1.1 KiB
On-Call Handoffs: Empowering Adaptability in Incident Response
- 期号: SRE Weekly Issue #57（2017-01-29）
- 作者: This article is published by my sponsor, VictorOps, but their sponsorship did not influence its inclusion in this issue.
- 链接: https://victorops.com/blog/on-call-handoffs/
简介
Recommendations for an on-call hand-off procedure. It’s geared toward using the VictorOps platform, but the main ideas apply more broadly. I like the idea of reviewing deploys as well as incidents and for running a monthly review of handoffs.
正文
VictorOps is now Splunk On-Call — new name, updated product. With Splunk On-Call, developers, devops and operations teams make on-call suck less while reducing mean time to acknowledge and restore outages. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve incidents.
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