8.3 KiB
Blameless postmortems don’t work. Be blame-aware but don’t go negative
- 期号: SRE Weekly Issue #16(2016-03-26)
- 作者: Thanks to tobert on hangops #incident_response for this one.
- 链接: http://techbeacon.com/blameless-postmortems-dont-work-heres-what-does?beta=1
简介
Look past the contentious title, and you’ll see that this one’s got some really good guidelines for running an effective postmortem. To be honest, I think they’re saying essentially the same thing as the “blameless postmortem” folks. You can’t really be effective at finding a root cause without mentioning operator errors along the way; it’s just a matter of how they’re discussed.
Ultimately, the secret of those mythical DevOps blameless cultures that hold the actionable postmortems we all crave is that they actively foster an environment that accepts the realities of the human brain and creates a space to acknowledge blame in a healthy way. Then they actively work to look beyond it.
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