| 1. |
AWS Console login |
AWS Console Login Request access to AWS account from IGA portal for the ESM, Aviator and DCA AWS accounts listed here. IGA link here. For ESM Cloud Ops Engineer please request access with role " Fed_Account_ESM_SaaS_Ops " |
Sajith Kumar A R |
AWS Account Owner will approve the access request MF account to login |
| 2. |
ITOM Cloud Service Delivery Wiki |
ITOM Cloud Service Delivery How to get an Opentext Confluence account |
Sajith Kumar A R |
ITOM CSD Wiki Space OT Confluence account to login |
| 3. |
Cloud DevOps Sharepoint |
https://opentextcorporation.sharepoint.com/sites/MFI-SMAXSaaSDevOps/SitePages/Home.aspx |
Sajith Kumar A R Boglarka Ronai |
Team's SharePoint OT account to login |
| 4. |
Add New User to PDL |
- ITOM Cloud Service Team <ITOMCloudServiceTeam@ opentextcorporation.onmicrosoft.com > - ITOM Cloud Service ESM Team <ITOMCloudServiceESMTeam@ opentextcorporation.onmicrosoft.com > - ITOM Cloud Service SO Team <ITOMCloudServiceSOTeam@ opentextcorporation.onmicrosoft.com > - ITOM Cloud Services APM Team <ITOMCloudServices APMTeam@opentextcorporation.onmicrosoft.com > |
Boglarka Ronai |
Team PDL |
| 5.1. |
PCS (Proactive Customer Support) - SMAX |
https://pcs.saas.microfocus.com/ |
Brindusa Kevorkian Sajith Kumar A R |
To handle customer service request OT account to login |
| 5.2. |
PCS EU SMAX |
https://pcs-eu.saas.microfocus.com/saw/Requests |
Alin-Bogdan Zirbo |
To handle EU customer service request OT account to login |
| 6. |
X4X (Internal Cloud Service) - SMAX |
https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354 |
Sajith Kumar A R |
Tenant Provision, Unplanned change requests OT account to login |
| 7. |
ESM SaaS RnD Basecamp |
https://3.basecamp.com/4227251/projects/19597039 |
Sajith Kumar A R |
Tasks assignment & tracking Basecamp account to login |
| 8. |
ESM Cloud Ops Tooling |
Jenkins: https://saas-ops.itsma-ng.net/ System health Page Ops Console: http://smax-health.saas.microfocus.com/ops Logging farm: |
Maricel Plesuvu |
AWS Cognito user account to login For Jenkins, System Health Page Logging farm, etc |
| 9. |
ESM Cloud Ops Favorites |
SaaS Favorites (To be updated) |
N/A |
All in one link page for SaaS |
| 10. |
INFRA account |
Steps: 1. Request your manager's approval, e.g. Shen Wei, Florin Pavel, via email and have it saved as.msg. 2. Log a ticket in Self Service using the offering "Domain Management": https://us2-smax.saas.microfocus.com/saw/ess/requestTracking/9465777?TENANTID=734262997 Inside the ticket add: 2.1. the approval from step #1 2.2. the attached OpenText SaaS disclaimer.pdf filled in 2.3. the attached Infra Access Request.docx properly filled in. 3. The password will expire every 3 months. For that, use the instructions in the attached INFRA account password reset.txt. |
Florin Pavel Sajith Kumar A R |
Use this offering on this SMAX. E.g. #9465777. |
| 11. |
SaaS Unified Tool |
https://ut.ct-us2.saas.microfocus.com/sm/index.do Once the INFRA account created, the access to UT may be requested. For that, log a ticket in Self Service using the offering "Domain Management": https://us2-smax.saas.microfocus.com/saw/ess/requestTracking/9465777?TENANTID=734262997 and specify that the INFRA account too. E.g. "Kindly grant me access to SaaS Unified Tool: https://ut.ct-us2.saas.microfocus.com/sm/index.do with the same rights like wei.shen2. I already have an INFRA account enabled with the ID: Username: Adina.Lehene" Note: Every 3 months the password expires. In order to reset it, follow A) or B): A) Use this link to change your password: Password Reset Tool, while using **CheckPoint VPN. **B) Contact: MFI-PSDC-Service-Center@opentext.com or sbiswal@opentext.com. |
@MFI-PSDC-Service-Center@opentext.com Saswati Biswal |
Use this offering on this SMAX. E.g. #9498890. |
| 12. |
BO (BackOffice) |
https://- smax.saas.microfocus.com/bo In order to log into BO, use the suite-admin generic or the suite-admin-personal account. The suite-admin generic account's credentials are found in the proper AWS Parameter Store account, according to this table Suite-admin generic accounts credentials.xlsx (see column K). Steps to create a suite-admin-personal accounts: 0. Log into the proper AWS account in order to retrieve the correspondent farm's suite-admin credentials according to the table mentioned above. 1. Log into the target farm's BO as suite-admin with the credentials retrieved from the Parameter store of the AWS correspondent farm. 2. Go to Users. 2.1. Create a new user with the role of suite-admin and the format suite-admin-john 2.2. Open any tenant. 2.3. Go to IDM. Press once again "Organizations". 2.4. Filter the categories by "sysbo" and choose it. 2.5. Go to "Groups". 2.6. Select and open the "Administrators" group. 2.7. Add the newly created suite-admin-user into the Administrators group. |
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AWS access is a prerequisite. |
| 13. |
IRL (Software Entitlements Management System) |
https://sld.prod.corpcloud.opentext.com/semsui/ilr |
|
MF main credentials |
| 14.1. |
SLD (Software Licenses and Downloads) |
https://sld.microfocus.com (web browser private mode) In order to create an account: 1. Use the @ microfocus.com email address 2. In order to confirm the account and receive its password, log a service request on the tenant: https://us2-smax.saas.microfocus.com/saw/ess/requestTracking/36283818?TENANTID=973580388 or contact the team: SLD_SUP_TEAM@opentext.com; contact people: halla2@opentext.com, apalakuru@opentext.com 3. Once the registered account confirmed and the initial password received, reset the password. |
SLD_SUP_TEAM@opentext.com @Hari Kishan Naidu Alla @Akhilesh Palakuru |
MF email and dedicated pwd |
| 14.2. |
Software Licensing and Download |
https://sld.microfocus.com |
|
Use this offering on this SMAX, via incognito browser. |
| 15. |
PHT GitLab repo |
Older ref. Confl. art.: Build Hub Contact#RequestGitLabSupport SaaS: https://gitlab.otxlab.net/csd/esm-cloud/smax-saas-ops/esm-waf RnD: https://gitlab.otxlab.net/itom/itsma-x/esm-waf |
RnD PHT: Raluca Prodan RnD CSD: Raluca Prodan |
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| 16. |
Prisma |
Prisma link: https://app.prismacloud.io/home/runtime In order to create an account: 1. Go to Commercial Systems Access Workflow (opentext.com) 2. Under "Department", select "Network Operations" 3. Under "Access Type", "Select Individual Systems" 4. Under Access Information, select "Info Sec" 5. Under "Security Tools", type "PrismaCloud - please copy the access from..." 6. Under "Reason", type "Provide the justification for your request". |
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