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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-162/">SRE Weekly Issue #162</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-162/">March 3, 2019</a>
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<a href="https://sreweekly.com/sre-weekly-issue-162/" title="Permalink to SRE Weekly Issue #162" class="email_only">View on sreweekly.com</a>
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<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, VictorOps:</h2>
<p>Ever been on-call? Then you know it can suck. Check out some of our tips and tricks to see how SRE teams are maintaining composure during a critical incident and making on-call suck less:</p>
<p><a href="http://try.victorops.com/sreweekly/on-call-stress-management">http://try.victorops.com/sreweekly/on-call-stress-management</a></p>
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<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://blog.benjojo.co.uk/post/eve-online-bgp-internet" target="_blank">What would a EvE online Internet look like?</a></div>
<div class="sreweekly-description">
<p>Want to nerd out on BGP? Check out how this person modeled the Eve Online universe as an 8000-VM cluster running BGP.</p>
<p><small>Ben Cartwright-Cox</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.xaprb.com/blog/three-vacation-policies/" target="_blank">Three Vacation Policies</a></div>
<div class="sreweekly-description">
<p>Accrued vacation time is antiquated, and &#8220;unlimited&#8221; vacation paradoxically leads employees to take <em>less</em> time overall. Time to enforce vacations, lest we forget that <a href="https://www.usenix.org/node/195709">burnout is a reliability risk</a>.</p>
<p><small> Baron Schwartz</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://hbr.org/2011/04/how-to-avoid-catastrophe" target="_blank">How to Avoid Catastrophe</a></div>
<div class="sreweekly-description">
<p>How to avoid catastrophe: pay attention to near misses. This article makes an incredibly compelling point that we need to make a conscious effort to pay attention to near misses, and explains how cognitive bias will tend to make us do the exact opposite.</p>
<p><small>Catherine H. Tinsley, Robin L. Dillon, and Peter M. Madsen — Harvard Business Review</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://devops.com/how-sre-creates-a-blameless-culture/" target="_blank">How SRE Creates a Blameless Culture</a></div>
<div class="sreweekly-description">
<p>An intro to how blame causes problems, why blamelessness is better, and how to adopt a blameless culture.</p>
<p><small> Ashar Rizqi</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.getrevue.co/profile/resilience/issues/resilience-roundup-learning-from-organizational-incidents-resilience-engineering-for-high-risk-process-environments-issue-22-160719" target="_blank">Learning From Organizational Incidents: Resilience Engineering for High-Risk Process Environments</a></div>
<div class="sreweekly-description">
<p>A 100-year-old chemical company thought they had a great safety record. Turns out that folks were just considering accidents &#8220;routine&#8221; and not reporting them.</p>
<p><small>Thai Wood (reviewing a paper by Stefanie Huber, Ivette van Wijgerden, Arjan de Witt, and Sidney W.A. Dekker)</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://medium.com/booking-com-infrastructure/how-reliability-and-product-teams-collaborate-at-booking-com-f6c317cc0aeb?source=rss----57f53b0c62a4---4" target="_blank">How Reliability and Product Teams Collaborate at Booking.com</a></div>
<div class="sreweekly-description">
<p>Booking.com has 50,000 servers and many SRE squads. They developed tools they call the Reliability Collaboration Model and the Ownership Map to help them define which products SRE squads support and at what level.</p>
<p><small>Emmanuel Goossaert — Booking.com</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://status.newrelic.com/incidents/ntfxxfb3z9dx">New Relic</a></li>
<li><a href="https://status.duo.com/incidents/5ythw67bv9q9">Duo Security</a></li>
<li><a href="https://capitolfax.com/2019/03/01/human-error-try-abject-stupidity-amtrak/">Amtrak (US long-distance passenger rail)</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">Amtrak had an outage of its switching system this past week. Linked above is an article with the inflammatory title, &#8220;Human error? Try abject stupidity, Amtrak&#8221;. Exercise: try to think of ways in which this is <em>not</em> a case of abject stupidity.
<p><small>Rich Miller — Capitol Fax</small></li>
</ul>
</li>
<li><a href="https://www.independent.co.uk/life-style/gadgets-and-tech/news/youtube-down-not-working-loading-issues-problems-login-account-a8801946.html">YouTube</a></li>
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