36 KiB
ITOM-Cloud-Project-Progress-Tracking_686074397
Ongoing Projects
Type (Internal/Customer) | Project Type | Project Name | Product | Description | Project Owner | Phase (Planning/On Hold/Execution/Closed) | Sizing | General Health (Green/Amber/Red) | Status Update | Start Date | Planned Completion Date | Risks/Issues |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Internal | Cloud Application Version Currency | DCA Product/ EKS Upgrade | DCA | Upgrade Product/EKS version DCA knowledge-20250728_124702-Meeting Recording.mp4 - OpenText Content Management CE 25.3 | PLANNING | Green |
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Internal | Cloud Operation Excellence / DevOps | Upgrade to Amazon Linux 2023 | ESM | Upgrade to Amazon Linux 2023 (AL2023) as for AL2 support ends by November 26, 2025 | PLANNING | Green |
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Aviator | PLANNING | Green |
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OpsB/NOM | PLANNING | Green |
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Internal | New Farm deployment | Construct new farm (EU38) in EU region as existing EU8 is over its capacity | ESM | New EU38 farm (version 25.2.2 + SMA25.2.2H1+SMA25.2.2HF2+UCMDB25.2.2HF1) with all ESM capabilities | EXECUTION | Green | ||||||
| Internal | Product Readiness | OpsB/NOM 25.2 Release Cloud Readiness | OpsB/NOM |
| EXECUTION | Green |
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Internal | Cloud Operation Excellence/DevOps | New US2 ITOM Cloud Dev Farm (ESM 25.1+OP 25.1+OpsB 25.2) | ESM | ESM/OP/OpsB | EXECUTION | Green |
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Internal | Cloud Operation Excellence / DevOps | Monitoring - Implement new database query monitoring for SMAX metrics | ESM | Monitor manage person API & SMAX workflow queue | EXECUTION | Green | Has been applied to US2-dev, US2-prod,and EU8 Plan to apply on EU18 | |||||
| Internal | Cloud Operation Excellence / DevOps | WAF rules management/deployment automation | ESM | Automate WAF deployment and effectively manage different WAF rules for each farm. | ON HOLD | Green | Already demo to team | |||||
| Internal | Cloud Operation Excellence / DevOps | [SPIKE] AWS resources scheduled scaling | ESM | EXECUTION | Green | Already implemented in US2-Dev Confirmed with team about the farm and scaling policy | ||||||
| Internal | Cloud Operation Excellence / DevOps | Power BI Reporting – License expiration alert & notification | ESM | Power BI Reporting Enhancement | ON HOLD | Green | ||||||
Internal | Product Cloud Readiness | Full DR validation testing (restore from local backup) | ESM |
| EXECUTION | Green | Now date is saved in anther account plus another region Restore in the remote region not started | |||||
Internal | Product Cloud Readiness | NOM Cloud instances APM monitoring & SLA calculation | NOM | Basic NOM service availability check added to APM and include SLA calculation | EXECUTION | Green | ||||||
Internal | Product Cloud Readiness | New SaaS Offering - AI Ops Management (OpsB Lightweight) Cloud Readiness Check | OpsB | New SaaS Offering Cloud Readiness Check | EXECUTION | |||||||
Internal | Product Cloud Readiness | New SaaS Offering - NOM Private Cloud Readiness Check | NOM | New SaaS Offering Cloud Readiness Check End to end dry-run deployment and validation. | EXECUTION | |||||||
Internal | Product Cloud Readiness | New capability – ITOM Operation Platform Cloud Readiness Check & SaaS onboarding Program | ESM/Operation Platform | Operation 25.2 Cloud Architect Discussion & Review | EXECUTION | Green | ||||||
| Internal | Product Cloud Readiness | New SaaS Offering – CNO Cloud Readiness Check Program | CNO/NOM | EXECUTION | Green | |||||||
| Internal | Cloud Operation Excellence / DevOps | AppO POCs | SMAX/ADM/VE | Create OTEL POCs for different products | EXECUTION | Green |
| TBC | ||||
| Internal | Security & Compliance | Adopt CCOE AMI for ITOM Cloud Applications deployed on AWS EKS | ESM | Replace EKS node AMI with CCOE-certified AMI for all ESM farms | EXECUTION | Green |
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| Internal | Security & Compliance | FY25 Opentext Mega Audit Preparation | ESM | OT level mega audit review | EXECUTION | Green |
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| Internal | Security & Compliance | Analyze and categorize various potential security issues scanned by Prisma/Qualys and intervene | OpsB/NOM | Analyze and correct security vulnerabilities in Cloud Application reported by Qualys and Prisma. | EXECUTION | Green | ||||||
| Internal | Security & Compliance | Analyze and categorize various potential security issues scanned by Prisma/Qualys and intervene | ESM | Analyze and correct security vulnerabilities in Cloud Application reported by Qualys and Prisma. | EXECUTION | Green | ||||||
| Internal | Cloud Operation Excellence / DevOps | Monitoring – Implement new UCMDB browser metrics monitoring & self- healing | ESM/UCMDB | Add a new feature to the Grafana tool to monitor the UCMDB browser. Add self-healing solution to save UCMDB browser pods in critical state | EXECUTION | Green | ||||||
Internal | Cloud Operation Excellence / DevOps | ESM/Automation Center D2 enablement automation | ESM/AC | Enhance the AC tenant provision automation | PLANNING | Green | ||||||
Internal | Cloud Operation Excellence / DevOps | ESM/Operation Platform D2 enablement automation | ESM/Operation Platform | Build automation flow to implement OP tenant provision, enable ODL etc. | PLANNING | Green | ||||||
Internal | Cloud Operation Excellence / DevOps | ESM/Operation Platform Decommission automation | ESM/Operation Platform | Build automation flow to decommission OP tenant and Vertica database | PLANNING | Green | ||||||
| Internal | Cloud Operation Excellence / DevOps | New ITOM Cloud Service Offering (X4X) – Request CNO Trial Instance | NOM/CNO | PLANNING | Green | |||||||
| Internal | Cloud Operation Excellence / DevOps | New ITOM Cloud Service Offering (X4X) – Request to enable Operation Platform tenant/ ODL integration on top of exiting ESM tenant | ESM/Operation Platform | PLANNING | Green | |||||||
| Internal | Cloud Operation Excellence / DevOps | New ITOM Cloud Service Offering (X4X) - Request to decommission Operation Platform tenant | ESM/Operation Platform | PLANNING | Green | |||||||
Internal | Product Cloud Readiness | Full DR validation testing | OpsB/NOM |
| PLANNING | Green | ||||||
| Internal | Version Currency upgrade | ESM 25.3 Major version upgrade to all commercial ESM Farms | ESM | PLANNING | Green | |||||||
| Internal | Monitoring Improvements | Grafana SQL RDS Monitoring in additional production farms (exist in EU8 & EU18) | ESM | PLANNING | Green | |||||||
| Internal | Security & Compliance | Adopt CCOE AMI for ITOM Cloud Applications deployed on AWS EKS | OpsB | Replace EKS node AMI with CCOE-certified AMI for all OpsB instances | PLANNING | |||||||
| Internal | Security & Compliance | Adopt CCOE AMI for ITOM Cloud Applications deployed on AWS EKS | NOM | Replace EKS node AMI with CCOE-certified AMI for all NOM instances | PLANNING | |||||||
| Internal | Cloud Application Version Currency | APM 9.60 Upgrade | APM | Upgrade farms to the latest version | PLANNING | Green |
| TBC |
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Internal | Cloud Application Version Currency | NOM 25.1 Major Version upgrade for all customer production instances | NOM | NOM 25.1 Major Version upgrade for all customer production instances | ON HOLD | Green | ||||||
| Customer | Customer Cloud Service | New ESM Cloud Applications Farm Construction (AWS UAE) – For FlyDubai | ESM | SMAX/UCMDB/OO/Audit | ON HOLD | Green | In Salesforce the FlyDubai opportunity has an updated close date of May 15, 2025. Hence the project is on hold | |||||
Customer | Customer Cloud Service | New ESM Cloud Application Farm (AWS Frankfurt) – For SG | ESM | SMAX/UCMDB/OO/Audit | ON HOLD | Green | ||||||
| Internal | Product Cloud Readiness | Evaluate ESM GCP Cloud Readiness | ESM | Evaluate GCP for ITOM ESM | ON HOLD | Green |
| TBC | ||||
| Customer | Customer Cloud Service | MF SSO switch to OT SSO authentication for ESM internal tenants | ESM | MF SSO switch to OT SSO authentication for ESM internal tenants | ON HOLD | Green | SAML_Migration_Tenant_List.xlsx Software Factory Prod is completed on Sept 23 Need to plan MF IT. | |||||
| Internal | Security & Compliance | ESM WAF enablement project & Keep tracking WAF logs | ESM | Step by step enable deny mode on all ESM farms ESM WAF Enablement Tracking | ON HOLD | Green |
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| Internal | Customer Cloud Service | Define customer exit process | ESM | Improve the process of customer rollout, including details such as data export services, services for customer data erasure, etc. | ON HOLD | Green | ||||||
| Internal | Cloud Cost Optimization | AWS Cost Optimization | ESM | Optimize resource allocation and reduce redundancies | ON HOLD | Green | ESM Cloud Infra Cost Review | |||||
| Internal | Cloud CostAWS Cost Optimization | AWS Cost Optimization | OpsB | Optimize resource allocation and reduce redundancies | ON HOLD | Green | OpsB/NOM Cloud Infra Cost Review |
Project Sizing Template:
| Size | Avg hours/Month |
|---|---|
| XS | 10 |
| S | 40 |
| M | 80 |
| L | 120 |
| XL | 160 |
| XXL | 200 |
Complete Projects
| Type (Internal/Customer) | Project Type | Project Name | Product | Description | Project Owner | Phase (Planning/On Hold/Execution/Closed) | General Health (Green/Amber/Red) | Status Update | Start Date | Planned Completion Date | Risks/Issues |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Internal | Cloud Application Version Currency | ESM 25.2 (Patch 2) Major version upgrade to all commercial ESM Farms | ESM | ESM 25.2 (Patch 2) Upgrade (SMAX, UCMDB, OO, Audit, AC, Aviator) | Adina Lehene Boglarka Ronai | COMPLETED | Green | - EU3/US7 - April 7th - Completed - US2/US24/US26 - April 20th - Completed - US6/AP10/CA16 - May 18th - Completed - EU8/JP12/BR14/EU18/EU28 - Jul 20th - Completed | 07 Apr 2025 | 21 Jul 2025 | |
| Customer | Customer Cloud Service | Dedicated ITOM Aviator farm for EU-managed customers | ITOM Aviator | New EU-Managed customer purchased ITOM Aviator service, considering the data privacy we need to build a new ITOM Aviator farm as EU-Managed service | Wei Shen | COMPLETED | Green | - CSR request submitted, waiting for budget approval - Once the cost approved, we can kick off the project - The deployment is on top of ITOM Aviator 25.1.1 with some infra changes to get rid of AWS Sagemaker - Farm EU32 has been deployed | 31 Mar 2025 | ||
| Customer | Customer Cloud Service | FZAG SMAX tenant change user UPN | ESM | FZAG SMAX tenant change user UPN | Sunny Xia | COMPLETED | Green | - FZAG EU3 dev tenant UPN change has been completed - FZAG EU8: dev completed - Need to plan EU8-prod. | 18 Jun 2024 | ||
| Internal | Cloud Operation Excellence/DevOps | Plan for AWS account migration to new SCP OU hierarchy | ESM | Plan for AWS account migration to new SCP OU hierarchy | Yu Liu | COMPLETED | Green | ||||
| Internal | Cloud Operation Excellence/DevOps | Plan for AWS account migration to new SCP OU hierarchy | OpsB/NOM | Plan for AWS account migration to new SCP OU hierarchy | Raluca Prodan | COMPLETED | Green | ||||
| Internal | Cloud Operation Excellence / DevOps | AWS account migration to new SCP OU hierarchy | ESM/DCA/Aviator | AWS account migration to new SCP OU hierarchy | Yu Liu | COMPLETE | Green | - DCA staging - Jan 19th - ESM staging - Feb 16th - DCA /Aviator/ESM trial - Feb 23rd - ESM prod - Mar16th - ESM prod - Apr 6th | 19 Jan 2025 | 27 Apr 2025 | |
| Internal | Cloud Application Version Currency | OpsB 25.1 Major version upgrade for all customer production instances | OpsB | OpsB 25.1 Major version upgrade for all customer production instances | Javier Gerardo Mora | COMPLETE | Green | - Feb 2 Infonavit - Feb 3 Opsb4Opsb-stg - Feb 6 OT | 01 Feb 2025 | 31 Mar 2025 | |
| Internal | Cloud Application Version Currency | ESM 25.1 Major Version Upgrade for all commercial ESM farms | ESM | ESM 25.1 Upgrade (SMAX, UCMDB, OO, Audit, Automation Center, HCMX/FinOps) | Ting Ye | COMPLETE | Green | - Jan 13 rd - EU3/US7– ESM 25.1 Upgrade Done - Jan 19 th - US2/US24/US26 – ESM 25.1 Upgrade Done - Feb 9 th - US6/AP10/CA16 – ESM 25.1 Upgrade Done - Feb 23 rd - EU8/BR14/JP12/EU18/ EU28 – ESM 25.1 Upgrade Done | 13 Jan 2025 | 23 Feb 2025 | |
| Customer | Customer Cloud Service | EU28 (EU managed) farm Key migration. | ESM | Per the customer's request, we need to change AWS encryption key from AWS managed key to the managed key. So all existing assets (RDS, EFS) need to be re-encrypted by new key | Ting Ye | COMPLETE | Green | 09 Feb 2025 | 09 Feb 2025 | ||
| Internal | Cloud Application Version Currency | ESM 25.1.2 Patch upgrade to all commercial ESM Farms | ESM | ESM 25.1.2 Upgrade(SMAX, UCMDB, OO, Audit, AC, Aviator) | Ting Ye | COMPLETE | Green | - JP12 staging - Mar 20th - US7/EU3 - April 7th - US2/US24/US24 - April 20rd | 20 Mar 2025 | ||
| Internal | Cloud Operation Excellence / DevOps | Validate the OO business flow in out monitoring tenant | ESM | Validate the OO business flow in out monitoring tenant (enable OO first) and submit request to APM scripting team for script development. | Miroslav Shindarov | COMPLETE | Green | - We (me+Javier) are testing the given document for OO b. flow. We are adopting the document for Scripting team. Script is in development state. Request #7088992:Please help with New SMAX OO monitor SR00380377 to Javier SC team is testing. SC team has no license for APM. At end of Jan 2025 NOC did successful UAT testing of the Script(suggested by OO RnD, Develop by Javier and tested by NOC). Next step is New project to work on gradual implementation for Prod. | 01.Feb.2025 | we must check the consequences if this will lead to load of the tenant and what are best intervals for sending the query. Above is done. OO Monitoring script is under UAT-APM for testing. Testing is ongoing, some changes been done also.Hope to finish all next week. No more can be done, as SC team has no licenses for APM 4F for this.!! | |
| Internal | Cloud Operation Excellence / DevOps | Power BI Reporting – ITOM Aviator Usage Report/Aviator License Report | ITOM Aviator | Power BI Reporting Enhancement | Daniel van Aswegen | COMPLETE | Green | 31 Jan 2025 | |||
| Internal | Cloud Operation Excellence / DevOps | Power BI Reporting – ESM Capability View to add Operation Platform/ODL enablement flag | ESM/Operation Platform | Power BI Reporting Enhancement | Wenjun Sun | COMPLETE | Green | 31 Jan 2025 | |||
| Internal | Cloud Application Version Currency | ITOM Aviator 24.4.2 Patch Upgrade | ITOM Aviator | ITOM Aviator 24.4.2 Patch Upgrade | Yu Liu | COMPLETE | Green | 01 Jan 2025 | 13 Feb 2025 | ||
| Internal | Cloud Application Version Currency | ITOM Aviator 25.1 Major version upgrade | ITOM Aviator | ITOM Aviator 25.1 Major version upgrade | Yu Liu | COMPLETE | Green | 01 Jan 2025 | 13 Jan 2025 | ||
| Internal | Cloud Application Version Currency | AWS EKS upgrade | ESM/OpsB/NOM | Upgrade AWS EKS version to 1.29/1.30/1.31 | Ting Ye | COMPLETE | Green | EKS Version for all the ESM farms was upgraded to 1.30 by the end of Jan 13rd | 13 Jan 2025 | ||
| Internal | Cloud Application Version Currency | ESM 24.4.2 Patch Upgrade for all commercial ESM farms | ESM | ESM 24.4.2 Patch Upgrade (SMAX, UCMDB, OO, Audit, Automation Center, HCMX/FinOps) | Ting Ye | COMPLETE | Green | ESM 24.4.2 Patch Upgrade was applied to all commercial ESM farms by the end of Dec 22nd 2024 | 22 Dec 2024 | ||
| Internal | Product Cloud Readiness | Operation Platform SaaS onboarding | Operation Platform | Operation Platform Deployment on ESM production farm (EU3/EU18/US24) | Ting Ye | COMPLETE | Green | - EU3 - done - EU18/US24 - Done | 01 Oct 2024 | 30 Nov 2024 | |
| Internal | Cloud Application Version Currency | ESM FedRAMP farm 24.2 FP3 | ESM FedRAMP | ESM FedRAMP farm 24.2 FP3 | Jeremy Thunker | COMPLETE | Green | - Upgrade deployed on 21 Dec 2024 | 19 Jan 2025 | ||
| Customer | Customer Cloud Service | AppO onboarding for Infonavit | AppO | Onboard customer | Boglarka Ronai | COMPLETE | Green | - Customer to be onboarded to PCS Ticketing System - completed by CSM - 24.4. upgrade: completed. - AppO onboarding completed | 21 Oct 2024 | ||
| Internal | Cloud Operation Excellence / DevOps | New PM demo tenant on 24.4 | ESM | New PM demo tenant on 24.4 | Wenjun Sun | COMPLETE | Green | Completed for: - SMAX - OO - UCMDB with activated NSACM with full active adv lifecycle - AC - SAM - HCMX - OP | 27 Sep 2024 | 29 Oct 2024 | |
| Customer (Citi) | Customer Cloud Service | Citi SSO OBM Integration | APM | Implementing single sign-on solution in APM application by using integration with OBM | Boglarka Ronai | COMPLETE | Green | - Staging farm completed - Hotfix for alerts module issue applied to prod farm. | 05 Feb 2024 | 21 Nov 2024 | |
| Internal | Security & Compliance | Install Prisma Defender on ESM Farms | ESM | Yu Liu | COMPLETE | Green | - Install Prisma Defender on all ESM farms - Install Prisma Defender on all DCA farms - Install Prisma Defender on all Aviator farms | 01 Sep 2024 | 10 Nov 2024 | ||
| Internal | Security & Compliance | Install Prisma Defender | OpsB/NOM | Install Prisma Defender to all OpsB/NOM farms and standalones | Raluca Prodan | COMPLETE | Green | 01 Jun 2024 | 28 Nov 2024 | ||
| Internal | Security & Compliance | Install Qualys Agent to all ESM Farms | ESM | Install Qualys Agent to all ESM Farms | Yu Liu | COMPLETE | Green | - All EC2s are installed with qualys agents - If eks upgrades then farm owner is responsible for installing qualys agent himself | 01 Jun 2024 | 31 Jul 2024 | |
| Internal | Security & Compliance | Install Qualys Agent | OpsB/NOM | Install Qualys Agent to all OpsB/NOM farms and standalones | Raluca Prodan | COMPLETE | Green | 01 Jun 2024 | 30 Sep 2024 | ||
| Internal | Security & Compliance | Support ESM 3PPT testing, provide ESM tenant for pen testing | ESM | Ting Ye | COMPLETE | Green | ESM 3PPT testing was completed on JP12 Staging farm. | 13 Jan 2025 | |||
| Internal | Security & Compliance | Support OpsB/NOM 3PPT testing, provide OpsB/NOM instances for pen testing | OpsB/NOM | Raluca Prodan | COMPLETE | Green | - Deployment was provided to RnD - The 3PPT was completed and report was shared with RnD - Re-testing scheduled for March | 06 Nov 2024 | 10 Dec 2024 | ||
| Internal | Cloud Operation Excellence / DevOps | Aviator Hybrid provisioning flow | ESM | Create a new offering for provisioning the aviator with IP address, tenant information, and contact information | Wenjun Sun | COMPLETE | Green | ||||
| Internal | Cloud Operation Excellence / DevOps | Replace all ESM tenant internal production license with long-duration license | ESM | Replace all ESM tenant internal production license with long-duration license | Yun Zhao | COMPLETE | Green |