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<title>On Describing Not Explaining</title>
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<time class="meta-info" datetime="2025-04-14">April 14, 2025</time>
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<h1 class="main-title title bordered small-border-radius no-margin">On Describing Not Explaining</h1>
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<a href="/author/p/" title="Paige Cruz" class="author meta-info hide-on-mobile hide-on-tablet">
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<div class="last-update"><strong>Last Update:</strong> April 22, 2025</div>
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<div class="text"><p></p><p>this past weekend a mysterious sound that came from somewhere <em>behind</em> and <em>above</em> the living room interrupted movie night...</p><p>unfortunately for me and my partner this was during The Bourne Identity, an action-thriller that had heightened our sense of paranoia 😬</p><p>obvi we immediately paused the movie and took a quick look out the windows to see if we could spot anyone or anything or any animal that could be the culprit. </p><p>but alas. the backyard was seemingly clear and it was too late for any of the neighborhood kids to be causing a ruckus and nothing was amiss in any of the rooms on the upper level.</p><p>we quickly cycled through possible explanations:</p><ul><li>was it an acorn or something similar falling off a tree? <ul><li>not likely since we would have heard this type of sound in the past</li></ul></li><li>was it in our imagination?<ul><li>NOPE! We both, and the cat, heard and reacted to some sound</li></ul></li><li>was it a wayward bird or really giant-bodied bug hitting a window?<ul><li>sadly we know what both of those sound like and it wasn't the weird sound we had just heard</li></ul></li></ul><p>we found ourselves unsettled as we attempted to settle back in to resume the movie. and I remarked "I'm not satisfied not getting to some likely source for the sound"</p><p>which led to my partner hypothesizing: <em>was it the faucet hose in the kitchen sink falling into place? </em></p><p>"hmmmm no because what I heard was a sliding sound coming from above" and then 💡a metaphorical lightbulb went off. </p><p>In our haste we had been jumping right into trying to answer the question: <strong>what made that weird sound? </strong></p><p>BUT having just re-read the classic <a href="https://extfiles.etsy.com/DebriefingFacilitationGuide.pdf?ref=paigerduty.com" rel="noreferrer">Debriefing Facilitation Guide</a> for the full length version of What The Real Housewives Taught Me About Postmortems at <a href="https://www.conf42.com/sre2025?ref=paigerduty.com" rel="noreferrer">Conf42 SRE</a>...I realized in the moment it was important to 💖 <strong>Remember to Look for Descriptions, Not Explanations </strong>💖</p><p>so I stopped our runaway train of explanations with a deep breath "OK. Wait let's stop and describe what we each heard" </p><p>which revealed that we both:</p><ul><li>heard an unusual sound </li><li>agree it originated from above and behind us</li><li>were unsure if the source was external or internal</li><li>would describe it as a "thunk" followed by a sliding sound and then silence </li></ul><p>talking through the details, and with a calmer mind now that any immediate threats like a robber or something were pretty much ruled out, my brain had some space to think.</p><p>it wasn't long before a possible cause hit me</p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/2025/04/IMG_0009-1.jpeg" class="kg-image" alt="" loading="lazy" width="2000" height="1691" srcset="https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w600/2025/04/IMG_0009-1.jpeg 600w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w1000/2025/04/IMG_0009-1.jpeg 1000w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w1600/2025/04/IMG_0009-1.jpeg 1600w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/2025/04/IMG_0009-1.jpeg 2000w" sizes="(min-width: 720px) 720px"><figcaption><span style="white-space: pre-wrap;">Women Welders Portland, Oregon 1942, printed by Alex Blendl</span></figcaption></figure><p>In the course of rearranging my office that afternoon I relocated the above awesome print of Women Welders in PDX which was affixed with poster putty (because I am loathe to put holes in the walls of a rental that I will in the near future need to spackle but I digress...). I recalled how earlier that print had fallen and my brilliant band-aid answer was to move it and then just press really hard so the putty knew I meant business and it better not fall down on the job again!!</p><p>My partner and agreed this hunch definitely would account for the sliding sound PLUS my office is above/behind the living room so the location checked out. </p><p>Lo and behold, partially obscured by my bookcase, was the print, innocently chilling on the floor, unaware of the entire investigation that had ensued. </p><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/2025/04/IMG_0008.jpeg" class="kg-image" alt="" loading="lazy" width="2000" height="2667" srcset="https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w600/2025/04/IMG_0008.jpeg 600w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w1000/2025/04/IMG_0008.jpeg 1000w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w1600/2025/04/IMG_0008.jpeg 1600w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w2400/2025/04/IMG_0008.jpeg 2400w" sizes="(min-width: 720px) 720px"><figcaption><span style="white-space: pre-wrap;">the fallen print at the scene</span></figcaption></figure><p>But wait! Why didn't this surface during the initial pass looking at my office? </p><p>With the benefit of bright daylight, from this vantage point peeking into my office, I can see no trace of the fallen print! Plus that picture ^ above was <em>after</em> my partner had fished it out from behind the keyboards so it was completely hidden initially!</p><figure class="kg-card kg-image-card"><img src="https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/2025/04/IMG_0007-2.jpeg" class="kg-image" alt="" loading="lazy" width="2000" height="2667" srcset="https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w600/2025/04/IMG_0007-2.jpeg 600w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w1000/2025/04/IMG_0007-2.jpeg 1000w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w1600/2025/04/IMG_0007-2.jpeg 1600w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w2400/2025/04/IMG_0007-2.jpeg 2400w" sizes="(min-width: 720px) 720px"></figure><p>Add in the pitch black of the evening, heightened paranoia thanks to the movie, and only relying on a small flashlight for the first sweep and its easy to understand how it got initially overlooked.</p><p>Needless to say, now I really, really, <em>really </em>understand the power of descriptions over explanations!</p><p>By stepping back and focusing on describing what we heard vs. jumping straight to explanations, we created space for actual discovery. The sliding sound, the location above <em>and</em> behind us, the timing—led us to the fallen print, while our rushed explanations only led us in a doom spiral.</p><p>It's funny how the same principles that help us learn from incidents can also apply to solving little everyday mysteries.</p><p>Next time you encounter something unexpected whether it's a production outage or a weird noise during movie night, give this approach a spin. Pause, describe what you're observing rather than explaining it away or catastrophizing, and let understanding emerge naturally from those descriptions. </p><p>Your investigations (and your stress levels) will thank you for it!</p><hr><h2 id="cat-tax">CAT TAX</h2><figure class="kg-card kg-image-card kg-card-hascaption"><img src="https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/2025/04/IMG_0005.jpeg" class="kg-image" alt="" loading="lazy" width="2000" height="2667" srcset="https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w600/2025/04/IMG_0005.jpeg 600w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w1000/2025/04/IMG_0005.jpeg 1000w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w1600/2025/04/IMG_0005.jpeg 1600w, https://storage.ghost.io/c/01/10/0110d8ea-93e2-403f-b967-8a4f1c99907e/content/images/size/w2400/2025/04/IMG_0005.jpeg 2400w" sizes="(min-width: 720px) 720px"><figcaption><span style="white-space: pre-wrap;">norman snoozing in the sunshine like a lion atop a rock</span></figcaption></figure></div>
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