485 lines
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<title data-rh="true">AI enthusiasts are in a race against time, AI skeptics are in a race against entropy</title>
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<meta data-rh="true" name="theme-color" content="#ffffff"/><meta data-rh="true" property="og:type" content="article"/><meta data-rh="true" property="og:title" content="AI enthusiasts are in a race against time, AI skeptics are in a race against entropy"/><meta data-rh="true" name="twitter:title" content="AI enthusiasts are in a race against time, AI skeptics are in a race against entropy"/><meta data-rh="true" name="description" content="Both sides are grappling with a real existential threat, and both sides feel like they are screaming into the void. Here's how to close the gap and get everyone pulling in the same direction."/><meta data-rh="true" property="og:description" content="Both sides are grappling with a real existential threat, and both sides feel like they are screaming into the void. Here's how to close the gap and get everyone pulling in the same direction."/><meta data-rh="true" name="twitter:description" content="Both sides are grappling with a real existential threat, and both sides feel like they are screaming into the void. Here's how to close the gap and get everyone pulling in the same direction."/><meta data-rh="true" property="og:image" content="https://substackcdn.com/image/fetch/$s_!2AXu!,w_1200,h_675,c_fill,f_jpg,q_auto:good,fl_progressive:steep,g_auto/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png"/><meta data-rh="true" name="twitter:image" content="https://substackcdn.com/image/fetch/$s_!t3q0!,f_auto,q_auto:best,fl_progressive:steep/https%3A%2F%2Fcharitydotwtf.substack.com%2Fapi%2Fv1%2Fpost_preview%2F200204086%2Ftwitter.jpg%3Fversion%3D4"/><meta data-rh="true" name="twitter:card" content="summary_large_image"/><meta data-rh="true" property="article:modified_time" content="2026-07-02T12:31:20.027Z"/>
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<div id="main" style="--post-preview-border-radius:var(--border-radius-xs);" class="main typography use-theme-bg"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div data-testid="navbar" class="main-menu"><div class="mainMenuContent-DME8DR"><div style="position:relative;height:71px;" class="pencraft pc-display-flex pc-gap-12 pc-paddingLeft-20 pc-paddingRight-20 pc-justifyContent-space-between pc-alignItems-center pc-reset border-bottom-detail-k1F6C4 topBar-pIF0J1"><div style="flex-basis:0px;flex-grow:1;" class="logoContainer-p12gJb"><div class="pencraft pc-display-flex pc-gap-40 pc-alignItems-center pc-reset"><a tabindex="-1" href="https://substack.com?utm_content=island-substack-logo" class="pencraft pc-display-flex pc-width-20 pc-height-20 pc-justifyContent-center pc-alignItems-center pc-reset"><svg aria-hidden="true" style="transform:scale(1.4);" width="16" height="18" viewBox="0 0 16 18" fill="#ff6719" stroke-width="1.8" stroke="none" xmlns="http://www.w3.org/2000/svg"><g><path d="M16 4H0V6H16V4Z"></path><path d="M0 8V18L7.9993 13.534L16 18V8H0Z"></path><path d="M16 0H0V2H16V0Z"></path></g></svg></a></div></div><div style="flex-grow:0;" class="titleContainer-DJYq5v"><h1 class="pencraft pc-reset font-pub-headings-FE5byy reset-IxiVJZ title-oOnUGd"><a href="/" class="pencraft pc-display-contents pc-reset">Charity Majors</a></h1></div><div style="flex-basis:0px;flex-grow:1;" class="pencraft pc-display-flex pc-justifyContent-flex-end pc-alignItems-center pc-reset buttonsContainerContainer-ThaN_w"><div class="buttonsContainer-SJBuep"><div class="pencraft pc-display-flex pc-gap-8 pc-justifyContent-flex-end pc-alignItems-center pc-reset navbar-buttons"><div class="pencraft pc-display-flex pc-gap-4 pc-reset"><span data-state="closed"><button tabindex="0" type="button" aria-label="Search" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_md-gCDS3o priority_tertiary-rlke8z"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-search"><circle cx="11" cy="11" r="8"></circle><path d="m21 21-4.3-4.3"></path></svg></button></span><button tabindex="0" type="button" aria-label="Share Publication" id="radix-P0-4" aria-haspopup="menu" aria-expanded="false" data-state="closed" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_md-gCDS3o priority_tertiary-rlke8z"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-share"><path d="M4 12v8a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2v-8"></path><polyline points="16 6 12 2 8 6"></polyline><line x1="12" x2="12" y1="2" y2="15"></line></svg></button></div><button tabindex="0" type="button" data-testid="noncontributor-cta-button" class="pencraft pc-reset pencraft buttonBase-GK1x3M buttonText-X0uSmG buttonStyle-r7yGCK priority_primary-RfbeYt size_md-gCDS3o">Subscribe</button><button tabindex="0" data-native="true" type="button" data-href="https://substack.com/sign-in?redirect=%2Fp%2Fai-enthusiasts-are-in-a-race-against%3Futm_source%3Dprofile%26utm_medium%3Dreader2&for_pub=charitydotwtf" class="pencraft pc-reset pencraft buttonBase-GK1x3M buttonText-X0uSmG buttonStyle-r7yGCK priority_tertiary-rlke8z size_md-gCDS3o">Sign in</button></div></div></div></div></div><div style="height:72px;"></div></div></div><div><script nonce="5Ia39SlKc6i9frMhLMgJhQ" type="application/ld+json">{"@context":"https://schema.org","@type":"NewsArticle","url":"https://charity.wtf/p/ai-enthusiasts-are-in-a-race-against","mainEntityOfPage":"https://charity.wtf/p/ai-enthusiasts-are-in-a-race-against","headline":"AI enthusiasts are in a race against time, AI skeptics are in a race against entropy","description":"Both sides are grappling with a real existential threat, and both sides feel like they are screaming into the void. 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There is a way to close the gap and get everyone pulling in the same direction.</h3><div aria-label="Post UFI" role="region" class="pencraft pc-display-flex pc-flexDirection-column pc-paddingBottom-16 pc-reset"><div class="pencraft pc-display-flex pc-paddingTop-16 pc-paddingBottom-16 pc-justifyContent-space-between pc-alignItems-center pc-reset"><div class="pencraft pc-display-flex pc-gap-12 pc-alignItems-center pc-reset byline-wrapper"><div class="pencraft pc-display-flex pc-reset"><div class="pencraft pc-display-flex pc-flexDirection-row pc-gap-8 pc-alignItems-center pc-justifyContent-flex-start pc-reset"><div style="--scale:36px;--offset:9px;--border-width:4.5px;" class="pencraft pc-display-flex pc-flexDirection-row pc-alignItems-center pc-justifyContent-flex-start pc-reset ltr-qDBmby"><a href="https://substack.com/@charitydotwtf" aria-label="View Charity Majors's profile" class="pencraft pc-display-contents pc-reset"><div style="--scale:36px;" tabindex="0" class="pencraft 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stroke="#000" xmlns="http://www.w3.org/2000/svg" class="icon"><g><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-heart"><path d="M19 14c1.49-1.46 3-3.21 3-5.5A5.5 5.5 0 0 0 16.5 3c-1.76 0-3 .5-4.5 2-1.5-1.5-2.74-2-4.5-2A5.5 5.5 0 0 0 2 8.5c0 2.3 1.5 4.05 3 5.5l7 7Z"></path></svg></g></svg><div class="label">205</div></button></div><button tabindex="0" type="button" aria-label="View comments (41)" data-href="https://charity.wtf/p/ai-enthusiasts-are-in-a-race-against/comments" class="pencraft pc-reset pencraft post-ufi-button style-button post-ufi-comment-button has-label with-border"><svg aria-hidden="true" style="height:20px;width:20px;" width="20" height="20" viewBox="0 0 24 24" fill="#000000" stroke-width="2" stroke="#000" xmlns="http://www.w3.org/2000/svg" class="icon"><g><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-message-circle"><path d="M7.9 20A9 9 0 1 0 4 16.1L2 22Z"></path></svg></g></svg><div class="label">41</div></button><button tabindex="0" type="button" id="radix-P0-27" aria-haspopup="menu" aria-expanded="false" data-state="closed" class="pencraft pc-reset pencraft post-ufi-button style-button has-label with-border"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="2" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg" class="icon"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg><div class="label">37</div></button></div><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft post-ufi-button style-button has-label with-border"><div class="label">Share</div></button></div></div></div></div><div class="visibility-check"></div><div><div class="dt-post-body"><div class="available-content"><div dir="auto" class="body markup"><p><span>I recently attended a talk where one of the presenters made some pretty…</span><em>astonishing</em><span> claims about what they had achieved by the pure, uncut power of vibe coding. Difficult engineering problems solved, backlogs cleared. Rewrites that would have taken a year or more in the beforetimes, now whipped out in a few short weeks of prompting. Afterwards, wandering around the conference, I caught a lot of excited chatter:</span></p><blockquote><p><span>“I can’t </span><em>wait</em><span> to make my teams watch the recording of this talk. My engineers are SO resistant to the idea of shipping code without reading it. Finally, some proof they can’t ignore!”</span></p><p>“Mine are too. It’s so frustrating. People are just so stuck in what they know. I think they’re just scared of being replaced, you know?”</p></blockquote><p>The talk was fantastic. The presenter made it all sound easy, breezy and oh-so-fun.</p><p><span>The problem is, I know lots of other people at his company, and </span><em>they</em><span> described these projects as a horror show. Yes, they allowed, some progress was made, and some of it was pretty cool, but he also left a long, fiery trail of chaos in his wake. Months later, some teams were </span><em>still</em><span> grinding through waves of cleanup work.</span></p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!osVW!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!osVW!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 424w, https://substackcdn.com/image/fetch/$s_!osVW!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 848w, https://substackcdn.com/image/fetch/$s_!osVW!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 1272w, https://substackcdn.com/image/fetch/$s_!osVW!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!osVW!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png" width="1401" height="477" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/ab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":477,"width":1401,"resizeWidth":null,"bytes":712129,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":false,"topImage":true,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png","isProcessing":false,"align":null,"offset":false}" alt srcset="https://substackcdn.com/image/fetch/$s_!osVW!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 424w, https://substackcdn.com/image/fetch/$s_!osVW!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 848w, https://substackcdn.com/image/fetch/$s_!osVW!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 1272w, https://substackcdn.com/image/fetch/$s_!osVW!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 1456w" sizes="100vw" fetchpriority="high" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>(Please don’t @ me to ask if I am subtweeting your talk. I am subtweeting MANY TALKS. This is a composite.)</p><p>I keep thinking back to this episode — the highly selective version of the story that was told on stage, and the room full of AI enthusiasts who seemed to be eating it up with a spoon, uncritically, because it so validated everything they wanted to be true. </p><p>I keep thinking about the certainty they took home with them, and wondering how that energy fed into conversations with their teams.</p><h2 class="header-anchor-post">People are retreating into camps and circling the wagons<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§people-are-retreating-into-camps-and-circling-the-wagons" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/people-are-retreating-into-camps-and-circling-the-wagons" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>There is a yawning chasm opening up between…oh, let’s call them the enthusiasts and the skeptics, although the battle lines are drawn in many different ways. Both groups are tense, frustrated, and a little scared, and as a result, they have stopped talking to each other. Instead, they talk </span><em>about</em><span> each other — as roadblocks, as caricatures, as threats. It’s all,</span></p><p>“THOSE people are AI-pilled and don’t understand software”, vs </p><p>“THOSE people hate AI and don’t want to move fast.”</p><p><span>This is not a situation where one side is right and the other is huffing paint. (O, that it were!) Each side is grappling with a real, alarming, escalating threat to the company’s existence, and the closer they look the more (again: </span><em>real, alarming</em><span>) evidence they find.</span></p><p><span>The enthusiasts are </span><em>not wrong</em><span>. We are starting to see real, non-imaginary, discontinuous leaps in capabilities from teams that lean in hard to working with AI. And this does not feel like a normal technology cycle where you can wait for the dust to settle; teams that sit this out while competitors are hustling could be out of business before the dust settles. That’s a real, existential threat.</span></p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!Cblu!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!Cblu!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 424w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 848w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 1272w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!Cblu!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png" width="1425" height="509" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":509,"width":1425,"resizeWidth":null,"bytes":731881,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png","isProcessing":false,"align":null,"offset":false}" alt srcset="https://substackcdn.com/image/fetch/$s_!Cblu!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 424w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 848w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 1272w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 1456w" sizes="100vw" loading="lazy" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p><span>The skeptics are also </span><em>not wrong</em><span>. When you ship code faster than engineers can read it, in domains where nobody has full context, you are making withdrawals from a trust account that took years to build. Reliability degrades, institutional knowledge evaporates. You end up with systems nobody understands, products burbling into incoherence, and on-call rotations that grind people up and spit them out. That is ALSO a real existential threat.</span></p><h2 class="header-anchor-post">I am writing for solid teams that are doing the work<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§i-am-writing-for-solid-teams-that-are-doing-the-work" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/i-am-writing-for-solid-teams-that-are-doing-the-work" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p>Before I go any further, I want to be clear about who I’m writing for. This is not about teams whose management chain is disconnected from engineering realities or paying for McKinsey consultants, or teams with low engineering discipline and trust. </p><p>I am not writing for tiny baby startups with no customers or revenue, and I am not writing for behemoths who are on the verge of busting through the red tape to finally get a Claude license.</p><p>I am writing for relatively high-performing teams that are transforming from pre-AI to AI-native. These are teams with engineering discipline and skill who care deeply, who are struggling precisely because there are so many legitimate, competing threats and no obvious answers.</p><p><span>I’m talking about the happy case, in other words. </span><strong>It’s still hard as shit.</strong></p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!wWBp!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!wWBp!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 424w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 848w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 1272w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!wWBp!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png" width="1456" height="404" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":404,"width":1456,"resizeWidth":null,"bytes":765676,"alt":"","title":"","type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png","isProcessing":false,"align":null,"offset":false}" alt title srcset="https://substackcdn.com/image/fetch/$s_!wWBp!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 424w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 848w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 1272w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 1456w" sizes="100vw" loading="lazy" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2 class="header-anchor-post">There is no natural feedback loop connecting enthusiasts with skeptics<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§there-is-no-natural-feedback-loop-connecting-enthusiasts-with-skeptics" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/there-is-no-natural-feedback-loop-connecting-enthusiasts-with-skeptics" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p>The wins are real, the costs are real. This ought to be a fruitful source of tension, where skeptics and enthusiasts join up to solve hard problems with their powers combined, Powerpuff Girls-style. </p><p>The problem is, the wins and costs are happening to two different groups of people. There is no natural feedback loop. </p><p>That conference talk I mentioned? I doubt the speaker was intentionally misleading us. They might not even know about the tire fire in their wake. It has become very easy to do things without context or mastery, and the downstream costs are often invisible to the person who incurs them. All they see is the win.</p><p><span>The skeptics have the opposite problem. They cannot avoid hearing the enthusiasts’ claims, even if those try. But when those claims seem to get bigger and blowsier and less tethered to reality, the skeptics react with escalating cynicism. They </span><em>hear</em><span> the enthusiasts, but they no longer believe a word they say.</span></p><p><span>I have lost track of the number of engineers who have said to me, in exasperation, “I don’t WANT to be an AI hater. I studied AI in school! I think it’s neat! I feel like I’m getting backed into a corner where I </span><em>have </em><span>to be a hater because I’m the only one left who gives a shit about reality! Is </span><em>any </em><span>of it real?”</span></p><p>Ok, that’s fair. I’ll show my work. Here is my north star example of what “good” looks like.</p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!ZRCB!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!ZRCB!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 424w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!ZRCB!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png" width="1425" height="507" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/c42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":507,"width":1425,"resizeWidth":null,"bytes":741593,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png","isProcessing":false,"align":null,"offset":false}" alt srcset="https://substackcdn.com/image/fetch/$s_!ZRCB!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 424w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 1456w" sizes="100vw" loading="lazy" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2 class="header-anchor-post">No, it’s not all hype (the Fin story)<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§no-its-not-all-hype-the-fin-story" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/no-its-not-all-hype-the-fin-story" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>I have long looked up to the Fin (formerly Intercom) engineering org. When Christine and I put together our AI mandate</span><span style="min-width:0;" data-state="closed"><a data-component-name="FootnoteAnchorToDOM" id="footnote-anchor-1" href="#footnote-1" target="_self" class="footnote-anchor">1</a></span><span> last year, we drew a lot of inspiration from a piece by </span><a href="https://substack.com/@darraghc">Darragh Curran, CTO</a><span>, </span><a href="https://fin.ai/ideas/2x/">called simply “2x”,</a><span> where he challenged the R&D org to double their productivity in the next 12 months.</span></p><p><span>He recently published some results, showing that they exceeded their goal — </span><a href="https://ideas.fin.ai/p/2x-nine-months-later">they </a><em><a href="https://ideas.fin.ai/p/2x-nine-months-later">3x’d</a></em><a href="https://ideas.fin.ai/p/2x-nine-months-later"> their output in 9 months</a><span> (defined by total # merged PRs divided by total people in R&D). (Yes, PRs are an imperfect representation of reality. I know this, you know this, he knows this. He talks about it in the piece, which you should absolutely go read.)</span></p><p><span>The results are mixed, which makes a </span><em>fascinating </em><span>read. Product defect backlog shrunk by over half. >2x product changes, 39% faster from idea to shipped. Code quality provisionally starting to improve, after a long, scary 18 months of decline. Downtime </span><em>down</em><span> by 35%.</span></p><p><span>That is a real, non-imaginary, discontinuous forward leap in capabilities. This did not happen because AI is magic. It happened because Fin already had exceptionally high engineering discipline, fast feedback loops, and a culture of experimentation and measurement.</span><span style="min-width:0;" data-state="closed"><a data-component-name="FootnoteAnchorToDOM" id="footnote-anchor-2" href="#footnote-2" target="_self" class="footnote-anchor">2</a></span></p><p>If you want to know what engineering teams founded pre-AI can expect to achieve by embracing AI, there you go. This should be well within reach for the rest of us.</p><h2 class="header-anchor-post">We can fix this<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§we-can-fix-this" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/we-can-fix-this" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>First, a reminder. We care about the same things. We are on the same side. None of us are assholes.</span><span style="min-width:0;" data-state="closed"><a data-component-name="FootnoteAnchorToDOM" id="footnote-anchor-3" href="#footnote-3" target="_self" class="footnote-anchor">3</a></span></p><p><span>And we need each other </span><em>desperately</em><span>. To chart a safe path between the Scylla of missed windows and the Charybdis of systems melting into slop, we need eyes on </span><em>both</em><span> threats as we coordinate, synchronize, and pull together. Hard.</span></p><p>In order to do that, we need to do two things: knit our fractured realities back together, so we are rowing the same damn boat, and apply some engineering rigor to the problem.</p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!gyxN!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!gyxN!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 424w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 848w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 1272w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!gyxN!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png" width="1405" height="518" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/a7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":518,"width":1405,"resizeWidth":null,"bytes":743900,"alt":"","title":"","type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png","isProcessing":false,"align":null,"offset":false}" alt title srcset="https://substackcdn.com/image/fetch/$s_!gyxN!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 424w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 848w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 1272w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 1456w" sizes="100vw" loading="lazy" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2 class="header-anchor-post">First: Tell the whole story. Talk about the wins, and talk about what they cost us<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§first-tell-the-whole-story-talk-about-the-wins-and-talk-about-what-they-cost-us" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/first-tell-the-whole-story-talk-about-the-wins-and-talk-about-what-they-cost-us" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>The first move is to mend the gap in shared reality. </span><strong>Tell the whole story</strong><span>. You’re allowed to celebrate and get excited about big wins and advances with AI — but invite reflection on the costs and downstream consequences. People are also allowed to surface costs and consequences, but don’t leave out the context of what was achieved or attempted. Be very clear that your shared goal is to figure out how to collectively deliver more wins, bigger wins, with fewer unpredictable costs,</span><em> not</em><span> to clamp down on innovation.</span></p><p>This sounds simple. It isn’t. By default, wins get trumpeted in one setting (blog posts, conference talks, all hands) and costs bubble up in others (SRE team meetings, on call, retros, complainy DMs, grumbling over whiskey).</p><p><span>The result is that both sides may feel like they are being unfairly silenced. You might not think that “we aren’t even </span><em>allowed</em><span> to criticize AI” is a sentiment that can be widely held at the same time as “all we EVER DO is complain about AI”, but it can and it does. The asymmetry isn’t malicious, it’s structural, and it must be fixed.</span></p><p><span>If you’re an enthusiast, start here. Next time you do something big that you’re genuinely excited about — “in my spare time over the weekend, I finished a migration we gave up for dead two months ago!!” — YAY, AWESOME POSSUM! GO YOU! Get excited! Tell your coworkers! But ask around to see if there were any unintended consequences on other teams, and include that too. Or tuck in a “P.S., if there was any downstream cleanup work, I’d love to hear about it.” Especially if there’s a power dynamic and people might be afraid to speak up: make it easy. </span><strong>Invite feedback</strong><span>.</span></p><p><span>And if you’re a skeptic, doing cleanup downstream of someone else’s great AI vibe coding triumph, don’t just mutter bitterly to your fellow travelers. Bring this up in a responsible, friendly way to the person who caused it, or surface it in the same forum as it was announced. </span><strong>Close the loop</strong><span>. It’s how we learn.</span></p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!erna!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!erna!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 424w, https://substackcdn.com/image/fetch/$s_!erna!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 848w, https://substackcdn.com/image/fetch/$s_!erna!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 1272w, https://substackcdn.com/image/fetch/$s_!erna!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!erna!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png" width="1400" height="521" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":521,"width":1400,"resizeWidth":null,"bytes":780483,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png","isProcessing":false,"align":null,"offset":false}" alt srcset="https://substackcdn.com/image/fetch/$s_!erna!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 424w, https://substackcdn.com/image/fetch/$s_!erna!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 848w, https://substackcdn.com/image/fetch/$s_!erna!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 1272w, https://substackcdn.com/image/fetch/$s_!erna!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 1456w" sizes="100vw" loading="lazy" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>Tell the whole story. Normalize this. It’s a steam valve for anger, it makes people feel seen, it bends towards less expensive wins, and makes a better story. It also — crucially — builds the shared reality that makes the next step possible.</p><h2 class="header-anchor-post">Second: Treat this like an engineering problem, not a rhetorical one<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§second-treat-this-like-an-engineering-problem-not-a-rhetorical-one" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/second-treat-this-like-an-engineering-problem-not-a-rhetorical-one" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p>Once you’re operating in the same reality, you can have the real conversation. Right now, it tends to go like this.</p><blockquote><p>Enthusiast: “Let’s ship without code review! Company X is doing it. This is clearly where the world is headed. Why do you hate the future?”</p><p><span>Skeptic: “Are you fucking kidding me right now? I’ve got people I’ve never heard of submitting diffs in crayon and you want me to just </span><em>auto-accept this shit</em><span>? Your father was non-technical and your mother had a face like a donkey, and together I guess they made you.”</span><span style="min-width:0;" data-state="closed"><a data-component-name="FootnoteAnchorToDOM" id="footnote-anchor-4" href="#footnote-4" target="_self" class="footnote-anchor">4</a></span></p></blockquote><p>Both can be right (minus the face thing). Yes, the field is directionally moving toward software factories and AI-validated diffs. Yes, it may be absolutely unthinkable to start auto-accepting diffs given the current state of your codebase and guardrails. Both of those things are more likely true than not, in fact.</p><p>But “what’s wrong with you” and “that will never work” are conversation stoppers dressed up as positions. (Remember, you are both very smart and you are on the same side.) The productive version of this conversation is:</p><blockquote><p><em>“What would it take for you to feel comfortable shipping code to production without reading it?”</em></p></blockquote><p>Better evals? Better tests? Better feature flags, guardrails, observability? Work on decoupling dependencies and reducing blast radius? Start with something small and out of the critical path? What is the work we need to do to prepare? What comes first, ordering-wise? Can we put that on the roadmap?</p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!0cwM!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!0cwM!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 424w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 848w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 1272w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!0cwM!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png" width="1366" height="495" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":495,"width":1366,"resizeWidth":null,"bytes":704807,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png","isProcessing":false,"align":null,"offset":false}" alt srcset="https://substackcdn.com/image/fetch/$s_!0cwM!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 424w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 848w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 1272w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 1456w" sizes="100vw" loading="lazy" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>Approach this like an engineering problem, not an epistemological debate. What would it take? Start there.</p><h2 class="header-anchor-post">Engineering discipline has never been more vital<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§engineering-discipline-has-never-been-more-vital" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/engineering-discipline-has-never-been-more-vital" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>As Nathen Harvey said in the 2025 DORA report: “</span><a href="https://services.google.com/fh/files/misc/2025_state_of_ai_assisted_software_development.pdf">AI is an amplifier.</a><span> It magnifies the strengths of high-performing organizations and the dysfunctions of struggling ones.” AI will not solve for a lack of discipline, tooling gaps, or management that is disconnected from reality. If you want to leverage AI effectively, you need to invest in your engineering discipline and effectiveness.</span></p><p>AI is not a replacement for engineering discipline, let alone a shortcut to it. (I realize that is the biggest understatement in the universe.)</p><p>Your skeptics are the people you need to metabolize and operationalize these changes in a way that will keep customers from leaving and employees from quitting. But they can only participate constructively when they trust that they are going to be listened to and taken seriously.</p><p>Even if you’re an enthusiast, do you care about reliability, customer happiness, product coherence, retaining great employees, and improving engineering outcomes? If so, you should be able to find common ground with other people who care about these things. Align on reality, take a step, check in; rinse and repeat.</p><p><span>You don’t need to trust or think that each other is </span><em>right</em><span> about everything, but you must believe that you inhabit the same reality, share some of the goals, and that each of you are reasonable actors, capable of changing your minds.</span></p><h2 class="header-anchor-post">Stick close to reality, not hypotheticals or maximalist stances<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§stick-close-to-reality-not-hypotheticals-or-maximalist-stances" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/stick-close-to-reality-not-hypotheticals-or-maximalist-stances" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p>When battle lines get drawn and sides get dug in, there are many temptations to escalate: to argue against the maximalist version of an argument you read on the internet, or to demolish the weak, straw man version of what your colleague is saying because you can, even though you know they kind of have a point.</p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!5u_z!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!5u_z!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 424w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 848w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 1272w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!5u_z!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png" width="1400" height="482" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":482,"width":1400,"resizeWidth":null,"bytes":700429,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png","isProcessing":false,"align":null,"offset":false}" alt srcset="https://substackcdn.com/image/fetch/$s_!5u_z!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 424w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 848w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 1272w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 1456w" sizes="100vw" loading="lazy" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p></p><p>It doesn’t help. Try to engage with what your coworker is actually saying, not what some moron said on HN using some of the same words.</p><p>A few small tactical bits:</p><ul><li><p><span>Mind how you talk about other people to each other. If you privately represent others’ concerns as unserious or unsophisticated (“</span><em>they’re just clinging to what’s familiar</em><span>”) to your allies, you quietly influence each other to write them off.</span><br/></p></li><li><p><span>Don’t deny anyone’s lived experience. That is the fastest way to shut someone down and make sure they stay shut off to you. Debate the facts, but let them come to any updated interpretations of their personal experience in their own sweet time.</span><br/></p></li><li><p>Get your own psychological needs met. Try to spend time with your team members as human beings, even if it’s just over zoom. A lot of people are massively stressed out and stretched thin right now, and sometimes it can help just to name it and offer a little extra grace. But you can’t give grace if you are running on fumes yourself.</p></li></ul><p>Go pick a fight on Reddit, if you must. Don’t take it out on your colleagues, and don’t project the worst, stupidest version of the Internet’s stance onto them. Deal with reality together. It’s hard enough without borrowing trouble.</p><h2 class="header-anchor-post">The credibility of expertise, the moral authority of ownership<div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§the-credibility-of-expertise-the-moral-authority-of-ownership" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/the-credibility-of-expertise-the-moral-authority-of-ownership" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>If you want ownership and accountability, you need feedback loops. Feedback loops connecting cause with effect are how we learn and make sense of the world. As we write in the second edition of </span><em><a href="http://honeycomb.io/book">Observability Engineering</a></em><span> (now available for download!!):</span></p><blockquote><p><span>“Feedback loops that are timely, precise, and relevant enable </span><strong>self-awareness</strong><span> in humans and </span><strong>self-governance</strong><span> in teams. They generally produce the right sociotechnical system behaviors without needing constant correction or oversight.” — Chapter 25, “Systems Thinking for Software Delivery.”</span></p></blockquote><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!2AXu!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!2AXu!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 424w, https://substackcdn.com/image/fetch/$s_!2AXu!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!2AXu!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!2AXu!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!2AXu!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png" width="1425" height="507" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/591006fc-dcda-4be5-982e-312139d562e9_1425x507.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":507,"width":1425,"resizeWidth":null,"bytes":759128,"alt":"","title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png","isProcessing":false,"align":null,"offset":false}" alt title srcset="https://substackcdn.com/image/fetch/$s_!2AXu!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 424w, https://substackcdn.com/image/fetch/$s_!2AXu!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!2AXu!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!2AXu!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 1456w" sizes="100vw" loading="lazy" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p><span>Ultimately, I believe there is a kind of moral authority someone earns by owning the consequences. If you’re the one left holding the bag, you should generally get final say over what goes in that bag. Which means software engineers who own the code should be, at minimum, </span><em>extremely involved</em><span> in defining the conditions for the code they agree to support.</span></p><p>But if you want to have sway over what gets shipped, if you want your critique to land, you must have the standing to deliver it. You must be a credible authority on the topic at hand — AI, in this case. So you should be highly motivated to become one. Ground yourself in expert knowledge of the new ways. Make it fervently clear that you’re on board, you see the opportunity, and you want to help everyone get there.</p><p>If you’re just arguing against the new ways from a position steeped in the old ways, I’m not sure why anyone should listen to you.</p><p>The engineers who shape how AI gets used will be the ones with credibility: they understand the opportunity, the stakes, and the tradeoffs, and they own enough of the consequences to have standing when they push back. Earning that position takes work, but it is work worth doing.</p><h2 class="header-anchor-post"><span>This is </span><em>the</em><span> leadership challenge of the present moment</span><div class="pencraft pc-display-flex pc-alignItems-center pc-position-absolute pc-reset header-anchor-parent"><div class="pencraft pc-display-contents pc-reset pubTheme-yiXxQA"><div id="§this-is-the-leadership-challenge-of-the-present-moment" class="pencraft pc-reset header-anchor offset-top"></div><button tabindex="0" type="button" aria-label="Link" data-href="https://charity.wtf/i/200204086/this-is-the-leadership-challenge-of-the-present-moment" class="pencraft pc-reset pencraft iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_secondary-S63h9o"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-link"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71"></path><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71"></path></svg></button></div></div></h2><p><span>If you’re a senior leader, job #1 is </span><em>don’t sink the boat</em><span>. Keep moving forward as you steer the craft between all manner of icebergs, islands, breakers, and other watery graves. Being late to AI and grinding your team down into a pulp are two especially grim risks we must steer between.</span></p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!33EM!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!33EM!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 424w, https://substackcdn.com/image/fetch/$s_!33EM!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!33EM!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!33EM!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!33EM!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png" width="1425" height="507" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":507,"width":1425,"resizeWidth":null,"bytes":741593,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png","isProcessing":false,"align":null,"offset":false}" alt srcset="https://substackcdn.com/image/fetch/$s_!33EM!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 424w, https://substackcdn.com/image/fetch/$s_!33EM!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!33EM!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!33EM!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 1456w" sizes="100vw" loading="lazy" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p><span>Note I said “leaders”, not “managers”. Some of the most effective leaders of the moment are staff+ engineers, who cannot </span><em>make</em><span> anyone do anything, but without whose judgment and good faith nothing gets done. So much of this challenge is about enlisting hearts and minds and building trust. This is often best done by peer counsel.</span></p><p>As management, sometimes you have to ask people to do things they disagree with or go in a direction they don’t love. That’s part of the job. If a hard call needs making and you don’t make it, if you waffle and waver over not wanting to hurt anyone, that’s dereliction of duty.</p><p>But forcing something through should always be the last resort. If people are pushing back, they probably have good reasons and you should understand them. Most people can be brought along, with a little understanding. Do the work to bring them.</p><p><span>And if you do end up laying down the law, </span><em>you better be right</em><span>. Reality had better back you up, and fast. Because if you forced them into doing something they knew was wrong and wouldn’t work, they are going to resent you for the rest of their life.</span></p><p>And you will deserve it.</p><p><span>~</span><em>charity</em></p><p>P.S. Thanks to the people who reviewed this draft: Zach McCoy, Dave Williams, Josh Parsons, Emily Nakashima, Graham Siener, Christine. Special thanks to Quail Lincoln and Fred Hebert, who I can always rely on to pick a friendly fight, and to the entire Honeycomb engineering, product, and design crew, whose talent and skill are second only to the size of the hearts and their determination to do right by each other. I am grateful to be in the boat with all of you.</p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!q_s-!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!q_s-!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 424w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 848w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 1272w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 1456w" sizes="100vw"/><img src="https://substackcdn.com/image/fetch/$s_!q_s-!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png" width="1385" height="458" data-attrs="{"src":"https://substack-post-media.s3.amazonaws.com/public/images/5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":458,"width":1385,"resizeWidth":null,"bytes":649023,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png","isProcessing":false,"align":null,"offset":false}" alt srcset="https://substackcdn.com/image/fetch/$s_!q_s-!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 424w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 848w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 1272w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 1456w" sizes="100vw" loading="lazy" class="sizing-normal"/></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg aria-hidden="true" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><div data-component-name="FootnoteToDOM" class="footnote"><a id="footnote-1" href="#footnote-anchor-1" contenteditable="false" target="_self" class="footnote-number">1</a><div class="footnote-content"><p>We have some results of our own queued up to share with y’all over the next few weeks. Stay tuned!</p></div></div><div data-component-name="FootnoteToDOM" class="footnote"><a id="footnote-2" href="#footnote-anchor-2" contenteditable="false" target="_self" class="footnote-number">2</a><div class="footnote-content"><p><span>They also had over a decade of building in-house AI expertise, and they were “lucky” enough to have had a </span><a href="https://www.google.com/search?q=intercom+near+death+experience+eoghan&oq=inter&gs_lcrp=EgZjaHJvbWUqCAgBEEUYJxg7MgYIABBFGDsyCAgBEEUYJxg7MgYIAhBFGD0yBggDEEUYPDIGCAQQRRg9MgYIBRBFGD0yBggGEEUYQTIGCAcQRRg80gEIMjMzNWowajmoAgawAgHxBc7mKW0EkvBv&sourceid=chrome&ie=UTF-8#fpstate=ive&vld=cid:2eadad18,vid:0_opWSfmN8M,st:0">near death experience as a company</a><span>, which cleared the deck for them to lean in hard on a left pivot. As Janis Joplin might say, sometimes freedom means nothing left to lose.</span></p></div></div><div data-component-name="FootnoteToDOM" class="footnote"><a id="footnote-3" href="#footnote-anchor-3" contenteditable="false" target="_self" class="footnote-number">3</a><div class="footnote-content"><p>Right?</p></div></div><div data-component-name="FootnoteToDOM" class="footnote"><a id="footnote-4" href="#footnote-anchor-4" contenteditable="false" target="_self" class="footnote-number">4</a><div class="footnote-content"><p>Maybe that’s not very nice, but remember, she probably got woken up last night and you did not. Also, Skeptic? Not a good excuse, please apologize.</p></div></div></div></div><div class="visibility-check"></div></div><div class="post-footer"><div class="pencraft pc-display-flex pc-gap-16 pc-paddingTop-16 pc-paddingBottom-16 pc-justifyContent-space-between pc-alignItems-center pc-reset flex-grow-rzmknG border-top-detail-themed-k9TZAY border-bottom-detail-themed-Ua9186 post-ufi"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><div class="like-button-container post-ufi-button style-button"><button tabindex="0" type="button" aria-label="Like (205)" aria-pressed="false" class="pencraft pc-reset pencraft post-ufi-button style-button has-label with-border"><svg aria-hidden="true" style="height:20px;width:20px;" width="20" height="20" viewBox="0 0 24 24" fill="#000000" stroke-width="2" stroke="#000" xmlns="http://www.w3.org/2000/svg" class="icon"><g><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" 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11.1262C15.603 12.0662 14.8891 12.9815 13.967 13.8722C13.0495 14.7584 11.9708 15.6044 10.731 16.41C10.6056 16.4906 10.4758 16.5622 10.3416 16.6249C10.2118 16.692 10.0976 16.7256 9.99915 16.7256Z"></path></g></svg></div>Liked by Charity Majors</button></div></div><div class="pencraft pc-display-flex pc-flexDirection-column pc-reset flex-grow-rzmknG"></div><div class="pencraft pc-display-flex pc-reset comment-menu-trigger-container triggerContainer-eX588u"><button tabindex="0" type="button" aria-label="Ellipsis" id="radix-P0-87" aria-haspopup="menu" aria-expanded="false" data-state="closed" class="pencraft pc-reset pencraft trigger-j08Uop iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_quaternary-kpMibu"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-ellipsis"><circle cx="12" cy="12" r="1"></circle><circle cx="19" cy="12" r="1"></circle><circle cx="5" cy="12" r="1"></circle></svg></button></div></div><div class="comment-body expanded"><p><span>I love this piece and agree with basically everything in it, but I think there’s a bit of gap which probably seems out of scope but I think is actually very much in scope for any discussion of how organizations adopt AI.</span></p><p><span>And that is: what is people’s place in an AI world?</span></p><p><span>When you talk about shipping code without reviewing it, on the one hand we can have a measured discussion of the technical and business rewards and risks, but on the other hand someone who’s life is writing code now feels like they’re working at a Rust Belt steel mill in the 1970s. “I feel like I have a place in the world where I’m valued” is part of “what it would take to make me comfortable pushing code without reviewing it”. And that’s not a conversation about continuous integration and test coverage. (A flippant retort: Hey boss, what would it take for you to get comfortable doing a fundraising round where AI has all the conversations with no review? Should we think about rightsizing the C-suite?)</span></p><p><span>And so the selling point of AI adoption is what you call “existential threat” — that if a company doesn’t pivot to AI, it will cease to exist — and that if you as a worker don’t pivot to AI, you be unemployed and die face down in a gutter, unloved, with rats gnawing on your flesh. That’s scary! Rats have sharp teeth! But even if you buy that first threat “let’s push crayon code and iterate as we go” doesn’t exactly help people feel comfortably distant from the gutter rats.</span></p><p><span>It’s also not lost on people that some leaders seem to be excited about AI not because it lets them accomplish more but because it lets them get rid of all those pesky needy humans. (Why else would you be having massive layoffs when faced with massive opportunity?) This widens the chasm between the beach and the ice floe (<a href="https://amiobsoleteyet.com/" target="_blank" rel="nofollow ugc noopener" class="linkified">https://amiobsoleteyet.com/</a>).</span></p><p><span>You said you’re not writing for “teams with low engineering discipline and trust” but I’m not sure there are that many teams with high levels of trust on this front. You’re not writing for “behemoths who are on the verge of busting through the red tape to finally get a Claude license”, but are you writing for teams at Meta, at Alphabet, at Microsoft?</span></p><p><span>Mind you, I have no answers to any of this, and I’m not trying to write an anti-AI polemic, I just think the shape of the world as it exists, our collective vision of the future, and our place in it need to be in the “shared reality” you’re talking about to make any progress at all…</span></p></div><div class="pencraft pc-display-flex pc-gap-16 pc-paddingTop-8 pc-justifyContent-flex-start pc-alignItems-center pc-reset comment-actions withShareButton-hQzuEn"><span class="pencraft pc-reset decoration-hover-underline-ClDVRM reset-IxiVJZ"><a class="pencraft pc-reset link-_X6et2 link-LIBpto"><div class="pencraft pc-display-flex pc-gap-6 pc-alignItems-center pc-reset"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" 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11.1262C15.603 12.0662 14.8891 12.9815 13.967 13.8722C13.0495 14.7584 11.9708 15.6044 10.731 16.41C10.6056 16.4906 10.4758 16.5622 10.3416 16.6249C10.2118 16.692 10.0976 16.7256 9.99915 16.7256Z"></path></g></svg></div>Liked by Charity Majors</button></div></div><div class="pencraft pc-display-flex pc-flexDirection-column pc-reset flex-grow-rzmknG"></div><div class="pencraft pc-display-flex pc-reset comment-menu-trigger-container triggerContainer-eX588u"><button tabindex="0" type="button" aria-label="Ellipsis" id="radix-P0-97" aria-haspopup="menu" aria-expanded="false" data-state="closed" class="pencraft pc-reset pencraft trigger-j08Uop iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_quaternary-kpMibu"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-ellipsis"><circle cx="12" cy="12" r="1"></circle><circle cx="19" cy="12" r="1"></circle><circle cx="5" cy="12" r="1"></circle></svg></button></div></div><div class="comment-body expanded"><p><span>Great post. There is an unfortunate asymmetry in AI world: skeptics must accept slop, AI folks don’t have any such requirements. Being constrained from maximalist vibing is not on par with being forced to do something you don’t want to do.</span></p></div><div class="pencraft pc-display-flex pc-gap-16 pc-paddingTop-8 pc-justifyContent-flex-start pc-alignItems-center pc-reset comment-actions withShareButton-hQzuEn"><span class="pencraft pc-reset decoration-hover-underline-ClDVRM reset-IxiVJZ"><a class="pencraft pc-reset link-_X6et2 link-LIBpto"><div class="pencraft pc-display-flex pc-gap-6 pc-alignItems-center pc-reset"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="var(--color-fg-secondary-themed)" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-message-circle"><path d="M7.9 20A9 9 0 1 0 4 16.1L2 22Z"></path></svg><div class="pencraft pc-reset color-pub-secondary-text-hGQ02T line-height-20-t4M0El font-meta-MWBumP size-11-NuY2Zx weight-medium-fw81nC transform-uppercase-yKDgcq reset-IxiVJZ meta-EgzBVA 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enthusiasts are in a race against time, AI skeptics are in a race against entropy\",\"subtitle\":\"Both sides are grappling with a real existential threat, and both sides feel like they are screaming into the void. There is a way to close the gap and get everyone pulling in the same direction.\",\"teaser_post_eligible\":true,\"title\":\"AI enthusiasts are in a race against time, AI skeptics are in a race against entropy\",\"type\":\"newsletter\",\"video_upload_id\":null,\"write_comment_permissions\":\"everyone\",\"meter_type\":\"none\",\"live_stream_id\":null,\"is_published\":true,\"restacks\":37,\"reactions\":{\"\u2764\":205},\"top_exclusions\":[],\"pins\":[],\"section_pins\":[],\"has_shareable_clips\":false,\"previous_post_slug\":\"your-data-is-made-powerful-by-context\",\"next_post_slug\":\"ai-demands-more-engineering-discipline\",\"cover_image\":\"https://substackcdn.com/image/fetch/$s_!2AXu!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png\",\"cover_image_is_square\":false,\"cover_image_is_explicit\":false,\"videoUpload\":null,\"podcastFields\":{\"post_id\":200204086,\"podcast_episode_number\":null,\"podcast_season_number\":null,\"podcast_episode_type\":null,\"should_syndicate_to_other_feed\":null,\"syndicate_to_section_id\":null,\"hide_from_feed\":false,\"free_podcast_url\":null,\"free_podcast_duration\":null,\"preview_contains_ad\":false,\"was_imported_self_serve_sync\":false,\"draft_free_podcast_url\":null,\"draft_free_podcast_duration\":null},\"podcastUpload\":null,\"podcastPreviewUpload\":null,\"voiceover_upload_id\":null,\"voiceoverUpload\":null,\"has_voiceover\":false,\"description\":\"Both sides are grappling with a real existential threat, and both sides feel like they are screaming into the void. 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data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/ab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":477,"width":1401,"resizeWidth":null,"bytes":712129,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":false,"topImage":true,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png","isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!osVW!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 424w, https://substackcdn.com/image/fetch/$s_!osVW!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 848w, https://substackcdn.com/image/fetch/$s_!osVW!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 1272w, https://substackcdn.com/image/fetch/$s_!osVW!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fab105aa3-8686-445a-a9d9-024dcaa2500a_1401x477.png 1456w\\\" sizes=\\\"100vw\\\" fetchpriority=\\\"high\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><p>(Please don\u2019t @ me to ask if I am subtweeting your talk. I am subtweeting MANY TALKS. This is a composite.)</p><p>I keep thinking back to this episode \u2014 the highly selective version of the story that was told on stage, and the room full of AI enthusiasts who seemed to be eating it up with a spoon, uncritically, because it so validated everything they wanted to be true. </p><p>I keep thinking about the certainty they took home with them, and wondering how that energy fed into conversations with their teams.</p><h2>People are retreating into camps and circling the wagons</h2><p>There is a yawning chasm opening up between\u2026oh, let\u2019s call them the enthusiasts and the skeptics, although the battle lines are drawn in many different ways. Both groups are tense, frustrated, and a little scared, and as a result, they have stopped talking to each other. Instead, they talk <em>about</em> each other \u2014 as roadblocks, as caricatures, as threats. It\u2019s all,</p><p>\u201CTHOSE people are AI-pilled and don\u2019t understand software\u201D, vs </p><p>\u201CTHOSE people hate AI and don\u2019t want to move fast.\u201D</p><p>This is not a situation where one side is right and the other is huffing paint. (O, that it were!) Each side is grappling with a real, alarming, escalating threat to the company\u2019s existence, and the closer they look the more (again: <em>real, alarming</em>) evidence they find.</p><p>The enthusiasts are <em>not wrong</em>. We are starting to see real, non-imaginary, discontinuous leaps in capabilities from teams that lean in hard to working with AI. And this does not feel like a normal technology cycle where you can wait for the dust to settle; teams that sit this out while competitors are hustling could be out of business before the dust settles. That\u2019s a real, existential threat.</p><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!Cblu!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!Cblu!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 424w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 848w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 1272w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 1456w\\\" sizes=\\\"100vw\\\"><img src=\\\"https://substackcdn.com/image/fetch/$s_!Cblu!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png\\\" width=\\\"1425\\\" height=\\\"509\\\" data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":509,"width":1425,"resizeWidth":null,"bytes":731881,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png","isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!Cblu!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 424w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 848w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 1272w, https://substackcdn.com/image/fetch/$s_!Cblu!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F50dfe59c-41f5-49f9-a082-0d42b05f33ed_1425x509.png 1456w\\\" sizes=\\\"100vw\\\" loading=\\\"lazy\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><p>The skeptics are also <em>not wrong</em>. When you ship code faster than engineers can read it, in domains where nobody has full context, you are making withdrawals from a trust account that took years to build. Reliability degrades, institutional knowledge evaporates. You end up with systems nobody understands, products burbling into incoherence, and on-call rotations that grind people up and spit them out. That is ALSO a real existential threat.</p><h2>I am writing for solid teams that are doing the work</h2><p>Before I go any further, I want to be clear about who I\u2019m writing for. This is not about teams whose management chain is disconnected from engineering realities or paying for McKinsey consultants, or teams with low engineering discipline and trust. </p><p>I am not writing for tiny baby startups with no customers or revenue, and I am not writing for behemoths who are on the verge of busting through the red tape to finally get a Claude license.</p><p>I am writing for relatively high-performing teams that are transforming from pre-AI to AI-native. These are teams with engineering discipline and skill who care deeply, who are struggling precisely because there are so many legitimate, competing threats and no obvious answers.</p><p>I\u2019m talking about the happy case, in other words. <strong>It\u2019s still hard as shit.</strong></p><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!wWBp!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!wWBp!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 424w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 848w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 1272w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 1456w\\\" sizes=\\\"100vw\\\"><img src=\\\"https://substackcdn.com/image/fetch/$s_!wWBp!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png\\\" width=\\\"1456\\\" height=\\\"404\\\" data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":404,"width":1456,"resizeWidth":null,"bytes":765676,"alt":"","title":"","type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png","isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"\\\" title=\\\"\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!wWBp!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 424w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 848w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 1272w, https://substackcdn.com/image/fetch/$s_!wWBp!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4ce7dc3f-ab13-4eda-bd23-e9474a36f62c_1589x441.png 1456w\\\" sizes=\\\"100vw\\\" loading=\\\"lazy\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><h2>There is no natural feedback loop connecting enthusiasts with skeptics</h2><p>The wins are real, the costs are real. This ought to be a fruitful source of tension, where skeptics and enthusiasts join up to solve hard problems with their powers combined, Powerpuff Girls-style. </p><p>The problem is, the wins and costs are happening to two different groups of people. There is no natural feedback loop. </p><p>That conference talk I mentioned? I doubt the speaker was intentionally misleading us. They might not even know about the tire fire in their wake. It has become very easy to do things without context or mastery, and the downstream costs are often invisible to the person who incurs them. All they see is the win.</p><p>The skeptics have the opposite problem. They cannot avoid hearing the enthusiasts\u2019 claims, even if those try. But when those claims seem to get bigger and blowsier and less tethered to reality, the skeptics react with escalating cynicism. They <em>hear</em> the enthusiasts, but they no longer believe a word they say.</p><p>I have lost track of the number of engineers who have said to me, in exasperation, \u201CI don\u2019t WANT to be an AI hater. I studied AI in school! I think it\u2019s neat! I feel like I\u2019m getting backed into a corner where I <em>have </em>to be a hater because I\u2019m the only one left who gives a shit about reality! Is <em>any </em>of it real?\u201D</p><p>Ok, that\u2019s fair. I\u2019ll show my work. Here is my north star example of what \u201Cgood\u201D looks like.</p><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!ZRCB!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!ZRCB!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 424w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 1456w\\\" sizes=\\\"100vw\\\"><img src=\\\"https://substackcdn.com/image/fetch/$s_!ZRCB!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png\\\" width=\\\"1425\\\" height=\\\"507\\\" data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/c42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":507,"width":1425,"resizeWidth":null,"bytes":741593,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png","isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!ZRCB!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 424w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!ZRCB!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fc42a747e-06e0-45c5-a411-7d4427f5f106_1425x507.png 1456w\\\" sizes=\\\"100vw\\\" loading=\\\"lazy\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><h2>No, it\u2019s not all hype (the Fin story)</h2><p>I have long looked up to the Fin (formerly Intercom) engineering org. When Christine and I put together our AI mandate<a class=\\\"footnote-anchor\\\" data-component-name=\\\"FootnoteAnchorToDOM\\\" id=\\\"footnote-anchor-1\\\" href=\\\"#footnote-1\\\" target=\\\"_self\\\">1</a> last year, we drew a lot of inspiration from a piece by <a href=\\\"https://substack.com/@darraghc\\\">Darragh Curran, CTO</a>, <a href=\\\"https://fin.ai/ideas/2x/\\\">called simply \u201C2x\u201D,</a> where he challenged the R&D org to double their productivity in the next 12 months.</p><p>He recently published some results, showing that they exceeded their goal \u2014 <a href=\\\"https://ideas.fin.ai/p/2x-nine-months-later\\\">they </a><em><a href=\\\"https://ideas.fin.ai/p/2x-nine-months-later\\\">3x\u2019d</a></em><a href=\\\"https://ideas.fin.ai/p/2x-nine-months-later\\\"> their output in 9 months</a> (defined by total # merged PRs divided by total people in R&D). (Yes, PRs are an imperfect representation of reality. I know this, you know this, he knows this. He talks about it in the piece, which you should absolutely go read.)</p><p>The results are mixed, which makes a <em>fascinating </em>read. Product defect backlog shrunk by over half. >2x product changes, 39% faster from idea to shipped. Code quality provisionally starting to improve, after a long, scary 18 months of decline. Downtime <em>down</em> by 35%.</p><p>That is a real, non-imaginary, discontinuous forward leap in capabilities. This did not happen because AI is magic. It happened because Fin already had exceptionally high engineering discipline, fast feedback loops, and a culture of experimentation and measurement.<a class=\\\"footnote-anchor\\\" data-component-name=\\\"FootnoteAnchorToDOM\\\" id=\\\"footnote-anchor-2\\\" href=\\\"#footnote-2\\\" target=\\\"_self\\\">2</a></p><p>If you want to know what engineering teams founded pre-AI can expect to achieve by embracing AI, there you go. This should be well within reach for the rest of us.</p><h2>We can fix this</h2><p>First, a reminder. We care about the same things. We are on the same side. None of us are assholes.<a class=\\\"footnote-anchor\\\" data-component-name=\\\"FootnoteAnchorToDOM\\\" id=\\\"footnote-anchor-3\\\" href=\\\"#footnote-3\\\" target=\\\"_self\\\">3</a></p><p>And we need each other <em>desperately</em>. To chart a safe path between the Scylla of missed windows and the Charybdis of systems melting into slop, we need eyes on <em>both</em> threats as we coordinate, synchronize, and pull together. Hard.</p><p>In order to do that, we need to do two things: knit our fractured realities back together, so we are rowing the same damn boat, and apply some engineering rigor to the problem.</p><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!gyxN!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!gyxN!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 424w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 848w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 1272w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 1456w\\\" sizes=\\\"100vw\\\"><img src=\\\"https://substackcdn.com/image/fetch/$s_!gyxN!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png\\\" width=\\\"1405\\\" height=\\\"518\\\" data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/a7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":518,"width":1405,"resizeWidth":null,"bytes":743900,"alt":"","title":"","type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png","isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"\\\" title=\\\"\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!gyxN!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 424w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 848w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 1272w, https://substackcdn.com/image/fetch/$s_!gyxN!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa7c8ec76-7150-41d2-a2f5-6d7c5a99c462_1405x518.png 1456w\\\" sizes=\\\"100vw\\\" loading=\\\"lazy\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><h2>First: Tell the whole story. Talk about the wins, and talk about what they cost us</h2><p>The first move is to mend the gap in shared reality. <strong>Tell the whole story</strong>. You\u2019re allowed to celebrate and get excited about big wins and advances with AI \u2014 but invite reflection on the costs and downstream consequences. People are also allowed to surface costs and consequences, but don\u2019t leave out the context of what was achieved or attempted. Be very clear that your shared goal is to figure out how to collectively deliver more wins, bigger wins, with fewer unpredictable costs,<em> not</em> to clamp down on innovation.</p><p>This sounds simple. It isn\u2019t. By default, wins get trumpeted in one setting (blog posts, conference talks, all hands) and costs bubble up in others (SRE team meetings, on call, retros, complainy DMs, grumbling over whiskey).</p><p>The result is that both sides may feel like they are being unfairly silenced. You might not think that \u201Cwe aren\u2019t even <em>allowed</em> to criticize AI\u201D is a sentiment that can be widely held at the same time as \u201Call we EVER DO is complain about AI\u201D, but it can and it does. The asymmetry isn\u2019t malicious, it\u2019s structural, and it must be fixed.</p><p>If you\u2019re an enthusiast, start here. Next time you do something big that you\u2019re genuinely excited about \u2014 \u201Cin my spare time over the weekend, I finished a migration we gave up for dead two months ago!!\u201D \u2014 YAY, AWESOME POSSUM! GO YOU! Get excited! Tell your coworkers! But ask around to see if there were any unintended consequences on other teams, and include that too. Or tuck in a \u201CP.S., if there was any downstream cleanup work, I\u2019d love to hear about it.\u201D Especially if there\u2019s a power dynamic and people might be afraid to speak up: make it easy. <strong>Invite feedback</strong>.</p><p>And if you\u2019re a skeptic, doing cleanup downstream of someone else\u2019s great AI vibe coding triumph, don\u2019t just mutter bitterly to your fellow travelers. Bring this up in a responsible, friendly way to the person who caused it, or surface it in the same forum as it was announced. <strong>Close the loop</strong>. It\u2019s how we learn.</p><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!erna!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!erna!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 424w, https://substackcdn.com/image/fetch/$s_!erna!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 848w, https://substackcdn.com/image/fetch/$s_!erna!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 1272w, https://substackcdn.com/image/fetch/$s_!erna!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 1456w\\\" sizes=\\\"100vw\\\"><img src=\\\"https://substackcdn.com/image/fetch/$s_!erna!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png\\\" width=\\\"1400\\\" height=\\\"521\\\" data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":521,"width":1400,"resizeWidth":null,"bytes":780483,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png","isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!erna!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 424w, https://substackcdn.com/image/fetch/$s_!erna!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 848w, https://substackcdn.com/image/fetch/$s_!erna!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 1272w, https://substackcdn.com/image/fetch/$s_!erna!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8fd4992a-adad-449d-8b09-6a977ccbdba5_1400x521.png 1456w\\\" sizes=\\\"100vw\\\" loading=\\\"lazy\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><p>Tell the whole story. Normalize this. It\u2019s a steam valve for anger, it makes people feel seen, it bends towards less expensive wins, and makes a better story. It also \u2014 crucially \u2014 builds the shared reality that makes the next step possible.</p><h2>Second: Treat this like an engineering problem, not a rhetorical one</h2><p>Once you\u2019re operating in the same reality, you can have the real conversation. Right now, it tends to go like this.</p><blockquote><p>Enthusiast: \u201CLet\u2019s ship without code review! Company X is doing it. This is clearly where the world is headed. Why do you hate the future?\u201D</p><p>Skeptic: \u201CAre you fucking kidding me right now? I\u2019ve got people I\u2019ve never heard of submitting diffs in crayon and you want me to just <em>auto-accept this shit</em>? Your father was non-technical and your mother had a face like a donkey, and together I guess they made you.\u201D<a class=\\\"footnote-anchor\\\" data-component-name=\\\"FootnoteAnchorToDOM\\\" id=\\\"footnote-anchor-4\\\" href=\\\"#footnote-4\\\" target=\\\"_self\\\">4</a></p></blockquote><p>Both can be right (minus the face thing). Yes, the field is directionally moving toward software factories and AI-validated diffs. Yes, it may be absolutely unthinkable to start auto-accepting diffs given the current state of your codebase and guardrails. Both of those things are more likely true than not, in fact.</p><p>But \u201Cwhat\u2019s wrong with you\u201D and \u201Cthat will never work\u201D are conversation stoppers dressed up as positions. (Remember, you are both very smart and you are on the same side.) The productive version of this conversation is:</p><blockquote><p><em>\u201CWhat would it take for you to feel comfortable shipping code to production without reading it?\u201D</em></p></blockquote><p>Better evals? Better tests? Better feature flags, guardrails, observability? Work on decoupling dependencies and reducing blast radius? Start with something small and out of the critical path? What is the work we need to do to prepare? What comes first, ordering-wise? Can we put that on the roadmap?</p><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!0cwM!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!0cwM!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 424w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 848w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 1272w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 1456w\\\" sizes=\\\"100vw\\\"><img src=\\\"https://substackcdn.com/image/fetch/$s_!0cwM!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png\\\" width=\\\"1366\\\" height=\\\"495\\\" data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":495,"width":1366,"resizeWidth":null,"bytes":704807,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png","isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!0cwM!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 424w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 848w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 1272w, https://substackcdn.com/image/fetch/$s_!0cwM!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F96635ac4-a980-43d1-a7e6-c39794fba9da_1366x495.png 1456w\\\" sizes=\\\"100vw\\\" loading=\\\"lazy\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><p>Approach this like an engineering problem, not an epistemological debate. What would it take? Start there.</p><h2>Engineering discipline has never been more vital</h2><p>As Nathen Harvey said in the 2025 DORA report: \u201C<a href=\\\"https://services.google.com/fh/files/misc/2025_state_of_ai_assisted_software_development.pdf\\\">AI is an amplifier.</a> It magnifies the strengths of high-performing organizations and the dysfunctions of struggling ones.\u201D AI will not solve for a lack of discipline, tooling gaps, or management that is disconnected from reality. If you want to leverage AI effectively, you need to invest in your engineering discipline and effectiveness.</p><p>AI is not a replacement for engineering discipline, let alone a shortcut to it. (I realize that is the biggest understatement in the universe.)</p><p>Your skeptics are the people you need to metabolize and operationalize these changes in a way that will keep customers from leaving and employees from quitting. But they can only participate constructively when they trust that they are going to be listened to and taken seriously.</p><p>Even if you\u2019re an enthusiast, do you care about reliability, customer happiness, product coherence, retaining great employees, and improving engineering outcomes? If so, you should be able to find common ground with other people who care about these things. Align on reality, take a step, check in; rinse and repeat.</p><p>You don\u2019t need to trust or think that each other is <em>right</em> about everything, but you must believe that you inhabit the same reality, share some of the goals, and that each of you are reasonable actors, capable of changing your minds.</p><h2>Stick close to reality, not hypotheticals or maximalist stances</h2><p>When battle lines get drawn and sides get dug in, there are many temptations to escalate: to argue against the maximalist version of an argument you read on the internet, or to demolish the weak, straw man version of what your colleague is saying because you can, even though you know they kind of have a point.</p><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!5u_z!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!5u_z!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 424w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 848w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 1272w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 1456w\\\" sizes=\\\"100vw\\\"><img src=\\\"https://substackcdn.com/image/fetch/$s_!5u_z!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png\\\" width=\\\"1400\\\" height=\\\"482\\\" data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":482,"width":1400,"resizeWidth":null,"bytes":700429,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png","isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!5u_z!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 424w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 848w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 1272w, https://substackcdn.com/image/fetch/$s_!5u_z!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F7b93f9a5-93d5-46ad-9206-bd145a81f100_1400x482.png 1456w\\\" sizes=\\\"100vw\\\" loading=\\\"lazy\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><p></p><p>It doesn\u2019t help. Try to engage with what your coworker is actually saying, not what some moron said on HN using some of the same words.</p><p>A few small tactical bits:</p><ul><li><p>Mind how you talk about other people to each other. If you privately represent others\u2019 concerns as unserious or unsophisticated (\u201C<em>they\u2019re just clinging to what\u2019s familiar</em>\u201D) to your allies, you quietly influence each other to write them off.<br></p></li><li><p>Don\u2019t deny anyone\u2019s lived experience. That is the fastest way to shut someone down and make sure they stay shut off to you. Debate the facts, but let them come to any updated interpretations of their personal experience in their own sweet time.<br></p></li><li><p>Get your own psychological needs met. Try to spend time with your team members as human beings, even if it\u2019s just over zoom. A lot of people are massively stressed out and stretched thin right now, and sometimes it can help just to name it and offer a little extra grace. But you can\u2019t give grace if you are running on fumes yourself.</p></li></ul><p>Go pick a fight on Reddit, if you must. Don\u2019t take it out on your colleagues, and don\u2019t project the worst, stupidest version of the Internet\u2019s stance onto them. Deal with reality together. It\u2019s hard enough without borrowing trouble.</p><h2>The credibility of expertise, the moral authority of ownership</h2><p>If you want ownership and accountability, you need feedback loops. Feedback loops connecting cause with effect are how we learn and make sense of the world. As we write in the second edition of <em><a href=\\\"http://honeycomb.io/book\\\">Observability Engineering</a></em> (now available for download!!):</p><blockquote><p>\u201CFeedback loops that are timely, precise, and relevant enable <strong>self-awareness</strong> in humans and <strong>self-governance</strong> in teams. They generally produce the right sociotechnical system behaviors without needing constant correction or oversight.\u201D \u2014 Chapter 25, \u201CSystems Thinking for Software Delivery.\u201D</p></blockquote><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!2AXu!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!2AXu!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 424w, 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https://substackcdn.com/image/fetch/$s_!2AXu!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!2AXu!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!2AXu!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F591006fc-dcda-4be5-982e-312139d562e9_1425x507.png 1456w\\\" sizes=\\\"100vw\\\" loading=\\\"lazy\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><p>Ultimately, I believe there is a kind of moral authority someone earns by owning the consequences. If you\u2019re the one left holding the bag, you should generally get final say over what goes in that bag. Which means software engineers who own the code should be, at minimum, <em>extremely involved</em> in defining the conditions for the code they agree to support.</p><p>But if you want to have sway over what gets shipped, if you want your critique to land, you must have the standing to deliver it. You must be a credible authority on the topic at hand \u2014 AI, in this case. So you should be highly motivated to become one. Ground yourself in expert knowledge of the new ways. Make it fervently clear that you\u2019re on board, you see the opportunity, and you want to help everyone get there.</p><p>If you\u2019re just arguing against the new ways from a position steeped in the old ways, I\u2019m not sure why anyone should listen to you.</p><p>The engineers who shape how AI gets used will be the ones with credibility: they understand the opportunity, the stakes, and the tradeoffs, and they own enough of the consequences to have standing when they push back. Earning that position takes work, but it is work worth doing.</p><h2>This is <em>the</em> leadership challenge of the present moment</h2><p>If you\u2019re a senior leader, job #1 is <em>don\u2019t sink the boat</em>. Keep moving forward as you steer the craft between all manner of icebergs, islands, breakers, and other watery graves. Being late to AI and grinding your team down into a pulp are two especially grim risks we must steer between.</p><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!33EM!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!33EM!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 424w, https://substackcdn.com/image/fetch/$s_!33EM!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!33EM!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!33EM!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 1456w\\\" sizes=\\\"100vw\\\"><img src=\\\"https://substackcdn.com/image/fetch/$s_!33EM!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png\\\" width=\\\"1425\\\" height=\\\"507\\\" data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":507,"width":1425,"resizeWidth":null,"bytes":741593,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png","isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!33EM!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 424w, https://substackcdn.com/image/fetch/$s_!33EM!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 848w, https://substackcdn.com/image/fetch/$s_!33EM!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 1272w, https://substackcdn.com/image/fetch/$s_!33EM!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6ddd68b8-3ee3-4d8b-8d38-03cfe7ed260b_1425x507.png 1456w\\\" sizes=\\\"100vw\\\" loading=\\\"lazy\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><p>Note I said \u201Cleaders\u201D, not \u201Cmanagers\u201D. Some of the most effective leaders of the moment are staff+ engineers, who cannot <em>make</em> anyone do anything, but without whose judgment and good faith nothing gets done. So much of this challenge is about enlisting hearts and minds and building trust. This is often best done by peer counsel.</p><p>As management, sometimes you have to ask people to do things they disagree with or go in a direction they don\u2019t love. That\u2019s part of the job. If a hard call needs making and you don\u2019t make it, if you waffle and waver over not wanting to hurt anyone, that\u2019s dereliction of duty.</p><p>But forcing something through should always be the last resort. If people are pushing back, they probably have good reasons and you should understand them. Most people can be brought along, with a little understanding. Do the work to bring them.</p><p>And if you do end up laying down the law, <em>you better be right</em>. Reality had better back you up, and fast. Because if you forced them into doing something they knew was wrong and wouldn\u2019t work, they are going to resent you for the rest of their life.</p><p>And you will deserve it.</p><p>~<em>charity</em></p><p>P.S. Thanks to the people who reviewed this draft: Zach McCoy, Dave Williams, Josh Parsons, Emily Nakashima, Graham Siener, Christine. Special thanks to Quail Lincoln and Fred Hebert, who I can always rely on to pick a friendly fight, and to the entire Honeycomb engineering, product, and design crew, whose talent and skill are second only to the size of the hearts and their determination to do right by each other. I am grateful to be in the boat with all of you.</p><div class=\\\"captioned-image-container\\\"><figure><a class=\\\"image-link image2 is-viewable-img\\\" target=\\\"_blank\\\" href=\\\"https://substackcdn.com/image/fetch/$s_!q_s-!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png\\\" data-component-name=\\\"Image2ToDOM\\\"><div class=\\\"image2-inset\\\"><picture><source type=\\\"image/webp\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!q_s-!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 424w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 848w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 1272w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 1456w\\\" sizes=\\\"100vw\\\"><img src=\\\"https://substackcdn.com/image/fetch/$s_!q_s-!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png\\\" width=\\\"1385\\\" height=\\\"458\\\" data-attrs=\\\"{"src":"https://substack-post-media.s3.amazonaws.com/public/images/5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png","srcNoWatermark":null,"fullscreen":null,"imageSize":null,"height":458,"width":1385,"resizeWidth":null,"bytes":649023,"alt":null,"title":null,"type":"image/png","href":null,"belowTheFold":true,"topImage":false,"internalRedirect":"https://charitydotwtf.substack.com/i/200204086?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png","isProcessing":false,"align":null,"offset":false}\\\" class=\\\"sizing-normal\\\" alt=\\\"\\\" srcset=\\\"https://substackcdn.com/image/fetch/$s_!q_s-!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 424w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 848w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 1272w, https://substackcdn.com/image/fetch/$s_!q_s-!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5a1201b7-f974-49e5-89b8-1b6f1e931b25_1385x458.png 1456w\\\" sizes=\\\"100vw\\\" loading=\\\"lazy\\\"></picture><div class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><div class=\\\"footnote\\\" data-component-name=\\\"FootnoteToDOM\\\"><a id=\\\"footnote-1\\\" href=\\\"#footnote-anchor-1\\\" class=\\\"footnote-number\\\" contenteditable=\\\"false\\\" target=\\\"_self\\\">1</a><div class=\\\"footnote-content\\\"><p>We have some results of our own queued up to share with y\u2019all over the next few weeks. Stay tuned!</p></div></div><div class=\\\"footnote\\\" data-component-name=\\\"FootnoteToDOM\\\"><a id=\\\"footnote-2\\\" href=\\\"#footnote-anchor-2\\\" class=\\\"footnote-number\\\" contenteditable=\\\"false\\\" target=\\\"_self\\\">2</a><div class=\\\"footnote-content\\\"><p>They also had over a decade of building in-house AI expertise, and they were \u201Clucky\u201D enough to have had a <a href=\\\"https://www.google.com/search?q=intercom+near+death+experience+eoghan&oq=inter&gs_lcrp=EgZjaHJvbWUqCAgBEEUYJxg7MgYIABBFGDsyCAgBEEUYJxg7MgYIAhBFGD0yBggDEEUYPDIGCAQQRRg9MgYIBRBFGD0yBggGEEUYQTIGCAcQRRg80gEIMjMzNWowajmoAgawAgHxBc7mKW0EkvBv&sourceid=chrome&ie=UTF-8#fpstate=ive&vld=cid:2eadad18,vid:0_opWSfmN8M,st:0\\\">near death experience as a company</a>, which cleared the deck for them to lean in hard on a left pivot. As Janis Joplin might say, sometimes freedom means nothing left to lose.</p></div></div><div class=\\\"footnote\\\" data-component-name=\\\"FootnoteToDOM\\\"><a id=\\\"footnote-3\\\" href=\\\"#footnote-anchor-3\\\" class=\\\"footnote-number\\\" contenteditable=\\\"false\\\" target=\\\"_self\\\">3</a><div class=\\\"footnote-content\\\"><p>Right?</p></div></div><div class=\\\"footnote\\\" data-component-name=\\\"FootnoteToDOM\\\"><a id=\\\"footnote-4\\\" href=\\\"#footnote-anchor-4\\\" class=\\\"footnote-number\\\" contenteditable=\\\"false\\\" target=\\\"_self\\\">4</a><div class=\\\"footnote-content\\\"><p>Maybe that\u2019s not very nice, but remember, she probably got woken up last night and you did not. Also, Skeptic? Not a good excuse, please apologize.</p></div></div>\",\"has_dynamic_content\":false,\"truncated_body_text\":\"I recently attended a talk where one of the presenters made some pretty\u2026astonishing claims about what they had achieved by the pure, uncut power of vibe coding. Difficult engineering problems solved, backlogs cleared. Rewrites that would have taken a year or more in the beforetimes, now whipped out in a few short weeks of prompting. 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And that\u2019s not a conversation about continuous integration and test coverage. (A flippant retort: Hey boss, what would it take for you to get comfortable doing a fundraising round where AI has all the conversations with no review? Should we think about rightsizing the C-suite?)\\n\\nAnd so the selling point of AI adoption is what you call \u201Cexistential threat\u201D \u2014 that if a company doesn\u2019t pivot to AI, it will cease to exist \u2014 and that if you as a worker don\u2019t pivot to AI, you be unemployed and die face down in a gutter, unloved, with rats gnawing on your flesh. That\u2019s scary! Rats have sharp teeth! But even if you buy that first threat \u201Clet\u2019s push crayon code and iterate as we go\u201D doesn\u2019t exactly help people feel comfortably distant from the gutter rats.\\n\\nIt\u2019s also not lost on people that some leaders seem to be excited about AI not because it lets them accomplish more but because it lets them get rid of all those pesky needy humans. (Why else would you be having massive layoffs when faced with massive opportunity?) This widens the chasm between the beach and the ice floe (https://amiobsoleteyet.com/).\\n\\nYou said you\u2019re not writing for \u201Cteams with low engineering discipline and trust\u201D but I\u2019m not sure there are that many teams with high levels of trust on this front. You\u2019re not writing for \u201Cbehemoths who are on the verge of busting through the red tape to finally get a Claude license\u201D, but are you writing for teams at Meta, at Alphabet, at Microsoft?\\n\\nMind you, I have no answers to any of this, and I\u2019m not trying to write an anti-AI polemic, I just think the shape of the world as it exists, our collective vision of the future, and our place in it need to be in the \u201Cshared reality\u201D you\u2019re talking about to make any progress at all\u2026\",\"body_json\":{\"type\":\"doc\",\"attrs\":{\"schemaVersion\":\"v1\",\"title\":null},\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"I love this piece and agree with basically everything in it, but I think there\u2019s a bit of gap which probably seems out of scope but I think is actually very much in scope for any discussion of how organizations adopt AI.\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"And that is: what is people\u2019s place in an AI world?\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"When you talk about shipping code without reviewing it, on the one hand we can have a measured discussion of the technical and business rewards and risks, but on the other hand someone who\u2019s life is writing code now feels like they\u2019re working at a Rust Belt steel mill in the 1970s. \u201CI feel like I have a place in the world where I\u2019m valued\u201D is part of \u201Cwhat it would take to make me comfortable pushing code without reviewing it\u201D. And that\u2019s not a conversation about continuous integration and test coverage. (A flippant retort: Hey boss, what would it take for you to get comfortable doing a fundraising round where AI has all the conversations with no review? Should we think about rightsizing the C-suite?)\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"And so the selling point of AI adoption is what you call \u201Cexistential threat\u201D \u2014 that if a company doesn\u2019t pivot to AI, it will cease to exist \u2014 and that if you as a worker don\u2019t pivot to AI, you be unemployed and die face down in a gutter, unloved, with rats gnawing on your flesh. That\u2019s scary! Rats have sharp teeth! But even if you buy that first threat \u201Clet\u2019s push crayon code and iterate as we go\u201D doesn\u2019t exactly help people feel comfortably distant from the gutter rats.\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"It\u2019s also not lost on people that some leaders seem to be excited about AI not because it lets them accomplish more but because it lets them get rid of all those pesky needy humans. (Why else would you be having massive layoffs when faced with massive opportunity?) This widens the chasm between the beach and the ice floe (\"},{\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://amiobsoleteyet.com/\",\"target\":\"_blank\",\"rel\":\"nofollow ugc noopener\",\"class\":\"note-link\"}}],\"text\":\"https://amiobsoleteyet.com/\"},{\"type\":\"text\",\"text\":\").\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"You said you\u2019re not writing for \u201Cteams with low engineering discipline and trust\u201D but I\u2019m not sure there are that many teams with high levels of trust on this front. You\u2019re not writing for \u201Cbehemoths who are on the verge of busting through the red tape to finally get a Claude license\u201D, but \"},{\"type\":\"text\",\"marks\":[{\"type\":\"italic\"}],\"text\":\"are\"},{\"type\":\"text\",\"text\":\" you writing for teams at Meta, at Alphabet, at Microsoft?\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Mind you, I have no answers to any of this, and I\u2019m not trying to write an anti-AI polemic, I just think the shape of the world as it exists, our collective vision of the future, and our place in it need to be in the \u201Cshared reality\u201D you\u2019re talking about to make any progress at all\u2026\"}]}]},\"publication_id\":2935724,\"post_id\":200204086,\"user_id\":9771767,\"ancestor_path\":\"\",\"type\":\"comment\",\"deleted\":false,\"date\":\"2026-06-05T21:04:24.430Z\",\"edited_at\":null,\"status\":\"published\",\"pinned_by_user_id\":null,\"restacks\":0,\"name\":\"Dan Egnor\",\"photo_url\":null,\"handle\":\"egnor\",\"reactor_names\":[\"Charity Majors\"],\"reaction\":null,\"reactions\":{\"\u2764\":7},\"reaction_count\":7,\"children\":[],\"bans\":[],\"suppressed\":false,\"user_banned\":false,\"user_banned_for_comment\":false,\"user_slug\":\"egnor\",\"metadata\":{\"is_author\":false,\"membership_state\":\"free_signup\",\"eligibleForGift\":false},\"user_bestseller_tier\":null,\"can_dm\":true,\"userStatus\":{\"bestsellerTier\":null,\"subscriberTier\":5,\"leaderboard\":null,\"vip\":false,\"badge\":{\"type\":\"subscriber\",\"tier\":5,\"accent_colors\":null},\"subscriber\":null},\"score\":12,\"children_count\":1,\"reported_by_user\":false,\"restacked\":false,\"childrenSummary\":\"1 reply by Charity Majors\"},{\"id\":269710534,\"body\":\"Great post. 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