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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-127/">SRE Weekly Issue #127</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-127/">June 24, 2018</a>
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<a href="https://sreweekly.com/sre-weekly-issue-127/" title="Permalink to SRE Weekly Issue #127" class="email_only">View on sreweekly.com</a>
<p>It&#8217;s a jam-packed issue this week!  After a few light issues, suddenly everyone decided to publish awesome SRE-related content all at once.  Nice work, folks!</p>
<div class="sreweekly-sponsor-message" style="border: 1px solid #b0b0b0; padding-left: 1rem; padding-right: 1rem; width: 80%; align: center; margin: 2rem auto 2rem auto;">
<h2 style="text-align: center; font-size: 55%; color: #b0b0b0;">SPONSOR MESSAGE</h2>
<p>Creating on-call schedules for your SRE team(s) can be challenging. We’ve put together a short list of tips, tricks, and tools you can use to better organize your on-call rotations and help your SRE efforts:</p>
<p><a href="http://try.victorops.com/SREWeekly/SRE-On-Call-Tips">http://try.victorops.com/SREWeekly/SRE-On-Call-Tips</a></p>
</div>
<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.parliament.uk/documents/commons-committees/treasury/Correspondence/2017-19/visa-response-150618.pdf" target="_blank">Letter from Visa regarding service disruption, 15 June 2018</a></div>
<div class="sreweekly-description">
<p>Visa wrote a letter to the Chair of the Treasury Committee of the UK House of Commons, explaining their outage from a few weeks ago and answering the questions they posed. The good bits are in the first few pages, and the question answers mostly reiterate them. The last question about steps to prevent recurrence has some additional detail.</p>
<blockquote><p>[&#8230;] a component within a switch in our primary data centre suffered a very rare partial failure which prevented the backup switch from activating.</p></blockquote>
<p><small>Visa</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://internetintel.oracle.com/blog-single.html?id=Introducing%20the%20Internet%20Intelligence%20Map" target="_blank">Introducing the Internet Intelligence Map</a></div>
<div class="sreweekly-description">
<p>This is really nifty!</p>
<blockquote><p>The website has two sections: <em>Country Statistics</em> and <em>Traffic Shifts</em>.</p></blockquote>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://mobile.twitter.com/eanakashima/status/1003751760622641156" target="_blank">Emily Nakashima on Twitter</a></div>
<div class="sreweekly-description">
<p>Such an awesome idea:</p>
<blockquote><p>@eanakashima: Alerting on spikes in status page views: so wrong, or so right?</p></blockquote>
<p><small>Emily Nakashima</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://blog.hostedgraphite.com/2018/06/19/communicating-with-twits-how-to-minimize-friction-between-dev-and-sre/" target="_blank">Communicating with twits: How to minimize friction between Dev and SRE</a></div>
<div class="sreweekly-description">
<p>How (and why) should an SRE team communicate with Dev and the rest of the organization? I especially enjoy the section on how communicating outwardly helps SRE.</p>
<p><small>HostedGraphite</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://o11ycon.io/cff/" target="_blank">Observability Show &amp; Tell: show us your failure!</a></div>
<div class="sreweekly-description">
<p>o11ycon has posted a Call for Failures:</p>
<blockquote><p>Send us a slide or two, including a graph or other visual artifact of observability that represents the worst day of your (professional) life. Or a graph that drives home some important, deeply unexpected, or just plain interesting point about your systems.</p></blockquote>
<p><small>o11ycon</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://githubengineering.com/mysql-high-availability-at-github/" target="_blank">MySQL High Availability at GitHub</a></div>
<div class="sreweekly-description">
<p>There&#8217;s a great description of their current setup, but what really makes this article awesome is the explanation of what was wrong with their old system and why they replaced it.</p>
<p><small>Shlomi Noach — GitHub</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://octopus.com/blog/automated-database-deployments-iteration-zero" target="_blank">Automated Database Deployments Iteration Zero</a></div>
<div class="sreweekly-description">
<p>Hilights of this article:</p>
<ul>
<li>description of the pros and cons of two techniques for automating database migrations</li>
<li>a surprising number of instances of the word &#8220;tentacle&#8221;</li>
</ul>
<p><small>Hen Peretz — BlazeMeter</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.jems.com/ems-insider/articles/2018/june/just-culture-high-reliability-steps-to-a-more-reliable-organization.html" target="_blank">Just Culture &amp; High Reliability: Steps to a More Reliable Organization</a></div>
<div class="sreweekly-description">
<p>Rather than firing the driver that caused a rear-end collision, this company looked deeper and found an underlying flaw in their procedures.</p>
<blockquote><p>The organization had unknowingly created a system that was risk-promoting, rather than risk-averse.</p></blockquote>
<p><small> Larry Boxman and Paul LeSage — Journal of Emergency Medical Services</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://status.npmjs.org/incidents/l3wnv66v6rf1">NPM (nodeJS package manager)</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">This status posting is minimal, but there&#8217;s a deeper story at play here. There&#8217;s this article:
<p><a href="https://www.cnet.com/news/twitter-bought-an-anti-harassment-startup-and-immediately-shut-it-down-smyte/">Twitter bought an anti-harassment startup and immediately shut it down</a></p>
<p>And <a href="https://mobile.twitter.com/seldo/status/1009873821141118976">this tweet</a> by Laurie Voss (npmjs COO):</p>
<blockquote><p>@seldo: A vendor notified us of their acquisition at 6am this morning and shut down their APIs 30 minutes later, creating a production outage for npm (package publishes and user registrations). The sheer unprofessionalism of this is blowing my mind.</p></blockquote>
<p>Ouch.</li>
</ul>
</li>
<li><a href="https://status.datadoghq.com/incidents/6nh5v7h88t5q">Datadog</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">
<blockquote><p>These delays may result in &#8220;no data&#8221; alert conditions for Metric Monitors, to avoid spurious alerts we&#8217;ve temporarily disabled these alert types.</p></blockquote>
</li>
</ul>
</li>
<li><a href="http://www.telecompetitor.com/as-one-ott-service-suffers-outage-att-launches-new-watchtv-15-ott-service/">DIRECTV NOW</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">
<blockquote><p>In the midst of suffering a major outage to their DIRECTV NOW OTT service, AT&amp;T announced the official launch of AT&amp;T WatchTV [&#8230;]</p></blockquote>
</li>
</ul>
</li>
<li><a href="https://www.cnn.com/2018/06/21/africa/algeria-turns-off-internet-intl/index.html">Algeria</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">
<blockquote><p>Algeria switched off its internet on Wednesday in an attempt to prevent cheating on exams.</p>
<p>Algeria&#8217;s blackout can be seen in Oracle&#8217;s <a href="https://map.internetintel.oracle.com/?root=national&amp;country=dz">Internet Intelligence project</a>, which maps web access globally.</p></blockquote>
<p><small>Rory Smith — CNN</small></li>
</ul>
</li>
<li><a href="https://metastatuspage.com/incidents/mjxvtrscggbt">Atlassian Statuspage (statuspage.io)</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">
<blockquote><p>We have identified the issue as errant traffic from a single customer and have taken action to mitigate the issue, which appears to only affect status pages. The Management Portal is working as normal.</p></blockquote>
</li>
</ul>
</li>
<li><a href="https://status.newrelic.com/incidents/lfwhprjxb7kz">New Relic</a></li>
<li><a href="http://status.cloud.google.com/incident/compute/18006#18006003">GCP Networking in us-east1</a></li>
<li><a href="https://azure.microsoft.com/en-us/status/history/">Azure North Europe region</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">An environment control system failure caused a huge rise in humidity, taking down some equipment. Huge shout-out to the Microsoft employee who reached out to me to let me know that they saw my call for help last week and forwarded it on to the folks responsible for the status page!</li>
</ul>
</li>
</ul>
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