1.2 KiB
Major-Incident-Customer-Communication-Template_686083948
First Communication when incident happens
Symptoms
We regret to inform you that our service is currently experiencing . Our technical team is aware of the issue and is working diligently to resolve it as soon as possible.
We understand the inconvenience this may be causing you and we apologize for any frustration this may have caused. Our team is working around the clock to get the service back up and running.
We will keep you updated on the progress of the investigation.
Impact
service is currently unavailable
Updated communication when incident resolved
Start Date/Time:
<February 24th 2:10 PM UTC>
End Date/Time:
<February 24th 2:10 PM UTC>
Symptoms:
Resolution:
Once the issue was recognized, the Cloud Service team took actions to , we did...
Root cause analysis:
After an investigation by the RnD teams it was concluded that
Our team is alos working to identify the underlying issue to prevent any similar incidents from happening in the future.