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hover:text-alarmalade-500" href="#content-top">Building On-call: Continually testing with smoke tests</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#our-smoke-test-suite">Our Smoke Test suite</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#learnings">Learnings</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#start-with-a-clean-slate">Start with a clean slate</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#use-your-standard-rails">Use your standard rails</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#test-your-users-assumptions">Test your user’s assumptions</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#prepare-to-unearth-the-unexpected">Prepare to unearth the unexpected</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#conclusions">Conclusions</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">Building On-call: Continually testing with smoke tests</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/rory-malcolm">Rory Malcolm</a></span></div><div class="text-body-sm text-content-secondary">August 9, 2024<span> — <!-- -->11 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="2400" height="1350" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-continually-testing-our-product-with-smoke-tests" sizes="100vw" 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1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55949976d87f9af57de22fd9254fecb9a3581ef0-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55949976d87f9af57de22fd9254fecb9a3581ef0-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55949976d87f9af57de22fd9254fecb9a3581ef0-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=2048&q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55949976d87f9af57de22fd9254fecb9a3581ef0-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55949976d87f9af57de22fd9254fecb9a3581ef0-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class="">With the release of <a href="https://incident.io/on-call" target="_blank" rel="noopener noreferrer" class="">On-call</a>, our system’s reliability had to be solid from the outset.</p><p class="">Our customers have high expectations of a paging product—and internally, we would not be comfortable with releasing something that we weren’t sure would perform under pressure.</p><p class="">While our earlier product, Response, was the core of a customer’s incident response process after an incident was detected, we’re now the first notification an engineer gets when something’s wrong.</p><p class="">This needs to be bulletproof: our number one product feature is the fact that when things go wrong, we’ll always page you.</p><p class="">As part of this change in product offering, we introduced a number of technical and organizational changes to center reliability as our most critical technical goal, while also making it possible for us to develop improvements and enhancements to our product day after day without breaking things.</p><p class="">A key component of this was a library of Smoke Tests which continually test core journeys of our product. In this post, I’ll explain how we’re using them, and what we learned from building our own Smoke Test framework.</p><h2 id="our-smoke-test-suite" class=""><a class="heading-link" href="#our-smoke-test-suite"><span class="icon icon-link"></span></a>Our Smoke Test suite</h2><p class="">Our Smoke Test suite consists of a number of tests which run through a variety of scenarios throughout our product: from simple things like ingesting an alert, to ensuring that a user is paged in the right way when that alert is set to escalate to them.</p><p class="">Every minute, we run this full suite of tests in production and staging environments. These run end-to-end in <em>actual</em> environments, so they exercise our infrastructure and third party integrations. If any of these tests fail consistently, we are alerted about them and can proactively investigate.</p><p class="">Alongside this continuous background testing, we also run these tests on every change to our application, both when pull requests are raised, and as that merged change is deployed. In these contexts, the tests run using containers on single machine, so they run quickly and haven’t had any affect on our ability to deploy regularly.</p><p class="">We also test a number of weirder edge cases that prove elements of our system are fundamentally sound. For example, we let users parse alerts in our system using JavaScript—but<strong> </strong>what if that JavaScript is malformed? Do we still ingest those alerts?</p><p class="">It’s the combination of these tests running on pull requests and continuously that let us make changes to even the deepest parts of our escalations system, and still be confident that the application is operating as expected.</p><p class="">Running these tests as part of our code change process is great, but it's key that we’re running these tests continually against our production and production-like environments. If we’re introducing a change, it’s not enough for us to know that they work in some hypothetical test environment that we spin up as part of a deployment—we need to know that the change has landed in a safe way.</p><p class="">It’s the impact of those changes on actual users of our product that matter to us. While we use infrastructure as code to define our environments and can spin up new ephemeral environments when needed, there are always nuances in your production environment, whether that’s from the scale or shape of your production data, that are hard to test against.</p><p class="">By <a href="https://increment.com/testing/i-test-in-production/" target="_blank" rel="noopener noreferrer" class="">testing in production</a> (after we’ve carried out our first rounds of technical due diligence) we’re faster aware of the realities of the change we’ve just introduced for our customers.</p><h2 id="learnings" class=""><a class="heading-link" href="#learnings"><span class="icon icon-link"></span></a>Learnings</h2><h3 id="start-with-a-clean-slate" class=""><a class="heading-link" href="#start-with-a-clean-slate"><span class="icon icon-link"></span></a>Start with a clean slate</h3><p class="">It’s tempting to follow the following pattern: I have a test which creates some entities, then ensures that those entities I’ve created are as I expect. I then, at the end of the test, destroy those entities, because I don’t want to leave them hanging around.</p><p class="">This works okay—until the state you’re testing gets more complicated. What if your test fails, but it got halfway through running?</p><p class="">Then you’ve left some half-done configuration hanging around in your environment. It’s often the case that this prevents further successful runs of your Smoke Tests.</p><p class="">Repairing this in a production-like environment is really difficult: your tests are failing because they can’t bootstrap themselves, which means you’re having to manually intervene to make repairs; you’re reaching for <code>CASCADE</code> …</p><p class="">The easiest way to resolve this is by having every test start with the act of tearing down anything left from previous test run(s). The simple act of doing this totally removes this "Frankenstate" monster from the equation.</p><p class="">You can even write tests for your cleanup function to ensure it’s deleting everything you’d expect it to!</p><h3 id="use-your-standard-rails" class=""><a class="heading-link" href="#use-your-standard-rails"><span class="icon icon-link"></span></a>Use your standard rails</h3><p class="">While starting with a clean state means that you’re partly insulated from weird database state impacting your test’s execution, you can avoid this happening in the first place if you’re sensible in how you access the database.</p><p class="">It’s tempting to use this access to peek behind the curtain, to put your hands on the scales. What if I create this little bit of config using a direct update to the table? What if I set up my test using my ORM?</p><p class="">If you’ve sensibly built abstractions in your codebase above direct database access, you should tread with caution here. Your abstractions likely offer extra guarantees and validation regarding what actions it’s acceptable to take against the database.</p><p class="">Your tests should use those methods.</p><p class="">By doing that you’re testing a much more accurate version of your system’s behavior with all the high level guard rails you and your team have developed. This not only tests your system in a more faithful way, but also means that you’re less likely to leave weird state from test runs around.</p><p class="">These were sensible abstractions when you wrote them—use them!</p><h3 id="test-your-users-assumptions" class=""><a class="heading-link" href="#test-your-users-assumptions"><span class="icon icon-link"></span></a>Test your user’s assumptions</h3><p class="">One of the tests in our suite tests the most simple end-to-end path in On-call: We attempt to create an alert, and when that alert is created, make sure we get escalated to as we expect.</p><p class="">It’d be tempting to just check the state of the database here: “<em>Does the alerts table contain the alert we expect? Yes! What about the escalations table? Also yes! All good!”</em>.</p><p class="">However, this alone isn’t enough to guarantee that your system is working correctly from a user’s perspective.</p><p class="">When users are interacting with a system like On-call, their expectations are often based around how quickly certain things are happening. If I create an alert, how quickly does that escalation come through?</p><p class="">Our system is asynchronous, and often depends on external providers to do things like sending notifications. While we have monitoring and alerting against all of these external dependencies, a "sum of the parts" is often the best measure for determining if the system is healthy or not.</p><p class="">As part of matching this user expectation, our tests are using blunt time-based metrics for determining if a test is passing or failing. If we’re taking a long time for an alert to progress through our system—our users are not seeing the behavior they expect—something’s wrong!</p><p class="">By thinking in this manner you’re not just proving correctness, which you can reliably test through other mechanisms, but what the live out-in-the-world system that users are actually depending on is doing.</p><p class="">Think about what your user’s expectations of your system are: what would cause them to think "this feels a bit broken"?</p><h3 id="prepare-to-unearth-the-unexpected" class=""><a class="heading-link" href="#prepare-to-unearth-the-unexpected"><span class="icon icon-link"></span></a>Prepare to unearth the unexpected</h3><p class="">As engineers, it’s regularly the case that we’re working with systems built from design decisions and assumptions that were correct at the time but eventually need to be rethought as the system scales out.</p><p class="">You codify those assumptions as you’re developing your applications. "No organization will ever have more than a hundred schedules” goes from a belief that’s held unchallenged within the team to manifesting itself in a tight loop over an organization’s schedules in the lifetime of a HTTP request.</p><p class="">Building a Smoke Test suite that continuously runs as part of a new product launch is a great way to test those assumptions out into the medium to near future.</p><p class="">After running constant traffic through our alerts system for a period of time, some cracks began to show: previous database migrations which were instantaneous began to take longer, batch operations we could previously do in an unsophisticated way required a bit more thought regarding their performance.</p><p class="">If you’ve got a customer that’s a big user of your product, very quickly, their traffic profile could exceed the boundaries of your continuous testing.</p><p class="">This change in thinking regarding these teething issues wasn’t just confined to our team: at incident.io, we have a monolith and On-call is deeply integrated into the rest of our product. This means that changes introduced for a single team’s operations can have a large impact on the rest of the engineering org. Running automated tests was a great way in getting the whole organization to think about our unstated assumptions—we helped level up the entire organization because of this technical interdependency.</p><p class="">These were <em>all</em> things that existed in our system and, if successful, we <em>would</em> have hit very quickly. It’s just that those teething issues would’ve had an upset customer on the end of the line, not an automated system you control.</p><h2 id="conclusions" class=""><a class="heading-link" href="#conclusions"><span class="icon icon-link"></span></a>Conclusions</h2><p class="">I hope that’s been a useful overview of how we’re using and thinking about smoke tests at incident.io.</p><p class="">Our Smoke Testing setup is just a small part of the overall reliability posture we’ve adopted, including numerous technical and cultural changes, that were all part of releasing On-call.</p><p class="">Releasing a product that’s such a core part of customer’s technical and business operations is a big step for us—we needed to be totally comfortable that the system we built is robust and that we’re comfortable making changes as we continue to develop and improve the platform at pace.</p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" 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41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></button></div></div><div class="p-8 bg-white border border-stroke-primary rounded-lg flex flex-col gap-4 flame-background lg:flex-row"><div class="flex-1 flex flex-col gap-4 justify-between flex-grow items-center lg:flex-row"><div class="flex gap-4 items-center"><span class="relative overflow-hidden block align-top w-25 h-25 rounded-full object-cover ring-1 ring-inset ring-black/10"><img alt="Picture of Rory Malcolm" loading="lazy" width="250" height="250" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032.jpg%3Frect%3D0%2C504%2C3024%2C3024%26w%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032.jpg%3Frect%3D0%2C504%2C3024%2C3024%26w%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=640&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032.jpg%3Frect%3D0%2C504%2C3024%2C3024%26w%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=640&q=75"/></span><div class="text-pretty"><div class="text-content-primary text-body-emphasis">Rory Malcolm</div><div class="text-alarmalade-600 text-body-xs">Product Engineer</div></div></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[41px] px-4 py-2 max-sm:w-full" href="/blog/author/rory-malcolm">View more<!-- --> <span class="hidden sm:inline">from <!-- -->Rory</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">More from Behind-the-scenes building On-call</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="f3673cac-18df-49fe-997f-538c1d221d29" class="group flex flex-col" href="/blog/behind-the-scenes-launching-on-call"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&_img]:transition-all [&_img]:rounded-lg group-hover:[&_img]:rounded"><img alt="Behind the scenes: Launching On-call" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F488cbe9726b6521f3f32a5e3b39e48af89191e1b-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F488cbe9726b6521f3f32a5e3b39e48af89191e1b-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F488cbe9726b6521f3f32a5e3b39e48af89191e1b-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Behind the scenes: Launching On-call</h3><p class="text-body-sm line-clamp-2">We like to ship it then shout about it, all the time. Building On-call was different.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Henry Course" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F951e36b2b4f5cc1786703dfc890674c3564271ea-800x800.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=128&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F951e36b2b4f5cc1786703dfc890674c3564271ea-800x800.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F951e36b2b4f5cc1786703dfc890674c3564271ea-800x800.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Henry Course</span></span></div><div class="text-body-sm text-content-secondary">July 9, 2024</div></div></div></a><a id="8f883945-8f0b-4614-9f35-1a2d71b5a6e3" class="group flex flex-col" href="/blog/building-on-call-our-observability-strategy"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&_img]:transition-all [&_img]:rounded-lg group-hover:[&_img]:rounded"><img alt="Building On-call: Our observability strategy" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc335e33de5877a9d0db524513e961282feba3744-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc335e33de5877a9d0db524513e961282feba3744-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fc335e33de5877a9d0db524513e961282feba3744-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Building On-call: Our observability strategy</h3><p class="text-body-sm line-clamp-2">Our customers count on us to sound the alarm when their systems go sideways—so keeping our on-call service up and running isn’t just important; it’s non-negotiable. To nail the reliability our customers need, we lean on some serious observability (or as the cool kids say, o11y) to keep things running smoothly.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Martha Lambert" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa7e8493e76844447f158be56ed4ee232ac4a39d3-500x500.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=128&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa7e8493e76844447f158be56ed4ee232ac4a39d3-500x500.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa7e8493e76844447f158be56ed4ee232ac4a39d3-500x500.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Martha Lambert</span></span></div><div class="text-body-sm text-content-secondary">August 22, 2024</div></div></div></a><a id="fe301a51-e997-44e1-b8b1-83c64b11f753" class="group flex flex-col" href="/blog/the-complexity-of-phone-networks"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&_img]:transition-all [&_img]:rounded-lg group-hover:[&_img]:rounded"><img alt="Building On-call: The complexity of phone networks" loading="lazy" width="1920" height="1080" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F31980bc90eb0071fe1e07ded2748485cbc87b159-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1920&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F31980bc90eb0071fe1e07ded2748485cbc87b159-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F31980bc90eb0071fe1e07ded2748485cbc87b159-1920x1080.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Building On-call: The complexity of phone networks</h3><p class="text-body-sm line-clamp-2">Making a phone call is easy...right? It's time to re-examine the things you thought were true about phone calls and SMS.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Leo Sjöberg" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4ced1ce7ab3ed001c9dc1e27e5292c0ff00502d-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=128&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fa4ced1ce7ab3ed001c9dc1e27e5292c0ff00502d-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75 2x" 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1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&w=1200&q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&w=3840&q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&w=3840&q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>How we work for the whole organization</li></ul></div><div class="flex justify-between items-center"><div class="w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-emphasis h-[49px] px-5 py-3" id="homepage-signup-card-request-a-demo" href="/demo">Get a demo</a><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[49px] px-5 py-3" id="homepage-signup-card-sign-up" href="/free-trial">Get started for free</a></div><div class="-space-x-1 hidden md:flex"><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Lucy Jennings" loading="lazy" width="800" height="800" decoding="async" 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In these contexts, the tests run using containers on single machine, so they run quickly and haven’t had any affect on our ability to deploy regularly.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b2a243dfcb64\",\"_type\":\"block\",\"children\":[{\"_key\":\"b98e675901a30\",\"_type\":\"span\",\"marks\":[],\"text\":\"We also test a number of weirder edge cases that prove elements of our system are fundamentally sound. For example, we let users parse alerts in our system using JavaScript—but\"},{\"_key\":\"37608f4d9720\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\" \"},{\"_key\":\"580745a28cdf\",\"_type\":\"span\",\"marks\":[],\"text\":\"what if that JavaScript is malformed? Do we still ingest those alerts?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a02032057d35\",\"_type\":\"block\",\"children\":[{\"_key\":\"6bf7853b58d20\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s the combination of these tests running on pull requests and continuously that let us make changes to even the deepest parts of our escalations system, and still be confident that the application is operating as expected.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a721d35b4ea3\",\"_type\":\"block\",\"children\":[{\"_key\":\"c4c5e0a26e830\",\"_type\":\"span\",\"marks\":[],\"text\":\"Running these tests as part of our code change process is great, but it's key that we’re running these tests continually against our production and production-like environments. If we’re introducing a change, it’s not enough for us to know that they work in some hypothetical test environment that we spin up as part of a deployment—we need to know that the change has landed in a safe way.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2b21e796c660\",\"_type\":\"block\",\"children\":[{\"_key\":\"dee33660d4150\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s the impact of those changes on actual users of our product that matter to us. While we use infrastructure as code to define our environments and can spin up new ephemeral environments when needed, there are always nuances in your production environment, whether that’s from the scale or shape of your production data, that are hard to test against.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"71616b960a3c\",\"_type\":\"block\",\"children\":[{\"_key\":\"4e70500783a00\",\"_type\":\"span\",\"marks\":[],\"text\":\"By \"},{\"_key\":\"4e70500783a01\",\"_type\":\"span\",\"marks\":[\"3c9ce6364585\"],\"text\":\"testing in production\"},{\"_key\":\"4e70500783a02\",\"_type\":\"span\",\"marks\":[],\"text\":\" (after we’ve carried out our first rounds of technical due diligence) we’re faster aware of the realities of the change we’ve just introduced for our customers.\"}],\"markDefs\":[{\"_key\":\"3c9ce6364585\",\"_type\":\"link\",\"href\":\"https://increment.com/testing/i-test-in-production/\",\"openInNewWindow\":true}],\"style\":\"normal\"},{\"_key\":\"f2cbe353f1f1\",\"_type\":\"block\",\"children\":[{\"_key\":\"4625542176670\",\"_type\":\"span\",\"marks\":[],\"text\":\"Learnings\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-learnings\",\"slug\":\"learnings\"}],\"style\":\"h2\"},{\"_key\":\"8ff671a8aa60\",\"_type\":\"block\",\"children\":[{\"_key\":\"73e8888ae4b30\",\"_type\":\"span\",\"marks\":[],\"text\":\"Start with a clean slate\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-start-with-a-clean-slate\",\"slug\":\"start-with-a-clean-slate\"}],\"style\":\"h3\"},{\"_key\":\"f0ac7c7fc047\",\"_type\":\"block\",\"children\":[{\"_key\":\"2285b89022780\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s tempting to follow the following pattern: I have a test which creates some entities, then ensures that those entities I’ve created are as I expect. I then, at the end of the test, destroy those entities, because I don’t want to leave them hanging around.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"18750c68c243\",\"_type\":\"block\",\"children\":[{\"_key\":\"aa1551d5311e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"This works okay—until the state you’re testing gets more complicated. What if your test fails, but it got halfway through running?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"464904ce5ade\",\"_type\":\"block\",\"children\":[{\"_key\":\"9abde959c3e90\",\"_type\":\"span\",\"marks\":[],\"text\":\"Then you’ve left some half-done configuration hanging around in your environment. It’s often the case that this prevents further successful runs of your Smoke Tests.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d6534df50770\",\"_type\":\"block\",\"children\":[{\"_key\":\"3dd45cccaa580\",\"_type\":\"span\",\"marks\":[],\"text\":\"Repairing this in a production-like environment is really difficult: your tests are failing because they can’t bootstrap themselves, which means you’re having to manually intervene to make repairs; you’re reaching for \"},{\"_key\":\"3dd45cccaa581\",\"_type\":\"span\",\"marks\":[\"code\"],\"text\":\"CASCADE\"},{\"_key\":\"3dd45cccaa582\",\"_type\":\"span\",\"marks\":[],\"text\":\" …\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"88199a3773a1\",\"_type\":\"block\",\"children\":[{\"_key\":\"7dd71fac86170\",\"_type\":\"span\",\"marks\":[],\"text\":\"The easiest way to resolve this is by having every test start with the act of tearing down anything left from previous test run(s). The simple act of doing this totally removes this \\\"Frankenstate\\\" monster from the equation.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4c8f09fbde7c\",\"_type\":\"block\",\"children\":[{\"_key\":\"41f2a07866e30\",\"_type\":\"span\",\"marks\":[],\"text\":\"You can even write tests for your cleanup function to ensure it’s deleting everything you’d expect it to!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"92f57ade9b43\",\"_type\":\"block\",\"children\":[{\"_key\":\"a835dd5c61650\",\"_type\":\"span\",\"marks\":[],\"text\":\"Use your standard rails\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-use-your-standard-rails\",\"slug\":\"use-your-standard-rails\"}],\"style\":\"h3\"},{\"_key\":\"a5f01d1746e0\",\"_type\":\"block\",\"children\":[{\"_key\":\"c2449340a2b90\",\"_type\":\"span\",\"marks\":[],\"text\":\"While starting with a clean state means that you’re partly insulated from weird database state impacting your test’s execution, you can avoid this happening in the first place if you’re sensible in how you access the database.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"80df5151e56a\",\"_type\":\"block\",\"children\":[{\"_key\":\"8f02deb8fb8e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s tempting to use this access to peek behind the curtain, to put your hands on the scales. What if I create this little bit of config using a direct update to the table? What if I set up my test using my ORM?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b04261d885aa\",\"_type\":\"block\",\"children\":[{\"_key\":\"47e64b9761270\",\"_type\":\"span\",\"marks\":[],\"text\":\"If you’ve sensibly built abstractions in your codebase above direct database access, you should tread with caution here. Your abstractions likely offer extra guarantees and validation regarding what actions it’s acceptable to take against the database.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2bcceec5b6e9\",\"_type\":\"block\",\"children\":[{\"_key\":\"b5afdc6779a90\",\"_type\":\"span\",\"marks\":[],\"text\":\"Your tests should use those methods.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2e423d30ba31\",\"_type\":\"block\",\"children\":[{\"_key\":\"f81911603a780\",\"_type\":\"span\",\"marks\":[],\"text\":\"By doing that you’re testing a much more accurate version of your system’s behavior with all the high level guard rails you and your team have developed. This not only tests your system in a more faithful way, but also means that you’re less likely to leave weird state from test runs around.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"dced4728e55b\",\"_type\":\"block\",\"children\":[{\"_key\":\"f918fe473c380\",\"_type\":\"span\",\"marks\":[],\"text\":\"These were sensible abstractions when you wrote them—use them!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"93703884a9a8\",\"_type\":\"block\",\"children\":[{\"_key\":\"cae59274fd1d0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Test your user’s assumptions\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-test-your-users-assumptions\",\"slug\":\"test-your-users-assumptions\"}],\"style\":\"h3\"},{\"_key\":\"961d79814991\",\"_type\":\"block\",\"children\":[{\"_key\":\"975c7d4722b50\",\"_type\":\"span\",\"marks\":[],\"text\":\"One of the tests in our suite tests the most simple end-to-end path in On-call: We attempt to create an alert, and when that alert is created, make sure we get escalated to as we expect.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"5e9df707fab3\",\"_type\":\"block\",\"children\":[{\"_key\":\"c6d646cf26b20\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’d be tempting to just check the state of the database here: “\"},{\"_key\":\"70258a1f7e23\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"Does the alerts table contain the alert we expect? Yes! What about the escalations table? Also yes! All good!”\"},{\"_key\":\"62c627613e84\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ca810a7c358d\",\"_type\":\"block\",\"children\":[{\"_key\":\"c6876326eee60\",\"_type\":\"span\",\"marks\":[],\"text\":\"However, this alone isn’t enough to guarantee that your system is working correctly from a user’s perspective.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"53489bca85ea\",\"_type\":\"block\",\"children\":[{\"_key\":\"444309af3cf40\",\"_type\":\"span\",\"marks\":[],\"text\":\"When users are interacting with a system like On-call, their expectations are often based around how quickly certain things are happening. If I create an alert, how quickly does that escalation come through?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"6d488afc3380\",\"_type\":\"block\",\"children\":[{\"_key\":\"d64d279b30370\",\"_type\":\"span\",\"marks\":[],\"text\":\"Our system is asynchronous, and often depends on external providers to do things like sending notifications. While we have monitoring and alerting against all of these external dependencies, a \\\"sum of the parts\\\" is often the best measure for determining if the system is healthy or not.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9b110effaa9c\",\"_type\":\"block\",\"children\":[{\"_key\":\"509d91d206840\",\"_type\":\"span\",\"marks\":[],\"text\":\"As part of matching this user expectation, our tests are using blunt time-based metrics for determining if a test is passing or failing. If we’re taking a long time for an alert to progress through our system—our users are not seeing the behavior they expect—something’s wrong!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"090fe9f465d7\",\"_type\":\"block\",\"children\":[{\"_key\":\"710c7622e42d0\",\"_type\":\"span\",\"marks\":[],\"text\":\"By thinking in this manner you’re not just proving correctness, which you can reliably test through other mechanisms, but what the live out-in-the-world system that users are actually depending on is doing.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d211cdce2eca\",\"_type\":\"block\",\"children\":[{\"_key\":\"4213d610bcad0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Think about what your user’s expectations of your system are: what would cause them to think \\\"this feels a bit broken\\\"?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"eddeba6c6514\",\"_type\":\"block\",\"children\":[{\"_key\":\"37bee83361400\",\"_type\":\"span\",\"marks\":[],\"text\":\"Prepare to unearth the unexpected\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-prepare-to-unearth-the-unexpected\",\"slug\":\"prepare-to-unearth-the-unexpected\"}],\"style\":\"h3\"},{\"_key\":\"2dcf2d45c1e1\",\"_type\":\"block\",\"children\":[{\"_key\":\"eea6cde9006c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"As engineers, it’s regularly the case that we’re working with systems built from design decisions and assumptions that were correct at the time but eventually need to be rethought as the system scales out.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d7428cd93578\",\"_type\":\"block\",\"children\":[{\"_key\":\"0727124c71450\",\"_type\":\"span\",\"marks\":[],\"text\":\"You codify those assumptions as you’re developing your applications. \\\"No organization will ever have more than a hundred schedules” goes from a belief that’s held unchallenged within the team to manifesting itself in a tight loop over an organization’s schedules in the lifetime of a HTTP request.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4b6c25cb49b9\",\"_type\":\"block\",\"children\":[{\"_key\":\"cbcbed8fb8b90\",\"_type\":\"span\",\"marks\":[],\"text\":\"Building a Smoke Test suite that continuously runs as part of a new product launch is a great way to test those assumptions out into the medium to near future.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"fd6b2cba2e51\",\"_type\":\"block\",\"children\":[{\"_key\":\"73d47823ff680\",\"_type\":\"span\",\"marks\":[],\"text\":\"After running constant traffic through our alerts system for a period of time, some cracks began to show: previous database migrations which were instantaneous began to take longer, batch operations we could previously do in an unsophisticated way required a bit more thought regarding their performance.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b95f6511c7b1\",\"_type\":\"block\",\"children\":[{\"_key\":\"baddc5d1e96a0\",\"_type\":\"span\",\"marks\":[],\"text\":\"If you’ve got a customer that’s a big user of your product, very quickly, their traffic profile could exceed the boundaries of your continuous testing.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d240a24148ae\",\"_type\":\"block\",\"children\":[{\"_key\":\"d576660578a20\",\"_type\":\"span\",\"marks\":[],\"text\":\"This change in thinking regarding these teething issues wasn’t just confined to our team: at incident.io, we have a monolith and On-call is deeply integrated into the rest of our product. This means that changes introduced for a single team’s operations can have a large impact on the rest of the engineering org. Running automated tests was a great way in getting the whole organization to think about our unstated assumptions—we helped level up the entire organization because of this technical interdependency.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"fabd4f83982b\",\"_type\":\"block\",\"children\":[{\"_key\":\"bc8b46ad4dca0\",\"_type\":\"span\",\"marks\":[],\"text\":\"These were \"},{\"_key\":\"bc8b46ad4dca1\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"all\"},{\"_key\":\"bc8b46ad4dca2\",\"_type\":\"span\",\"marks\":[],\"text\":\" things that existed in our system and, if successful, we \"},{\"_key\":\"bc8b46ad4dca3\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"would\"},{\"_key\":\"bc8b46ad4dca4\",\"_type\":\"span\",\"marks\":[],\"text\":\" have hit very quickly. It’s just that those teething issues would’ve had an upset customer on the end of the line, not an automated system you control.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c6153d372394\",\"_type\":\"block\",\"children\":[{\"_key\":\"70fbde030b420\",\"_type\":\"span\",\"marks\":[],\"text\":\"Conclusions\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-conclusions\",\"slug\":\"conclusions\"}],\"style\":\"h2\"},{\"_key\":\"c587b7655411\",\"_type\":\"block\",\"children\":[{\"_key\":\"b03a1cbbed350\",\"_type\":\"span\",\"marks\":[],\"text\":\"I hope that’s been a useful overview of how we’re using and thinking about smoke tests at incident.io.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"929e7fb7b83e\",\"_type\":\"block\",\"children\":[{\"_key\":\"a2e0407e233e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Our Smoke Testing setup is just a small part of the overall reliability posture we’ve adopted, including numerous technical and cultural changes, that were all part of releasing On-call.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"7a0ac1dae2f6\",\"_type\":\"block\",\"children\":[{\"_key\":\"a3319c9164450\",\"_type\":\"span\",\"marks\":[],\"text\":\"Releasing a product that’s such a core part of customer’s technical and business operations is a big step for us—we needed to be totally comfortable that the system we built is robust and that we’re comfortable making changes as we continue to develop and improve the platform at pace.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3036d06d7570\",\"_type\":\"hubspotInlineForm\",\"description\":\"Want more content like On-call behind the scenes? Drop your email and we'll let you know. \",\"hubspotFormId\":\"b1f56830-559e-4315-b63c-ba362ac24bc7\",\"markDefs\":null,\"title\":\"Stay in touch!\"}],\"category\":{\"id\":\"engineering\",\"name\":\"Engineering\"},\"date\":\"2024-08-09T10:00:00.000Z\",\"description\":\"Launching On-call meant we had to make our system rock-solid from the get-go. Our solution? Smoke tests to let us continually test product health and make sure we're comfortable making changes at pace.\",\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/55949976d87f9af57de22fd9254fecb9a3581ef0-2400x1350.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":null,\"isHeroImgHidden\":null,\"isHiddenFromLists\":null,\"mediaBox\":\"$undefined\",\"ogCardStyle\":\"default\",\"ogDescription\":null,\"ogImage\":\"https://cdn.sanity.io/images/oqy5aexb/production/55949976d87f9af57de22fd9254fecb9a3581ef0-2400x1350.png?w=2000\u0026fit=max\u0026auto=format\",\"ogTitle\":null,\"priority\":50,\"readingTime\":{\"minutes\":11,\"text\":\"11 min read\"},\"related\":[{\"_id\":\"59bb806c-b2d4-4e43-ac1a-ce346a36d81d\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-1fa50382fde41588c782aac0b86b8a96df63e21b-4672x7008-jpg\",\"_type\":\"reference\"},\"crop\":{\"_type\":\"sanity.imageCrop\",\"bottom\":0.42250378030339986,\"left\":0.13922187103602673,\"right\":0.14706922127573965,\"top\":0},\"hotspot\":{\"_type\":\"sanity.imageHotspot\",\"height\":0.5774962196966001,\"width\":0.7137089076882337,\"x\":0.4960763248801435,\"y\":0.28874810984830007}},\"bio\":null,\"id\":\"anthony-oparaocha\",\"name\":\"Anthony Oparaocha\",\"title\":\"Product Engineer Intern\"}],\"category\":{\"id\":\"engineering\",\"name\":\"Engineering\"},\"date\":\"2026-09-02T10:33:13.211Z\",\"description\":\"Our rate limiter depends on Valkey. If Valkey goes down we fail open and stop limiting which isn't good enough for our platform. As an intern, I built per-pod in-memory top-k buffers so we keep rate limiting even with the backing store gone.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/4208ab8bacb5b3cde27465ad8764fa7cd5e30895-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":false,\"isHeroImgHidden\":false,\"isHiddenFromLists\":false,\"ogCardStyle\":\"none\",\"ogDescription\":\" Our rate limiter depends on Valkey. If Valkey goes down we fail open and stop limiting which isn't good enough for our platform. 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