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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-226/">SRE Weekly Issue #226</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-226/">July 5, 2020</a>
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<a href="https://sreweekly.com/sre-weekly-issue-226/" title="Permalink to SRE Weekly Issue #226" class="email_only">View on sreweekly.com</a>
<div class="sreweekly-sponsor-message" style="border: 1px solid #b0b0b0; padding-left: 1rem; padding-right: 1rem; width: 80%; align: center; margin: 2rem auto 2rem auto;">
<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, StackHawk:</h2>
<p>When a team introduces security bugs, they don&#8217;t know because nothing tells them. We test for everything else&#8230; why not security bugs?<br />
<a href="https://www.stackhawk.com/blog/how-security-based-development-should-work?utm_source=SREWeekly">https://www.stackhawk.com/blog/how-security-based-development-should-work?utm_source=SREWeekly</a></p>
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<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.npr.org/sections/health-shots/2020/06/30/885186438/a-doctor-confronts-medical-errors-and-flaws-in-the-system-that-create-mistakes" target="_blank">A Doctor Confronts Medical Errors — And Flaws In The System That Create Mistakes</a></div>
<div class="sreweekly-description">
<p>This is an article version of an interview with Dr. Danielle Ofri, author of a new book <em>When We Do Harm</em>, on NPR&#8217;s Fresh Air. I especially loved the part about near misses.</p>
<p><small>Bridget Bentz, Molly Seavy-Nesper, Deborah Franklin, Sam Briger, and Thea Chaloner — NPR</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://status.heroku.com/incidents/2081" target="_blank">Heroku incident 2081 follow-up</a></div>
<div class="sreweekly-description">
<p>Maintenance of the logging system had unintended downstream effects including log loss and failure of the system that manages dynos.</p>
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</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://status.heroku.com/incidents/2045" target="_blank">Heroku incident 2045 follow-up</a></div>
<div class="sreweekly-description">
<p>In this incident, a TLS certificate was deployed without its intermediate, resulting in failures for some clients.</p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.lexneva.name/blog/2020/07/05/software-engineering-responses-to-covid-19-my-take-on-reas-webinar/" target="_blank">Software engineering responses to COVID-19 — My take on REA’s Webinar</a></div>
<div class="sreweekly-description">
<p>I wrote this after attending the Resilience Engienering Association&#8217;s webinar with panelists Dr. Richard Cook, John Allspaw, and Nora Jones, moderated by Laura Maguire. Once the recording is posted, I highly recommend watching!</p>
<p><small>Lex Neva</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.blameless.com/blog/slis-understand-users-needs" target="_blank">How SLIs Help You Understand Users&#8217; Needs</a></div>
<div class="sreweekly-description">
<p>As SREs, we need to be laser focused on the user&#8217;s experience. Our SLIs should reflect that.</p>
<p><small>Emily Arnott — Blameless</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.blameless.com/blog/twitters-reliability-journey" target="_blank">Twitter’s Reliability Journey</a></div>
<div class="sreweekly-description">
<p>This two-part series is an in-depth look at how Twitter adopted SRE, before SRE was even a thing.</p>
<p><small>Blameless</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://metastatuspage.com/incidents/jkzl4t67pr2g">Elevated 500 errors on status pages and management portal</a></li>
<li><a href="https://www.google.com/appsstatus#hl=en&amp;v=issue&amp;sid=1&amp;iid=be4cdd50ed9bc6458ede98158a71cfd4">Gmail</a></li>
<li><a href="https://www.express.co.uk/life-style/science-technology/1303824/Tinder-down-app-not-working-message-failed-error-50000">Tinder</a></li>
<li><a href="https://7news.com.au/business/finance/australian-taxation-office-website-suffers-outage-minutes-into-new-financial-year-c-1136623">Australian Taxation Office</a></li>
<li><a href="https://discord.statuspage.io/incidents/0kxsn02vbzsf">Discord</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">This status page post is interesting and worth a read.</li>
</ul>
</li>
<li><a href="https://www.githubstatus.com/incidents/d60fmldlvw48">GitHub</a></li>
<li><a href="https://twitter.com/TwitchSupport/status/1278388244477095941">Twitch</a></li>
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