;display: block;visibility: inherit;border: 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard h4.mega-block-title:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item h4.mega-block-title:hover {border-color: rgba(0, 0, 0, 0);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard > a.mega-menu-link, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link {color: black;/* Mega Menu > Menu Themes > Mega Menus > Second Level Menu Items */font-family: inherit;font-size: 16px;text-transform: none;text-decoration: none;font-weight: bold;text-align: left;margin: 0px 0px 0px 0px;padding: 0px;vertical-align: top;display: block;border: 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:hover {border-color: rgba(0, 0, 0, 0);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard > a.mega-menu-link:focus, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:focus {color: #ee643f;/* Mega Menu > Menu Themes > Mega Menus > Second Level Menu Items (Hover) */font-weight: bold;text-decoration: none;background-color: rgba(0, 0, 0, 0);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard > a.mega-menu-link:hover > span.mega-title-below, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard > a.mega-menu-link:focus > span.mega-title-below, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:hover > span.mega-title-below, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:focus > span.mega-title-below {text-decoration: none;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard li.mega-menu-item > a.mega-menu-link, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item li.mega-menu-item > a.mega-menu-link {color: black;/* Mega Menu > Menu Themes > Mega Menus > Third Level Menu Items */font-family: inherit;font-size: 14px;text-transform: none;text-decoration: none;font-weight: 300;text-align: left;margin: 0px 0px 0px 0px;padding: 0px;vertical-align: top;display: block;border: 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard li.mega-menu-item > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item li.mega-menu-item > a.mega-menu-link:hover {border-color: rgba(0, 0, 0, 0);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard li.mega-menu-item.mega-icon-left.mega-has-description.mega-has-icon > a.mega-menu-link, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item li.mega-menu-item.mega-icon-left.mega-has-description.mega-has-icon > a.mega-menu-link {display: flex;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard li.mega-menu-item > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column-standard li.mega-menu-item > a.mega-menu-link:focus, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item li.mega-menu-item > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item li.mega-menu-item > a.mega-menu-link:focus {color: #ee643f;/* Mega Menu > Menu Themes > Mega Menus > Third Level Menu Items (Hover) */font-weight: 300;text-decoration: none;background-color: rgba(0, 0, 0, 0);}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu {border: 0;padding: 10px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu > li.mega-menu-item {width: 100%;clear: both;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu.mega-no-headers > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu.mega-no-headers > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link {color: black;font-family: inherit;font-size: 14px;text-transform: none;text-decoration: none;font-weight: 300;margin: 0;border: 0;padding: 0px;vertical-align: top;display: block;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu.mega-no-headers > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu.mega-no-headers > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:focus, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu.mega-no-headers > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu.mega-no-headers > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:focus {color: #ee643f;font-weight: 300;text-decoration: none;background-color: rgba(0, 0, 0, 0);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu {z-index: 999;position: absolute;width: 250px;max-width: none;padding: 0px;border: 0;background-color: #f1f1f1;border-radius: 0px;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu {float: left;position: static;width: 100%;padding: 0;border: 0;border-radius: 0;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item {clear: both;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item a.mega-menu-link {display: block;background-color: #f1f1f1;color: #666;font-family: inherit;font-size: 14px;font-weight: normal;padding: 0px 10px;line-height: 35px;text-decoration: none;text-transform: none;vertical-align: baseline;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item:first-child > a.mega-menu-link {border-top-left-radius: 0px;border-top-right-radius: 0px;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item:first-child > a.mega-menu-link {border-top-left-radius: 0;border-top-right-radius: 0;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item:last-child > a.mega-menu-link {border-bottom-right-radius: 0px;border-bottom-left-radius: 0px;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item:last-child > a.mega-menu-link {border-bottom-right-radius: 0;border-bottom-left-radius: 0;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item a.mega-menu-link:focus {background-color: #dddddd;font-weight: normal;text-decoration: none;color: #666;}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu {position: absolute;left: 100%;top: 0;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu a.mega-menu-link {padding-left: 20px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-flyout ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu ul.mega-sub-menu a.mega-menu-link {padding-left: 30px;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator {display: inline-block;height: 100%;font-size: inherit;line-height: inherit;margin: 0 0 0 6px;color: inherit;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator:after {display: inline-block;vertical-align: top;-webkit-font-smoothing: antialiased;-moz-osx-font-smoothing: grayscale;content: "";font-family: dashicons;font-weight: normal;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item-has-children li.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator {float: right;margin-left: auto;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item-has-children.mega-collapse-children.mega-toggle-on > a.mega-menu-link > span.mega-indicator:after {content: "";}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator {float: right;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item-has-children.mega-toggle-on > a.mega-menu-link > span.mega-indicator:after {content: "";}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item-has-children.mega-hide-sub-menu-on-mobile > a.mega-menu-link > span.mega-indicator {display: none;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-megamenu:not(.mega-menu-tabbed) li.mega-menu-item-has-children:not(.mega-collapse-children) > a.mega-menu-link > span.mega-indicator, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item-has-children.mega-hide-arrow > a.mega-menu-link > span.mega-indicator {display: none;}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-flyout li.mega-menu-item a.mega-menu-link > span.mega-indicator:after {content: "";}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-flyout.mega-align-bottom-right li.mega-menu-item a.mega-menu-link {text-align: right;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-flyout.mega-align-bottom-right li.mega-menu-item a.mega-menu-link > span.mega-indicator {float: left;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-flyout.mega-align-bottom-right li.mega-menu-item a.mega-menu-link > span.mega-indicator:after {content: "";margin: 0 6px 0 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-flyout.mega-align-bottom-right li.mega-menu-item a.mega-menu-link:before {float: right;margin: 0 0 0 6px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-flyout.mega-align-bottom-right ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu {left: -100%;top: 0;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-hide-on-mobile, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu > li.mega-hide-on-mobile, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item.mega-hide-on-mobile {display: none;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-hide-on-desktop, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu > li.mega-hide-on-desktop, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-megamenu > ul.mega-sub-menu li.mega-menu-column > ul.mega-sub-menu > li.mega-menu-item.mega-hide-on-desktop {display: none;}}#mega-menu-wrap-menu-1 .mega-menu-toggle {display: none;}#mega-menu-wrap-menu-1 .mega-menu-toggle ~ button.mega-close {display: none;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 .mega-menu-toggle {z-index: 1;background-color: rgba(255, 255, 255, 0);line-height: 40px;height: 40px;text-align: left;user-select: none;outline: none;white-space: nowrap;display: flex;}#mega-menu-wrap-menu-1 .mega-menu-toggle img {max-width: 100%;padding: 0;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-left, #mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-center, #mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-right {display: flex;flex: 1;gap: 6px;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block {display: flex;height: 100%;outline: 0;align-self: center;flex-shrink: 0;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-left {justify-content: flex-start;padding-left: 6px;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-center {justify-content: center;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-right {justify-content: flex-end;padding-right: 6px;}#mega-menu-wrap-menu-1 .mega-menu-toggle + #mega-menu-menu-1 {flex-direction: column;flex-wrap: nowrap;background-color: white;padding: 20px 20px 20px 10px;display: none;position: absolute;width: 100%;z-index: 9999999;}#mega-menu-wrap-menu-1 .mega-menu-toggle.mega-menu-open + #mega-menu-menu-1 {display: flex;visibility: visible;}}#mega-menu-wrap-menu-1 span.mega-menu-badge {position: relative;}.elementor-sticky__spacer #mega-menu-wrap-menu-1 #mega-menu-menu-1, .elementor-sticky__spacer #mega-menu-wrap-menu-1 #mega-menu-menu-1 .mega-sub-menu {visibility: inherit !important;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 {/*! * Hamburgers * @description Tasty CSS-animated hamburgers * @author Jonathan Suh @jonsuh * @site https://jonsuh.com/hamburgers * @link https://github.com/jonsuh/hamburgers */}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated {padding: 0;display: flex;align-items: center;justify-content: center;width: 100%;height: 100%;cursor: pointer;transition-property: opacity, filter;transition-duration: 0.15s;transition-timing-function: linear;font: inherit;color: inherit;text-transform: none;background-color: transparent;border: 0;margin: 0;overflow: visible;transform: scale(0.8);align-self: center;outline: 0;background: none;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-box {width: 40px;height: 24px;display: inline-block;position: relative;outline: 0;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-inner {display: block;top: 50%;margin-top: -2px;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-inner, #mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-inner::before, #mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-inner::after {width: 40px;height: 4px;background-color: #ddd;border-radius: 4px;position: absolute;transition-property: transform;transition-duration: 0.15s;transition-timing-function: ease;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-inner::before, #mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-inner::after {content: "";display: block;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-inner::before {top: -10px;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-inner::after {bottom: -10px;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-slider .mega-toggle-animated-inner {top: 2px;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-slider .mega-toggle-animated-inner::before {top: 10px;transition-property: transform, opacity;transition-timing-function: ease;transition-duration: 0.15s;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block-0 .mega-toggle-animated-slider .mega-toggle-animated-inner::after {top: 20px;}#mega-menu-wrap-menu-1 .mega-menu-toggle.mega-menu-open .mega-toggle-block-0 .mega-toggle-animated-slider .mega-toggle-animated-inner {transform: translate3d(0, 10px, 0) rotate(45deg);}#mega-menu-wrap-menu-1 .mega-menu-toggle.mega-menu-open .mega-toggle-block-0 .mega-toggle-animated-slider .mega-toggle-animated-inner::before {transform: rotate(-45deg) translate3d(-5.71429px, -6px, 0);opacity: 0;}#mega-menu-wrap-menu-1 .mega-menu-toggle.mega-menu-open .mega-toggle-block-0 .mega-toggle-animated-slider .mega-toggle-animated-inner::after {transform: translate3d(0, -20px, 0) rotate(-90deg);}#mega-menu-wrap-menu-1.mega-sticky {position: fixed;top: 0;left: 0;right: 0;z-index: 99998;opacity: 1;max-width: 100%;width: 100%;margin: 0 auto;background: transparent;}#mega-menu-wrap-menu-1.mega-sticky #mega-menu-menu-1 {background-color: rgba(255, 255, 255, 0);}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1.mega-sticky #mega-menu-menu-1 {background-color: white;}}#mega-menu-wrap-menu-1.mega-stuck {transition: transform 0.25s ease-in-out;}#mega-menu-wrap-menu-1.mega-stuck.mega-hide {transform: translateY(-100%);}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1.mega-sticky #mega-menu-menu-1:not([data-effect-mobile^="slide_"]) {max-height: calc(100vh - 40px);overflow: auto;}body.admin-bar #mega-menu-wrap-menu-1.mega-sticky #mega-menu-menu-1:not([data-effect-mobile^="slide_"]) {max-height: calc(100vh - 40px - 42px);}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-show-when-sticky {display: none;}#mega-menu-wrap-menu-1.mega-sticky #mega-menu-menu-1 li.mega-menu-item.mega-hide-when-sticky {display: none;}#mega-menu-wrap-menu-1.mega-sticky #mega-menu-menu-1 li.mega-menu-item.mega-show-when-sticky {display: inline-block;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1.mega-sticky #mega-menu-menu-1 li.mega-menu-item.mega-show-when-sticky.mega-hide-on-mobile {display: none;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 .mega-sub-menu li#mega-menu-item-119.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 20px;background-position-x: center;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-119.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 50px;background-position-x: center;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-119 > a.mega-menu-link:before {content: "";background-image: url("//www.heroku.com/wp-content/uploads/2025/04/platform-50x50.png");background-size: 50px 50px;background-repeat: no-repeat;width: 50px;height: 50px;line-height: 50px;vertical-align: middle;}@media (-webkit-min-device-pixel-ratio: 2) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-119 > a.mega-menu-link:before {background-image: url("//www.heroku.com/wp-content/uploads/2025/04/platform-100x100.png");}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-119 > a.mega-menu-link:before {background-size: 20px 20px;width: 20px;height: 20px;line-height: 20px;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 .mega-sub-menu li#mega-menu-item-13876.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 20px;background-position-x: center;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-13876.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 50px;background-position-x: center;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-13876 > a.mega-menu-link:before {content: "";background-image: url("//www.heroku.com/wp-content/uploads/2025/05/ai-50x50.png");background-size: 50px 50px;background-repeat: no-repeat;width: 50px;height: 50px;line-height: 50px;vertical-align: middle;}@media (-webkit-min-device-pixel-ratio: 2) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-13876 > a.mega-menu-link:before {background-image: url("//www.heroku.com/wp-content/uploads/2025/05/ai-100x100.png");}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-13876 > a.mega-menu-link:before {background-size: 20px 20px;width: 20px;height: 20px;line-height: 20px;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 .mega-sub-menu li#mega-menu-item-132.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 20px;background-position-x: center;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-132.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 50px;background-position-x: center;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-132 > a.mega-menu-link:before {content: "";background-image: url("//www.heroku.com/wp-content/uploads/2025/04/data-50x50.png");background-size: 50px 50px;background-repeat: no-repeat;width: 50px;height: 50px;line-height: 50px;vertical-align: top;}@media (-webkit-min-device-pixel-ratio: 2) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-132 > a.mega-menu-link:before {background-image: url("//www.heroku.com/wp-content/uploads/2025/04/data-100x100.png");}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-132 > a.mega-menu-link:before {background-size: 20px 20px;width: 20px;height: 20px;line-height: 20px;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 .mega-sub-menu li#mega-menu-item-136.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 20px;background-position-x: center;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-136.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 50px;background-position-x: center;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-136 > a.mega-menu-link:before {content: "";background-image: url("//www.heroku.com/wp-content/uploads/2025/04/enterprise-50x50.png");background-size: 50px 50px;background-repeat: no-repeat;width: 50px;height: 50px;line-height: 50px;vertical-align: top;}@media (-webkit-min-device-pixel-ratio: 2) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-136 > a.mega-menu-link:before {background-image: url("//www.heroku.com/wp-content/uploads/2025/04/enterprise-100x100.png");}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-136 > a.mega-menu-link:before {background-size: 20px 20px;width: 20px;height: 20px;line-height: 20px;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 .mega-sub-menu li#mega-menu-item-2160.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 20px;background-position-x: center;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-2160.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 50px;background-position-x: center;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-2160 > a.mega-menu-link:before {content: "";background-image: url("//www.heroku.com/wp-content/uploads/2025/04/icon-support-50x50.png");background-size: 50px 50px;background-repeat: no-repeat;width: 50px;height: 50px;line-height: 50px;vertical-align: middle;}@media (-webkit-min-device-pixel-ratio: 2) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-2160 > a.mega-menu-link:before {background-image: url("//www.heroku.com/wp-content/uploads/2025/04/icon-support-100x100.png");}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-2160 > a.mega-menu-link:before {background-size: 20px 20px;width: 20px;height: 20px;line-height: 20px;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 .mega-sub-menu li#mega-menu-item-146.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 20px;background-position-x: center;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-146.mega-icon-top > a.mega-menu-link:before {width: 100%;min-width: 50px;background-position-x: center;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-146 > a.mega-menu-link:before {content: "";background-image: url("//www.heroku.com/wp-content/uploads/2025/04/addons-50x50.png");background-size: 50px 50px;background-repeat: no-repeat;width: 50px;height: 50px;line-height: 50px;vertical-align: middle;}@media (-webkit-min-device-pixel-ratio: 2) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-146 > a.mega-menu-link:before {background-image: url("//www.heroku.com/wp-content/uploads/2025/04/addons-100x100.png");}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li#mega-menu-item-146 > a.mega-menu-link:before {background-size: 20px 20px;width: 20px;height: 20px;line-height: 20px;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item a[class^="genericon"]:before {font-family: genericons;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical {flex-direction: column;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical > li.mega-menu-item {display: list-item;margin: 0;clear: both;width: 100%;margin: 0 0 0px 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical > li.mega-menu-item > a.mega-menu-link {height: auto;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical > li.mega-menu-item.mega-icon-top > a.mega-menu-link {display: list-item;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical > li.mega-menu-item.mega-hide-on-mobile {display: none;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical > li.mega-menu-item.mega-hide-on-desktop {display: none;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical > li.mega-menu-megamenu > ul.mega-sub-menu {width: 600px;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical > li.mega-menu-megamenu.mega-menu-item, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical > li.mega-menu-flyout.mega-menu-item {position: relative;}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-right.mega-menu-item-has-children li.mega-menu-item a.mega-menu-link, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-right.mega-menu-flyout li.mega-menu-item-has-children li.mega-menu-item a.mega-menu-link {text-align: left;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-right.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-right.mega-menu-flyout li.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator {float: right;margin-left: auto;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-right.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator:after, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-right.mega-menu-flyout li.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator:after {content: "";margin: 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-left.mega-menu-item-has-children > a.mega-menu-link, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-left.mega-menu-flyout li.mega-menu-item-has-children > a.mega-menu-link {text-align: right;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-left.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-left.mega-menu-flyout li.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator {float: left;margin-left: auto;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-left.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator:after, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-left.mega-menu-flyout li.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator:after {content: "";margin: 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-left.mega-menu-item-has-children.mega-icon-left > a.mega-menu-link:before, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-align-bottom-left.mega-menu-flyout li.mega-menu-item-has-children.mega-icon-left > a.mega-menu-link:before {float: right;margin: 0 0 0 6px;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-megamenu.mega-align-bottom-right > ul.mega-sub-menu {top: 0;left: 100%;right: auto;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-flyout.mega-align-bottom-right ul.mega-sub-menu, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-flyout.mega-align-bottom-right li.mega-menu-item ul.mega-sub-menu, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-flyout.mega-align-bottom-right ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu {top: 0;left: 100%;right: auto;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-flyout.mega-align-bottom-right.mega-icon-left > a.mega-menu-link:before, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-flyout.mega-align-bottom-right li.mega-menu-item.mega-icon-left > a.mega-menu-link:before, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-flyout.mega-align-bottom-right ul.mega-sub-menu li.mega-menu-item.mega-icon-left > a.mega-menu-link:before {float: left;margin: 0 6px 0 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-megamenu.mega-align-bottom-left > ul.mega-sub-menu {top: 0;left: auto;right: 100%;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-flyout.mega-align-bottom-left > ul.mega-sub-menu, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-flyout.mega-align-bottom-left li.mega-menu-item > ul.mega-sub-menu, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-vertical li.mega-menu-flyout.mega-align-bottom-left li.mega-menu-item ul.mega-sub-menu li.mega-menu-item > ul.mega-sub-menu {top: 0;left: auto;right: 100%;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion {flex-direction: column;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-item {display: list-item;margin: 0;clear: both;width: 100%;margin: 0 0 0px 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-item > a.mega-menu-link {height: auto;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-item.mega-icon-top > a.mega-menu-link {display: list-item;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-item.mega-hide-on-mobile {display: none;}}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-item.mega-hide-on-desktop {display: none;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-megamenu > ul.mega-sub-menu {position: static;width: 100% !important;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-flyout > ul.mega-sub-menu {position: static;width: 100% !important;padding: 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-flyout > ul.mega-sub-menu li.mega-menu-item.mega-current-menu-item > a.mega-menu-link {background-color: #dddddd;font-weight: normal;text-decoration: none;color: #666;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-flyout > ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu {position: static;left: 0;width: 100%;border: 0;box-shadow: none;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-flyout > ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu a.mega-menu-link {padding-left: 20px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-flyout > ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu a.mega-menu-link {padding-left: 30px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion > li.mega-menu-flyout > ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu a.mega-menu-link {padding-left: 40px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion li.mega-menu-item > ul.mega-sub-menu {display: none;visibility: visible;opacity: 1;}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion li.mega-menu-item.mega-toggle-on > ul.mega-sub-menu, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion li.mega-menu-item.mega-menu-megamenu.mega-toggle-on ul.mega-sub-menu {display: block;}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion li.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator {float: right;margin-left: auto;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion li.mega-menu-item li.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator:after {content: "";}#mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion li.mega-menu-item-has-children.mega-toggle-on > a.mega-menu-link > span.mega-indicator:after, #mega-menu-wrap-menu-1 #mega-menu-menu-1.mega-menu-accordion li.mega-menu-item li.mega-menu-item-has-children.mega-toggle-on > a.mega-menu-link > span.mega-indicator:after {content: "";}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-bp-profile-nav img.avatar, #mega-menu-wrap-menu-1 #mega-menu-menu-1 img.mmm_gravatar {vertical-align: middle;position: relative;top: -1px;display: inline-block;max-height: 100%;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-bp-profile-nav img.avatar, #mega-menu-wrap-menu-1 #mega-menu-menu-1 img.mmm_gravatar {max-height: 90%;width: auto;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 img.avatar {vertical-align: middle;position: relative;top: -1px;}#mega-menu-wrap-menu-1 > li.mega-menu-item.mega-current-menu-item > a.mega-menu-logo, #mega-menu-wrap-menu-1 > li.mega-menu-item.mega-current-menu-ancestor > a.mega-menu-logo {background: inherit;}#mega-menu-wrap-menu-1 li.mega-menu-item img.mega-menu-logo {display: inline;vertical-align: middle;max-height: none;}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 li.mega-menu-item img.mega-menu-logo {max-height: 90%;width: auto;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1[data-effect-mobile^="slide_"] li.mega-menu-item a.mega-menu-link.mega-menu-logo {padding-top: 10px;padding-bottom: 10px;text-align: center;justify-content: center;height: auto;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu {padding: 0;flex-direction: column;}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1[data-effect="fade"] li.mega-menu-item.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item:not(.mega-disable-transition) > ul.mega-sub-menu {opacity: 1;transition: none;}#mega-menu-wrap-menu-1 #mega-menu-menu-1[data-effect="fade"] li.mega-menu-item.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item:not(.mega-disable-transition) > ul.mega-sub-menu > li {opacity: 0;transition: opacity 200ms ease-in;}#mega-menu-wrap-menu-1 #mega-menu-menu-1[data-effect="fade"] li.mega-menu-item.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item:not(.mega-disable-transition).mega-toggle-on > ul.mega-sub-menu > li {opacity: 1;}#mega-menu-wrap-menu-1 #mega-menu-menu-1[data-effect="fade_up"] li.mega-menu-item.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item:not(.mega-disable-transition) > ul.mega-sub-menu {opacity: 1;transform: translate(0, 0);transition: none;}#mega-menu-wrap-menu-1 #mega-menu-menu-1[data-effect="fade_up"] li.mega-menu-item.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item:not(.mega-disable-transition) > ul.mega-sub-menu > li {opacity: 0;transform: translate(0, 10px);transition: opacity 200ms ease-in, transform 200ms ease-in;}#mega-menu-wrap-menu-1 #mega-menu-menu-1[data-effect="fade_up"] li.mega-menu-item.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item:not(.mega-disable-transition).mega-toggle-on > ul.mega-sub-menu > li {opacity: 1;transform: translate(0, 0);}#mega-menu-wrap-menu-1 #mega-menu-menu-1[data-effect="slide_up"] li.mega-menu-item.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item:not(.mega-disable-transition) > ul.mega-sub-menu {transform: translate(0, 0);transition: none;}#mega-menu-wrap-menu-1 #mega-menu-menu-1[data-effect="slide_up"] li.mega-menu-item.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item:not(.mega-disable-transition) > ul.mega-sub-menu > li {transform: translate(0, 10px);transition: transform 200ms ease-in;}#mega-menu-wrap-menu-1 #mega-menu-menu-1[data-effect="slide_up"] li.mega-menu-item.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item:not(.mega-disable-transition).mega-toggle-on > ul.mega-sub-menu > li {transform: translate(0, 0);}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item {width: 100%;padding: 0;position: static;/* Tab Content *//* Tab Content Widget */}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link {display: flex;width: 20%;background-color: #f1f1f1;color: #666;font-family: inherit;font-size: 14px;font-weight: normal;padding: 0px 10px 0px 10px;min-height: 35px;height: fit-content;align-items: center;text-decoration: none;text-transform: none;margin: 0;border: 0;cursor: pointer;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item.mega-toggle-on > a.mega-menu-link, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:focus {background-color: #dddddd;font-weight: normal;text-decoration: none;color: #666;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item.mega-menu-item-has-children > a.mega-menu-link > .mega-indicator {margin-left: auto;}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item.mega-menu-item-has-children > a.mega-menu-link > .mega-indicator:after {content: "";}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu {width: 80%;float: left;clear: none;position: absolute;top: 0;left: 20%;visibility: hidden;border-left: 1px solid #ccc;padding: 0px 0px 0px 0px;min-height: 100%;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu .mega-menu-item-has-children > a.mega-menu-link:after {display: none;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item.mega-toggle-on > ul.mega-sub-menu {visibility: visible;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item {float: left;padding: 15px 15px 15px 15px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item.mega-menu-clear {clear: left;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu {margin-left: 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu {margin-left: 10px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item {/* Second level menu item *//* Second level menu item hover *//* Third level menu item *//* Third level menu item hover */}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link {color: black;font-family: inherit;font-size: 16px;text-transform: none;text-decoration: none;font-weight: bold;margin: 0px 0px 0px 0px;padding: 0px 0px 0px 0px;vertical-align: top;display: block;border-top: 0px solid rgba(0, 0, 0, 0);border-left: 0px solid rgba(0, 0, 0, 0);border-right: 0px solid rgba(0, 0, 0, 0);border-bottom: 0px solid rgba(0, 0, 0, 0);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:focus {color: #ee643f;font-weight: bold;text-decoration: none;background-color: rgba(0, 0, 0, 0);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:hover > span.mega-title-below, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:focus > span.mega-title-below {text-decoration: none;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item li.mega-menu-item > a.mega-menu-link {color: black;font-family: inherit;font-size: 14px;text-transform: none;text-decoration: none;font-weight: 300;margin: 0px 0px 0px 0px;padding: 0px 0px 0px 0px;vertical-align: top;display: block;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item li.mega-menu-item > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item li.mega-menu-item > a.mega-menu-link:focus {color: #ee643f;font-weight: 300;text-decoration: none;background-color: rgba(0, 0, 0, 0);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item.mega-no-headers > ul.mega-sub-menu > li.mega-menu-item {/* Second level menu item hover */}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item.mega-no-headers > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link {color: black;font-family: inherit;font-size: 14px;text-transform: none;text-decoration: none;font-weight: 300;margin: 0;padding: 0px 0px 0px 0px;vertical-align: top;display: block;border-top: 0;border-left: 0;border-right: 0;border-bottom: 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item.mega-no-headers > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:hover, #mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item.mega-no-headers > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link:focus {color: #ee643f;font-weight: 300;text-decoration: none;background-color: rgba(0, 0, 0, 0);}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu.mega-menu-tabbed ul.mega-sub-menu ul.mega-sub-menu, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu.mega-menu-tabbed ul.mega-sub-menu ul.mega-sub-menu li.mega-collapse-children > ul.mega-sub-menu {display: none;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu.mega-menu-tabbed ul.mega-sub-menu ul.mega-sub-menu ul.mega-sub-menu, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu.mega-menu-tabbed.mega-toggle-on > ul.mega-sub-menu, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu.mega-menu-tabbed li.mega-menu-item.mega-toggle-on > ul.mega-sub-menu, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu.mega-menu-tabbed li.mega-menu-item.mega-toggle-on > ul.mega-sub-menu ul.mega-sub-menu, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-menu-megamenu.mega-menu-tabbed ul.mega-sub-menu ul.mega-sub-menu li.mega-collapse-children.mega-toggle-on > ul.mega-sub-menu {display: block;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu {padding: 0;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu > li.mega-menu-item {width: 100%;clear: both;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item {width: 100%;padding: 0;position: static;/* Tab Content */}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > a.mega-menu-link {width: 100%;float: left;background-color: #f1f1f1;color: #666;font-family: inherit;font-size: 14px;font-weight: normal;padding: 0px 10px 0px 10px;line-height: 35px;text-decoration: none;text-transform: none;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item.mega-menu-item-has-children > a.mega-menu-link > span.mega-indicator:after {content: "";}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item.mega-menu-item-has-children.mega-toggle-on > a.mega-menu-link > span.mega-indicator:after {content: "";}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item > ul.mega-sub-menu {width: 100%;position: relative;top: 0;left: auto;border-left: 0;padding: 10px;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 > li.mega-menu-tabbed > ul.mega-sub-menu > li.mega-menu-item ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu li.mega-menu-item ul.mega-sub-menu {margin-left: 0;}}/** Use FA6 for icons **/#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.far:before, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.fa-regular:before {font: var(--fa-font-regular);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.fas:before, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.fa-solid:before {font: var(--fa-font-solid);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.fal:before, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.fa-light:before {font: var(--fa-font-light);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.fa-sharp.fa-regular:before {font: var(--fa-font-sharp-regular);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.fa-sharp.fa-solid:before {font: var(--fa-font-sharp-solid);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.fa-sharp.fa-light:before {font: var(--fa-font-sharp-light);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.fa-kit:before {font-family: "Font Awesome Kit";}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6.fab:before {font: var(--fa-font-brands);}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item > a.fa6:before {vertical-align: unset;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-icon-left > a.fas.fa6:before, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-icon-left > a.fab.fa6:before, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-icon-left > a.far.fa6:before, #mega-menu-wrap-menu-1 #mega-menu-menu-1 li.mega-menu-item.mega-icon-left > a.fal.fa6:before {width: 1.25em;text-align: center;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 span.mega-menu-badge {border-radius: 2px;display: inline-flex;line-height: normal;padding: 1px 4px 1px 4px;top: -7px;margin: 0 0 0 6px;text-align: center;}@media only screen and (min-width: 1025px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 span.mega-menu-badge.mega-hide-on-desktop {display: none;}}@media only screen and (max-width: 1024px) {#mega-menu-wrap-menu-1 #mega-menu-menu-1 span.mega-menu-badge.mega-hide-on-mobile {display: none;}}#mega-menu-wrap-menu-1 #mega-menu-menu-1 span.mega-menu-badge.mega-menu-badge-style-one {background-color: #D32F2F;color: #fff;font-weight: normal;font-size: 10px;text-transform: none;text-decoration: none;font-family: inherit;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 span.mega-menu-badge.mega-menu-badge-style-two {background-color: #00796B;color: #fff;font-weight: normal;font-size: 10px;text-transform: none;text-decoration: none;font-family: inherit;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 span.mega-menu-badge.mega-menu-badge-style-three {background-color: #FFC107;color: #fff;font-weight: normal;font-size: 10px;text-transform: none;text-decoration: none;font-family: inherit;}#mega-menu-wrap-menu-1 #mega-menu-menu-1 span.mega-menu-badge.mega-menu-badge-style-four {background-color: #303F9F;color: #fff;font-weight: normal;font-size: 10px;text-transform: none;text-decoration: none;font-family: inherit;}#mega-menu-wrap-menu-1 .mega-menu-toggle {/** Menu Toggle - Custom Blocks **//** Logo Blocks **//** Icon Toggle Blocks **//** Search Toggle Blocks **/}/** Push menu onto new line **/#mega-menu-wrap-menu-1 {clear: both;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-left {flex: 0 0 25%;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-center {flex: 0 0 50%;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-center .mega-toggle-block {justify-content: center;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-right {flex: 0 0 25%;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-blocks-right .mega-toggle-block {justify-content: flex-end;}#mega-menu-wrap-menu-1 .mega-menu-toggle .mega-toggle-block {flex-shrink: 1;width: 100%;}.wp-block {}</style>
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Improving developer experience in the command line relies on minimizing context switches. While most engineers use the Heroku CLI strictly for basic tasks like pushing code, it contains a powerful suite of command line tools built to optimize your workflow. If you want to keep your focus locked on writing code, these six Heroku CLI commands will instantly upgrade your daily productivity. </div>
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Improving developer experience in the command line relies on minimizing context switches. While most engineers use the Heroku CLI strictly for basic tasks like pushing code, it contains a powerful suite of command line tools built to optimize your workflow. If you want to keep your focus locked on writing code, these six Heroku CLI commands will instantly upgrade your daily productivity. </div>
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<h1 class="elementor-heading-title elementor-size-default">Incident Response Framework and Protocols at Heroku</h1> </div>
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<div class="elementor-shortcode"><div class="post-coauthors-wrapper"><div class="post-authors-gravatars"><div class="post-author-gravatar"><a href="https://www.heroku.com/blog/author/guillaume-winter/"><img alt='Guillaume Winter' src='https://secure.gravatar.com/avatar/9d3711838cfd150ac79bf1e3f416ac0cec9d49ce702c36dbf2caf89b202a5aee?s=50&#038;d=mm&#038;r=g' srcset='https://secure.gravatar.com/avatar/9d3711838cfd150ac79bf1e3f416ac0cec9d49ce702c36dbf2caf89b202a5aee?s=100&#038;d=mm&#038;r=g 2x' class='avatar avatar-50 photo' height='50' width='50' decoding='async'/></a></div></div><div class="post-coauthors">Posted By <a href="https://www.heroku.com/blog/author/guillaume-winter/">Guillaume Winter</a></div></div></div>
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<p><em>This post is an update on a <a href="https://www.heroku.com/blog/incident-response-at-heroku">previous post</a> about how Heroku handles incident response.</em></p>
<p>As a service provider, when things go wrong, you try to get them fixed as quickly as possible. In addition to technical troubleshooting, there’s a lot of coordination and communication that needs to happen in resolving issues with systems like Heroku’s.</p>
<p>At Heroku we’ve codified our practices around these aspects into an incident response framework. Whether you’re just interested in how incident response works at Heroku, or looking to adopt and apply some of these practices for yourself, we hope you find this inside look helpful.</p>
<h2 class="anchored"><a name="incident-response-and-the-incident-commander-role" href="#incident-response-and-the-incident-commander-role">Incident Response and the Incident Commander Role</a></h2>
<p>We describe Heroku’s incident response framework below. It’s based on the <a href="https://en.wikipedia.org/wiki/Incident_Command_System">Incident Command System</a> used in natural disaster response and other emergency response fields. Our response framework and the Incident Commander role in particular help us to successfully respond to a variety of incidents.</p>
<p>When an incident occurs, we follow these steps:</p>
<h3 class="anchored"><a name="page-an-incident-commander" href="#page-an-incident-commander">Page an Incident Commander</a></h3>
<p>They will assess the issue, and decide if it’s worth investigating further<br />
<img fetchpriority="high" fetchpriority="high" decoding="async" src="https://www.heroku.com/wp-content/uploads/2020/10/1601548057-Slack-Page.png" alt="Slack Page" width="800" height="381" class="alignnone size-full wp-image-16039" srcset="https://www.heroku.com/wp-content/uploads/2020/10/1601548057-Slack-Page.png 1822w, https://www.heroku.com/wp-content/uploads/2020/10/1601548057-Slack-Page.png?resize=300,143 300w, https://www.heroku.com/wp-content/uploads/2020/10/1601548057-Slack-Page.png?resize=768,365 768w, https://www.heroku.com/wp-content/uploads/2020/10/1601548057-Slack-Page.png?resize=1024,487 1024w, https://www.heroku.com/wp-content/uploads/2020/10/1601548057-Slack-Page.png?resize=1536,731 1536w, https://www.heroku.com/wp-content/uploads/2020/10/1601548057-Slack-Page.png?resize=45,21 45w, https://www.heroku.com/wp-content/uploads/2020/10/1601548057-Slack-Page.png?resize=75,36 75w" sizes="(max-width: 800px) 100vw, 800px" /></p>
<h3 class="anchored"><a name="move-to-a-dedicated-chat-room" href="#move-to-a-dedicated-chat-room">Move to a dedicated chat room</a></h3>
<p>The Incident Commander creates a new room in Slack, to centralize all the information for this specific incident</p>
<h3 class="anchored"><a name="update-public-status-site" href="#update-public-status-site">Update public status site</a></h3>
<p>Our customers want information about incidents as quickly as possible, even if it is preliminary. As soon as possible, the IC designates someone to take on the communications role (“comms”) with a first responsibility of updating the <a href="https://status.heroku.com/">status site</a> with our current understanding of the incident and how it’s affecting customers. The admin section of Heroku’s status site helps the comms operator to get this update out quickly:</p>
<p><img decoding="async" src="https://www.heroku.com/wp-content/uploads/2020/10/1601548128-public-post.png" alt="Public Post" width="587" height="832" class="alignnone size-full wp-image-16040" srcset="https://www.heroku.com/wp-content/uploads/2020/10/1601548128-public-post.png 587w, https://www.heroku.com/wp-content/uploads/2020/10/1601548128-public-post.png?resize=212,300 212w, https://www.heroku.com/wp-content/uploads/2020/10/1601548128-public-post.png?resize=32,45 32w, https://www.heroku.com/wp-content/uploads/2020/10/1601548128-public-post.png?resize=53,75 53w" sizes="(max-width: 587px) 100vw, 587px" /></p>
<p>The status update then appears on <a href="https://status.heroku.com/">status.heroku.com</a> and is sent to customers and internal communication channels via SMS, email, and Slack bot. It also shows on twitter:</p>
<p><img decoding="async" src="https://www.heroku.com/wp-content/uploads/2020/10/1601548203-twitter-post.png" alt="Twitter Post" width="595" height="145" class="alignnone size-full wp-image-16041" srcset="https://www.heroku.com/wp-content/uploads/2020/10/1601548203-twitter-post.png 595w, https://www.heroku.com/wp-content/uploads/2020/10/1601548203-twitter-post.png?resize=300,73 300w, https://www.heroku.com/wp-content/uploads/2020/10/1601548203-twitter-post.png?resize=45,11 45w, https://www.heroku.com/wp-content/uploads/2020/10/1601548203-twitter-post.png?resize=75,18 75w" sizes="(max-width: 595px) 100vw, 595px" /></p>
<h3 class="anchored"><a name="send-out-internal-situation-report" href="#send-out-internal-situation-report">Send out internal Situation Report</a></h3>
<p>Next the IC compiles and sends out the first situation report (“sitrep”) to the internal team describing the incident. It includes what we know about the problem, who is working on it and in what roles, and open issues. As the incident evolves, the sitrep acts as a concise description of the current state of the incident and our response to it. A good sitrep provides information to active incident responders, helps new responders get quickly up to date about the situation, and gives context to other observers like customer support staff.</p>
<p>The Heroku status site has a form for the sitrep, so that the IC can update it and the public-facing status details at the same time. When a sitrep is created or updated, it’s automatically distributed internally via email and Slack bot. A versioned log of sitreps is also maintained for later review:</p>
<p><img loading="lazy" loading="lazy" decoding="async" src="https://www.heroku.com/wp-content/uploads/2020/10/1601548277-sitrep2.png" alt="A text report details an issue with Heroku CLI v7.36.2 breaking the 'domains:add' function, with investigation updates and customer impact summary." width="576" height="279" class="alignnone size-full wp-image-16042" srcset="https://www.heroku.com/wp-content/uploads/2020/10/1601548277-sitrep2.png 576w, https://www.heroku.com/wp-content/uploads/2020/10/1601548277-sitrep2.png?resize=300,145 300w, https://www.heroku.com/wp-content/uploads/2020/10/1601548277-sitrep2.png?resize=45,22 45w, https://www.heroku.com/wp-content/uploads/2020/10/1601548277-sitrep2.png?resize=75,36 75w" sizes="(max-width: 576px) 100vw, 576px" /><br />
<img loading="lazy" loading="lazy" decoding="async" src="https://www.heroku.com/wp-content/uploads/2020/10/1601548298-Sitrep-emails.png" alt="Email inbox showing two unread messages with the subject &quot;Heroku Status&quot; related to GUI issues, both dated January 21." width="800" height="69" class="alignnone size-full wp-image-16043" srcset="https://www.heroku.com/wp-content/uploads/2020/10/1601548298-Sitrep-emails.png 987w, https://www.heroku.com/wp-content/uploads/2020/10/1601548298-Sitrep-emails.png?resize=300,26 300w, https://www.heroku.com/wp-content/uploads/2020/10/1601548298-Sitrep-emails.png?resize=768,66 768w, https://www.heroku.com/wp-content/uploads/2020/10/1601548298-Sitrep-emails.png?resize=45,4 45w, https://www.heroku.com/wp-content/uploads/2020/10/1601548298-Sitrep-emails.png?resize=75,6 75w" sizes="(max-width: 800px) 100vw, 800px" /></p>
<h3 class="anchored"><a name="assess-problem" href="#assess-problem">Assess problem</a></h3>
<p>The next step is to assess the problem in more detail. The goals here are to gain better information for the public status communication (e.g. what users are affected and how, what they can do to work around the problem) and more detail that will help engineers fix the problem (e.g. what internal components are affected, the underlying technical cause). The IC collects this information and reflects it in the sitrep so that everyone involved can see it. It includes the severity, going from SEV0 (critical disruption), to SEV4 (minor feature impacted)</p>
<h3 class="anchored"><a name="mitigate-problem" href="#mitigate-problem">Mitigate problem</a></h3>
<p>Once the response team has some sense of the problem, it will try to mitigate customer-facing effects if possible. For example, we may put the Platform API in maintenance mode to reduce load on infrastructure systems, or boot additional instances in our fleet to temporarily compensate for capacity issues. A successful mitigation will reduce the impact of the incident on customer apps and actions, or at least prevent the customer-facing issues from getting worse.</p>
<h3 class="anchored"><a name="coordinate-response" href="#coordinate-response">Coordinate response</a></h3>
<p>In coordinating the response, the IC focuses on bringing in the right people to solve the problem and making sure that they have the information they need. The IC can use a Slack bot to page in additional teams as needed (the page will route to the on-call person for that team), or page teams directly.</p>
<h3 class="anchored"><a name="manage-ongoing-response" href="#manage-ongoing-response">Manage ongoing response</a></h3>
<p>As the response evolves, the IC acts as an information radiator to keep the team informed about what’s going on. The IC will keep track of who’s active on the response, what problems have been solved and are still open, the current resolution methods being attempted, when we last communicated with customers, and reflect this back to the team regularly with the sitrep mechanism. Finally, the IC is making sure that nothing falls through the cracks: that no problems go unaddressed and that decisions are made in a timely manner.</p>
<h3 class="anchored"><a name="post-incident-cleanup" href="#post-incident-cleanup">Post-incident cleanup</a></h3>
<p>Once the immediate incident has been resolved, the IC calls for the team to unwind any temporary changes made during the response. For example, alerts may have been silenced and need to be turned back on. The team double-checks that all monitors are green and that all incidents in PagerDuty have been resolved.</p>
<h3 class="anchored"><a name="post-incident-follow-up" href="#post-incident-follow-up">Post-incident follow-up</a></h3>
<p>Finally, the Production Engineering Department will tee up a post-incident follow up. Depending on the severity of the incident, this could be a quick discussion in the normal weekly operational review or a dedicated internal post-mortem with associated public post-mortem post. The post-mortem process often informs changes that we should make to our infrastructure, testing, and process; these are tracked over time within engineering as incident remediation items.</p>
<h2 class="anchored"><a name="when-everything-goes-south" href="#when-everything-goes-south">When everything goes south</a></h2>
<p>As Heroku is part of the Salesforce Platform, we leverage Salesforce Incident Response, and Crisis communication center when things gets really bad.</p>
<p>If the severity decided by the IC is SEV1 or worse, Salesforce’s Critical Incident Center (CIC) gets involved. Their role is to assist the Heroku Incident Commander with support around customer communication, and keep the executives informed of the situation. They also can engage the legal teams if needed, mostly for customer communication.</p>
<p>In the case where the incident is believed to be a SEV0 ( major disruption for example ), the Heroku Incident Commander can also request assistance from the Universal Command (UC) Leadership. They will help to assess the issue, and determine if the incident really rises to the level of Sev 0.</p>
<p>Once it is determined to be the case, the UC will spin up a conference call ( called bridge ) involving executives, in order for them to have a single source of truth to follow-up on the incident’s evolution. One of the goals is that executives don’t first learn failures from outsides sources. This may seem obvious, but amidst the stress of a significant incident when we&#8217;re solely focused on fixing a problem impacting customers, it&#8217;s easy to overlook communicating status to those not directly involved with solving the problem. They are also much better suited to answer to customers requests, and keep them informed of the incident response.</p>
<h2 class="anchored"><a name="incident-response-in-other-fields" href="#incident-response-in-other-fields">Incident Response in Other Fields</a></h2>
<p>The incident response framework described above draws from decades of related work in emergency response: natural disaster response, firefighting, aviation, and other fields that need to manage response to critical incidents. We try to learn from this body of work where possible to avoid inventing our incident response policy from first principles.<br />
Two areas of previous work particularly influenced how we approach incident response:</p>
<h3 class="anchored"><a name="incident-command-system" href="#incident-command-system">Incident Command System</a></h3>
<p>Our framework draws most directly from the <a href="https://en.wikipedia.org/wiki/Incident_Command_System">Incident Command System</a> used to manage natural disaster and other large-scale incident responses. This prior art informs our Incident Commander role and our explicit focus on facilitating incident response in addition to directly addressing the technical issues.</p>
<h3 class="anchored"><a name="crew-resource-management" href="#crew-resource-management">Crew Resource Management</a></h3>
<p>The ideas of <a href="https://en.wikipedia.org/wiki/Crew_resource_management">Crew Resource Management</a> (a different “CRM”) originated in aviation but have since been successfully applied to other fields such as medicine and firefighting. We draw lessons on communication, leadership, and decision-making from CRM into our incident response thinking.<br />
We believe that learning from fields outside of software engineering is a valuable practice, both for operations and other aspects of our business.</p>
<h2 class="anchored"><a name="summary" href="#summary">Summary</a></h2>
<p>Heroku’s incident response framework helps us quickly resolve issues while keeping customers informed about what’s happening. We hope you’ve found these details about our incident response framework interesting and that they may even inspire changes in how you think about incident response at your own company.</p>
<p>At Heroku we’re continuing to learn from our own experiences and the work of others in related fields. Over time this will mean even better incident response for our platform and better experiences for our customers.</p>
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<script type="application/ld+json" id="slim-seo-schema">{"@context":"https://schema.org","@graph":[{"@type":"WebSite","@id":"https://www.heroku.com/#website","name":"Heroku","description":"Cloud Application Platform","potentialAction":{"@id":"https://www.heroku.com/#searchaction"},"publisher":{"@id":"https://www.heroku.com/#organization"},"url":"https://www.heroku.com/"},{"@type":"Corporation","@id":"https://www.heroku.com/#organization","name":"Heroku","logo":"https://www.heroku.com/wp-content/uploads/2025/01/Heroku-Logo-Light-RGB.png?w=200","sameAs":["https://x.com/heroku","https://github.com/heroku","https://www.linkedin.com/company/heroku","https://bsky.app/profile/heroku.com"],"url":"https://www.heroku.com/"},{"@type":"BreadcrumbList","name":"Breadcrumbs","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.heroku.com/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https://www.heroku.com/blog/"},{"@type":"ListItem","position":3,"name":"News","item":"https://www.heroku.com/blog/category/news/"},{"@type":"ListItem","position":4,"name":"Incident Response Framework and Protocols at Heroku"}],"@id":"https://www.heroku.com/blog/incident-response-at-heroku-2020/#breadcrumblist"},{"@type":"TechArticle","url":"https://www.heroku.com/blog/incident-response-at-heroku-2020/","headline":"Incident Response Framework and Protocols at Heroku","author":"Guillaume Winter","publisher":{"@id":"https://www.heroku.com/#organization"},"datePublished":"2020-10-08T12:53:00+00:00","dateModified":"2025-09-04T22:37:54+00:00","articleBody":"This post is an update on a previous post about how Heroku handles incident response. As a service provider, when things go wrong, you try to get them fixed as quickly as possible. In addition to technical troubleshooting, there’s a lot of coordination and communication that needs to happen in resolving issues with systems like Heroku’s. At Heroku we’ve codified our practices around these aspects into an incident response framework. Whether you’re just interested in how incident response works at Heroku, or looking to adopt and apply some of these practices for yourself, we hope you find this inside look helpful. Incident Response and the Incident Commander Role We describe Heroku’s incident response framework below. It’s based on the Incident Command System used in natural disaster response and other emergency response fields. Our response framework and the Incident Commander role in particular help us to successfully respond to a variety of incidents. When an incident occurs, we follow these steps: Page an Incident Commander They will assess the issue, and decide if it’s worth investigating further Move to a dedicated chat room The Incident Commander creates a new room in Slack, to centralize all the information for this specific incident Update public status site Our customers want information about incidents as quickly as possible, even if it is preliminary. As soon as possible, the IC designates someone to take on the communications role (“comms”) with a first responsibility of updating the status site with our current understanding of the incident and how it’s affecting customers. The admin section of Heroku’s status site helps the comms operator to get this update out quickly: The status update then appears on status.heroku.com and is sent to customers and internal communication channels via SMS, email, and Slack bot. It also shows on twitter: Send out internal Situation Report Next the IC compiles and sends out the first situation report (“sitrep”) to the internal team describing the incident. It includes what we know about the problem, who is working on it and in what roles, and open issues. As the incident evolves, the sitrep acts as a concise description of the current state of the incident and our response to it. A good sitrep provides information to active incident responders, helps new responders get quickly up to date about the situation, and gives context to other observers like customer support staff. The Heroku status site has a form for the sitrep, so that the IC can update it and the public-facing status details at the same time. When a sitrep is created or updated, it’s automatically distributed internally via email and Slack bot. A versioned log of sitreps is also maintained for later review: Assess problem The next step is to assess the problem in more detail. The goals here are to gain better information for the public status communication (e.g. what users are affected and how, what they can do to work around the problem) and more detail that will help engineers fix the problem (e.g. what internal components are affected, the underlying technical cause). The IC collects this information and reflects it in the sitrep so that everyone involved can see it. It includes the severity, going from SEV0 (critical disruption), to SEV4 (minor feature impacted) Mitigate problem Once the response team has some sense of the problem, it will try to mitigate customer-facing effects if possible. For example, we may put the Platform API in maintenance mode to reduce load on infrastructure systems, or boot additional instances in our fleet to temporarily compensate for capacity issues. A successful mitigation will reduce the impact of the incident on customer apps and actions, or at least prevent the customer-facing issues from getting worse. Coordinate response In coordinating the response, the IC focuses on bringing in the right people to solve the problem and making sure that they have the information they need. The IC can use a Slack bot to page in additional teams as needed (the page will route to the on-call person for that team), or page teams directly. Manage ongoing response As the response evolves, the IC acts as an information radiator to keep the team informed about what’s going on. The IC will keep track of who’s active on the response, what problems have been solved and are still open, the current resolution methods being attempted, when we last communicated with customers, and reflect this back to the team regularly with the sitrep mechanism. Finally, the IC is making sure that nothing falls through the cracks: that no problems go unaddressed and that decisions are made in a timely manner. Post-incident cleanup Once the immediate incident has been resolved, the IC calls for the team to unwind any temporary changes made during the response. For example, alerts may have been silenced and need to be turned back on. The team double-checks that all monitors are green and that all incidents in PagerDuty have been resolved. Post-incident follow-up Finally, the Production Engineering Department will tee up a post-incident follow up. Depending on the severity of the incident, this could be a quick discussion in the normal weekly operational review or a dedicated internal post-mortem with associated public post-mortem post. The post-mortem process often informs changes that we should make to our infrastructure, testing, and process; these are tracked over time within engineering as incident remediation items. When everything goes south As Heroku is part of the Salesforce Platform, we leverage Salesforce Incident Response, and Crisis communication center when things gets really bad. If the severity decided by the IC is SEV1 or worse, Salesforce’s Critical Incident Center (CIC) gets involved. Their role is to assist the Heroku Incident Commander with support around customer communication, and keep the executives informed of the situation. They also can engage the legal teams if needed, mostly for customer communication. In the case where the incident is believed to be a SEV0 ( major disruption for example ), the Heroku Incident Commander can also request assistance from the Universal Command (UC) Leadership. They will help to assess the issue, and determine if the incident really rises to the level of Sev 0. Once it is determined to be the case, the UC will spin up a conference call ( called bridge ) involving executives, in order for them to have a single source of truth to follow-up on the incident’s evolution. One of the goals is that executives don’t first learn failures from outsides sources. This may seem obvious, but amidst the stress of a significant incident when we're solely focused on fixing a problem impacting customers, it's easy to overlook communicating status to those not directly involved with solving the problem. They are also much better suited to answer to customers requests, and keep them informed of the incident response. Incident Response in Other Fields The incident response framework described above draws from decades of related work in emergency response: natural disaster response, firefighting, aviation, and other fields that need to manage response to critical incidents. We try to learn from this body of work where possible to avoid inventing our incident response policy from first principles. Two areas of previous work particularly influenced how we approach incident response: Incident Command System Our framework draws most directly from the Incident Command System used to manage natural disaster and other large-scale incident responses. This prior art informs our Incident Commander role and our explicit focus on facilitating incident response in addition to directly addressing the technical issues. Crew Resource Management The ideas of Crew Resource Management (a different “CRM”) originated in aviation but have since been successfully applied to other fields such as medicine and firefighting. We draw lessons on communication, leadership, and decision-making from CRM into our incident response thinking. We believe that learning from fields outside of software engineering is a valuable practice, both for operations and other aspects of our business. Summary Heroku’s incident response framework helps us quickly resolve issues while keeping customers informed about what’s happening. We hope you’ve found these details about our incident response framework interesting and that they may even inspire changes in how you think about incident response at your own company. At Heroku we’re continuing to learn from our own experiences and the work of others in related fields. Over time this will mean even better incident response for our platform and better experiences for our customers.","articleSection":["News"],"image":[""],"inLanguage":"en-US","@id":"https://www.heroku.com/blog/incident-response-at-heroku-2020/#techarticle_blog"},{"@type":"SearchAction","@id":"https://www.heroku.com/#searchaction","target":"https://www.heroku.com/?s={search_term_string}","query-input":"required name=search_term_string"}]}</script> <script>
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