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<li><a href = '#CriticalThinkingSupportsBetterDecision-makingBasedOnFacts.'>Critical thinking supports better decision-making based on facts.</a></li>
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<li><a href = '#ClearCommunicationIsCriticalToSuccessfulStakeholderManagement.'>Clear communication is critical to successful stakeholder management.</a></li>
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<li><a href = '#ConnectTheDotsBetweenThingsToFindMoreMeaning.'>Connect the dots between things to find more meaning.</a></li>
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<main>
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<h1>Three reasons a liberal arts degree helped me succeed in
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tech</h1>
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<div class = 'short-front'>
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<div class = 'author-list'>
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<div class = 'author'>
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<div class = 'photo'><a href = 'https://www.sannielee.com/'><img alt = 'Photo of Sannie Lee' src = 'sannie-lee.webp' width = '80'></img></a></div>
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<address class = 'name'><a href = 'https://www.sannielee.com/' rel = 'author'>Sannie Lee</a></address>
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<div class = 'bio'>
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<p>Sannie Lee is a Lead Consultant Business Analyst at
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Thoughtworks. She has over ten years experience in product management from
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start-ups to large corporations working on products as varied as email,
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websites, internal proprietary CRM systems, and mobile apps. She is
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passionate about getting teams to think more product-oriented and put the
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user at the center of all decisions. </p>
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</div>
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</div>
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</div>
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<p class = 'date'>09 November 2023</p>
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</div>
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<div class = 'tags'>
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<p class = 'tag-link'><a href = /tags/collaboration.html>collaboration</a></p>
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</div>
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<div class = 'paperBody shallow'>
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<p>When people ask me what I do, I tell them I work in tech and they
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frequently assume I’m a software engineer with a background in STEM. I
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correct their assumption, explaining that I’m a product manager and I
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don’t write code. I work together with developers, designers, and
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stakeholders who come from a variety of backgrounds and act as a bridge
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between these parties to ensure a product’s success. I’m responsible for
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the strategy and development of the product.</p>
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<p>At my last job before Thoughtworks, I encountered some student workers
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and interns who were keen on getting into tech. Several of them were
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studying at specialized colleges, others at university. I noticed one
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trend though: many of these people were majoring in “agile software
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development,” “software engineering management,” or other very specific
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majors like this. </p>
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<p>As someone with a liberal arts degree and having worked in tech for
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over ten years, I find it distressing that <a href = 'https://www.forbes.com/sites/christopherrim/2023/01/11/the-problem-facing-liberal-arts-education-is-not-subject-matter-its-application/'>the number of people with
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liberal arts degrees is
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declining</a>.
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My degree in international studies, with a focus on film and the German
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language, has nothing to do specifically with tech, and yet it has
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everything to do with it. Having a liberal arts education created a solid
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foundation for my professional life where I’ve gained skills that are
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invaluable in a fast-changing world, especially with the ubiquity of AI
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technologies accelerating.</p>
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<p><a href = 'https://www.nytimes.com/2023/11/03/us/liberal-arts-college-degree-humanities.html'>Why should we in tech encourage students to study the liberal
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arts</a>?
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Here are three reasons why we should value people with liberal arts
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backgrounds more in our industry:</p>
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<section id = 'CriticalThinkingSupportsBetterDecision-makingBasedOnFacts.'>
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<h2>Critical thinking supports better decision-making based on facts.</h2>
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<p>Whether it was a history or literature class, one common thread
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across all my courses was thinking critically. Looking at historical
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events or understanding the meaning in a novel, I learned not to take
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things at face value. For example, watching Fritz Lang’s film <i>M</i> is not
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just a thriller about a serial killer whose victims are children; when
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digging deeper, the film’s message of protecting children against
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murderers can be extended to protecting children against Nazism, which
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was on the rise when the film came out, or against the trauma of World
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War I, which was still fresh in the audience’s minds. Within the context
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of history, there are elements in the film that can be interpreted as
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such. Generally in a liberal arts education, understanding the value of
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primary sources compared to secondary sources and corroborating primary
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sources with others was always key. </p>
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<p>As a product manager, I want to talk directly to my users and
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understand the problems they have. I don’t want to just get requirements
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from internal stakeholders that think they know best. I want to
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understand beyond what I see what’s in front of me and ask questions to
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see the overall problem. For example, I once saw a trend in my user
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research sessions that users didn’t understand how we were displaying
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the data in a graph. Our internal stakeholders thought that the graph
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was fantastic and that everyone had to understand it. I found supporting
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data in our analytics that corroborated what a handful of users were
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saying. In the end, we didn’t use the graph and saved ourselves the
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effort of developing it because we didn’t just implement what key
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stakeholders wanted. </p>
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<p>With genAI on the rise, critical thinking is becoming even more
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important. Where is the AI getting its input? How can I trust it? What
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is the data set that serves as the basis? Are there biases that I think
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could skew the answers?</p>
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<p>Understanding the importance of primary sources is no different in
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product management than it is when writing a paper. I want to gather
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enough objective information before I formulate my opinion in a course
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or before I decide how I want to solve a user’s problem in my product.
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For software developers, critical thinking when using genAI is no
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different; you want to understand how the AI is helping you write code
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and you still need to consider if the output is valid or not.</p>
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</section>
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<section id = 'ClearCommunicationIsCriticalToSuccessfulStakeholderManagement.'>
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<h2>Clear communication is critical to successful stakeholder management.</h2>
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<p>When you’re thinking critically, you need to be able to express those
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thoughts clearly. Writing is a big part of that and I honed my skills at
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university, writing numerous papers every semester which culminated in
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my bachelor and master’s theses. As a product manager, I might not be
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doing as much in-depth writing as one of those pieces, but the point is
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that I learned to write clearly, concisely, and persuasively. Succinct
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communication is critical to be successful in tech; regardless of role,
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you need to express yourself and get other people who may not have as
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in-depth knowledge in a specific area as you to understand your ideas.
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Developing the same understanding of the problem you’re trying to solve
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comes through communication on several levels, and communication skills
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should not be undervalued.</p>
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<p>In addition to writing, speaking is something else that I developed
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in my liberal arts education. Debating with other students on various
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topics, giving presentations, or thinking quickly on my feet when
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discussing something orally are all skills that I also use in my daily
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work. Just replace “students” with “stakeholders.”</p>
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<p>There are two aspects why clear communication is important when it
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comes to genAI. First, using AI will only be good if you are able to
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concisely express what you need. Critical thinking and writing are
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important because the AI’s output is completely dependent on what it’s
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told. Second, being able to write well could mean that you are able to
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evaluate the output too. Is the AI’s output clear and understandable? Is
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it concise and to the point? </p>
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</section>
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<section id = 'ConnectTheDotsBetweenThingsToFindMoreMeaning.'>
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<h2>Connect the dots between things to find more meaning.</h2>
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<p>Another integral part of a liberal arts education is the broad
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foundation that comes from many different disciplines. In my particular
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degree, I had to take courses that covered history, politics, language,
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the arts, and literature. So although my focus was on film and media
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studies, I understood film from all of those points of view and how each
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discipline impacted film.</p>
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<p>This balancing of several seemingly disparate areas into one
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discipline is the basis of a liberal arts education. Product management
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is exactly the same because it sits in the middle of tech, business, and
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users, and brings everything together into one discipline. It’s about
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understanding how history may have an impact on film when I studied; in
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product management, it’s understanding how limitations from the business
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may impact technology and vice versa.</p>
|
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|
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<p>Although software developers are not looking at connecting the same
|
|
dots as product managers, it’s still a necessary skill to understand how
|
|
new technologies and current problems fit together. Solving problems can
|
|
be done in many ways, but understanding the current situation and where
|
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the software is going can have an impact on how the solution looks.</p>
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</section>
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<section class = 'final'>
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<p>These are just three reasons how my liberal arts education created a
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|
solid foundation for me to work as a product manager. I’m grateful that
|
|
I had the opportunity and privilege to study because I understand that
|
|
it’s not within everyone’s reach to do so. I also believe that there are
|
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other ways to create a solid foundation to become a product manager or
|
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generally getting into the tech industry aside from studying. However, I
|
|
think the direction that I saw with many interns and students going
|
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towards extremely specialized degrees is not the right one. Technologies
|
|
and methodologies will come and go, but people with adaptable skills
|
|
that can be used to solve new problems are more likely to be successful
|
|
in the long term.</p>
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<p>The skills learned in a liberal arts education can be extrapolated
|
|
and extended to software development. Right now agility is all the rage
|
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and it seems to work for now. But what will happen in the future? How
|
|
will technology change how we work? The rise of genAI is shifting how we
|
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work, and being able to adapt our ways of working and thinking are
|
|
already crucial to standing out in the crowd. </p>
|
|
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<p>The liberal arts have endured centuries of ups and downs for good
|
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reason. They equip students with skills that can be adapted to the
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times, and this is precisely why I will continue to advocate for anyone
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wanting to get into tech to get a liberal arts degree. </p>
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