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<title>Verizon Points Finger at Niantic for Problems at Pokémon Go Event - Business Insider</title>
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<style>
/**
* Font-family declarations
*
* 99% of the time you won't need to add your selector here.
* Read the Fenrir Wiki about how to work with fonts:
* https://github.com/businessinsider/fenrir/wiki/CSS-Fonts
*/
.headline-regular /* utility class */ {
font-family: Helvetica, Arial, sans-serif;
font-weight: 400;
font-style: normal;
}
.headline-regular-italic /* utility class */ {
font-family: Helvetica, Arial, sans-serif;
font-weight: 400;
font-style: italic;
}
h1,
h2,
h3,
h4,
h5,
h6,
.typography h1 strong:not(.ignore-typography strong),
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aria-label="Go to the search page."
data-track-click="{&quot;product_field&quot;:&quot;ai_search&quot;,&quot;event&quot;:&quot;navigation&quot;,&quot;element_name&quot;:&quot;masthead&quot;,&quot;click_text&quot;:&quot;bi_value_unassigned&quot;}"
>
<svg
aria-hidden="true"
focusable="false"
class="search-icon"
xmlns="http://www.w3.org/2000/svg"
width="19"
height="21"
viewBox="0 0 19 21"
>
<g
fill="none"
fill-rule="evenodd"
>
<path
class="search-path"
fill="currentColor"
d="M8.53 1c.606 0 1.197.063 1.767.182a6.224 6.224 0 0 1-2.545 2.362c-2.958.378-5.243 2.89-5.243 5.932 0 3.305 2.696 5.984 6.02 5.984 3.326 0 6.022-2.679 6.022-5.984 0-.309-.024-.612-.07-.909a6.205 6.205 0 0 1 2.169-1.689c.267.82.41 1.692.41 2.598 0 2.156-.81 4.124-2.143 5.62l3.583 4.318L16.564 21l-3.568-4.3a8.53 8.53 0 0 1-4.466 1.253C3.819 17.953 0 14.158 0 9.476 0 4.795 3.819 1 8.53 1Z"
/>
<path
class="search-sparkle-path"
fill="#002AFF"
fill-rule="nonzero"
d="m12.677 9.922.521-1.19a4.59 4.59 0 0 1 2.342-2.36l1.435-.634a.585.585 0 0 0 0-1.064l-1.39-.615a4.592 4.592 0 0 1-2.376-2.44L12.681.354a.563.563 0 0 0-1.045 0l-.528 1.267a4.592 4.592 0 0 1-2.375 2.44l-1.39.614a.585.585 0 0 0 0 1.064l1.435.634a4.59 4.59 0 0 1 2.341 2.36l.522 1.19c.2.457.835.457 1.036 0Z"
/>
</g>
</svg> </a>
<button
class="menu-button"
type="button"
title="Open menu"
aria-label="Open menu"
data-menu-toggle
data-interaction-trigger="hamburger-menu,my-insider,answers-search-box"
data-interaction-click-trigger="hamburger-menu"
data-track-click="{&quot;product_field&quot;:&quot;hamburger_menu&quot;,&quot;event&quot;:&quot;navigation&quot;,&quot;element_name&quot;:&quot;masthead&quot;,&quot;click_text&quot;:&quot;bi_value_unassigned&quot;,&quot;click_path&quot;:&quot;bi_value_unassigned&quot;}"
>
<svg
aria-hidden="true"
focusable="false"
class="svg-icon menu-icon "
xmlns="http://www.w3.org/2000/svg"
width="1em"
height="1em"
viewBox="0 0 24 24"
>
<path fill="currentColor" stroke="currentColor" d="M2.5 5.5h19v1.414h-19V5.5Zm0 5.793h19v1.414h-19v-1.414Zm0 7.207v-1.414h19V18.5h-19Z"/>
</svg> </button>
</div>
</div>
</section>
<section class="trending-bar-section">
<div
class="carousel-gradient"
data-component-type="carousel-gradient"
data-load-strategy="defer"
>
<div class="carousel with-gradient with-fade-right">
<div
class="trending-bar"
data-component-type="trending-bar"
data-load-strategy="disable-lazy"
data-track-view="{&quot;subscription_experience&quot;:&quot;bi_value_unassigned&quot;,&quot;product_field&quot;:&quot;bi_value_unassigned&quot;,&quot;element_name&quot;:&quot;trending_nav&quot;,&quot;event&quot;:&quot;module_in_view&quot;}"
>
<div class="trending-bar__content">
<div class="trending-bar__items"></div>
</div>
</div>
</div>
</div>
</section>
</header>
<nav
class="component my-insider
style-loading"
data-my-insider
data-component-type="my-insider"
data-require-auth="true"
data-load-markup="my-insider/template"
data-load-strategy="interaction"
>
<div data-my-insider-root style="display: contents;"></div>
</nav>
<nav
class="hamburger-menu"
data-component-type="hamburger-menu"
data-load-strategy="interaction"
>
<section class="hamburger-menu-content">
<div class="hamburger-menu-top">
<a
class="monogram-tap-target"
href="/"
title="Business Insider"
data-track-click="{&quot;click_text&quot;:&quot;Business Insider&quot;,&quot;product_field&quot;:&quot;other&quot;,&quot;element_name&quot;:&quot;hamburger_menu&quot;,&quot;event&quot;:&quot;navigation&quot;}"
>
<svg
class="svg-icon logo-monogram "
xmlns="http://www.w3.org/2000/svg"
width="147.4"
height="120"
viewBox="0 0 147.4 120"
>
<g class="logo-monogram-path" fill="currentColor" fill-rule="evenodd">
<path d="M0 0h51.4C80 0 94.9 14.8 94.9 32.9s-7.1 21-16.9 25.5v.3c12.5 4.5 19.6 14.5 19.6 27.2 0 18.2-14 34.1-44.2 34.1H0V0Zm49.8 47.6c8.5 0 12.4-4.3 12.4-9.2s-3.9-9.3-12.4-9.3H34.7v18.5h15.1Zm.5 43.3c9 0 13.3-4.3 13.3-10s-4.5-10-13.2-10H34.7v19.9h15.6ZM112.4 0h35v120h-35V0Z"/>
</g>
</svg> </a>
<button
class="close-button"
title="Close menu"
aria-label="Close menu"
data-menu-toggle
data-track-click="{&quot;product_field&quot;:&quot;close&quot;,&quot;event&quot;:&quot;navigation&quot;,&quot;element_name&quot;:&quot;hamburger_menu&quot;,&quot;click_text&quot;:&quot;bi_value_unassigned&quot;,&quot;click_path&quot;:&quot;bi_value_unassigned&quot;}"
>
<span class="close-button-background">
<svg
aria-hidden="true"
focusable="false"
class="svg-icon close-icon "
xmlns="http://www.w3.org/2000/svg"
width="1em"
height="1em"
viewBox="0 0 24 24"
>
<path fill="currentColor" d="M21 5.394 18.606 3 12 9.606 5.394 3 3 5.394 9.606 12 3 18.606 5.394 21 12 14.394 18.606 21 21 18.606 14.394 12 21 5.394Z"/>
</svg> </span>
</button>
</div>
<div
class="answers-search-box"
data-component-type="answers-search-box"
data-load-strategy="interaction"
data-tracking-area="hamburger"
>
<form
class="input-holder"
method="get"
action="/answers"
>
<div class="input-holder-inner">
<input
type="text"
class="js-search-input"
placeholder="Search Business Insider"
/>
<button
class="inline-button"
title="Search BI"
aria-label="Search BI"
><svg
aria-hidden="true"
focusable="false"
class="svg-icon search-icon "
xmlns="http://www.w3.org/2000/svg"
width="1em"
height="1em"
viewBox="0 0 24 24"
>
<path fill="currentColor" d="M19.475 9.275a8.415 8.415 0 0 1-2.058 6.82L21 20.414 19.064 22l-3.568-4.3a8.53 8.53 0 0 1-4.466 1.253c-4.711 0-8.53-3.795-8.53-8.477C2.5 5.795 6.319 2 11.03 2c.396 0 .786.027 1.167.079l-.549 1.069-2.716 1.395c-.335.173-.6.41-.794.684a5.977 5.977 0 0 0-3.13 5.25c0 3.304 2.697 5.983 6.022 5.983a6.025 6.025 0 0 0 5.298-3.138c.251-.19.468-.441.629-.754l1.395-2.716 1.123-.577Z"/>
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</svg></button>
</div>
<button class="big-button">Search</button>
</form>
</div>
<section
class="hamburger-menu-vertical-lists"
data-track-click-shared="{&quot;product_field&quot;:&quot;vertical&quot;,&quot;event&quot;:&quot;navigation&quot;,&quot;element_name&quot;:&quot;hamburger_menu&quot;}"
>
<div
class="accordion level-0"
data-component-type="accordion"
data-load-strategy="exclude" data-group="menu"
data-level="0" data-track-click-shared="{&quot;element_name&quot;:&quot;hamburger_menu&quot;,&quot;event&quot;:&quot;navigation&quot;,&quot;product_field&quot;:&quot;vertical&quot;}"
data-type="post"
>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<button class="accordion-button headline-medium" title="Expand menu" aria-label="Expand menu"><svg
aria-hidden="true"
focusable="false"
class="svg-icon chevron-down-icon "
xmlns="http://www.w3.org/2000/svg"
width="1em"
height="1em"
viewBox="0 0 24 24"
>
<path fill="currentColor" fill-rule="evenodd" d="m19.44 5.5-7.486 7.72L4.56 5.594 2 8.234 11.954 18.5 22 8.14 19.44 5.5Z"/>
</svg></button>
<a
class="accordion-link headline-medium with-nested-accordion"
href="/business"
data-track-click=''
>Business</a>
</span>
<div
class="accordion level-1"
data-component-type="accordion"
data-load-strategy="exclude" data-group="menu"
data-level="1"
>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/strategy"
data-track-click=''
>Strategy</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/economy"
data-track-click=''
>Economy</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/finance"
data-track-click=''
>Finance</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/retail"
data-track-click=''
>Retail</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/advertising"
data-track-click=''
>Advertising</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/careers"
data-track-click=''
>Careers</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/law"
data-track-click=''
>Law</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/media"
data-track-click=''
>Media</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/real-estate"
data-track-click=''
>Real Estate</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/smallbusiness"
data-track-click=''
>Small Business</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/sc/introducing-the-better-work-project-hub"
data-track-click=''
>The Better Work Project</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/personal-finance"
data-track-click=''
>Personal Finance</a>
</span>
</div>
</div> </div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<button class="accordion-button headline-medium" title="Expand menu" aria-label="Expand menu"><svg
aria-hidden="true"
focusable="false"
class="svg-icon chevron-down-icon "
xmlns="http://www.w3.org/2000/svg"
width="1em"
height="1em"
viewBox="0 0 24 24"
>
<path fill="currentColor" fill-rule="evenodd" d="m19.44 5.5-7.486 7.72L4.56 5.594 2 8.234 11.954 18.5 22 8.14 19.44 5.5Z"/>
</svg></button>
<a
class="accordion-link headline-medium with-nested-accordion"
href="/tech"
data-track-click=''
>Tech</a>
</span>
<div
class="accordion level-1"
data-component-type="accordion"
data-load-strategy="exclude" data-group="menu"
data-level="1"
>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/science"
data-track-click=''
>Science</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/artificial-intelligence"
data-track-click=''
>AI</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/enterprise"
data-track-click=''
>Enterprise</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/transportation"
data-track-click=''
>Transportation</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/startups"
data-track-click=''
>Startups</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/innovation"
data-track-click=''
>Innovation</a>
</span>
</div>
</div> </div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<button class="accordion-button headline-medium" title="Expand menu" aria-label="Expand menu"><svg
aria-hidden="true"
focusable="false"
class="svg-icon chevron-down-icon "
xmlns="http://www.w3.org/2000/svg"
width="1em"
height="1em"
viewBox="0 0 24 24"
>
<path fill="currentColor" fill-rule="evenodd" d="m19.44 5.5-7.486 7.72L4.56 5.594 2 8.234 11.954 18.5 22 8.14 19.44 5.5Z"/>
</svg></button>
<a
class="accordion-link headline-medium with-nested-accordion"
href="https://markets.businessinsider.com"
data-track-click=''
>Markets</a>
</span>
<div
class="accordion level-1"
data-component-type="accordion"
data-load-strategy="exclude" data-group="menu"
data-level="1"
>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/markets"
data-track-click=''
>News</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="https://markets.businessinsider.com/stocks"
data-track-click=''
>Stocks</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="https://markets.businessinsider.com/indices"
data-track-click=''
>Indices</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="https://markets.businessinsider.com/commodities"
data-track-click=''
>Commodities</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="https://markets.businessinsider.com/cryptocurrencies"
data-track-click=''
>Crypto</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="https://markets.businessinsider.com/currencies"
data-track-click=''
>Currencies</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="https://markets.businessinsider.com/etfs"
data-track-click=''
>ETFs</a>
</span>
</div>
</div> </div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<button class="accordion-button headline-medium" title="Expand menu" aria-label="Expand menu"><svg
aria-hidden="true"
focusable="false"
class="svg-icon chevron-down-icon "
xmlns="http://www.w3.org/2000/svg"
width="1em"
height="1em"
viewBox="0 0 24 24"
>
<path fill="currentColor" fill-rule="evenodd" d="m19.44 5.5-7.486 7.72L4.56 5.594 2 8.234 11.954 18.5 22 8.14 19.44 5.5Z"/>
</svg></button>
<a
class="accordion-link headline-medium with-nested-accordion"
href="/lifestyle"
data-track-click=''
>Lifestyle</a>
</span>
<div
class="accordion level-1"
data-component-type="accordion"
data-load-strategy="exclude" data-group="menu"
data-level="1"
>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/entertainment"
data-track-click=''
>Entertainment</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/culture"
data-track-click=''
>Culture</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/travel"
data-track-click=''
>Travel</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/food"
data-track-click=''
>Food</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/health"
data-track-click=''
>Health</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/education"
data-track-click=''
>Education</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/parenting"
data-track-click=''
>Parenting</a>
</span>
</div>
</div> </div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<button class="accordion-button headline-medium" title="Expand menu" aria-label="Expand menu"><svg
aria-hidden="true"
focusable="false"
class="svg-icon chevron-down-icon "
xmlns="http://www.w3.org/2000/svg"
width="1em"
height="1em"
viewBox="0 0 24 24"
>
<path fill="currentColor" fill-rule="evenodd" d="m19.44 5.5-7.486 7.72L4.56 5.594 2 8.234 11.954 18.5 22 8.14 19.44 5.5Z"/>
</svg></button>
<a
class="accordion-link headline-medium with-nested-accordion"
href="/defense"
data-track-click=''
>Military &amp; Defense</a>
</span>
<div
class="accordion level-1"
data-component-type="accordion"
data-load-strategy="exclude" data-group="menu"
data-level="1"
>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/politics"
data-track-click=''
>Politics</a>
</span>
</div>
</div> </div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<button class="accordion-button headline-medium" title="Expand menu" aria-label="Expand menu"><svg
aria-hidden="true"
focusable="false"
class="svg-icon chevron-down-icon "
xmlns="http://www.w3.org/2000/svg"
width="1em"
height="1em"
viewBox="0 0 24 24"
>
<path fill="currentColor" fill-rule="evenodd" d="m19.44 5.5-7.486 7.72L4.56 5.594 2 8.234 11.954 18.5 22 8.14 19.44 5.5Z"/>
</svg></button>
<a
class="accordion-link headline-medium with-nested-accordion"
href="/guides"
data-track-click=''
>Reviews</a>
</span>
<div
class="accordion level-1"
data-component-type="accordion"
data-load-strategy="exclude" data-group="menu"
data-level="1"
>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/guides/home"
data-track-click=''
>Home</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/guides/kitchen"
data-track-click=''
>Kitchen</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/guides/style"
data-track-click=''
>Style</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/guides/streaming"
data-track-click=''
>Streaming</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/guides/pets"
data-track-click=''
>Pets</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/guides/tech"
data-track-click=''
>Tech</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/guides/deals"
data-track-click=''
>Deals</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/guides/gifts"
data-track-click=''
>Gifts</a>
</span>
</div>
<div class="accordion-row">
<span class="accordion-item headline-medium ">
<a
class="accordion-link headline-medium "
href="/guides/tickets"
data-track-click=''
>Tickets</a>
</span>
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<h1 class="headline heading-xl ">Verizon points the finger at Niantic for problems that led to Pokémon Go fiasco</h1>
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Disappointed by the Pokémon Go event? Verizon says it's not to blame.&nbsp;
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<a href="https://www.businessinsider.com/author/alex-heath" class="image-source-link not-content-link" data-track-click="{&quot;element_name&quot;:&quot;body_link&quot;,&quot;event&quot;:&quot;tout_click&quot;,&quot;index&quot;:&quot;bi_value_unassigned&quot;,&quot;product_field&quot;:&quot;bi_value_unassigned&quot;}" rel="" target="_self">
Alex Heath
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</span>When it comes to figuring out who was to blame for turning the first real-world&nbsp;Pokémon Go&nbsp;event into a <a href="https://www.businessinsider.com/pokmon-go-chicago-event-issues-ticket-refunds-after-widespread-outage-2017-7" data-track-click="{&quot;element_name&quot;:&quot;body_link&quot;,&quot;event&quot;:&quot;tout_click&quot;,&quot;index&quot;:&quot;bi_value_unassigned&quot;,&quot;product_field&quot;:&quot;bi_value_unassigned&quot;}" rel="" target="_self">disappointing disaster</a>, Verizon is pointing its&nbsp;finger at Niantic.&nbsp;</p>
<p>The wireless carrier's engineers worked with Niantic, the game's developer, before the event opened in Chicago on Saturday, a Verizon&nbsp;spokesperson told Business Insider. Verizon boosted its capacity for the event, and had representatives in place to make sure its network was up and running. &nbsp;&nbsp;</p>
<p>"This was not a&nbsp;Verizon&nbsp;issue,"&nbsp;the spokesperson said.</p><div class="in-post-sticky only-desktop"><div class="ad-callout-wrapper ad-label headline-medium only-desktop">
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<p>The spokesperson added that company engineers "reported that even when attendees were experiencing issues accessing the game itself, other applications like YouTube worked just fine — which indicated the issues were outside of&nbsp;Verizon's control, like an issue with the game's server itself."&nbsp;</p>
<p>Niantic representatives did not immediately respond to a request for comment on Verizon's statement.</p><div class="in-post-sticky only-desktop"><div class="ad-callout-wrapper ad-label headline-medium only-desktop">
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<p>An estimated 20,000 people showed up at the Pokémon Go Chicago event in the city's Grant Park expecting to catch some rare Pokémon. Most left <a href="https://www.businessinsider.com/pokemon-go-fest-chicago-video-niantic-john-hanke-booed-lugia-2017-7" data-track-click="{&quot;element_name&quot;:&quot;body_link&quot;,&quot;event&quot;:&quot;tout_click&quot;,&quot;index&quot;:&quot;bi_value_unassigned&quot;,&quot;product_field&quot;:&quot;bi_value_unassigned&quot;}" rel="" target="_self">disappointed</a>&nbsp;after the game stopped working. Not everyone was affected by the outage; players on T-Mobile generally had a better time accessing the game throughout the day.</p>
<p>Since the end of the event, attendees and others have been speculating about what caused the game's outage.&nbsp;</p><div class="in-post-sticky only-desktop"><div class="ad-callout-wrapper ad-label headline-medium only-desktop">
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<p>One theory: The game went down due to server issues at Niantic, thanks to the increased activity on the app. That wouldn't be unusual. At the height of the game's popularity last summer, the game was plagued with outages and bugs.&nbsp;</p>
<p>Unfortunately, Niantic, which is partly owned by Nintendo and developed the game on its behalf, has declined to discuss the outage.</p>
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<p>Another theory: The problems with the app were due to a lag in cell service, Verizon's denial aside. Again, that wouldn't be unusual. Cellphone carriers' networks often get overtaxed during big events or moments of crisis — such as the Boston Marathon bombing — when thousands of people attempt to use their systems at once.&nbsp;</p>
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Gotta catch 'em all — except when you can't.&nbsp;
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"When you get a really big surge in capacity on a cellular network, it's not unusual to get the problems that are attributed to it here," said Bill Menezes, an analyst at Gartner who specializes in unified communications, network systems and service.</p><div class="in-post-sticky only-desktop"><div class="ad-callout-wrapper ad-label headline-medium only-desktop">
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<p>Most networks are set to handle a normal day's traffic, and network providers rely on&nbsp;Cell on Wheels (COWs) to increase their capabilities for big crowds, Menezes&nbsp;said. That's essentially what Verizon did, according to the company's spokesperson.&nbsp;</p>
<p>Despite not commenting on the outage, Niantic was quick to ensure its (former) fans that they would be getting refunds, as well as $100 worth of in-game coins.</p><div class="in-post-sticky only-desktop"><div class="ad-callout-wrapper ad-label headline-medium only-desktop">
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<p>Tickets to Chicago’s Pokémon Go Fest event sold out in under 10 minutes for $20 each, and many tickets were later resold online for hundreds of dollars, with many attendees traveling from outside of the country. Pokémon Go is the first big success for Nintendo with a mobile phone game.</p>
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<span>Becky Peterson was formerly a tech features correspondent focused on long-form profiles and investigations into the most interesting people and companies at the intersection of technology and finance.</span><span>She's broken news on major tech stories including <a href="https://www.businessinsider.com/palantir-took-over-from-google-on-project-maven-2019-12">Palantir's work on Project Maven,</a> <a href="https://www.businessinsider.com/peter-thiel-bought-miami-estate-featured-on-the-real-world-2021-1">Peter Thiel's $18 million estate</a> in Miami (which was once featured on MTV's 'The Real World'), <a href="https://www.businessinsider.com/jeffrey-epsteins-ex-girlfriend-dated-kimbal-musk-2020-1">Jeffrey Epstein's tour of SpaceX</a>, and <a href="https://www.businessinsider.com/uber-ceo-dara-khosrowshahi-have-the-d-memo-2018-6">Uber CEO Dara Khosrowshahi's</a> insistence that employees take "the D."</span><span>Previously, she covered enterprise tech and tech investment banking with a focus on M&amp;A, IPO and venture capital deals in San Francisco. </span><span>She graduated from New York University with a master's degree in media, culture and communication with an emphasis on technology and society.</span><span> </span><span><span class="headline-semibold">Expertise</span></span><span>Silicon Valley, Venture Capital, Investment Banking, Jeffrey Epstein, Ghislaine Maxwell</span><span><span class="headline-semibold">Popular articles</span></span><span><a href="https://www.businessinsider.com/bill-and-melinda-gates-foundation-faces-turmoil-from-divorce-2021-7">Inside the turmoil at the Bill &amp; Melinda Gates Foundation, where employees say divorce, Epstein, and vaccines have left some staffers polishing their résumés</a><a href="https://www.businessinsider.com/profile-ian-osborne-cofounder-chamath-palihapitiya-social-capital-hedosophia-spac-2021-5">The secret life of Ian Osborne, the shadowy 38-year-old cofounder of Chamath Palihapitiya's SPAC who has built the ultimate black book of billionaires</a></span><span><a href="https://www.businessinsider.com/silicon-valley-venture-capitalists-at-front-lines-california-recall-2021-5">Silicon Valley VCs are at war with the 'far left radicals' running California</a><a href="https://www.businessinsider.com/ghislaine-maxwells-husband-scott-borgerson-profile-2020-12">Inside the life of Ghislaine Maxwell's secret husband, a once-high-flying tech entrepreneur backed by Eric Schmidt who is now a central figure in one of the country's most high-profile legal cases</a></span><span><a href="https://www.businessinsider.com/rent-runway-ceo-jenn-hyman-profile-during-covid-crisis-2020-9">Rent the Runway CEO Jennifer Hyman, one of the most successful female founders, is fighting to save her company</a></span><span>Jeffrey Epstein set Elon Musk's brother up with a girlfriend in effort to get close to the Tesla founder, sources say</span><span><a href="https://www.businessinsider.com/mark-zuckerberg-family-office-weststreet-misconduct-allegations-2020-2">A drunken late-night assault allegation has roiled the secretive world of Mark Zuckerberg's private family office. Personal aides are speaking out about claims that household staff endured sexual harassment and racism from their colleagues.</a></span>
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