Files
nexus/sreweekly/articles/86/02-stepping-up-to-the-plate-a-story-about-being-on-call-pagerduty.html
2026-09-12 17:23:01 +08:00

2854 lines
143 KiB
HTML
Raw Blame History

This file contains invisible Unicode characters
This file contains invisible Unicode characters that are indistinguishable to humans but may be processed differently by a computer. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.
This file contains Unicode characters that might be confused with other characters. If you think that this is intentional, you can safely ignore this warning. Use the Escape button to reveal them.
<!DOCTYPE html>
<html lang="en" class="scroll-smooth">
<head itemscope><meta itemprop="user-account" content="false"><meta itemprop="gdpr" content="false">
<meta charset="utf-8">
<meta content="width=device-width, initial-scale=1" name="viewport">
<link href="https://www.pagerduty.com/blog/uncategorized/intern-insights-on-call-experience/" hreflang="en" rel="alternate">
<link href="https://www.pagerduty.com/fr/blog/uncategorized/intern-insights-on-call-experience/" hreflang="fr" rel="alternate">
<link href="https://www.pagerduty.com/de/blog/uncategorized/intern-insights-on-call-experience/" hreflang="de" rel="alternate">
<link href="https://www.pagerduty.com/blog/uncategorized/intern-insights-on-call-experience/" hreflang="x-default" rel="alternate">
<link rel="preconnect" href="https://cdn.cookielaw.org">
<link rel="preload" as="font" type="font/woff2" crossorigin href="/fonts/PlainThin-Regular.woff2">
<link rel="preload" as="font" type="font/woff2" crossorigin href="/fonts/PlainRegular-Regular.woff2">
<link rel="preload" as="font" type="font/woff2" crossorigin href="/fonts/PlainBold-Regular.woff2">
<title>Stepping Up to the Plate: A Story About Being On-Call | PagerDuty</title>
<meta content="Learn how an intern&#039;s on-call experience during a baseball game taught her the value of PagerDuty for on-call engineers." name="description">
<meta class="swiftype" name="type" data-type="enum" content="company_blog" />
<link rel="icon" href="/wp-content/themes/citizens-band/favicon/prod/favicon.ico"> <link rel="icon" href="/wp-content/themes/citizens-band/favicon/prod/icon.svg" type="image/svg+xml">
<link rel="apple-touch-icon" href="/wp-content/themes/citizens-band/favicon/prod/apple-touch-icon.png"> <link rel="manifest" href="/wp-content/themes/citizens-band/favicon/prod/manifest.webmanifest">
<link rel="stylesheet" href="/wp-content/themes/citizens-band/css/app4.css?ver=fd8a71ccd0c4261e5fbd768e5e77919d54c631fe">
<script>
window.pd = window.pd || {};
window.pd.appVersion = "fd8a71ccd0c4261e5fbd768e5e77919d54c631fe";
/**
Ensure the analytics object exists by initializing it before any
page/track/identify calls are made. Split and segment require it. The
object is also set in all-pages.js, but it is loaded with `defer`, so
it doesn't get executed until the dom is loaded, which leads to
tracking events that are fired before being lost.
*/
"use strict";(()=>{var c=window;var f={production:"production",pdstaging:"pdstaging",staging:"staging",sandbox:"sandbox",localhost:"localhost"},d=Object.freeze({envs:f,googleAnalyticsId:"UA-8759953-1",segmentWriteKey:{production:"FB4ey20k0M2TtO3QinG2R4QkPI4lEfHU",pdstaging:"kVZtwA72zHIDU8EW3z7UXGatLpV2j1tY",development:"kVZtwA72zHIDU8EW3z7UXGatLpV2j1tY"}});var l=window.location.hostname,u=m(l);function m(e){let t={get environment(){return/pagerduty\.com/.test(e)||/pagerduty\.co\.jp/.test(e)?"production":/pd-staging/.test(e)?"pdstaging":"development"},googleAnalyticsId:d.googleAnalyticsId,get segmentWriteKey(){return d.segmentWriteKey[t.environment]}};return t}function p(e){return function({payload:n,next:o}){let r=e?.pd?.cfData?.rayId||null;return r&&(["page","track"].includes(n.obj.type)&&(n.obj.properties={...n.obj.properties||{},cf_ray_id:r}),n.obj.context={...n.obj.context||{},cf_ray_id:r}),o(n)}}function g(){let e="analytics",t=c[e]=c[e]||[];if(!t.initialize){if(t.invoked){c.console&&console.error&&console.error("Segment snippet included twice.");return}t.invoked=!0,t.methods=["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","screen","once","off","on","addSourceMiddleware","addIntegrationMiddleware","setAnonymousId","addDestinationMiddleware","register"],t.factory=function(r){return function(){if(c[e].initialized)return c[e][r].apply(c[e],arguments);var a=Array.prototype.slice.call(arguments);if(["track","screen","alias","group","page","identify"].indexOf(r)>-1){var i=document.querySelector("link[rel='canonical']");a.push({__t:"bpc",c:i&&i.getAttribute("href")||void 0,p:location.pathname,u:location.href,s:location.search,t:document.title,r:document.referrer})}return a.unshift(r),t.push(a),t}};for(var n=0;n<t.methods.length;n++){var o=t.methods[n];t[o]=t.factory(o)}t.load=function(r,a){var i=document.createElement("script");i.type="text/javascript",i.async=!0,i.setAttribute("data-global-segment-analytics-key",e),i.src="https://cdn.segment.com/analytics.js/v1/"+r+"/analytics.min.js";var s=document.getElementsByTagName("script")[0];s&&s.parentNode&&s.parentNode.insertBefore(i,s),t._loadOptions=a},t._writeKey=u.segmentWriteKey,t.SNIPPET_VERSION="5.2.0",t.addSourceMiddleware(p(c)),t.addSourceMiddleware(y),t.addSourceMiddleware(b),t.addSourceMiddleware(w),t.addSourceMiddleware(j),t.page()}}function y({payload:e,next:t}){let n=["track","page","identify"],o=e.obj.type;if(n.includes(o)){let r=document.querySelector("link[rel='canonical']")?.getAttribute("href")||"";e.obj.context?.page&&(e.obj.context.page.canonical=r)}t(e)}function b({payload:e,next:t}){if(e&&e.obj&&e.obj.context&&e.obj.context.page){let n=e.obj.context.page;n.canonical&&(n.url===n.canonical||n.path===n.canonical)&&(n.url=window.location.href,n.path=window.location.pathname)}t(e)}function w({payload:e,next:t}){return["page","track"].includes(e.obj.type)&&e.obj.properties&&(e.obj.properties={...e.obj.properties,platform:"wordpress"}),t(e)}function j({payload:e,next:t}){if(e.obj.type!=="page")return t(e);let o=document.querySelector("meta[name='content_type']")?.getAttribute("content");return o&&e.obj.properties&&(e.obj.properties={...e.obj.properties,content_type:o}),t(e)}g();})();
//# sourceMappingURL=initialize-segment.min.js.map
</script>
<script async
src="https://ob.thisgreencolumn.com/i/313a1c6c53fc549b6cf9213d79f8ac28.js"
data-ch="cheq4ppc" class="ct_clicktrue_44071">
</script>
<!-- VWO snippet for inclusion into twig templates -->
<!-- From https://app.vwo.com/#/deployments/connected/website/1/code -->
<!-- Start VWO Async SmartCode -->
<link rel="preconnect" href="https://dev.visualwebsiteoptimizer.com" />
<script type='text/javascript' id='vwoCode'>
window._vwo_code || (function () {
var w = window,
d = document;
var account_id = 753563,
version = 2.2,
settings_tolerance = 2000,
hide_element = 'body',
hide_element_style = 'opacity:0 !important;filter:alpha(opacity=0) !important;background:none !important',
f = 0;
/* DO NOT EDIT BELOW THIS LINE */
if (f = !1, v = d.querySelector('#vwoCode'), cc =
{}, -1 < d.URL.indexOf('__vwo_disable__') || w._vwo_code)
return;
try {
var e = JSON.parse(localStorage.getItem('_vwo_' + account_id + '_config'));
cc = e && 'object' == typeof e ? e : {}
} catch (e) { }
function r(t) {
try {
return decodeURIComponent(t)
} catch (e) {
return t
}
}
var s = function () {
var e = {
combination: [],
combinationChoose: [],
split: [],
exclude: [],
uuid: null,
consent: null,
optOut: null
},
t = d.cookie || '';
if (!t)
return e;
for (var n, i, o = /(?:^|;\s*)(?:(_vis_opt_exp_(\d+)_combi=([^;]*))|(_vis_opt_exp_(\d+)_combi_choose=([^;]*))|(_vis_opt_exp_(\d+)_split=([^:;]*))|(_vis_opt_exp_(\d+)_exclude=[^;]*)|(_vis_opt_out=([^;]*))|(_vwo_global_opt_out=[^;]*)|(_vwo_uuid=([^;]*))|(_vwo_consent=([^;]*)))/g; null !== (n = o.exec(t));)
try {
n[1] ? e.combination.push({
id: n[2],
value: r(n[3])
}) : n[4] ? e.combinationChoose.push({
id: n[5],
value: r(n[6])
}) : n[7] ? e.split.push({
id: n[8],
value: r(n[9])
}) : n[10] ? e.exclude.push({ id: n[11] }) : n[12] ? e.optOut = r(n[13]) : n[14] ? e.optOut = !0 : n[15] ? e.uuid = r(n[16]) : n[17] && (i = r(n[18]), e.consent = i && 3 <= i.length ? i.substring(0, 3) : null)
}
catch (e) { }
return e
}();
function i() {
var e = function () {
if (w.VWO && Array.isArray(w.VWO))
for (var e = 0; e < w.VWO.length; e++) {
var t = w.VWO[e];
if (Array.isArray(t) && ('setVisitorId' === t[0] || 'setSessionId' === t[0]))
return !0
}
return !1
}(),
t = 'a=' + account_id + '&u=' + encodeURIComponent(w._vis_opt_url || d.URL) + '&vn=' + version + '&ph=1' + (
'undefined' != typeof platform ? '&p=' + platform : ''
) + '&st=' + w.performance.now();
e || ((n = function () {
var e,
t = [],
n = {},
i = w.VWO && w.VWO.appliedCampaigns || {};
for (e in i) {
var o = i[e] && i[e].v;
o && (t.push(e + '-' + o + '-1'), n[e] = !0)
}
if (s && s.combination)
for (var r = 0; r < s.combination.length; r++) {
var a = s.combination[r];
n[a.id] || t.push(a.id + '-' + a.value)
}
return t.join('|')
}()) && (t += '&c=' + n), (n = function () {
var e = [],
t = {};
if (s && s.combinationChoose)
for (var n = 0; n < s.combinationChoose.length; n++) {
var i = s.combinationChoose[n];
e.push(i.id + '-' + i.value),
t[i.id] = !0
}
if (s && s.split)
for (var o = 0; o < s.split.length; o++)
t[(i = s.split[o]).id] || e.push(i.id + '-' + i.value);
return e.join('|')
}()) && (t += '&cc=' + n), (n = function () {
var e = {},
t = [];
if (w.VWO && Array.isArray(w.VWO))
for (var n = 0; n < w.VWO.length; n++) {
var i = w.VWO[n];
if (Array.isArray(i) && 'setVariation' === i[0] && i[1] && Array.isArray(i[1]))
for (var o = 0; o < i[1].length; o++) {
var r,
a = i[1][o];
a && 'object' == typeof a && (r = a.e, a = a.v, r && a && (e[r] = a))
}
}
for (r in e)
t.push(r + '-' + e[r]);
return t.join('|')
}()) && (t += '&sv=' + n)),
s && s.optOut && (t += '&o=' + s.optOut);
var n = function () {
var e = [],
t = {};
if (s && s.exclude)
for (var n = 0; n < s.exclude.length; n++) {
var i = s.exclude[n];
t[i.id] || (e.push(i.id), t[i.id] = !0)
}
return e.join('|')
}();
return n && (t += '&e=' + n),
s && s.uuid && (t += '&id=' + s.uuid),
s && s.consent && (t += '&consent=' + s.consent),
w.name && -1 < w.name.indexOf('_vis_preview') && (t += '&pM=true'),
w.VWO && w.VWO.ed && (t += '&ed=' + w.VWO.ed),
t
}
code = {
nonce: v && v.nonce,
library_tolerance: function () {
return 'undefined' != typeof library_tolerance ? library_tolerance : void 0
},
settings_tolerance: function () {
return cc.sT || settings_tolerance
},
hide_element_style: function () {
return '{' + (
cc.hES || hide_element_style
) + '}'
},
hide_element: function () {
return performance.getEntriesByName('first-contentful-paint')[0] ? '' : 'string' == typeof cc.hE ? cc.hE : hide_element
},
getVersion: function () {
return version
},
finish: function (e) {
var t;
f || (f = !0, (t = d.getElementById('_vis_opt_path_hides')) && t.parentNode.removeChild(t), e && ((new Image).src = 'https://dev.visualwebsiteoptimizer.com/ee.gif?a=' + account_id + e))
},
finished: function () {
return f
},
addScript: function (e) {
var t = d.createElement('script');
t.type = 'text/javascript',
e.src ? t.src = e.src : t.text = e.text,
v && t.setAttribute('nonce', v.nonce),
d.getElementsByTagName('head')[0].appendChild(t)
},
load: function (e, t) {
t = t || {};
var n = new XMLHttpRequest;
n.open('GET', e, !0),
n.withCredentials = !t.dSC,
n.responseType = t.responseType || 'text',
n.onload = function () {
if (t.onloadCb)
return t.onloadCb(n, e);
200 === n.status ? _vwo_code.addScript({ text: n.responseText }) : _vwo_code.finish('&e=loading_failure:' + e)
},
n.onerror = function () {
if (t.onerrorCb)
return t.onerrorCb(e);
_vwo_code.finish('&e=loading_failure:' + e)
},
n.send()
},
init: function () {
var e,
t = this.settings_tolerance();
w._vwo_settings_timer = setTimeout(function () {
_vwo_code.finish()
}, t),
'body' !== this.hide_element() ? (n = d.createElement('style'), e = (t = this.hide_element()) ? t + this.hide_element_style() : '', t = d.getElementsByTagName('head')[0], n.setAttribute('id', '_vis_opt_path_hides'), v && n.setAttribute('nonce', v.nonce), n.setAttribute('type', 'text/css'), n.styleSheet ? n.styleSheet.cssText = e : n.appendChild(d.createTextNode(e)), t.appendChild(n)) : (n = d.getElementsByTagName('head')[0], (e = d.createElement('div')).style.cssText = 'z-index: 2147483647 !important;position: fixed !important;left: 0 !important;top: 0 !important;width: 100% !important;height: 100% !important;background: white !important;', e.setAttribute('id', '_vis_opt_path_hides'), e.classList.add('_vis_hide_layer'), n.parentNode.insertBefore(e, n.nextSibling));
var n = 'https://dev.visualwebsiteoptimizer.com/j.php?' + i();
-1 !== w.location.search.indexOf('_vwo_xhr') ? this.addScript({ src: n }) : this.load(n + '&x=true', { l: 1 })
}
};
w._vwo_code = code;
code.init();
})();
</script>
<!-- End VWO Async SmartCode -->
<script defer src='https://static.cloudflareinsights.com/beacon.min.js' data-cf-beacon='{"token": "9bf62fc1860d4f05bb12e17f2aee9d3e"}'></script>
<!-- Bugsnag Performance snippet for inclusion into twig templates -->
<!-- From https://docs.bugsnag.com/performance/integration-guides/web/ -->
<script type="module">
import BugsnagPerformance from "//d2wy8f7a9ursnm.cloudfront.net/v2/bugsnag-performance.min.js";
const hostname = window.location.hostname;
let releaseStage = "development";
if (/www\.pagerduty\.com/.test(hostname)) releaseStage = "production";
else if (/staging/.test(hostname)) releaseStage = "staging";
// Bugsnag Performance
BugsnagPerformance.start({
apiKey: "b6499f73a94766f8735d4634b5b3085f",
appVersion: window.pd?.appVersion || "Not set",
releaseStage: releaseStage,
enabledReleaseStages: ["production"],
});
</script>
<!-- Image source snippet for inclusion into twig templates -->
<script>
if (typeof onImageError === "undefined") {
onImageError = function () {
this.onerror = null;
// If the image is part of a picture element, update all sources
if (this.parentNode instanceof HTMLPictureElement) {
Array.from(this.parentNode.children).forEach((child) => {
child.srcset = this.src;
});
}
// Otherwise, update the image srcset
else {
this.srcset = this.src;
}
};
}
</script>
<script defer src="/wp-content/themes/citizens-band/js/build/layout-www-default.min.js?ver=fd8a71ccd0c4261e5fbd768e5e77919d54c631fe"></script>
<script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js"
type="text/javascript"
charset="UTF-8"
data-domain-script="a81929ae-2ada-45d6-b686-853c02c2b6c2" ></script>
<meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' />
<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.0) - https://yoast.com/product/yoast-seo-premium-wordpress/ -->
<meta name="description" content="Learn how an intern&#039;s on-call experience during a baseball game taught her the value of PagerDuty for on-call engineers." />
<link rel="canonical" href="https://www.pagerduty.com/blog/uncategorized/intern-insights-on-call-experience/" />
<meta property="og:locale" content="en_US" />
<meta property="og:type" content="article" />
<meta property="og:title" content="Stepping Up to the Plate: A Story About Being On-Call" />
<meta property="og:description" content="Learn how an intern&#039;s on-call experience during a baseball game taught her the value of PagerDuty for on-call engineers." />
<meta property="og:url" content="https://www.pagerduty.com/blog/uncategorized/intern-insights-on-call-experience/" />
<meta property="og:site_name" content="PagerDuty" />
<meta property="article:publisher" content="https://business.facebook.com/PagerDuty/" />
<meta property="article:published_time" content="2017-08-18T13:00:53+00:00" />
<meta property="article:modified_time" content="2026-03-05T20:34:13+00:00" />
<meta property="og:image" content="https://cdn.pagerduty.com/wp-content/uploads/2017/08/stepping-up-tim-gouw-124468.jpg" />
<meta name="author" content="Isabel Lilles" />
<meta name="twitter:card" content="summary_large_image" />
<meta name="twitter:description" content="Learn how an intern&#039;s on-call experience during a baseball game taught her the value of PagerDuty for on-call engineers." />
<meta name="twitter:image" content="https://cdn.pagerduty.com/wp-content/uploads/2017/08/stepping-up-tim-gouw-124468.jpg" />
<meta name="twitter:creator" content="@pagerduty" />
<meta name="twitter:site" content="@pagerduty" />
<meta name="twitter:label1" content="Written by" />
<meta name="twitter:data1" content="Isabel Lilles" />
<meta name="twitter:label2" content="Est. reading time" />
<meta name="twitter:data2" content="6 minutes" />
<script type="application/ld+json" class="yoast-schema-graph">{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.pagerduty.com\/blog\/uncategorized\/intern-insights-on-call-experience\/#article","isPartOf":{"@id":"https:\/\/www.pagerduty.com\/blog\/uncategorized\/intern-insights-on-call-experience\/"},"author":{"name":"Isabel Lilles","@id":"https:\/\/www.pagerduty.com\/#\/schema\/person\/36ff7a252bffeaf94965bc1477016174"},"headline":"Stepping Up to the Plate: A Story About Being On-Call","datePublished":"2017-08-18T13:00:53+00:00","dateModified":"2026-03-05T20:34:13+00:00","mainEntityOfPage":{"@id":"https:\/\/www.pagerduty.com\/blog\/uncategorized\/intern-insights-on-call-experience\/"},"wordCount":1135,"commentCount":0,"publisher":{"@id":"https:\/\/www.pagerduty.com\/#organization"},"keywords":["On-call"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.pagerduty.com\/blog\/uncategorized\/intern-insights-on-call-experience\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.pagerduty.com\/blog\/uncategorized\/intern-insights-on-call-experience\/","url":"https:\/\/www.pagerduty.com\/blog\/uncategorized\/intern-insights-on-call-experience\/","name":"Stepping Up to the Plate: A Story About Being On-Call | PagerDuty","isPartOf":{"@id":"https:\/\/www.pagerduty.com\/#website"},"datePublished":"2017-08-18T13:00:53+00:00","dateModified":"2026-03-05T20:34:13+00:00","description":"Learn how an intern's on-call experience during a baseball game taught her the value of PagerDuty for on-call engineers.","breadcrumb":{"@id":"https:\/\/www.pagerduty.com\/blog\/uncategorized\/intern-insights-on-call-experience\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.pagerduty.com\/blog\/uncategorized\/intern-insights-on-call-experience\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.pagerduty.com\/blog\/uncategorized\/intern-insights-on-call-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.pagerduty.com\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/www.pagerduty.com\/?page_id=36859"},{"@type":"ListItem","position":3,"name":"Stepping Up to the Plate: A Story About Being On-Call"}]},{"@type":"WebSite","@id":"https:\/\/www.pagerduty.com\/#website","url":"https:\/\/www.pagerduty.com\/","name":"PagerDuty","description":"Build It | Ship It | Own It","publisher":{"@id":"https:\/\/www.pagerduty.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.pagerduty.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.pagerduty.com\/#organization","name":"PagerDuty","url":"https:\/\/www.pagerduty.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pagerduty.com\/#\/schema\/logo\/image\/","url":"https:\/\/cdn.pagerduty.com\/wp-content\/uploads\/2022\/11\/PagerDuty-Green-logo.svg","contentUrl":"https:\/\/cdn.pagerduty.com\/wp-content\/uploads\/2022\/11\/PagerDuty-Green-logo.svg","width":1,"height":1,"caption":"PagerDuty"},"image":{"@id":"https:\/\/www.pagerduty.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/business.facebook.com\/PagerDuty\/","https:\/\/x.com\/pagerduty","https:\/\/www.instagram.com\/pagerduty\/","https:\/\/www.linkedin.com\/company\/pagerduty"]},{"@type":"Person","@id":"https:\/\/www.pagerduty.com\/#\/schema\/person\/36ff7a252bffeaf94965bc1477016174","name":"Isabel Lilles","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/39206084e4edcabff2cf266ac11cf9663983f280585106f16370d70d853e6c80?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/39206084e4edcabff2cf266ac11cf9663983f280585106f16370d70d853e6c80?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/39206084e4edcabff2cf266ac11cf9663983f280585106f16370d70d853e6c80?s=96&d=mm&r=g","caption":"Isabel Lilles"},"url":"https:\/\/www.pagerduty.com\/blog\/author\/ililles\/"}]}</script>
<!-- / Yoast SEO Premium plugin. -->
<link rel="alternate" type="application/rss+xml" title="PagerDuty &raquo; Stepping Up to the Plate: A Story About Being On-Call Comments Feed" href="https://www.pagerduty.com/blog/uncategorized/intern-insights-on-call-experience/feed/" />
<link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://www.pagerduty.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.pagerduty.com%2Fblog%2Funcategorized%2Fintern-insights-on-call-experience%2F" />
<link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://www.pagerduty.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.pagerduty.com%2Fblog%2Funcategorized%2Fintern-insights-on-call-experience%2F&#038;format=xml" />
<style id="wp-img-auto-sizes-contain-inline-css">
img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}
/*# sourceURL=wp-img-auto-sizes-contain-inline-css */
</style>
<style id="classic-theme-styles-inline-css">
/*! This file is auto-generated */
.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none}
/*# sourceURL=/wp-includes/css/classic-themes.min.css */
</style>
<style id="global-styles-inline-css">
:root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgb(6,147,227) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgb(252,185,0) 0%,rgb(255,105,0) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgb(255,105,0) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgb(255, 255, 255), 6px 6px rgb(0, 0, 0);--wp--preset--shadow--crisp: 6px 6px 0px rgb(0, 0, 0);}:where(body) { margin: 0; }:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}body{padding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;}:root :where(.wp-element-button, .wp-block-button__link){background-color: #32373c;border-width: 0;color: #fff;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit;letter-spacing: inherit;line-height: inherit;padding-top: calc(0.667em + 2px);padding-right: calc(1.333em + 2px);padding-bottom: calc(0.667em + 2px);padding-left: calc(1.333em + 2px);text-decoration: none;text-transform: inherit;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;}
/*# sourceURL=global-styles-inline-css */
</style>
<link rel="https://api.w.org/" href="https://www.pagerduty.com/wp-json/" /><link rel="alternate" title="JSON" type="application/json" href="https://www.pagerduty.com/wp-json/wp/v2/posts/34326" /><link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://www.pagerduty.com/xmlrpc.php?rsd" />
<link rel='shortlink' href='https://www.pagerduty.com/?p=34326' />
<meta name="content_type" content="BLOG_THOUGHT_LEADERSHIP" />
<link rel="stylesheet" href="/wp-content/themes/citizens-band/css/vendor/prism.css?ver=fd8a71ccd0c4261e5fbd768e5e77919d54c631fe">
<script defer src="/wp-content/themes/citizens-band/js/vendor/prism.js?ver=fd8a71ccd0c4261e5fbd768e5e77919d54c631fe"></script>
<script>
window.pd = window.pd || {};
pd.cfData = {"country":"US","region":"California","continent":"NA","rayId":"a39377f25986a739"};
</script></head>
<body class="relative" >
<noscript>
<iframe
src="https://obs.thisgreencolumn.com/ns/313a1c6c53fc549b6cf9213d79f8ac28.ht
ml?ch=cheq4ppc" width="0" height="0" style="display:none"></iframe>
</noscript>
<aside id="butter-bar"
data-butter-bar-is-visible="true"
class="butter-bar-hidden">
<style>
#butter-bar {
max-height: 48px;
overflow: hidden;
transform: translate3d(0, 0, 0); }
#butter-bar.butter-bar-hidden {
max-height: 0;
transform: translate3d(0, 0, 0); transition: max-height 0.3s ease-in-out, transform 0.3s ease-in-out;
}
.butter-bar {
display: none;
overflow: hidden;
height: 48px;background-color: #005a24;}
.butter-bar-link {
margin-inline: auto;padding-inline: calc(0.25rem * 4);
color: white; font-size: 16px;
}
.butter-bar-link:hover {
color: white; }
.butter-bar-element {
display: flex;gap: calc(0.25rem * 4);
align-items: center;
height: 48px;
}
.butter-bar-element > .js-cta {
color: #adf07e; font-weight: 400;
text-decoration: underline;
}
#div-btn-close-butter-bar {
height: 48px;
display: flex;
justify-content: center;
align-items: center;
}
#btn-close-butter-bar {
margin-inline-end: calc(0.25rem * 4);
padding: 0 calc(0.25rem * 2) 2px;
border-radius: 1rem; cursor: pointer;
color: white; }
#btn-close-butter-bar:hover {
color: #000; background-color: white; }
@media (min-width: 1080px) {
.butter-bar {
display: grid;grid-template-columns: calc(0.25rem * 8) 1fr min-content;
gap: calc(0.25rem * 4);
justify-content: center;
}
}
</style>
<div class="butter-bar" data-track-organism="butter-bar">
<span> <!-- filler --></span>
<div class="flex flex-col butter-bar-content">
<a href="/drops/"
target="_blank"
rel="noopener"
data-track-event="Button Clicked"
class="butter-bar-link">
<div class="butter-bar-element">
<span class="js-copy text-pretty">
Explore our top new Generally Available and Early Access features.
</span>
<span class="js-cta flex-none">
View Product Drops
</span>
</div>
</a>
</div>
<div id="div-btn-close-butter-bar">
<a id="btn-close-butter-bar" class="js-close"> ✕ </a>
</div>
</div>
</aside><nav
id="navigation"
aria-label="Main navigation"
cp-key="main-nav"
>
<menu
aria-label="Main menu"
cp-key="top-menu"
>
<li cp-key="logo-menu-item">
<a
href="/"
data-track-event="nav-clicked-v4"
data-track-props="nav_pd-logo"
cp-key="logo-btn"
cp-set="menu-btn"
>
<img
id="logo-pagerduty"
alt="PagerDuty logo"
src="/wp-content/themes/citizens-band/images/logos/pagerduty-monochrome.svg"
width="122"
height="25"
>
</a>
</li>
<li cp-key="services-menu-item">
<menu
id="dropdown-btns-menu"
aria-label="Main PagerDuty services and content"
cp-key="services-menu"
><li><label
cp-key="dropdown-btn"
cp-set="menu-btn"
>
Products<input
type="radio"
name="dropdown-visibility"
id="target-dd-products"
data-track-event="nav-clicked-v4"
data-track-props="nav_products"
cp-key="dropdown-icon"
></label>
</li><li><label
cp-key="dropdown-btn"
cp-set="menu-btn"
>
Solutions<input
type="radio"
name="dropdown-visibility"
id="target-dd-solutions"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions"
cp-key="dropdown-icon"
></label>
</li><li><a
href="/pricing/incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_pricing" cp-key="link-btn"
cp-set="menu-btn"
>
Pricing</a>
</li><li><label
cp-key="dropdown-btn"
cp-set="menu-btn"
>
Company<input
type="radio"
name="dropdown-visibility"
id="target-dd-company"
data-track-event="nav-clicked-v4"
data-track-props="nav_company"
cp-key="dropdown-icon"
></label>
</li><li><label
cp-key="dropdown-btn"
cp-set="menu-btn"
>
Resources<input
type="radio"
name="dropdown-visibility"
id="target-dd-resources"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources"
cp-key="dropdown-icon"
></label>
</li></menu>
</li>
<li cp-key="tools-menu-item">
<menu
id="tools-btns-menu"
aria-label="Search and Language"
cp-key="tools-menu"
>
<li cp-key="search-menu-item">
<a
href="/search/"
data-track-event="nav-clicked-v4"
data-track-props="nav_search"
cp-key="search-btn"
cp-set="menu-btn"
>
<svg
viewbox="0 0 24 24"
width="18"
height="18"
fill="none"
stroke="currentColor"
stroke-width="1.8"
>
<title>Search</title>
<circle cx="11" cy="11" r="8" vector-effect="non-scaling-stroke"></circle>
<path d="m21 21-4-4" vector-effect="non-scaling-stroke"></path>
</svg>
</a>
</li>
<li cp-key="lang-picker-menu-item">
<lang-picker>
<label
cp-key="lang-picker-btn"
cp-set="menu-btn"
>
<input
type="checkbox"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker"
>
</label>
<lang-picker-options
class="z-modal round shadow-md px-4 py-2"
>
<menu><li>
<a
href="/"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_english"
data-target="0"
class="block p-2 text-black hover:text-green"
>
English
</a>
</li>
<li>
<a
href="/de/"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_deutsch"
data-target="1"
class="block p-2 text-black hover:text-green"
>
Deutsch
</a>
</li>
<li>
<a
href="/fr/"
data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_francais"
data-target="2"
class="block p-2 text-black hover:text-green"
>
Français
</a>
</li>
<li>
<a
href="https://www.pagerduty.co.jp/"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_lang_picker_japanese"
data-target="3"
class="block p-2 text-black hover:text-green"
>
日本語
</a>
</li>
</menu>
</lang-picker-options>
</lang-picker>
</li>
<li cp-key="contact-menu-item">
<a
href="/contact-us/"
data-track-event="nav-clicked-v4"
data-track-props="nav_contact-us"
cp-key="contact-btn"
cp-set="menu-btn"
>
Contact Us
</a>
</li>
</menu>
</li>
<li cp-key="login-menu-item">
<a
href="https://app.pagerduty.com/"
data-track-event="nav-clicked-v4"
data-track-props="nav_log-in"
cp-key="login-btn"
cp-set="menu-btn"
>
Log In
</a>
</li>
<li cp-key="trial-menu-item">
<a
href="/sign-up/"
data-track-event="nav-clicked-v4"
data-track-props="nav_get-started"
cp-key="trial-btn"
cp-set="btn-primary menu-btn"
>
Start for Free
</a>
</li>
<li cp-key="mobile-menu-item">
<label
cp-key="mobile-btn"
cp-set="menu-btn"
>
<input type="checkbox" class="sr-only">
<svg
viewbox="0 0 24 24"
width="24"
height="24"
fill="none"
stroke="currentColor"
stroke-width="3"
>
<title>Mobile menu icon</title>
<path icon-closed d="M22 18H2m20-6H2M22 6H2" vector-effect="non-scaling-stroke"></path>
<path icon-opened d="m7 17L17 7m0 10L7 7" vector-effect="non-scaling-stroke"></path>
</svg>
</label>
</li>
</menu>
<nav-dropdowns
id="nav-dropdowns"
role="group"
aria-label="Dropdowns"
>
<noscript>
<label id="dropdown-visibility-close-btn"
class="container mx-auto px-4 pt-2 -mb-2 text-green hover:text-green-dark cursor-pointer flex">
<svg viewbox="0 0 24 24" width="24" height="24" class="block ml-auto">
<circle cx="12" cy="12" r="12" fill="currentColor"></circle>
<path d="m7 17L17 7m0 10L7 7" fill="none" stroke="white" stroke-width="2"></path>
</svg>
<input type="radio" name="dropdown-visibility" class="sr-only">
</label>
</noscript> <nav-dropdown id="dropdown-products" role="group" aria-label="Products">
<label cp-set="btn-primary subtab-visibility products-products">
<input
id="target-products-products"
type="radio"
name="dropdown-subtab-visibility"
checked data-track-event="nav-clicked-v4"
>
Products
</label> <toggle-details id="products-products">
<label>
<h2>Products</h2>
<input type="checkbox">
</label>
<details-content>
<article top-bar="products">
<a
href="/platform/operations-cloud/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_ops-cloud"
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
<p>The platform for mission-critical work in the modern enterprise.</p></a>
</article>
<article sub-tab="products"> <a
href="/platform/incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_incident-management"
cp-set="link leaf-link" > <h3>Incident Management</h3>
<p>End-to-end orchestration for rapid issue resolution.</p></a>
<a
href="/ai/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_ai_at_pagerduty"
cp-set="link leaf-link" > <h3>AI at PagerDuty</h3>
<p>Revolutionize operations at the speed of AI.</p></a>
<a
href="/platform/automation/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_process-automation"
cp-set="link leaf-link" > <h3>Automation</h3>
<p>Accelerate critical work across the enterprise.</p></a>
<a
href="/platform/ai-agents/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_ai_agents"
cp-set="link leaf-link" > <h3>AI Agents</h3>
<p>Redefine operations with AI Agents that ignite growth.</p></a>
<a
href="/platform/business-ops/status-pages/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_status-pages"
cp-set="link leaf-link" > <h3>Status Pages</h3>
<p>A single source of truth for system status.</p></a>
<a
href="/platform/generative-ai/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_advance"
cp-set="link leaf-link" > <h3>PagerDuty Advance</h3>
<p>Generative AI for critical operations work.</p></a>
<a
href="/platform/business-ops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_csops"
cp-set="link leaf-link" > <h3>Customer Service Ops</h3>
<p>Bridge support and engineering teams.</p></a>
<a
href="/platform/aiops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_products_aiops"
cp-set="link leaf-link" > <h3>AIOps</h3>
<p>Reduce alert noise and accelerate triage.</p></a>
</article>
<article side-panel="products"> <a
href="/drops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_feature-product-drops"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
alt="Learn more about new Generally Available and Early Access features"
width=""
height="334"
loading="lazy"
>
</card-header>
<card-body>
<h2>Monthly Product Drops</h2>
<p>Learn more about new Generally Available and Early Access features</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
Work how you want with PagerDuty.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/integrations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_bottom-bar_integrations"
cp-set="link btn-primary" >Explore our 750+ integrations</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
<label cp-set="btn-primary subtab-visibility products-platform">
<input
id="target-products-platform"
type="radio"
name="dropdown-subtab-visibility"
data-track-event="nav-clicked-v4"
>
Platform
</label> <toggle-details id="products-platform">
<label>
<h2>Platform</h2>
<input type="checkbox">
</label>
<details-content>
<article top-bar="products">
<a
href="/platform/operations-cloud/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_ops-cloud"
cp-set="link leaf-link" > <h3>PagerDuty Operations Cloud</h3>
<p>The platform for mission-critical work in the modern enterprise.</p></a>
</article>
<article sub-tab="products"> <a
href="https://developer.pagerduty.com/"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_developer-platform"
cp-set="link leaf-link" > <h3>Developer Platform</h3>
<p>Customize your PagerDuty experience.</p></a>
<a
href="/services/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_prof-services"
cp-set="link leaf-link" > <h3>Professional Services</h3>
<p>Get more value from PagerDuty.</p></a>
<a
href="/security/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_security"
cp-set="link leaf-link" > <h3>Security</h3>
<p>View our trust and compliance practices.</p></a>
<a
href="/enterprise/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_enterprise-class"
cp-set="link leaf-link" > <h3>Enterprise Class</h3>
<p>Secure, reliable, extensible, and scalable.</p></a>
<a
href="/integrations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_platform_integrations"
cp-set="link leaf-link" > <h3>Integrations</h3>
<p>Work how you want with PagerDuty.</p></a>
</article>
<article side-panel="products"> <a
href="/drops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_feature-product-drops"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/cdn-cgi/image/w=400,f=auto/images/home-pillar-bg.png"
alt="Learn more about new Generally Available and Early Access features"
width=""
height="334"
loading="lazy"
>
</card-header>
<card-body>
<h2>Monthly Product Drops</h2>
<p>Learn more about new Generally Available and Early Access features</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
See how PagerDuty works for you.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/request-a-demo/"
data-track-event="nav-clicked-v4"
data-track-props="nav_products_bottom-bar_request_demo"
cp-set="link btn-primary" >Request a demo</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
<nav-dropdown id="dropdown-solutions" role="group" aria-label="Solutions">
<toggle-details>
<label>
<h2>Solutions</h2>
<input type="checkbox">
</label>
<details-content>
<article dropdown-column="nav_solutions_solutions">
<toggle-details>
<label>
<h3>Solutions</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/solutions/incident-management-transformation"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_incident_management_transformation"
cp-set="link leaf-link" >Incident Management Transformation</a><a
href="/solutions/operations-center-modernization/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_operations_center_modernization"
cp-set="link leaf-link" >Operations Center Modernization</a><a
href="/solutions/automation-coe/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_automation_coe"
cp-set="link leaf-link" >Automation Standardization</a><a
href="/solutions/cx-operations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_cx_experience"
cp-set="link leaf-link" >Customer Experience Operations</a><a
href="/solutions/digital-resilience/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_digital_resilience"
cp-set="link leaf-link" >Digital Operations Resiliency</a><a
href="/solutions/scaled-service-ownership/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_scaled_service_ownership"
cp-set="link leaf-link" >Scaled Service Ownership</a><a
href="/solutions/remote-location-operations-automation/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_solutions_remote_location_operations_automation"
cp-set="link leaf-link" >Remote-Location Operations</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_solutions_use_cases">
<toggle-details>
<label>
<h3>Use Cases</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/use-cases/security-incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_security-incident-management"
cp-set="link leaf-link" >Security Incident Management</a><a
href="/use-cases/llmops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_llmops"
cp-set="link leaf-link" >LLMOps</a><a
href="/use-cases/dataops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_dataops"
cp-set="link leaf-link" >DataOps</a><a
href="/use-cases/finops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_finops"
cp-set="link leaf-link" >FinOps</a><a
href="/use-cases/complianceops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_complianceops"
cp-set="link leaf-link" >ComplianceOps</a><a
href="/use-cases/crisisops/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_use_cases_crisisops"
cp-set="link leaf-link" >CrisisOps</a><a
href="/use-cases/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_see_all_use_cases"
cp-set="link leaf-link" >See All Use Cases</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_solutions_industries">
<toggle-details>
<label>
<h3>Industries</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/industries/financial-services/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_financial-services"
cp-set="link leaf-link" >Financial Services</a><a
href="/industries/healthcare/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_healthcare"
cp-set="link leaf-link" >Healthcare</a><a
href="/industries/nonprofit/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_non-profit"
cp-set="link leaf-link" >Non Profit</a><a
href="/industries/government/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_government"
cp-set="link leaf-link" >Government</a><a
href="/industries/education/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_education"
cp-set="link leaf-link" >Education</a><a
href="/industries/retail/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_retail"
cp-set="link leaf-link" >Retail</a><a
href="/industries/ai-infrastructure/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_industry_ai-infrastructure"
cp-set="link leaf-link" >AI Infrastructure</a>
</details-content>
</toggle-details>
</article>
<article side-panel=""> <a
href="/in-perspective/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_feature-highlight_fox"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/wp-content/uploads/2024/01/nav-fox-corporation.png"
alt="FOX Customer Story"
width=""
height="196"
loading="lazy"
>
</card-header>
<card-body>
<h2>Operational Integrity at FOX</h2>
<p>Learn how strategic technology investments powered FOX&#039;s digital and operational transformation.</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
Work how you want with PagerDuty.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/integrations/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_bottom-bar_integrations"
cp-set="link btn-primary" >Explore our 750+ integrations</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
<nav-dropdown id="dropdown-pricing" role="group" aria-label="Pricing">
<a
href="/pricing/incident-management/"
data-track-event="nav-clicked-v4"
data-track-props="nav_pricing"
>Pricing</a>
</nav-dropdown>
<nav-dropdown id="dropdown-company" role="group" aria-label="Company">
<toggle-details>
<label>
<h2>Company</h2>
<input type="checkbox">
</label>
<details-content>
<article dropdown-column="nav_company_who-we-are">
<toggle-details>
<label>
<h3>Who We Are</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/in-perspective/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_in-perspective"
cp-set="link leaf-link" >Thought Leadership</a><a
href="/company/awards/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_awards"
cp-set="link leaf-link" >Awards</a><a
href="https://careers.pagerduty.com/home"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_careers"
cp-set="link leaf-link" >Careers</a><a
href="https://investor.pagerduty.com/overview/default.aspx"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_investor-relations"
cp-set="link leaf-link" >Investor Relations</a><a
href="/leadership/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_leadership"
cp-set="link leaf-link" >Leadership</a><a
href="/newsroom/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_who-we-are_newsroom"
cp-set="link leaf-link" >Newsroom</a>
</details-content>
</toggle-details>
</article>
<article sub-tab="nav_company"> <a
href="/company/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_about-us"
cp-set="link leaf-link" > <h2>About us</h2>
<p>We&#039;re empowering teams with the time and efficiency to build the future.</p>
</a> <a
href="/impact-hub/"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_impact"
cp-set="link leaf-link" > <h2>Our Impact</h2>
<p>See how we are building resilience and accelerating change.</p>
</a></article>
<article side-panel="nav_company"> <a
href="/assets/fy26-pagerduty-impact-report.pdf"
data-track-event="nav-clicked-v4"
data-track-props="nav_company_feature-highlight_fy26-impact-report"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2026/06/Watch-Duty-PeteLongworth-Healdsburg-Firehouse-161-scaled.webp"
alt="FY26 Impact Report"
width=""
height="220"
loading="lazy"
>
</card-header>
<card-body>
<h2>FY26 Impact Report</h2>
<p>Learn about our efforts around global employee engagement, sustainability, and more.</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
<nav-dropdown id="dropdown-resources" role="group" aria-label="Resources">
<toggle-details>
<label>
<h2>Resources</h2>
<input type="checkbox">
</label>
<details-content>
<article dropdown-column="nav_resources_resources">
<toggle-details>
<label>
<h3>Resources</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/resources/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_library"
cp-set="link leaf-link" >Library</a><a
href="/blog/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_blog"
cp-set="link leaf-link" >Blog</a><a
href="/demo/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_demo"
cp-set="link leaf-link" >Demos</a><a
href="/resources/?type=webinar"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_webinars"
cp-set="link leaf-link" >Webinars</a><a
href="/events/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_events"
cp-set="link leaf-link" >Events</a><a
href="/resources/?type=ebook"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_resources_ebooks"
cp-set="link leaf-link" >Ebooks</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_solutions_customers">
<toggle-details>
<label>
<h3>Customer Stories</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/customer/tui/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_tui"
cp-set="link leaf-link" >TUI</a><a
href="/customer/zoom-video-communications/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_zoom"
cp-set="link leaf-link" >Zoom</a><a
href="/customer/spotify-backstage/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_spotify"
cp-set="link leaf-link" >Spotify</a><a
href="/customer/draftkings/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_draftkings"
cp-set="link leaf-link" >DraftKings</a><a
href="/customer/australian-bank/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_australian-bank"
cp-set="link leaf-link" >Australian Bank</a><a
href="/customer/vodafone/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_vodafone"
cp-set="link leaf-link" >Vodafone</a><a
href="/customer/fox/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_fox"
cp-set="link leaf-link" >Fox Corporation</a><a
href="/customers/"
data-track-event="nav-clicked-v4"
data-track-props="nav_solutions_customer_all-customers"
cp-set="link leaf-link" >See All Customers</a>
</details-content>
</toggle-details>
</article>
<article dropdown-column="nav_resources_learning">
<toggle-details>
<label>
<h3>Learning</h3>
<input type="checkbox">
</label>
<details-content>
<a
href="/prompt-library/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_use_case_library"
cp-set="link leaf-link" >Template and Prompt Library</a><a
href="https://university.pagerduty.com"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_resources_learning_pd-university"
cp-set="link leaf-link" >PagerDuty University</a><a
href="https://community.pagerduty.com/"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_resources_learning_community"
cp-set="link leaf-link" >Community</a><a
href="/ops-guides/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_support_ops-guides"
cp-set="link leaf-link" >Ops Guides</a><a
href="https://support.pagerduty.com/"
target="_blank" data-track-event="nav-clicked-v4"
data-track-props="nav_resources_support_knowledge-base"
cp-set="link leaf-link" >Knowledge Base</a>
</details-content>
</toggle-details>
</article>
<article side-panel=""> <a
href="/resources/news-announcements/video/pagerduty-on-tour-video-content/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_feature-highlight_pagerduty-on-tour"
> <nav-card cp-set="card img-card">
<card-header>
<img
src="https://www.pagerduty.com/cdn-cgi/image/f=auto,w=720/https://cdn.pagerduty.com/wp-content/uploads/2025/01/pdot-resource-thumbnail.png"
alt="Get on-demand insights on AI-first operations."
width=""
height="185"
loading="lazy"
>
</card-header>
<card-body>
<h2>PagerDuty on Tour</h2>
<p>Get on-demand insights on AI-first operations.</p>
</card-body>
<card-footer>
➔
</card-footer>
</nav-card>
</a> <nav-card cp-set="card cta-card">
<card-header>
Have a question? We&#039;re here to help.
</card-header>
<card-body>
</card-body>
<card-footer>
<a
href="/contact-us/"
data-track-event="nav-clicked-v4"
data-track-props="nav_resources_bottom-bar_contact-us"
cp-set="link btn-primary" >Contact Us</a>
</card-footer>
</nav-card>
</article>
</details-content>
</toggle-details>
</nav-dropdown>
</nav-dropdowns>
</nav>
<script>
// Check if window.pd is undefined or null, then assign it an empty object
if (typeof window.pd === 'undefined' || window.pd === null) {
window.pd = {};
}
// Check if window.pd.nav is undefined or null, then assign it the specified object
if (typeof window.pd.nav === 'undefined' || window.pd.nav === null) {
window.pd.nav = { breakpoint: "1080px" };
}
</script>
<script async src="/wp-content/themes/citizens-band/js/build/navigation-v4.min.js?ver=fd8a71ccd0c4261e5fbd768e5e77919d54c631fe"></script>
<main >
<section data-track-organism="hero"
class="grid-container px-glg-md
relative overflow-hidden
bg-transparent
"
id="hero"
>
<div class="absolute inset-0 -mx-glg-md pointer-events-none">
<div class="absolute inset-0 pointer-events-none" style="-webkit-mask-image: linear-gradient(black 80%, transparent 100%); mask-image: linear-gradient(black 80%, transparent 100%);">
<div class="absolute inset-0 overflow-hidden pointer-events-none">
<div class="dark:hidden absolute inset-0"
style="background: linear-gradient(to right bottom, rgb(249, 250, 251), rgb(255, 255, 255), rgb(243, 244, 246)); z-index: -20;">
</div>
<div class="hidden dark:block absolute inset-0"
style="background: linear-gradient(to left bottom, rgb(51, 51, 51), rgb(17, 17, 17)); z-index: -20;">
</div>
<div class="absolute -z-[18] pointer-events-none"
style="top: -10%;
left: 50%;
transform: translateX(-50%);
width: 1000px;
height: 600px;
background: radial-gradient(rgba(59, 130, 246, 0.25) 0%, transparent 70%);
filter: blur(60px);">
</div>
<div class="absolute -z-[18] pointer-events-none"
style="top: 150px;
left: 50%;
transform: translateX(-50%);
width: 1000px;
height: 600px;
background: radial-gradient(rgba(16, 185, 129, 0.2) 0%, transparent 70%);
filter: blur(80px);">
</div>
</div>
</div>
</div>
<div class="
row-start-1 order-1
col-start-main-start
col-end-main-end
md:col-end-main-1/2
py-glg-xl relative z-10 text-gray-xdark dark:text-gray-xlight">
<div class="z-content relative ">
<ul class='flex flex-wrap pl-0'><li class="text-sm flex items-center"><a class="font-bold hover:underline cursor-pointer" href="/">PagerDuty</a> <div class="px-gut">/</div>
</li>
<li class="text-sm flex items-center"><a class="font-bold hover:underline cursor-pointer" href="/blog">Blog</a> <div class="px-gut">/</div>
</li>
<li class="text-sm flex items-center"><a class="font-bold hover:underline cursor-pointer" href="https://www.pagerduty.com/blog/category/uncategorized/">Uncategorized</a> <div class="px-gut">/</div>
</li>
<li class="text-sm flex items-center"><div class="font-normal inline-block">Stepping Up to the Plate: A Story About Being On-Call</div></li>
</ul>
</div>
<section class="cms "
>
<h1>
Blog
</h1></section>
</div>
</section>
<section id="nav-categories" class="grid-container px-glg-md bg-gray-light">
<div class="col-start-main-start col-end-main-end flex flex-wrap justify-center gap-x-gut sm:gap-x-2gut overflow-x-hidden my-gmd-base">
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/blog/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;All&#x20;Blogs&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;blog&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
All Blogs
</div>
</a>
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/eng/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Engineering&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;eng&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
Engineering
</div>
</a>
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/blog/category/product/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Product&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;blog&#x5C;&#x2F;category&#x5C;&#x2F;product&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
Product
</div>
</a>
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/blog/category/integrations/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Integrations&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;blog&#x5C;&#x2F;category&#x5C;&#x2F;integrations&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
Integrations
</div>
</a>
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/blog/category/insights/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Best&#x20;Practices&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;blog&#x5C;&#x2F;category&#x5C;&#x2F;insights&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
Best Practices
</div>
</a>
<a
class="hover:no-underline font-normal text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded text-base px-0 py-gmd-base pb-0 pt-0 text-sm sm:text-base uppercase !text-nowrap text-green-dark hover:!text-green"
href="/blog/category/announcements/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Announcements&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;pb-0&#x20;pt-0&#x20;text-sm&#x20;sm&#x3A;text-base&#x20;uppercase&#x20;&#x21;text-nowrap&#x20;text-green-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;blog&#x5C;&#x2F;category&#x5C;&#x2F;announcements&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
<div class="pointer-events-none">
Announcements
</div>
</a>
</div>
</section>
<section class="grid-container px-glg-md py-glg-md">
<div class="col-start-main-start col-end-main-end grid grid-cols-5">
<div class="col-span-full md:col-span-4 flex flex-col gap-2gut md:mr-8gut">
<div class="cms flex flex-col gap-gut">
<h1 class="text-xl sm:text-3xl text-pretty">Stepping Up to the Plate: A Story About Being On-Call</h1>
<div class="flex flex-col gap-gut/2">
<span>by <a href="https://www.pagerduty.com/blog/author/ililles/">Isabel Lilles</a></span>
<span class="text-sm">
August 18, 2017
<span class="font-normal">|</span> 6 min read
</span>
</div>
<div class="max-w-[75ch] break-words">
<h2>The Alert</h2>
<p><span style="font-weight: 400;">A few weeks ago, I went to my first baseball game. The San Francisco Giants were playing the San Diego Padres at the AT&amp;T park, and my relatives had an extra ticket for me. I met my relatives at the front entrance of the park, and when we entered I took the whole spectacle in: the big LED lights, the endless rows, the infinite hallway of food stalls. After gathering the necessary garlic fries and chicken tenders, we made our way to our seats. </span></p>
<p><span style="font-weight: 400;">The Giants make three runs in the first inning, and the whole stadium was electric with excitement. But the sixth inning, the lead had flipped, and the Padres were beating the Giants by three runs. Tensions were high in the ballpark, with the few fans clad in blue getting louder and louder, while those sporting orange grew silent. </span></p>
<p><span style="font-weight: 400;">The Ghirardelli man was making his rounds, and my cousin flagged him down to grab us some hot chocolate. He makes his way to our row, pours a cup and passes it down to me. My hands grab the cup — and then my phone goes off. I’m startled by the loud ring and vibration, and the cup of hot chocolate slips from my hands. My cousin sitting beside me catches it, though my jeans take some stains. The spectators behind us complain, telling me to silence my phone. My phone </span><i><span style="font-weight: 400;">was</span></i><span style="font-weight: 400;"> on silent though. I had configured it to only make a sound if it was an alert from PagerDuty. </span></p>
<blockquote><p><span style="font-weight: 400;">“Hold that for me, there’s something I have to do,” I tell her. </span></p>
<p><span style="font-weight: 400;">“You okay? What’s wrong?” My cousin asks. </span></p>
<p><span style="font-weight: 400;">“There’s been an incident, I need to go.”</span></p></blockquote>
<p><span style="font-weight: 400;">I grab my headphones from my purse, stand up, push my way past the legs of the seated spectators of row three, and run up the stairs. </span></p>
<h2>The Response</h2>
<p><span style="font-weight: 400;">I roamed around trying to find a private place to take the call, but everywhere I went the speakers blared and the cheers reverberated throughout the stadium. At the end of the food hall, I spot the illuminated sign and book it into the bathroom. The acoustics only amplified the crowd’s jeering, but I was running out of time. I pick the farthest stall from the entrance, put the toilet seat down, plug my headphones in and join the call. I mute my microphone, I did not want the background noise to bother anybody. I was the third person to join the call, and I entered mid-conversation. </span></p>
<blockquote><p><span style="font-weight: 400;">“We’re waiting for the on-call member from the EM team,” a voice says. </span></p>
<p><span style="font-weight: 400;">“All right, who is the EM on-call?” another asks.</span></p>
<p><span style="font-weight: 400;">“I’m not sure. We’ll just wait and-” the first voice is interrupted. </span></p>
<p><span style="font-weight: 400;">“Hello?” A third voice. </span></p>
<p><span style="font-weight: 400;">“Hi there,” someone replies. </span></p>
<p><span style="font-weight: 400;">“Hi, this the EM on-call.” </span></p>
<p><span style="font-weight: 400;">“Hello, what’s the situation, and what’s your status on resolving it?” </span></p>
<p><span style="font-weight: 400;">“I already resolved it, but let me get on the portal to make sure everything’s okay.”</span></p></blockquote>
<p><span style="font-weight: 400;">“What!” I yell in disbelief. I cover my mouth, then realized (with relief) that they could not hear me. It had only been two minutes since the initial alert was sent, and the <a href="https://www.pagerduty.com/resources/ebook/on-call-guide/">on-call engineer</a> had already solved the incident before joining the call. In the next few minutes, the three voices started rattling off numbers and analyzing metrics. While I had no idea what any of it meant, I took it from the calm tone of their voices and lack of swearing that we were out of any sort of trouble. </span></p>
<blockquote><p><span style="font-weight: 400;">“Yeah, it’s back to normal now.”</span></p>
<p><span style="font-weight: 400;">“Awesome. Do you have any reason to think this will happen again?”</span></p>
<p><span style="font-weight: 400;">“No, I don’t think that this will come up again, but I will keep an eye out.” </span></p>
<p><span style="font-weight: 400;">“All right then. Well, thanks for handling this.” </span></p>
<p><span style="font-weight: 400;">“No problem, thank you everybody for being here. Goodbye.” </span></p>
<p><span style="font-weight: 400;">“Goodbye, have a good weekend.”</span></p></blockquote>
<p><span style="font-weight: 400;">The conference call ends, and I look at my phone screen. 8 minutes and 38 seconds. 8 minutes to resolve an incident, or to talk about it anyway. I sat there in the bathroom stall, dumbfounded. I come out of the stall to wash my hands, and noticed in the mirror that I had not attended to the dark hot chocolate stains on my jeans. </span></p>
<p><span style="font-weight: 400;">As I start trying to wipe the splotches away, I realize how grossly under prepared I was for what had happened. I was stressed and flustered, and I was only shadowing. One, I did not have my laptop with me. Two, my phone was on 15% charge. Three, I had one too many beers I doubt I could have solved any sort of technical problem, let alone explain what I was solving to someone else. If I were the on-call engineer, I would have struck out. I would have let my team down. </span></p>
<h2><b>The Post-Mortem</b></h2>
<p><span style="font-weight: 400;">That evening, the Giants came back in the bottom of the ninth inning, and I realized that being on-call is somewhat like baseball. Specifically, being on-call is like being the batter when your team has two outs, has third base filled, and is down by one point at the bottom of the ninth inning. In that moment, the team’s success rides on you and you alone. In front of you, you have teammates on the bases, and their success is entirely dependent on yours. Behind you, you have the rest of the team in the dugout, waiting to see whether you fail or fly. </span></p>
<p><span style="font-weight: 400;">The batter swings and the ball is in play. That was when it clicked. With PagerDuty, the on-call engineer is no longer the lone batter, and is instead one of the players on the field. With PagerDuty, being on-call ceases to be an individual endeavor: it becomes a team sport. Instead of the on-call engineer having to sift through thousands of alerts to find the problem and solve it on his own, he had a team to support him, and a central line in which they could <a href="https://www.pagerduty.com/resources/webinar/chatops-collaboration">communicate</a>, and a platform that <a href="https://www.pagerduty.com/resources/webinar/triage-noise-reduction">filtered out all the unnecessary noise</a>. When the ball is in play they assess the situation, they pass it around to who is best positioned to solve the problem, all with the common goal of resolving the issue before it shows up on the customer’s screen. </span></p>
<p><span style="font-weight: 400;">PagerDuty’s platform goes beyond making sure that the <a href="https://www.pagerduty.com/ty/infographic/cost-digital-downtime/">customer’s digital experience</a> is seamless and smooth: it makes the <a href="https://www.pagerduty.com/resources/ebook/on-call-guide/">on-call experience</a> less stressful, less uncertain and less overwhelming. </span></p>
<p><span style="font-weight: 400;">I do not have a technical background in engineering or computer science, nor am I a huge sports fan, so I find it humorously ironic that I was able to make sense of both these things by putting them together. </span></p>
</div>
</div>
<div class="flex flex-col gap-gut">
<div class="flex flex-wrap gap-gut/2">
<a class="flex items-center rounded border border-green hover:bg-green transition"
href="https://www.pagerduty.com/blog/tag/on-call/"
target="_self"
rel="nofollow">
<span class="text-green hover:text-white text-sm px-gut/2 py-1">
On-call
</span>
</a>
</div>
<div class="get-social">
<div class="flex gap-gut items-end">
<a class="flex flex-col text-green hover:text-green-dark transition" href="http://www.twitter.com/intent/tweet?url=https://www.pagerduty.com/blog/uncategorized/intern-insights-on-call-experience/&amp;text=Stepping%20Up%20to%20the%20Plate%3A%20A%20Story%20About%20Being%20On-Call%20%7C%20The%20Alert%20A%20few%20weeks%20ago%2C%20I%20went%20to%20my%20first%20baseball%20game.%20The%20San%20Francisco%20Giants%20were%20playing%20the%20San%20Diego%20Padres%20at%20the...&amp;via=PagerDuty"
onclick="javascript:window.open(this.href,'', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;">
<svg viewBox="0 0 31.64 28.6" width="24"><g><path fill="currentColor" d="M24.91,0h4.85l-10.6,12.11,12.47,16.48h-9.76l-7.65-10-8.75,10H.62l11.34-12.96L0,0h10.01l6.91,9.14L24.91,0ZM23.21,25.69h2.69L8.55,2.75h-2.88l17.55,22.94Z" stroke-width="0"/></g><title>X</title></svg>
</a>
<a class="flex flex-col text-green hover:text-green-dark transition" href="http://www.facebook.com/dialog/share?href=https://www.pagerduty.com/blog/uncategorized/intern-insights-on-call-experience/&amp;display=popup&amp;app_id=280023502328575"
onclick="javascript:window.open(this.href,'', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 512" width="17">
<path fill="currentColor" d="M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z"/>
<title>Facebook</title></svg>
</a>
<a class="flex flex-col text-green hover:text-green-dark transition" href="http://www.linkedin.com/shareArticle?mini=true&amp;url=https://www.pagerduty.com/blog/uncategorized/intern-insights-on-call-experience/&amp;title=Stepping%20Up%20to%20the%20Plate%3A%20A%20Story%20About%20Being%20On-Call&amp;summary=The%20Alert%20A%20few%20weeks%20ago%2C%20I%20went%20to%20my%20first%20baseball%20game.%20The%20San%20Francisco%20Giants%20were%20playing%20the%20San%20Diego%20Padres%20at%20the...&amp;source=PagerDuty"
onclick="javascript:window.open(this.href,'', 'menubar=no,toolbar=no,resizable=yes,scrollbars=yes,height=600,width=600');return false;">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 447.98" width="25"><g id="uuid-d2409c1b-2dee-4d1f-8709-49aa5d8499fb"><path d="M100.28,447.98H7.4V148.88h92.88v299.1ZM53.79,108.08C24.09,108.08,0,83.48,0,53.78,0,24.07,24.09,0,53.8,0c29.7,0,53.78,24.08,53.78,53.78,0,29.7-24.1,54.3-53.79,54.3ZM447.9,447.98h-92.68v-145.6c0-34.7-.7-79.2-48.29-79.2s-55.69,37.7-55.69,76.7v148.1h-92.78V148.88h89.08v40.8h1.3c12.4-23.5,42.69-48.3,87.88-48.3,94,0,111.28,61.9,111.28,142.3v164.3h-.1Z" fill="currentColor" stroke-width="0"/></g><title>LinkedIn</title></svg>
</a>
</div>
</div>
</div>
<div class="flex flex-col gap-2gut mt-2gut">
<h4 class="text-lg text-pretty">You may also love these...</h2>
<div class="flex flex-wrap gap-2gut">
<article class="flex flex-col gap-gut/2 sm:gap-gut w-full sm:w-[300px]">
<div>
<a href="https://www.pagerduty.com/blog/uncategorized/servicenow-runs-your-it-pagerduty-makes-sure-it-never-stops/">
<img
width="300"
height="300"
class="aspect-square !max-w-full w-full sm:!max-w-[300px] sm:w-[300px] sm:h-[300px] object-cover rounded hover:shadow-lg transition-all"
alt=""
src="https://cdn.pagerduty.com/wp-content/uploads/2026/06/ServiceNow-PagerDuty-3-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=360/wp-content/uploads/2026/06/ServiceNow-PagerDuty-3-1024x1024.png 360w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=720/wp-content/uploads/2026/06/ServiceNow-PagerDuty-3-1024x1024.png 720w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080/wp-content/uploads/2026/06/ServiceNow-PagerDuty-3-1024x1024.png 1080w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1440/wp-content/uploads/2026/06/ServiceNow-PagerDuty-3-1024x1024.png 1440w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2026/06/ServiceNow-PagerDuty-3-1024x1024.png 2160w" loading="lazy" onerror="onImageError.call(this)"
>
</a>
</div>
<div class="flex flex-col">
<span class="text-sm uppercase">
<a class="text-gray-dark hover:text-green hover:underline" href="https://www.pagerduty.com/blog/category/uncategorized/">Uncategorized</a> </span>
<h5 class="text-md sm:text-base sm:mt-gut/2">
<a href="https://www.pagerduty.com/blog/uncategorized/servicenow-runs-your-it-pagerduty-makes-sure-it-never-stops/" class="text-green hover:text-green-dark transition-all">ServiceNow Runs Your IT. PagerDuty Makes Sure It Never Stops.</a>
</h5>
</div>
</article>
<article class="flex flex-col gap-gut/2 sm:gap-gut w-full sm:w-[300px]">
<div>
<a href="https://www.pagerduty.com/blog/product/the-path-to-autonomous-operations-pagerduty-spring-26-release/">
<img
width="300"
height="300"
class="aspect-square !max-w-full w-full sm:!max-w-[300px] sm:w-[300px] sm:h-[300px] object-cover rounded hover:shadow-lg transition-all"
alt=""
src="https://cdn.pagerduty.com/wp-content/uploads/2026/03/2-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=360/wp-content/uploads/2026/03/2-1024x1024.png 360w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=720/wp-content/uploads/2026/03/2-1024x1024.png 720w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080/wp-content/uploads/2026/03/2-1024x1024.png 1080w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1440/wp-content/uploads/2026/03/2-1024x1024.png 1440w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2026/03/2-1024x1024.png 2160w" loading="lazy" onerror="onImageError.call(this)"
>
</a>
</div>
<div class="flex flex-col">
<span class="text-sm uppercase">
<a class="text-gray-dark hover:text-green hover:underline" href="https://www.pagerduty.com/blog/category/announcements/">Announcements</a>, <a class="text-gray-dark hover:text-green hover:underline" href="https://www.pagerduty.com/blog/category/product/">Product</a>, <a class="text-gray-dark hover:text-green hover:underline" href="https://www.pagerduty.com/blog/category/uncategorized/">Uncategorized</a> </span>
<h5 class="text-md sm:text-base sm:mt-gut/2">
<a href="https://www.pagerduty.com/blog/product/the-path-to-autonomous-operations-pagerduty-spring-26-release/" class="text-green hover:text-green-dark transition-all">The Path to Autonomous Operations: PagerDuty Spring 26 Release</a>
</h5>
</div>
</article>
<article class="flex flex-col gap-gut/2 sm:gap-gut w-full sm:w-[300px]">
<div>
<a href="https://www.pagerduty.com/blog/uncategorized/saleslofts-drift-integration-security-incident-impacting-some-pagerduty-salesforce-data/">
<img
width="300"
height="300"
class="aspect-square !max-w-full w-full sm:!max-w-[300px] sm:w-[300px] sm:h-[300px] object-cover rounded hover:shadow-lg transition-all"
alt=""
src="https://cdn.pagerduty.com/wp-content/uploads/2025/06/Copy-of-blog-tile-templates-1600x1600-1-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=360/wp-content/uploads/2025/06/Copy-of-blog-tile-templates-1600x1600-1-1024x1024.png 360w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=720/wp-content/uploads/2025/06/Copy-of-blog-tile-templates-1600x1600-1-1024x1024.png 720w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080/wp-content/uploads/2025/06/Copy-of-blog-tile-templates-1600x1600-1-1024x1024.png 1080w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1440/wp-content/uploads/2025/06/Copy-of-blog-tile-templates-1600x1600-1-1024x1024.png 1440w,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,fit=scale-down,w=1080,dpr=2/wp-content/uploads/2025/06/Copy-of-blog-tile-templates-1600x1600-1-1024x1024.png 2160w" loading="lazy" onerror="onImageError.call(this)"
>
</a>
</div>
<div class="flex flex-col">
<span class="text-sm uppercase">
<a class="text-gray-dark hover:text-green hover:underline" href="https://www.pagerduty.com/blog/category/uncategorized/">Uncategorized</a> </span>
<h5 class="text-md sm:text-base sm:mt-gut/2">
<a href="https://www.pagerduty.com/blog/uncategorized/saleslofts-drift-integration-security-incident-impacting-some-pagerduty-salesforce-data/" class="text-green hover:text-green-dark transition-all">Salesloft’s Drift Integration Security Incident Impacting Some PagerDuty Salesforce Data</a>
</h5>
</div>
</article>
</div>
</div>
</div>
<aside class="hidden col-span-1 md:flex flex-col gap-2gut">
<div class="flex flex-col justify-center gap-4">
<a
class="hover:no-underline font-normal cta justify-center items-center align-middle transition-all duration-200 text-center disabled:opacity-50 disabled:bg-transparent border-2 hover:disabled:bg-transparent
rounded text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-gray-xdark text-green hover:text-white hover:bg-green dark:hover:bg-white border-green border-solid dark:border-white hover:border-green hover:disabled:border-green inline-flex rounded text-base px-glg-lg py-gmd-base "
href="/demo/?type=blog"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Watch&#x20;demo&quot;,&quot;variant&quot;&#x3A;&quot;stroke&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;demo&#x5C;&#x2F;&#x3F;type&#x3D;blog&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
Watch demo
</a>
</div>
<div class="flex flex-col justify-center gap-4 ">
<a
class="hover:no-underline font-normal cta justify-center items-center align-middle transition-all duration-200 text-center disabled:opacity-50 border-2 text-white disabled:text-white bg-green
disabled:bg-green hover:bg-green-dark border-green border-solid hover:border-green-dark hover:disabled:border-green inline-flex rounded text-base px-glg-lg py-gmd-base "
href="/contact-us/"
target="_self"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Contact&#x20;Us&quot;,&quot;variant&quot;&#x3A;&quot;fill&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;none&quot;,&quot;shape&quot;&#x3A;&quot;default&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;href&quot;&#x3A;&quot;&#x5C;&#x2F;contact-us&#x5C;&#x2F;&quot;,&quot;target&quot;&#x3A;&quot;_self&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;&quot;&#x7D;"
>
Contact Us
</a>
</div>
<div class="flex flex-col gap-4">
<h3 class="text-md">Popular Integrations</h3>
<div class="flex flex-col gap-4 ">
<a href="https://support.pagerduty.com/docs/aws-cloudwatch-integration-guide" class="int-link bg-white shadow hover:shadow-md rounded flex flex-col border-gray-xlight border-1 transition hover:-translate-y-1 motion-reduce:transition-none motion-reduce:transform-none">
<div class="int-name bg-gray-xlight dark:bg-gray-xdark border-gray-light border-b-1 rounded-t flex items-center p-2 flex-grow">
Amazon CloudWatch
</div>
<div class="flex flex-col">
<div class="p-gut h-7gut flex items-center flex-grow">
<img width="100" class="mx-auto int-image max-w-[50%] max-h-[95%] object-contain" loading="lazy" src="https://cdn.pagerduty.com/wp-content/uploads/2019/01/aws_logo_centered.svg" alt="" />
</div>
<div class="int-badges flex h-3gut p-gut border-gray-xlight border-t-1 items-center">
<span class="text-green">
<svg xmlns="http://www.w3.org/2000/svg" width="25px" height="25px" x="0" y="0" version="1.1" viewBox="0 0 50 50" xml:space="preserve"><title>PagerDuty Built and Supported</title><g><g><g><g><g><g><path fill="currentColor" d="M23.4.7l-3 3-3.2-1.4c-1.2-.5-2.5 0-3 1.2l-1.4 3.2H8.9c-1.3 0-2.3 1-2.3 2.3v3.8l-3.3 1.4c-1.2.5-1.7 1.8-1.2 3l1.4 3.3-2.8 2.8c-.9.9-.9 2.3 0 3.2l.2.1L3.6 29l-1.5 4c-.4 1.2.1 2.4 1.3 2.9l3.4 1.4v3.8c0 1.3 1 2.3 2.3 2.3h3.8l1.4 3.4c.5 1.1 1.8 1.7 2.9 1.2l4.1-1.5 2.1 2.5c.8 1 2.3 1.1 3.2.3l.3-.3 2.1-2.5 4.1 1.5c1.1.4 2.4-.1 2.9-1.2l1.4-3.4h3.8c1.3 0 2.3-1 2.3-2.3v-3.8l3.4-1.4c1.1-.5 1.7-1.8 1.3-2.9l-1.7-4 2.7-2.3c1-.8 1.1-2.2.3-3.2l-.1-.2-2.8-2.8 1.4-3.3c.5-1.2-.1-2.5-1.2-3l-3.3-1.4V9c0-1.3-1-2.3-2.3-2.3h-3.8L36 3.5c-.5-1.2-1.9-1.7-3-1.2l-3.2 1.4-3-3c-1-.9-2.5-.9-3.4 0z"/></g></g></g></g></g></g><g><path fill="#FFFFFF" d="M18.1 28.6H21V34h-2.9zM29.2 14.9c-1.6-.8-2.7-1-5.3-1h-5.8v12.2h5.8c2.3 0 4-.1 5.5-1.2 1.7-1.1 2.5-2.9 2.5-5 .1-2.3-1-4.1-2.7-5zm-4.6 8.6H21v-7h3.3c3 0 4.6 1 4.6 3.5s-1.9 3.5-4.3 3.5z"/></g></svg>
</span>
</div>
</div>
</a>
<a href="https://support.pagerduty.com/docs/slack-integration-guide" class="int-link bg-white shadow hover:shadow-md rounded flex flex-col border-gray-xlight border-1 transition hover:-translate-y-1 motion-reduce:transition-none motion-reduce:transform-none">
<div class="int-name bg-gray-xlight dark:bg-gray-xdark border-gray-light border-b-1 rounded-t flex items-center p-2 flex-grow">
Slack Integration Guide
</div>
<div class="flex flex-col">
<div class="p-gut h-7gut flex items-center flex-grow">
<img width="100" class="mx-auto int-image max-w-[50%] max-h-[95%] object-contain" loading="lazy" src="https://cdn.pagerduty.com/wp-content/uploads/2019/01/slack_mark.svg" alt="" />
</div>
<div class="int-badges flex h-3gut p-gut border-gray-xlight border-t-1 items-center">
<span class="text-green">
<svg xmlns="http://www.w3.org/2000/svg" width="25px" height="25px" x="0" y="0" version="1.1" viewBox="0 0 50 50" xml:space="preserve"><title>PagerDuty Built and Supported</title><g><g><g><g><g><g><path fill="currentColor" d="M23.4.7l-3 3-3.2-1.4c-1.2-.5-2.5 0-3 1.2l-1.4 3.2H8.9c-1.3 0-2.3 1-2.3 2.3v3.8l-3.3 1.4c-1.2.5-1.7 1.8-1.2 3l1.4 3.3-2.8 2.8c-.9.9-.9 2.3 0 3.2l.2.1L3.6 29l-1.5 4c-.4 1.2.1 2.4 1.3 2.9l3.4 1.4v3.8c0 1.3 1 2.3 2.3 2.3h3.8l1.4 3.4c.5 1.1 1.8 1.7 2.9 1.2l4.1-1.5 2.1 2.5c.8 1 2.3 1.1 3.2.3l.3-.3 2.1-2.5 4.1 1.5c1.1.4 2.4-.1 2.9-1.2l1.4-3.4h3.8c1.3 0 2.3-1 2.3-2.3v-3.8l3.4-1.4c1.1-.5 1.7-1.8 1.3-2.9l-1.7-4 2.7-2.3c1-.8 1.1-2.2.3-3.2l-.1-.2-2.8-2.8 1.4-3.3c.5-1.2-.1-2.5-1.2-3l-3.3-1.4V9c0-1.3-1-2.3-2.3-2.3h-3.8L36 3.5c-.5-1.2-1.9-1.7-3-1.2l-3.2 1.4-3-3c-1-.9-2.5-.9-3.4 0z"/></g></g></g></g></g></g><g><path fill="#FFFFFF" d="M18.1 28.6H21V34h-2.9zM29.2 14.9c-1.6-.8-2.7-1-5.3-1h-5.8v12.2h5.8c2.3 0 4-.1 5.5-1.2 1.7-1.1 2.5-2.9 2.5-5 .1-2.3-1-4.1-2.7-5zm-4.6 8.6H21v-7h3.3c3 0 4.6 1 4.6 3.5s-1.9 3.5-4.3 3.5z"/></g></svg>
</span>
</div>
</div>
</a>
</div>
</div>
<div class="flex flex-col gap-4">
<h3 class="text-md">Popular Pages</h3>
<div class="flex flex-col gap-4">
<a href="/operations-cloud/" class="group flex items-center gap-2">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
<h4 class="text-green group-hover:text-green-dark transition">Operations Cloud</h4>
</a>
<a href="/platform/incident-management/" class="group flex items-center gap-2">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
<h4 class="text-green group-hover:text-green-dark transition">Incident Management</h4>
</a>
<a href="/platform/automation/" class="group flex items-center gap-2">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
<h4 class="text-green group-hover:text-green-dark transition">Automation</h4>
</a>
<a href="/resources/" class="group flex items-center gap-2">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="text-green group-hover:text-green-dark transition"><line x1="5" y1="12" x2="19" y2="12"/><polyline points="12 5 19 12 12 19"/></svg>
<h4 class="text-green group-hover:text-green-dark transition">Resources</h4>
</a>
</div>
</div>
<div class="flex flex-col gap-4">
<h3 class="text-md">Popular Posts</h3>
<div class="flex flex-col gap-4">
<a href="https://www.pagerduty.com/blog/product/the-path-to-autonomous-operations-pagerduty-spring-26-release/" class="group flex flex-col gap-2">
<img
width="150"
height="150"
class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
alt=""
src="https://cdn.pagerduty.com/wp-content/uploads/2026/03/2-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/03/2-1024x1024.png 1x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/03/2-1024x1024.png 2x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/03/2-1024x1024.png 3x" loading="lazy" onerror="onImageError.call(this)"
>
<h4 class="text-gray-dark group-hover:text-green transition">The Path to Autonomous Operations: PagerDuty Spring 26 Release</h4>
</a>
<a href="https://www.pagerduty.com/blog/company/pagerduty-ringing-nyse-closing-bell/" class="group flex flex-col gap-2">
<img
alt="PagerDuty ringing the closing bell July 22, 2026"
width="150"
height="150"
class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
alt="PagerDuty ringing the closing bell July 22, 2026"
src="https://cdn.pagerduty.com/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 1x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 2x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/07/PD-CB-Photo-20260722-KK-PRESS-007-1024x683.jpg 3x" loading="lazy" onerror="onImageError.call(this)"
>
<h4 class="text-gray-dark group-hover:text-green transition">Celebrating a Baton Pass at the NYSE&#8217;s Closing Bell</h4>
</a>
<a href="https://www.pagerduty.com/blog/chatops/pagerdutys-slack-app-new-incident-management-capabilities/" class="group flex flex-col gap-2">
<img
width="150"
height="150"
class="w-1/2 aspect-square object-cover rounded group-hover:shadow-lg transition-all"
alt=""
src="https://cdn.pagerduty.com/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png" srcset="https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=1/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 1x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=2/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 2x,
https://cdn.pagerduty.com/cdn-cgi/image/f=auto,w=150,h=150,fit=cover,dpr=3/wp-content/uploads/2026/05/4-line-title-1-1-1024x1024.png 3x" loading="lazy" onerror="onImageError.call(this)"
>
<h4 class="text-gray-dark group-hover:text-green transition">PagerDuty&#8217;s Slack App: New Incident Management Capabilities</h4>
</a>
</div>
</div>
<div class="flex flex-col justify-center gap-4">
<form action="/blog/" method="GET" class="inline-flex">
<label class="form-element bg-white border-2 border-gray-light dark:border-gray-dark dark:text-gray-dark stroke-gray-dark flex items-center
gap-gut/2 p-gut/2 flex-grow"><input name="s" class="flex-1 bg-none outline-none text-sm !text-base" placeholder="Search" type="text" autocomplete="off"></label>
<button
class=" text-pretty cta justify-center items-center align-middle transition-all duration-200
!font-bold
text-left
disabled:opacity-50 border-2 border-transparent bg-transparent hover:disabled:border-transparent
hover:disabled:bg-transparent text-green disabled:text-green dark:text-white dark:disabled:text-white dark:hover:text-white dark:text-white dark:hover:text-white dark:hover:text-opacity-75 hover:text-green-dark group-hover/button:text-green-dark group-hover/button:dark:text-gray-light hover:text-green-dark inline-flex rounded-full text-base w-3gut h-3gut !text-gray-dark hover:!text-green"
aria-label="Search"
type="submit"
data-track-event="Button Clicked" data-track-props="&#x7B;&quot;text&quot;&#x3A;&quot;Search&quot;,&quot;variant&quot;&#x3A;&quot;ghost&quot;,&quot;size&quot;&#x3A;&quot;default&quot;,&quot;bgColor&quot;&#x3A;&quot;default&quot;,&quot;primary&quot;&#x3A;true,&quot;iconDir&quot;&#x3A;&quot;right&quot;,&quot;shape&quot;&#x3A;&quot;icon&quot;,&quot;disabled&quot;&#x3A;false,&quot;fullWidth&quot;&#x3A;false,&quot;video&quot;&#x3A;null,&quot;attributes&quot;&#x3A;&#x7B;&quot;class&quot;&#x3A;&quot;&#x21;text-gray-dark&#x20;hover&#x3A;&#x21;text-green&quot;,&quot;type&quot;&#x3A;&quot;submit&quot;&#x7D;,&quot;iconName&quot;&#x3A;&quot;search&quot;&#x7D;"
>
<div class="pointer-events-none">
<span class="inline-block pointer-events-none"> <svg xmlns="http://www.w3.org/2000/svg" width="20" height="100%" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" class=""><circle cx="11" cy="11" r="8"/><line x1="21" y1="21" x2="16.65" y2="16.65"/></svg>
</span>
</span>
</div>
</button>
</form>
</div>
<div class="flex flex-col justify-center gap-4">
<select id="category-selector" class="w-full bg-gray-xlight border-2 border-gray-light p-gut/2 text-sm outline-none !text-base"><option label="All Categories" value="no-link"></option><option label="Agile" value="https://www.pagerduty.com/blog/category/agile/"></option><option label="AI" value="https://www.pagerduty.com/blog/category/ai/"></option><option label="AIOps" value="https://www.pagerduty.com/blog/category/aiops/"></option><option label="Americas" value="https://www.pagerduty.com/blog/category/americas/"></option><option label="Analyst Reports" value="https://www.pagerduty.com/blog/category/analyst-reports/"></option><option label="Announcements" value="https://www.pagerduty.com/blog/category/announcements/"></option><option label="Automation" value="https://www.pagerduty.com/blog/category/automation/"></option><option label="Best Practices &amp; Insights" value="https://www.pagerduty.com/blog/category/insights/"></option><option label="ChatOps" value="https://www.pagerduty.com/blog/category/chatops/"></option><option label="CI/CD" value="https://www.pagerduty.com/blog/category/continuous-integration-delivery/"></option><option label="Cloud Operations" value="https://www.pagerduty.com/blog/category/cloud-operations/"></option><option label="Collaboration" value="https://www.pagerduty.com/blog/category/collaboration/"></option><option label="Community" value="https://www.pagerduty.com/blog/category/community/"></option><option label="Company" value="https://www.pagerduty.com/blog/category/company/"></option><option label="Crisis Management" value="https://www.pagerduty.com/blog/category/crisis-management/"></option><option label="Culture" value="https://www.pagerduty.com/blog/category/culture/"></option><option label="Customer Experience" value="https://www.pagerduty.com/blog/category/customer-service/customer-experience/"></option><option label="Customer Service" value="https://www.pagerduty.com/blog/category/customer-service/"></option><option label="Customer Spotlight" value="https://www.pagerduty.com/blog/category/customer-stories/"></option><option label="Customer Support" value="https://www.pagerduty.com/blog/category/customer-support/"></option><option label="Customers" value="https://www.pagerduty.com/blog/category/customers/"></option><option label="DataOps" value="https://www.pagerduty.com/blog/category/dataops-2/"></option><option label="DevOps" value="https://www.pagerduty.com/blog/category/devops/"></option><option label="Digital Operations" value="https://www.pagerduty.com/blog/category/digital-operations/"></option><option label="Digital Transformation" value="https://www.pagerduty.com/blog/category/digital-transformation/"></option><option label="Engineering" value="https://www.pagerduty.com/blog/category/engineering/"></option><option label="Event Management" value="https://www.pagerduty.com/blog/category/event-management/"></option><option label="Events &amp; Community" value="https://www.pagerduty.com/blog/category/events-community/"></option><option label="Financial Services" value="https://www.pagerduty.com/blog/category/financial-services/"></option><option label="Government" value="https://www.pagerduty.com/blog/category/government/"></option><option label="Incident Management &amp; Response" value="https://www.pagerduty.com/blog/category/incident-management-response/"></option><option label="Integrations" value="https://www.pagerduty.com/blog/category/integrations/"></option><option label="ITOps &amp; Modern Ops" value="https://www.pagerduty.com/blog/category/itops/"></option><option label="Monitoring" value="https://www.pagerduty.com/blog/category/monitoring/"></option><option label="News &amp; Announcements" value="https://www.pagerduty.com/blog/category/news-announcements/"></option><option label="Operations Cloud" value="https://www.pagerduty.com/blog/category/operations-cloud/"></option><option label="Outages" value="https://www.pagerduty.com/blog/category/outages/"></option><option label="PagerDuty Brand" value="https://www.pagerduty.com/blog/category/pagerduty-brand/"></option><option label="PagerDuty University" value="https://www.pagerduty.com/blog/category/pagerduty-university/"></option><option label="PD.org" value="https://www.pagerduty.com/blog/category/pd-org/"></option><option label="Process Automation" value="https://www.pagerduty.com/blog/category/process-automation/"></option><option label="Product" value="https://www.pagerduty.com/blog/category/product/"></option><option label="Public Sector" value="https://www.pagerduty.com/blog/category/public-sector/"></option><option label="Retail" value="https://www.pagerduty.com/blog/category/retail/"></option><option label="Security" value="https://www.pagerduty.com/blog/category/security/"></option><option label="Social Impact" value="https://www.pagerduty.com/blog/category/social-impact/"></option><option label="Uncategorized" value="https://www.pagerduty.com/blog/category/uncategorized/"></option><option label="Use Cases &amp; Solutions" value="https://www.pagerduty.com/blog/category/use-cases-solutions/"></option></select>
<script>
const selector = document.getElementById("category-selector");
selector?.addEventListener("change", (e) => {
const url = e.target.value;
if(url && url !== "no-link") {
window.location.href = url;
}
});
</script>
</div>
</aside>
</div>
</section>
</main>
<footer
id="main-footer"
cp-key="main-footer"
>
<nav
id="footer-columns"
cp-key="main-footer-columns"
cp-set="container"
>
<section
id="footer-platform"
cp-key="main-footer-column"
>
<h2
cp-key="column-heading"
cp-set="heading"
>Platform</h2>
<a
href="https://www.pagerduty.com/platform/incident-management/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Incident Management
</a>
<a
href="https://www.pagerduty.com/platform/aiops/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
AIOps
</a>
<a
href="https://www.pagerduty.com/platform/automation/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Automation
</a>
<a
href="https://www.pagerduty.com/platform/business-ops/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Business Operations
</a>
<a
href="https://developer.pagerduty.com/"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
Developer Platform
</a>
<a
href="https://www.pagerduty.com/enterprise/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Enterprise-Class Platform
</a>
<a
href="https://www.pagerduty.com/digital-operations-management/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Digital Operations Management
</a>
<a
href="https://www.pagerduty.com/platform/generative-ai/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Generative AI
</a>
<a
href="https://www.pagerduty.com/whats-new/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
What's New
</a>
</section>
<section
id="footer-solutions"
cp-key="main-footer-column"
>
<h2
cp-key="column-heading"
cp-set="heading"
>Solutions</h2>
<a
href="https://www.pagerduty.com/solutions/incident-management-transformation/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Incident Management Transformation
</a>
<a
href="https://www.pagerduty.com/solutions/operations-center-modernization/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Operations Center Modernization
</a>
<a
href="https://www.pagerduty.com/solutions/automation-coe/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Automation Standardization
</a>
<a
href="https://www.pagerduty.com/solutions/cx-operations/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Customer Experience Operations
</a>
<a
href="https://www.pagerduty.com/solutions/digital-resilience/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Digital Operations Resiliency
</a>
<a
href="https://www.pagerduty.com/solutions/scaled-service-ownership/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Scaled Service Ownership
</a>
<a
href="https://www.pagerduty.com/solutions/remote-location-operations-automation/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Remote-Location Operations
</a>
</section>
<section
id="footer-resources"
cp-key="main-footer-column"
>
<h2
cp-key="column-heading"
cp-set="heading"
>Resources</h2>
<a
href="https://www.pagerduty.com/resources/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Resources Library
</a>
<a
href="https://community.pagerduty.com"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
Community Forum
</a>
<a
href="https://www.pagerduty.com/on-tour/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
PagerDuty On Tour
</a>
<a
href="https://www.pagerduty.com/customers/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Customer Stories
</a>
<a
href="https://www.pagerduty.com/integrations/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Integration Guides
</a>
<a
href="https://www.pagerduty.com/prompt-library/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Automation Library
</a>
<a
href="https://www.pagerduty.com/blog/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Blog
</a>
<a
href="https://www.pagerduty.com/demo/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Watch Demo
</a>
<a
href="https://www.pagerduty.com/request-a-demo/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Request a Demo
</a>
<a
href="https://www.pagerduty.com/use-cases/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Use Cases
</a>
<a
href="https://www.pagerduty.com/events/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Events
</a>
</section>
<section
id="footer-company"
cp-key="main-footer-column"
>
<h2
cp-key="column-heading"
cp-set="heading"
>Company</h2>
<a
href="https://www.pagerduty.com/company/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
About PagerDuty
</a>
<a
href="https://www.pagerduty.com/in-perspective/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Thought Leadership
</a>
<a
href="https://www.pagerduty.com/newsroom/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Newsroom
</a>
<a
href="https://www.pagerduty.com/events/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Events
</a>
<a
href="https://www.pagerduty.com/foundation/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
PagerDuty.org
</a>
<a
href="https://investor.pagerduty.com/"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
Investor Relations
</a>
<a
href="https://www.pagerduty.com/leadership/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Leadership
</a>
<a
href="https://www.pagerduty.com/pagerduty-supplier-hub/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Suppliers
</a>
<a
href="https://www.pagerduty.com/careers/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Careers
</a>
<a
href="https://www.pagerduty.com/company/awards/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Awards
</a>
</section>
<section
id="footer-support"
cp-key="main-footer-column"
>
<h2
cp-key="column-heading"
cp-set="heading"
>Support</h2>
<a
href="https://status.pagerduty.com/"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
System Status
</a>
<a
href="https://www.pagerduty.com/support/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Help & Support
</a>
<a
href="https://www.pagerduty.com/partner-with-pagerduty/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Partner with PagerDuty
</a>
<a
href="https://www.pagerduty.com/contact-us/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Contact Us
</a>
<a
href="https://www.pagerduty.com/legal/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Legal
</a>
<a
href="https://www.pagerduty.com/services/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Services
</a>
<a
href="https://www.pagerduty.com/faq/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
FAQs
</a>
<a
href="https://www.pagerduty.com/accessibility-statement/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Accessibility
</a>
<a
href="https://www.pagerduty.com/ops-guides/"
hreflang="en"
rel=""
cp-key="column-link"
cp-set="link-primary link-column"
>
Ops Guides
</a>
<a
href="https://university.pagerduty.com"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
PagerDuty University
</a>
<a
href="https://support.pagerduty.com"
hreflang="en"
rel="noopener"
target="_blank" cp-key="column-link"
cp-set="link-primary link-column"
>
Knowledge Base
</a>
</section>
</nav>
<article
cp-key="main-footer-misc"
cp-set="container"
>
<user-prefs>
<footer-lang-select id="footer-lang-select">
<select
id="lang-selector"
name="lang-switcher"
cp-key="lang-selector"
>
<option disabled selected>
Change language
</option>
<option value="en">
English
</option>
<option value="fr">
Française
</option>
<option value="de">
Deutsche
</option>
<option value="ja">
日本語
</option>
</select>
</footer-lang-select>
<color-scheme-select>
</color-scheme-select>
</user-prefs>
<p
id="footer-social"
cp-key="footer-social"
>
<a
href="https://www.facebook.com/PagerDuty/"
hreflang="en"
target="_blank"
rel="noopener"
cp-key="social-link"
cp-set="link-primary"
css-key="facebook-link"
>
<svg height="24" width="21" viewbox="-96 0 512 512">
<title>Facebook</title>
<path d="M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z"
fill="currentColor"/>
</svg>
</a>
<a
href="https://x.com/pagerduty"
hreflang="en"
target="_blank"
rel="noopener"
cp-key="social-link"
cp-set="link-primary"
css-key="x-link"
>
<svg height="24" width="19" viewBox="0 0 31.64 28.6"><g>
<title>X</title><path fill="currentColor" d="M24.91,0h4.85l-10.6,12.11,12.47,16.48h-9.76l-7.65-10-8.75,10H.62l11.34-12.96L0,0h10.01l6.91,9.14L24.91,0ZM23.21,25.69h2.69L8.55,2.75h-2.88l17.55,22.94Z" stroke-width="0"/></g>
</svg>
</a>
<a
href="https://www.instagram.com/pagerduty/"
hreflang="en"
target="_blank"
rel="noopener"
cp-key="social-link"
cp-set="link-primary"
css-key="instagram-link"
>
<svg height="24" viewbox="0 0 448 512">
<title>Instagram</title>
<path d="M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z"
fill="currentColor"/>
</svg>
</a>
<a
href="https://www.linkedin.com/company/pagerduty"
hreflang="en"
target="_blank"
rel="noopener"
cp-key="social-link"
cp-set="link-primary"
css-key="linkedin-link"
>
<svg height="24" viewbox="0 0 448 512">
<title>LinkedIn</title>
<path d="M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z"
fill="currentColor"/>
</svg>
</a>
</p>
<p cp-key="footer-copyright">
© 2026 PagerDuty, Inc. All rights reserved.
</p>
</article>
<nav
cp-key="main-footer-legal"
cp-set="container"
>
<a
class=""
href="https://www.pagerduty.com/privacy-policy/"
cp-key="legal-link"
cp-set="link-primary link-column"
>
Privacy policy
</a>
<a
class=""
href="https://www.pagerduty.com/website-terms-of-use/"
cp-key="legal-link"
cp-set="link-primary link-column"
>
Website Terms of Use
</a>
<a
class=""
href="https://www.pagerduty.com/privacy-policy/#ccpa"
cp-key="legal-link"
cp-set="link-primary link-column"
>
California Privacy Notice
</a>
<a
class=""
href="https://www.pagerduty.com/assets/uk-modern-slavery-act-statement.pdf"
cp-key="legal-link"
cp-set="link-primary link-column"
>
Modern Slavery Act
</a>
<a
class=""
href="https://www.pagerduty.com/ccpa/"
cp-key="legal-link"
cp-set="link-primary link-column"
>
CCPA
</a>
<a
class=" ot-sdk-show-settings"
cp-key="legal-link"
cp-set="link-primary link-column"
>
Cookie Settings
</a>
</nav>
</footer>
<script type="speculationrules">
{"prefetch":[{"source":"document","where":{"and":[{"href_matches":"/*"},{"not":{"href_matches":["/wp-*.php","/wp-admin/*","/wp-content/uploads/*","/wp-content/*","/wp-content/plugins/*","/wp-content/themes/citizens-band/*","/*\\?(.+)"]}},{"not":{"selector_matches":"a[rel~=\"nofollow\"]"}},{"not":{"selector_matches":".no-prefetch, .no-prefetch a"}}]},"eagerness":"conservative"}]}
</script>
</body>
</html>