453 lines
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453 lines
161 KiB
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<title data-rh="true">Is your "blameless" culture really blameless?</title>
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<meta data-rh="true" name="theme-color" content="#ffffff"/><meta data-rh="true" property="og:type" content="article"/><meta data-rh="true" property="og:title" content="Is your "blameless" culture really blameless?"/><meta data-rh="true" name="twitter:title" content="Is your "blameless" culture really blameless?"/><meta data-rh="true" name="description" content="It's a common refrain in the SRE world that postmortems must be blameless. But why is this important? And how can you make sure you're doing it for the right reasons?"/><meta data-rh="true" property="og:description" content="It's a common refrain in the SRE world that postmortems must be blameless. But why is this important? And how can you make sure you're doing it for the right reasons?"/><meta data-rh="true" name="twitter:description" content="It's a common refrain in the SRE world that postmortems must be blameless. But why is this important? And how can you make sure you're doing it for the right reasons?"/><meta data-rh="true" property="og:image" content="https://substackcdn.com/image/fetch/$s_!W50b!,w_1200,h_675,c_fill,f_jpg,q_auto:good,fl_progressive:steep,g_auto/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg"/><meta data-rh="true" name="twitter:image" content="https://substackcdn.com/image/fetch/$s_!C6ap!,f_auto,q_auto:best,fl_progressive:steep/https%3A%2F%2Fthefridaydeploy.substack.com%2Fapi%2Fv1%2Fpost_preview%2F150028802%2Ftwitter.jpg%3Fversion%3D4"/><meta data-rh="true" name="twitter:card" content="summary_large_image"/><meta data-rh="true" property="article:modified_time" content="2025-06-10T04:17:20.477Z"/>
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<meta name="author" content="Tom Elliott" />
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And how can you make sure you're doing it for the right reasons?</h3><div aria-label="Post UFI" role="region" class="pencraft pc-display-flex pc-flexDirection-column pc-paddingBottom-16 pc-reset"><div class="pencraft pc-display-flex pc-paddingTop-16 pc-paddingBottom-16 pc-justifyContent-space-between pc-alignItems-center pc-reset"><div class="pencraft pc-display-flex pc-gap-12 pc-alignItems-center pc-reset byline-wrapper"><div class="pencraft pc-display-flex pc-reset"><div class="pencraft pc-display-flex pc-flexDirection-row pc-gap-8 pc-alignItems-center pc-justifyContent-flex-start pc-reset"><div style="--scale:36px;--offset:9px;--border-width:4.5px;" class="pencraft pc-display-flex pc-flexDirection-row pc-alignItems-center pc-justifyContent-flex-start pc-reset ltr-qDBmby"><a href="https://substack.com/@tomwelliott" aria-label="View Tom Elliott's profile" class="pencraft pc-display-contents pc-reset"><div style="--scale:36px;" tabindex="0" class="pencraft pc-display-flex pc-width-36 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srcset="https://substackcdn.com/image/fetch/$s_!W50b!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 424w, https://substackcdn.com/image/fetch/$s_!W50b!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 848w, https://substackcdn.com/image/fetch/$s_!W50b!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!W50b!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 1456w" sizes="100vw" fetchpriority="high" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a><figcaption class="image-caption">Photo by Yan Krukau: https://www.pexels.com/photo/people-pointing-fingers-at-a-stressed-woman-7640496/</figcaption></figure></div><p>I’m sure many of you have sat in a meeting where it seemed like everyone was trying to shift the blame.</p><p>“This wouldn’t have happened if the infra team had noticed the warnings sooner.”</p><p>“Well, the dev obviously didn’t run this test before shipping.”</p><p><span>The conversation goes around in circles, tensions run high and it doesn’t seem like anything’s getting done. This is where you feel the need for a </span><em>blameless culture</em><span>.</span></p><div class="subscription-widget-wrap"><div class="subscription-widget show-subscribe"><div class="preamble"><p>Thanks for reading The Friday Deploy! Subscribe for free for weekly posts on DevOps and adjacent disciplines</p></div><div data-component-name="SubscribeWidget" class="subscribe-widget"><div class="pencraft pc-display-flex pc-justifyContent-center pc-reset"><div class="container-IpPqBD"><form action="/api/v1/free?nojs=true" method="post" novalidate class="form form-M5sC90"><input type="hidden" name="first_url" value/><input type="hidden" name="first_referrer" value/><input type="hidden" name="current_url"/><input type="hidden" name="current_referrer"/><input type="hidden" name="first_session_url" value/><input type="hidden" name="first_session_referrer" value/><input type="hidden" name="referral_code"/><input type="hidden" name="source" value="subscribe-widget-preamble"/><input type="hidden" name="referring_pub_id"/><input type="hidden" name="additional_referring_pub_ids"/><input type="hidden" name="source_post_id" value="150028802"/><div class="sideBySideWrap-vGXrwP"><div class="emailInputWrapper-QlA86j"><div class="pencraft pc-display-flex pc-minWidth-0 pc-position-relative pc-reset flex-auto-j3S2WA"><input name="email" placeholder="Type your email..." type="email" class="pencraft emailInput-OkIMeB input-y4v6N4 inputText-pV_yWb"/></div></div><button tabindex="0" type="submit" disabled class="pencraft pc-reset pencraft rightButton primary subscribe-btn button-VFSdkv buttonBase-GK1x3M"><span class="button-text ">Subscribe</span></button></div><div id="error-container"></div></form></div></div></div></div></div><h1 class="header-anchor-post">What is blameless culture?<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§what-is-blameless-culture" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thefridaydeploy.substack.com/i/150028802/what-is-blameless-culture" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h1><p>At it’s core, a blameless culture (most often associated with the postmortem process) is a policy of not trying to attribute fault to individuals, but instead to identify systemic root causes that can be addressed practically.</p><p><span>Let’s say you have a tool to remove servers from a loadbalancer for maintenance, and Bob took </span><em>everything down</em><span> when using this tool. It would be easy to chalk everything up to Bob’s mistake, reprimand him and move on. But in a blameless culture, you dig deeper, and find that the tool will default to removing all servers if a specific set is not specified. It would only be a matter of time until someone made the same mistake again, so you update the behavior to require manual confirmation if you omit the flag.</span><br/><br/><span>We’ve probably all heard the story of the intern who </span><a href="https://www.reddit.com/r/cscareerquestions/comments/6ez8ag/accidentally_destroyed_production_database_on/">accidentally deleted the production database</a><span>. General consensus in the comments is that the problem was that it was even possible for an intern to do this in the first place. Ironically, a lot of blame ends up directed at the CTO for not having a blameless culture.</span></p><h1 class="header-anchor-post">Where does it come from?<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§where-does-it-come-from" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thefridaydeploy.substack.com/i/150028802/where-does-it-come-from" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h1><p><span>My first exposure to the concept of a blameless culture came from </span><a href="https://sre.google/sre-book/postmortem-culture/">Google’s SRE Book</a><span>, but (as with many things in the SRE world) the concept was borrowed from aviation. In an industry where mistakes and failures are life-threatening, it’s critical to ensure that all problems are followed up and effectively addressed. Here a blameless culture is key to providing the psychological safety necessary for people to speak up when they see something is wrong.</span></p><p>This is what it’s really all about, making sure that the team can have a productive conversation when something goes wrong: everyone feels safe to provide as much information as possible, and the focus is on solving the systemic causes rather than finding who was most at fault.</p><p>But it’s easy to lose sight of the reasons for adopting a blameless culture, and I’ve seen teams fall into a few different failure modes when this happens.</p><h1 class="header-anchor-post">Failure mode 1: “It was human error”<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§failure-mode-1-it-was-human-error" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thefridaydeploy.substack.com/i/150028802/failure-mode-1-it-was-human-error" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h1><p><span>This is probably the most common mistake I’ve seen teams make when trying to embrace a blameless culture. They take it at face value, and as soon as they see a place where a person made a mistake, they don’t really dig deeper.</span><br/><br/><span>This can manifest in postmortems as a root cause of “human error”, and follow up actions like “we’ll take more care when deploying this service”.</span></p><p><span>A worse manifestation is when any discussion of someone making a mistake is shut down, so you never actually explore the root cause at all. “This is a blameless culture, we can’t talk about what Chuck did.”.</span><br/><br/><span>It can be uncomfortable, but having a blameless culture means you’re ok with digging deep into the underlying causes of human mistakes, and finding ways to prevent them from happening again </span><em>without</em><span> expecting people to get it right all the time.</span></p><h1 class="header-anchor-post">Failure mode 2: “We need accountability”<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§failure-mode-2-we-need-accountability" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thefridaydeploy.substack.com/i/150028802/failure-mode-2-we-need-accountability" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h1><p>When you have a well-established blameless culture, you may notice management higher-ups getting concerned about a perceived “lack of accountability”. They may see that Alice made a mistake resulting in an incident and ask why she isn’t experiencing any repercussions.</p><p><span>This can be particularly frustrating if you know that Alice was just in the wrong place at the wrong time - I’m reminded of the line from Apollo 13: “If I'm in the left-hand seat when the call comes up, </span><em>I</em><span> stir the tanks”.</span></p><p><span>It’s important to recognize that no blame doesn’t mean no accountability. If someone bypassed three separate warnings about a potential destructive action, they probably weren’t executing good judgement. But if the warnings could be bypassed by including a CLI flag that was in every example in the documentation, the problem is more systemic.</span><br/><br/><span>Patterns can also emerge. If one person consistently makes mistakes resulting in incidents, there is likely a problem with that person. If the same mistake is frequently made by many different people, you have a systemic issue to fix.</span></p><p>This is a fine line to walk, but if you’re diving deep into the real root causes of issues, you’ll have the evidence to show you which side of the line you’re on.</p><h1 class="header-anchor-post">Failure mode 3: Casual blame<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§failure-mode-3-casual-blame" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thefridaydeploy.substack.com/i/150028802/failure-mode-3-casual-blame" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h1><p>If you successfully adopt a blameless culture where people feel safe to speak up, you may see blame being thrown around as a joke.</p><p><span>In a previous job, we had the “build breaker” hat. If someone broke the build, they would have to take the hat until someone else earned it. This was very lighthearted - most people just placed the hat on their desks and didn’t say much about it.</span><br/><br/><span>This may seem like a healthy, fun part of office culture, but it requires everyone to be bought into it and see it for what it is. It would be very easy for someone to be hurt by having attention drawn to their mistakes for a prolonged period.</span></p><p><span>A better alternative I’ve heard of is “failure Fridays” where teams </span><em>voluntarily</em><span> present learnings from things that went wrong.</span></p><div class="subscription-widget-wrap"><div class="subscription-widget show-subscribe"><div class="preamble"><p>Thanks for reading The Friday Deploy! Subscribe for free for weekly posts on SRE, DevOps and adjacent disciplines</p></div><div data-component-name="SubscribeWidget" class="subscribe-widget"><div class="pencraft pc-display-flex pc-justifyContent-center pc-reset"><div class="container-IpPqBD"><form action="/api/v1/free?nojs=true" method="post" novalidate class="form form-M5sC90"><input type="hidden" name="first_url" value/><input type="hidden" name="first_referrer" value/><input type="hidden" name="current_url"/><input type="hidden" name="current_referrer"/><input type="hidden" name="first_session_url" value/><input type="hidden" name="first_session_referrer" value/><input type="hidden" name="referral_code"/><input type="hidden" name="source" value="subscribe-widget-preamble"/><input type="hidden" name="referring_pub_id"/><input type="hidden" name="additional_referring_pub_ids"/><input type="hidden" name="source_post_id" value="150028802"/><div class="sideBySideWrap-vGXrwP"><div class="emailInputWrapper-QlA86j"><div class="pencraft pc-display-flex pc-minWidth-0 pc-position-relative pc-reset flex-auto-j3S2WA"><input name="email" placeholder="Type your email..." type="email" class="pencraft emailInput-OkIMeB input-y4v6N4 inputText-pV_yWb"/></div></div><button tabindex="0" type="submit" disabled class="pencraft pc-reset pencraft rightButton primary subscribe-btn button-VFSdkv buttonBase-GK1x3M"><span class="button-text ">Subscribe</span></button></div><div id="error-container"></div></form></div></div></div></div></div><h1 class="header-anchor-post">Conclusion<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§conclusion" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://thefridaydeploy.substack.com/i/150028802/conclusion" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h1><p><span>Adopting a blameless culture can help drive you towards more effective root cause analysis and more practical, long-term solutions. It’s important to never lose sight of the fact that people can and do make mistakes. To err is human (to err != nil is Gopher). </span><br/><br/><span>We can’t shy away from talking about these mistakes, we need to look below them and carefully consider the why behind them. Only then can we craft solutions to blunt the impact that these mistakes can have.</span></p></div></div><div class="visibility-check"></div></div><div class="post-footer"><div class="pencraft pc-display-flex pc-gap-16 pc-paddingTop-16 pc-paddingBottom-16 pc-justifyContent-space-between pc-alignItems-center pc-reset flex-grow-rzmknG border-top-detail-themed-k9TZAY border-bottom-detail-themed-Ua9186 post-ufi"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><div class="like-button-container post-ufi-button style-button"><button tabindex="0" type="button" aria-label="Like (5)" aria-pressed="false" class="pencraft pc-reset pencraft post-ufi-button style-button has-label with-border"><svg aria-hidden="true" style="height:20px;width:20px;" width="20" height="20" viewBox="0 0 24 24" fill="#000000" stroke-width="2" stroke="#000" xmlns="http://www.w3.org/2000/svg" class="icon"><g><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" stroke-width="2" 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class="comment-body expanded"><p><span>Great article Tom! My mantra for what I think we really do in these role is, "solving solving problems" (one of these days, it'll catch on...) and the blameless culture is IMO one manifestation of that. Unless the problem is malicious intent -- and even then, there are often systemic problems that lead to such an intent manifesting -- once you start blaming, you stop solving.</span></p></div><div class="pencraft pc-display-flex pc-gap-16 pc-paddingTop-8 pc-justifyContent-flex-start pc-alignItems-center pc-reset comment-actions withShareButton-hQzuEn"><span class="pencraft pc-reset decoration-hover-underline-ClDVRM reset-IxiVJZ"><a class="pencraft pc-reset link-_X6et2 link-LIBpto"><div class="pencraft pc-display-flex pc-gap-6 pc-alignItems-center pc-reset"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="var(--color-fg-secondary-themed)" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-message-circle"><path d="M7.9 20A9 9 0 1 0 4 16.1L2 22Z"></path></svg><div class="pencraft pc-reset color-pub-secondary-text-hGQ02T line-height-20-t4M0El font-meta-MWBumP size-11-NuY2Zx weight-medium-fw81nC 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https://substackcdn.com/image/fetch/$s_!JgiS!,w_96,h_96,c_fill,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F89b4c831-b0dd-40b1-ab5b-e70b7eb44686_650x650.png 3x" width="32" height="32" draggable="false" class="img-OACg1c object-fit-cover-u4ReeV pencraft pc-reset"/></picture></div></div></a></div><div class="pencraft pc-display-flex pc-flexDirection-column pc-reset flex-grow-rzmknG"><div class="pencraft pc-display-flex pc-reset"><div class="pencraft pc-display-flex pc-flexDirection-column pc-gap-4 pc-reset"><div class="pencraft pc-display-flex pc-minWidth-0 pc-gap-8 pc-alignItems-center pc-justifyContent-space-between pc-reset line-height-20-t4M0El font-text-qe4AeH size-15-Psle70 weight-regular-mUq6Gb"><div class="pencraft pc-display-flex pc-minWidth-0 pc-gap-8 pc-alignItems-center pc-reset flex-grow-rzmknG"><div class="pencraft pc-display-flex pc-gap-6 pc-reset color-primary-zABazT line-height-20-t4M0El font-text-qe4AeH size-13-hZTUKr weight-regular-mUq6Gb reset-IxiVJZ comment-author-name"><div class="pencraft pc-display-flex pc-gap-4 pc-minWidth-0 pc-alignItems-center pc-reset"><span class="pencraft pc-reset ellipsis-Jb8om8 line-height-20-t4M0El font-text-qe4AeH size-15-Psle70 weight-medium-fw81nC reset-IxiVJZ"><span style="min-width:0;" data-state="closed"><span class="pencraft pc-reset decoration-hover-underline-ClDVRM reset-IxiVJZ"><a href="https://substack.com/profile/14728967-john-allspaw?utm_source=substack-feed-item" showBack data-native="true" class="link-LIBpto">John Allspaw</a></span></span></span></div></div><a data-native="true" href="https://thefridaydeploy.substack.com/p/is-your-blameless-culture-really/comment/75902087" rel="nofollow" title="Nov 6, 2024, 11:11 PM" class="pencraft pc-reset color-secondary-ls1g8s decoration-hover-underline-ClDVRM reset-IxiVJZ"><span class="pencraft pc-reset color-secondary-ls1g8s line-height-20-t4M0El font-text-qe4AeH size-13-hZTUKr weight-regular-mUq6Gb nowrap-QngyoB reset-IxiVJZ">Nov 6, 2024</span></a></div></div></div><div class="pencraft pc-display-flex pc-flexDirection-column pc-reset flex-grow-rzmknG"></div><div class="pencraft pc-display-flex pc-reset comment-menu-trigger-container triggerContainer-eX588u"><button tabindex="0" type="button" aria-label="Ellipsis" id="radix-P0-89" aria-haspopup="menu" aria-expanded="false" data-state="closed" class="pencraft pc-reset pencraft trigger-j08Uop iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_quaternary-kpMibu"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-ellipsis"><circle cx="12" cy="12" r="1"></circle><circle cx="19" cy="12" r="1"></circle><circle cx="5" cy="12" r="1"></circle></svg></button></div></div><div class="comment-body expanded"><p><span>I'll raise my hand as having coined the term 'blameless postmortem' - the Google SRE book actually cites my post (<a href="https://www.etsy.com/codeascraft/blameless-postmortems" target="_blank" rel="nofollow ugc noopener" class="linkified">https://www.etsy.com/codeascraft/blameless-postmortems</a>). There's a bit of contrast in the concept and what you've described here, happy to provide feedback if wanted!</span></p></div><div class="pencraft pc-display-flex pc-gap-16 pc-paddingTop-8 pc-justifyContent-flex-start pc-alignItems-center pc-reset comment-actions withShareButton-hQzuEn"><span class="pencraft pc-reset decoration-hover-underline-ClDVRM reset-IxiVJZ"><a class="pencraft pc-reset link-_X6et2 link-LIBpto"><div class="pencraft pc-display-flex pc-gap-6 pc-alignItems-center pc-reset"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="var(--color-fg-secondary-themed)" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-message-circle"><path d="M7.9 20A9 9 0 1 0 4 16.1L2 22Z"></path></svg><div class="pencraft pc-reset color-pub-secondary-text-hGQ02T line-height-20-t4M0El font-meta-MWBumP size-11-NuY2Zx weight-medium-fw81nC transform-uppercase-yKDgcq reset-IxiVJZ meta-EgzBVA comment-actions-label">Reply</div></div></a></span><span class="pencraft pc-reset decoration-hover-underline-ClDVRM reset-IxiVJZ"><a class="pencraft pc-reset link-_X6et2 link-LIBpto"><div class="pencraft pc-display-flex pc-gap-6 pc-alignItems-center pc-reset"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="var(--color-fg-secondary-themed)" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-share"><path d="M4 12v8a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2v-8"></path><polyline points="16 6 12 2 8 6"></polyline><line x1="12" x2="12" y1="2" y2="15"></line></svg><div class="pencraft pc-reset color-pub-secondary-text-hGQ02T line-height-20-t4M0El font-meta-MWBumP size-11-NuY2Zx weight-medium-fw81nC transform-uppercase-yKDgcq reset-IxiVJZ meta-EgzBVA comment-actions-label">Share</div></div></a></span></div><div data-state="closed" class="pencraft pc-display-flex pc-flexDirection-column pc-reset overflow-hidden-WdpwT6"></div></div></div><div class="more-replies-container"><a href="https://thefridaydeploy.substack.com/p/is-your-blameless-culture-really/comment/75902087" class="more-replies">1 reply by Tom Elliott</a></div></div></div></div><a href="https://thefridaydeploy.substack.com/p/is-your-blameless-culture-really/comments" class="more-comments">1 more comment...</a></div></div></div><div class="single-post-section"><div class="container"><div class="visibility-check"></div><div style="margin-left:-8px;margin-right:-8px;" aria-label="Top Posts Footer" role="region" class="pencraft pc-paddingTop-24 pc-paddingBottom-24 pc-reset"><div class="portable-archive empty-list"><div aria-label="Archive sort tabs" role="navigation" class="pencraft pc-display-flex pc-gap-12 pc-paddingLeft-8 pc-paddingRight-8 pc-paddingBottom-16 pc-justifyContent-space-between pc-alignItems-center pc-reset"><div class="pencraft pc-display-flex pc-flexDirection-column pc-position-relative pc-minWidth-0 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But why is this important? And how can you make sure you're doing it for the right reasons?\",\"body_html\":\"<p></p><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!W50b!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!W50b!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 424w, https://substackcdn.com/image/fetch/$s_!W50b!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 848w, https://substackcdn.com/image/fetch/$s_!W50b!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!W50b!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 1456w\\\" sizes=\\\"100vw\\\"><img src=\\\"https://substackcdn.com/image/fetch/$s_!W50b!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg\\\" width=\\\"1456\\\" height=\\\"971\\\" data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":971,"width":1456,"resizeWidth":null,"bytes":1408617,"alt":"People pointing fingers at a stressed woman","title":null,"type":"image/jpeg","href":null,"belowTheFold":false,"topImage":true,"internalRedirect":null,"isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"People pointing fingers at a stressed woman\\\" title=\\\"People pointing fingers at a stressed woman\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!W50b!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 424w, https://substackcdn.com/image/fetch/$s_!W50b!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 848w, https://substackcdn.com/image/fetch/$s_!W50b!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!W50b!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F78a4fe45-e1ef-426a-8473-83d1d655ab2c_5707x3805.jpeg 1456w\\\" sizes=\\\"100vw\\\" fetchpriority=\\\"high\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a><figcaption class=\\\"image-caption\\\">Photo by Yan Krukau: https://www.pexels.com/photo/people-pointing-fingers-at-a-stressed-woman-7640496/</figcaption></figure></div><p>I\u2019m sure many of you have sat in a meeting where it seemed like everyone was trying to shift the blame.</p><p>\u201CThis wouldn\u2019t have happened if the infra team had noticed the warnings sooner.\u201D</p><p>\u201CWell, the dev obviously didn\u2019t run this test before shipping.\u201D</p><p>The conversation goes around in circles, tensions run high and it doesn\u2019t seem like anything\u2019s getting done. This is where you feel the need for a <em>blameless culture</em>.</p><div class=\\\"subscription-widget-wrap-editor\\\" data-attrs=\\\"{"url":"https://thefridaydeploy.substack.com/subscribe?","text":"Subscribe","language":"en"}\\\" data-component-name=\\\"SubscribeWidgetToDOM\\\"><div class=\\\"subscription-widget show-subscribe\\\"><div class=\\\"preamble\\\"><p class=\\\"cta-caption\\\">Thanks for reading The Friday Deploy! Subscribe for free for weekly posts on DevOps and adjacent disciplines</p></div><form class=\\\"subscription-widget-subscribe\\\"><input type=\\\"email\\\" class=\\\"email-input\\\" name=\\\"email\\\" placeholder=\\\"Type your email\u2026\\\" tabindex=\\\"-1\\\"><input type=\\\"submit\\\" class=\\\"button primary\\\" value=\\\"Subscribe\\\"><div class=\\\"fake-input-wrapper\\\"><div class=\\\"fake-input\\\"></div><div class=\\\"fake-button\\\"></div></div></form></div></div><h1>What is blameless culture?</h1><p>At it\u2019s core, a blameless culture (most often associated with the postmortem process) is a policy of not trying to attribute fault to individuals, but instead to identify systemic root causes that can be addressed practically.</p><p>Let\u2019s say you have a tool to remove servers from a loadbalancer for maintenance, and Bob took <em>everything down</em> when using this tool. It would be easy to chalk everything up to Bob\u2019s mistake, reprimand him and move on. But in a blameless culture, you dig deeper, and find that the tool will default to removing all servers if a specific set is not specified. It would only be a matter of time until someone made the same mistake again, so you update the behavior to require manual confirmation if you omit the flag.<br><br>We\u2019ve probably all heard the story of the intern who <a href=\\\"https://www.reddit.com/r/cscareerquestions/comments/6ez8ag/accidentally_destroyed_production_database_on/\\\">accidentally deleted the production database</a>. General consensus in the comments is that the problem was that it was even possible for an intern to do this in the first place. Ironically, a lot of blame ends up directed at the CTO for not having a blameless culture.</p><h1>Where does it come from?</h1><p>My first exposure to the concept of a blameless culture came from <a href=\\\"https://sre.google/sre-book/postmortem-culture/\\\">Google\u2019s SRE Book</a>, but (as with many things in the SRE world) the concept was borrowed from aviation. In an industry where mistakes and failures are life-threatening, it\u2019s critical to ensure that all problems are followed up and effectively addressed. Here a blameless culture is key to providing the psychological safety necessary for people to speak up when they see something is wrong.</p><p>This is what it\u2019s really all about, making sure that the team can have a productive conversation when something goes wrong: everyone feels safe to provide as much information as possible, and the focus is on solving the systemic causes rather than finding who was most at fault.</p><p>But it\u2019s easy to lose sight of the reasons for adopting a blameless culture, and I\u2019ve seen teams fall into a few different failure modes when this happens.</p><h1>Failure mode 1: \u201CIt was human error\u201D</h1><p>This is probably the most common mistake I\u2019ve seen teams make when trying to embrace a blameless culture. They take it at face value, and as soon as they see a place where a person made a mistake, they don\u2019t really dig deeper.<br><br>This can manifest in postmortems as a root cause of \u201Chuman error\u201D, and follow up actions like \u201Cwe\u2019ll take more care when deploying this service\u201D.</p><p>A worse manifestation is when any discussion of someone making a mistake is shut down, so you never actually explore the root cause at all. \u201CThis is a blameless culture, we can\u2019t talk about what Chuck did.\u201D.<br><br>It can be uncomfortable, but having a blameless culture means you\u2019re ok with digging deep into the underlying causes of human mistakes, and finding ways to prevent them from happening again <em>without</em> expecting people to get it right all the time.</p><h1>Failure mode 2: \u201CWe need accountability\u201D</h1><p>When you have a well-established blameless culture, you may notice management higher-ups getting concerned about a perceived \u201Clack of accountability\u201D. They may see that Alice made a mistake resulting in an incident and ask why she isn\u2019t experiencing any repercussions.</p><p>This can be particularly frustrating if you know that Alice was just in the wrong place at the wrong time - I\u2019m reminded of the line from Apollo 13: \u201CIf I'm in the left-hand seat when the call comes up, <em>I</em> stir the tanks\u201D.</p><p>It\u2019s important to recognize that no blame doesn\u2019t mean no accountability. If someone bypassed three separate warnings about a potential destructive action, they probably weren\u2019t executing good judgement. But if the warnings could be bypassed by including a CLI flag that was in every example in the documentation, the problem is more systemic.<br><br>Patterns can also emerge. If one person consistently makes mistakes resulting in incidents, there is likely a problem with that person. If the same mistake is frequently made by many different people, you have a systemic issue to fix.</p><p>This is a fine line to walk, but if you\u2019re diving deep into the real root causes of issues, you\u2019ll have the evidence to show you which side of the line you\u2019re on.</p><h1>Failure mode 3: Casual blame</h1><p>If you successfully adopt a blameless culture where people feel safe to speak up, you may see blame being thrown around as a joke.</p><p>In a previous job, we had the \u201Cbuild breaker\u201D hat. If someone broke the build, they would have to take the hat until someone else earned it. This was very lighthearted - most people just placed the hat on their desks and didn\u2019t say much about it.<br><br>This may seem like a healthy, fun part of office culture, but it requires everyone to be bought into it and see it for what it is. It would be very easy for someone to be hurt by having attention drawn to their mistakes for a prolonged period.</p><p>A better alternative I\u2019ve heard of is \u201Cfailure Fridays\u201D where teams <em>voluntarily</em> present learnings from things that went wrong.</p><div class=\\\"subscription-widget-wrap-editor\\\" data-attrs=\\\"{"url":"https://thefridaydeploy.substack.com/subscribe?","text":"Subscribe","language":"en"}\\\" data-component-name=\\\"SubscribeWidgetToDOM\\\"><div class=\\\"subscription-widget show-subscribe\\\"><div class=\\\"preamble\\\"><p class=\\\"cta-caption\\\">Thanks for reading The Friday Deploy! Subscribe for free for weekly posts on SRE, DevOps and adjacent disciplines</p></div><form class=\\\"subscription-widget-subscribe\\\"><input type=\\\"email\\\" class=\\\"email-input\\\" name=\\\"email\\\" placeholder=\\\"Type your email\u2026\\\" tabindex=\\\"-1\\\"><input type=\\\"submit\\\" class=\\\"button primary\\\" value=\\\"Subscribe\\\"><div class=\\\"fake-input-wrapper\\\"><div class=\\\"fake-input\\\"></div><div class=\\\"fake-button\\\"></div></div></form></div></div><h1>Conclusion</h1><p>Adopting a blameless culture can help drive you towards more effective root cause analysis and more practical, long-term solutions. It\u2019s important to never lose sight of the fact that people can and do make mistakes. To err is human (to err != nil is Gopher). <br><br>We can\u2019t shy away from talking about these mistakes, we need to look below them and carefully consider the why behind them. Only then can we craft solutions to blunt the impact that these mistakes can have.</p>\",\"has_dynamic_content\":false,\"truncated_body_text\":\"I\u2019m sure many of you have sat in a meeting where it seemed like everyone was trying to shift the blame.\",\"wordcount\":1050,\"post_preview_limit\":null,\"language\":\"en\",\"postTags\":[{\"id\":\"1a7fdcdc-6f66-47df-8a8f-3e46637a4eca\",\"publication_id\":2552480,\"name\":\"incidents\",\"slug\":\"incidents\",\"hidden\":false},{\"id\":\"6c5583e4-1eb7-47c0-aeaf-fef8555102b7\",\"publication_id\":2552480,\"name\":\"postmortems\",\"slug\":\"postmortems\",\"hidden\":false},{\"id\":\"f8d2b2ee-a07b-4c76-bd09-87df1a77454e\",\"publication_id\":2552480,\"name\":\"SRE\",\"slug\":\"sre\",\"hidden\":false}],\"postCountryBlocks\":[],\"headlineTest\":null,\"coverImagePalette\":{\"Vibrant\":{\"rgb\":[174,108,52],\"population\":4},\"DarkVibrant\":{\"rgb\":[108,52,20],\"population\":2},\"LightVibrant\":{\"rgb\":[221,175,142],\"population\":302},\"Muted\":{\"rgb\":[168,117,80],\"population\":84},\"DarkMuted\":{\"rgb\":[60,52,52],\"population\":2},\"LightMuted\":{\"rgb\":[215,187,176],\"population\":29}},\"publishedBylines\":[{\"id\":5354589,\"name\":\"Tom Elliott\",\"handle\":\"tomwelliott\",\"photo_url\":\"https://substack-post-media.s3.amazonaws.com/public/images/65a53b6c-d83a-40fb-812f-468790933de0_500x500.jpeg\",\"bio\":null,\"profile_set_up_at\":\"2022-12-12T02:39:02.364Z\",\"reader_installed_at\":\"2022-12-12T02:38:14.985Z\",\"publicationUsers\":[{\"id\":2584826,\"user_id\":5354589,\"publication_id\":2552480,\"role\":\"admin\",\"public\":true,\"is_primary\":true,\"publication\":{\"id\":2552480,\"name\":\"The Friday Deploy\",\"subdomain\":\"thefridaydeploy\",\"custom_domain\":null,\"custom_domain_optional\":false,\"hero_text\":\"Exploring CI/CD practices, tips and technologies\",\"logo_url\":\"https://substack-post-media.s3.amazonaws.com/public/images/7c4d69f6-05b5-48c1-9925-4938793dad50_512x512.png\",\"author_id\":5354589,\"primary_user_id\":5354589,\"theme_var_background_pop\":\"#B599F1\",\"created_at\":\"2024-04-23T15:22:44.653Z\",\"email_from_name\":null,\"copyright\":\"Tom Elliott\",\"founding_plan_name\":null,\"community_enabled\":true,\"invite_only\":false,\"payments_state\":\"disabled\",\"language\":null,\"explicit\":false,\"homepage_type\":\"newspaper\",\"is_personal_mode\":false,\"logo_url_wide\":null}}],\"twitter_screen_name\":\"theotherelliott\",\"is_guest\":false,\"bestseller_tier\":null,\"status\":{\"bestsellerTier\":null,\"subscriberTier\":null,\"leaderboard\":null,\"vip\":false,\"badge\":null,\"subscriber\":null}}],\"reaction\":null,\"reaction_count\":5,\"comment_count\":3,\"child_comment_count\":2,\"audio_items\":[{\"post_id\":150028802,\"voice_id\":\"en-US-OnyxTurboMultilingualNeural\",\"audio_url\":\"https://substack-video.s3.amazonaws.com/video_upload/post/150028802/tts/2c85383a-55dc-4866-923a-5916f5028ea6/en-US-OnyxTurboMultilingualNeural.mp3\",\"type\":\"tts\",\"status\":\"completed\"}],\"is_geoblocked\":false,\"hasCashtag\":false},\"comments\":[{\"id\":72765866,\"body\":\"Great article Tom! My mantra for what I think we really do in these role is, \\\"solving solving problems\\\" (one of these days, it'll catch on...) and the blameless culture is IMO one manifestation of that. Unless the problem is malicious intent -- and even then, there are often systemic problems that lead to such an intent manifesting -- once you start blaming, you stop solving.\",\"body_json\":{\"type\":\"doc\",\"attrs\":{\"schemaVersion\":\"v1\"},\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Great article Tom! My mantra for what I think we really do in these role is, \\\"solving solving problems\\\" (one of these days, it'll catch on...) and the blameless culture is IMO one manifestation of that. Unless the problem is malicious intent -- and even then, there are often systemic problems that lead to such an intent manifesting -- once you start blaming, you stop solving.\"}]}]},\"publication_id\":2552480,\"post_id\":150028802,\"user_id\":259822351,\"ancestor_path\":\"\",\"type\":\"comment\",\"deleted\":false,\"date\":\"2024-10-15T21:55:45.431Z\",\"edited_at\":\"2024-10-15T21:56:10.778Z\",\"status\":\"published\",\"pinned_by_user_id\":null,\"restacks\":0,\"name\":\"Ali\",\"photo_url\":\"https://substack-post-media.s3.amazonaws.com/public/images/ecec64fe-230d-4f83-99d0-ef2086fb9819_144x144.png\",\"handle\":\"ali1760180\",\"reactor_names\":[\"Tom Elliott\"],\"reaction\":null,\"reactions\":{\"\u2764\":1},\"reaction_count\":1,\"children\":[],\"bans\":[],\"suppressed\":false,\"user_banned\":false,\"user_banned_for_comment\":false,\"user_slug\":\"ali1760180\",\"metadata\":{\"is_author\":false,\"membership_state\":\"free_signup\",\"eligibleForGift\":false},\"user_bestseller_tier\":null,\"can_dm\":true,\"userStatus\":{\"bestsellerTier\":null,\"subscriberTier\":null,\"leaderboard\":null,\"vip\":false,\"badge\":null,\"subscriber\":null},\"score\":6,\"children_count\":0,\"reported_by_user\":false,\"restacked\":false},{\"id\":75902087,\"body\":\"I'll raise my hand as having coined the term 'blameless postmortem' - the Google SRE book actually cites my post (https://www.etsy.com/codeascraft/blameless-postmortems). There's a bit of contrast in the concept and what you've described here, happy to provide feedback if wanted!\",\"body_json\":{\"type\":\"doc\",\"attrs\":{\"schemaVersion\":\"v1\"},\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"I'll raise my hand as having coined the term 'blameless postmortem' - the Google SRE book actually cites my post (\"},{\"type\":\"text\",\"text\":\"https://www.etsy.com/codeascraft/blameless-postmortems\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://www.etsy.com/codeascraft/blameless-postmortems\"}}]},{\"type\":\"text\",\"text\":\"). There's a bit of contrast in the concept and what you've described here, happy to provide feedback if wanted!\"}]}]},\"publication_id\":2552480,\"post_id\":150028802,\"user_id\":14728967,\"ancestor_path\":\"\",\"type\":\"comment\",\"deleted\":false,\"date\":\"2024-11-06T23:11:29.755Z\",\"edited_at\":null,\"status\":\"published\",\"pinned_by_user_id\":null,\"restacks\":0,\"name\":\"John Allspaw\",\"photo_url\":\"https://substack-post-media.s3.amazonaws.com/public/images/89b4c831-b0dd-40b1-ab5b-e70b7eb44686_650x650.png\",\"handle\":\"johnallspaw\",\"reactor_names\":[],\"reaction\":null,\"reactions\":{\"\u2764\":0},\"reaction_count\":0,\"children\":[],\"bans\":[],\"suppressed\":false,\"user_banned\":false,\"user_banned_for_comment\":false,\"user_slug\":\"johnallspaw\",\"metadata\":{\"is_author\":false,\"membership_state\":null,\"eligibleForGift\":false},\"user_bestseller_tier\":null,\"can_dm\":true,\"userStatus\":{\"bestsellerTier\":null,\"subscriberTier\":null,\"leaderboard\":null,\"vip\":false,\"badge\":null,\"subscriber\":null},\"score\":1,\"children_count\":1,\"reported_by_user\":false,\"restacked\":false,\"childrenSummary\":\"1 reply by Tom Elliott\"}],\"canonicalUrl\":\"https://thefridaydeploy.substack.com/p/is-your-blameless-culture-really\",\"inlineComments\":false,\"readerIsSearchCrawler\":false,\"ogUrl\":\"https://thefridaydeploy.substack.com/p/is-your-blameless-culture-really\",\"bannedFromNotes\":false,\"themeVariables\":{\"color_theme_bg_pop\":\"#ee7835\",\"background_pop\":\"#ee7835\",\"color_theme_bg_web\":null,\"cover_bg_color\":\"#FFFFFF\",\"cover_bg_color_secondary\":\"#f0f0f0\",\"background_pop_darken\":\"#ec681d\",\"print_on_pop\":\"#ffffff\",\"color_theme_bg_pop_darken\":\"#ec681d\",\"color_theme_print_on_pop\":\"#ffffff\",\"color_theme_bg_pop_20\":\"rgba(238, 120, 53, 0.2)\",\"color_theme_bg_pop_30\":\"rgba(238, 120, 53, 0.3)\",\"print_pop\":\"#ee7835\",\"color_theme_accent\":\"#ee7835\",\"cover_print_primary\":\"#363737\",\"cover_print_secondary\":\"#757575\",\"cover_print_tertiary\":\"#b6b6b6\",\"cover_border_color\":\"#ee7835\",\"home_hero\":\"newspaper\",\"home_posts\":\"list\",\"home_show_top_posts\":true,\"web_bg_color\":\"#ffffff\",\"background_contrast_1\":\"#f0f0f0\",\"background_contrast_2\":\"#dddddd\",\"background_contrast_3\":\"#b7b7b7\",\"background_contrast_4\":\"#929292\",\"background_contrast_5\":\"#515151\",\"color_theme_bg_contrast_1\":\"#f0f0f0\",\"color_theme_bg_contrast_2\":\"#dddddd\",\"color_theme_bg_contrast_3\":\"#b7b7b7\",\"color_theme_bg_contrast_4\":\"#929292\",\"color_theme_bg_contrast_5\":\"#515151\",\"color_theme_bg_elevated\":\"#ffffff\",\"color_theme_bg_elevated_secondary\":\"#f0f0f0\",\"color_theme_bg_elevated_tertiary\":\"#dddddd\",\"color_theme_detail\":\"#e6e6e6\",\"background_contrast_pop\":\"rgba(238, 120, 53, 0.4)\",\"color_theme_bg_contrast_pop\":\"rgba(238, 120, 53, 0.4)\",\"theme_bg_is_dark\":\"0\",\"print_on_web_bg_color\":\"#363737\",\"print_secondary_on_web_bg_color\":\"#868787\",\"background_pop_rgb\":\"238, 120, 53\",\"color_theme_bg_pop_rgb\":\"238, 120, 53\",\"color_theme_accent_rgb\":\"238, 120, 53\"},\"recentEpisodes\":null,\"trackFrontendVisit\":true,\"activeLiveStream\":null,\"freeTrialCoupon\":null,\"defaultCoupon\":null,\"isChatActive\":false,\"publicationPageAlert\":null,\"features\":{},\"browser\":{},\"showCookieBanner\":true,\"disabledCookies\":[\"intro_popup_last_hidden_at\",\"muxData-substack\",\"like_upsell_last_shown_at\",\"chatbot_terms_last_accepted_at\",\"preferred_language\",\"visit_id\",\"ajs_anonymous_id\",\"ab_testing_id\",\"ab_experiment_sampled\",\"_ga_tracking-substack\",\"meta_tracking_pixel-substack\",\"_dd_s-substack\",\"fs_uid-substack\",\"__zlcmid-substack\",\"disable_html_pixels\",\"_ga_tracking-publisher\",\"_ga_tag_manager-publisher\",\"fb_pixel-publisher\",\"twitter_pixel-publisher\",\"parsely_pixel-publisher\"],\"dd_env\":\"prod\",\"dd_ti\":false}")</script>
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