1.3 KiB
Firefighting is a Team Sport
- 期号: SRE Weekly Issue #60（2017-02-20）
- 作者: This article is published by my sponsor, VictorOps, but their sponsorship did not influence its inclusion in this issue.
- 链接: https://victorops.com/blog/firefighting-team-sport/
简介
This week from VictorOps is nifty primer on structuring your team’s on-call and incident response. I love when a new concept catches my eye like this one:
While much has been said about the importance of keeping after-action analysis blameless, I think it is doubly important to keep escalations blameless. A lone wolf toiling away in solitude makes for a great comic book, but rarely leads to effective resolution of incidents in complex systems.
正文
VictorOps is now Splunk On-Call — new name, updated product. With Splunk On-Call, developers, devops and operations teams make on-call suck less while reducing mean time to acknowledge and restore outages. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve incidents.
Sign into your Splunk On-Call account, get user support or explore our other resources to learn more.