2 lines
231 KiB
HTML
2 lines
231 KiB
HTML
<!DOCTYPE html><html data-dpl-id="dpl_BBRoCePwqZvFD5t2NWjeL4RH9mwm" lang="en" data-scroll-behavior="smooth" class="geist_mono_54069fc3-module__PcBEcq__variable kalam_48bfd9a2-module__JSifUG__variable stkbureausans_1e54e897-module__zxjcxa__variable stkbureauserif_2525014a-module__zkXytW__variable stkbureauserifdeferred_742a2474-module__ukGqna__variable pixelify_sans_81b7d097-module__1Rm0Lq__variable scroll-smooth"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><link rel="preload" href="/_next/static/immutable/media/stkbureau_serif_book-s.p.0_js8gy1zifgl.woff2" as="font" crossorigin="" type="font/woff2"/><link rel="preload" as="image" imageSrcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=60&q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=64&q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=96&q=75 96w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=128&q=75 128w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75 256w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=384&q=75 384w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=2048&q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75 3840w" imageSizes="100vw"/><link rel="stylesheet" href="/_next/static/immutable/chunks/1wus27ic5fsbj.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/immutable/chunks/0ok2xz0peykn3.css" data-precedence="next"/><link rel="stylesheet" href="/_next/static/immutable/chunks/3_pcvzakx73f_.css" data-precedence="next"/><link rel="preload" as="script" fetchPriority="low" href="/_next/static/immutable/chunks/1f8tzf816i32j.js"/><script src="/_next/static/immutable/chunks/17il0mq9qt26b.js" async=""></script><script src="/_next/static/immutable/chunks/07v142o5owpy6.js" async=""></script><script src="/_next/static/immutable/chunks/1eat_vqbhn7ur.js" async=""></script><script src="/_next/static/immutable/chunks/16wtr1pupryzq.js" async=""></script><script src="/_next/static/immutable/chunks/turbopack-1yl6v3yt8k5c5.js" async=""></script><script src="/_next/static/immutable/chunks/0esgme6slw2os.js" async=""></script><script src="/_next/static/immutable/chunks/0-l0sxraekmer.js" async=""></script><script src="/_next/static/immutable/chunks/1vj2-813oq6tg.js" async=""></script><script src="/_next/static/immutable/chunks/1vvlruwewhgbt.js" async=""></script><script src="/_next/static/immutable/chunks/27fxx2z424byj.js" async=""></script><script src="/_next/static/immutable/chunks/3c4tjp_3gm_rj.js" async=""></script><script src="/_next/static/immutable/chunks/3toyqodzjr-9d.js" async=""></script><script src="/_next/static/immutable/chunks/2hdxyct5upc3z.js" async=""></script><script src="/_next/static/immutable/chunks/1ah2s79s4e7mm.js" async=""></script><script src="/_next/static/immutable/chunks/24dbkag80ciqd.js" async=""></script><script src="/_next/static/immutable/chunks/34-yxyyt1i1n8.js" async=""></script><script src="/_next/static/immutable/chunks/1zi8qxi1p_fsn.js" async=""></script><script src="/_next/static/immutable/chunks/2eophjajue3_e.js" async=""></script><script src="/_next/static/immutable/chunks/3d48p4uv87yqq.js" async=""></script><script src="/_next/static/immutable/chunks/2y03n43y-fjfs.js" async=""></script><script src="/_next/static/immutable/chunks/39pfb5kk8her1.js" async=""></script><script src="/_next/static/immutable/chunks/3qz9rwp_7jbnb.js" async=""></script><script src="/_next/static/immutable/chunks/1my_9vnng6gxj.js" async=""></script><script src="/_next/static/immutable/chunks/040yti440pn1b.js" async=""></script><script src="/_next/static/immutable/chunks/0v4j5g1ppvtg_.js" async=""></script><script src="/_next/static/immutable/chunks/3buml8s4fdaii.js" async=""></script><script src="/_next/static/immutable/chunks/2_frah5pspzdw.js" async=""></script><script src="/_next/static/immutable/chunks/1mcb8cvy5_n5b.js" async=""></script><script src="/_next/static/immutable/chunks/132szer1wwfxa.js" async=""></script><script src="/_next/static/immutable/chunks/2jjhnej_crwty.js" async=""></script><script src="/_next/static/immutable/chunks/19t-07qzgwjic.js" async=""></script><script src="/_next/static/immutable/chunks/1wpznbhwql3dd.js" async=""></script><script src="/_next/static/immutable/chunks/20izjjpsu0ag8.js" async=""></script><link rel="preload" href="https://embeds.iubenda.com/widgets/9d001c02-6db6-11ee-8bfc-5ad8d8c564c0.js" as="script"/><meta name="next-size-adjust" content=""/><meta http-equiv="x-ua-compatible" content="ie=edge"/><link rel="alternate" type="application/rss+xml" title="Blog" href="https://incident.io/blog.xml"/><link rel="alternate" type="application/rss+xml" title="Changelog" href="https://incident.io/changelog.xml"/><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png"/><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png"/><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png"/><title>Customers over control: how we measure On-call reliability | Blog | incident.io</title><meta name="description" content="Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers."/><meta name="keywords" content="incident,incident management,incident response,post mortem,outage,slack incident,incident channel"/><meta name="slack-app-id" content="A01DEGPUHHC"/><link rel="canonical" href="https://incident.io/blog/customers-over-control"/><link rel="alternate" type="text/markdown" href="https://incident.io/blog/customers-over-control.md"/><meta property="og:title" content="Customers over control: how we measure On-call reliability | Blog | incident.io"/><meta property="og:description" content="Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers."/><meta property="og:image" content="https://incident.io/socialcard/blog/customers-over-control?1779984594000"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="628"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@incident_io"/><meta name="twitter:creator" content="@incident_io"/><meta name="twitter:title" content="Customers over control: how we measure On-call reliability | Blog"/><meta name="twitter:description" content="Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers."/><meta name="twitter:image" content="https://incident.io/socialcard/blog/customers-over-control?1779984594000"/><meta name="twitter:image:width" content="1200"/><meta name="twitter:image:height" content="628"/><link rel="icon" href="/icons/icon-48x48.png"/><link rel="apple-touch-icon" href="/icons/icon-48x48.png" sizes="48x48"/><link rel="apple-touch-icon" href="/icons/icon-72x72.png" sizes="72x72"/><link rel="apple-touch-icon" href="/icons/icon-96x96.png" sizes="96x96"/><link rel="apple-touch-icon" href="/icons/icon-144x144.png" sizes="144x144"/><link rel="apple-touch-icon" href="/icons/icon-192x192.png" sizes="192x192"/><link rel="apple-touch-icon" href="/icons/icon-256x256.png" sizes="256x256"/><link rel="apple-touch-icon" href="/icons/icon-384x384.png" sizes="384x384"/><link rel="apple-touch-icon" href="/icons/icon-512x512.png" sizes="512x512"/><script src="/_next/static/immutable/chunks/0c0hxoamwjsbw.js" noModule=""></script></head><body><div hidden=""><!--$--><!--/$--></div><script type="application/ld+json" id="organization-jsonld-Organization">{"@context":"https://schema.org","@type":"Organization","name":"incident.io","url":"https://incident.io","logo":"https://incident.io/icons/icon-512x512.png","sameAs":["https://x.com/incident_io","https://www.linkedin.com/company/incident-io","https://www.youtube.com/@incident-io","https://bsky.app/profile/incident.io"]}</script><!--$--><!--/$--><script type="application/ld+json" id="article-jsonld-BlogPosting">{"@context":"https://schema.org","@type":"BlogPosting","headline":"Customers over control: how we measure On-call reliability","url":"https://incident.io/blog/customers-over-control","author":[{"@type":"Person","name":"Mike Fisher"}],"datePublished":"2026-05-28T16:29:00.000Z","dateModified":"2026-05-28T16:29:00.000Z","image":["https://cdn.sanity.io/images/oqy5aexb/production/daf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png?w=2000&fit=max&auto=format"],"publisher":{"@type":"Organization","name":"incident.io","url":"https://incident.io"},"description":"Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers."}</script><nav class="h-20 sticky top-0 w-full z-[100]"><div class="lg:hidden fixed top-0 bg-white text-slate-900 overflow-y-auto overscroll-contain left-0 w-full h-[100dvh] flex flex-col z-[100] pb-6 transition-transform duration-200 ease-out translate-x-full pointer-events-none"><div class="bg-white"><div class="h-20 mx-auto" data-mobile-menu-open="false"><div class="relative flex justify-between h-full z-[99]"><div class="max-w-[1512px] mx-auto px-5 flex-1 flex items-center justify-between"><div class="flex-shrink-0 flex items-center relative transition z-[1]"><a class="transition hover:opacity-80 relative top-[-8px]" href="/"><span class="sr-only">incident.io</span><div class="w-[130px] h-[32px]"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 dark:opacity-0 [[data-mobile-menu-open=true]_&]:opacity-100"><g clip-path="url(#workmark__black_svg__a)"><g clip-path="url(#workmark__black_svg__b)"><path fill="#F25533" fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path fill="#000" d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g></g><defs><clipPath id="workmark__black_svg__a"><path fill="#fff" d="M0 0h1000v248H0z"></path></clipPath><clipPath id="workmark__black_svg__b"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 opacity-0 dark:opacity-100 [[data-mobile-menu-open=true]_&]:opacity-0"><g fill="#fff" clip-path="url(#workmark__fullwhite_svg__a)"><path fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g><defs><clipPath id="workmark__fullwhite_svg__a"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg></div></a><div class="border border-stroke-primary bg-white rounded-lg shadow-lg p-1 flex flex-col gap-1 absolute top-full mt-2 left-0 z-50 w-[250px] transition-opacity duration-200 opacity-0 pointer-events-none"><div class="p-2 pt-1 text-body-xs-emphasis border-b border-stroke-primary">Brand Assets</div><div class="flex flex-col gap-1 text-body-xs text-content-secondary"><a href="/brand/resources/incidentio-brand-pngs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.127 0 .25.05.34.141l4.318 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.399.3h6.4c.049 0 .095.02.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6a1.3 1.3 0 0 1 1.3-1.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.3" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M1.966 11.9V8.99h1.147q.332 0 .564.127.234.126.355.348.124.222.124.512t-.125.511a.86.86 0 0 1-.362.345 1.2 1.2 0 0 1-.571.124h-.732v-.493h.632a.6.6 0 0 0 .293-.061.4.4 0 0 0 .173-.172.54.54 0 0 0 .059-.254q0-.145-.059-.253a.4.4 0 0 0-.173-.17.63.63 0 0 0-.295-.06H2.58V11.9zm5.023-2.91v2.91h-.531l-1.266-1.831H5.17V11.9h-.615V8.99h.54l1.255 1.83h.026V8.99zm2.437.941a.6.6 0 0 0-.084-.183.567.567 0 0 0-.308-.223.8.8 0 0 0-.217-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.262.322 1.3 1.3 0 0 0-.094.515q0 .303.093.517.091.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.72-.18a1.25 1.25 0 0 1-.482-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.104-.279.29-.472.186-.194.433-.294t.536-.1q.246 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .PNG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand/resources/incidentio-brand-svgs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.128 0 .251.05.342.141l4.317 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.4.3h6.4q.076.002.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6A1.3 1.3 0 0 1 4.4.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.299" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M3.584 9.828a.36.36 0 0 0-.146-.267.58.58 0 0 0-.35-.096.7.7 0 0 0-.255.043.36.36 0 0 0-.16.115.28.28 0 0 0-.053.168.24.24 0 0 0 .032.136.34.34 0 0 0 .101.1.8.8 0 0 0 .148.073q.084.03.179.051l.261.063q.19.042.35.114.16.07.275.174a.73.73 0 0 1 .248.567.8.8 0 0 1-.137.463.87.87 0 0 1-.386.303q-.252.106-.607.106-.353 0-.613-.108a.9.9 0 0 1-.407-.32.96.96 0 0 1-.152-.526h.596a.45.45 0 0 0 .083.244q.075.096.2.146.127.049.286.049a.7.7 0 0 0 .271-.046.4.4 0 0 0 .18-.126.3.3 0 0 0 .065-.186q0-.098-.058-.165a.44.44 0 0 0-.168-.114 2 2 0 0 0-.269-.085l-.316-.08a1.3 1.3 0 0 1-.581-.28.65.65 0 0 1-.212-.512.76.76 0 0 1 .14-.462.95.95 0 0 1 .394-.308q.25-.11.568-.11.324 0 .566.11a.9.9 0 0 1 .378.308q.135.197.139.458zm1.569-.837.703 2.21h.027l.704-2.21h.682L6.266 11.9h-.792L4.47 8.99zm4.231.94a.6.6 0 0 0-.083-.183.566.566 0 0 0-.308-.223.8.8 0 0 0-.218-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.261.322 1.3 1.3 0 0 0-.094.515q0 .303.092.517.093.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.719-.18a1.25 1.25 0 0 1-.483-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.105-.279.29-.472.186-.194.433-.294.248-.1.536-.1.247 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .SVG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/downloads/incidentio-brand-guidelines.pdf?v=20260826" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-4 text-alarmalade-500"><path fill="currentColor" d="m16.487 6.427-3.914-3.914A1.74 1.74 0 0 0 11.336 2H5.75A2.75 2.75 0 0 0 3 4.75v10.5A2.75 2.75 0 0 0 5.75 18h8.5A2.75 2.75 0 0 0 17 15.25V7.664c0-.467-.182-.907-.513-1.237M6.75 7h2a.75.75 0 0 1 0 1.5h-2a.75.75 0 0 1 0-1.5m6.5 7.5h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m0-3h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m2.182-4H12.5c-.55 0-1-.45-1-1V3.579l.013-.005 3.922 3.921z"></path></svg><div class="grow">Download Brand Guidelines</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 21" class="shrink-0 size-4 text-content-primary"><path fill="currentColor" d="M14.25 3.5h-8.5A2.75 2.75 0 0 0 3 6.25v6.568c0 1.336 1.616 2.006 2.56 1.06L10.44 9H7.75a.75.75 0 0 1 0-1.5h4.5a.75.75 0 0 1 .75.75v4.5a.75.75 0 0 1-1.5 0V10.06L6.622 14.94c-.945.945-.276 2.56 1.06 2.56h6.568A2.75 2.75 0 0 0 17 14.75v-8.5a2.75 2.75 0 0 0-2.75-2.75"></path></svg><div class="grow">Visit brand center</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a></div></div></div><nav aria-label="Main" data-orientation="horizontal" dir="ltr" class="hidden flex-1 lg:flex items-stretch justify-center h-full grow absolute inset-x-0"><div style="position:relative"><ul data-orientation="horizontal" class="h-full flex items-stretch justify-center gap-0" dir="ltr"><li><button id="radix-_R_4laav5ubsraivb_-trigger-products" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Products</button></li><li><button id="radix-_R_4laav5ubsraivb_-trigger-solutions" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Solutions</button></li><li><button id="radix-_R_4laav5ubsraivb_-trigger-resources" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Resources</button></li><li><button id="radix-_R_4laav5ubsraivb_-trigger-customers" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Customers</button></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/pricing">Pricing</a></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/careers">Careers</a></li></ul></div></nav></div><div class="absolute inset-y-0 right-5 flex lg:hidden items-center lg:static lg:inset-auto lg:ml-6 lg:pr-0"><div class="relative h-10"><button class="inline-flex items-center justify-center p-2 -mr-2 rounded-md text-gray-500 hover:text-gray-600 hover:bg-gray-100 focus:outline-none focus:ring-2 focus:ring-inset focus:ring-indigo-500 h-10 dark:text-white"><span class="sr-only">Open main menu</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true" data-slot="icon" class="block h-6 w-6"><path stroke-linecap="round" stroke-linejoin="round" d="M3.75 6.75h16.5M3.75 12h16.5m-16.5 5.25h16.5"></path></svg></button></div></div></div></div></div><div class="grow relative"><div class="w-full px-4 pt-4 absolute transition ease-in-out duration-250 transform translate-x-full"><ul class="flex flex-col gap-2 text-body-emphasis grow mb-20"><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M9.165 11.667c1.074 0 1.944.87 1.944 1.944v2.222c0 1.074-.87 1.944-1.944 1.944h-3.89a1.945 1.945 0 0 1-1.944-1.944v-2.222c0-1.073.87-1.944 1.944-1.944zm7.777-7.223c1.074 0 1.945.87 1.945 1.945v7.222c0 1.074-.87 1.945-1.945 1.945h-2.221a1.945 1.945 0 0 1-1.946-1.945V6.39c0-1.074.872-1.945 1.946-1.945zM8.61 2.223c1.074 0 1.945.87 1.945 1.944v3.889c0 1.073-.87 1.944-1.945 1.944H3.054a1.944 1.944 0 0 1-1.945-1.944V4.167c0-1.074.87-1.944 1.945-1.944z"></path></svg></div><div class="grow">Products</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M10 2c-4.411 0-8 3.589-8 8s3.589 8 8 8 8-3.589 8-8-3.589-8-8-8m3.947 5.641c-1.859 1.382-3.435 3.29-4.683 5.669a.75.75 0 0 1-1.331-.005c-.575-1.117-1.218-2.025-1.965-2.776a.75.75 0 1 1 1.064-1.058 11.6 11.6 0 0 1 1.563 1.972c1.239-2.045 2.734-3.726 4.458-5.007a.75.75 0 0 1 .894 1.205"></path></svg></div><div class="grow">Solutions</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M3.146 3.76c.411-.314.933-.416 1.431-.278l4.719 1.303v11.303l-5.59-1.543A1.646 1.646 0 0 1 2.5 12.963V5.064c0-.516.236-.992.646-1.305m12.277-.278a1.63 1.63 0 0 1 1.43.277c.412.313.647.789.647 1.305v7.898c0 .736-.495 1.387-1.204 1.582l-5.593 1.543V4.785z"></path></svg></div><div class="grow">Resources</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M12.914 3A4.62 4.62 0 0 0 9.75 4.306 4.64 4.64 0 0 0 6.572 3C4.042 3.015 1.99 5.084 2 7.609c0 5.253 5.306 8.429 6.932 9.278a1.77 1.77 0 0 0 1.635 0c1.626-.848 6.933-4.024 6.933-9.275.009-2.528-2.042-4.597-4.586-4.612"></path></svg></div><div class="grow">Customers</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-5"><path fill="currentColor" d="M16.916 10.663q-.031 0-.062-.002a.75.75 0 0 1-.687-.808 1.25 1.25 0 0 0-.362-.986l-5.792-5.794A.26.26 0 0 0 9.836 3H4.957A.75.75 0 0 1 3.5 2.75v-.5a.75.75 0 0 1 .75-.75h5.586c.461 0 .911.187 1.237.513l5.793 5.793c.571.572.862 1.362.796 2.167a.75.75 0 0 1-.746.689z"></path><path fill="currentColor" d="M15.366 10.806 9.573 5.013A1.76 1.76 0 0 0 8.336 4.5H2.75a.75.75 0 0 0-.75.75v5.586c0 .467.182.907.513 1.237l5.793 5.793a2.74 2.74 0 0 0 1.944.804 2.74 2.74 0 0 0 1.944-.804l3.172-3.172c.52-.519.806-1.209.806-1.944s-.286-1.425-.806-1.944M6.25 10C5.561 10 5 9.439 5 8.75S5.561 7.5 6.25 7.5s1.25.561 1.25 1.25S6.939 10 6.25 10"></path></svg></div><div class="grow">Pricing</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li><li class=""><button class="w-full text-left py-2.5 flex items-center gap-4"><div class="p-4 rounded-md flex items-center justify-center text-alarmalade-500 bg-surface-secondary group-hover:bg-surface-tertiary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 21 20" class="shrink-0 size-5"><path fill="currentColor" d="M10.664 10.75a2.75 2.75 0 1 0 0-5.5 2.75 2.75 0 0 0 0 5.5M15.304 15.482a4.775 4.775 0 0 0-4.64-3.732c-2.216 0-4.168 1.57-4.64 3.732-.19.864.348 1.749 1.224 2.013a11.8 11.8 0 0 0 6.832 0c.876-.265 1.413-1.15 1.224-2.014M5.914 6.5a2.25 2.25 0 1 0 0-4.5 2.25 2.25 0 0 0 0 4.5M7.682 11.022A4.23 4.23 0 0 1 6.414 8c0-.166.03-.323.049-.484-.132-.007-.262-.015-.406-.019l-.143-.003a4.33 4.33 0 0 0-4.2 3.263c-.224.881.33 1.81 1.236 2.072a9.6 9.6 0 0 0 2.394.404 6.3 6.3 0 0 1 2.338-2.21M15.414 6.5a2.25 2.25 0 1 0 0-4.5 2.25 2.25 0 0 0 0 4.5M13.646 11.022A4.23 4.23 0 0 0 14.914 8c0-.166-.03-.323-.049-.484.132-.007.262-.015.406-.019l.143-.003a4.33 4.33 0 0 1 4.2 3.263c.224.881-.33 1.81-1.236 2.072a9.6 9.6 0 0 1-2.394.404 6.3 6.3 0 0 0-2.338-2.21"></path></svg></div><div class="grow">Careers</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-[25px] text-content-tertiary"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></button></li></ul><div class="ml-auto flex flex-col lg:flex-row gap-2 lg:gap-2 flex-shrink-0 transition duration-500 text-gray-600"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-sm-emphasis h-[38px] px-4 py-2 transition-all duration-500 opacity-100 pointer-events-auto" id="nav-bar-request-a-demo" href="/demo">Get a demo</a><a href="https://app.incident.io/login" target="_blank" class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-sm-emphasis h-[38px] px-4 py-2">Login</a></div></div></div></div><div class="relative h-full transition-[background-color,backdrop-filter,transform] duration-300 ease-[cubic-bezier(0.2,0,0,1)] z-10 backdrop-blur-md bg-white/80" style="view-transition-name:navigation"><div class="h-20 mx-auto" data-mobile-menu-open="false"><div class="relative flex justify-between h-full z-[99]"><div class="max-w-[1512px] mx-auto px-5 flex-1 flex items-center justify-between"><div class="flex-shrink-0 flex items-center relative transition z-[1]"><a class="transition hover:opacity-80 relative top-[-8px]" href="/"><span class="sr-only">incident.io</span><div class="w-[130px] h-[32px]"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 dark:opacity-0 [[data-mobile-menu-open=true]_&]:opacity-100"><g clip-path="url(#workmark__black_svg__a)"><g clip-path="url(#workmark__black_svg__b)"><path fill="#F25533" fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path fill="#000" d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g></g><defs><clipPath id="workmark__black_svg__a"><path fill="#fff" d="M0 0h1000v248H0z"></path></clipPath><clipPath id="workmark__black_svg__b"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 1000 248" class="h-8 w-auto absolute inset-0 opacity-0 dark:opacity-100 [[data-mobile-menu-open=true]_&]:opacity-0"><g fill="#fff" clip-path="url(#workmark__fullwhite_svg__a)"><path fill-rule="evenodd" d="M48.803 140.978v23.429C20.788 157.71 0 133.023 0 103.594 0 86.626 7.168 73.165 18.131 59.96 27.222 49.01 49.67 20.01 56.735 4.009c1.716-3.885 6.09-3.735 7.976-1.647 6.033 6.677 13.47 21.26 15.902 37.802.496 3.37.7 6.123.862 8.309.348 4.691.502 6.777 2.93 6.777 3.816 0 6.313-5.795 6.861-11.776.352-3.833 4.148-5.115 6.765-3.833 12.59 6.17 25.437 35.537 28.543 49.949.974 4.52 1.609 9.19 1.609 14.004 0 29.363-20.695 54.006-48.616 60.768v-23.384zm15.289-9.338c9.845 0 17.826-7.567 17.826-16.901 0-14.888-10.959-25.526-16.42-28.76-.369-.218-.553-.328-1.055-.314-.367.01-.91.24-1.172.498-.358.351-.453.752-.643 1.552-.968 4.078-4.015 6.986-7.222 10.045-4.42 4.217-9.141 8.723-9.141 16.979 0 9.334 7.981 16.901 17.827 16.901" clip-rule="evenodd"></path><path d="M158.057 138.153c-13.535 0-23.788 4.919-29.325 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.347-42.427M262.641 246.373c20.097 0 37.527-10.454 46.346-26.44l-26.864-15.372c-3.281 7.173-10.869 11.477-19.892 11.477-13.329 0-23.172-9.632-23.172-23.775s9.843-23.775 23.172-23.775c9.023 0 16.406 4.303 19.892 11.477l26.864-15.577c-8.819-15.782-26.454-26.235-46.346-26.235-31.169 0-54.342 23.571-54.342 54.11s23.173 54.11 54.342 54.11M332.645 132.005c10.047 0 18.456-8.404 18.456-18.448 0-10.042-8.409-18.446-18.456-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.38 111.498h30.76v-102.48h-30.76zM440.871 100.031v50.625c-6.767-7.788-16.815-12.503-30.555-12.503-26.863 0-49.01 23.571-49.01 54.11s22.147 54.11 49.01 54.11c13.74 0 23.788-4.714 30.555-12.503v9.634h30.76V100.031zm-24.402 117.238c-14.15 0-24.403-9.634-24.403-25.006s10.253-25.005 24.403-25.005 24.402 9.633 24.402 25.005-10.253 25.006-24.402 25.006M517.576 204.561h72.799q1.23-5.841 1.23-12.298c0-30.949-22.147-54.11-52.086-54.11-32.401 0-54.548 23.571-54.548 54.11s21.736 54.11 56.803 54.11c19.482 0 34.656-7.174 44.705-21.111l-24.609-14.143c-4.101 4.509-11.278 7.789-19.686 7.789-11.278 0-20.711-3.69-24.608-14.347m-.615-22.956c2.871-10.453 10.663-16.192 22.352-16.192 9.228 0 18.456 4.304 21.737 16.192zM665.034 138.153c-13.534 0-23.787 4.919-29.324 12.503v-9.633h-30.76v102.48h30.76v-55.954c0-14.552 7.793-21.111 19.071-21.111 9.843 0 17.841 5.944 17.841 18.651v58.414h30.76V180.58c0-27.67-17.636-42.427-38.348-42.427M780.49 170.537v-29.514h-21.123v-28.695l-30.759 9.224v19.471h-16.407v29.514h16.407v36.278c0 28.695 11.689 40.787 51.882 36.688v-27.875c-13.535.82-21.123 0-21.123-8.813v-36.278zM813.237 246.373c10.663 0 19.48-8.813 19.48-19.472 0-10.657-8.817-19.471-19.48-19.471s-19.482 8.814-19.482 19.471c0 10.659 8.818 19.472 19.482 19.472M862.014 132.005c10.047 0 18.455-8.404 18.455-18.448 0-10.042-8.408-18.446-18.455-18.446-10.049 0-18.456 8.404-18.456 18.446 0 10.044 8.407 18.448 18.456 18.448m-15.381 111.498h30.761v-102.48h-30.761zM945.017 246.373c30.144 0 54.343-23.571 54.343-54.11s-24.199-54.11-54.343-54.11-54.342 23.571-54.342 54.11 24.197 54.11 54.342 54.11m0-29.925c-13.329 0-23.582-9.633-23.582-24.185 0-14.553 10.253-24.185 23.582-24.185s23.583 9.632 23.583 24.185-10.253 24.185-23.583 24.185M48.804 243.508h30.76v-78.701s-30.76 5.525-30.76 34.995z"></path></g><defs><clipPath id="workmark__fullwhite_svg__a"><path fill="#fff" d="M0 .91h1000v246.18H0z"></path></clipPath></defs></svg></div></a><div class="border border-stroke-primary bg-white rounded-lg shadow-lg p-1 flex flex-col gap-1 absolute top-full mt-2 left-0 z-50 w-[250px] transition-opacity duration-200 opacity-0 pointer-events-none"><div class="p-2 pt-1 text-body-xs-emphasis border-b border-stroke-primary">Brand Assets</div><div class="flex flex-col gap-1 text-body-xs text-content-secondary"><a href="/brand/resources/incidentio-brand-pngs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.127 0 .25.05.34.141l4.318 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.399.3h6.4c.049 0 .095.02.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6a1.3 1.3 0 0 1 1.3-1.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.3" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M1.966 11.9V8.99h1.147q.332 0 .564.127.234.126.355.348.124.222.124.512t-.125.511a.86.86 0 0 1-.362.345 1.2 1.2 0 0 1-.571.124h-.732v-.493h.632a.6.6 0 0 0 .293-.061.4.4 0 0 0 .173-.172.54.54 0 0 0 .059-.254q0-.145-.059-.253a.4.4 0 0 0-.173-.17.63.63 0 0 0-.295-.06H2.58V11.9zm5.023-2.91v2.91h-.531l-1.266-1.831H5.17V11.9h-.615V8.99h.54l1.255 1.83h.026V8.99zm2.437.941a.6.6 0 0 0-.084-.183.567.567 0 0 0-.308-.223.8.8 0 0 0-.217-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.262.322 1.3 1.3 0 0 0-.094.515q0 .303.093.517.091.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.72-.18a1.25 1.25 0 0 1-.482-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.104-.279.29-.472.186-.194.433-.294t.536-.1q.246 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .PNG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand/resources/incidentio-brand-svgs.zip" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 16 16" class="shrink-0 size-4 text-content-primary"><path fill="#fff" d="M2.8 1.6A1.6 1.6 0 0 1 4.4 0h6.4c.128 0 .251.05.342.141l4.317 4.318c.09.09.141.213.141.341v9.6A1.6 1.6 0 0 1 14 16H4.4a1.6 1.6 0 0 1-1.6-1.6z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M4.4.3h6.4q.076.002.13.054l4.317 4.317c.034.034.053.08.053.129v9.6a1.3 1.3 0 0 1-1.3 1.3H4.4a1.3 1.3 0 0 1-1.3-1.3V1.6A1.3 1.3 0 0 1 4.4.3Z"></path><path stroke="#161618" stroke-opacity="0.08" stroke-width="0.6" d="M10.8.2v3a1.6 1.6 0 0 0 1.6 1.6h3"></path><rect width="11.4" height="6.6" x="0.299" y="7.1" fill="#F25533" rx="0.8"></rect><path fill="#fff" d="M3.584 9.828a.36.36 0 0 0-.146-.267.58.58 0 0 0-.35-.096.7.7 0 0 0-.255.043.36.36 0 0 0-.16.115.28.28 0 0 0-.053.168.24.24 0 0 0 .032.136.34.34 0 0 0 .101.1.8.8 0 0 0 .148.073q.084.03.179.051l.261.063q.19.042.35.114.16.07.275.174a.73.73 0 0 1 .248.567.8.8 0 0 1-.137.463.87.87 0 0 1-.386.303q-.252.106-.607.106-.353 0-.613-.108a.9.9 0 0 1-.407-.32.96.96 0 0 1-.152-.526h.596a.45.45 0 0 0 .083.244q.075.096.2.146.127.049.286.049a.7.7 0 0 0 .271-.046.4.4 0 0 0 .18-.126.3.3 0 0 0 .065-.186q0-.098-.058-.165a.44.44 0 0 0-.168-.114 2 2 0 0 0-.269-.085l-.316-.08a1.3 1.3 0 0 1-.581-.28.65.65 0 0 1-.212-.512.76.76 0 0 1 .14-.462.95.95 0 0 1 .394-.308q.25-.11.568-.11.324 0 .566.11a.9.9 0 0 1 .378.308q.135.197.139.458zm1.569-.837.703 2.21h.027l.704-2.21h.682L6.266 11.9h-.792L4.47 8.99zm4.231.94a.6.6 0 0 0-.083-.183.566.566 0 0 0-.308-.223.8.8 0 0 0-.218-.03.7.7 0 0 0-.392.111.73.73 0 0 0-.261.322 1.3 1.3 0 0 0-.094.515q0 .303.092.517.093.213.261.325.17.11.4.11a.8.8 0 0 0 .356-.073.53.53 0 0 0 .227-.212.63.63 0 0 0 .08-.322l.125.018h-.75v-.463h1.217v.367q0 .383-.162.659a1.1 1.1 0 0 1-.446.423 1.4 1.4 0 0 1-.65.148q-.41 0-.719-.18a1.25 1.25 0 0 1-.483-.516 1.7 1.7 0 0 1-.172-.796q0-.354.102-.63.105-.279.29-.472.186-.194.433-.294.248-.1.536-.1.247 0 .46.072.213.07.378.201a1.1 1.1 0 0 1 .406.706z"></path></svg><div class="grow">Download .SVG logos</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/downloads/incidentio-brand-guidelines.pdf?v=20260826" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-4 text-alarmalade-500"><path fill="currentColor" d="m16.487 6.427-3.914-3.914A1.74 1.74 0 0 0 11.336 2H5.75A2.75 2.75 0 0 0 3 4.75v10.5A2.75 2.75 0 0 0 5.75 18h8.5A2.75 2.75 0 0 0 17 15.25V7.664c0-.467-.182-.907-.513-1.237M6.75 7h2a.75.75 0 0 1 0 1.5h-2a.75.75 0 0 1 0-1.5m6.5 7.5h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m0-3h-6.5a.75.75 0 0 1 0-1.5h6.5a.75.75 0 0 1 0 1.5m2.182-4H12.5c-.55 0-1-.45-1-1V3.579l.013-.005 3.922 3.921z"></path></svg><div class="grow">Download Brand Guidelines</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a><a href="/brand" class="p-2 flex gap-2 items-center group rounded hover:bg-surface-secondary transition"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 21" class="shrink-0 size-4 text-content-primary"><path fill="currentColor" d="M14.25 3.5h-8.5A2.75 2.75 0 0 0 3 6.25v6.568c0 1.336 1.616 2.006 2.56 1.06L10.44 9H7.75a.75.75 0 0 1 0-1.5h4.5a.75.75 0 0 1 .75.75v4.5a.75.75 0 0 1-1.5 0V10.06L6.622 14.94c-.945.945-.276 2.56 1.06 2.56h6.568A2.75 2.75 0 0 0 17 14.75v-8.5a2.75 2.75 0 0 0-2.75-2.75"></path></svg><div class="grow">Visit brand center</div><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 25 26" class="shrink-0 size-4"><path fill="currentColor" fill-rule="evenodd" d="M10.274 7.024a.937.937 0 0 1 1.325 0l5.313 5.313a.94.94 0 0 1 0 1.325l-5.313 5.312a.937.937 0 0 1-1.325-1.325l4.65-4.65-4.65-4.65a.937.937 0 0 1 0-1.325" clip-rule="evenodd"></path></svg></a></div></div></div><nav aria-label="Main" data-orientation="horizontal" dir="ltr" class="hidden flex-1 lg:flex items-stretch justify-center h-full grow absolute inset-x-0"><div style="position:relative"><ul data-orientation="horizontal" class="h-full flex items-stretch justify-center gap-0" dir="ltr"><li><button id="radix-_R_16aav5ubsraivb_-trigger-products" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Products</button></li><li><button id="radix-_R_16aav5ubsraivb_-trigger-solutions" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Solutions</button></li><li><button id="radix-_R_16aav5ubsraivb_-trigger-resources" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Resources</button></li><li><button id="radix-_R_16aav5ubsraivb_-trigger-customers" data-state="closed" aria-expanded="false" class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full group" data-radix-collection-item="">Customers</button></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/pricing">Pricing</a></li><li><a class="relative font-medium border-transparent inline-flex items-center leading-none whitespace-nowrap transition-colors outline-0 dark:text-white focus-visible:text-orange-600 hover:text-orange-600 data-[state=open]:text-orange-600 text-gray-900 px-3 py-2 h-full" data-radix-collection-item="" href="/careers">Careers</a></li></ul></div></nav><div class="h-full hidden lg:flex flex-shrink-0 items-center relative z-[1]"><div class="ml-auto flex flex-col lg:flex-row gap-2 lg:gap-2 flex-shrink-0 transition duration-500 text-gray-600"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-sm-emphasis h-[38px] px-4 py-2 transition-all duration-500 opacity-100 pointer-events-auto" id="nav-bar-request-a-demo" href="/demo">Get a demo</a><a href="https://app.incident.io/login" target="_blank" class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-sm-emphasis h-[38px] px-4 py-2">Login</a></div></div></div><div class="absolute inset-y-0 right-5 flex lg:hidden items-center lg:static lg:inset-auto lg:ml-6 lg:pr-0"><div class="relative h-10"><button class="inline-flex items-center justify-center p-2 -mr-2 rounded-md text-gray-500 hover:text-gray-600 hover:bg-gray-100 focus:outline-none focus:ring-2 focus:ring-inset focus:ring-indigo-500 h-10 dark:text-white"><span class="sr-only">Open main menu</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true" data-slot="icon" class="block h-6 w-6"><path stroke-linecap="round" stroke-linejoin="round" d="M3.75 6.75h16.5M3.75 12h16.5m-16.5 5.25h16.5"></path></svg></button></div></div></div></div></div><div style="top:0" class="fixed inset-0 bg-black/25 backdrop-blur-sm h-screen transition-opacity delay-100 pointer-events-none opacity-0"></div></nav><div class="relative mx-auto max-w-[1192px] max-xl:px-4 flex flex-col gap-12 md:gap-20 lg:pt-20"><section class="pb-10 md:pb-20 flex flex-col lg:flex-row gap-4 relative border-b border-stroke-primary" style="view-transition-name:none"><div class="max-w-[388px] pr-6 flex flex-col gap-6 grow lg:sticky-sidebar"><div class="flex flex-col gap-3"><button class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-sm-emphasis h-[38px] px-4 py-2 self-start"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block rotate-180 size-4"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg><div class="hidden md:flex absolute whitespace-nowrap items-center gap-2 top-0 text-xs text-white px-3 py-2 bg-surface-invert rounded-lg pointer-events-none translate-y-[-40px] transition opacity-0 group-hover/button:opacity-100">All posts<kbd class="flex items-center justify-center uppercase hs-5 text-[10px] px-1 rounded border border-stroke-invert text-content-secondary-invert">Esc</kbd></div></button></div><div class="flex flex-col gap-8 max-lg:hidden"><ul class="flex flex-col text-body-sm"><li class="flex flex-col gap-3 relative group"><a class="block flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#content-top">Customers over control: how we measure On-call reliability</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#how-we-frame-on-call-reliability">How we frame On-call reliability</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#alert-ingestion-measuring-what-customers-feel">Alert ingestion: measuring what customers feel</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#third-party-dependencies-when-not-our-fault-isnt-good-enough">Third-party dependencies: when “not our fault” isn't good enough</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#user-configured-delays-measuring-the-bits-that-are-hard-to-measure">User-configured delays: measuring the bits that are hard to measure</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#reliability-is-a-customer-experience-problem">Reliability is a customer experience problem</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">Customers over control: how we measure On-call reliability</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/mike-fisher">Mike Fisher</a></span></div><div class="text-body-sm text-content-secondary">May 28, 2026<span> — <!-- -->12 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="2000" height="1125" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-customers-over-control" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=60&q=75 60w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=64&q=75 64w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=96&q=75 96w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=128&q=75 128w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75 256w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=384&q=75 384w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=640&q=75 640w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=750&q=75 750w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=828&q=75 828w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1080&q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1200&q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1920&q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=2048&q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fdaf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class=""></p><p class="">Our On-call product has a lot of great features: configuring <a href="https://docs.incident.io/on-call/escalation-paths#smart-escalation-paths" target="_blank" rel="noopener noreferrer" class="">escalation paths</a>, viewing <a href="https://docs.incident.io/on-call/building-schedules#building-schedules" target="_blank" rel="noopener noreferrer" class="">rotas and schedules</a>, <a href="https://docs.incident.io/on-call/responder-guide#3-request-cover-and-create-overrides" target="_blank" rel="noopener noreferrer" class="">requesting cover</a>, etc. However, when framing its reliability, we reduce it down to two critical pieces of functionality:</p><ol><li>Ingesting <a href="https://docs.incident.io/on-call/getting-started#4-creating-incidents-from-alerts" target="_blank" rel="noopener noreferrer" class="">alerts</a>. An alert is a message we receive from a customer’s observability tooling to tell us that they think something is wrong and needs attention.</li><li>Sending timely <a href="https://docs.incident.io/on-call/notifications" target="_blank" rel="noopener noreferrer" class="">notifications</a> to on-call responders so that they can investigate.</li></ol><p class="">It’s not that we’re happy if only these parts are working, but they are the most important parts.</p><p class="">In this post, I'll go into more detail on how we think about their reliability. Specifically, I want to talk about how we put <em>customers</em> at the centre of our reliability thinking. It’s easy to think about reliability from a purely technical perspective, especially for engineers. A customer-driven approach is in the DNA of incident.io, and hopefully I can use this post to show how it improves outcomes all round.</p><p class="">This post assumes knowledge of Service Level Objectives. The Google SRE book is the oft-cited bible, and their <a href="https://sre.google/sre-book/service-level-objectives/" target="_blank" rel="noopener noreferrer" class="">intro</a> is pretty good, but I find the rest of it quite a slog, so here’s the gist:</p><ul><li><strong>Service Level Indicator (SLI):</strong> a quantitative measure of how the service is actually behaving (e.g. latency, error rate, availability) - the raw signal.</li><li><strong>Service Level Objective (SLO)</strong>: a target we set for an SLI internally (e.g. "99.9% availability over 30 days") - what "good" looks like.</li><li><strong>Service Level Agreement (SLA)</strong>: a formal, often contractual commitment to customers based on SLOs, with consequences (e.g. service credits) if we miss it.</li></ul><h2 id="how-we-frame-on-call-reliability" class=""><a class="heading-link" href="#how-we-frame-on-call-reliability"><span class="icon icon-link"></span></a>How we frame On-call reliability</h2><p class="">We model the reliability of the On-call product using two SLIs that cover the two main functions above:</p><ol><li><strong>Alert ingestion availability</strong>: a classic HTTP API availability SLI; what proportion of requests we successfully process.</li><li><strong>Notification delivery latency <5m</strong>: the proportion of notifications we dispatch “on time”.</li></ol><p class="">Internally, we target a 99.99% monthly SLO for both, with an almost perfect record over the last 12 months:</p><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/89d8f323458ce257b5960f00939f54d211346b09-2048x488.png?q=85&auto=format" loading="lazy" width="2048" height="488" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/89d8f323458ce257b5960f00939f54d211346b09-2048x488.png?w=2000&q=80&fit=max&auto=format"/></span><figcaption class="text-sm text-gray-500 text-center font-normal">Alert ingestion availability SLI</figcaption></figure><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/26bbecfab709cbb594b6fdaa18e7865950d7251f-2048x482.png?q=85&auto=format" loading="lazy" width="2048" height="482" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/26bbecfab709cbb594b6fdaa18e7865950d7251f-2048x482.png?w=2000&q=80&fit=max&auto=format"/></span><figcaption class="text-sm text-gray-500 text-center font-normal">Notification delivery latency SLI</figcaption></figure><p class="">Notifications were delayed in October 2025 by an AWS outage. We <a href="https://incident.io/blog/service-disruption-october-20th-2025#on-call-notifications-were-delayed" target="_blank" rel="noopener noreferrer" class="">learned from this and made improvements</a>, and there’s more on this later in the post.</p><p class="">Our platform is architected with reliability at its core. This is a simplified diagram to illustrate my point - there are many more components, and all of them are replicated:</p><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/2690621cac9e35fea5cb3172d9b9108a14e639d8-2048x601.png?q=85&auto=format" loading="lazy" width="2048" height="601" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/2690621cac9e35fea5cb3172d9b9108a14e639d8-2048x601.png?w=2000&q=80&fit=max&auto=format"/></span><figcaption class="text-sm text-gray-500 text-center font-normal">Simplified architecture diagram</figcaption></figure><ul><li>We use a lightweight ingestion layer to durably write alerts to a queue (<code>web-alerts</code>).</li><li>An async system of message producers and subscribers then applies routing configuration and sends notifications, so we never drop work (<code>worker-on-call</code>).</li><li>All of this runs on dedicated infrastructure, isolated from the rest of the platform.</li></ul><p class="">So far, this all seems pretty simple! However, we don’t have to poke at those SLI definitions much before we unearth some complexity.</p><h2 id="alert-ingestion-measuring-what-customers-feel" class=""><a class="heading-link" href="#alert-ingestion-measuring-what-customers-feel"><span class="icon icon-link"></span></a>Alert ingestion: measuring what customers feel</h2><p class="">I introduced this SLI as “a classic HTTP API availability SLI”:</p><pre class="refractor language-tsx"><code class="language-tsx"><span class="token number">1</span> <span class="token operator">-</span> 5xx responses <span class="token operator">/</span> total responses
|
||
</code></pre><p class="">We observe responses at the point closest to the customer that we can, which for us is a GCP load balancer. Requests have a few hops to make between the load balancer and our application layer, and we want to make sure the SLI covers all of that. If we misconfigure our load balancer and route requests to the wrong place, application-level metrics will show low error rates because there are no requests to return errors for!</p><p class="">We alert on per-request error rates at this layer and proactively investigate. That means whenever a transient network blip occurs, one of us wakes up and checks everything is OK. This happens very rarely and, in the vast majority of cases, a self-healing system quickly takes care of it.</p><p class="">There are multiple components covered by our alerting that we’re not directly in control of. For example, the load balancer and Kubernetes control plane are operated by GCP. Measuring and alerting like this has helped us identify and fix issues that are “outside” of our stack but that impact alert ingestion.</p><p class="">When we frame the reliability of alert ingestion, we don’t want to include this “noise” in the signal. What we actually measure is <code>good minutes / total minutes</code>:</p><ol><li>Slice the month up into minutes.</li><li>Measure the error rate for each minute.</li><li>“Good” minutes have an error rate <10%.</li></ol><p class="">This approach means that short-lived, self-healing blips are considered part of the norm. When the SLI is <100%, customers have been meaningfully impacted. It also encourages customers to ensure that their alert dispatching systems are designed with this level of fault tolerance in mind, for example, by using retries with backoff. We hold ourselves to a high standard, but this realistic view of complex systems is how we maximise our chances of ingesting alerts.</p><h2 id="third-party-dependencies-when-not-our-fault-isnt-good-enough" class=""><a class="heading-link" href="#third-party-dependencies-when-not-our-fault-isnt-good-enough"><span class="icon icon-link"></span></a>Third-party dependencies: when “not our fault” isn't good enough</h2><p class="">Now let's poke at notification delivery latency. We target dispatching notifications within 5 minutes of ingesting an alert — but when does the clock actually stop?</p><p class="">The easy answer: when we hand the notification off to a provider like Twilio or APNs. If they're degraded, that's not our fault. Right?</p><p class="">It’s easy to fall into debating “whose fault should this be” when thinking about dependencies between systems.</p><p class=""><strong>We focus on customer experience — how do we make sure you get paged?</strong></p><p class="">For SMS and phone calls, we run two telecom providers active-active. If one can't dispatch, we try the other. This is exactly the gap we closed after missing our SLO in October 2025, when our sole telecom provider was caught up in the <a href="https://incident.io/blog/service-disruption-october-20th-2025#on-call-notifications-were-delayed" target="_blank" rel="noopener noreferrer" class="">AWS outage</a>. (This gap was actually a known risk and we had work planned, but it bit us before we got to it.)</p><p class="">Some providers are monolithic — there's only one APNs API for iOS push notifications, so we can't run redundancy ourselves. Instead, the product nudges users to layer multiple notification methods (push <em>and</em> SMS <em>and</em> phone), so we always have another way to reach them.</p><p class="">So "dispatched on time" means <strong>acknowledged by any provider within 5 minutes</strong>. We own redundancy on our side; we encourage it on the customer's side. That combination is what makes a notification reliable.</p><h2 id="user-configured-delays-measuring-the-bits-that-are-hard-to-measure" class=""><a class="heading-link" href="#user-configured-delays-measuring-the-bits-that-are-hard-to-measure"><span class="icon icon-link"></span></a>User-configured delays: measuring the bits that are hard to measure</h2><p class="">Our notification delivery latency SLO measures the time it takes for a notification to be delivered from the moment an alert is ingested at the edge. However, our On-call product supports a bunch of different ways for customers to introduce “delay” into the escalation path:</p><ul><li>If something happens overnight, isn’t important enough to wake someone up, but does need looking at, you can <a href="https://docs.incident.io/on-call/escalation-paths#delay-escalation" target="_blank" rel="noopener noreferrer" class="">delay an escalation until working hours begin</a>.</li><li>If you configure <a href="https://docs.incident.io/alerts/escalations-from-alerts#grouping-alerts" target="_blank" rel="noopener noreferrer" class="">alert grouping</a>, we’ll wait a little bit before notifying you, so that we have a window to check for duplicate alerts. This allows us to only notify a user once when many alerts come in for the same reason.</li></ul><p class="">My favourite - users can define delays in their <a href="https://docs.incident.io/on-call/notifications#on-call-notifications-and-preferences" target="_blank" rel="noopener noreferrer" class="">notification rules</a>. Here are mine:</p><figure class=""><span class="relative overflow-hidden block align-top"><img alt="" data-zoom-src="https://cdn.sanity.io/images/oqy5aexb/production/ceb36122707041beb4a469fbb92627080e72d25c-1140x528.png?q=85&auto=format" loading="lazy" width="1140" height="528" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" src="https://cdn.sanity.io/images/oqy5aexb/production/ceb36122707041beb4a469fbb92627080e72d25c-1140x528.png?w=2000&q=80&fit=max&auto=format"/></span><figcaption class="text-sm text-gray-500 text-center font-normal">Mike's notification rules</figcaption></figure><ol><li>Whenever I’m being paged, I immediately get a push notification and SMS. Having two methods gives me some redundancy. I get notified on my smartwatch, which has a good chance of waking me up, and a low chance of waking my wife up.</li><li>After 2 minutes I get a phone call. This is another layer of redundancy, both in notification methods, and for if I accidentally go back to sleep after the first round of notifications. This has a high chance of waking me up properly, but will also probably wake up my wife.</li></ol><p class="">Being able to layer up notification methods based on how “disruptive” they are is a really useful tool. It adds up to a significant quality of life improvement in my house over a week of being on call!</p><p class="">From the moment an alert is ingested, <a href="https://incident.io" target="_blank" rel="noopener noreferrer" class="">incident.io</a> owes me some notifications immediately, and some a few minutes later (redundancy is the exception, not the rule). If there’s something wrong with our system and notifications are delayed, it’s easy to detect against the immediate notifications. It’s tricky for us to measure the latency of any that include intentional delay - it’s been intentionally latent. The system hasn’t been designed to be observed in this way.</p><p class="">The simplest option here would be to say that we only care about the reliability of “immediate” notifications. They’re the ones that matter most, right? My notification settings are cute, but I should be getting up when I receive the first one; the rest is on me.</p><p class="">We disagree! In the previous section we covered the best practice of having multiple notification methods set up for redundancy. This “retry with backoff” approach is another form of redundancy that we encourage. If my watch doesn’t wake me up, and I don’t get my phone call until 20 minutes later due to an issue in incident.io’s notification systems, and now things are really on fire, that’s not good enough.</p><p class="">The excuse that this is hard for us to measure doesn’t pass the “red face test”. We’d be embarrassed to tell a customer that a delayed notification wasn’t our fault, because <em>they</em> introduced a delay, when we’re the ones that told them that this is best practice!</p><p class="">Calculating notification delivery latency then looks like:</p><ol><li>Pick a start time - usually when an alert is ingested, but there’s other cases like manual escalations.</li><li>Pick an end time - the first time we get an acknowledgement from any of our notification providers.</li><li>Calculate “configured delays” - sum up all the different ways you could have delayed the notification on purpose (there’s a lot and it’s some truly spectacular BigQuery SQL).</li><li><code>latency = end time - start time - configured delays</code></li></ol><p class="">Any time between start and end that wasn’t intentionally introduced is our processing time and should be as fast as possible.</p><h2 id="reliability-is-a-customer-experience-problem" class=""><a class="heading-link" href="#reliability-is-a-customer-experience-problem"><span class="icon icon-link"></span></a>Reliability is a customer experience problem</h2><p class="">Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers.</p><p class="">In all three scenarios above, this produces the best outcomes:</p><ul><li>Instead of focussing on our API being “up”, we instead have to think about maximising the chance an alert is received and ingested successfully.</li><li>Instead of saying “that’s not in our control” when a third-party dependency is degraded, we instead proactively assume they will go down, and design a system specifically to cope with it.</li><li>Instead of saying “ugh, that’s going to be really hard to measure”, we embrace the complexity, deliver a better experience, and ensure our customers don’t have to pay the price.</li></ul><p class="">In a world of metrics and uptime graphs, it’s easy to get sucked into narrowly measuring whether an individual component is ”up”, and forget that it’s a key part of a customer experience.</p><p class="">Customer outcomes matter more than any individual piece of the machine, and we aim to always build and measure our platform with that in mind.</p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 10-1.4-3.3.5-6.6 1-10 1.4-93.9 14-177.3 48.2-67.9 169.9C220.6 589.1 265.1 437.8 288 361.1c22.9 76.7 49.2 222.5 185.6 103.4 102.4-103.4 28.1-156-65.8-169.9-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3 64.1 7.1 133.6-15.1 153.2-80.7C566.9 194 576 75 576 58.4s-3.3-44.7-21.6-52.9c-15.8-7.1-40-14.9-103.2 29.8C385.1 81.9 314.1 176.4 288 227.1"></path></svg></button><button title="LinkedIn" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 1.43C0 .648.664 0 1.484 0h17.032C19.336 0 20 .64 20 1.43v17.14c0 .782-.664 1.43-1.484 1.43H1.484C.664 20 0 19.36 0 18.57z"></path><path fill="#fff" d="M6.078 16.734v-9H3.086v9zM4.586 6.5c1.04 0 1.688-.687 1.688-1.555-.016-.883-.649-1.554-1.664-1.554-1.024 0-1.696.672-1.696 1.562 0 .86.649 1.555 1.656 1.555h.016zm3.149 10.234h2.992V11.72c0-.274.023-.547.101-.735.211-.53.703-1.093 1.532-1.093 1.085 0 1.515.828 1.515 2.03v4.821h3v-5.156c0-2.766-1.476-4.063-3.437-4.063a2.98 2.98 0 0 0-2.72 1.524h.017V7.734h-3c.039.844 0 9 0 9"></path></svg></button><button title="X" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M15.751.729h3.067l-6.7 7.766L20 19.062h-6.172l-4.833-6.409-5.531 6.41H.394l7.167-8.307L0 .729h6.328l4.37 5.858zm-1.076 16.472h1.7L5.404 2.493H3.58z"></path></svg></button><button title="Reddit" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 256C0 114.6 114.6 0 256 0s256 114.6 256 256-114.6 256-256 256H37.1c-13.7 0-20.5-16.5-10.9-26.2L75 437C28.7 390.7 0 326.7 0 256m349.6-102.4c23.6 0 42.7-19.1 42.7-42.7s-19.1-42.7-42.7-42.7c-20.6 0-37.8 14.6-41.8 34-34.5 3.7-61.4 33-61.4 68.4v.2c-37.5 1.6-71.8 12.3-99 29.1-10.1-7.8-22.8-12.5-36.5-12.5-33 0-59.8 26.8-59.8 59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></button></div></div><div class="p-8 bg-white border border-stroke-primary rounded-lg flex flex-col gap-4 flame-background lg:flex-row"><div class="flex-1 flex flex-col gap-4 justify-between flex-grow items-center lg:flex-row"><div class="flex gap-4 items-center"><span class="relative overflow-hidden block align-top w-25 h-25 rounded-full object-cover ring-1 ring-inset ring-black/10"><img alt="Picture of Mike Fisher" loading="lazy" width="250" height="250" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F03534500cc455a88eb475ec447557953e2db55c7-512x512.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F03534500cc455a88eb475ec447557953e2db55c7-512x512.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=640&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F03534500cc455a88eb475ec447557953e2db55c7-512x512.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=640&q=75"/></span><div class="text-pretty"><div class="text-content-primary text-body-emphasis">Mike Fisher</div><div class="text-alarmalade-600 text-body-xs">Product Engineer</div></div></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[41px] px-4 py-2 max-sm:w-full" href="/blog/author/mike-fisher">View more<!-- --> <span class="hidden sm:inline">from <!-- -->Mike</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">See related articles</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="96c39cdc-e0c8-4ab5-833a-a0b3ddcfb262" class="group flex flex-col" href="/blog/introducing-investigations-powered-by-nexus"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&_img]:transition-all [&_img]:rounded-lg group-hover:[&_img]:rounded"><img alt="Introducing Investigations, powered by Nexus." loading="lazy" width="2400" height="1285" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ffe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ffe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Introducing Investigations, powered by Nexus.</h3><p class="text-body-sm line-clamp-2">Today we're launching Investigations: agentic root cause analysis that starts the moment you're paged, figures out what broke and why, and works with your team through to resolution. Here's what we built, what's powering it, and why it took some time to get right.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Pete Hamilton" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=128&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Pete Hamilton</span></span></div><div class="text-body-sm text-content-secondary">August 5, 2026</div></div></div></a><a id="651de2c6-9c54-4c87-9ddd-0a7f5a01f0ad" class="group flex flex-col" href="/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&_img]:transition-all [&_img]:rounded-lg group-hover:[&_img]:rounded"><img alt="Fact-checking PagerDuty's Opsgenie alternatives comparison table" loading="lazy" width="2400" height="1285" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ff159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ff159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Fact-checking PagerDuty's Opsgenie alternatives comparison table</h3><p class="text-body-sm line-clamp-2">PagerDuty published a new comparison table about incident.io. Once again, it describes a product we don't recognize. So once again, we're correcting the record, row by row, with receipts.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Tom Wentworth" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=128&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Tom Wentworth</span></span></div><div class="text-body-sm text-content-secondary">July 28, 2026</div></div></div></a><a id="9a857ba5-4802-4914-824c-4d39edf3d2bc" class="group flex flex-col" href="/blog/introducing-the-opsgenie-rescue-program"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&_img]:transition-all [&_img]:rounded-lg group-hover:[&_img]:rounded"><img alt="Your genie is vanishing: introducing the Opsgenie rescue program" loading="lazy" width="2000" height="1125" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=2048&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Your genie is vanishing: introducing the Opsgenie rescue program</h3><p class="text-body-sm line-clamp-2">Today, we're launching the Opsgenie Rescue Program to make that landing soft: simplified migration and free overlap so you never pay two vendors at once.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Tom Wentworth" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=128&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=256&q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Tom Wentworth</span></span></div><div class="text-body-sm text-content-secondary">July 9, 2026</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></section><hr class="h-px w-full border-stroke-primary dark:border-stroke-invert max-w-[1192px] mx-auto"/><section class=""><div class="mx-auto flex flex-col gap-3 items-center text-center mb-10"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 246 151" class="w-[96px] sm:w-[246px]"><g fill="#E4D9C8" clip-path="url(#server-racks_svg__a)"><path d="M64.585 70.707c0-2.056-.082-3.562.024-5.051.103-1.436-.6-1.805-1.861-1.941a65 65 0 0 1-7.613-1.077c-3.706-.858-5.644-2.95-5.676-6.699-.058-6.805.239-13.615.449-20.422.058-1.908.982-3.522 2.753-4.233 2.345-.941 4.79-2.126 7.238-2.24 18.487-.86 36.98-1.648 55.481-2.117 11.857-.3 23.731-.09 35.595.054a57 57 0 0 1 9.753 1.07c4.438.833 6.258 2.847 6.862 7.275.842 6.162 1.19 12.354.082 18.52-1.066 5.937-3.995 8.578-10.004 9.166-1.849.18-3.713.194-5.57.283-2.641.128-2.717.233-2.193 3.277.811.066 1.674.146 2.538.205 1.855.127 3.719.177 5.566.373 7.408.788 9.507 2.64 10.162 10.009.495 5.104.571 10.24.228 15.357-.499 6.596-3.609 9.422-10.143 10.138-3.423.375-6.867.55-10.527.834l.252 4.773c.904.089 1.755.16 2.605.257 3.426.404 6.88.656 10.267 1.276 3.231.59 5.469 2.576 6.018 5.942 1.088 6.676 1.473 13.391.219 20.086-1.048 5.591-4.045 8.412-9.78 8.719-7.337.394-14.688.47-22.035.565-20.19.259-40.38.518-60.57.638-5.216.031-10.436-.425-15.652-.715a22.4 22.4 0 0 1-3.668-.575c-4.525-1.023-6.462-3.047-6.5-7.718-.053-6.454.272-12.911.478-19.365.068-2.122 1.05-3.869 3.03-4.626 2.92-1.121 5.95-1.953 9.486-3.083l.563-4.066c-2.14-.331-4.057-.545-5.937-.936-4.235-.88-6.258-2.95-6.376-7.261-.179-6.54-.028-13.09.036-19.637.02-2.116.97-3.888 2.945-4.679a57 57 0 0 1 7.496-2.328c1.145-.282 2.418-.048 3.98-.048m44.498 26.886v-.361c3.006 0 6.014.073 9.018-.013q18.975-.54 37.945-1.17c3.85-.129 4.805-.875 4.939-4.7.17-4.846-.075-9.708-.159-14.562-.03-1.658-.782-2.612-2.57-2.684-1.676-.068-3.343-.377-5.019-.44-20.993-.78-41.932.383-62.865 1.777q-16.68 1.11-33.377 1.992c-1.774.096-2.039 1-1.95 2.406.344 5.476.702 10.946 1.01 16.421.107 1.895 1.158 2.659 2.918 2.678 7.868.085 15.744.4 23.606.176 8.842-.255 17.67-.993 26.504-1.52m-3.848 17.2-.011.352c-6.008.319-12.016.691-18.03.941q-15.382.639-30.772 1.117c-1.843.053-2.273.911-2.207 2.482.212 5.126.382 10.256.603 15.382.13 3.064.388 3.552 3.583 3.706 7.596.368 15.206.751 22.809.65 15.132-.2 30.259-.767 45.39-1.095 9.469-.205 18.943-.217 28.412-.386 3.548-.064 4.589-.837 4.793-4.285.292-4.929.178-9.883.21-14.826.012-1.662-.765-2.628-2.522-2.769-1.939-.155-3.866-.581-5.804-.613-15.485-.257-30.969-.447-46.454-.656m.038-81.623-.009.412c-5.127.256-10.253.547-15.382.76-10.875.452-21.75.908-32.63 1.244-1.821.056-2.617.56-2.533 2.416.229 5.038.39 10.079.598 15.118.143 3.469.346 3.918 3.783 4.084 7.51.362 15.035.718 22.548.616 14.691-.2 29.376-.763 44.066-1.083 9.912-.217 19.828-.248 29.74-.416 3.677-.062 4.643-.783 4.884-4.472.305-4.664.291-9.357.207-14.036-.053-2.83-.368-3.002-3.272-3.453a31 31 0 0 0-4.219-.46q-23.889-.397-47.781-.73m34.918 70.226-71.115 2.452.699 4.303 70.15-2.374zM71.847 70.004l69.494-3.832q.182-.503.26-1.032-.016-.9-.156-1.79l-70.394.867c.192 1.914.334 3.403.5 4.891q.106.462.294.896z"></path><path d="M86.987 89.137c-4.978.235-11.428.551-17.88.834-1.144.05-2.415.254-3.406-.151-.893-.366-1.921-1.399-2.067-2.275-.115-.69.869-2.023 1.64-2.298a17.7 17.7 0 0 1 5.194-.918q19.227-.75 38.46-1.35a21.3 21.3 0 0 1 3.698.25c1.445.208 2.544 1.01 2.609 2.555s-1.004 2.499-2.399 2.76c-1.821.35-3.669.54-5.524.567-6.282.067-12.565.026-20.325.026M153.008 88.199a3.404 3.404 0 0 1-3.32-3.416c.074-2.035 1.458-3.543 3.218-3.509a3.72 3.72 0 0 1 3.509 3.606 3.373 3.373 0 0 1-3.407 3.319M141.657 88.559a3.414 3.414 0 0 1-3.403-3.347c-.019-1.875 1.177-2.952 3.26-2.938 2.153.013 3.504 1.246 3.436 3.136a3.315 3.315 0 0 1-3.293 3.148M128.268 82.723a3.27 3.27 0 0 1 3.137 2.968 2.86 2.86 0 0 1-.907 2.118 2.86 2.86 0 0 1-2.176.758 2.95 2.95 0 0 1-2.801-2.94 2.74 2.74 0 0 1 .749-2.043 2.75 2.75 0 0 1 1.998-.861M87.676 130.021h-19.35q-1.591.05-3.179-.069c-1.452-.156-2.566-.86-2.632-2.465-.06-1.486.95-2.276 2.254-2.539a26 26 0 0 1 4.727-.599q19.49-.294 38.979-.466c1.14-.011 2.427-.064 3.382.422.962.489 2.188 1.612 2.206 2.481.019.879-1.14 2.071-2.079 2.6-.926.522-2.222.51-3.357.517-6.984.041-13.967.02-20.948.02zM151.787 123.145a3.65 3.65 0 0 1 3.615 3.514 3.375 3.375 0 0 1-3.115 3.372 3.38 3.38 0 0 1-3.551-3.2c-.06-1.981 1.311-3.637 3.051-3.686M137.269 126.814c-.026-1.853 1.215-2.999 3.224-2.977 2.127.025 3.489 1.271 3.435 3.146a3.283 3.283 0 0 1-3.26 3.148 3.4 3.4 0 0 1-3.399-3.317M127.531 129.834a2.91 2.91 0 0 1-3.004-2.959 2.8 2.8 0 0 1 .192-1.087 2.802 2.802 0 0 1 2.587-1.784 3.305 3.305 0 0 1 3.067 3.025 2.77 2.77 0 0 1-.828 2.003 2.776 2.776 0 0 1-2.014.802"></path></g><g fill="#E4D9C8" clip-path="url(#server-racks_svg__b)"><path d="M155.218 63.963c1.78-1.028 3.043-1.853 4.386-2.505 1.294-.629 1.263-1.422.75-2.582a65 65 0 0 1-2.874-7.132c-1.109-3.639-.267-6.362 2.964-8.265 5.864-3.453 11.911-6.6 17.91-9.822 1.681-.903 3.541-.91 5.042.268 1.988 1.56 4.237 3.085 5.56 5.148 9.987 15.58 19.917 31.202 29.573 46.99 6.188 10.118 11.944 20.506 17.752 30.853a57 57 0 0 1 3.948 8.981c1.498 4.26.664 6.843-2.868 9.58-4.916 3.81-10.104 7.208-15.998 9.331-5.674 2.045-9.426.829-12.94-4.081-1.08-1.51-2.024-3.118-3.031-4.682-1.431-2.223-1.56-2.236-3.933-.261.348.736.71 1.523 1.091 2.301.818 1.67 1.706 3.309 2.461 5.007 3.02 6.809 2.465 9.553-3.588 13.804a94 94 0 0 1-13.186 7.877c-5.961 2.865-9.964 1.586-13.851-3.715-2.036-2.777-3.91-5.672-5.985-8.7-1.337.868-2.558 1.66-4.008 2.605.375.827.739 1.599 1.079 2.385 1.363 3.168 2.872 6.286 4.029 9.529 1.105 3.092.504 6.024-2.137 8.182-5.237 4.281-10.86 7.972-17.285 10.233-5.366 1.888-9.308.703-12.442-4.11-4.009-6.157-7.751-12.485-11.506-18.801-10.32-17.354-20.639-34.71-30.838-52.136-2.634-4.501-4.85-9.25-7.206-13.912a22.3 22.3 0 0 1-1.336-3.465c-1.377-4.43-.592-7.119 3.434-9.488 5.562-3.272 11.317-6.22 17.01-9.268 1.871-1.002 3.875-1.025 5.521.312 2.43 1.968 4.666 4.176 7.413 6.673l3.802-1.546c-.784-2.019-1.556-3.786-2.158-5.61-1.355-4.107-.574-6.894 3.1-9.152 5.575-3.424 11.324-6.57 17.024-9.787 1.843-1.04 3.853-1.105 5.525.211a57 57 0 0 1 5.764 5.328c.817.85 1.251 2.07 2.032 3.422m-1.036 51.979.313-.181c1.503 2.604 2.944 5.245 4.52 7.804a7868 7868 0 0 0 19.986 32.277c2.036 3.269 3.161 3.723 6.54 1.927 4.282-2.276 8.37-4.919 12.531-7.419 1.421-.855 1.872-1.983 1.04-3.568-.779-1.485-1.345-3.084-2.129-4.567-9.82-18.571-21.297-36.122-32.971-53.554a2405 2405 0 0 1-18.413-27.91c-.971-1.488-1.886-1.265-3.059-.485-4.571 3.036-9.129 6.081-13.716 9.086-1.588 1.04-1.724 2.331-.86 3.865 3.86 6.857 7.525 13.835 11.65 20.532 4.641 7.53 9.694 14.806 14.568 22.193m-16.819 5.268-.311.166c-3.28-5.043-6.606-10.06-9.83-15.144a2962 2962 0 0 1-16.352-26.09c-.968-1.57-1.926-1.513-3.254-.671-4.333 2.747-8.69 5.459-13.02 8.213-2.588 1.646-2.882 2.112-1.418 4.956 3.48 6.762 6.953 13.545 10.842 20.078 7.739 13.005 15.794 25.822 23.643 38.762 4.913 8.098 9.659 16.296 14.541 24.412 1.829 3.041 3.019 3.556 6.107 2.009 4.415-2.212 8.648-4.788 12.945-7.231 1.445-.821 1.893-1.977 1.137-3.569-.835-1.757-1.43-3.639-2.371-5.333-7.52-13.539-15.098-27.044-22.659-40.559zm70.707-40.779-.362.198c-2.785-4.312-5.6-8.605-8.349-12.941-5.829-9.193-11.661-18.383-17.392-27.636-.96-1.55-1.794-1.987-3.359-.986-4.249 2.717-8.534 5.377-12.794 8.077-2.932 1.858-3.22 2.259-1.645 5.318 3.442 6.685 6.896 13.38 10.741 19.835 7.518 12.623 15.349 25.06 22.971 37.621 5.143 8.476 10.128 17.047 15.23 25.548 1.892 3.153 3 3.629 6.315 1.993 4.191-2.068 8.249-4.427 12.259-6.839 2.424-1.461 2.415-1.819 1.354-4.56a31 31 0 0 0-1.711-3.883 18099 18099 0 0 0-23.258-41.745m-43.359 65.353-37.682-60.362-3.376 2.757 37.131 59.565zM159.457 69.9l38.066 58.268q.526-.094 1.023-.291a13 13 0 0 0 1.472-1.03l-35.947-60.53c-1.561 1.124-2.78 1.99-3.986 2.879q-.347.322-.628.703"></path><path d="M150.457 92.578c-2.692-4.194-6.191-9.622-9.662-15.068-.615-.966-1.428-1.964-1.573-3.025-.129-.957.251-2.363.937-2.927.541-.445 2.187-.26 2.811.271a17.7 17.7 0 0 1 3.391 4.039A4854 4854 0 0 1 166.76 108.5a21.3 21.3 0 0 1 1.634 3.328c.542 1.355.397 2.707-.909 3.536s-2.666.381-3.591-.696a32 32 0 0 1-3.252-4.501c-3.199-5.407-6.305-10.869-10.185-17.59M184.28 149.285a3.4 3.4 0 0 1 1.298-4.584c1.799-.952 3.797-.508 4.648 1.033a3.717 3.717 0 0 1-1.369 4.842 3.37 3.37 0 0 1-4.577-1.291M178.294 139.634a3.417 3.417 0 0 1 1.196-4.62c1.614-.953 3.145-.457 4.175 1.355 1.065 1.871.673 3.657-.999 4.543a3.31 3.31 0 0 1-4.372-1.278M176.653 125.122a3.27 3.27 0 0 1-1.002 4.201 2.85 2.85 0 0 1-2.288.273 2.86 2.86 0 0 1-1.744-1.506 2.95 2.95 0 0 1 1.145-3.896 2.76 2.76 0 0 1 3.15.098c.3.224.552.506.739.83M186.448 73.394l-9.544-16.53c-.532-.921-1.097-1.819-1.591-2.756-.721-1.368-.93-2.801.481-3.807 1.576-1.122 2.881-.221 3.899 1.011a32 32 0 0 1 2.794 3.866 6645 6645 0 0 1 18.701 31.457c.85 1.44 1.751 2.946 2.124 4.54a4.12 4.12 0 0 1-.831 3.278c-1.052 1.098-2.52.558-3.536-.47a14 14 0 0 1-2.086-2.716c-3.482-5.951-6.912-11.932-10.36-17.903zM218.587 129.118a3.33 3.33 0 0 1 1.119-4.637c1.726-1.001 3.831-.586 4.695.927a3.713 3.713 0 0 1-1.16 4.722 3.33 3.33 0 0 1-3.748-.054 3.3 3.3 0 0 1-.906-.958M212.767 119.233a3.34 3.34 0 0 1-.409-2.529 3.34 3.34 0 0 1 1.498-2.077c1.601-.985 3.196-.519 4.197 1.232 1.063 1.859.697 3.653-.93 4.565a3.235 3.235 0 0 1-4.356-1.191M206.259 107.429a2.89 2.89 0 0 1 1.472-3.95c1.466-.588 2.78-.347 3.604 1.132a3.167 3.167 0 0 1-1.339 4.267 2.836 2.836 0 0 1-3.737-1.449"></path></g><path fill="#E4D9C8" d="M153.387 37.918c-.642.435-1.268.644-2.099.39-2.077-.636-4.188-1.16-6.288-1.721-.362-.097-.733-.152-1.24-.254.017.398.018.702.046 1.003q.151.977.186 1.965c-.034 1.143-.887 1.686-1.964 1.291a6.6 6.6 0 0 1-1.13-.59 66 66 0 0 1-9.969-7.292c-.604-.544-1.137-1.133-1.196-1.976.684-1.128 1.694-1.179 2.767-.912 1.184.295 2.352.657 3.669 1.028-.194-1.042-.355-2.004-.558-2.957-.122-.57-.289-1.165.244-1.576.593-.458 1.26-.33 1.87.029 1.309.766 2.609 1.547 3.91 2.326 2.6 1.56 5.208 3.105 7.792 4.69q1.576.952 3.028 2.082c.41.324.634.883.941 1.335zM168.257 2.815c.757.17 1.338.483 1.721 1.263.958 1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? Book a call with one of our experts today.</p></div><div class="flex gap-4 flex-col lg:flex-row lg:gap-4"><div class="basis-1/2"><img alt="Signup image" loading="lazy" width="1176" height="641" decoding="async" data-nimg="1" class="w-full h-full object-cover rounded-lg" style="color:transparent" srcSet="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&w=1200&q=75 1x, /_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&w=3840&q=75 2x" src="/_next/image?url=%2F_next%2Fstatic%2Fimmutable%2Fmedia%2Fsignup-image.1f5nktjcty_re.png&w=3840&q=75"/></div><div class="basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6"><div class="grow"><h3 class="text-body-emphasis mb-2">We’d love to talk to you about</h3><ul class="flex flex-col gap-2 text-body-serif grow"><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>All-in-one incident management</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>How we work for the whole organization</li></ul></div><div class="flex justify-between items-center"><div class="w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap"><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-alarmalade-500 text-content-invert hover:bg-alarmalade-600 active:bg-alarmalade-700 text-body-emphasis h-[49px] px-5 py-3" id="homepage-signup-card-request-a-demo" href="/demo">Get a demo</a><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[49px] px-5 py-3" id="homepage-signup-card-sign-up" href="/free-trial">Get started for free</a></div><div class="-space-x-1 hidden md:flex"><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Rory Malcolm" loading="lazy" width="3024" height="4032" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=3840&q=75"/></span><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Lucy Jennings" loading="lazy" width="800" height="800" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800.jpg%3Frect%3D263%2C175%2C351%2C341%26w%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=828&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800.jpg%3Frect%3D263%2C175%2C351%2C341%26w%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800.jpg%3Frect%3D263%2C175%2C351%2C341%26w%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1920&q=75"/></span><span class="relative overflow-hidden block align-top size-10 rounded-full border-2 border-surface-secondary"><img alt="Eryn Carman" loading="lazy" width="943" height="943" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1080&q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1920&q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&w=1920&q=75"/></span></div></div></div></div></section><footer class="grid grid-cols-2 gap-x-4 gap-y-8 md:grid-cols-4 pb-6 lg:pb-14 lg:pt-20 text-content-primary"><div class="flex flex-col justify-between gap-3 order-last md:order-first"><a class="grow transition hover:opacity-90" href="/"><span class="sr-only">incident.io</span><span class="flex size-9 items-center justify-center rounded-lg bg-alarmalade-500"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32" class="shrink-0 size-8 text-white"><path fill="currentColor" d="M14.957 4.18a.728.728 0 0 1 1.199-.248c.907 1.004 2.024 3.196 2.39 5.682.234 1.593.035 2.266.57 2.266.573 0 .948-.87 1.03-1.77.053-.575.623-.768 1.017-.575 1.892.927 3.823 5.34 4.29 7.506.146.68.242 1.381.242 2.105 0 4.413-3.111 8.113-7.307 9.13v-3.512h-4.624v3.518c-4.21-1.006-7.334-4.714-7.334-9.136 0-2.55 1.077-4.573 2.725-6.558 1.366-1.645 4.74-6.003 5.802-8.408m1.159 12.272a.3.3 0 0 0-.177.075c-.054.052-.068.113-.097.233-.346 1.457-2.458 1.92-2.459 4.06 0 1.403 1.2 2.54 2.679 2.54 1.48 0 2.68-1.136 2.68-2.54 0-2.236-1.647-3.835-2.468-4.32-.055-.033-.083-.05-.158-.049"></path></svg></span></a><div class="flex flex-col gap-3"><div class="flex items-center gap-3"><a href="https://bsky.app/profile/incident.io" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">BlueSky</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 10-1.4-3.3.5-6.6 1-10 1.4-93.9 14-177.3 48.2-67.9 169.9C220.6 589.1 265.1 437.8 288 361.1c22.9 76.7 49.2 222.5 185.6 103.4 102.4-103.4 28.1-156-65.8-169.9-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3 64.1 7.1 133.6-15.1 153.2-80.7C566.9 194 576 75 576 58.4s-3.3-44.7-21.6-52.9c-15.8-7.1-40-14.9-103.2 29.8C385.1 81.9 314.1 176.4 288 227.1"></path></svg></a><a href="https://www.linkedin.com/company/incident-io/" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">LinkedIn</span><svg viewBox="0 0 256 256" class="size-4 md:size-5" aria-hidden="true"><g fill="none"><path fill="currentColor" d="M0 18.3C0 8.3 8.5 0 19 0h218c10.5 0 19 8.2 19 18.3v219.4c0 10-8.5 18.3-19 18.3H19c-10.5 0-19-8.2-19-18.3z"></path><path fill="#fff" d="M77.8 214.2V99H39.5v115.2zm-19.1-131c13.3 0 21.6-8.8 21.6-19.9C80.1 52 72 43.4 59 43.4c-13.1 0-21.7 8.6-21.7 20 0 11 8.3 19.9 21.2 19.9h.2zm40.3 131h38.3V150c0-3.5.3-7 1.3-9.4 2.7-6.8 9-14 19.6-14 13.9 0 19.4 10.6 19.4 26v61.7H216v-66c0-35.4-18.9-52-44-52a38.2 38.2 0 0 0-34.8 19.5h.2V99H99c.5 10.8 0 115.2 0 115.2"></path></g></svg></a><a href="https://x.com/incident_io" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">X</span><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 25" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M18.901 1.875h3.68l-8.04 9.319L24 23.875h-7.406l-5.8-7.691-6.638 7.691H.474l8.6-9.968L0 1.875h7.594l5.243 7.03zM17.61 21.641h2.039L6.486 3.991H4.298z"></path></svg></a><a href="https://www.reddit.com/user/incident-io/" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Reddit</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M0 256C0 114.6 114.6 0 256 0s256 114.6 256 256-114.6 256-256 256H37.1c-13.7 0-20.5-16.5-10.9-26.2L75 437C28.7 390.7 0 326.7 0 256m349.6-102.4c23.6 0 42.7-19.1 42.7-42.7s-19.1-42.7-42.7-42.7c-20.6 0-37.8 14.6-41.8 34-34.5 3.7-61.4 33-61.4 68.4v.2c-37.5 1.6-71.8 12.3-99 29.1-10.1-7.8-22.8-12.5-36.5-12.5-33 0-59.8 26.8-59.8 59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></a><a href="https://www.facebook.com/incident.io/" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Facebook</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1365.33 1365.33" class="size-4 md:size-5" aria-hidden="true"><path fill="currentColor" d="M1365.333 682.667C1365.333 305.64 1059.693 0 682.667 0S0 305.64 0 682.667c0 340.738 249.641 623.16 576 674.373V880H402.667V682.667H576v-150.4c0-171.094 101.917-265.6 257.853-265.6 74.69 0 152.814 13.333 152.814 13.333v168h-86.083c-84.804 0-111.25 52.623-111.25 106.61v128.057h189.333L948.4 880H789.333v477.04c326.359-51.213 576-333.635 576-674.373"></path><path fill="transparent" d="m948.4 880 30.267-197.333H789.333V554.609C789.333 500.623 815.78 448 900.584 448h86.083V280s-78.124-13.333-152.814-13.333c-155.936 0-257.853 94.506-257.853 265.6v150.4H402.667V880H576v477.04a688 688 0 0 0 106.667 8.293c36.288 0 71.91-2.84 106.666-8.293V880z"></path></svg></a><a href="https://www.youtube.com/@incident-io" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Youtube</span><svg class="size-4 md:size-5" xmlns="http://www.w3.org/2000/svg" viewBox="14.9 64 546.2 384"><path d="M549.7 124.1c-6.3-23.7-24.8-42.3-48.3-48.6C458.8 64 288 64 288 64S117.2 64 74.6 75.5c-23.5 6.3-42 24.9-48.3 48.6-11.4 42.9-11.4 132.3-11.4 132.3s0 89.4 11.4 132.3c6.3 23.7 24.8 41.5 48.3 47.8C117.2 448 288 448 288 448s170.8 0 213.4-11.5c23.5-6.3 42-24.2 48.3-47.8 11.4-42.9 11.4-132.3 11.4-132.3s0-89.4-11.4-132.3zm-317.5 213.5V175.2l142.7 81.2-142.7 81.2z" fill="currentColor"></path></svg></a><a href="/community" class="transition-colors text-content-primary hover:text-alarmalade-500 dark:hover:text-content-invert" target="_blank" rel="noopener noreferrer"><span class="sr-only">Slack Community</span><svg fill="currentColor" aria-hidden="true" viewBox="0 0 128 128" class="size-4 md:size-5"><path d="M27.255 80.719c0 7.33-5.978 13.317-13.309 13.317S.63 88.049.63 80.719s5.987-13.317 13.317-13.317h13.309zm6.709 0c0-7.33 5.987-13.317 13.317-13.317s13.317 5.986 13.317 13.317v33.335c0 7.33-5.986 13.317-13.317 13.317-7.33 0-13.317-5.987-13.317-13.317zM47.281 27.255c-7.33 0-13.317-5.978-13.317-13.309S39.951.63 47.281.63s13.317 5.987 13.317 13.317v13.309zm0 6.709c7.33 0 13.317 5.987 13.317 13.317s-5.986 13.317-13.317 13.317H13.946C6.616 60.598.63 54.612.63 47.281c0-7.33 5.987-13.317 13.317-13.317zM100.745 47.281c0-7.33 5.978-13.317 13.309-13.317s13.317 5.987 13.317 13.317-5.987 13.317-13.317 13.317h-13.309zm-6.709 0c0 7.33-5.987 13.317-13.317 13.317s-13.317-5.986-13.317-13.317V13.946C67.402 6.616 73.388.63 80.719.63c7.33 0 13.317 5.987 13.317 13.317zM80.719 100.745c7.33 0 13.317 5.978 13.317 13.309s-5.987 13.317-13.317 13.317-13.317-5.987-13.317-13.317v-13.309zm0-6.709c-7.33 0-13.317-5.987-13.317-13.317s5.986-13.317 13.317-13.317h33.335c7.33 0 13.317 5.986 13.317 13.317 0 7.33-5.987 13.317-13.317 13.317zm0 0"></path></svg></a></div><div class="text-body-xs dark:text-content-invert"><p>© <!-- -->2026<!-- --> Pineapple Technology Ltd.</p><p>All rights reserved.</p></div></div></div><div class="flex flex-col gap-y-3 md:pl-4 md:border-l md:border-alarmalade-200" style="order:1"><div class="text-body-serif-xs md:text-body-serif-sm text-alarmalade-500 dark:text-content-invert">Product</div><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/on-call">On-call</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/investigations">Investigations</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/respond">Incident Response</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/status-pages">Status Pages</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/changelog">Changelog</a></div><div class="flex flex-col gap-y-3 md:pl-4 md:border-l md:border-alarmalade-200" style="order:2"><div class="text-body-serif-xs md:text-body-serif-sm text-alarmalade-500 dark:text-content-invert">Learn</div><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/blog">Blog</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/customers">Customer Stories</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="https://docs.incident.io">Documentation</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/alternatives">Alternatives</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/community">Community</a></div><div class="flex flex-col gap-y-3 md:pl-4 md:border-l md:border-alarmalade-200" style="order:3"><div class="text-body-serif-xs md:text-body-serif-sm text-alarmalade-500 dark:text-content-invert">Company</div><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/legal">Legal</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="#">Privacy Choices</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/security">Security and Compliance</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="/careers">Careers</a><a class="block transition text-body-xs-emphasis md:text-body-sm hover:text-alarmalade-500 dark:text-content-invert" href="https://status.incident.io">Status</a></div></footer></div><!--$--><!--/$--><noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-W4ZF4L4" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><script src="/_next/static/immutable/chunks/1f8tzf816i32j.js" id="_R_" async=""></script><script>(self.__next_f=self.__next_f||[]).push([0])</script><script>self.__next_f.push([1,"1:\"$Sreact.fragment\"\n2:I[339756,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"default\"]\n3:I[837457,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"default\"]\n12:I[168027,[],\"default\",1]\n:HL[\"/_next/static/immutable/chunks/1wus27ic5fsbj.css\",\"style\"]\n:HL[\"/_next/static/immutable/chunks/0ok2xz0peykn3.css\",\"style\"]\n:HL[\"/_next/static/immutable/chunks/3_pcvzakx73f_.css\",\"style\"]\n:HL[\"/_next/static/immutable/media/stkbureau_serif_book-s.p.0_js8gy1zifgl.woff2\",\"font\",{\"crossOrigin\":\"\",\"type\":\"font/woff2\"}]\n10:X\n0:{\"P\":null,\"c\":[\"\",\"blog\",\"customers-over-control\"],\"q\":\"\",\"i\":false,\"f\":[[[\"\",{\"children\":[\"(website)\",{\"children\":[\"blog\",{\"children\":[[\"slug\",\"customers-over-control\",\"oc\",[\"author\"]],{\"children\":[\"__PAGE__\",{},\"$undefined\",\"$undefined\",4608]},\"$undefined\",\"$undefined\",4608]},\"$undefined\",\"$undefined\",4608]},\"$undefined\",\"$undefined\",4624]},\"$undefined\",\"$undefined\",4624],[[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":[[[\"$\",\"title\",null,{\"children\":\"404: This page could not be found.\"}],[\"$\",\"div\",null,{\"style\":{\"fontFamily\":\"system-ui,\\\"Segoe UI\\\",Roboto,Helvetica,Arial,sans-serif,\\\"Apple Color Emoji\\\",\\\"Segoe UI Emoji\\\"\",\"height\":\"100vh\",\"textAlign\":\"center\",\"display\":\"flex\",\"flexDirection\":\"column\",\"alignItems\":\"center\",\"justifyContent\":\"center\"},\"children\":[\"$\",\"div\",null,{\"children\":[[\"$\",\"style\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"body{color:#000;background:#fff;margin:0}.next-error-h1{border-right:1px solid rgba(0,0,0,.3)}@media (prefers-color-scheme:dark){body{color:#fff;background:#000}.next-error-h1{border-right:1px solid rgba(255,255,255,.3)}}\"}}],[\"$\",\"h1\",null,{\"className\":\"next-error-h1\",\"style\":{\"display\":\"inline-block\",\"margin\":\"0 20px 0 0\",\"padding\":\"0 23px 0 0\",\"fontSize\":24,\"fontWeight\":500,\"verticalAlign\":\"top\",\"lineHeight\":\"49px\"},\"children\":404}],[\"$\",\"div\",null,{\"style\":{\"display\":\"inline-block\"},\"children\":[\"$\",\"h2\",null,{\"style\":{\"fontSize\":14,\"fontWeight\":400,\"lineHeight\":\"49px\",\"margin\":0},\"children\":\"This page could not be found.\"}]}]]}]}]],[]],\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[[[\"$\",\"link\",\"0\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/immutable/chunks/1wus27ic5fsbj.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"link\",\"1\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/immutable/chunks/0ok2xz0peykn3.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"link\",\"2\",{\"rel\":\"stylesheet\",\"href\":\"/_next/static/immutable/chunks/3_pcvzakx73f_.css\",\"precedence\":\"next\",\"crossOrigin\":\"$undefined\",\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-0\",{\"src\":\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-1\",{\"src\":\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-2\",{\"src\":\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-3\",{\"src\":\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-4\",{\"src\":\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-5\",{\"src\":\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-6\",{\"src\":\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-7\",{\"src\":\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-8\",{\"src\":\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-9\",{\"src\":\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-10\",{\"src\":\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-11\",{\"src\":\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-12\",{\"src\":\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-13\",{\"src\":\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"async\":true,\"nonce\":\"$undefined\"}]],\"$L4\"]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[null,[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]]}],{\"children\":[[\"$\",\"$1\",\"c\",{\"children\":[\"$L5\",[[\"$\",\"script\",\"script-0\",{\"src\":\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-1\",{\"src\":\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-2\",{\"src\":\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"async\":true,\"nonce\":\"$undefined\"}],[\"$\",\"script\",\"script-3\",{\"src\":\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"async\":true,\"nonce\":\"$undefined\"}],\"$L6\",\"$L7\",\"$L8\",\"$L9\",\"$La\",\"$Lb\",\"$Lc\",\"$Ld\",\"$Le\"],\"$Lf\"]}],{},null,false,null]},null,false,\"$10\"]},null,false,\"$10\"]},null,false,null]},null,false,\"$10\"],\"$L11\",false]],\"m\":\"$undefined\",\"G\":[\"$12\",[]],\"S\":true,\"h\":null,\"r\":\"$undefined\",\"s\":\"$undefined\",\"a\":\"$undefined\",\"l\":\"$undefined\",\"p\":\"$undefined\",\"d\":\"$undefined\"}\n13:I[897367,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"OutletBoundary\"]\n14:\"$Sreact.suspense\"\n16:I[897367,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"ViewportBoundary\"]\n18:I[897367,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"MetadataBoundary\"]\n6:[\"$\",\"script\",\"script-4\",{\"src\":\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"async\":true,\"nonce\":\"$undefined\"}]\n7:[\"$\",\"script\",\"script-5\",{\"src\":\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"async\":true,\"nonce\":\"$undefined\"}]\n8:[\"$\",\"script\",\"script-6\",{\"src\":\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"async\":true,\"nonce\":\"$undefined\"}]\n9:[\"$\",\"script\",\"script-7\",{\"src\":\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"async\":true,\"nonce\":\"$undefined\"}]\na:[\"$\",\"script\",\"script-8\",{\"src\":\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nb:[\"$\",\"script\",\"script-9\",{\"src\":\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nc:[\"$\",\"script\",\"script-10\",{\"src\":\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nd:[\"$\",\"script\",\"script-11\",{\"src\":\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"async\":true,\"nonce\":\"$undefined\"}]\ne:[\"$\",\"script\",\"script-12\",{\"src\":\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\",\"async\":true,\"nonce\":\"$undefined\"}]\nf:[\"$\",\"$L13\",null,{\"children\":[\"$\",\"$14\",null,{\"name\":\"Next.MetadataOutlet\",\"children\":\"$@15\"}]}]\n11:[\"$\",\"$1\",\"h\",{\"children\":[null,[\"$\",\"$L16\",null,{\"children\":\"$L17\"}],[\"$\",\"div\",null,{\"hidden\":true,\"children\":[\"$\",\"$L18\",null,{\"children\":[\"$\",\"$14\",null,{\"name\":\"Next.Metadata\",\"children\":\"$L19\"}]}]}],[\"$\",\"meta\",null,{\"name\":\"next-size-adjust\",\"content\":\"\"}]]}]\n10:C\n17:[[\"$\",\"meta\",\"0\",{\"charSet\":\"utf-8\"}],[\"$\",\"meta\",\"1\",{\"name\":\"viewport\",\"content\":\"width=device-width, initial-scale=1\"}]]\n1a:I[456989,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"CookieConsentProvider\"]\n1b:I[926127,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"SignupFlowModalProvider\"]\n1c:I[378756,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"HubspotFormModalHandler\"]\n1d:I[12985,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"NuqsAdapter\"]\n4:[\"$\",\"html\",null,{\"lang\":\"en\",\"data-scroll-behavior\":\"smooth\",\"className\":\"geist_mono_54069fc3-module__PcBEcq__variable kalam_48bfd9a2-module__JSifUG__variable stkbureausans_1e54e897-module__zxjcxa__variable stkbureauserif_2525014a-module__zkXytW__variable stkbureauserifdeferred_742a2474-module__ukGqna__variable pixelify_sans_81b7d097-module__1Rm0Lq__variable scroll-smooth\",\"children\":[[\"$\",\"head\",null,{\"children\":[[\"$\",\"meta\",null,{\"httpEquiv\":\"x-ua-compatible\",\"content\":\"ie=edge\"}],[\"$\",\"link\",null,{\"rel\":\"alternate\",\"type\":\"application/rss+xml\",\"title\":\"Blog\",\"href\":\"https://incident.io/blog.xml\"}],[\"$\",\"link\",null,{\"rel\":\"alternate\",\"type\":\"application/rss+xml\",\"title\":\"Changelog\",\"href\":\"https://incident.io/changelog.xml\"}],[\"$\",\"link\",null,{\"rel\":\"apple-touch-icon\",\"sizes\":\"180x180\",\"href\":\"/apple-touch-icon.png\"}],[\"$\",\"link\",null,{\"rel\":\"icon\",\"type\":\"image/png\",\"sizes\":\"32x32\",\"href\":\"/favicon-32x32.png\"}],[\"$\",\"link\",null,{\"rel\":\"icon\",\"type\":\"image/png\",\"sizes\":\"16x16\",\"href\":\"/favicon-16x16.png\"}]]}],[\"$\",\"body\",null,{\"children\":[[[\"$\",\"script\",\"organization-jsonld-Organization\",{\"type\":\"application/ld+json\",\"id\":\"organization-jsonld-Organization\",\"data-testid\":\"$undefined\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"Organization\\\",\\\"name\\\":\\\"incident.io\\\",\\\"url\\\":\\\"https://incident.io\\\",\\\"logo\\\":\\\"https://incident.io/icons/icon-512x512.png\\\",\\\"sameAs\\\":[\\\"https://x.com/incident_io\\\",\\\"https://www.linkedin.com/company/incident-io\\\",\\\"https://www.youtube.com/@incident-io\\\",\\\"https://bsky.app/profile/incident.io\\\"]}\"}}]],[\"$\",\"$L1a\",null,{\"children\":[\"$\",\"$L1b\",null,{\"children\":[[\"$\",\"$L1c\",null,{}],false,[\"$\",\"$L1d\",null,{\"children\":[\"$\",\"$L2\",null,{\"parallelRouterKey\":\"children\",\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L3\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":[[[\"$\",\"title\",null,{\"children\":\"Page not found | incident.io\"}],\"$L1e\",[\"$\",\"div\",null,{\"className\":\"relative mx-auto max-w-[1192px] max-xl:px-4 flex flex-col gap-12 md:gap-20 lg:pt-20\",\"style\":\"$undefined\",\"children\":[false,[[\"$\",\"section\",null,{\"className\":\"min-h-[518px] bg-surface-secondary rounded-lg text-center flex flex-col items-center justify-center gap-10 p-4\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"fill\":\"none\",\"viewBox\":\"0 0 202 146\",\"className\":\"w-[202px]\",\"children\":[[\"$\",\"path\",null,{\"fill\":\"#F1EBE2\",\"d\":\"M33.494 4.164A26.4 26.4 0 0 1 47.724 0H133.6a6.4 6.4 0 0 1 6.4 6.4V100l58.998 36.16a4.8 4.8 0 0 1 2.148 5.256L200 146H6.4a6.4 6.4 0 0 1-6.4-6.4V29.103a6.4 6.4 0 0 1 2.95-5.391z\"}],[\"$\",\"path\",null,{\"fill\":\"#E4D9C8\",\"d\":\"M50.6 13.2a3.2 3.2 0 0 1 3.2-3.2h73.6a3.2 3.2 0 0 1 3.2 3.2v49.6a3.2 3.2 0 0 1-3.2 3.2H53.8a3.2 3.2 0 0 1-3.2-3.2z\"}],[\"$\",\"path\",null,{\"fill\":\"#161618\",\"fillOpacity\":0.4,\"d\":\"M102.6 46.95a1 1 0 0 1 0 2h-24a1 1 0 1 1 0-2zM81.579 28.706a1 1 0 0 1 1.414 1.414l-2.83 2.828 2.83 2.83a1 1 0 0 1-1.414 1.414l-2.83-2.83-2.828 2.83a1 1 0 0 1-1.414-1.414l2.828-2.83-2.828-2.828a1 1 0 1 1 1.414-1.414l2.828 2.828zm23.899 0a1 1 0 0 1 1.414 1.414l-2.829 2.828 2.829 2.83a1 1 0 0 1-1.414 1.414l-2.829-2.83-2.828 2.83a1 1 0 0 1-1.414-1.414l2.828-2.83-2.828-2.828a1 1 0 0 1 1.414-1.414l2.828 2.828z\"}],[\"$\",\"path\",null,{\"fill\":\"#DD340E\",\"d\":\"M103.4 75.2a3.2 3.2 0 0 1 3.2-3.2h17.6a3.2 3.2 0 0 1 3.2 3.2v9.6a3.2 3.2 0 0 1-3.2 3.2h-17.6a3.2 3.2 0 0 1-3.2-3.2z\"}],[\"$\",\"path\",null,{\"fill\":\"#F25533\",\"d\":\"M105.8 75.2A3.2 3.2 0 0 1 109 72h17.6a3.2 3.2 0 0 1 3.2 3.2v9.6a3.2 3.2 0 0 1-3.2 3.2H109a3.2 3.2 0 0 1-3.2-3.2z\"}],[\"$\",\"path\",null,{\"fill\":\"#fff\",\"d\":\"M113.546 76.9v4.73h.75v1.03h-.75V84h-1.1v-1.34h-3.59v-1.09l3.43-4.67zm-3.39 4.73h2.29v-3.1zm7.446 2.53c-1.59 0-2.56-1.46-2.56-3.7 0-2.25.97-3.72 2.56-3.72s2.56 1.47 2.56 3.72c0 2.24-.97 3.7-2.56 3.7m-1.4-3.7c0 .56.06 1.04.17 1.44l2.01-3.78c-.21-.23-.48-.35-.78-.35-.87 0-1.4 1-1.4 2.69m.6 2.3c.22.24.49.37.8.37.87 0 1.4-1 1.4-2.67q0-.885-.18-1.5zm8.736-5.86v4.73h.75v1.03h-.75V84h-1.1v-1.34h-3.59v-1.09l3.43-4.67zm-3.39 4.73h2.29v-3.1z\"}],\"$L1f\",\"$L20\",\"$L21\"]}],\"$L22\"]}],\"$L23\",\"$L24\",\"$L25\"]]}]],[]],\"forbidden\":\"$undefined\",\"unauthorized\":\"$undefined\"}]}],\"$L26\",false]}]}]]}]]}]\n27:I[710007,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"Button\"]\n28:I[13642,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"Footer\"]\n29:I[240073,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\"],\"AnalyticsTags\"]\n2a:I[399095,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"NavigationClientV2\"]\n1f:[\"$\",\"path\",null,{\"fill\":\"url(#sad-404-computer_svg__a)\",\"d\":\"M0 29.102a6.4 6.4 0 0 1 2.614-5.16l.336-.23L33.494 4.164A26.4 26.4 0 0 1 40 1.156V100l58.997 36.16a4.8 4.8 0 0 1 2.149 5.257L100 146H6.4a6.4 6.4 0 0 1-6.4-6.4z\"}]\n20:[\"$\",\"path\",null,{\"fill\":\"#E4D9C8\",\"d\":\"M140 100H24.2v-6H140z\"}]\n21:[\"$\",\"defs\",null,{\"children\":[\"$\",\"linearGradient\",null,{\"id\":\"sad-404-computer_svg__a\",\"x1\":50.645,\"x2\":50.645,\"y1\":1.156,\"y2\":87.3,\"gradientUnits\":\"userSpaceOnUse\",\"children\":[[\"$\",\"stop\",null,{\"stopColor\":\"#E4D9C8\",\"stopOpacity\":0}],[\"$\",\"stop\",null,{\"offset\":1,\"stopColor\":\"#E4D9C8\"}]]}]}]\n22:[\"$\",\"div\",null,{\"className\":\"flex flex-col gap-5\",\"children\":[[\"$\",\"h2\",null,{\"className\":\"text-h2 md:text-h1-60\",\"children\":\"Something went sideways\"}],[\"$\",\"p\",null,{\"className\":\"text-body text-content-secondary\",\"children\":\"No need to page anyone. Let’s get you back on track.\"}],[\"$\",\"$L27\",null,{\"href\":\"/\",\"showArrow\":true,\"theme\":\"primary\",\"className\":\"self-center\",\"children\":\"Go back home\"}]]}]\n24:[\"$\",\"hr\",null,{\"className\":\"h-px w-full border-stroke-primary max-w-[1192px] mx-auto\"}]\n25:[\"$\",\"$L28\",null,{\"useLegacyWidth\":false}]\n26:[\"$\",\"$L29\",null,{\"isDraftModeEnabled\":false}]\n1e:[\"$\",\"$L2a\",null,{\"className\":\"$undefined\",\"theme\":\"light\",\"stickyNavTheme\":\"dark\",\"stickyNavClassName\":\"$undefined\",\"stickyNavAfterSlot\":\"$undefined\",\"hasBlurredBackground\":\"$undefined\",\"showSignupButtonOnInitialLoad\":\"$undefined\",\"showSignupButtonInStickyNav\":\"$undefined\",\"showNavContent\":\"$undefined\",\"showCtas\":[\"request-demo\",\"login\"],\"children\":\"$undefined\",\"mobileChildren\":\"$undefined\",\"initiallyTransparent\":\"$undefined\",\"switchToLightOnScroll\":\"$undefined\",\"customCtas\":\"$undefined\",\"demoHref\":\"$undefined\"}]\n2b:I[522016,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"\"]\n2c:I[415697,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"default\"]\n2d:I[466105,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"AuthorsBar\"]\n23:[\"$\",\"section\",null,{\"ref\":\"$undefined\",\"id\":\"you-may-be-interested-in\",\"className\":\"flex flex-col gap-10 [\u0026_h2]:text-h3\",\"children\":[[\"$\",\"header\",null,{\"className\":\"flex flex-col gap-3\",\"children\":[[\"$\",\"h2\",null,{\"className\":\"text-h2 text-balance\",\"children\":\"You may be interested in\"}],\"$undefined\"]}],[\"$\",\"div\",null,{\"className\":\"grid gap-4 grid-cols-1 lg:grid-cols-3\",\"children\":[[\"$\",\"$L2b\",\"Interning at incident.io: rate limiting, resiliently\",{\"id\":\"59bb806c-b2d4-4e43-ac1a-ce346a36d81d\",\"href\":\"/blog/interning-at-incident-io-rate-limiting-resiliently\",\"className\":\"group flex flex-col\",\"children\":[[\"$\",\"div\",null,{\"className\":\"bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video\",\"children\":[\"$\",\"$L2c\",null,{\"src\":\"https://cdn.sanity.io/images/oqy5aexb/production/4208ab8bacb5b3cde27465ad8764fa7cd5e30895-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"alt\":\"Interning at incident.io: rate limiting, resiliently\",\"fit\":\"cover\",\"className\":\"w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [\u0026_img]:transition-all [\u0026_img]:rounded-lg group-hover:[\u0026_img]:rounded\"}]}],[\"$\",\"div\",null,{\"className\":\"max-w-[546px] grow flex flex-col gap-2\",\"children\":[false,false,[\"$\",\"h3\",null,{\"className\":\"text-h4 text-pretty\",\"children\":\"Interning at incident.io: rate limiting, resiliently\"}],false,[\"$\",\"div\",null,{\"className\":\"flex flex-wrap items-center gap-x-4 gap-y-1\",\"children\":[[\"$\",\"$L2d\",null,{\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-1fa50382fde41588c782aac0b86b8a96df63e21b-4672x7008-jpg\",\"_type\":\"reference\"},\"crop\":{\"_type\":\"sanity.imageCrop\",\"bottom\":0.42250378030339986,\"left\":0.13922187103602673,\"right\":0.14706922127573965,\"top\":0},\"hotspot\":{\"_type\":\"sanity.imageHotspot\",\"height\":0.5774962196966001,\"width\":0.7137089076882337,\"x\":0.4960763248801435,\"y\":0.28874810984830007}},\"bio\":null,\"id\":\"anthony-oparaocha\",\"name\":\"Anthony Oparaocha\",\"title\":\"Product Engineer Intern\"}],\"showLinks\":false}],[\"$\",\"div\",null,{\"className\":\"text-body-sm text-content-secondary\",\"children\":\"September 2, 2026\"}]]}]]}]]}],[\"$\",\"$L2b\",\"We turned off Pub/Sub and nobody noticed\",{\"id\":\"f3ee3736-294b-4170-a14c-04abb899cc18\",\"href\":\"/blog/we-turned-off-pub-sub-and-nobody-noticed\",\"className\":\"group flex flex-col\",\"children\":[[\"$\",\"div\",null,{\"className\":\"bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video\",\"children\":[\"$\",\"$L2c\",null,{\"src\":\"https://cdn.sanity.io/images/oqy5aexb/production/02b1cabbed39c62eed6a6372f44b9b11b416c4f4-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"alt\":\"We turned off Pub/Sub and nobody noticed\",\"fit\":\"cover\",\"className\":\"w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [\u0026_img]:transition-all [\u0026_img]:rounded-lg group-hover:[\u0026_img]:rounded\"}]}],[\"$\",\"div\",null,{\"className\":\"max-w-[546px] grow flex flex-col gap-2\",\"children\":[false,false,[\"$\",\"h3\",null,{\"className\":\"text-h4 text-pretty\",\"children\":\"We turned off Pub/Sub and nobody noticed\"}],false,[\"$\",\"div\",null,{\"className\":\"flex flex-wrap items-center gap-x-4 gap-y-1\",\"children\":[[\"$\",\"$L2d\",null,{\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-8dbc717422b0562befb8ccc5c9399be570787e9f-1369x1369-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"patrick-hamann\",\"name\":\"Patrick Hamann\",\"title\":\"Product Engineer\"},{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-03534500cc455a88eb475ec447557953e2db55c7-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"mike-fisher\",\"name\":\"Mike Fisher\",\"title\":\"Product Engineer\"}],\"showLinks\":false}],[\"$\",\"div\",null,{\"className\":\"text-body-sm text-content-secondary\",\"children\":\"August 11, 2026\"}]]}]]}]]}],[\"$\",\"$L2b\",\"Introducing Investigations, powered by Nexus.\",{\"id\":\"96c39cdc-e0c8-4ab5-833a-a0b3ddcfb262\",\"href\":\"/blog/introducing-investigations-powered-by-nexus\",\"className\":\"group flex flex-col\",\"children\":[[\"$\",\"div\",null,{\"className\":\"bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video\",\"children\":[\"$\",\"$L2c\",null,{\"src\":\"https://cdn.sanity.io/images/oqy5aexb/production/fe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png?w=2000\u0026fit=max\u0026auto=format\",\"alt\":\"Introducing Investigations, powered by Nexus.\",\"fit\":\"cover\",\"className\":\"w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [\u0026_img]:transition-all [\u0026_img]:rounded-lg group-hover:[\u0026_img]:rounded\"}]}],\"$L2e\"]}]]}]]}]\n2e:[\"$\",\"div\",null,{\"className\":\"max-w-[546px] grow flex flex-col gap-2\",\"children\":[false,false,[\"$\",\"h3\",null,{\"className\":\"text-h4 text-pretty\",\"children\":\"Introducing Investigations, powered by Nexus.\"}],false,[\"$\",\"div\",null,{\"className\":\"flex flex-wrap items-center gap-x-4 gap-y-1\",\"children\":[[\"$\",\"$L2d\",null,{\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-4884ed999f884514b6fc1571af01407f7c78c286-512x512-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"pete\",\"name\":\"Pete Hamilton\",\"title\":\"Co-Founder \u0026 CTO\"}],\"showLinks\":false}],[\"$\",\"div\",null,{\"className\":\"text-body-sm text-content-secondary\",\"children\":\"August 5, 2026\"}]]}]]}]\n"])</script><script>self.__next_f.push([1,"30:I[898118,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"ContentPostTemplate\"]\n35:I[27201,[\"/_next/static/immutable/chunks/0esgme6slw2os.js\"],\"IconMark\"]\n5:[false,[[[[\"$\",\"script\",\"article-jsonld-BlogPosting\",{\"type\":\"application/ld+json\",\"id\":\"article-jsonld-BlogPosting\",\"data-testid\":\"$undefined\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"BlogPosting\\\",\\\"headline\\\":\\\"Customers over control: how we measure On-call reliability\\\",\\\"url\\\":\\\"https://incident.io/blog/customers-over-control\\\",\\\"author\\\":[{\\\"@type\\\":\\\"Person\\\",\\\"name\\\":\\\"Mike Fisher\\\"}],\\\"datePublished\\\":\\\"2026-05-28T16:29:00.000Z\\\",\\\"dateModified\\\":\\\"2026-05-28T16:29:00.000Z\\\",\\\"image\\\":[\\\"https://cdn.sanity.io/images/oqy5aexb/production/daf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png?w=2000\u0026fit=max\u0026auto=format\\\"],\\\"publisher\\\":{\\\"@type\\\":\\\"Organization\\\",\\\"name\\\":\\\"incident.io\\\",\\\"url\\\":\\\"https://incident.io\\\"},\\\"description\\\":\\\"Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers.\\\"}\"}}]],null],\"$L2f\",[\"$\",\"div\",null,{\"className\":\"relative mx-auto max-w-[1192px] max-xl:px-4 flex flex-col gap-12 md:gap-20 lg:pt-20\",\"style\":\"$undefined\",\"children\":[false,[[\"$\",\"$L30\",null,{\"allPostsPath\":\"/blog\",\"post\":{\"_id\":\"b24267c9-abd3-4da3-95de-f25375a78f67\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-03534500cc455a88eb475ec447557953e2db55c7-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"mike-fisher\",\"name\":\"Mike Fisher\",\"title\":\"Product Engineer\"}],\"body\":[{\"_key\":\"7a45844de00a\",\"_type\":\"block\",\"children\":[{\"_key\":\"1b3a0f970c21\",\"_type\":\"span\",\"marks\":[],\"text\":\"\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c4c322f12c74\",\"_type\":\"block\",\"children\":[{\"_key\":\"41976fa00d23\",\"_type\":\"span\",\"marks\":[],\"text\":\"Our On-call product has a lot of great features: configuring \"},{\"_key\":\"539e24af2933\",\"_type\":\"span\",\"marks\":[\"f9edac35e3b2\"],\"text\":\"escalation paths\"},{\"_key\":\"b502da57dbe1\",\"_type\":\"span\",\"marks\":[],\"text\":\", viewing \"},{\"_key\":\"42f0ab367c58\",\"_type\":\"span\",\"marks\":[\"acacbb66b788\"],\"text\":\"rotas and schedules\"},{\"_key\":\"f75902fea88d\",\"_type\":\"span\",\"marks\":[],\"text\":\", \"},{\"_key\":\"508f69119b00\",\"_type\":\"span\",\"marks\":[\"fc30bcbc6489\"],\"text\":\"requesting cover\"},{\"_key\":\"a2b5c1ebf1fc\",\"_type\":\"span\",\"marks\":[],\"text\":\", etc. However, when framing its reliability, we reduce it down to two critical pieces of functionality:\"}],\"markDefs\":[{\"_key\":\"f9edac35e3b2\",\"_type\":\"link\",\"href\":\"https://docs.incident.io/on-call/escalation-paths#smart-escalation-paths\"},{\"_key\":\"acacbb66b788\",\"_type\":\"link\",\"href\":\"https://docs.incident.io/on-call/building-schedules#building-schedules\"},{\"_key\":\"fc30bcbc6489\",\"_type\":\"link\",\"href\":\"https://docs.incident.io/on-call/responder-guide#3-request-cover-and-create-overrides\"}],\"style\":\"normal\"},{\"_key\":\"76a4c348520e\",\"_type\":\"block\",\"children\":[{\"_key\":\"50e0785c02f6\",\"_type\":\"span\",\"marks\":[],\"text\":\"Ingesting \"},{\"_key\":\"1cd1902b0012\",\"_type\":\"span\",\"marks\":[\"04cc81931be3\"],\"text\":\"alerts\"},{\"_key\":\"b16d0d7ee3cd\",\"_type\":\"span\",\"marks\":[],\"text\":\". An alert is a message we receive from a customer’s observability tooling to tell us that they think something is wrong and needs attention.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[{\"_key\":\"04cc81931be3\",\"_type\":\"link\",\"href\":\"https://docs.incident.io/on-call/getting-started#4-creating-incidents-from-alerts\"}],\"style\":\"normal\"},{\"_key\":\"1dc9d676fc73\",\"_type\":\"block\",\"children\":[{\"_key\":\"2dbe0fd75e50\",\"_type\":\"span\",\"marks\":[],\"text\":\"Sending timely \"},{\"_key\":\"59f396c40564\",\"_type\":\"span\",\"marks\":[\"e5c42e827b63\"],\"text\":\"notifications\"},{\"_key\":\"47d0534317c3\",\"_type\":\"span\",\"marks\":[],\"text\":\" to on-call responders so that they can investigate.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[{\"_key\":\"e5c42e827b63\",\"_type\":\"link\",\"href\":\"https://docs.incident.io/on-call/notifications\"}],\"style\":\"normal\"},{\"_key\":\"b7ebc7ad7553\",\"_type\":\"block\",\"children\":[{\"_key\":\"546892604d7a\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s not that we’re happy if only these parts are working, but they are the most important parts.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"efce1e617dbe\",\"_type\":\"block\",\"children\":[{\"_key\":\"cb27a1b87490\",\"_type\":\"span\",\"marks\":[],\"text\":\"In this post, I'll go into more detail on how we think about their reliability. Specifically, I want to talk about how we put \"},{\"_key\":\"d42c02263cab\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"customers\"},{\"_key\":\"2b5788ef7703\",\"_type\":\"span\",\"marks\":[],\"text\":\" at the centre of our reliability thinking. It’s easy to think about reliability from a purely technical perspective, especially for engineers. A customer-driven approach is in the DNA of incident.io, and hopefully I can use this post to show how it improves outcomes all round.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1a81daf7bdcb\",\"_type\":\"block\",\"children\":[{\"_key\":\"f9a61ab62e78\",\"_type\":\"span\",\"marks\":[],\"text\":\"This post assumes knowledge of Service Level Objectives. The Google SRE book is the oft-cited bible, and their \"},{\"_key\":\"48d2daa8e407\",\"_type\":\"span\",\"marks\":[\"7ed1e883e847\"],\"text\":\"intro\"},{\"_key\":\"67d2ef895582\",\"_type\":\"span\",\"marks\":[],\"text\":\" is pretty good, but I find the rest of it quite a slog, so here’s the gist:\"}],\"markDefs\":[{\"_key\":\"7ed1e883e847\",\"_type\":\"link\",\"href\":\"https://sre.google/sre-book/service-level-objectives/\"}],\"style\":\"normal\"},{\"_key\":\"25cc7af036dc\",\"_type\":\"block\",\"children\":[{\"_key\":\"ac64811e22e7\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Service Level Indicator (SLI):\"},{\"_key\":\"b31db002f2fe\",\"_type\":\"span\",\"marks\":[],\"text\":\" a quantitative measure of how the service is actually behaving (e.g. latency, error rate, availability) - the raw signal.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"6345e370875e\",\"_type\":\"block\",\"children\":[{\"_key\":\"c24e4a8aaa75\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Service Level Objective (SLO)\"},{\"_key\":\"d9cc1f18eeaf\",\"_type\":\"span\",\"marks\":[],\"text\":\": a target we set for an SLI internally (e.g. \\\"99.9% availability over 30 days\\\") - what \\\"good\\\" looks like.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8bd3585dacde\",\"_type\":\"block\",\"children\":[{\"_key\":\"d2e176d290b1\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Service Level Agreement (SLA)\"},{\"_key\":\"c31eb743d417\",\"_type\":\"span\",\"marks\":[],\"text\":\": a formal, often contractual commitment to customers based on SLOs, with consequences (e.g. service credits) if we miss it.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"969141ca67eb\",\"_type\":\"block\",\"children\":[{\"_key\":\"b8f71cc095ba\",\"_type\":\"span\",\"marks\":[],\"text\":\"How we frame On-call reliability\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-how-we-frame-on-call-reliability\",\"slug\":\"how-we-frame-on-call-reliability\"}],\"style\":\"h2\"},{\"_key\":\"1b2f125ab193\",\"_type\":\"block\",\"children\":[{\"_key\":\"73e1553f8bad\",\"_type\":\"span\",\"marks\":[],\"text\":\"We model the reliability of the On-call product using two SLIs that cover the two main functions above:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4b9607611339\",\"_type\":\"block\",\"children\":[{\"_key\":\"15af65d9330a\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Alert ingestion availability\"},{\"_key\":\"02abc2cbe2c9\",\"_type\":\"span\",\"marks\":[],\"text\":\": a classic HTTP API availability SLI; what proportion of requests we successfully process.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9f4c733852b1\",\"_type\":\"block\",\"children\":[{\"_key\":\"4cda124633f8\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"Notification delivery latency \u003c5m\"},{\"_key\":\"f8f80eced2d0\",\"_type\":\"span\",\"marks\":[],\"text\":\": the proportion of notifications we dispatch “on time”.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"474f2da7670e\",\"_type\":\"block\",\"children\":[{\"_key\":\"060476a87859\",\"_type\":\"span\",\"marks\":[],\"text\":\"Internally, we target a 99.99% monthly SLO for both, with an almost perfect record over the last 12 months:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"17118f332f46\",\"_type\":\"image\",\"alignment\":\"center\",\"asset\":{\"_ref\":\"image-89d8f323458ce257b5960f00939f54d211346b09-2048x488-png\",\"_type\":\"reference\"},\"bgFrame\":\"\",\"caption\":\"Alert ingestion availability SLI\",\"markDefs\":null},{\"_key\":\"f744a1781854\",\"_type\":\"image\",\"alignment\":\"center\",\"asset\":{\"_ref\":\"image-26bbecfab709cbb594b6fdaa18e7865950d7251f-2048x482-png\",\"_type\":\"reference\"},\"bgFrame\":\"\",\"caption\":\"Notification delivery latency SLI\",\"markDefs\":null},{\"_key\":\"7821cba07320\",\"_type\":\"block\",\"children\":[{\"_key\":\"ea532e75ab05\",\"_type\":\"span\",\"marks\":[],\"text\":\"Notifications were delayed in October 2025 by an AWS outage. We \"},{\"_key\":\"923074db1fe8\",\"_type\":\"span\",\"marks\":[\"0759540255cc\"],\"text\":\"learned from this and made improvements\"},{\"_key\":\"9afc9460fbe3\",\"_type\":\"span\",\"marks\":[],\"text\":\", and there’s more on this later in the post.\"}],\"markDefs\":[{\"_key\":\"0759540255cc\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/service-disruption-october-20th-2025#on-call-notifications-were-delayed\"}],\"style\":\"normal\"},{\"_key\":\"fd70778cd968\",\"_type\":\"block\",\"children\":[{\"_key\":\"e3c3d51e7f22\",\"_type\":\"span\",\"marks\":[],\"text\":\"Our platform is architected with reliability at its core. This is a simplified diagram to illustrate my point - there are many more components, and all of them are replicated:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"54f9dede5684\",\"_type\":\"image\",\"alignment\":\"center\",\"asset\":{\"_ref\":\"image-2690621cac9e35fea5cb3172d9b9108a14e639d8-2048x601-png\",\"_type\":\"reference\"},\"bgFrame\":\"\",\"caption\":\"Simplified architecture diagram\",\"markDefs\":null},{\"_key\":\"cdeea6504363\",\"_type\":\"block\",\"children\":[{\"_key\":\"4542d7463c3c\",\"_type\":\"span\",\"marks\":[],\"text\":\"We use a lightweight ingestion layer to durably write alerts to a queue (\"},{\"_key\":\"85a3f63c465a\",\"_type\":\"span\",\"marks\":[\"code\"],\"text\":\"web-alerts\"},{\"_key\":\"d42f0a82e665\",\"_type\":\"span\",\"marks\":[],\"text\":\").\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b0e654a3b7d4\",\"_type\":\"block\",\"children\":[{\"_key\":\"e62a295a9c73\",\"_type\":\"span\",\"marks\":[],\"text\":\"An async system of message producers and subscribers then applies routing configuration and sends notifications, so we never drop work (\"},{\"_key\":\"4a70abb66481\",\"_type\":\"span\",\"marks\":[\"code\"],\"text\":\"worker-on-call\"},{\"_key\":\"624e413df426\",\"_type\":\"span\",\"marks\":[],\"text\":\").\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"63dc10396d0e\",\"_type\":\"block\",\"children\":[{\"_key\":\"e63bf3feaee9\",\"_type\":\"span\",\"marks\":[],\"text\":\"All of this runs on dedicated infrastructure, isolated from the rest of the platform.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d3b139bdf076\",\"_type\":\"block\",\"children\":[{\"_key\":\"6654ff343e33\",\"_type\":\"span\",\"marks\":[],\"text\":\"So far, this all seems pretty simple! However, we don’t have to poke at those SLI definitions much before we unearth some complexity.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"bb33d6ca06a6\",\"_type\":\"block\",\"children\":[{\"_key\":\"3b74910cad61\",\"_type\":\"span\",\"marks\":[],\"text\":\"Alert ingestion: measuring what customers feel\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-alert-ingestion-measuring-what-customers-feel\",\"slug\":\"alert-ingestion-measuring-what-customers-feel\"}],\"style\":\"h2\"},{\"_key\":\"a0d8c16c6707\",\"_type\":\"block\",\"children\":[{\"_key\":\"9d93fbfe18dc\",\"_type\":\"span\",\"marks\":[],\"text\":\"I introduced this SLI as “a classic HTTP API availability SLI”:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3fb59de2-\",\"_type\":\"code\",\"code\":\"1 - 5xx responses / total responses\\n\",\"language\":\"tsx\",\"markDefs\":null},{\"_key\":\"a77838c8c5b2\",\"_type\":\"block\",\"children\":[{\"_key\":\"59a11a8c1156\",\"_type\":\"span\",\"marks\":[],\"text\":\"We observe responses at the point closest to the customer that we can, which for us is a GCP load balancer. Requests have a few hops to make between the load balancer and our application layer, and we want to make sure the SLI covers all of that. If we misconfigure our load balancer and route requests to the wrong place, application-level metrics will show low error rates because there are no requests to return errors for!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4c1def9c9e99\",\"_type\":\"block\",\"children\":[{\"_key\":\"9be8d9c6081c\",\"_type\":\"span\",\"marks\":[],\"text\":\"We alert on per-request error rates at this layer and proactively investigate. That means whenever a transient network blip occurs, one of us wakes up and checks everything is OK. This happens very rarely and, in the vast majority of cases, a self-healing system quickly takes care of it.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"273e0766ab23\",\"_type\":\"block\",\"children\":[{\"_key\":\"e07363318e50\",\"_type\":\"span\",\"marks\":[],\"text\":\"There are multiple components covered by our alerting that we’re not directly in control of. For example, the load balancer and Kubernetes control plane are operated by GCP. Measuring and alerting like this has helped us identify and fix issues that are “outside” of our stack but that impact alert ingestion.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4d631c871923\",\"_type\":\"block\",\"children\":[{\"_key\":\"e190d4107c5f\",\"_type\":\"span\",\"marks\":[],\"text\":\"When we frame the reliability of alert ingestion, we don’t want to include this “noise” in the signal. What we actually measure is \"},{\"_key\":\"3b22c52a184d\",\"_type\":\"span\",\"marks\":[\"code\"],\"text\":\"good minutes / total minutes\"},{\"_key\":\"569d7ab47edc\",\"_type\":\"span\",\"marks\":[],\"text\":\":\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4eccfbccdb52\",\"_type\":\"block\",\"children\":[{\"_key\":\"f98a9cba4308\",\"_type\":\"span\",\"marks\":[],\"text\":\"Slice the month up into minutes.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"76bdd813f29b\",\"_type\":\"block\",\"children\":[{\"_key\":\"665a7890f6a8\",\"_type\":\"span\",\"marks\":[],\"text\":\"Measure the error rate for each minute.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"98a4f7971f91\",\"_type\":\"block\",\"children\":[{\"_key\":\"af7668f6135a\",\"_type\":\"span\",\"marks\":[],\"text\":\"“Good” minutes have an error rate \u003c10%.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3f5020b486f4\",\"_type\":\"block\",\"children\":[{\"_key\":\"5cbdade5a361\",\"_type\":\"span\",\"marks\":[],\"text\":\"This approach means that short-lived, self-healing blips are considered part of the norm. When the SLI is \u003c100%, customers have been meaningfully impacted. It also encourages customers to ensure that their alert dispatching systems are designed with this level of fault tolerance in mind, for example, by using retries with backoff. We hold ourselves to a high standard, but this realistic view of complex systems is how we maximise our chances of ingesting alerts.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"cba2cd2e8f4d\",\"_type\":\"block\",\"children\":[{\"_key\":\"b1dbf44e55f9\",\"_type\":\"span\",\"marks\":[],\"text\":\"Third-party dependencies: when “not our fault” isn't good enough\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-third-party-dependencies-when-not-our-fault-isnt-good-enough\",\"slug\":\"third-party-dependencies-when-not-our-fault-isnt-good-enough\"}],\"style\":\"h2\"},{\"_key\":\"db2f90b1521e\",\"_type\":\"block\",\"children\":[{\"_key\":\"ccf8ab56ddf1\",\"_type\":\"span\",\"marks\":[],\"text\":\"Now let's poke at notification delivery latency. We target dispatching notifications within 5 minutes of ingesting an alert — but when does the clock actually stop?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a6d68b6d0ba0\",\"_type\":\"block\",\"children\":[{\"_key\":\"8abf4cac0f51\",\"_type\":\"span\",\"marks\":[],\"text\":\"The easy answer: when we hand the notification off to a provider like Twilio or APNs. If they're degraded, that's not our fault. Right?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d9014be2c990\",\"_type\":\"block\",\"children\":[{\"_key\":\"e734d921b3d9\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s easy to fall into debating “whose fault should this be” when thinking about dependencies between systems.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"012a97796e6d\",\"_type\":\"block\",\"children\":[{\"_key\":\"7cfdf4fedb3e\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"We focus on customer experience — how do we make sure you get paged?\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"417411539f36\",\"_type\":\"block\",\"children\":[{\"_key\":\"60628bbb12be\",\"_type\":\"span\",\"marks\":[],\"text\":\"For SMS and phone calls, we run two telecom providers active-active. If one can't dispatch, we try the other. This is exactly the gap we closed after missing our SLO in October 2025, when our sole telecom provider was caught up in the \"},{\"_key\":\"b80123402c7f\",\"_type\":\"span\",\"marks\":[\"387a3054dd8a\"],\"text\":\"AWS outage\"},{\"_key\":\"1164e000b995\",\"_type\":\"span\",\"marks\":[],\"text\":\". (This gap was actually a known risk and we had work planned, but it bit us before we got to it.)\"}],\"markDefs\":[{\"_key\":\"387a3054dd8a\",\"_type\":\"link\",\"href\":\"https://incident.io/blog/service-disruption-october-20th-2025#on-call-notifications-were-delayed\"}],\"style\":\"normal\"},{\"_key\":\"4d53704a26a1\",\"_type\":\"block\",\"children\":[{\"_key\":\"b8281e16adaf\",\"_type\":\"span\",\"marks\":[],\"text\":\"Some providers are monolithic — there's only one APNs API for iOS push notifications, so we can't run redundancy ourselves. Instead, the product nudges users to layer multiple notification methods (push \"},{\"_key\":\"a77a7d4f6a3c\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"and\"},{\"_key\":\"095287aff402\",\"_type\":\"span\",\"marks\":[],\"text\":\" SMS \"},{\"_key\":\"e56318dc0657\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"and\"},{\"_key\":\"738bf155592c\",\"_type\":\"span\",\"marks\":[],\"text\":\" phone), so we always have another way to reach them.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4c585215065b\",\"_type\":\"block\",\"children\":[{\"_key\":\"fb50bb2ce681\",\"_type\":\"span\",\"marks\":[],\"text\":\"So \\\"dispatched on time\\\" means \"},{\"_key\":\"9f65a0629f70\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"acknowledged by any provider within 5 minutes\"},{\"_key\":\"e8d86169ec9c\",\"_type\":\"span\",\"marks\":[],\"text\":\". We own redundancy on our side; we encourage it on the customer's side. That combination is what makes a notification reliable.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ce160aba1b3a\",\"_type\":\"block\",\"children\":[{\"_key\":\"2b4f12fc9988\",\"_type\":\"span\",\"marks\":[],\"text\":\"User-configured delays: measuring the bits that are hard to measure\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-user-configured-delays-measuring-the-bits-that-are-hard-to-measure\",\"slug\":\"user-configured-delays-measuring-the-bits-that-are-hard-to-measure\"}],\"style\":\"h2\"},{\"_key\":\"5a2e80eac494\",\"_type\":\"block\",\"children\":[{\"_key\":\"fa52e41d81c8\",\"_type\":\"span\",\"marks\":[],\"text\":\"Our notification delivery latency SLO measures the time it takes for a notification to be delivered from the moment an alert is ingested at the edge. However, our On-call product supports a bunch of different ways for customers to introduce “delay” into the escalation path:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3996ce844077\",\"_type\":\"block\",\"children\":[{\"_key\":\"9da83e486610\",\"_type\":\"span\",\"marks\":[],\"text\":\"If something happens overnight, isn’t important enough to wake someone up, but does need looking at, you can \"},{\"_key\":\"64d3841af8dc\",\"_type\":\"span\",\"marks\":[\"ec48e9507593\"],\"text\":\"delay an escalation until working hours begin\"},{\"_key\":\"1a3157f8af75\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[{\"_key\":\"ec48e9507593\",\"_type\":\"link\",\"href\":\"https://docs.incident.io/on-call/escalation-paths#delay-escalation\"}],\"style\":\"normal\"},{\"_key\":\"958232ab7f12\",\"_type\":\"block\",\"children\":[{\"_key\":\"573567a029f3\",\"_type\":\"span\",\"marks\":[],\"text\":\"If you configure \"},{\"_key\":\"73fa5c453a3d\",\"_type\":\"span\",\"marks\":[\"5cfe1ecdd1c3\"],\"text\":\"alert grouping\"},{\"_key\":\"3e1e9ddfb17f\",\"_type\":\"span\",\"marks\":[],\"text\":\", we’ll wait a little bit before notifying you, so that we have a window to check for duplicate alerts. This allows us to only notify a user once when many alerts come in for the same reason.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[{\"_key\":\"5cfe1ecdd1c3\",\"_type\":\"link\",\"href\":\"https://docs.incident.io/alerts/escalations-from-alerts#grouping-alerts\"}],\"style\":\"normal\"},{\"_key\":\"77eaecd9821c\",\"_type\":\"block\",\"children\":[{\"_key\":\"2e05a5ad9517\",\"_type\":\"span\",\"marks\":[],\"text\":\"My favourite - users can define delays in their \"},{\"_key\":\"3ecbc2a0ae19\",\"_type\":\"span\",\"marks\":[\"1c720e294a81\"],\"text\":\"notification rules\"},{\"_key\":\"5eb25e4a8422\",\"_type\":\"span\",\"marks\":[],\"text\":\". Here are mine:\"}],\"markDefs\":[{\"_key\":\"1c720e294a81\",\"_type\":\"link\",\"href\":\"https://docs.incident.io/on-call/notifications#on-call-notifications-and-preferences\"}],\"style\":\"normal\"},{\"_key\":\"cc6f75184679\",\"_type\":\"image\",\"alignment\":\"center\",\"asset\":{\"_ref\":\"image-ceb36122707041beb4a469fbb92627080e72d25c-1140x528-png\",\"_type\":\"reference\"},\"bgFrame\":\"\",\"caption\":\"Mike's notification rules\",\"markDefs\":null},{\"_key\":\"949074f23ed5\",\"_type\":\"block\",\"children\":[{\"_key\":\"9f92fe4da379\",\"_type\":\"span\",\"marks\":[],\"text\":\"Whenever I’m being paged, I immediately get a push notification and SMS. Having two methods gives me some redundancy. I get notified on my smartwatch, which has a good chance of waking me up, and a low chance of waking my wife up.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2ef2bd719b21\",\"_type\":\"block\",\"children\":[{\"_key\":\"0fca178cc390\",\"_type\":\"span\",\"marks\":[],\"text\":\"After 2 minutes I get a phone call. This is another layer of redundancy, both in notification methods, and for if I accidentally go back to sleep after the first round of notifications. This has a high chance of waking me up properly, but will also probably wake up my wife.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"5daa170ed72d\",\"_type\":\"block\",\"children\":[{\"_key\":\"68000c12dc48\",\"_type\":\"span\",\"marks\":[],\"text\":\"Being able to layer up notification methods based on how “disruptive” they are is a really useful tool. It adds up to a significant quality of life improvement in my house over a week of being on call!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3114d3a10e57\",\"_type\":\"block\",\"children\":[{\"_key\":\"0b2db0b5afc5\",\"_type\":\"span\",\"marks\":[],\"text\":\"From the moment an alert is ingested, \"},{\"_key\":\"097bb5ee1678\",\"_type\":\"span\",\"marks\":[\"7ff65d67c57d\"],\"text\":\"incident.io\"},{\"_key\":\"6e06fd30592e\",\"_type\":\"span\",\"marks\":[],\"text\":\" owes me some notifications immediately, and some a few minutes later (redundancy is the exception, not the rule). If there’s something wrong with our system and notifications are delayed, it’s easy to detect against the immediate notifications. It’s tricky for us to measure the latency of any that include intentional delay - it’s been intentionally latent. The system hasn’t been designed to be observed in this way.\"}],\"markDefs\":[{\"_key\":\"7ff65d67c57d\",\"_type\":\"link\",\"href\":\"http://incident.io\"}],\"style\":\"normal\"},{\"_key\":\"2cec843298c9\",\"_type\":\"block\",\"children\":[{\"_key\":\"dc37b346ac49\",\"_type\":\"span\",\"marks\":[],\"text\":\"The simplest option here would be to say that we only care about the reliability of “immediate” notifications. They’re the ones that matter most, right? My notification settings are cute, but I should be getting up when I receive the first one; the rest is on me.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"add2e98e7af5\",\"_type\":\"block\",\"children\":[{\"_key\":\"cc22fc801754\",\"_type\":\"span\",\"marks\":[],\"text\":\"We disagree! In the previous section we covered the best practice of having multiple notification methods set up for redundancy. This “retry with backoff” approach is another form of redundancy that we encourage. If my watch doesn’t wake me up, and I don’t get my phone call until 20 minutes later due to an issue in incident.io’s notification systems, and now things are really on fire, that’s not good enough.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"36e479b7408a\",\"_type\":\"block\",\"children\":[{\"_key\":\"135964129c88\",\"_type\":\"span\",\"marks\":[],\"text\":\"The excuse that this is hard for us to measure doesn’t pass the “red face test”. We’d be embarrassed to tell a customer that a delayed notification wasn’t our fault, because \"},{\"_key\":\"5531effd74cc\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"they\"},{\"_key\":\"5a815e358d8b\",\"_type\":\"span\",\"marks\":[],\"text\":\" introduced a delay, when we’re the ones that told them that this is best practice!\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"cc9f488241e5\",\"_type\":\"block\",\"children\":[{\"_key\":\"e1967573eb36\",\"_type\":\"span\",\"marks\":[],\"text\":\"Calculating notification delivery latency then looks like:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b6899bf03206\",\"_type\":\"block\",\"children\":[{\"_key\":\"fe89acc6c3dc\",\"_type\":\"span\",\"marks\":[],\"text\":\"Pick a start time - usually when an alert is ingested, but there’s other cases like manual escalations.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"6220823cc40e\",\"_type\":\"block\",\"children\":[{\"_key\":\"734427a485ef\",\"_type\":\"span\",\"marks\":[],\"text\":\"Pick an end time - the first time we get an acknowledgement from any of our notification providers.\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"67cde53644e6\",\"_type\":\"block\",\"children\":[{\"_key\":\"51c9af34c561\",\"_type\":\"span\",\"marks\":[],\"text\":\"Calculate “configured delays” - sum up all the different ways you could have delayed the notification on purpose (there’s a lot and it’s some truly spectacular BigQuery SQL).\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a6456345da54\",\"_type\":\"block\",\"children\":[{\"_key\":\"093af43244ed\",\"_type\":\"span\",\"marks\":[\"code\"],\"text\":\"latency = end time - start time - configured delays\"}],\"level\":1,\"listItem\":\"number\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2105b2767b92\",\"_type\":\"block\",\"children\":[{\"_key\":\"77b2f0a65ede\",\"_type\":\"span\",\"marks\":[],\"text\":\"Any time between start and end that wasn’t intentionally introduced is our processing time and should be as fast as possible.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"7a1c1829e7f8\",\"_type\":\"block\",\"children\":[{\"_key\":\"3b9fb2125e9b\",\"_type\":\"span\",\"marks\":[],\"text\":\"Reliability is a customer experience problem\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-reliability-is-a-customer-experience-problem\",\"slug\":\"reliability-is-a-customer-experience-problem\"}],\"style\":\"h2\"},{\"_key\":\"58df43b60be0\",\"_type\":\"block\",\"children\":[{\"_key\":\"e5f9c71639cc\",\"_type\":\"span\",\"marks\":[],\"text\":\"Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"589b628c818c\",\"_type\":\"block\",\"children\":[{\"_key\":\"746ec4f61d6c\",\"_type\":\"span\",\"marks\":[],\"text\":\"In all three scenarios above, this produces the best outcomes:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f9bbdc1c8802\",\"_type\":\"block\",\"children\":[{\"_key\":\"67aef212f589\",\"_type\":\"span\",\"marks\":[],\"text\":\"Instead of focussing on our API being “up”, we instead have to think about maximising the chance an alert is received and ingested successfully.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"1bc12917f72e\",\"_type\":\"block\",\"children\":[{\"_key\":\"768df2cb0401\",\"_type\":\"span\",\"marks\":[],\"text\":\"Instead of saying “that’s not in our control” when a third-party dependency is degraded, we instead proactively assume they will go down, and design a system specifically to cope with it.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"231894e909b7\",\"_type\":\"block\",\"children\":[{\"_key\":\"1289b9e86b83\",\"_type\":\"span\",\"marks\":[],\"text\":\"Instead of saying “ugh, that’s going to be really hard to measure”, we embrace the complexity, deliver a better experience, and ensure our customers don’t have to pay the price.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"76e0a2526904\",\"_type\":\"block\",\"children\":[{\"_key\":\"af067a49fd3a\",\"_type\":\"span\",\"marks\":[],\"text\":\"In a world of metrics and uptime graphs, it’s easy to get sucked into narrowly measuring whether an individual component is ”up”, and forget that it’s a key part of a customer experience.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"18ffd9feae73\",\"_type\":\"block\",\"children\":[{\"_key\":\"f63f4a339c6a\",\"_type\":\"span\",\"marks\":[],\"text\":\"Customer outcomes matter more than any individual piece of the machine, and we aim to always build and measure our platform with that in mind.\"}],\"markDefs\":[],\"style\":\"normal\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2026-05-28T16:29:00.000Z\",\"description\":\"Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers.\",\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/daf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":false,\"isHeroImgHidden\":false,\"isHiddenFromLists\":false,\"mediaBox\":\"$undefined\",\"ogCardStyle\":\"none\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"readingTime\":{\"minutes\":12,\"text\":\"12 min read\"},\"related\":[{\"_id\":\"96c39cdc-e0c8-4ab5-833a-a0b3ddcfb262\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-4884ed999f884514b6fc1571af01407f7c78c286-512x512-png\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"pete\",\"name\":\"Pete Hamilton\",\"title\":\"Co-Founder \u0026 CTO\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2026-08-05T13:48:00.000Z\",\"description\":\"Today we're launching Investigations: agentic root cause analysis that starts the moment you're paged, figures out what broke and why, and works with your team through to resolution. Here's what we built, what's powering it, and why it took some time to get right.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/fe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":true,\"isHeroImgHidden\":false,\"isHiddenFromLists\":false,\"ogCardStyle\":\"none\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/introducing-investigations-powered-by-nexus\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/fe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Introducing Investigations, powered by Nexus.\",\"updatedAt\":\"2026-08-05T15:17:27Z\",\"url\":\"https://incident.io/blog/introducing-investigations-powered-by-nexus\",\"postPath\":\"/blog/introducing-investigations-powered-by-nexus\",\"body\":[],\"canonicalSlug\":\"/blog/introducing-investigations-powered-by-nexus\",\"headings\":[],\"humanDate\":\"August 5, 2026\",\"machineDate\":\"2026-05-08\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false},{\"_id\":\"651de2c6-9c54-4c87-9ddd-0a7f5a01f0ad\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-ce12f50d2315b4542ffb13f281a12222769bf05e-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"tom-wentworth\",\"name\":\"Tom Wentworth\",\"title\":\"Chief Marketing Officer\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2026-07-28T14:21:14.571Z\",\"description\":\"PagerDuty published a new comparison table about incident.io. Once again, it describes a product we don't recognize. So once again, we're correcting the record, row by row, with receipts.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/f159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":false,\"isHeroImgHidden\":false,\"isHiddenFromLists\":false,\"ogCardStyle\":\"none\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/f159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Fact-checking PagerDuty's Opsgenie alternatives comparison table\",\"updatedAt\":\"2026-07-28T15:41:35Z\",\"url\":\"https://incident.io/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table\",\"postPath\":\"/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table\",\"body\":[],\"canonicalSlug\":\"/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table\",\"headings\":[],\"humanDate\":\"July 28, 2026\",\"machineDate\":\"2026-28-07\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false},{\"_id\":\"9a857ba5-4802-4914-824c-4d39edf3d2bc\",\"_type\":\"blog\",\"authors\":[{\"avatar\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-ce12f50d2315b4542ffb13f281a12222769bf05e-512x512-jpg\",\"_type\":\"reference\"}},\"bio\":null,\"id\":\"tom-wentworth\",\"name\":\"Tom Wentworth\",\"title\":\"Chief Marketing Officer\"}],\"category\":{\"id\":\"article\",\"name\":\"Article\"},\"date\":\"2026-07-09T13:30:00.000Z\",\"description\":\"Today, we're launching the Opsgenie Rescue Program to make that landing soft: simplified migration and free overlap so you never pay two vendors at once.\",\"heroImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png?w=2000\u0026fit=max\u0026auto=format\",\"heroImgAlt\":null,\"heroImgCreditName\":null,\"heroImgCreditUrl\":null,\"isFeatured\":false,\"isHeroImgHidden\":false,\"isHiddenFromLists\":false,\"ogCardStyle\":\"none\",\"ogDescription\":null,\"ogImage\":\"\",\"ogTitle\":null,\"priority\":50,\"slug\":\"/blog/introducing-the-opsgenie-rescue-program\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Your genie is vanishing: introducing the Opsgenie rescue program\",\"updatedAt\":\"2026-09-03T14:40:44Z\",\"url\":\"https://incident.io/blog/introducing-the-opsgenie-rescue-program\",\"postPath\":\"/blog/introducing-the-opsgenie-rescue-program\",\"body\":[],\"canonicalSlug\":\"/blog/introducing-the-opsgenie-rescue-program\",\"headings\":[],\"humanDate\":\"July 9, 2026\",\"machineDate\":\"2026-09-07\",\"readingTime\":{\"minutes\":\"$undefined\",\"text\":\"undefined min read\"},\"faqs\":{\"title\":\"FAQs\",\"items\":[]},\"mediaBox\":\"$undefined\",\"related\":\"$undefined\",\"relatedHub\":\"$undefined\",\"isDebriefPodcastPost\":false}],\"relatedHub\":null,\"slug\":\"/blog/customers-over-control\",\"thumbImg\":\"https://cdn.sanity.io/images/oqy5aexb/production/daf133c3b3a5a5ca8c5266af5caa6d4766d24e2e-2000x1125.png?w=2000\u0026fit=max\u0026auto=format\",\"thumbImgAlt\":null,\"title\":\"Customers over control: how we measure On-call reliability\",\"updatedAt\":\"2026-05-28T16:09:54Z\",\"url\":\"https://incident.io/blog/customers-over-control\",\"postPath\":\"/blog/customers-over-control\",\"canonicalSlug\":\"/blog/customers-over-control\",\"headings\":[{\"id\":\"how-we-frame-on-call-reliability\",\"value\":\"How we frame On-call reliability\",\"depth\":2},{\"id\":\"alert-ingestion-measuring-what-customers-feel\",\"value\":\"Alert ingestion: measuring what customers feel\",\"depth\":2},{\"id\":\"third-party-dependencies-when-not-our-fault-isnt-good-enough\",\"value\":\"Third-party dependencies: when “not our fault” isn't good enough\",\"depth\":2},{\"id\":\"user-configured-delays-measuring-the-bits-that-are-hard-to-measure\",\"value\":\"User-configured delays: measuring the bits that are hard to measure\",\"depth\":2},{\"id\":\"reliability-is-a-customer-experience-problem\",\"value\":\"Reliability is a customer experience problem\",\"depth\":2}],\"humanDate\":\"May 28, 2026\",\"machineDate\":\"2026-28-05\",\"isDebriefPodcastPost\":false},\"otherPosts\":[\"$5:1:2:props:children:1:0:props:post:related:0\",\"$5:1:2:props:children:1:0:props:post:related:1\",\"$5:1:2:props:children:1:0:props:post:related:2\"],\"otherPostsTitle\":\"See related articles\"}],\"$L31\",\"$L32\",\"$L33\"]]}],\"$L34\"]]\n15:null\n19:[[\"$\",\"title\",\"0\",{\"children\":\"Customers over control: how we measure On-call reliability | Blog | incident.io\"}],[\"$\",\"meta\",\"1\",{\"name\":\"description\",\"content\":\"Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers.\"}],[\"$\",\"meta\",\"2\",{\"name\":\"keywords\",\"content\":\"incident,incident management,incident response,post mortem,outage,slack incident,incident channel\"}],[\"$\",\"meta\",\"3\",{\"name\":\"slack-app-id\",\"content\":\"A01DEGPUHHC\"}],[\"$\",\"link\",\"4\",{\"rel\":\"canonical\",\"href\":\"https://incident.io/blog/customers-over-control\"}],[\"$\",\"link\",\"5\",{\"rel\":\"alternate\",\"type\":\"text/markdown\",\"href\":\"https://incident.io/blog/customers-over-control.md\"}],[\"$\",\"meta\",\"6\",{\"property\":\"og:title\",\"content\":\"Customers over control: how we measure On-call reliability | Blog | incident.io\"}],[\"$\",\"meta\",\"7\",{\"property\":\"og:description\",\"content\":\"Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers.\"}],[\"$\",\"meta\",\"8\",{\"property\":\"og:image\",\"content\":\"https://incident.io/socialcard/blog/customers-over-control?1779984594000\"}],[\"$\",\"meta\",\"9\",{\"property\":\"og:image:width\",\"content\":\"1200\"}],[\"$\",\"meta\",\"10\",{\"property\":\"og:image:height\",\"content\":\"628\"}],[\"$\",\"meta\",\"11\",{\"name\":\"twitter:card\",\"content\":\"summary_large_image\"}],[\"$\",\"meta\",\"12\",{\"name\":\"twitter:site\",\"content\":\"@incident_io\"}],[\"$\",\"meta\",\"13\",{\"name\":\"twitter:creator\",\"content\":\"@incident_io\"}],[\"$\",\"meta\",\"14\",{\"name\":\"twitter:title\",\"content\":\"Customers over control: how we measure On-call reliability | Blog\"}],[\"$\",\"meta\",\"15\",{\"name\":\"twitter:description\",\"content\":\"Instead of thinking about reliability as an exercise in figuring out what we can control, and ignoring anything beyond that, we think about what we'll be really proud to offer to customers.\"}],[\"$\",\"meta\",\"16\",{\"name\":\"twitter:image\",\"content\":\"https://incident.io/socialcard/blog/customers-over-control?1779984594000\"}],[\"$\",\"meta\",\"17\",{\"name\":\"twitter:image:width\",\"content\":\"1200\"}],[\"$\",\"meta\",\"18\",{\"name\":\"twitter:image:height\",\"content\":\"628\"}],[\"$\",\"link\",\"19\",{\"rel\":\"icon\",\"href\":\"/icons/icon-48x48.png\"}],[\"$\",\"link\",\"20\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-48x48.png\",\"sizes\":\"48x48\"}],[\"$\",\"link\",\"21\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-72x72.png\",\"sizes\":\"72x72\"}],[\"$\",\"link\",\"22\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-96x96.png\",\"sizes\":\"96x96\"}],[\"$\",\"link\",\"23\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-144x144.png\",\"sizes\":\"144x144\"}],[\"$\",\"link\",\"24\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-192x192.png\",\"sizes\":\"192x192\"}],[\"$\",\"link\",\"25\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-256x256.png\",\"sizes\":\"256x256\"}],[\"$\",\"link\",\"26\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-384x384.png\",\"sizes\":\"384x384\"}],[\"$\",\"link\",\"27\",{\"rel\":\"apple-touch-icon\",\"href\":\"/icons/icon-512x512.png\",\"sizes\":\"512x512\"}],[\"$\",\"$L35\",\"28\",{}]]\n"])</script><script>self.__next_f.push([1,"36:I[479520,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"\"]\n37:I[388027,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"ReadingProgressBar\"]\n31:[\"$\",\"hr\",null,{\"className\":\"h-px w-full border-stroke-primary dark:border-stroke-invert max-w-[1192px] mx-auto\"}]\n33:[\"$\",\"$L28\",null,{\"useLegacyWidth\":false}]\n34:[\"$\",\"$L36\",null,{\"type\":\"text/javascript\",\"src\":\"https://platform.twitter.com/widgets.js\",\"async\":true,\"strategy\":\"lazyOnload\"}]\n2f:[\"$\",\"$L2a\",null,{\"className\":\"$undefined\",\"theme\":\"light\",\"stickyNavTheme\":\"dark\",\"stickyNavClassName\":\"$undefined\",\"stickyNavAfterSlot\":[\"$\",\"$L37\",null,{\"className\":\"absolute -bottom-2\"}],\"hasBlurredBackground\":\"$undefined\",\"showSignupButtonOnInitialLoad\":\"$undefined\",\"showSignupButtonInStickyNav\":\"$undefined\",\"showNavContent\":\"$undefined\",\"showCtas\":[\"request-demo\",\"login\"],\"children\":\"$undefined\",\"mobileChildren\":\"$undefined\",\"initiallyTransparent\":\"$undefined\",\"switchToLightOnScroll\":\"$undefined\",\"customCtas\":\"$undefined\",\"demoHref\":\"$undefined\"}]\n"])</script><script>self.__next_f.push([1,"38:Tac7,M64.585 70.707c0-2.056-.082-3.562.024-5.051.103-1.436-.6-1.805-1.861-1.941a65 65 0 0 1-7.613-1.077c-3.706-.858-5.644-2.95-5.676-6.699-.058-6.805.239-13.615.449-20.422.058-1.908.982-3.522 2.753-4.233 2.345-.941 4.79-2.126 7.238-2.24 18.487-.86 36.98-1.648 55.481-2.117 11.857-.3 23.731-.09 35.595.054a57 57 0 0 1 9.753 1.07c4.438.833 6.258 2.847 6.862 7.275.842 6.162 1.19 12.354.082 18.52-1.066 5.937-3.995 8.578-10.004 9.166-1.849.18-3.713.194-5.57.283-2.641.128-2.717.233-2.193 3.277.811.066 1.674.146 2.538.205 1.855.127 3.719.177 5.566.373 7.408.788 9.507 2.64 10.162 10.009.495 5.104.571 10.24.228 15.357-.499 6.596-3.609 9.422-10.143 10.138-3.423.375-6.867.55-10.527.834l.252 4.773c.904.089 1.755.16 2.605.257 3.426.404 6.88.656 10.267 1.276 3.231.59 5.469 2.576 6.018 5.942 1.088 6.676 1.473 13.391.219 20.086-1.048 5.591-4.045 8.412-9.78 8.719-7.337.394-14.688.47-22.035.565-20.19.259-40.38.518-60.57.638-5.216.031-10.436-.425-15.652-.715a22.4 22.4 0 0 1-3.668-.575c-4.525-1.023-6.462-3.047-6.5-7.718-.053-6.454.272-12.911.478-19.365.068-2.122 1.05-3.869 3.03-4.626 2.92-1.121 5.95-1.953 9.486-3.083l.563-4.066c-2.14-.331-4.057-.545-5.937-.936-4.235-.88-6.258-2.95-6.376-7.261-.179-6.54-.028-13.09.036-19.637.02-2.116.97-3.888 2.945-4.679a57 57 0 0 1 7.496-2.328c1.145-.282 2.418-.048 3.98-.048m44.498 26.886v-.361c3.006 0 6.014.073 9.018-.013q18.975-.54 37.945-1.17c3.85-.129 4.805-.875 4.939-4.7.17-4.846-.075-9.708-.159-14.562-.03-1.658-.782-2.612-2.57-2.684-1.676-.068-3.343-.377-5.019-.44-20.993-.78-41.932.383-62.865 1.777q-16.68 1.11-33.377 1.992c-1.774.096-2.039 1-1.95 2.406.344 5.476.702 10.946 1.01 16.421.107 1.895 1.158 2.659 2.918 2.678 7.868.085 15.744.4 23.606.176 8.842-.255 17.67-.993 26.504-1.52m-3.848 17.2-.011.352c-6.008.319-12.016.691-18.03.941q-15.382.639-30.772 1.117c-1.843.053-2.273.911-2.207 2.482.212 5.126.382 10.256.603 15.382.13 3.064.388 3.552 3.583 3.706 7.596.368 15.206.751 22.809.65 15.132-.2 30.259-.767 45.39-1.095 9.469-.205 18.943-.217 28.412-.386 3.548-.064 4.589-.837 4.793-4.285.292-4.929.178-9.883.21-14.826.012-1.662-.765-2.628-2.522-2.769-1.939-.155-3.866-.581-5.804-.613-15.485-.257-30.969-.447-46.454-.656m.038-81.623-.009.412c-5.127.256-10.253.547-15.382.76-10.875.452-21.75.908-32.63 1.244-1.821.056-2.617.56-2.533 2.416.229 5.038.39 10.079.598 15.118.143 3.469.346 3.918 3.783 4.084 7.51.362 15.035.718 22.548.616 14.691-.2 29.376-.763 44.066-1.083 9.912-.217 19.828-.248 29.74-.416 3.677-.062 4.643-.783 4.884-4.472.305-4.664.291-9.357.207-14.036-.053-2.83-.368-3.002-3.272-3.453a31 31 0 0 0-4.219-.46q-23.889-.397-47.781-.73m34.918 70.226-71.115 2.452.699 4.303 70.15-2.374zM71.847 70.004l69.494-3.832q.182-.503.26-1.032-.016-.9-.156-1.79l-70.394.867c.192 1.914.334 3.403.5 4.891q.106.462.294.896z39:T613,M86.987 89.137c-4.978.235-11.428.551-17.88.834-1.144.05-2.415.254-3.406-.151-.893-.366-1.921-1.399-2.067-2.275-.115-.69.869-2.023 1.64-2.298a17.7 17.7 0 0 1 5.194-.918q19.227-.75 38.46-1.35a21.3 21.3 0 0 1 3.698.25c1.445.208 2.544 1.01 2.609 2.555s-1.004 2.499-2.399 2.76c-1.821.35-3.669.54-5.524.567-6.282.067-12.565.026-20.325.026M153.008 88.199a3.404 3.404 0 0 1-3.32-3.416c.074-2.035 1.458-3.543 3.218-3.509a3.72 3.72 0 0 1 3.509 3.606 3.373 3.373 0 0 1-3.407 3.319M141.657 88.559a3.414 3.414 0 0 1-3.403-3.347c-.019-1.875 1.177-2.952 3.26-2.938 2.153.013 3.504 1.246 3.436 3.136a3.315 3.315 0 0 1-3.293 3.148M128.268 82.723a3.27 3.27 0 0 1 3.137 2.968 2.86 2.86 0 0 1-.907 2.118 2.86 2.86 0 0 1-2.176.758 2.95 2.95 0 0 1-2.801-2.94 2.74 2.74 0 0 1 .749-2.043 2.75 2.75 0 0 1 1.998-.861M87.676 130.021h-19.35q-1.591.05-3.179-.069c-1.452-.156-2.566-.86-2.632-2.465-.06-1.486.95-2.276 2.254-2.539a26 26 0 0 1 4.727-.599q19.49-.294 38.979-.466c1.14-.011 2.427-.064 3.382.422.962.489 2.188 1.612 2.206 2.481.019.879-1.14 2.071-2.079 2.6-.926.522-2.222.51-3.357.517-6.984.041-13.967.02-20.948.02zM151.787 123.145a3.65 3.65 0 0 1 3.615 3.514 3.375 3.375 0 0 1-3.115 3.372 3.38 3.38 0 0 1-3.551-3.2c-.06-1.981 1.311-3.637 3.051-3.686M137.269 126.814c-.026-1.853 1.215-2.999 3.224-2.977 2.127.025 3.489 1.271 3.435 3.146a3.283 3.283 0 0 1-3.26 3.148 3.4 3.4 0 0 1-3.399-3.317M127.531 129.834a2.91 2.91 0 0 1-3.004-2.959 2.8 2.8 0 0 1 .192-1.087 2.802 2.802 0 0 1 2.587-1.784 3.305 3.305 0 0 1 3.067 3.025 2.77 2.77 0 0 1-.828 2.003 2.776 2.776 0 0 1-2.014.80232:[\"$\",\"section\",null,{\"className\":\"\",\"children\":[[\"$\",\"div\",null,{\"className\":\"mx-auto flex flex-col gap-3 items-center text-center mb-10\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"fill\":\"none\",\"viewBox\":\"0 0 246 151\",\"className\":\"w-[96px] sm:w-[246px]\",\"children\":[[\"$\",\"g\",null,{\"fill\":\"#E4D9C8\",\"clipPath\":\"url(#server-racks_svg__a)\",\"children\":[[\"$\",\"path\",null,{\"d\":\"$38\"}],[\"$\",\"path\",null,{\"d\":\"$39\"}]]}],\"$L3a\",\"$L3b\",\"$L3c\"]}],\"$L3d\",\"$L3e\"]}],\"$L3f\"]}]\n"])</script><script>self.__next_f.push([1,"43:I[605500,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"Image\"]\n40:Tbe9,M155.218 63.963c1.78-1.028 3.043-1.853 4.386-2.505 1.294-.629 1.263-1.422.75-2.582a65 65 0 0 1-2.874-7.132c-1.109-3.639-.267-6.362 2.964-8.265 5.864-3.453 11.911-6.6 17.91-9.822 1.681-.903 3.541-.91 5.042.268 1.988 1.56 4.237 3.085 5.56 5.148 9.987 15.58 19.917 31.202 29.573 46.99 6.188 10.118 11.944 20.506 17.752 30.853a57 57 0 0 1 3.948 8.981c1.498 4.26.664 6.843-2.868 9.58-4.916 3.81-10.104 7.208-15.998 9.331-5.674 2.045-9.426.829-12.94-4.081-1.08-1.51-2.024-3.118-3.031-4.682-1.431-2.223-1.56-2.236-3.933-.261.348.736.71 1.523 1.091 2.301.818 1.67 1.706 3.309 2.461 5.007 3.02 6.809 2.465 9.553-3.588 13.804a94 94 0 0 1-13.186 7.877c-5.961 2.865-9.964 1.586-13.851-3.715-2.036-2.777-3.91-5.672-5.985-8.7-1.337.868-2.558 1.66-4.008 2.605.375.827.739 1.599 1.079 2.385 1.363 3.168 2.872 6.286 4.029 9.529 1.105 3.092.504 6.024-2.137 8.182-5.237 4.281-10.86 7.972-17.285 10.233-5.366 1.888-9.308.703-12.442-4.11-4.009-6.157-7.751-12.485-11.506-18.801-10.32-17.354-20.639-34.71-30.838-52.136-2.634-4.501-4.85-9.25-7.206-13.912a22.3 22.3 0 0 1-1.336-3.465c-1.377-4.43-.592-7.119 3.434-9.488 5.562-3.272 11.317-6.22 17.01-9.268 1.871-1.002 3.875-1.025 5.521.312 2.43 1.968 4.666 4.176 7.413 6.673l3.802-1.546c-.784-2.019-1.556-3.786-2.158-5.61-1.355-4.107-.574-6.894 3.1-9.152 5.575-3.424 11.324-6.57 17.024-9.787 1.843-1.04 3.853-1.105 5.525.211a57 57 0 0 1 5.764 5.328c.817.85 1.251 2.07 2.032 3.422m-1.036 51.979.313-.181c1.503 2.604 2.944 5.245 4.52 7.804a7868 7868 0 0 0 19.986 32.277c2.036 3.269 3.161 3.723 6.54 1.927 4.282-2.276 8.37-4.919 12.531-7.419 1.421-.855 1.872-1.983 1.04-3.568-.779-1.485-1.345-3.084-2.129-4.567-9.82-18.571-21.297-36.122-32.971-53.554a2405 2405 0 0 1-18.413-27.91c-.971-1.488-1.886-1.265-3.059-.485-4.571 3.036-9.129 6.081-13.716 9.086-1.588 1.04-1.724 2.331-.86 3.865 3.86 6.857 7.525 13.835 11.65 20.532 4.641 7.53 9.694 14.806 14.568 22.193m-16.819 5.268-.311.166c-3.28-5.043-6.606-10.06-9.83-15.144a2962 2962 0 0 1-16.352-26.09c-.968-1.57-1.926-1.513-3.254-.671-4.333 2.747-8.69 5.459-13.02 8.213-2.588 1.646-2.882 2.112-1.418 4.956 3.48 6.762 6.953 13.545 10.842 20.078 7.739 13.005 15.794 25.822 23.643 38.762 4.913 8.098 9.659 16.296 14.541 24.412 1.829 3.041 3.019 3.556 6.107 2.009 4.415-2.212 8.648-4.788 12.945-7.231 1.445-.821 1.893-1.977 1.137-3.569-.835-1.757-1.43-3.639-2.371-5.333-7.52-13.539-15.098-27.044-22.659-40.559zm70.707-40.779-.362.198c-2.785-4.312-5.6-8.605-8.349-12.941-5.829-9.193-11.661-18.383-17.392-27.636-.96-1.55-1.794-1.987-3.359-.986-4.249 2.717-8.534 5.377-12.794 8.077-2.932 1.858-3.22 2.259-1.645 5.318 3.442 6.685 6.896 13.38 10.741 19.835 7.518 12.623 15.349 25.06 22.971 37.621 5.143 8.476 10.128 17.047 15.23 25.548 1.892 3.153 3 3.629 6.315 1.993 4.191-2.068 8.249-4.427 12.259-6.839 2.424-1.461 2.415-1.819 1.354-4.56a31 31 0 0 0-1.711-3.883 18099 18099 0 0 0-23.258-41.745m-43.359 65.353-37.682-60.362-3.376 2.757 37.131 59.565zM159.457 69.9l38.066 58.268q.526-.094 1.023-.291a13 13 0 0 0 1.472-1.03l-35.947-60.53c-1.561 1.124-2.78 1.99-3.986 2.879q-.347.322-.628.70341:T638,M150.457 92.578c-2.692-4.194-6.191-9.622-9.662-15.068-.615-.966-1.428-1.964-1.573-3.025-.129-.957.251-2.363.937-2.927.541-.445 2.187-.26 2.811.271a17.7 17.7 0 0 1 3.391 4.039A4854 4854 0 0 1 166.76 108.5a21.3 21.3 0 0 1 1.634 3.328c.542 1.355.397 2.707-.909 3.536s-2.666.381-3.591-.696a32 32 0 0 1-3.252-4.501c-3.199-5.407-6.305-10.869-10.185-17.59M184.28 149.285a3.4 3.4 0 0 1 1.298-4.584c1.799-.952 3.797-.508 4.648 1.033a3.717 3.717 0 0 1-1.369 4.842 3.37 3.37 0 0 1-4.577-1.291M178.294 139.634a3.417 3.417 0 0 1 1.196-4.62c1.614-.953 3.145-.457 4.175 1.355 1.065 1.871.673 3.657-.999 4.543a3.31 3.31 0 0 1-4.372-1.278M176.653 125.122a3.27 3.27 0 0 1-1.002 4.201 2.85 2.85 0 0 1-2.288.273 2.86 2.86 0 0 1-1.744-1.506 2.95 2.95 0 0 1 1.145-3.896 2.76 2.76 0 0 1 3.15.098c.3.224.552.506.739.83M186.448 73.394l-9.544-16.53c-.532-.921-1.097-1.819-1.591-2.756-.721-1.368-.93-2.801.481-3.807 1.576-1.122 2.881-.221 3.899 1.011a32 32 0 0 1 2.794 3.866 6645 6645 0 0 1 18.701 31.457c.85 1.44 1.751 2.946 2.124 4.54a4.12 4.12 0 0 1-.831 3.278c-1.052 1.098-2.52.558-3.536-.47a14 14 0 0 1-2.086-2.716c-3.482-5.951-6.912-11.932-10.36-17.903zM218.587 129.118a3.33 3.33 0 0 1 1.119-4.637c1.726-1.001 3.831-.586 4.695.927a3.713 3.713 0 0 1-1.16 4.722 3.33 3.33 0 0 1-3.748-.054 3.3 3.3 0 0 1-.906-.958M212.767 119.233a3.34 3.34 0 0 1-.409-2.529 3.34 3.34 0 0 1 1.498-2.077c1.601-.985 3.196-.519 4.197 1.232 1.063 1.859.697 3.653-.93 4.565a3.235 3.235 0 0 1-4.356-1.191M206.259 107.429a2.89 2.89 0 0 1 1.472-3.95c1.466-.588 2.78-.347 3.604 1.132a3.167 3.167 0 0 1-1.339 4.267 2.836 2.836 0 0 1-3.737-1.4493a:[\"$\",\"g\",null,{\"fill\":\"#E4D9C8\",\"clipPath\":\"url(#server-racks_svg__b)\",\"children\":[[\"$\",\"path\",null,{\"d\":\"$40\"}],[\"$\",\"path\",null,{\"d\":\"$41\"}]]}]\n42:T42c,M153.387 37.918c-.642.435-1.268.644-2.099.39-2.077-.636-4.188-1.16-6.288-1.721-.362-.097-.733-.152-1.24-.254.017.398.018.702.046 1.003q.151.977.186 1.965c-.034 1.143-.887 1.686-1.964 1.291a6.6 6.6 0 0 1-1.13-.59 66 66 0 0 1-9.969-7.292c-.604-.544-1.137-1.133-1.196-1.976.684-1.128 1.694-1.179 2.767-.912 1.184.295 2.352.657 3.669 1.028-.194-1.042-.355-2.004-.558-2.957-.122-.57-.289-1.165.244-1.576.593-.458 1.26-.33 1.87.029 1.309.766 2.609 1.547 3.91 2.326 2.6 1.56 5.208 3.105 7.792 4.69q1.576.952 3.028 2.082c.41.324.634.883.941 1.335zM168.257 2.815c.757.17 1.338.483 1.721 1.263.958 1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z3b:[\"$\",\"path\",null,{\"fill\":\"#E4D9C8\",\"d\":\"$42\"}]\n3c:[\"$\",\"defs\",null,{\"children\":[[\"$\",\"clipPath\",null,{\"id\":\"server-racks_svg__a\",\"children\":[\"$\",\"path\",null,{\"fill\":\"#fff\",\"d\":\"M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z\"}]}],[\"$\",\"clipPath\",null,{\"id\":\"server-racks_svg__b\",\"children\":[\"$\",\"path\",null,{\"fill\":\"#fff\",\"d\":\"m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z\"}]}]]}]\n3d:[\"$\",\"h2\",null,{\"className\":\"text-h3 md:text-h2 text-balance max-w-[588px]\",\"children\":\"So good, you’ll break things on purpose\"}]\n3e:[\"$\",\"p\",null,{\"className\":\"text-body md:text-body-lg max-w-[588px]\",\"children\":\"Ready for modern incident management? Book a call with one of our experts today.\"}]\n3f:[\"$\",\"div\",null,{\"className\":\"flex gap-4 flex-col lg:flex-row lg:gap-4\",\"children\":[[\"$\",\"div\",null,{\"className\":\"basis-1/2\",\"children\":[\"$\",\"$L43\",null,{\"src\":{\"src\":\"/_next/static/immutable/media/signup-image.1f5nktjcty_re.png\",\"width\":1176,\"height\":641,\"blurWidth\":8,\"blurHeight\":4,\"blurDataURL\":\"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAgAAAAECAYAAACzzX7wAAAAhUlEQVR42g3KSwrCMBQF0OzWiWIRTHFgoUXBQRWDKJRC16JWTfET07wkuJnHtcMDR5SF5Mko4UKmvF/O+Lie82mz4GqXca1yFnmaQJU1uvYOo2/4dC3e+oqXvuD5OEOs5BjNoYK3FtF72ECgGBD7Hr/BIpNTbFUDY74gR7BDJCI45xBCwB+DRGEIc5vtKwAAAABJRU5ErkJggg==\"},\"alt\":\"Signup image\",\"className\":\"w-full h-full object-cover rounded-lg\"}]}],[\"$\",\"div\",null,{\"className\":\"basis-1/2 flex flex-col gap-6 bg-surface-secondary rounded-lg p-6\",\"children\":[[\"$\",\"div\",null,{\"className\":\"grow\",\"children\":[[\"$\",\"h3\",null,{\"className\":\"text-body-emphasis mb-2\",\"children\":\"We’d love to talk to you about\"}],[\"$\",\"ul\",null,{\"className\":\"flex flex-col gap-2 text-body-serif grow\",\"children\":[[\"$\",\"li\",\"0\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"All-in-one incident management\"]}],[\"$\",\"li\",\"1\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"Our unmatched speed of deployment\"]}],[\"$\",\"li\",\"2\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"Why we’re loved by users and easily adopted\"]}],[\"$\",\"li\",\"3\",{\"className\":\"flex gap-1\",\"children\":[[\"$\",\"svg\",null,{\"xmlns\":\"http://www.w3.org/2000/svg\",\"width\":\"20\",\"height\":\"21\",\"viewBox\":\"0 0 20 21\",\"fill\":\"none\",\"className\":\"mt-0.5\",\"children\":[\"$\",\"path\",null,{\"d\":\"M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z\",\"fill\":\"#F25533\"}]}],\"How we work for the whole organization\"]}]]}]]}],\"$L44\"]}]]}]\n"])</script><script>self.__next_f.push([1,"45:I[779397,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"RequestADemoButton\"]\n46:I[379700,[\"/_next/static/immutable/chunks/0-l0sxraekmer.js\",\"/_next/static/immutable/chunks/1vj2-813oq6tg.js\",\"/_next/static/immutable/chunks/1vvlruwewhgbt.js\",\"/_next/static/immutable/chunks/27fxx2z424byj.js\",\"/_next/static/immutable/chunks/3c4tjp_3gm_rj.js\",\"/_next/static/immutable/chunks/3toyqodzjr-9d.js\",\"/_next/static/immutable/chunks/2hdxyct5upc3z.js\",\"/_next/static/immutable/chunks/1ah2s79s4e7mm.js\",\"/_next/static/immutable/chunks/24dbkag80ciqd.js\",\"/_next/static/immutable/chunks/34-yxyyt1i1n8.js\",\"/_next/static/immutable/chunks/1zi8qxi1p_fsn.js\",\"/_next/static/immutable/chunks/2eophjajue3_e.js\",\"/_next/static/immutable/chunks/3d48p4uv87yqq.js\",\"/_next/static/immutable/chunks/2y03n43y-fjfs.js\",\"/_next/static/immutable/chunks/39pfb5kk8her1.js\",\"/_next/static/immutable/chunks/3qz9rwp_7jbnb.js\",\"/_next/static/immutable/chunks/1my_9vnng6gxj.js\",\"/_next/static/immutable/chunks/040yti440pn1b.js\",\"/_next/static/immutable/chunks/0v4j5g1ppvtg_.js\",\"/_next/static/immutable/chunks/3buml8s4fdaii.js\",\"/_next/static/immutable/chunks/2_frah5pspzdw.js\",\"/_next/static/immutable/chunks/1mcb8cvy5_n5b.js\",\"/_next/static/immutable/chunks/132szer1wwfxa.js\",\"/_next/static/immutable/chunks/2jjhnej_crwty.js\",\"/_next/static/immutable/chunks/19t-07qzgwjic.js\",\"/_next/static/immutable/chunks/1wpznbhwql3dd.js\",\"/_next/static/immutable/chunks/20izjjpsu0ag8.js\"],\"StartATrialButton\"]\n44:[\"$\",\"div\",null,{\"className\":\"flex justify-between items-center\",\"children\":[[\"$\",\"div\",null,{\"className\":\"w-full flex gap-4 flex-col sm:flex-row whitespace-nowrap\",\"children\":[\"$undefined\",[\"$\",\"$L45\",null,{\"analyticsSource\":\"homepage-signup-card\",\"size\":\"lg\",\"children\":\"Get a demo\"}],[\"$\",\"$L46\",null,{\"href\":\"$undefined\",\"size\":\"lg\",\"theme\":\"tertiary\",\"analyticsSource\":\"homepage-signup-card\",\"children\":\"$undefined\"}]]}],\"$L47\"]}]\n"])</script><script>self.__next_f.push([1,"47:[\"$\",\"div\",null,{\"className\":\"-space-x-1 hidden md:flex\",\"children\":[[[\"$\",\"$L2c\",\"Rory Malcolm\",{\"src\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-1e715111dcf04d620a13db5d6b70d9a19b74033f-3024x4032-jpg\",\"_type\":\"reference\"}},\"alt\":\"Rory Malcolm\",\"className\":\"size-10 rounded-full border-2 border-surface-secondary\"}],[\"$\",\"$L2c\",\"Lucy Jennings\",{\"src\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-4a76d0ae3b8eef5d16f525ac375b3570563346a3-800x800-jpg\",\"_type\":\"reference\"},\"crop\":{\"_type\":\"sanity.imageCrop\",\"bottom\":0.35513671874999986,\"left\":0.32833007812500015,\"right\":0.23209960937499996,\"top\":0.21847656250000017},\"hotspot\":{\"_type\":\"sanity.imageHotspot\",\"height\":0.42638671874999995,\"width\":0.4395703124999999,\"x\":0.5481152343750001,\"y\":0.43166992187500014}},\"alt\":\"Lucy Jennings\",\"className\":\"size-10 rounded-full border-2 border-surface-secondary\"}],[\"$\",\"$L2c\",\"Eryn Carman\",{\"src\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-13c3df986e33da4b270a0ede8c6859982f9f87f9-943x943-jpg\",\"_type\":\"reference\"}},\"alt\":\"Eryn Carman\",\"className\":\"size-10 rounded-full border-2 border-surface-secondary\"}]],false]}]\n"])</script></body></html> |