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cp-key="lang-picker-btn"
cp-set="menu-btn"
>
<input
type="checkbox"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker"
>
</label>
<lang-picker-options
class="z-modal round shadow-md px-4 py-2"
>
<menu><li>
<a
href="/"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_english"
data-target="0"
class="block p-2 text-black hover:text-green"
>
English
</a>
</li>
<li>
<a
href="/de/"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_deutsch"
data-target="1"
class="block p-2 text-black hover:text-green"
>
Deutsch
</a>
</li>
<li>
<a
href="/fr/"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_francais"
data-target="2"
class="block p-2 text-black hover:text-green"
>
Français
</a>
</li>
<li>
<a
href="https://www.pagerduty.co.jp/"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_japanese"
data-target="3"
class="block p-2 text-black hover:text-green"
>
日本語
</a>
</li>
</menu>
</lang-picker-options>
</lang-picker>
</li>
<li cp-key="contact-menu-item">
<a
href="/contact-us/"
data-track-event="nav-clicked-v4"
data-track-props="nav_contact-us"
cp-key="contact-btn"
cp-set="menu-btn"
>
Contact Us
</a>
</li>
</menu>
</li>
<li cp-key="login-menu-item">
<a
href="https://app.pagerduty.com/"
data-track-event="nav-clicked-v4"
data-track-props="nav_log-in"
cp-key="login-btn"
cp-set="menu-btn"
>
Log In
</a>
</li>
<li cp-key="trial-menu-item">
<a
href="/sign-up/"
data-track-event="nav-clicked-v4"
data-track-props="nav_get-started"
cp-key="trial-btn"
cp-set="btn-primary menu-btn"
>
Start for Free
</a>
</li>
<li cp-key="mobile-menu-item">
<label
cp-key="mobile-btn"
cp-set="menu-btn"
>
<input type="checkbox" class="sr-only">
<svg
viewbox="0 0 24 24"
width="24"
height="24"
fill="none"
stroke="currentColor"
stroke-width="3"
>
<title>Mobile menu icon</title>
<path icon-closed d="M22 18H2m20-6H2M22 6H2" vector-effect="non-scaling-stroke"></path>
<path icon-opened d="m7 17L17 7m0 10L7 7" vector-effect="non-scaling-stroke"></path>
</svg>
</label>
</li>
</menu>
<nav-dropdowns
id="nav-dropdowns"
role="group"
aria-label="Dropdowns"
>
<noscript>
<label id="dropdown-visibility-close-btn"
class="container mx-auto px-4 pt-2 -mb-2 text-green hover:text-green-dark cursor-pointer flex">
<svg viewbox="0 0 24 24" width="24" height="24" class="block ml-auto">
<circle cx="12" cy="12" r="12" fill="currentColor"></circle>
<path d="m7 17L17 7m0 10L7 7" fill="none" stroke="white" stroke-width="2"></path>
</svg>
<input type="radio" name="dropdown-visibility" class="sr-only">
</label>
</noscript> <nav-dropdown id="dropdown-products" role="group" aria-label="Products">
<label cp-set="btn-primary subtab-visibility products-products">
<input
id="target-products-products"
type="radio"
name="dropdown-subtab-visibility"
checked data-track-event="nav-clicked-v4"
>
Products
</label> <toggle-details id="products-products">
<label>
<h2>Products</h2>
<input type="checkbox">
</label>
<details-content>
<article top-bar="products">
<a
href="/platform/operations-cloud/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_ops-cloud"
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
<p>The platform for mission-critical work in the modern enterprise.</p></a>
</article>
<article sub-tab="products"> <a
href="/platform/incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_incident-management"
cp-set="link leaf-link" > <h3>Incident Management</h3>
<p>End-to-end orchestration for rapid issue resolution.</p></a>
<a
href="/ai/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_ai_at_pagerduty"
cp-set="link leaf-link" > <h3>AI at PagerDuty</h3>
<p>Revolutionize operations at the speed of AI.</p></a>
<a
href="/platform/automation/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_process-automation"
cp-set="link leaf-link" > <h3>Automation</h3>
<p>Accelerate critical work across the enterprise.</p></a>
<a
href="/platform/ai-agents/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_ai_agents"
cp-set="link leaf-link" > <h3>AI Agents</h3>
<p>Redefine operations with AI Agents that ignite growth.</p></a>
<a
href="/platform/business-ops/status-pages/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_status-pages"
cp-set="link leaf-link" > <h3>Status Pages</h3>
<p>A single source of truth for system status.</p></a>
<a
href="/platform/generative-ai/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_advance"
cp-set="link leaf-link" > <h3>PagerDuty Advance</h3>
<p>Generative AI for critical operations work.</p></a>
<a
href="/platform/business-ops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_csops"
cp-set="link leaf-link" > <h3>Customer Service Ops</h3>
<p>Bridge support and engineering teams.</p></a>
<a
href="/platform/aiops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_aiops"
cp-set="link leaf-link" > <h3>AIOps</h3>
<p>Reduce alert noise and accelerate triage.</p></a>
</article>
<article side-panel="products"> <a
href="/drops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_feature-product-drops"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
alt="Learn more about new Generally Available and Early Access features"
width=""
height="334"
loading="lazy"
>
</card-header>
<card-body>
<h2>Monthly Product Drops</h2>
<p>Learn more about new Generally Available and Early Access features</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
Work how you want with PagerDuty.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/integrations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_bottom-bar_integrations"
cp-set="link btn-primary" >Explore our 750+ integrations</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
<label cp-set="btn-primary subtab-visibility products-platform">
<input
id="target-products-platform"
type="radio"
name="dropdown-subtab-visibility"
data-track-event="nav-clicked-v4"
>
Platform
</label> <toggle-details id="products-platform">
<label>
<h2>Platform</h2>
<input type="checkbox">
</label>
<details-content>
<article top-bar="products">
<a
href="/platform/operations-cloud/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_ops-cloud"
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
<p>The platform for mission-critical work in the modern enterprise.</p></a>
</article>
<article sub-tab="products"> <a
href="https://developer.pagerduty.com/"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_developer-platform"
cp-set="link leaf-link" > <h3>Developer Platform</h3>
<p>Customize your PagerDuty experience.</p></a>
<a
href="/services/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_prof-services"
cp-set="link leaf-link" > <h3>Professional Services</h3>
<p>Get more value from PagerDuty.</p></a>
<a
href="/security/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_security"
cp-set="link leaf-link" > <h3>Security</h3>
<p>View our trust and compliance practices.</p></a>
<a
href="/enterprise/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_enterprise-class"
cp-set="link leaf-link" > <h3>Enterprise Class</h3>
<p>Secure, reliable, extensible, and scalable.</p></a>
<a
href="/integrations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_integrations"
cp-set="link leaf-link" > <h3>Integrations</h3>
<p>Work how you want with PagerDuty.</p></a>
</article>
<article side-panel="products"> <a
href="/drops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_feature-product-drops"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
alt="Learn more about new Generally Available and Early Access features"
width=""
height="334"
loading="lazy"
>
</card-header>
<card-body>
<h2>Monthly Product Drops</h2>
<p>Learn more about new Generally Available and Early Access features</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
See how PagerDuty works for you.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/request-a-demo/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_bottom-bar_request_demo"
cp-set="link btn-primary" >Request a demo</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
<nav-dropdown id="dropdown-solutions" role="group" aria-label="Solutions">
<toggle-details>
<label>
<h2>Solutions</h2>
<input type="checkbox">
</label>
<details-content>
<article dropdown-column="nav_solutions_solutions">
<toggle-details>
<label>
<h3>Solutions</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/solutions/incident-management-transformation"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_incident_management_transformation"
cp-set="link leaf-link" >Incident Management Transformation</a><a
href="/solutions/operations-center-modernization/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_operations_center_modernization"
cp-set="link leaf-link" >Operations Center Modernization</a><a
href="/solutions/automation-coe/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_automation_coe"
cp-set="link leaf-link" >Automation Standardization</a><a
href="/solutions/cx-operations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_cx_experience"
cp-set="link leaf-link" >Customer Experience Operations</a><a
href="/solutions/digital-resilience/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_digital_resilience"
cp-set="link leaf-link" >Digital Operations Resiliency</a><a
href="/solutions/scaled-service-ownership/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_scaled_service_ownership"
cp-set="link leaf-link" >Scaled Service Ownership</a><a
href="/solutions/remote-location-operations-automation/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_remote_location_operations_automation"
cp-set="link leaf-link" >Remote-Location Operations</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_solutions_use_cases">
<toggle-details>
<label>
<h3>Use Cases</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/use-cases/security-incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_security-incident-management"
cp-set="link leaf-link" >Security Incident Management</a><a
href="/use-cases/llmops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_llmops"
cp-set="link leaf-link" >LLMOps</a><a
href="/use-cases/dataops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_dataops"
cp-set="link leaf-link" >DataOps</a><a
href="/use-cases/finops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_finops"
cp-set="link leaf-link" >FinOps</a><a
href="/use-cases/complianceops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_complianceops"
cp-set="link leaf-link" >ComplianceOps</a><a
href="/use-cases/crisisops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_crisisops"
cp-set="link leaf-link" >CrisisOps</a><a
href="/use-cases/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_see_all_use_cases"
cp-set="link leaf-link" >See All Use Cases</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_solutions_industries">
<toggle-details>
<label>
<h3>Industries</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/industries/financial-services/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_financial-services"
cp-set="link leaf-link" >Financial Services</a><a
href="/industries/healthcare/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_healthcare"
cp-set="link leaf-link" >Healthcare</a><a
href="/industries/nonprofit/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_non-profit"
cp-set="link leaf-link" >Non Profit</a><a
href="/industries/government/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_government"
cp-set="link leaf-link" >Government</a><a
href="/industries/education/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_education"
cp-set="link leaf-link" >Education</a><a
href="/industries/retail/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_retail"
cp-set="link leaf-link" >Retail</a><a
href="/industries/ai-infrastructure/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_ai-infrastructure"
cp-set="link leaf-link" >AI Infrastructure</a>
</details-content>
</toggle-details>
</article>
<article side-panel=""> <a
href="/in-perspective/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_feature-highlight_fox"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/wp-content/uploads/2024/01/nav-fox-corporation.png"
alt="FOX Customer Story"
width=""
height="196"
loading="lazy"
>
</card-header>
<card-body>
<h2>Operational Integrity at FOX</h2>
<p>Learn how strategic technology investments powered FOX&#039;s digital and operational transformation.</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
Work how you want with PagerDuty.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/integrations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_bottom-bar_integrations"
cp-set="link btn-primary" >Explore our 750+ integrations</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
<nav-dropdown id="dropdown-pricing" role="group" aria-label="Pricing">
<a
href="/pricing/incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_pricing"
>Pricing</a>
</nav-dropdown>
<nav-dropdown id="dropdown-company" role="group" aria-label="Company">
<toggle-details>
<label>
<h2>Company</h2>
<input type="checkbox">
</label>
<details-content>
<article dropdown-column="nav_company_who-we-are">
<toggle-details>
<label>
<h3>Who We Are</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/in-perspective/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_in-perspective"
cp-set="link leaf-link" >Thought Leadership</a><a
href="/company/awards/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_awards"
cp-set="link leaf-link" >Awards</a><a
href="https://careers.pagerduty.com/home"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_careers"
cp-set="link leaf-link" >Careers</a><a
href="https://investor.pagerduty.com/overview/default.aspx"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_investor-relations"
cp-set="link leaf-link" >Investor Relations</a><a
href="/leadership/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_leadership"
cp-set="link leaf-link" >Leadership</a><a
href="/newsroom/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_newsroom"
cp-set="link leaf-link" >Newsroom</a>
</details-content>
</toggle-details>
</article>
<article sub-tab="nav_company"> <a
href="/company/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_about-us"
cp-set="link leaf-link" > <h2>About us</h2>
<p>We&#039;re empowering teams with the time and efficiency to build the future.</p>
</a> <a
href="/impact-hub/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_impact"
cp-set="link leaf-link" > <h2>Our Impact</h2>
<p>See how we are building resilience and accelerating change.</p>
</a></article>
<article side-panel="nav_company"> <a
href="/assets/fy26-pagerduty-impact-report.pdf"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_feature-highlight_fy26-impact-report"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2026/06/Watch-Duty-PeteLongworth-Healdsburg-Firehouse-161-scaled.webp"
alt="FY26 Impact Report"
width=""
height="220"
loading="lazy"
>
</card-header>
<card-body>
<h2>FY26 Impact Report</h2>
<p>Learn about our efforts around global employee engagement, sustainability, and more.</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
<nav-dropdown id="dropdown-resources" role="group" aria-label="Resources">
<toggle-details>
<label>
<h2>Resources</h2>
<input type="checkbox">
</label>
<details-content>
<article dropdown-column="nav_resources_resources">
<toggle-details>
<label>
<h3>Resources</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/resources/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_library"
cp-set="link leaf-link" >Library</a><a
href="/blog/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_blog"
cp-set="link leaf-link" >Blog</a><a
href="/demo/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_demo"
cp-set="link leaf-link" >Demos</a><a
href="/resources/?type=webinar"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_webinars"
cp-set="link leaf-link" >Webinars</a><a
href="/events/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_events"
cp-set="link leaf-link" >Events</a><a
href="/resources/?type=ebook"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_ebooks"
cp-set="link leaf-link" >Ebooks</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_solutions_customers">
<toggle-details>
<label>
<h3>Customer Stories</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/customer/tui/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_tui"
cp-set="link leaf-link" >TUI</a><a
href="/customer/zoom-video-communications/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_zoom"
cp-set="link leaf-link" >Zoom</a><a
href="/customer/spotify-backstage/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_spotify"
cp-set="link leaf-link" >Spotify</a><a
href="/customer/draftkings/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_draftkings"
cp-set="link leaf-link" >DraftKings</a><a
href="/customer/australian-bank/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_australian-bank"
cp-set="link leaf-link" >Australian Bank</a><a
href="/customer/vodafone/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_vodafone"
cp-set="link leaf-link" >Vodafone</a><a
href="/customer/fox/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_fox"
cp-set="link leaf-link" >Fox Corporation</a><a
href="/customers/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_all-customers"
cp-set="link leaf-link" >See All Customers</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_resources_learning">
<toggle-details>
<label>
<h3>Learning</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/prompt-library/"
data-track-event="nav-clicked-v4"
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<h1 class="text-xl sm:text-3xl text-pretty">7 Steps to Avoiding Downtime</h1>
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<span>by <a href="https://www.pagerduty.com/blog/author/ttaylor/">Twain Taylor</a></span>
<span class="text-sm">
February 15, 2017
<span class="font-normal">|</span> 6 min read
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<h4><strong><img loading="lazy" decoding="async" class="alignright wp-image-28925" src="https://cdn.pagerduty.com/wp-content/uploads/2017/02/avoid-downtime.png" alt="" width="226" height="264" srcset="https://cdn.pagerduty.com/wp-content/uploads/2017/02/avoid-downtime.png 600w, https://cdn.pagerduty.com/wp-content/uploads/2017/02/avoid-downtime-257x300.png 257w" sizes="auto, (max-width: 226px) 100vw, 226px" />Ensure High Availability for Your Applications With These 7 Steps</strong></h4>
<p><span style="font-weight: 400;">Several months ago, Delta experienced an IT outage that cost them over $150 million, dropping their overall profit margins by up to 3%. Customers were stranded for hours, 2300 flights were cancelled, and Delta had to pay for thousands of hotel and travel vouchers to compensate for the extended outage — despite a high likelihood that the incident caused certain customers to churn permanently<a href="https://www.forbes.com/sites/laurengensler/2016/09/07/delta-computer-outage-flight-cancellations-eats-into-profits/#1069a8d771b1"><sup>1</sup></a>. </span></p>
<p><span style="font-weight: 400;"><a href="https://www.pagerduty.com/blog/cost-downtime/">Downtime</a> can strike at any moment with applications and services from even multi-million dollar brands, and just one extended issue can cause a business to lose hundreds of millions of dollars. But situations such as these can be largely avoided if you follow these steps:</span></p>
<ol>
<li style="font-weight: 400;"><b>Adopt a microservices architecture</b><br />
<span style="font-weight: 400;">Traditionally, applications were developed in the monolithic style, or by developing the entire app as one whole piece. Today, <a href="https://www.pagerduty.com/blog/monitoring-microservices/">microservices</a> architectures are becoming increasingly popular. They involve developing, testing, and deploying an application into smaller parts that are not entirely dependent on each other. This makes maintenance much easier because the components of the application are isolated from each other. So, if one particular component experiences failure, it can be targeted and fixed separately without it affecting other components. In a monolithic application, if something goes wrong, the entire app experiences downtime and it&#8217;s difficult to find what exactly went wrong. A microservices approach makes your app more resilient to downtime, and is the first step to achieving high availability. However, be aware that microservices architectures introduce far more complexity and increases in the volume of monitoring data generated, so it’s critical to be able to <a href="/platform/aiops/event-intelligence/" target="_blank" rel="noopener">correlate related alerts and suppress non-actionable alerts</a> to reduce overall noise.</span></li>
<p></p>
<li style="font-weight: 400;"><b>Make releases faster, and more frequent</b><br />
<span style="font-weight: 400;">The biggest benefit of a microservices architecture is that it enables faster releases—multiple times a day for web apps, and bi-weekly for mobile apps. The old order was to have major releases every quarter or so, and downtime was inevitable with every release. With the modern approach, releases are fragmented. Deployments are rolled out to only portions of the application in the background at any one time so that the platform always remains up and running. This not only reduces the risk of downtime, it makes you more competitive as you increase your release velocity to deliver more cutting-edge features and value.</span></li>
<p></p>
<li style="font-weight: 400;"><b>Availability is a quality issue</b><br />
<span style="font-weight: 400;">Quality and availability go together. A lot of organizations fail to see the importance of QA, to the point of neglecting it until the last minute. To prevent buggy software, the QA team must be involved as early as possible in the development process and tightly involved in the release lifecycle. QA should focus their efforts on automation and testing strategy. A test automation framework can help minimize errors while dramatically reducing costs and saving time in comparison with a manual approach. Additionally, testers do not just look for bugs; they must also be proactively engaged in the requirements process to help steer development in the proper direction. By helping to make sure the development team is building the right way from the beginning, the organization is less likely to have as much technical debt in the future. QA is about constant improvement, and your incentives should target that goal.</span></li>
<p></p>
<li style="font-weight: 400;"><b>Have a disaster recovery plan</b><br />
<span style="font-weight: 400;">When core services in your app are disrupted, it is a disaster. In these situations, you need a good disaster recovery plan. With most organizations using hybrid architectures with both public and private cloud infrastructure, it’s important to have redundancy across your servers and make backups across different providers. Virtualization can be really useful when making an image backup of an existing physical server, and containerization even more so because the image backups are far more lightweight and take up less space. Strategies such as these ensure your data is available even in a time of disaster. Going further, you need to automate your backup plan end-to-end, so it doesn’t depend on an administrator’s permission especially if they aren’t available. Automation also allows your DevOps team to easily test the disaster recovery plan, and be ready for any disaster that may come their way.</span></li>
<p></p>
<li style="font-weight: 400;"><b>Employ ITSM change management</b><br />
<span style="font-weight: 400;">Make sure standardized frameworks like ITIL are used for <a href="https://www.pagerduty.com/lp/webinar-archive-organizing-and-optimizing-itsm-toolsets-form/">ITSM</a> change management. Changes are highly beneficial to IT services, without which there wouldn’t be progress — but changes made must always be documented. Measure change success rates and publish the results in order to find which teams have a low change success rate. An ITSM tool like <a href="https://www.pagerduty.com/docs/guides/servicenow-integration-guide/">ServiceNow</a> is great for more visibility and control over change management. It allows you to make changes quickly, efficiently and with minimal disruption to IT services. </span></li>
<p></p>
<li style="font-weight: 400;"><b>Use an incident management tool</b><br />
<span style="font-weight: 400;">When inevitable downtime does happen, it’s critical to inform the right people on the team in real-time. But often, teams get too many alerts, and they can miss the really important ones, which affect mean time to resolution (MTTR). An incident management platform like PagerDuty helps manage and group alerts from different <a href="https://www.pagerduty.com/blog/monitoring-devops/">monitoring systems</a> and will prove invaluable during an outage. It suppresses non-actionable alerts based on easily defined rules, groups related actionable alerts into incidents, and ensures only the high-priority incidents trigger a notification to the right people, with the right context. Further, with integrations with all your existing monitoring, ticketing, ChatOps and collaboration tools and more, PagerDuty equips your team to troubleshoot and resolve incidents quickly so your app is up and running as much as possible.</span></li>
<p></p>
<li style="font-weight: 400;"><b>Deliberately induce failures </b><br />
<span style="font-weight: 400;">Planned failure ensures your team is always prepared to resolve any downtime. Netflix is popular for taking this approach. They use a script called <a href="https://techblog.netflix.com/2012/07/chaos-monkey-released-into-wild.html" target="_blank" rel="noopener">Chaos Monkey</a> that constantly runs in the background and randomly shuts down server instances. This helps the team always be prepared in case of real server downtimes, while serving their customers smoothly at the same time. PagerDuty also practices <a href="https://www.pagerduty.com/blog/failure-friday-at-pagerduty/">Failure Fridays</a> every week, purposely injecting failure into the system to continuously improve response, ensure preparedness, and maximize reliability. </span></li>
<p></p>
<p><span style="font-weight: 400;">Although achieving perfection is impossible, focusing on the people, processes, and tools that make up your <a href="https://www.pagerduty.com/why-pagerduty/devops/">DevOps</a> team will bring you close. There isn’t a silver bullet that will eliminate all your downtime issues, but as you follow these steps, you’ll build apps that are more reliable, and earn and keep the trust and loyalty of your customers.</span></p>
<p></br></br></br></p>
<hr />
<p><sup>Gensler, Lauren. &#8220;<a href="https://www.forbes.com/sites/laurengensler/2016/09/07/delta-computer-outage-flight-cancellations-eats-into-profits/#1069a8d771b1">Delta&#8217;s Computer Outage To Cost Them $150 Million.</a>&#8221; Forbes. Forbes Magazine, 07 Sept. 2016. Web. 13 Feb. 2017.</sup></p>
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