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Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it&#x27;s worth seeking out and socialising learnings more widely."/><meta name="keywords" content="incident,incident management,incident response,post mortem,outage,slack incident,incident channel"/><meta name="slack-app-id" content="A01DEGPUHHC"/><link rel="canonical" href="https://incident.io/blog/do-i-need-an-incident-debrief"/><link rel="alternate" type="text/markdown" href="https://incident.io/blog/do-i-need-an-incident-debrief.md"/><meta property="og:title" content="Do I need an incident debrief? | Blog | incident.io"/><meta property="og:description" content="The dust has settled after your efforts to get things back on track during your last incident, and everything&#x27;s once again working as it should. Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it&#x27;s worth seeking out and socialising learnings more widely."/><meta property="og:image" content="https://incident.io/socialcard/blog/do-i-need-an-incident-debrief?1782103162000"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="628"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@incident_io"/><meta name="twitter:creator" content="@incident_io"/><meta name="twitter:title" content="Do I need an incident debrief? | Blog"/><meta name="twitter:description" content="The dust has settled after your efforts to get things back on track during your last incident, and everything&#x27;s once again working as it should. Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it&#x27;s worth seeking out and socialising learnings more widely."/><meta name="twitter:image" content="https://incident.io/socialcard/blog/do-i-need-an-incident-debrief?1782103162000"/><meta name="twitter:image:width" content="1200"/><meta name="twitter:image:height" content="628"/><link rel="icon" href="/icons/icon-48x48.png"/><link rel="apple-touch-icon" href="/icons/icon-48x48.png" sizes="48x48"/><link rel="apple-touch-icon" href="/icons/icon-72x72.png" sizes="72x72"/><link rel="apple-touch-icon" href="/icons/icon-96x96.png" sizes="96x96"/><link rel="apple-touch-icon" href="/icons/icon-144x144.png" sizes="144x144"/><link rel="apple-touch-icon" href="/icons/icon-192x192.png" sizes="192x192"/><link rel="apple-touch-icon" href="/icons/icon-256x256.png" sizes="256x256"/><link rel="apple-touch-icon" href="/icons/icon-384x384.png" sizes="384x384"/><link rel="apple-touch-icon" href="/icons/icon-512x512.png" sizes="512x512"/><script src="/_next/static/immutable/chunks/0c0hxoamwjsbw.js" noModule=""></script></head><body><div hidden=""><!--$--><!--/$--></div><script type="application/ld+json" id="organization-jsonld-Organization">{"@context":"https://schema.org","@type":"Organization","name":"incident.io","url":"https://incident.io","logo":"https://incident.io/icons/icon-512x512.png","sameAs":["https://x.com/incident_io","https://www.linkedin.com/company/incident-io","https://www.youtube.com/@incident-io","https://bsky.app/profile/incident.io"]}</script><!--$--><!--/$--><script type="application/ld+json" id="article-jsonld-BlogPosting">{"@context":"https://schema.org","@type":"BlogPosting","headline":"Do I need an incident debrief?","url":"https://incident.io/blog/do-i-need-an-incident-debrief","author":[{"@type":"Person","name":"Chris Evans"}],"datePublished":"2021-08-15T00:00:00.000Z","dateModified":"2021-08-15T00:00:00.000Z","image":["https://cdn.sanity.io/images/oqy5aexb/production/637258ec714cc6bed57ba11dbe9b5d4ae8598a37-2400x1600.jpg?w=2000&fit=max&auto=format"],"publisher":{"@type":"Organization","name":"incident.io","url":"https://incident.io"},"description":"The dust has settled after your efforts to get things back on track during your last incident, and everything's once again working as it should. 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involved</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#local-thinking-on-global-problems">Local thinking on global problems</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#good-debriefs-will-breed-good-debriefs">Good debriefs will breed good debriefs</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">Do I need an incident debrief?</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/chris">Chris Evans</a></span></div><div class="text-body-sm text-content-secondary">August 15, 2021<span> — <!-- -->9 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="2400" height="1600" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-do-i-need-an-incident-debrief" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F637258ec714cc6bed57ba11dbe9b5d4ae8598a37-2400x1600.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F637258ec714cc6bed57ba11dbe9b5d4ae8598a37-2400x1600.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=64&amp;q=75 64w, 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/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F637258ec714cc6bed57ba11dbe9b5d4ae8598a37-2400x1600.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F637258ec714cc6bed57ba11dbe9b5d4ae8598a37-2400x1600.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F637258ec714cc6bed57ba11dbe9b5d4ae8598a37-2400x1600.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F637258ec714cc6bed57ba11dbe9b5d4ae8598a37-2400x1600.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F637258ec714cc6bed57ba11dbe9b5d4ae8598a37-2400x1600.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class=""><em>This is the first in a series of posts which look at what happens when the incident is over and we&#x27;re thinking about what to do next. We&#x27;ll look at some guidance for deciding whether a debrief is worthwhile, how to prepare for a debrief meeting, and finally how to approach the debrief meeting itself.</em></p><p class="">The dust has settled after working through the <a href="https://incident.io/blog/what-is-the-incident-response-process" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident response lifecycle</span></a> to get things back on track, and everything&#x27;s once again working as it should. Time to get back to work? Possibly, but you might want to pause and take the time to look more deeply at what happened, and whether it&#x27;s worth seeking out and socialising learnings more widely. We call this activity an incident debrief, but you might know them as post mortems or incident analysis.</p><p class="">following <a href="https://incident.io/blog/incident-management-best-practices-2026" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident management best practices</span></a> means treating incidents as a cost of doing business – a byproduct of success – and since you can&#x27;t avoid them, the best you can do is to make sure you get your money&#x27;s worth. But what does that mean in practice? How do you get value from failure, and when is it worth actively investing time actively seeking that value with post-incident activities?</p><p class="">Perhaps the most pertinent question is why wouldn’t you want to thoroughly analyse every incident? In an ideal world, we’d probably do just that, but for the vast majority of us there are time and cost trade-offs to be made. You could spend a day or two preparing for an incredible debrief, but what about the product feature you need to ship, or the improvements you already know you need to make to improve the reliability of your system?</p><p class="">A key consideration for deciding whether or not to debrief is assessing whether the time investment is justified - your <a href="https://incident.io/incident-response-slack" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">incident response tools</span></a> can automate much of the setup, reducing that overhead. Absent a crystal ball we can’t know this for sure, but here’s some points that might help steer you in the right direction.</p><h2 id="often-just-turning-up-is-enough" class=""><a class="heading-link" href="#often-just-turning-up-is-enough"><span class="icon icon-link"></span></a>Often just turning up is enough</h2><p class="">When it comes to learning from incidents, the good news is that you&#x27;re almost certain to be learning just by turning up. By being in incidents and dealing with unfamiliar issues under higher than normal pressure, you are unavoidably learning and developing expertise.</p><p class="">Expertise comes in all shapes and sizes too. Not only are we learning about our technical systems, but we&#x27;re also learning about how the organization works as a system itself. When you learn that the risk and compliance person needs some specific data to decide whether to report externally, or you find out the folks in customer support have already prepared a set of status page updates for when the impact of a situation isn’t clear, these are all things that you pick up passively. Next time you have an incident, that’s knowledge that’ll lead to things running a little more smoothly.</p><p class="">For the avoidance of doubt, learning by turning up isn’t a case against a more thorough debriefing. But if you are struggling for time after incidents, don’t beat yourself up – by tracking incidents in the open, your organization will be improving.</p><h2 id="using-policy-and-regulation-to-your-advantage" class=""><a class="heading-link" href="#using-policy-and-regulation-to-your-advantage"><span class="icon icon-link"></span></a>Using policy and regulation to your advantage</h2><p class="">Sometimes, there’ll be external forces that remove the need or ability for you to make that decision. Often regulation or internal policy will dictate that you have to complete a debrief, usually driven by a requirement to file a document rather than a specific desire to extract real and meaningful learnings. We&#x27;ve been there, but see this as a positive. You&#x27;re being told you have to spend time learning. Use it to your advantage!</p><h2 id="driving-the-process-from-incident-severity" class=""><a class="heading-link" href="#driving-the-process-from-incident-severity"><span class="icon icon-link"></span></a>Driving the process from incident severity</h2><p class="">Another common approach is thresholding on severity – only allocating the time to the biggest and most impactful incidents. If we set aside the fact that severities are easily negotiated (ever seen folks decide which of two severities apply?) thresholding on higher severities leaves value on the table.</p><p class=""><a href="https://incident.io/blog/designing-your-incident-severity-levels" target="_blank" rel="noopener noreferrer" class="">High severity incidents</a> bring with them a unique set of challenges. Firstly, they tend to receive a lot of interest from the organization, and the pressure that generates can inhibit a good environment for learning. You’ll see this in <a href="/blog/a-guide-to-post-mortem-meetings">post-mortem meetings</a> where people are keen to skip over the timeline and surrounding discussion in order to jump straight into what we’re doing to prevent it ever happening again. Debriefs for big incidents typically require experienced facilitators too. Understandably, emotions are likely to run high, and there&#x27;ll be folks who are out looking for the person or team that are to blame. <a href="https://incident.io/blog/psychological-safety-in-incident-management" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">Psychological safety in incident management</span></a> makes these conversations much easier to navigate. Steering folks away from blame isn’t an easy task, especially when you’ve not done it before, or when you’re trying to do it to an exec several levels above you in the corporate food chain.</p><p class="">Our advice here? Continue to run your debrief for high severities if that’s what’s expected, but look for the smaller ones where you can develop the muscle. Some of the best debriefs we’ve experienced have been for lower severity incidents, where a group of individuals with a shared goal of learning have huddled around a whiteboard and collaboratively explored a failure. Do this and it’ll lead to better debriefs when those bigger, gnarlier ones come up.</p><h2 id="seeking-signal-from-those-who-were-involved" class=""><a class="heading-link" href="#seeking-signal-from-those-who-were-involved"><span class="icon icon-link"></span></a>Seeking signal from those who were involved</h2><p class="">Ever found yourself in an incident with no clue how to proceed, or who to escalate to? Ever wondered how someone else ‘just knew’ the right dashboard to look at, or why one team has a set of critical alerts disabled for their system? We often find ourselves outside of our comfort zone in incidents, dealing with things that we’ve never faced before. It’s never a comfortable feeling in the heat of the moment, but uncertainty and unfamiliarity are strong signals that debrief time is justified. If you didn’t know how to deal with the issue, there’s a strong possibility other folks in your team or organization would be in the same position.</p><p class="">In the general case, speak to the folks in an incident. People who find themselves in incidents typically develop good instincts around which issues feel more routine, and which warrant time and effort to explore.</p><h2 id="local-thinking-on-global-problems" class=""><a class="heading-link" href="#local-thinking-on-global-problems"><span class="icon icon-link"></span></a>Local thinking on global problems</h2><p class="">Another common indicator that a debrief might be helpful is when we identify local fixes to global problems. These come in a few different guises, but in general they look like plasters over a problem, rather than deeper understanding and treatment of an underlying set of causes. Examples might include a quick-and-dirty fix that was applied in the heat of the moment that we want to revisit, or a common misunderstanding with a few individuals that we might want to clarify more widely across a team or organization. In any case, if you’re uneasy about the recurrence of similar shaped issues, you’re likely to benefit from further analysis.</p><div><div class="rawhtml"><div class="!my-16 max-w-xl mx-auto pl-6 text-gray-900 text-2xl border-l-2 border-orange-600 sm:text-3xl">
<svg class="w-8 h-6 text-orange-600" viewBox="0 0 35 28" fill="none" xmlns="http://www.w3.org/2000/svg">
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<p class="!mt-4"> Human error is the starting point for your investigation. </p>
</div></div></div><p class="">One of the best indicators of local thinking can be seen when we refer to an incident being the fault of an individual performing an action. If you find yourself citing human error as a cause, schedule that debrief meeting immediately! As Sidney Dekker explains in <a href="https://www.amazon.co.uk/Field-Guide-Understanding-Human-Error/dp/1472439058/" target="_blank" rel="noopener noreferrer" class="">The Field Guide to Understanding Human Error</a>, “human error is the starting point for your investigation”. If it was possible for someone to cause a problem, your debrief can analyse how that was the case.</p><h2 id="good-debriefs-will-breed-good-debriefs" class=""><a class="heading-link" href="#good-debriefs-will-breed-good-debriefs"><span class="icon icon-link"></span></a>Good debriefs will breed good debriefs</h2><p class="">Sometimes the time investment isn’t the problem, but instead it’s a question of motivation to actually go through the process. There’s plenty of reasons why this might be the case, ranging from people not knowing how or thinking they’re worthwhile, to scar tissue from bad experiences in the past. All understandable, and the kind of thing that’s best combated with a lead-by-example approach. Find a lower severity incident, get some folks together, and follow a <a href="https://incident.io/blog/a-seven-step-framework-for-running-incident-debriefs" target="_blank" rel="noopener noreferrer" class=""><span style="text-decoration:underline">structured debrief framework</span></a> to demonstrate the process and value. Good debriefs are likely to generate good debriefs.</p><p class="">There&#x27;s a myriad of reasons why you <em>should</em> spend time debriefing after incidents, but as you develop an increasingly healthy incident culture across your organization you might need to be judicious about where you spend your time. We&#x27;d always bias towards learning wherever possible, but if trade-offs are neccesarry, the points here might help you focus your efforts.</p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 10-1.4-3.3.5-6.6 1-10 1.4-93.9 14-177.3 48.2-67.9 169.9C220.6 589.1 265.1 437.8 288 361.1c22.9 76.7 49.2 222.5 185.6 103.4 102.4-103.4 28.1-156-65.8-169.9-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3 64.1 7.1 133.6-15.1 153.2-80.7C566.9 194 576 75 576 58.4s-3.3-44.7-21.6-52.9c-15.8-7.1-40-14.9-103.2 29.8C385.1 81.9 314.1 176.4 288 227.1"></path></svg></button><button title="LinkedIn" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 1.43C0 .648.664 0 1.484 0h17.032C19.336 0 20 .64 20 1.43v17.14c0 .782-.664 1.43-1.484 1.43H1.484C.664 20 0 19.36 0 18.57z"></path><path fill="#fff" d="M6.078 16.734v-9H3.086v9zM4.586 6.5c1.04 0 1.688-.687 1.688-1.555-.016-.883-.649-1.554-1.664-1.554-1.024 0-1.696.672-1.696 1.562 0 .86.649 1.555 1.656 1.555h.016zm3.149 10.234h2.992V11.72c0-.274.023-.547.101-.735.211-.53.703-1.093 1.532-1.093 1.085 0 1.515.828 1.515 2.03v4.821h3v-5.156c0-2.766-1.476-4.063-3.437-4.063a2.98 2.98 0 0 0-2.72 1.524h.017V7.734h-3c.039.844 0 9 0 9"></path></svg></button><button title="X" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M15.751.729h3.067l-6.7 7.766L20 19.062h-6.172l-4.833-6.409-5.531 6.41H.394l7.167-8.307L0 .729h6.328l4.37 5.858zm-1.076 16.472h1.7L5.404 2.493H3.58z"></path></svg></button><button title="Reddit" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 256C0 114.6 114.6 0 256 0s256 114.6 256 256-114.6 256-256 256H37.1c-13.7 0-20.5-16.5-10.9-26.2L75 437C28.7 390.7 0 326.7 0 256m349.6-102.4c23.6 0 42.7-19.1 42.7-42.7s-19.1-42.7-42.7-42.7c-20.6 0-37.8 14.6-41.8 34-34.5 3.7-61.4 33-61.4 68.4v.2c-37.5 1.6-71.8 12.3-99 29.1-10.1-7.8-22.8-12.5-36.5-12.5-33 0-59.8 26.8-59.8 59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></button></div></div><div class="p-8 bg-white border border-stroke-primary rounded-lg flex flex-col gap-4 flame-background lg:flex-row"><div class="flex-1 flex flex-col gap-4 justify-between flex-grow items-center lg:w-1/2"><div class="flex gap-4 items-center"><span class="relative overflow-hidden block align-top w-25 h-25 rounded-full object-cover ring-1 ring-inset ring-black/10"><img alt="Picture of Chris Evans" loading="lazy" width="250" height="250" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75"/></span><div class="text-pretty"><div class="text-content-primary text-body-emphasis">Chris Evans</div><div class="text-alarmalade-600 text-body-xs">Co-Founder &amp; Field CTO</div></div></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[41px] px-4 py-2 max-sm:w-full" href="/blog/author/chris">View more<!-- --> <span class="hidden sm:inline">from <!-- -->Chris</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="flex-1 flex items-center text-slate-800"><p class="">I&#x27;m one of the co-founders, and Field CTO here at incident.io.</p></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">See related articles</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="96c39cdc-e0c8-4ab5-833a-a0b3ddcfb262" class="group flex flex-col" href="/blog/introducing-investigations-powered-by-nexus"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Introducing Investigations, powered by Nexus." loading="lazy" width="2400" height="1285" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ffe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ffe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Introducing Investigations, powered by Nexus.</h3><p class="text-body-sm line-clamp-2">Today we&#x27;re launching Investigations: agentic root cause analysis that starts the moment you&#x27;re paged, figures out what broke and why, and works with your team through to resolution. Here&#x27;s what we built, what&#x27;s powering it, and why it took some time to get right.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Pete Hamilton" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Pete Hamilton</span></span></div><div class="text-body-sm text-content-secondary">August 5, 2026</div></div></div></a><a id="651de2c6-9c54-4c87-9ddd-0a7f5a01f0ad" class="group flex flex-col" href="/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Fact-checking PagerDuty&#x27;s Opsgenie alternatives comparison table" loading="lazy" width="2400" height="1285" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ff159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ff159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Fact-checking PagerDuty&#x27;s Opsgenie alternatives comparison table</h3><p class="text-body-sm line-clamp-2">PagerDuty published a new comparison table about incident.io. Once again, it describes a product we don&#x27;t recognize. So once again, we&#x27;re correcting the record, row by row, with receipts.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Tom Wentworth" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Tom Wentworth</span></span></div><div class="text-body-sm text-content-secondary">July 28, 2026</div></div></div></a><a id="9a857ba5-4802-4914-824c-4d39edf3d2bc" class="group flex flex-col" href="/blog/introducing-the-opsgenie-rescue-program"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Your genie is vanishing: introducing the Opsgenie rescue program" loading="lazy" width="2000" height="1125" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Your genie is vanishing: introducing the Opsgenie rescue program</h3><p class="text-body-sm line-clamp-2">Today, we&#x27;re launching the Opsgenie Rescue Program to make that landing soft: simplified migration and free overlap so you never pay two vendors at once.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Tom Wentworth" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Tom Wentworth</span></span></div><div class="text-body-sm text-content-secondary">July 9, 2026</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path 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1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=1200&amp;q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&amp;w=3840&amp;q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex 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We've been there, but see this as a positive. You're being told you have to spend time learning. Use it to your advantage!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"17d23671e6e8\",\"_type\":\"block\",\"children\":[{\"_key\":\"17d23671e6e80\",\"_type\":\"span\",\"marks\":[],\"text\":\"Driving the process from incident severity\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-driving-the-process-from-incident-severity\",\"slug\":\"driving-the-process-from-incident-severity\"}],\"style\":\"h2\"},{\"_key\":\"899a1b4cc96c\",\"_type\":\"block\",\"children\":[{\"_key\":\"899a1b4cc96c0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Another common approach is thresholding on severity – only allocating the time to the biggest and most impactful incidents. If we set aside the fact that severities are easily negotiated (ever seen folks decide which of two severities apply?) thresholding on higher severities leaves value on the table.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"836fe86a8439\",\"_type\":\"block\",\"children\":[{\"_key\":\"836fe86a84390\",\"_type\":\"span\",\"marks\":[\"f1b8d32cc148\"],\"text\":\"High severity incidents\"},{\"_key\":\"836fe86a84391\",\"_type\":\"span\",\"marks\":[],\"text\":\" bring with them a unique set of challenges. Firstly, they tend to receive a lot of interest from the organization, and the pressure that generates can inhibit a good environment for learning. You’ll see this in \"},{\"_key\":\"c5067e8ab0a4\",\"_type\":\"span\",\"marks\":[\"245af56e4eac\"],\"text\":\"post-mortem meetings\"},{\"_key\":\"94e1ad2a583d\",\"_type\":\"span\",\"marks\":[],\"text\":\" where people are keen to skip over the timeline and surrounding discussion in order to jump straight into what we’re doing to prevent it ever happening again. Debriefs for big incidents typically require experienced facilitators too. Understandably, emotions are likely to run high, and there'll be folks who are out looking for the person or team that are to blame. \"},{\"_key\":\"257b591c457f\",\"_type\":\"span\",\"marks\":[\"2b05e860c9e8\",\"underline\"],\"text\":\"Psychological safety in incident management\"},{\"_key\":\"66729c9b0c5d\",\"_type\":\"span\",\"marks\":[],\"text\":\" makes these conversations much easier to navigate. Steering folks away from blame isn’t an easy task, especially when you’ve not done it before, or when you’re trying to do it to an exec several levels above you in the corporate food chain.\"}],\"markDefs\":[{\"_key\":\"f1b8d32cc148\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/designing-your-incident-severity-levels\"},{\"_key\":\"245af56e4eac\",\"_type\":\"internalLink\",\"reference\":{\"_ref\":\"1a72505c-5ac2-48f3-a70e-2b47513419ba\",\"_type\":\"reference\"},\"slug\":{\"0\":\"/\",\"1\":\"b\",\"2\":\"l\",\"3\":\"o\",\"4\":\"g\",\"5\":\"/\",\"_type\":\"slug\",\"current\":\"/blog/a-guide-to-post-mortem-meetings\"}},{\"_key\":\"2b05e860c9e8\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/psychological-safety-in-incident-management\"}],\"style\":\"normal\"},{\"_key\":\"042d015aa98e\",\"_type\":\"block\",\"children\":[{\"_key\":\"042d015aa98e0\",\"_type\":\"span\",\"marks\":[],\"text\":\"Our advice here? Continue to run your debrief for high severities if that’s what’s expected, but look for the smaller ones where you can develop the muscle. Some of the best debriefs we’ve experienced have been for lower severity incidents, where a group of individuals with a shared goal of learning have huddled around a whiteboard and collaboratively explored a failure. 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It’s never a comfortable feeling in the heat of the moment, but uncertainty and unfamiliarity are strong signals that debrief time is justified. If you didn’t know how to deal with the issue, there’s a strong possibility other folks in your team or organization would be in the same position.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"21ffc9a0aca9\",\"_type\":\"block\",\"children\":[{\"_key\":\"21ffc9a0aca90\",\"_type\":\"span\",\"marks\":[],\"text\":\"In the general case, speak to the folks in an incident. 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