2.9 KiB
2.9 KiB
SMAX-APM-Monitoring-Business-Flow_686087711
Created by on Jan 23, 2025 EST
Introduction
This document describes the use cases used for SMAX RUM (Real User Monitoring) testing.
SMAX APM Monitoring Business Flow
Authentication removed for SMAX
SMAX LOGIN
- Login into https://- smax.saas.microfocus.com/saw/ess?TENANTID=
SMAX CREATE NEW REQUEST
- Navigate to Requests: https://- smax.saas.microfocus.com/saw/Requests?TENANTID=
- Press on " New "
- Fill in Title
- Fill in Description
- Under " Requested by ", choose " Alanis Puri "
- "Requested For" should be automatically modified to " Alanis Puri "
- Press " Save and Edit "
SMAX OPEN AND EDIT THE REQUEST
- Open the request: https://- smax.saas.microfocus.com/saw/Requests?TENANTID=
- Wait that the ticket will load (select one of the ticket)
- press " Edit " (right panel)
- Make a change to the description
- Press " Save "
- should get a message " Request # was successfully saved "
SMAX LIVE SUPPORT
- Navigate to Live Support on the tenant:
- https://- smax.saas.microfocus.com/saw/cti?ctiUniqueId=35935&from=menu&TENANTID=
- (https://- smax.saas.microfocus.com/saw/cti?ctiUniqueId=47380&from=menu&TENANTID=)
- https://- smax.saas.microfocus.com/saw/cti?ctiUniqueId=35935&from=menu&TENANTID=
- To get to Live Support - from the left Menu: Run > Service Request > open tab " Live Support ".
- Under Person, choose " Aaron Caffrey "
- Open the first Service Request in the list and verify it is loading
SMAX SEARCH
- Open https://- smax.saas.microfocus.com/saw/ess?TENANTID=
- Search for string " HP Connected Drive support "
- Verify results are showing
SMAX ARTICLES
- Access article found in previous step search
SMAX ESS OFFERING
- Browse to ESS: https://- smax.saas.microfocus.com/saw/ess?TENANTID=
- Choose Category " Human Resources "
- Got to " Offering " tab
- Search for offering " Employee business card "
- Press on Offering and wait for it to load
SMAX ESS ARTICLE
- Browse to ESS: https://- smax.saas.microfocus.com/saw/ess?TENANTID=
- Search Article " HP Connected Drive support "
- Choose the first result
- Wait for the article to load
SMAX SACM
- From the agent interface open https://- smax.saas.microfocus.com/saw/Devices?TENANTID=
- Make sure that devices are loaded properly
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