nexus/knowledgebase/csd-wiki/ICSD/ITOM-Cloud-Service-Delivery_681555087.md

ITOM-Cloud-Service-Delivery_681555087

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Welcome to the ITOM Cloud Service Delivery Team Documentation Space！

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Featured Pages

• Page: ESM Cloud Farm Version Tracking
• Page: How to get an Opentext Confluence account
• Page: ITOM APM AppPluse Cloud Farm Information
• Page: ITOM Cloud Service Ops Doc Management Process
• Page: ITOM ESM Cloud Service Catalog
• Page: ITOM OpsB NOM Cloud Service Catalog
• Page: OpsB and NOM Cloud Deployments Version Tracking

Recently Updated Pages

• OpsB and NOM Cloud Deployments Version Tracking about 4 hours ago • updated by James Francis • view change
• OpsB and NOM Cloud Deployments Version Tracking about 9 hours ago • updated by Ioana Matei • view change
• ESM Emergency Change Process about 11 hours ago • updated by Adina Lehene • view change
• 2025 16th of September - Cloud R&D Weekly Service Delivery Call about 18 hours ago • updated by Boglarka Ronai • view change
• ESM Cloud /FP upgrade Maintenance Window Standby Plan about 19 hours ago • updated by Adina Lehene • view change

Product Readiness

• ITOM SaaS Service Description

• ITOM SaaS Cloud Architecture

• Installation/Deployment Guide

• Interlock Meeting

• Performance Sizing Guide

• Product Release Process

• Product Purchase Process

• Support Oriented Training

• Ops Oriented Training

• Product Support-ability Tooling

• Product Diagnostic Tooling

• Customer Facing Doc Portal

• Cloud Simulation Environment

• Cloud Security Sign-Off

• Product Trial/PoC Procedure

• Cloud Readiness Check List

• ITOM Cloud AWS Account Overview

• ITOM ESM Cloud Farm Information

• ITOM APM AppPluse Cloud Farm Information

• Cloud Deployment Automation

• Product Provision Automation

• Product Configuration Automation

• Product License Management

• Cloud Cost Optimization/FinOps

• Cloud Capacity Management

• Business Data Collection/BI Analysis

• Off-Cloud to On-Cloud Migration

• Multi-Cloud Deployment

Customer Support

• Customer Order Fulfillment
• Customer On-boarding Process
• Support Ticketing Tool System
• Customer Cloud Service Offerings
• Customer Support Service SLA
• Customer Satisfaction Survey
• Customer Escalation Process & Path
• Service Availability Check & Monthly SLA
• Service Level Agreement
• Customer Notification Process

Maturity Assessment

• Recoverability
• Usability
• Operability
• Maintainability
• Securability
• Persistability
• Mobility
• Throttleability
• Deployability
• Reliability
• Reusability
• Accoutability
• Durability
• Troubleshootability
• Defensibility
• Extensibility
• Auditability
• Application Configurability
• Observability
• Visibility
• Affordability
• Adaptability

Training Materials

• Newbie training
• Record Training Session