nexus/knowledgebase/csd-wiki/ICSD/Full-process-of-deploying-licenses_688988271.md

Full-process-of-deploying-licenses_688988271

Introduction

To make it easier to understand the entire process of licenses deployment. This paper is divided into three parts, starting with a section on the correlation between CSM and ops, followed by a section on CS ops and ops, and concluding with a section on ops.

1.On what ops has done for the CSM team

1. When to alert the CSM team
   We need to monitor the power bi reports to check the expiration of licenses for the three products, and if there are any customers that are about to expire within a month, we need to write an email to the CSM team to alert them that the customer's licenses are about to expire.
   The power-bi link : https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/cf509ffe-325f-4c1b-a507-44b93e6d85ca/ReportSection83e2db59c3f5174e72d9?experience=power-bi
2. Remind the CSM team which one
   Regarding this question, we can go to PCS, there is an Entitlement under the plan list, you can select company, and then there will be a CSM team of students responsible for it. Send a email to CSM team member better to copy MFI-saascsmops@opentext.com, Bill and Dean(PM).
   The PCS link:https://us2-smax.saas.microfocus.com/saw/custom/Entitlement_c?TENANTID=488503157

2.CS ops and ops need to do the work

1. What CS Ops need to do
   Based on the customer's order, the CS ops will create the ticket on the UT platform and then need to inform the ops students about the details of how many licenses need to be adjusted, which need to be updated in the tacking list
   Tracking List Link: https://opentextcorporation.sharepoint.com/❌/r/sites/MFI-SMAXSaaSDevOps/_layouts/15/Doc.aspx?sourcedoc=%7B79ECCEBF-3BBE-4D33-A01D-0DC166DD6F51%7D&file=ESM%20SaaS%20Order%20Fulfillment%20Tracking%20List.xlsx&action=default&mobileredirect=true&DefaultItemOpen=1
2. What Ops needs to do

Ops students need to be clear about the customer's order requirements, first of all, whether it is a regular customer or flex order customers, regular customers in accordance with the description of the ticket, add licenses, if the old licenses expired need to revoke off, otherwise it will affect the accuracy of the bi report. If it is a flex customer, you need to confirm with CS ops students whether it is part of the type of licenses replacement or part of the increase in licenses.
UT Link : https://ut.ct-us2.saas.microfocus.com/sm/index.do

3.Work on the OPS side

1. Download the licenses file inside the ticket,and upload the file to share point to record it.
   Share point Link : https://opentextcorporation.sharepoint.com/sites/MFI-SMAXSaaSDevOps/Shared%20Documents/Forms/AllItems.aspx?isAscending=false&id=%2Fsites%2FMFI%2DSMAXSaaSDevOps%2FShared%20Documents%2F2%2DESM%20SaaS%20Customer%2FLicense&sortField=Modified&viewid=250c668f%2D9c3b%2D4ad9%2Db164%2D3d6ac18e50c3
   
   
2. when you start deploy the licenses to customer, Screenshot of image before modification and save it, Capture the modified image and save it after the modification is complete and upload them to the attachment.
   
3. Finally reconfirm with the CS ops by clicking need more info on ticket, Close the ticket after cs ops confirming that there are no errors.
   

Note:

For information on how to deploy licenses to customers see this link: Apply license to ESM Products

For licenses generate detail & policy you can check out this link: ESM license generation detail

For how to remove ucmdb licenses you can check this link: How to remove specific license key for SaaS UCMDB (After 24.4.1 version)