2.4 KiB
2.4 KiB
Patch-Cloud-Deployment-Process_686087749
Introduction
This document describes the coordination and interaction between RnD and the Cloud team in Patch from kick off to release to final deployment to the Cloud environment.
Role
| Role | Label |
|---|---|
| RnD CPE PMO | RND PMO |
| Cloud Service PMO | CLOUD PMO |
| RnD Engineer | RND |
| IE Engineer | IE |
| Cloud DevOps Engineer | CLOUD OPS |
1.Patch Kick-off
- When Patch kick off, inform Cloud DevOps team about the upcoming patch plan, scope and release timeline RND PMO
2.Patch Cloud Deployment Plan
- Initiate Cloud team internal meeting to discuss patch deployment timeline and maintenance window to deploy patch to Cloud environment CLOUD PMO
- Notify customer about planned maintenance window (2 weeks before the planned maintenance window) CLOUD PMO
- Create a patch Cloud deployment project plan and distribute to all stakeholders CLOUD PMO
3.Patch Release
- Notify Cloud team once the patch is official released, include detail patch release information RND PMO
- Patch document published on customer facing SaaS doc portal IE
- Patch DevOps document (install, rollback, additional steps) published on Ops doc space for further review IE
4.Patch Cloud Deployment Review
- Initiate a meeting to review patch releas packages, patch documentation, and final confirm the maintance window timeline RND PMO
- RnD PMO to involve both RND and IE if there are some specific steps in the patch which need to be further clarified with Cloud team RND PMO
- This meeting should be scheduled one day before the patch code freeze, to ensure all relevant patch intallation, additional steps are aligned with Cloud team RND PMO
- RnD PMO to involve both RND and IE if there are some specific steps in the patch which need to be further clarified with Cloud team RND PMO
- Prepare notification to customer about patch deployment maintenance window CLOUD PMO
- Cloud DevOps team to start validate patch deployment on non-production environment CLOUD OPS
- Once non-prod validated, get management's approval to move patch release to customer production environment CLOUD PMO
- Open Cloud Change Request in Change Management System and Prepare for CAB review CLOUD OPS
5.Patch Cloud Deployment
- Open the Ops change and join CAB review for upcoming patch upgrade CLOUD OPS
- Follow pre-defined maintenance window to deploy latest patch to customer production environment CLOUD OPS
- Notify customer the patch deployment is completed CLOUD OPS
