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ESM-Customer-Tenant-Decommission_688996785

Introduction

This guide help user to use X4X service offering to request a ESM customer tenant decommission.

Service Offering for ordinary user

  1. Go to X4X tenant: https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354
  2. Check Service Catalog: Trial
  3. Check service offering: Request Tenant Decommission
  4. Input the justification for the request, which farm the tenant located in and tenant ID, submit.
  5. The Ops team will receive the notification of the request.

Service offering for Ops team member

  1. Go to X4X tenant: https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354
  2. Check Service Catalog: ESM Provisioning
  3. Check service offering: Set Tenant Decommission
  4. Input the justification for the request, which farm the tenant located in
  5. and Select the SMAX tenant which hostname is tenant ID, same as CMS, OO and DND, leave it if empty, submit.
  6. Click "Delete Immediately" if tenant could be decommissioned right now.
  7. Input the source request id if there have the relevent request from x4x or PCS.
  8. The request will be approved by ShenWei and Wenjun to go to the decommission process.

Resources:

  1. KT on ESM tenant decommissioning: Open Text Intranet

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