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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-113/">SRE Weekly Issue #113</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-113/">March 11, 2018</a>
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<a href="https://sreweekly.com/sre-weekly-issue-113/" title="Permalink to SRE Weekly Issue #113" class="email_only">View on sreweekly.com</a>
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<h2 style="text-align: center; font-size: 55%; color: #b0b0b0;">SPONSOR MESSAGE</h2>
<p>Grafana and VictorOps help teams visualize time series metrics across incident management. Here&#8217;s what you need to know: <a href="http://try.victorops.com/SREWeekly/Grafana">http://try.victorops.com/SREWeekly/Grafana</a></p>
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<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://honeycomb.io/blog/2018/03/the-new-best-engineer/" target="_blank">The New Best Engineer</a></div>
<div class="sreweekly-description">
<p>The best kind of engineer is one that understands not only their specialty, but at least <em>something</em> about the fields adjacent to theirs. The empathy this confers allows one to work incredibly effectively across the company. For SREs, this is even more important.</p>
<blockquote><p>[&#8230;] many of us are finding that the most valuable skill sets sit at the intersection of two or more disciplines.</p></blockquote>
<p><small>Charity Majors — Honeycomb</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://about.gitlab.com/2018/03/08/preventing-burnout/" target="_blank">GitLabbers share how to recognize burnout (and how to prevent it)</a></div>
<div class="sreweekly-description">
<p>GitLab held a session about recognizing and preventing burnout at their recent employee summit. They share the best tips in this article, and true to their radically open culture, they also added what they learned to their employee handbook, which is publicly available.</p>
<p><small>Clement Ho — GitLab</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.traviscistatus.com/incidents/sxrh0l46czqn" target="_blank">Travis CI Status &#8211; Container-based Linux Precise infrastructure emergency maintenance</a></div>
<div class="sreweekly-description">
<p>Here&#8217;s a post-analysis for a Travis CI incident early last year. Despite a couple of easy targets that could have been labelled as &#8220;root cause&#8221;, they instead skillfully laid out all of the contributing factors and left it at that.</p>
<p><small>Travis CI</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.serverlessops.io/blog/serverless-ops-what-do-we-do-when-the-server-goes-away" target="_blank">Serverless Ops: What do we do when the server goes away?</a></div>
<div class="sreweekly-description">
<p>What indeed? The same thing, just organized differently. There&#8217;s a lot of great analysis here about how ops roles can adapt to a serverless infrastructure, and how teams can best make use of ops folks.</p>
<p><small>Tom McLaughlin — ServerlessOps</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://thenewstack.io/call-rotations-best-wake-devs-middle-night/" target="_blank">On-Call Rotations: How Best to Wake Devs Up in the Middle of the Night</a></div>
<div class="sreweekly-description">
<p>Charity Majors wants you to look forward to on-call. This superb write-up of her recent conference talk explains why folks should think of on-call as an enjoyable privilege and how to shape your on-call to get there.</p>
<p><small>Jennifer Riggins</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://queue.acm.org/detail.cfm?id=3194655" target="_blank">Canary Analysis Service</a></div>
<div class="sreweekly-description">
<p>The Canary Analysis Service is Google&#8217;s internal tool that automatically analyzes canary runs and decides whether performance has been negatively impacted. My favorite section is the Lessons Learned.</p>
<p><small>Štěpán Davidovič with Betsy Beyer — ACM Queue</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="http://www.newsweek.com/snapchat-wont-refresh-servers-down-not-working-833094">Snapchat</a></li>
<li><a href="https://www.bleepingcomputer.com/news/business/123-reg-backup-snafu-causes-clients-to-lose-files-since-august-2017/">123 Reg (hosting provider)</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">Customers lost files added since 123 Reg&#8217;s last valid backup from August, 2017.</li>
</ul>
</li>
<li><a href="https://www.highstakesdb.com/8561-partypoker-adds-nearly-2000000-in-guarantees-after-server-crash.aspx">partypoker</a></li>
<li><a href="https://www.ecommercebytes.com/C/blog/blog.pl?/comments/2018/3/1520289779.html">eBay</a></li>
<li><a href="https://thenextweb.com/apps/2018/03/05/signal-messenger-many-users-globally/">Signal and Telegram (messenger apps)</a></li>
<li><a href="http://www.techtimes.com/articles/222284/20180304/amazon-alexa-is-having-some-major-issues-voice-commands-for-most-people-aren-t-working.htm">Alexa</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">I missed this one last week — it was apparently due to the AWS outage I reported on.</li>
</ul>
</li>
<li><a href="https://www.bizjournals.com/philadelphia/news/2018/03/08/td-bank-online-outage-march-braca-gartner.html">TD Bank</a></li>
<li><a href="https://www.rollingstone.com/glixel/news/oculus-issues-credit-for-outage-details-vr-headset-repair-w517590">Oculus Rift</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">A code-signing certificate expired, rendering some existing VR headsets non-functional. Oculus is issuing a $15 store credit to affected customers.<br />
<blockquote><p>Because of the particulars of what expired and how it happened, the company wasn&#8217;t able to simply push an update out to users because the expired certificate was blocking Oculus&#8217; standard software update system.</p></blockquote>
</li>
</ul>
</li>
</ul>
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